Midpoint - Independent review

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Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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183 customer reviews on Midpoint on Trustpilot


06/13/2017
by Lora Major

5 stars

I Highly Recommend Midpoint

This is the best available value for currency exchange, as far as I can tell. And the customer service was second to none.

06/07/2017
by Sascha

5 stars

First time with midpoint - worked perfect!

I used Midpoint the first time and will use it again. Wired money from my private account in Canada to my account in Germany. Saved me a lot of...Read more

I used Midpoint the first time and will use it again. Wired money from my private account in Canada to my account in Germany. Saved me a lot of bank-comission.

06/05/2017
by Wouter Witvoet

5 stars

Transferred a significant amount of …

Transferred a significant amount of dollars into pounds. Placed the order in the morning, wired the funds from US and the pounds arrived in my UK account...Read more

Transferred a significant amount of dollars into pounds. Placed the order in the morning, wired the funds from US and the pounds arrived in my UK account in the afternoon. By far the cheapest rate online.


More reviews

05/12/2017
by Taimni

5 stars

Excellent all round experience

Excellent all round experience. Prompt and helpful staff. Great app. Extremely competitive rates.

05/09/2017
by Swazi

3 stars

Good service and rates

Good service and rates. But I want to know/set the minimum exchange rate for each transaction and the dashboard doesn't allow this. Also an email at each...Read more

Good service and rates. But I want to know/set the minimum exchange rate for each transaction and the dashboard doesn't allow this. Also an email at each step means you end up with a lot of emails.

04/05/2017
by Tom Hou

5 stars

Fantastic product and customer service

Fantastic product and customer service. I was under time pressure and they truly excelled by beating a tough deadline. During the entire process, the...Read more

Fantastic product and customer service. I was under time pressure and they truly excelled by beating a tough deadline. During the entire process, the staff was extremely friendly and helpful with everything.

04/04/2017
by Mr Julian Reevell

5 stars

Holiday money

Easy to use with a great exchange rate offered.

03/15/2017
by Peter in Germany

4 stars

Smooth and Fast

Completed my first transfer last week. There are some delays in each step, but it is still quicker and cheaper than the traditional banks and bureau.

03/09/2017
by Anna

5 stars

Outstanding service, always.

Efficient, quick and friendly service. It is always a smooth running process with Midpoint, have never had any problems with them. Excellent customer...Read more

Efficient, quick and friendly service. It is always a smooth running process with Midpoint, have never had any problems with them. Excellent customer service from Nimit in particular. Would definitely recommend them to anyone.

03/08/2017
by Ștefan Daniel Mihăilă

3 stars

Not worth it

The rate was better than what my local bank offered, but with Midpoint's fee, the difference was really small, and I wasted time with the transfers.

03/03/2017
by Yasir Awadalla

5 stars

Easy, efficient, quick, and more importantly very secure

One of the most hassle-free transactions in my life :: very easy steps, price was fantastic and importantly it is very secure. Only I wish I can be able...Read more

One of the most hassle-free transactions in my life :: very easy steps, price was fantastic and importantly it is very secure. Only I wish I can be able to do limit forward order.

03/02/2017
by Mr Gerald Hough

5 stars

I was taken all the way through with the help of the staff

I am not computer literature so the staff phoned me and talked me through each step and everything went as clock work. They couldn't do enough marvelous...Read more

I am not computer literature so the staff phoned me and talked me through each step and everything went as clock work. They couldn't do enough marvelous team 10 out of 10.

03/01/2017
by Sean Horan

5 stars

Outstanding

Brad and his team are fantastic at what they do. The Customer Service is top notch.

01/30/2017
by Cameron Gruber

5 stars

Great way to transfer money

I would definitely use Midpoint to transfer my funds internationally. The rates are awesome and charges minimal. It is easy to setup. I had one small...Read more

I would definitely use Midpoint to transfer my funds internationally. The rates are awesome and charges minimal. It is easy to setup. I had one small hiccup when starting up but the staff were really great to deal with and I would not hesitate in recommending them.

01/25/2017
by Nigel Massey

4 stars

First Time I have Used Midpoint

No issues quite simple only thing is it takes a little longer than anticipated

01/21/2017
by Trevor

5 stars

Good service, clear communication, very convenient and reliable if slightly slow

I used the service for a large transfer to cover a house purchase. This required live chat with their agent and I had to go through additional due...Read more

I used the service for a large transfer to cover a house purchase. This required live chat with their agent and I had to go through additional due diligence checks happily it was quite quick and easy as I had the paperwork on hand but it did mean we missed the very best rate on the day. The rate we got was better and fees were less than for a bank transfer for this larger sum. However other services offer better rates for smaller sums. It was very reassuring to get notifications as the money passed through the system but there was a delay between my transferring money in and the release of funds. Overall I'm satisfied with the service and especially the transparency of the operation but would like to see it speeded up slightly.

01/19/2017
by Peter K

5 stars

Clear, clean service

As advertised, they have performed as requested and delivered exactly as contracted.

01/10/2017
by Ten Have

5 stars

review

good help when neccessary

12/22/2016
by James Duncan

5 stars

Perfect

Saved me a fortune works perfectly

12/19/2016
by bananaman

5 stars

Perfect!

This is the perfect service! Swift easy to use and very reliable. So tired of the over-profiteering of other banks. Thank you Midpoint...

12/14/2016
by Melanie Jeavons

5 stars

Good Operation

Very straightforward operation and timely transfer of funds.

11/23/2016
by Peter

5 stars

Excellent service

I received a great exchange rate and the transaction was very quick. I will be using this company again.

11/16/2016
by Michael Schmidt

5 stars

Best service for international money transfers

I used midpoint for a transfer from Germany to a New Zealand bank account. To my knowledge this is the best value transfer method for international fund...Read more

I used midpoint for a transfer from Germany to a New Zealand bank account. To my knowledge this is the best value transfer method for international fund transfers. Easy to understand, and transparent in execution.

11/09/2016
by American in Germany

4 stars

Simple way to move money, but not entirely self-explanatory the first time

Following an international relocation, we needed to move some money from US to Germany to re-establish life. Following a fair amount of research, it...Read more

Following an international relocation, we needed to move some money from US to Germany to re-establish life. Following a fair amount of research, it became apparent that banks were a poor vehicle for non-trivial sums. The only item that was unclear was the actual process. I suspect that this may be a result of every source/destination country having different rules. In my case, it was simply paying my US bank $45 to wire the dollars to a London bank, and providing the necessary IBAN numbers for my receiving account in Germany. (A quick phone call resolved all questions.) A little more transparency as to what is happening with the cash would be ideal, particularly when significant sums are involved. While everything was transparent up to the point where the money arrived in London, we then had a 2 day wait where nothing happened. Then another email arrived, stating the money had been dispatched to my German bank. And there, it took another few days before it actually appeared in the account. Having gone through the experience once, I would use Mid-Point again w/o reservation, and confidently, as I have a better understanding of the general process and Mid-Point's particular process.

10/26/2016
by Nicole Jones

5 stars

Excellent customer service

Very thorough and helpful. Felt they went the extra mile to get my transaction completed quickly and efficiently.

10/23/2016
by Jose

5 stars

Better price and better service

OK, so it was the first time I was using it because I compared rates and was cheaper than Transfer Wise. The online system was simple enough but got...Read more

OK, so it was the first time I was using it because I compared rates and was cheaper than Transfer Wise. The online system was simple enough but got stuck on something (my fault, in retrospect). It is Saturday, that's when u get around sorting your finances. So u email customer service and are angry at yourself for not doing it before. But then - voila! In less than 5mn you get a response- from the CEO! Not only that, he offers to call u to walk u through the system and offer advice on how to deal with your bank. All in all, they fix the rate, offer great pricing (was still checking live rates from competitors) and maintain the price until Monday (and even beyond). Transaction closes, you save a couple hundred bucks vs closest competitor and CEO still checks that u have got everything in order. Can't recommend highly enough.

10/18/2016
by Riccardo

5 stars

Great

No issues, delivers what it's supposed to

10/11/2016
by Mr Imrie

5 stars

Perfect!

Great customer services and really quick! Perfect

10/11/2016
by Alexander McClintock

4 stars

Very good Deal and fair treatment

I found this team to be helpful and fair. With time differences between UK and Australia one needs to be patient and allow up to 24 hours for a response...Read more

I found this team to be helpful and fair. With time differences between UK and Australia one needs to be patient and allow up to 24 hours for a response to a question. The computerised part of the system went without a hitch. Getting money into USA is slow due to the USA Anti-Money-Laundering laws (my pilot transfer made over a week ago has not yet cleared). This is not something MidPoint can control because I see the same issues happening everywhere in the USA. I am not impressed by the complex bureaucratic system that has been imposed in the USA following heavy fines on firms like HSBC for 'not knowing their clients'.

09/28/2016
by Robert Monaghan

5 stars

Great service and cheap exchange rates

Raquel was great in providing assistance in my currency exchange. She followed up when necessary and provided the information I was looking for - and I...Read more

Raquel was great in providing assistance in my currency exchange. She followed up when necessary and provided the information I was looking for - and I saved a significant amount of money over using my bank. Thanks.


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