Ria - Independent review

All you need to know before sending money with Ria

The third largest money transfer company in the world. Used by millions of people internationally and available in over 300,000 locations. Easy to send, collect, and withdraw money through local agents in over 140 countries.



Ria review by Monito

Ria is the third-largest money transfer service in the world, after Western Union and Moneygram. They provide comprehensive money transfer services through a large network of dedicated shops and affiliate agents around the globe.

Ria has a local presence in over 140 countries throughout Europe, Asia, North America, Latin America, and Africa. In addition to providing local money transfer and currency exchange services they also have a dedicated online platform where users can send money overseas from the U.S.

One of the biggest advantages of Ria is the size of their network. Their services are available in over 140 countries around the world, and over 300,000 locations. They also serve areas that are typically harder to reach. Money transfers are fast too, often being available for collection the same day the money is sent.

Unlike many other currency providers, users can easily send smaller amounts with Ria. In fact, their online platform only allows a maximum of $2,999 to be sent with each transaction although you can increase this amount by providing further identification at a Ria agent location. The maximum amount you can send over 30 days is limited to $7,999.

Although Ria exchange rates are not as competitive as other dedicated money transfer providers, they do offer a convenient, simple, and fast service. This is especially true if the recipient wants to pick up their money locally. We recommend them if you want to send smaller amounts quickly and conveniently, especially if you or the recipient would benefit from depositing or withdrawing cash through a local agent.


PROS
  • A local presence in more than 140 countries and over 300,000 locations.
  • Easy to send and receive money via local agents.
  • Fast, simple, and easy to use.
  • No minimum on the amount you can send.
  • Fund transfers via bank account, credit card, debit card, or cash.
  • Serves many locations not covered by other money transfer providers.
CONS
  • You can only send a maximum of $2,999 in one transaction, or $7,999 over thirty days.
  • Exchange rates are not as good as through other providers, and are typically 1.5% to 2.5% below mid-market rates.
  • Fees for paying for a transfer via credit card can be expensive.
  • You can receive funds in over 140 countries, but sending funds is more limited.

 

Reviews powered by

798 customer reviews on Ria on Trustpilot


6 days ago
by Saravanan Selvaraj

1 stars

This is the worst transaction agent …

This is the worst transaction agent which i ever seen when compared to others. Yesterday night around 10 initiated a transfer to india and till next day...Read more

This is the worst transaction agent which i ever seen when compared to others. Yesterday night around 10 initiated a transfer to india and till next day noon no change in the status. during initiation it was told maximum 3 hours its will be done. But its not. when i called help desk it was told randomly will pick a transaction to so security check and that transaction will take 3 to 5 days to complete. Till i submit the transaction it was not notified this info any where in web portal. I neither use this nor suggest to anyone. It looks like stealing the money from customer and using for their purpose.

05/25/2017
by Brenda

4 stars

It a lot better then the other two more …

It a lot better then the other two more easy to do on line .

05/24/2017
by Tripti

3 stars

Slow compared to competitor remitly

Slow compared to competitor remitly. Doesnt keep you informed through texts etc about the status of your transfers. Also though it shows that payment has...Read more

Slow compared to competitor remitly. Doesnt keep you informed through texts etc about the status of your transfers. Also though it shows that payment has arrived it takes a couple of days to credit to account. While I was making my transfer it said it will arrive on Monday. But its Wednesday today, amount is yet to be credited!. So Remitly has much better services with better exchange rates!


More reviews

05/23/2017
by Jessica Henshaw

1 stars

I tried to send money but they only …

I tried to send money but they only answered after 2 days that they cannot process it. I sent with wirecash after and it worked right away.. bad bad...Read more

I tried to send money but they only answered after 2 days that they cannot process it. I sent with wirecash after and it worked right away.. bad bad service ria!

05/19/2017
by Munish Kumar

5 stars

Great experience with Ria Money …

Great experience with Ria Money Transfer from last 6 months. Reliable, fast, efficient and trustworthy.

05/04/2017
by Hendra

5 stars

Easy and really fast money transfer

Easy and really fast money transfer, I love the service .

05/03/2017
by Lilia

1 stars

Its bad i have problems and i need to …

Its bad i have problems and i need to cancel 3 money tranfer because its on process and its taking for ever

05/02/2017
by Vinay

1 stars

Ria delaying my online order for more …

Ria delaying my online order for more than 3 weeks since their partner bank (KOTAK MAHINDRA) hasn't responded for more than 14 days. Customer care team...Read more

Ria delaying my online order for more than 3 weeks since their partner bank (KOTAK MAHINDRA) hasn't responded for more than 14 days. Customer care team says nothing can't be done other than waiting indefinitely. ( waited for 14 days and they don't have a time period to fix their technical issue). They don't a have an escalation process either. Poor standards and filthy customer connect.

05/02/2017
by Mary Jane ongtangco

5 stars

Excellent!!!!

Excellent!!!!

05/01/2017
by Rajeev Al

1 stars

good then bad experience

I did first small transfer money with in March 2017 and it did go fine they did verified my account with two ACH small transfer before that. Next I did...Read more

I did first small transfer money with in March 2017 and it did go fine they did verified my account with two ACH small transfer before that. Next I did two small transfer and those again did go fine. When I scheduled the next transfer the Ria system get confused or forget that it has done a verification earlier using the two test deposits and also it has made 3 successful transfers. It send me an email shown below ........... Order Verification orderverification riafinancial.com Your account has been put under review for security purposes. To reopen your account please follow these FOUR steps Step 1. Take a picture of whatever payment type(s) you plan on using on our site . Credit debit card Take a picture of the front and backside of the card being used. You may cover the first twelve digits of the card and cover the three digit CVV code. The last four digits expiration date and name on the card must be visible and the back of the card MUST BE SIGNED . . Bank account Take a picture of your most recent bank statement for the bank account you are using. Your name address and at least the last four digits of the account number must be visible. Step 2. Take a picture of an additional secondary proof of residency document (example utility bill cable bill telephone bill etc.). Please make sure this document is recent. Step 3. Email the above document images from Steps 1 2 to orderverification riafinancial.com. Please make sure all the documents you provide are actual photos of the documents taken with a smart phone or digital camera scanned copies of the documents will not be accepted. The step below is done separately Step 4. Take a picture of a valid legal ID (driver's license passport etc.) and new picture of yourself then click the link below and follow the directions for uploading the pictures of your ID and photo of yourself to the verification site https riamoneytransfer .netverify .com v2?authorizationToken=xyz xyzabcd locale=en Please make sure you take a new photo of yourself from today to upload with your ID and make sure the ID your are using is valid. If you are using a Driver's license our system is going to ask you for the front and back of the identification. Once you have completed these four easy steps our team will review the documentation and respond via email. Please be aware this process can take a maximum of 24hrs to be completed. If you have any questions please call (844) 278 1911. (Monday Friday 8 00am 5 00pm MST) We apologize for any inconvenience and we thank you for choosing Ria. Sincerely ORDER VERIFICATION DEPARTMENT Ria Money Transfer ........... Ria don't know that 1. sending SENSITIVE information in email is not secure www elie net blog security how email in transit can be intercepted using dns hijacking or http its ucsc edu security internet.html 2. How did they allow first 3 transactions 3. If Ria wants it could use again the deposit verification but just like its place in the transfer industry ( 3rd) it chose a 3rd world method. I have never seen a financial institution asking for recent photograph . 4. Ria did not guarantee that it will keep the information private and will keep it secure. The information via email can be intercepted during transmission request to upload on https site may be ok but Ria has to understand that the customer base (India transfer) is 5 10 times wealthy than their other Latino customer base [ sorry saying this as Ria boasts its 3rd place]. So Ria need to understand that these new customer want privacy and do not want to be target of identity theft. 5. The items requested are already verified when Ria did first 3 transactions. Bank was verified by small deposits. The driver licence was entered when online profile was created. 6. Ria can confirm the address by asking utility bill credit card etc or Best is that it send a paper mail with unique code that if the person enter on its site then it is the person. 7. Before asking Copy of passport Driver license it should guarantee that the copy will be destroyed after review and its employees will not sell that information. 8. But in all it is too much hassle so I will send this by email and if they want to keep me customer I can stay bu there are other institutions also.

05/01/2017
by Antonieta

4 stars

Promo codes

When sending, I noticed a box for a promotional code. I think is for the purpose of using when referring and they do their first transfer. I beleive there...Read more

When sending, I noticed a box for a promotional code. I think is for the purpose of using when referring and they do their first transfer. I beleive there should be other promotions as well to create preference.

05/01/2017
by Isidro

5 stars

The RIA help to people over the world …

The RIA help to people over the world send money far away of their family and friends. I recommend this RIA Money transfer to my friends and relatives.

05/01/2017
by Dante

5 stars

excellent

excellent

05/01/2017
by Margaret

5 stars

I have no problem with your company

I have no problem with your company. So far so good.

04/30/2017
by Grace

3 stars

Sometimes it's faster than I expected …

Sometimes it's faster than I expected some times it takes days:) but I don't have any problem with the delivery! Thank you for your business, I do...Read more

Sometimes it's faster than I expected some times it takes days:) but I don't have any problem with the delivery! Thank you for your business, I do appreciate it a lot!

04/30/2017
by Abdul

5 stars

Ria good company to transfer money n …

Ria good company to transfer money n good rate...

04/30/2017
by Andrew

4 stars

No problems with Ria

No problems with Ria. Every time I have to send money to Guatemala I use Ria, either at their local office or on-line. I've been using them for years and...Read more

No problems with Ria. Every time I have to send money to Guatemala I use Ria, either at their local office or on-line. I've been using them for years and I trust them. If there is a problem with a transfer, you can call and get a live person who will help you. I don't know about their service to other places but my experience with them has been surprisingly painless.

04/30/2017
by Gabriela

5 stars

Very Good Company

Very Good Company

04/30/2017
by Frideny

5 stars

Quick,easy,great,#1,trusted,peace of …

Quick,easy,great,#1,trusted,peace of mind,excellent. I have been using all the other money transfer companies on earth such as Western Union, Moneygram...Read more

Quick,easy,great,#1,trusted,peace of mind,excellent. I have been using all the other money transfer companies on earth such as Western Union, Moneygram and so on, I send money every 15 days, I discover Ria online service at the end of 2015 then I omly stick to RIA for life. No words to describe your service. I am recommending RIA to all my friends

04/30/2017
by Peter

5 stars

Is a nice way to sent money anywhere.

Is a nice way to sent money anywhere. It has been a convenient way for me since I started it.

04/30/2017
by Orly

5 stars

fast and reliable..tnx ria

fast and reliable..tnx ria

04/30/2017
by Zunilda

5 stars

Very good service

Very good service. Quick and efficient. Always use it.

04/30/2017
by Blanca

5 stars

I really love the fact to been able to …

I really love the fact to been able to send money to my country without having to go out to the store... the service and fast and efective..

04/30/2017
by Blanca

5 stars

Reliable

Reliable, fast and cheap. I recommend Ria 100%

04/29/2017
by Arthur

5 stars

I never had any issues with tranferring …

I never had any issues with tranferring money with RIA.Thank you so much for their services and what they do everyday to make their customers happy.

04/29/2017
by Stephen

5 stars

Fast easy and convient

Fast easy and convient

04/29/2017
by Jawi

5 stars

no complain on time

no complain on time, if ur rate money transfer higher than the other money transfer could be much better, ty.

04/29/2017
by Yao Kangni Soukpe

5 stars

Like it very easy to use.

Like it very easy to use.

04/29/2017
by Bradley

5 stars

great and quick

great and quick

04/29/2017
by Jonathan

5 stars

Very easy and fast.)

Very easy and fast.)


We looked at over 150 reviews of Ria on Trustpilot and found that reviewers gave Ria a positive score of 7.8 out of 10. Although comments from users were generally positive, there were some other, more mixed reviews.

The positive comments were mainly around the speed and convenience of Ria transfers — many users particularly praised how quickly money was sent with comments like, “Easy to send money . Reliable and fast service. Customer service staff are polite and knowledgeable.” and “Better than other money transfers...Ria is still the best choice.” Other users praised how secure the service was and the good exchange rates compared to some other services.

The main complaints were also about speed, specifically that it takes a long time to fund a transfer from a bank account, Ria do explain that transfers from bank accounts can take up to four to five days on their website, but some reviewers seem to have missed that. They say things like, “The whole point of using an online service is to save time--not to create a time consuming event. Why does it need to take 3-4 business days for the money to get to its destination?” Other issues included people getting locked out of their accounts or Ria needing more information to process transfers.

It’s notable that Ria are very active on Trustpilot and responded to reviews, offered to fix any issues and providing explanations if users encountered problems.

Overall, 64% of users rated Ria at five stars while 16% rated them at one star. 80% of users rated them at three stars or better.



Can I trust Ria?

Ria is owned by Euronet Worldwide who provide electronic payment services to businesses in the U.S. and around the world. Euronet Worldwide is an extremely successful company, with revenue of nearly $2 billion in 2016, assets of over $2.5 billion, and profits of over $170 million. This gives Ria an extremely strong financial foundation and means they have the capability to provide fast and reliable money transfer around the world.

Euronet also ownes Xe.com, one of the most trusted providers of exchange rate information and HiFX, a dedicated online currency exchange service. This experience means Ria is extremely well-placed as a money transfer provider. We have no hesitations in recommending Ria as a trustworthy provider for your money transfer needs.

Ria uses the following measures to protect your money, transactions, information, and identity:

  • Identity verification to check that senders and recipients are who they say they are.
  • Sophisticated security and modelling to identify suspicious login attempts, transactions, and other issues.
  • Industrial-strength online and offline security to protect data and information.
  • A money-back guarantee if there are issues with your transfer.
  • A team of security experts who review suspicious transactions.
  • They do not store your debit or credit card information on their servers.
  • They have advanced fraud protection techniques.

Ria’s platform uses sophisticated security to protect your financial information and payment data. Ria complies with all government and other official regulations regarding data security, financial management, and international currency transfers.

Ria also adheres to national and international rules, regulations, and standards for the receiving, paying out, and transfer of money. Ria's policies and procedures comply with the laws of the United States and those of the countries where they operate. It also complies with the Office of Foreign Asset Control (OFAC) and adheres to all European Union and United Nations sanctions.

Ria have successfully transacted billions of dollars of international transfers for millions of customers over the last 25 years, and their network is growing consistently. They are a “Better Business Bureau” accredited business with a rating of A+.

So, is Ria safe? Yes — they are a reliable, secure way to send money overseas and have all the necessary security and regulations in place to protect your money and personal information.




How Ria works

Ria’s money transfer process works as follows:

1. Setup an account with Ria — they will need your name, address, contact details, bank details, and proof of identification.

2. Decide the currencies that you want to exchange money between.

3. Book a rate through the Ria website or by contacting a local service agent who can transfer your money. They are available in over 300,000 locations worldwide.

4. Provide details of the sender and receiver of the funds.

5. Fund your transaction with a bank transfer, credit card, debit card, or cash (with a local agent).

6. Specify how the recipient is going to collect the funds, either via bank deposit or by picking up the money at a local receiving location. Some locations also provide courier delivery.

7. Ria converts the money and makes it available to the recipient.

If you want to fund your Ria transfers via your bank account you will need to validate the account using a “microdeposits” service — this typically takes two to three days. Note that if you fund your transfer using a credit card, your credit card company may charge you a cash advance fee.

Ria will notify you by email throughout the money transfer process and you can also track the transfer online via their website.

Here’s the information you will need about the funds recipient:
  • Your recipient’s first and last name as shown on their government-issued ID.
  • Your recipient’s address and phone number.
  • A way for your recipient to receive money (via cash pickup or bank account deposit).
  • For bank account deposits, your recipient’s bank account and routing number.
  • For cash pickups, their local, preferred payout location.

For a recipient to pick up cash, they just need a government-issued photo ID and the order number for your Ria transfer.


 

Ria Exchange Rate & Fees

Ria fees

Ria’s fees vary depending on several different factors, specifically:

  • The amount of money you are exchanging or transferring.
  • The way you fund your transfer.
  • The country you are sending the transfer to.

While the actual cost increases based on the amount of money you choose to send, the equivalent “price per dollar” decreases as you send more.

Here are some examples of Ria fees.

These are all sending from the U.S., in dollars, to other currencies.

  • $500 from a U.S. bank account for cash pickup in Australia — $5.
  • $300 from a U.S. debit card for bank deposit in the Philippines — $2.
  • $800 from a U.S. credit card for cash pickup in Kenya — $35.
  • $400 from a U.S. debit card for bank deposit in Vietnam — $8.
  • $600 form a U.S. credit card for cash pickup in Romania — $30..

Generally speaking, transfers using a U.S. bank account or debit card are much cheaper than using a U.S. credit card. Bear in mind too that if you fund a transfer with a credit card, your card provider may charge a cash advance fee.

Certain banks may charge to receive money into accounts, so it’s worth checking with the receiving bank to understand any likely fees.


Ria Exchange rate

Ria’s exchange rates are generally between 1.5% and 2.5% below the mid-market, interbank rates — the standard measure for exchange rate currency pairs. That means for every $1,000 you are transferring, you are paying between $15 and $25 more due to the difference between the “best” exchange rate and what Ria charges.

Western Union sometimes offers better exchange rates if you send larger amounts of money, so it’s worth considering if this is possible, in which case you might be better off bundling a few of your transfers into a single one if you can.

Here’s how that might look in practice.

Transferring $2,000 to GBP

  • Interbank rate of 1614.60 GBP.
  • Ria rate of 1,573.80 GBP.
  • Difference of Ria vs. “Best” exchange rate: $40.80 or 2.5% of what you’re sending.
  • Additional fee charged by Ria of $5.

Transferring $1,000 to Euros

  • Interbank rate of 930.40 Euros
  • Ria rate of 915.20 Euros
  • Difference of Ria vs. “Best” exchange rate: 15.20 Euros or 1.6% of what you’re sending.
  • Additional fee charged by Ria of $5.

Transferring $2,500 to Philippine Pesos

  • Interbank rate of 125,487.50 Philippine Peso
  • Ria rate of 122,578.50 Philippine Peso
  • Difference of Ria vs. “Best” exchange rate: 2,909 pesos or 2.3% of what you’re sending.
  • No additional transfer fee charged by Ria.

Please note that all comparisons on exchange rates were made in mid March 2017, comparing the standard, interbank rate against quotes provided by Ria’s online calculator.


Speed of Ria Transfers

If you fund a transfer with cash, debit, or credit card, the funds can be available to the recipient the same or the next day, depending on certain factors. Funding a currency transfer with a bank account can mean it takes up to four or five working days for the money to reach the recipient.

Additional Services from Ria

Ria provides a number of financial services in addition to money transfers:

  • Electronic bill payment.
  • Mobile top ups for cellphones.
  • Prepaid debit cards.
  • Check cashing services.
  • Money orders.

Ria offers a specialized cash pickup services for American Express Serve and Bluebird customers from its network of Walmart stores locations in the U.S. and Puerto Rico.

At the moment, Ria does not provide a dedicated mobile application on any platform.


The story behind Ria

Ria was founded in 1987 when it opened its first store. Over the last thirty years the company has expanded rapidly to become the third-largest international money transfer provider in the world.

In 1993 Ria established offices in Spain and was licensed across the United States, Canada, and Mexico. In 2000, Ria expanded to France and established headquarters in Paris. In 2001, Ria expanded to Italy and the United Kingdom followed in 2002 by expanding into Germany. 2005 saw Ria open in Australia and in 2006 they expanded to Switzerland, Belgium and Greece.

Starting in 2010, Ria began working with post offices in many countries to provide money transfer services for customers in hard-to-reach places. They are especially popular in developing countries which are not typically well-served by some other money transfer providers.

In 2014, Ria started working with one of the largest businesses in the U.S., Walmart. They provide the Walmart-2-Walmart money transfer service, allowing people to easily exchange money between Walmart’s network of over 5,000 grocery stores. Since then they have partnered with Walmart international stores to provide money transfer services to Latin America. The Walmart-2-Walmart service typically charges much lower fees for currency transfer than other local pickup currency exchange solutions.

Also in 2014, Ria partnered with the Emirate Post Group’s Instant Cash Global Money Transfer business, a large provider throughout the UAE, middle-east region, and elsewhere in the world. Instant Cash has partnerships with networks in India and the Philippines, giving Ria more access to those markets too.

Over the last couple of years, Ria has entered into a number of new partnerships to expand their agent networks and access to money transfer services including:

  • La Poste du Benin in West Africa, Societe Nationale De Postes in Burkina Faso, and La Poste de Côte D’Ivoire. Ria has eight post office partnerships in Africa which account for over 3,000 locations.
  • Union Bank Nigeria for over 300 Union Bank locations across Nigeria.
  • BankIslami Pakistan offering money transfer payout services in Pakistan through the bank’s 317 branches, located across 93 cities.
  • Bank Alfalah in Pakistan.
  • UniCredit Bank in Serbia providing access to currency exchange services in over 70 locations.
  • Germany’s mobilcom-debitel Shop GmbH, one of the largest telecommunication and digital lifestyle providers in Europe.
  • Trust Bank and Islami Bank in Bangladesh.
  • Capital Bank in Ghana.
  • Five new, dedicated stores in Malaysia.

In 2015, Ria received an award from PYMNTS.com — the “Best Cash Innovation” Gold Award for Walmart-2-Walmart Powered by Ria.

Ria’s locations continue to expand rapidly, growing over 25% year on year, the fastest growing of all international currency transfer providers.


Contacting Ria

  • Call their U.S. customer service team at 1-877-443-1399 (toll-free in the U.S.).
  • Access the Ria locations finder online or by calling 1-800-500-3994 (toll-free in the U.S) or 1-562-345-2119.
  • Email Ria at CustomerService@RiaMoneyTransfer.com. They will respond to your request within the same day as long as your email is sent between the hours of 5 a.m. and 4 p.m. PST.
  • For online orders or website support call (877) 443-1399
  • For Walmart order support call 1-855-355-2144
  • For Ria agent support call 1-844-278-1904
  • Ria’s address — 6565 Knott Ave. Buena Park, CA 90620

Worldwide Ria Offices Contact Details

  • Austria and Luxembourg — 0-800-265-000-00
  • Australia — (+61) 1-800-701-488
  • Belgium — 0-800-99-325
  • Chile — 600-586-7777
  • Denmark, Finland, and Norway — 00-800-265-00000
  • England — 0-800-183-0940
  • France — 0-800-777-858

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Key facts about Ria

Service information

Time to open an account A few hours
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Cash
Bank account
Cash home delivery
Minimum amount No
Maximum amount Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address

Company information

Type of service provider Global money transfer operators
Active since 1987
Headquarter Buena Park (CA)
Regulated by DFS (NY)

Contact information

Contact support CustomerService@RiaMoneyTransfer.com
Service hour Business Hours
Phone (877) 443-1399
Twitter @RiaFinancial
Facebook RiaFinancialServices


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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