Ria - Independent review

All you need to know before sending money with Ria

The third largest money transfer company in the world. Used by millions of people internationally and available in over 300,000 locations. Easy to send, collect, and withdraw money through local agents in over 140 countries.



Ria review by Monito

Ria is the third-largest money transfer service in the world, after Western Union and Moneygram. They provide comprehensive money transfer services through a large network of dedicated shops and affiliate agents around the globe.

Ria has a local presence in over 140 countries throughout Europe, Asia, North America, Latin America, and Africa. In addition to providing local money transfer and currency exchange services they also have a dedicated online platform where users can send money overseas from the U.S.

One of the biggest advantages of Ria is the size of their network. Their services are available in over 140 countries around the world, and over 300,000 locations. They also serve areas that are typically harder to reach. Money transfers are fast too, often being available for collection the same day the money is sent.

Unlike many other currency providers, users can easily send smaller amounts with Ria. In fact, their online platform only allows a maximum of $2,999 to be sent with each transaction although you can increase this amount by providing further identification at a Ria agent location. The maximum amount you can send over 30 days is limited to $7,999.

Although Ria exchange rates are not as competitive as other dedicated money transfer providers, they do offer a convenient, simple, and fast service. This is especially true if the recipient wants to pick up their money locally. We recommend them if you want to send smaller amounts quickly and conveniently, especially if you or the recipient would benefit from depositing or withdrawing cash through a local agent.


PROS
  • A local presence in more than 140 countries and over 300,000 locations.
  • Easy to send and receive money via local agents.
  • Fast, simple, and easy to use.
  • No minimum on the amount you can send.
  • Fund transfers via bank account, credit card, debit card, or cash.
  • Serves many locations not covered by other money transfer providers.
CONS
  • You can only send a maximum of $2,999 in one transaction, or $7,999 over thirty days.
  • Exchange rates are not as good as through other providers, and are typically 1.5% to 2.5% below mid-market rates.
  • Fees for paying for a transfer via credit card can be expensive.
  • You can receive funds in over 140 countries, but sending funds is more limited.

 

Reviews powered by

904 customer reviews on Ria on Trustpilot


2 days ago
by Alteli Higdon

2 stars

Bad company

I initiated transfer online , they processed it 2 days after, they sent the money on the second day after they took the money from my bank account, a...Read more

I initiated transfer online , they processed it 2 days after, they sent the money on the second day after they took the money from my bank account, a total of 5 day transactions.... ridiculous! When I called customer service, I was transferred to 3 different agents not english speaking and I ended up being transferred to an agent or department which was closed - an online service? closed at 10:00 est? Nobody working? I called 3 times and yelled at them then they sent me an email that money is ready for pick-up and I realized it was few minutes after I yelled at them. Don't MAKE TRANSACTION WITH THIS COMPANY!

6 days ago
by Jaideep Haryani

1 stars

Horrible company. Always avoids referral bonus payment.

Horrible money transfer service which promises $20 referral program. I referred my friend, who registered with my referral email, which had the link from...Read more

Horrible money transfer service which promises $20 referral program. I referred my friend, who registered with my referral email, which had the link from Ria money Transfer. She completed the registration in front of me & completed her first forex transfer immediately after registering. She got a $10 bonus as she was a new customer. But Ria never paid me $20 referral bonus. When I asked them the status, they wrote me that my friend didn't use the my referral link to register. When I replied that she had used the proper registration link in my presence, they now wrote that she must have registered and then must have done the transaction after going to some other pages on the site. I replied to them, that my friend completed the transaction immediately after registration. Now, they refuse to pay me $20 bonus that they cannot find a link between me and my referred friend. Who is to blame if they cannot find a link even after my friend followed my referral link to register and send money. These all look like ways to avoid giving referral bonus. I give up on this company. I'll go back to Remitly & Xoom (with whom, I have never had to chase to get my referral amount).

1 week ago
by BETTY

1 stars

Im having the worst time with Ria Money …

Im having the worst time with Ria Money transfer. Im sent $330 to El Salvador on October 4, 2017. My accounts shows in process and that money will sent...Read more

Im having the worst time with Ria Money transfer. Im sent $330 to El Salvador on October 4, 2017. My accounts shows in process and that money will sent until November 11, 2017. I have called several timr but they are not able tp help. They already withdraw my account. Im a loyal customer but im very disappoited and i will not be using this service anylonger. I have use my debit card and there was want time my account was put o hold. I have used my checking account several times my account has been verified and novneed to put on hold or review. I hope they can release my money very soon. I m filing a complain with my local consumers affair to have this business investigate.


More reviews

09/29/2017
by Sales

3 stars

Only from US, Spain and Australia

From Ria web site on September 28, 2017: "We're sorry, but based on your current location, you can't register for an account here... Currently,...Read more

From Ria web site on September 28, 2017: "We're sorry, but based on your current location, you can't register for an account here... Currently, only users in the US, Spain, and Australia may send money."

09/25/2017
by Jordan Stoykov

1 stars

Horrible!

They blocked my account without me doing anything wrong, without any kind of notification. Although I have been a loyal customer. In this case, you are no...Read more

They blocked my account without me doing anything wrong, without any kind of notification. Although I have been a loyal customer. In this case, you are no longer able to send/receive money through this account. I think that this company discriminates certain countries. I was simply disgusted. Horrible!

09/24/2017
by Erik Goodman

1 stars

And now subtract that star

And now subtract that star! A big FKN 00000! Hown the FCK is Walmart in business or have this POS company in their stores!? Oh ya....it's Walmart. Crap...Read more

And now subtract that star! A big FKN 00000! Hown the FCK is Walmart in business or have this POS company in their stores!? Oh ya....it's Walmart. Crap for customer service! The manager on duty SOPHIE was a complete FCKNG CNT! I'm in a bad spot stuck and need money to fix truck and my friends sends me funds through this joke of a company because it's in Squallermart and convenient for him.....no problem on his side. I had to get a ride an hour and a half to nearest Wallyworld and get told to call RIA......THE GOD DAMN TRANSACTION WAS CANCELED BY THEM AND FOR NO FCKNG REASON! I called my friend who sent it and same pile of softserve from a monkeys browneye response from customer service! Now his fckng money is tied up until Sunday before he can get there to get the refund! MEANWHILE, YOU SCANDALOUS DOUCHBAG COMPANY......RIA.COM.....I'M FCKED! YOU FCKING INEPT RENOBS! ME AND MY 2 KIDS AND WIFE ARE UP THAT SAME MONKEY BROWN EYED CREEK! RIA.COM.........YOU SUCK BIG HAIRY BALLS! IF YOU CAN HELP ME OUT.....GREAT.....IF NOT, DON'T SEND ME YOUR PRE-WRITTEN SORRY EMAIL AND GO FCK YOURSELF! So basically DO NOT USE THIS COMPANY!

09/16/2017
by Doug Crowe

1 stars

If there was an option for "zero" …

If there was an option for "zero" stars, this company would get it. I went through all their hoops (I don't mind security when it benefits us...Read more

If there was an option for "zero" stars, this company would get it. I went through all their hoops (I don't mind security when it benefits us all). After I submit, the transfer is not only blocked, but my account is shut down. I call in to figure it out, and the CSR was about as pleasant as a root canal... dull, uninterested, definitely not pleasant and very unprofessional. "There is no solution we can discuss" Ummm... I guess you left out the word service is your job title. I'd rather pay Western Union 2X what these idiots charge. HORRIBLE experience. DO NOT USE THEM.

09/06/2017
by alberto

1 stars

WARNING! DON'T TRUST THIS COMPANY! DELAYS SENDING FUNDS WITHOUT ANSWERING!

WARNING! DO NOT TRUST THIS COMPANY! this company practices false advertising. recently a transaction was made that was put on hold pending review. on its...Read more

WARNING! DO NOT TRUST THIS COMPANY! this company practices false advertising. recently a transaction was made that was put on hold pending review. on its webpage the company states that funds are to be received in 5 minutes (supposedly within 15 minutes); however over 24 hours have passed and the transaction still appears as pending. When contacting customer service, they said that the transaction was pending verification of order and that it was being processed by their order verification department (a mysterious department indeed). received an email from said order verification department stating that "Your account has been put under review for security purposes." the email also stated that if one wishes to reopen the account that a photo of the account's owner needed to be sent together with a scan of an id card. after contacting the company's customer service i was able to speak to various representatives both in English and Spanish. they attended us well and informed that because it is a first time transaction that the order needed to be verified and that it will take up to 12 hours to process. i tried contacting the very order verification department and a very rude obnoxious representative by the name Justin spoke to me. this man was dishonest and not professional at all. although the account's owner was on the phone, he still required that the company calls her directly at her cell number in order to verify the account information. however as i informed him, a previous department had already verified that she was the account's owner by asking her a series of questions including her home address and name of the person receiving the funds. nonetheless this Justin closed the phone and never called us back. this somewhat dark unknown company is not like others that do same business of transferring money overseas. other companies like remitly.com and xoom.com (a paypal.com company) and paypal.com do not delay processing transfers that long. it is inexcusable and outrageous the company's long delays in transferring money. online at riamoneytransfer.com when customers are placing an order their webpage states that if you pay using a debit card (which carries a $5 fee) the transaction will take approximately 15 minutes or less. But clearly that is not true. if we had known that this company would be delaying sending funds overseas, we would surely never have performed any business with this company. personally i would have sent funds using remitly immediately! remitly is a better company that is secure and whose transactions online are done in 5 minutes or less. we opened a new account with riamoneytransfer.com only because it had advertised itself as being a good company that also provides a welcome bonus of $10 for first time customers. we have yet to see if such a bonus is awarded. they also advertise that anyone can refer persons to their company and after they have opened an account and placed the first order, the person referring them will receive $20 in the form of an amazon credit received via email code. again one has yet to see if they will fulfill such promises. i think that although the company is legal, it delays too much in processing transfers of funds. i also believe seriously that they profit in delaying orders. so if you have an emergency and need to send money fast so that someone overseas may receive it right away, YOU SHOULD NOT USE THIS COMPANY RIAMONEYTRANSFER.COM. save your headaches and avoid the troubles, instead go elsewhere. Google up "best online money transfer companies" and find out which one is right for you. Again remitly.com and xoom.com and paypal.com are better choices. With paypal you can send funds via friends and relatives and pay no fees (although such transfer is not protected by paypal's anti-fraud guarantee of up to $2000; paypal only protects purchases up to $2000 and not funds sent via friends and relatives according to company's statement). remitly has lower fees ($3.99 per transaction) than riamoneytransfer.com ($5). however i did find that riamoneytransfer.com offers more money than any of the other companies mentioned. Google up the exchange rate going for the country you are sending money to. riamoneytransfer.com will give you a higher percentage of funds but at the expense of having to wait a long time for the transaction to be finalized, and if it is ever completed. online i have read many negative reviews of customers who were forced to cancel their transactions with riamoneytransfer.com. Nevertheless, we had thought that this company riamoneytransfer.com would process funds right away within minutes (as remitly and paypal do), but we were wrong. Consequently, we had told our relative overseas to go to the bank to pick up the funds and she lost time, energy and money because the funds were not yet available. To this day September 5, 2017 funds are still not available and the order just shows as being pending. Yesterday another customer service representative of riamoneytransfer.com says that by the end of the day the funds will be available, meaning that we must wait until at least 12 hours have passed. Very stressful and inconvenient! After waiting more than 24 hours i am now forced to call the company's customer service a fourth time to see what will be done on their side. My honest advice is that people "should not do business with riamoneytransfer.com." Again this company engages in "false advertising and abuses its customers". I give this company 1 star only because they did have an attentive customer service that responds to calls. But i really wish i could give them 0 stars. Just that their process of sending funds is too tedious too stressful and too long. Seriously someone should file proper complaints against riamoneytransfer.com with the government authorities like the Attorney General's Office, the Better Business Bureau, and Department of Consumer Affairs, and local politicians council members and senators. Perhaps their offices can investigate this strange untrustworthy company called riamoneytransfer.com (A Euronet Worldwide Company). They have held our money and now we can't send to a relative overseas. Certainly, this will be the last time we do business with it ever. I hope this information was helpful to someone. Below you may some basic company information for those needing assistance: CUSTOMER SERVICE (877) 443-1399 ORDER VERIFICATION DEPARTMENT Ria Money Transfer Office (844)278-1911

09/05/2017
by Horchai Babq

1 stars

This company should close down because …

This company should close down because they are full of lies. I wouldn't recommend them. Yes, customers services Agents are damn rude and so...Read more

This company should close down because they are full of lies. I wouldn't recommend them. Yes, customers services Agents are damn rude and so unprofessional. Secondly, if you need money sent anywhere urgently, this is not the place, try other companies as you might/will be waiting in vain because their process is damn slow and the worst part of it is the nonchalant attitude of their agents. Professionalism=zero, work ethics= zero,. I sent money to the United Kingdom which has an advanced and more sophisticated banking system not any third world country.Ria still couldn't get it there in time. You cannot call or contact them to confirm 24hrs. No sense of urgency towards their clients.. skip it folks, they're just not the ones. Do your research , find a better money transfer company...

08/27/2017
by Ram Kumar

5 stars

Ria money transfer service going from …

Ria money transfer service going from good to great

08/26/2017
by Golu kumar

1 stars

Very very Bad Experience

Very very Bad Experience . My Money got transferred but didn't got the promotions which they are offering in ad's. Customer Service is worst giving me...Read more

Very very Bad Experience . My Money got transferred but didn't got the promotions which they are offering in ad's. Customer Service is worst giving me non-sense reasons. If they are not ready to give promotions money why they are promoting in ad's. Never ever use Riya ... go for Remitly, Transfast or Xoom

08/26/2017
by Elizabeth george

1 stars

Worst Experience

Worst Experience. Folks, please don't trust them. They put my transaction from the US to India in the hold. But no notifications. I called customer...Read more

Worst Experience. Folks, please don't trust them. They put my transaction from the US to India in the hold. But no notifications. I called customer service 3 times and finally, I cancelled the transaction. Now, it will take 3-5 days to refund money back to my account. Hope I will get within 5 days. I fed up with calling ria customer service and I don't want to do it again.

08/26/2017
by Aswin Peter

1 stars

Big scam

Big scam. Don't fall for it. Promised $20 reward for referring and after joining and completing transaction, they didn't give anything. Reported to...Read more

Big scam. Don't fall for it. Promised $20 reward for referring and after joining and completing transaction, they didn't give anything. Reported to customer care and the reply was they have some bug in system so they cant give. Seriously. Better use Xoom rather than fall for this scam. Never know when you will lose your money.

08/23/2017
by Wendlassida

5 stars

Pround of you

Pround of you! Always satisfy

08/15/2017
by grace

1 stars

Money never arrived

We send money to a hospital account almost a month ago. The money was for my sick gradma who meanwhile has passed a way. The money never arrived and ria...Read more

We send money to a hospital account almost a month ago. The money was for my sick gradma who meanwhile has passed a way. The money never arrived and ria is keep telling us to wait for the counterparty confirmation which hasnt come in 4 weeks. Their policy is to refund in case they cant deliver within 10 days! Still no refund just excuses.

08/12/2017
by Dattatray

5 stars

very good and quick service with …

very good and quick service with comparatively higher rates

08/10/2017
by Siripala

5 stars

excellent money transfer service

excellent money transfer service. It's very fast and convenience. Thank you Ria

08/10/2017
by Hita

3 stars

I am using Ria from long time but the …

I am using Ria from long time but the delivery is not consistent , sometimes its even taking weeks for the recipient to get the money, and I don't think...Read more

I am using Ria from long time but the delivery is not consistent , sometimes its even taking weeks for the recipient to get the money, and I don't think it is related to local banks in India.

08/10/2017
by Gerardo

2 stars

the limit to send in a monthly basis is …

the limit to send in a monthly basis is to low

08/10/2017
by Antoine

3 stars

Receiver had hard time getting the …

Receiver had hard time getting the money at the same place from the same agent this second time for middle name missing.

08/10/2017
by DUBAKUNTA KRISHNA KUMAR

3 stars

Average other service providers are …

Average other service providers are providing better exchange rate

08/10/2017
by Mohammed

5 stars

It's excellent

It's very faster

08/10/2017
by Sai Pradeep

5 stars

This by far is the best service I ever …

This by far is the best service I ever had in terms of reliance and speed. Ria folks say that money will be transferred in 3 days but it but takes few...Read more

This by far is the best service I ever had in terms of reliance and speed. Ria folks say that money will be transferred in 3 days but it but takes few hours at max to reach the recipient account... Kudos to the entire team

08/10/2017
by Yawo

5 stars

With Ria Money Transfer I have peace of …

With Ria Money Transfer I have peace of mind on money transfer. Any time 24/7, on my computer or on my phone on-the-go, I can do it. It help a lot. No...Read more

With Ria Money Transfer I have peace of mind on money transfer. Any time 24/7, on my computer or on my phone on-the-go, I can do it. It help a lot. No need to wait for the stores to open before transferring money to the family with expensive transfer fees.

08/10/2017
by Harshavardhan

5 stars

It is nice to transfer.

It is nice to transfer.

08/10/2017
by Nageswar Reddy

1 stars

Am not able login ria portal

Am not able login ria portal

08/09/2017
by deepak

5 stars

very nice i am very happy with RIA

very nice i am very happy with RIA

08/09/2017
by LANNY

5 stars

Its easy

Its easy, simple and very good web sight to transfer money. Trustworthy, promptness and money is transferred on time.

08/09/2017
by Porferia

5 stars

Quick and easy

Quick and easy

08/09/2017
by Elvis

5 stars

Its the best

Its the best. Fast and reliable.


We looked at over 150 reviews of Ria on Trustpilot and found that reviewers gave Ria a positive score of 7.8 out of 10. Although comments from users were generally positive, there were some other, more mixed reviews.

The positive comments were mainly around the speed and convenience of Ria transfers — many users particularly praised how quickly money was sent with comments like, “Easy to send money . Reliable and fast service. Customer service staff are polite and knowledgeable.” and “Better than other money transfers...Ria is still the best choice.” Other users praised how secure the service was and the good exchange rates compared to some other services.

The main complaints were also about speed, specifically that it takes a long time to fund a transfer from a bank account, Ria do explain that transfers from bank accounts can take up to four to five days on their website, but some reviewers seem to have missed that. They say things like, “The whole point of using an online service is to save time--not to create a time consuming event. Why does it need to take 3-4 business days for the money to get to its destination?” Other issues included people getting locked out of their accounts or Ria needing more information to process transfers.

It’s notable that Ria are very active on Trustpilot and responded to reviews, offered to fix any issues and providing explanations if users encountered problems.

Overall, 64% of users rated Ria at five stars while 16% rated them at one star. 80% of users rated them at three stars or better.



Can I trust Ria?

Ria is owned by Euronet Worldwide who provide electronic payment services to businesses in the U.S. and around the world. Euronet Worldwide is an extremely successful company, with revenue of nearly $2 billion in 2016, assets of over $2.5 billion, and profits of over $170 million. This gives Ria an extremely strong financial foundation and means they have the capability to provide fast and reliable money transfer around the world.

Euronet also ownes Xe.com, one of the most trusted providers of exchange rate information and HiFX, a dedicated online currency exchange service. This experience means Ria is extremely well-placed as a money transfer provider. We have no hesitations in recommending Ria as a trustworthy provider for your money transfer needs.

Ria uses the following measures to protect your money, transactions, information, and identity:

  • Identity verification to check that senders and recipients are who they say they are.
  • Sophisticated security and modelling to identify suspicious login attempts, transactions, and other issues.
  • Industrial-strength online and offline security to protect data and information.
  • A money-back guarantee if there are issues with your transfer.
  • A team of security experts who review suspicious transactions.
  • They do not store your debit or credit card information on their servers.
  • They have advanced fraud protection techniques.

Ria’s platform uses sophisticated security to protect your financial information and payment data. Ria complies with all government and other official regulations regarding data security, financial management, and international currency transfers.

Ria also adheres to national and international rules, regulations, and standards for the receiving, paying out, and transfer of money. Ria's policies and procedures comply with the laws of the United States and those of the countries where they operate. It also complies with the Office of Foreign Asset Control (OFAC) and adheres to all European Union and United Nations sanctions.

Ria have successfully transacted billions of dollars of international transfers for millions of customers over the last 25 years, and their network is growing consistently. They are a “Better Business Bureau” accredited business with a rating of A+.

So, is Ria safe? Yes — they are a reliable, secure way to send money overseas and have all the necessary security and regulations in place to protect your money and personal information.




How Ria works

Ria’s money transfer process works as follows:

1. Setup an account with Ria — they will need your name, address, contact details, bank details, and proof of identification.

2. Decide the currencies that you want to exchange money between.

3. Book a rate through the Ria website or by contacting a local service agent who can transfer your money. They are available in over 300,000 locations worldwide.

4. Provide details of the sender and receiver of the funds.

5. Fund your transaction with a bank transfer, credit card, debit card, or cash (with a local agent).

6. Specify how the recipient is going to collect the funds, either via bank deposit or by picking up the money at a local receiving location. Some locations also provide courier delivery.

7. Ria converts the money and makes it available to the recipient.

If you want to fund your Ria transfers via your bank account you will need to validate the account using a “microdeposits” service — this typically takes two to three days. Note that if you fund your transfer using a credit card, your credit card company may charge you a cash advance fee.

Ria will notify you by email throughout the money transfer process and you can also track the transfer online via their website.

Here’s the information you will need about the funds recipient:
  • Your recipient’s first and last name as shown on their government-issued ID.
  • Your recipient’s address and phone number.
  • A way for your recipient to receive money (via cash pickup or bank account deposit).
  • For bank account deposits, your recipient’s bank account and routing number.
  • For cash pickups, their local, preferred payout location.

For a recipient to pick up cash, they just need a government-issued photo ID and the order number for your Ria transfer.


 

Ria Exchange Rate & Fees

Ria fees

Ria’s fees vary depending on several different factors, specifically:

  • The amount of money you are exchanging or transferring.
  • The way you fund your transfer.
  • The country you are sending the transfer to.

While the actual cost increases based on the amount of money you choose to send, the equivalent “price per dollar” decreases as you send more.

Here are some examples of Ria fees.

These are all sending from the U.S., in dollars, to other currencies.

  • $500 from a U.S. bank account for cash pickup in Australia — $5.
  • $300 from a U.S. debit card for bank deposit in the Philippines — $2.
  • $800 from a U.S. credit card for cash pickup in Kenya — $35.
  • $400 from a U.S. debit card for bank deposit in Vietnam — $8.
  • $600 form a U.S. credit card for cash pickup in Romania — $30..

Generally speaking, transfers using a U.S. bank account or debit card are much cheaper than using a U.S. credit card. Bear in mind too that if you fund a transfer with a credit card, your card provider may charge a cash advance fee.

Certain banks may charge to receive money into accounts, so it’s worth checking with the receiving bank to understand any likely fees.


Ria Exchange rate

Ria’s exchange rates are generally between 1.5% and 2.5% below the mid-market, interbank rates — the standard measure for exchange rate currency pairs. That means for every $1,000 you are transferring, you are paying between $15 and $25 more due to the difference between the “best” exchange rate and what Ria charges.

Western Union sometimes offers better exchange rates if you send larger amounts of money, so it’s worth considering if this is possible, in which case you might be better off bundling a few of your transfers into a single one if you can.

Here’s how that might look in practice.

Transferring $2,000 to GBP

  • Interbank rate of 1614.60 GBP.
  • Ria rate of 1,573.80 GBP.
  • Difference of Ria vs. “Best” exchange rate: $40.80 or 2.5% of what you’re sending.
  • Additional fee charged by Ria of $5.

Transferring $1,000 to Euros

  • Interbank rate of 930.40 Euros
  • Ria rate of 915.20 Euros
  • Difference of Ria vs. “Best” exchange rate: 15.20 Euros or 1.6% of what you’re sending.
  • Additional fee charged by Ria of $5.

Transferring $2,500 to Philippine Pesos

  • Interbank rate of 125,487.50 Philippine Peso
  • Ria rate of 122,578.50 Philippine Peso
  • Difference of Ria vs. “Best” exchange rate: 2,909 pesos or 2.3% of what you’re sending.
  • No additional transfer fee charged by Ria.

Please note that all comparisons on exchange rates were made in mid March 2017, comparing the standard, interbank rate against quotes provided by Ria’s online calculator.


Speed of Ria Transfers

If you fund a transfer with cash, debit, or credit card, the funds can be available to the recipient the same or the next day, depending on certain factors. Funding a currency transfer with a bank account can mean it takes up to four or five working days for the money to reach the recipient.

Additional Services from Ria

Ria provides a number of financial services in addition to money transfers:

  • Electronic bill payment.
  • Mobile top ups for cellphones.
  • Prepaid debit cards.
  • Check cashing services.
  • Money orders.

Ria offers a specialized cash pickup services for American Express Serve and Bluebird customers from its network of Walmart stores locations in the U.S. and Puerto Rico.

At the moment, Ria does not provide a dedicated mobile application on any platform.


The story behind Ria

Ria was founded in 1987 when it opened its first store. Over the last thirty years the company has expanded rapidly to become the third-largest international money transfer provider in the world.

In 1993 Ria established offices in Spain and was licensed across the United States, Canada, and Mexico. In 2000, Ria expanded to France and established headquarters in Paris. In 2001, Ria expanded to Italy and the United Kingdom followed in 2002 by expanding into Germany. 2005 saw Ria open in Australia and in 2006 they expanded to Switzerland, Belgium and Greece.

Starting in 2010, Ria began working with post offices in many countries to provide money transfer services for customers in hard-to-reach places. They are especially popular in developing countries which are not typically well-served by some other money transfer providers.

In 2014, Ria started working with one of the largest businesses in the U.S., Walmart. They provide the Walmart-2-Walmart money transfer service, allowing people to easily exchange money between Walmart’s network of over 5,000 grocery stores. Since then they have partnered with Walmart international stores to provide money transfer services to Latin America. The Walmart-2-Walmart service typically charges much lower fees for currency transfer than other local pickup currency exchange solutions.

Also in 2014, Ria partnered with the Emirate Post Group’s Instant Cash Global Money Transfer business, a large provider throughout the UAE, middle-east region, and elsewhere in the world. Instant Cash has partnerships with networks in India and the Philippines, giving Ria more access to those markets too.

Over the last couple of years, Ria has entered into a number of new partnerships to expand their agent networks and access to money transfer services including:

  • La Poste du Benin in West Africa, Societe Nationale De Postes in Burkina Faso, and La Poste de Côte D’Ivoire. Ria has eight post office partnerships in Africa which account for over 3,000 locations.
  • Union Bank Nigeria for over 300 Union Bank locations across Nigeria.
  • BankIslami Pakistan offering money transfer payout services in Pakistan through the bank’s 317 branches, located across 93 cities.
  • Bank Alfalah in Pakistan.
  • UniCredit Bank in Serbia providing access to currency exchange services in over 70 locations.
  • Germany’s mobilcom-debitel Shop GmbH, one of the largest telecommunication and digital lifestyle providers in Europe.
  • Trust Bank and Islami Bank in Bangladesh.
  • Capital Bank in Ghana.
  • Five new, dedicated stores in Malaysia.

In 2015, Ria received an award from PYMNTS.com — the “Best Cash Innovation” Gold Award for Walmart-2-Walmart Powered by Ria.

Ria’s locations continue to expand rapidly, growing over 25% year on year, the fastest growing of all international currency transfer providers.


Contacting Ria

  • Call their U.S. customer service team at 1-877-443-1399 (toll-free in the U.S.).
  • Access the Ria locations finder online or by calling 1-800-500-3994 (toll-free in the U.S) or 1-562-345-2119.
  • Email Ria at CustomerService@RiaMoneyTransfer.com. They will respond to your request within the same day as long as your email is sent between the hours of 5 a.m. and 4 p.m. PST.
  • For online orders or website support call (877) 443-1399
  • For Walmart order support call 1-855-355-2144
  • For Ria agent support call 1-844-278-1904
  • Ria’s address — 6565 Knott Ave. Buena Park, CA 90620

Worldwide Ria Offices Contact Details

  • Austria and Luxembourg — 0-800-265-000-00
  • Australia — (+61) 1-800-701-488
  • Belgium — 0-800-99-325
  • Chile — 600-586-7777
  • Denmark, Finland, and Norway — 00-800-265-00000
  • England — 0-800-183-0940
  • France — 0-800-777-858

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Key facts about Ria

Service information

Time to open an account A few hours
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Cash
Bank account
Cash home delivery
Minimum amount No
Maximum amount Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address

Company information

Type of service provider Global money transfer operators
Active since 1987
Headquarter Buena Park (CA)
Regulated by DFS (NY)

Contact information

Contact support CustomerService@RiaMoneyTransfer.com
Service hour Business Hours
Phone (877) 443-1399
Twitter @RiaFinancial
Facebook RiaFinancialServices


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