Skrill - Independent review

All you need to know before sending money with Skrill

When you add Skrill's upload fees, transfer fees, conversion fees and withdraw fees, using Skrill for international money transfers can be very expensive.



Skrill review by Monito

Skrill is a digital wallet allowing you to make payments and send money online. Skrill, known as MoneyBookers until 2013, is mainly used as a payment gateway by many e-commerce, gaming and gambling websites. Skrill can also be used for international money transfers to mobile wallets or bank accounts through a service called “Skrill It”.

While using Skrill It to send money to your friends and family abroad can be convenient for you (especially if you already have a Skrill account), it is usually a very expensive way to send money. Skrill charges a 1.9% transfer fee (capped at €20, or equivalent) and takes a 3.99% margin on the exchange rates. The total cost of your transfer can therefore be almost 6% of the amount you are sending, and even more if you include the upload and withdrawal fees.

You can transfer money by paying with a credit card or some of the other payment options offered by Skrill (iDeal, Sofort or balance from your Skrill wallet). Your recipient can receive the money on their Skrill account, which they can then withdraw to their bank account. You can also send money directly to your recipient’s mobile wallet in several countries (mPesa in Kenya and Albania, MTN in Ghana, Indosat Dompetku in Indonesia, eSewa in Nepal, MobiDram in Armenia, Globe GCash in the Philippines, eZ Cash in Sri Lanka, M-PAiSa in Fiji and Airtel in Burkina Faso). You can also send money to anyone with a Skrill account simply by entering their email address. If the beneficiary doesn’t have a Skrill account they will be invited to open one, and they will then be able to withdraw the funds.

In most cases, Skrill won’t be the best solution for your international money transfers and we recommend comparing your options using our real-time comparison tool to find cheaper alternatives.


Reviews powered by

1,038 customer reviews on Skrill on Trustpilot


1 day ago
by Alex

5 stars

verified account

good customer service. I encountered problem with jumio service netverify. I contacted skrill support, and after I submitted my documents via email, it...Read more

good customer service. I encountered problem with jumio service netverify. I contacted skrill support, and after I submitted my documents via email, it took less than 1 business day for my account to be verified. open a euro account. thank you skrill.

1 day ago
by Mojtaba

1 stars

Terrible

Terrible, I have no idea for what the heck reason they have not verified my account while they did for my friends who live in the same region I do and...Read more

Terrible, I have no idea for what the heck reason they have not verified my account while they did for my friends who live in the same region I do and have same background.

2 days ago
by Richard

1 stars

BUNCH OF SNAKES

Horrible experience, these SNAKES offer no support, their support page leads to a 404 page... I emailed them with tracking and saw they opened my email...Read more

Horrible experience, these SNAKES offer no support, their support page leads to a 404 page... I emailed them with tracking and saw they opened my email but didn't respond I wanted to use them with IQOption and I can't seem to upload funds with my debit card... the same thing happens when I tried to set up a Neteller account which is the same company as them. Neteller actually responded and said its a technical issue with their payment gateway. Called my bank and they confirmed it was Neteller/Skrills problem...couldn't fund with their Fast Transfer option either...sent me to a shady page where it asked to enter my banking password. Tried to verify my card with Skrill and they had no problem taking a small non refundable $2 fee for this? I need to try and get this back but after reading all the other bad reviews Ive decided to run for my life rather than deal with these people in future. I hope they suffer, they should be investigated by the authorities...believe all the other reviews here... don't give them the benefit of the doubt... COMPLETE WASTE OF TIME CLOSED MY ACCOUNT, Rather get out now before any other stress...suppose I only lost $2


More reviews

2 days ago
by PETRU

5 stars

Reliable and easy to use

I really can't fault them, been with them for 5 years now, I have activity every month in my account (receiving and sending), I can use my Skrill...Read more

I really can't fault them, been with them for 5 years now, I have activity every month in my account (receiving and sending), I can use my Skrill Mastercard with ease, both for paying online purchases and for ATM withdrawals. Yes, customer service is not instant, but I always receive answers to my questions in 2-3 working days at most.

3 days ago
by Omar ahmed

1 stars

they canceled two payments from …

they canceled two payments from customers of 404 euro for no reason

4 days ago
by Leila Azimova

1 stars

Account verification takes forever

Account verification takes forever, responding to emails takes forever. It's been almost 2 weeks that I am trying to make a payment and unable to do so...Read more

Account verification takes forever, responding to emails takes forever. It's been almost 2 weeks that I am trying to make a payment and unable to do so because they keep creating all sort of obstacles!!

4 days ago
by George Reynoso

1 stars

I never reserved my purchased item

I never reserved my purchased item. It's been two months waiting. And halloween is on its way. What a waste of money. Don't buy from here. It's fake.

4 days ago
by Jay C

1 stars

Stay Away !!!!!

Stay Away !!!!! Don't trust this lame company with your money ! They're cowboys Skrill was a great company but since Neteller acquired them they turned...Read more

Stay Away !!!!! Don't trust this lame company with your money ! They're cowboys Skrill was a great company but since Neteller acquired them they turned downhill. and now are a joke I am a 6 years old VIP gold user who paid them thousands in fees and only use it to receive my online income and transfer to my own checking account, they froze my account with no reason and stole my balance After being informed by VIP customer care that don't worry a little patience , they suddenly stole my money as they do with hundreds of thousands of non UK residents who can't take them to court easily. I am really thinking of starting a class action lawsuit "Please accept this message as a formal confirmation that your Skrill digital wallet has been permanently closed for we are no longer able to offer you our services. Our decision to discontinue our business relationship comes as a result of a thorough investigation conducted by our assessment department and has been taken in compliance with the General Terms and Conditions of Skrill accepted by you upon registration. As a regulated financial institution, we take any violation of our policies very seriously and are strict in enforcing the measures stipulated above. A non-refundable administration fee of USD 985.71 has been deducted from your account balance with transaction ID: 2119914032. We strongly recommend you to refrain from opening any additional profiles in our system as the same would be closed upon detection and without prior notice or right to withdraw. We trust you will find this information useful and hope that you will understand our position. Regards, Skrill Help Team"

10/10/2017
by Jan Stoeten

1 stars

The website does not accept a valid …

The website does not accept a valid IBAN configuration in order to register a bank account. There is absolutely no customer support available. No...Read more

The website does not accept a valid IBAN configuration in order to register a bank account. There is absolutely no customer support available. No telephone number, NOTHING!!!

10/10/2017
by shanu6874

1 stars

My account has been temporarily blocked …

My account has been temporarily blocked inspire of submission and there is no contact person to highlight my plight...

10/08/2017
by Michael

1 stars

Absaloute joke of a site worst customer …

Absaloute joke of a site worst customer service ever stick with paypal dont use thess overcharging swine

10/08/2017
by VIJAY SONAWANE

1 stars

very bad service

very bad service, i am tired from 15days ago my widrwal not approval yet plz contact me on call +919819628567 please call me

10/08/2017
by begemot

1 stars

They are legal uk based scam!!!

They are legal uk based scam!!! They scam everyone who is outside of the uk. They will block your hardly earned money and will fund 10000 excuses not...Read more

They are legal uk based scam!!! They scam everyone who is outside of the uk. They will block your hardly earned money and will fund 10000 excuses not to pay u back. Everyone stays away.

10/06/2017
by Andre Wormsbecker

5 stars

I Love Skrill

I Love Skrill! But you need to come back to Envato soon! Please!!!

10/05/2017
by Barak

1 stars

Ripoff

Ripoff. They charged my credit cards small fees to verify. They verified but they keep the small amounts and keep declining my transactions. I tried 2...Read more

Ripoff. They charged my credit cards small fees to verify. They verified but they keep the small amounts and keep declining my transactions. I tried 2 different cards. Complete ripoff and there is no customer service to contact

10/04/2017
by Peter Graham

2 stars

i still have not reacived my credits 3,100 paid for them 4 days ago

i still not got my credits i paid for 4 days ago

10/04/2017
by Hashim Pudiyapura

2 stars

No Customer Support

No Customer Support. Support page leads to a FAQ page. NO email address to complain.

10/04/2017
by Ali R

1 stars

Pathetic Company full of Fraudsters …

Pathetic Company full of Fraudsters sitting just to rip you off by closing your account without giving any proper reason.

10/03/2017
by Nick Frackton

2 stars

So much trouble with these guys

So much trouble with these guys, rarely without problems, and when you have them, no one to answer questions for you. And you are dealing with someone's...Read more

So much trouble with these guys, rarely without problems, and when you have them, no one to answer questions for you. And you are dealing with someone's money here, come on. So untrustworthy.

10/03/2017
by Ben

1 stars

terrible customer support

I have uploaded my address verification documents two times but both times are rejected.First was my bank account,then i uploaded address registration...Read more

I have uploaded my address verification documents two times but both times are rejected.First was my bank account,then i uploaded address registration certificate from government,it was also rejected.I called support 3 different days and the answer was the same that they will contact me but they never sent any email to me. I decided to send email to them but they never answered.I fail to understand what kind of support do they have. They have locked my fund.I just need refund now.

10/02/2017
by Bhim Giri

1 stars

I have never saw the website like this

I have never saw the website like this. This is a full of sh......It. There reCAPTIVA doesn't work. There verify the account's webcam only supports laptop...Read more

I have never saw the website like this. This is a full of sh......It. There reCAPTIVA doesn't work. There verify the account's webcam only supports laptop and I don't have the quality webcam and couldn't able to upload clear image, why is not there a uploading the image file by myself, as I have quality image of my driver license. Also this webcam feature doesn't work on my mobile. IPhone app doesn't work properly. It asks for full bank account and it says wrong even though I entered correct. What a sh......it IT people are working there, I don't know?????

10/01/2017
by Sebastian

1 stars

Very sad experience

Froze my funds after I uploaded several hundred $, unable to transfer the deposit. Forced to withdraw my money and get scammed for the insane deposit and...Read more

Froze my funds after I uploaded several hundred $, unable to transfer the deposit. Forced to withdraw my money and get scammed for the insane deposit and withdrawal fee around $15.

09/30/2017
by siavash

1 stars

they blocked my account

they blocked my account for the reason: why do you buy online from china websites!!!! they dont answer my tickets and I cant send money to others!!!!!

09/29/2017
by 4ooowords

1 stars

Stay away

Its very simple. Stay away from skrill. Costumor service will just send you a standard prewritten reply and if you confront them with it, then they just...Read more

Its very simple. Stay away from skrill. Costumor service will just send you a standard prewritten reply and if you confront them with it, then they just block your account and steal the money left on it

09/28/2017
by astrsk

1 stars

Thiefs and scammers

They just blocked money on my account immediately after I got about 100 Euro there for a freelancer job. They require verification with ID card and credit...Read more

They just blocked money on my account immediately after I got about 100 Euro there for a freelancer job. They require verification with ID card and credit card account (to "verify home address"). I do not have smartphone now, and my webcamera on notebook does not turn on in the browser because of flash issues. So I had to go looking for internet club (the only one with two webcameras in a small town). They did not accept any of the ID card photos for the reason that it was blurred and data was not legible. Next they rejected my credit card statement FOR THE SAME REASON, in spite that it was officially issued as a clear PDF document by my bank. Earlier (a couple of years ago) they simply blocked accounts without possibility to access them - password did not work; changing password had no effect. Now they got smarter - you can login, and your even see "your" money, but you cannot touch them. Why these jerks are collecting personal data with photos? Is there any law behind this?

09/27/2017
by Estelle SS

1 stars

The worst service I have ever seen

The worst service I have ever seen. STAY AWAY FROM THEM PEOPLE. It is not about patience, THEY STOLE MONEY. I have used several on-line companies and I...Read more

The worst service I have ever seen. STAY AWAY FROM THEM PEOPLE. It is not about patience, THEY STOLE MONEY. I have used several on-line companies and I have never had any problem with them. They pretend you give wrong bank account, not once twice in a row, they charge you with alleged fees, from I don't know what international bank, they say, without any proof that your money get trough all those banks they say. I will terminate the account with them.

09/26/2017
by Kelvin Keegen

5 stars

Skrill Rules

Skrill Rules. i don't know why some people are slamming them for bad service. i think their service is pretty cool compared to other providers. You just...Read more

Skrill Rules. i don't know why some people are slamming them for bad service. i think their service is pretty cool compared to other providers. You just have to be a little patient.

09/26/2017
by JohnTranos Matukutire

3 stars

Uploaded amount of 204 done on 22 …

Uploaded amount of 204 done on 22 September is not available on the balance. Uploads are getting rejected by your platform. My card provider confirmed...Read more

Uploaded amount of 204 done on 22 September is not available on the balance. Uploads are getting rejected by your platform. My card provider confirmed that you have not send any transactions to them. I hope that you improve that part.

09/26/2017
by Daniel Chng

1 stars

100% Scam

100% Scam, I have SGD230, I cannot withdraw or transfer, customer service keep telling you to wait... this is like forever... Don't use them, be very...Read more

100% Scam, I have SGD230, I cannot withdraw or transfer, customer service keep telling you to wait... this is like forever... Don't use them, be very careful with them.

09/26/2017
by Atreus Thomas

1 stars

This is by far the most difficult …

This is by far the most difficult business I have ever had to deal with. There is no customer support no help with the ridiculous limits and...Read more

This is by far the most difficult business I have ever had to deal with. There is no customer support no help with the ridiculous limits and verifications. Six weeks and I'm still trying to prove my ID and get my money, with no advice from them. I wish I had known how incompetent this service was.


Skrill has very poor reviews on Trustpilot, with a global score of 2.5 / 10. More than 60% of the reviewers give Skrill’s services only one star.

A lot of complaints are from users whose accounts were suddenly closed due to opaque compliance reasons. Some others have difficulties to log into their Skrill account and don’t receive answers from Skrill customer support. The charges for inactive account also upset quite a few users.

Note: PayPal is not inviting its users to share their experience with TrustPilot which could explain part of the reason for the high proportion of bad ratings.



Skrill transfer fees and exchange rates

Upload fees

In order to transfer money with Skrill, you first need to upload money to your Skrill Wallet. You have a lot of options to do that, but the only free option is to use your bank account or a Maestro debit card. If you want to upload money to your account via other means, you will pay the following fees :

  • Rapid : 0.5%
  • Bitcoin: 1.0%
  • Sofort : 1.5%
  • Neteller: 3%
  • Diners Club, JCB, MasterCard and Visa : 1.90%
  • American Express: 2.5%
  • Paysafe : 7%
Transfer fees

Then, for each transfer your make, Skrill applies a transfer fee of 1.9% of the amount you send (with a maximum of €20, or equivalent).

Conversion fees

If you send money to another currency, Skrill will convert the money for you, taking a 3.99% margin on top of their wholesale exchange rates.

Withdraw fees

For the recipient to withdraw the money from their Skrill account, they will need to pay a fixed fee of €5.5 or equivalent.


Adding all these fees can make for a very costly transfer, especially if you are converting currencies.

Let’s say you need to transfer £500 from the United Kingdom to a friend in France, the transfer cost will range from £33.81 (if you upload the money to your Skrill account via a bank transfer) up £46.31 (if you pay with your American Express for example). That is a total cost of 6.8% - 9.3%!




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Ask questions or share your comments on Skrill




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Key facts about Skrill

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Direct Debit
E-wallet
Pay-out options Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Română
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Digital Wallets
Active since 2001
Headquarter London, United Kingdom
Jurisdiction United Kingdom
Regulated by FCA/HMRC

Contact information

Contact support -
Service hour -
Twitter @skrill


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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