Skrill - Independent review

All you need to know before sending money with Skrill

When you add Skrill's upload fees, transfer fees, conversion fees and withdraw fees, using Skrill for international money transfers can be very expensive.



Skrill review by Monito

Skrill is a digital wallet allowing you to make payments and send money online. Skrill, known as MoneyBookers until 2013, is mainly used as a payment gateway by many e-commerce, gaming and gambling websites. Skrill can also be used for international money transfers to mobile wallets or bank accounts through a service called “Skrill It”.

While using Skrill It to send money to your friends and family abroad can be convenient for you (especially if you already have a Skrill account), it is usually a very expensive way to send money. Skrill charges a 1.9% transfer fee (capped at €20, or equivalent) and takes a 3.99% margin on the exchange rates. The total cost of your transfer can therefore be almost 6% of the amount you are sending, and even more if you include the upload and withdrawal fees.

You can transfer money by paying with a credit card or some of the other payment options offered by Skrill (iDeal, Sofort or balance from your Skrill wallet). Your recipient can receive the money on their Skrill account, which they can then withdraw to their bank account. You can also send money directly to your recipient’s mobile wallet in several countries (mPesa in Kenya and Albania, MTN in Ghana, Indosat Dompetku in Indonesia, eSewa in Nepal, MobiDram in Armenia, Globe GCash in the Philippines, eZ Cash in Sri Lanka, M-PAiSa in Fiji and Airtel in Burkina Faso). You can also send money to anyone with a Skrill account simply by entering their email address. If the beneficiary doesn’t have a Skrill account they will be invited to open one, and they will then be able to withdraw the funds.

In most cases, Skrill won’t be the best solution for your international money transfers and we recommend comparing your options using our real-time comparison tool to find cheaper alternatives.


Reviews powered by

901 customer reviews on Skrill on Trustpilot


2 days ago
by nathan

1 stars

Stay away

They continually put restrictions on your account making it unable to withdraw funds requesting documents that you have already submitted asking ludicrous...Read more

They continually put restrictions on your account making it unable to withdraw funds requesting documents that you have already submitted asking ludicrous requests like changing your email address and sending copies of your license whilst holding the license in a photo.

3 days ago
by Chris

1 stars

*WARNING* DO NOT USE SKRILL EVER ! *WARNING*

Absolutely horrible company to deal with, DO NOT USE Skrill they have zero customer support / service and they will literally steal and lock your money....Read more

Absolutely horrible company to deal with, DO NOT USE Skrill they have zero customer support / service and they will literally steal and lock your money. You can contact them for days and nothing is being done, i have to take legal steps to be able to get my money back that i deposited into my account. They do not respond to emails, phone calls and will just tell you that your case has been escalated or receive robot replies.

3 days ago
by MIstodinis Andrei-Adrian

1 stars

ZERO CUSTUMER SUPPORT

Any other company that activate in financial domain, have atleast a decent custumer support. But SKRILL does not have a custumer support at all! I try to...Read more

Any other company that activate in financial domain, have atleast a decent custumer support. But SKRILL does not have a custumer support at all! I try to contact them for 5 days already. I called them at different hours, but all what that stupid ROBOT is telling me is "Please call us again when we are at work" or some stupid like that. Now i have locked in their stupid service 500 EUROS, and there is no way i can reach them. I will contact autorities very soon and I hope they will be banned from my country. Totally scams!


More reviews

1 week ago
by Sofie

1 stars

Never use Skrill!!!

I uploaded money to my Skrill account to send to someone. I could upload €135 but once I uploaded the money my account got limited. I had to provide my...Read more

I uploaded money to my Skrill account to send to someone. I could upload €135 but once I uploaded the money my account got limited. I had to provide my ID and a proof of address, which I sent. But this wasn't enough, I needed to send my bank details from 3 months and take 'a selfie with me holding my id card'. That is ridiculous! I even sent them a picture of my id together with my bank card where my account number is clearly shown! If I wasn't the real deal how would I be able to present all of these things???? They keep finding excuses not to send the money back! THIEVES!!!!!!!

06/11/2017
by Dennis Liesdek

1 stars

Dissapointed

I cannot understand why i am receiving all times invalid credential,while i am written so far as i know everything correct. I cannot understand why i have...Read more

I cannot understand why i am receiving all times invalid credential,while i am written so far as i know everything correct. I cannot understand why i have for the second time restriction on my account. I cannot understand why Skrill is accepting my money and tells me later that i have restrictions on my account.

06/07/2017
by J Hughes

1 stars

Never Use This Company! Are They For Real?

Never Use This Company! Bad Customer Service,Do not answer the telephone,Rude,Unhelpful,Freeze your money for verification purposes,Unlimited requests for...Read more

Never Use This Company! Bad Customer Service,Do not answer the telephone,Rude,Unhelpful,Freeze your money for verification purposes,Unlimited requests for paperwork, these are just some of the issues about this company.I do not know how they are allowed to continue trading!

06/04/2017
by iman

1 stars

worst service ever

worst customer service, they did not care about your time and money. do not waste your time if you want to send money to someone just wire it do not use...Read more

worst customer service, they did not care about your time and money. do not waste your time if you want to send money to someone just wire it do not use skrill. it is better if you just walk around the world and pay money to someone in cash it way faster!!!

06/03/2017
by Nataly

1 stars

I have also very bad experience with …

I have also very bad experience with Skrill. Use another payment methods. I can recommend you QCK CARD. They will send you full MasterCard without any...Read more

I have also very bad experience with Skrill. Use another payment methods. I can recommend you QCK CARD. They will send you full MasterCard without any verification and you can load it via any bank transfer, or bitcoins. Simply order it using any name, any address. Card will come with regular mail. No sign needed. You will activate it online, deposit money and use it anywhere want. Gambling, poker, adult sites, everything is allowed. Search for QCK CARD

06/02/2017
by mac

1 stars

Worst site and the worst customer support team

Worst site and the worst customer support team. The customer support picks the phone and it takes ages for him to say hello or even to respond to you when...Read more

Worst site and the worst customer support team. The customer support picks the phone and it takes ages for him to say hello or even to respond to you when you say hello. Being the payments site, they should have a fool proof transaction management system. The worst transaction management system that i have seen in a while. The money wont reach where it was supposed to reach and you will not get the required services. Once the transaction is complete it shows success message and then boom the page turns blank and nothing happens.

06/02/2017
by MOHAMMAD HOSSAIN

1 stars

Terrible support taking weeks to solve …

Terrible support taking weeks to solve a single problem. Money as been frozen on account and support dont anwser. Horrible comunication

06/01/2017
by Jeannie S. Michael

1 stars

I applied for an account so that I …

I applied for an account so that I could get paid by my overseas client (I'm a free-lance writer). I got an account number but couldn't use it without...Read more

I applied for an account so that I could get paid by my overseas client (I'm a free-lance writer). I got an account number but couldn't use it without further ID. Having had a Paypal account for years with no problem I didn't expect one with Skrill, but they demanded a scanned copy of passport or driver's license, which I provided with the help of Office Depot (not acceptable to Skrill because it was in black & white) and then with help from Kinkos FedX, which was not acceptable becaust there was 'too much contrast'! Both were clear prints, clearly legible and with the (very faint on VA licenses) color faithfully reproduced. I've been trying for days to get what they say they want - and getting robotic responses - no way to communicate any other way. I'm disgusted altogether and still can't understand the problem. Would like to smack somebody but no way to reach a somebody. I quit. Perhaps if I had a smartphone I could just keep taking pictures & e-mailing them but I DON'T and don't think it should be a requirement just to transfer a couple of bucks! Jeannie Michael

05/27/2017
by John Rambo

1 stars

I can't spend my money from my skrill …

I can't spend my money from my skrill account. It won't let me do anything. Their system is so crap. Transferring to paypal costs a fortune...

05/26/2017
by Lesejane Makwela

3 stars

Hi I cannot verify my account because I …

Hi I cannot verify my account because I am using a ZAR bank account but I want the skrill to be USD I cant find help anywhere and its frustrating.

05/24/2017
by chris

1 stars

Skrill is the worst site

Skrill is the worst site, it belongs to a countryafe group that also holds paysafecard (crook company) which blocks the paysafecard cards without reason...Read more

Skrill is the worst site, it belongs to a countryafe group that also holds paysafecard (crook company) which blocks the paysafecard cards without reason in order to keep the money. Skrill blocks accounts. They took me 150 € of fees (???). I intend to lodge a complaint against these scammers, never trust them

05/24/2017
by Martin

1 stars

Money was not transferred to stipulated account

The money I transferred did not arrive at the recipient's account. International transfer to smartmoney account philippines

05/22/2017
by Customer12

1 stars

6.13 euro fee for withdrawing 15

6.13 euro fee for withdrawing 15? what the hell?

05/19/2017
by Joseph

1 stars

BE VERY CAREFUL WITH THIS COMPANY

BE VERY CAREFUL WITH THIS COMPANY , READ ALL THE REVIEWS DO NOT MAKE THE MISTAKE OF DISMISSING THE REVIEWS ! EXTREMELY HARD TO WITHDRAW YOUR MONEY...Read more

BE VERY CAREFUL WITH THIS COMPANY , READ ALL THE REVIEWS DO NOT MAKE THE MISTAKE OF DISMISSING THE REVIEWS ! EXTREMELY HARD TO WITHDRAW YOUR MONEY ! CUSTOMER SERVICE IS A SHAMBLES . DONT UPLOAD ANY MONEY YOU WILL STRUGGLE TO GET IT BACK !

05/19/2017
by Franck Janet

1 stars

Awful! Totally agree with all the reviews

Totally agree with all the reviews. Terrible company. It is a nightmare to upload money. They constantly refuse to upload money from my credit card...Read more

Totally agree with all the reviews. Terrible company. It is a nightmare to upload money. They constantly refuse to upload money from my credit card which is in good standing. I called them many times and problem was never sold. Stay away from this company. Use the competition: paypal, WU, etc.

05/19/2017
by Nuwan kularathna

1 stars

skrill scammmm .

skrill scammmm .. do upload moeny there .. they stold my 10000$ . i sent 60 emails . got calls up to 20 times .. don't upload money there .. totally...Read more

skrill scammmm .. do upload moeny there .. they stold my 10000$ . i sent 60 emails . got calls up to 20 times .. don't upload money there .. totally scam .. they hv closed my account with 10 000$ money .... f***ck We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final. More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply: 4. Opening Your Skrill Account [ ... ] 4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful. [ ... ] 17. Termination and suspension [ ... ] 17.4. We may at any time suspend or terminate your Skrill Account without notice in case: 17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions; 17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or 17.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity. Best regards, Ivan Skrill Account Security Team

05/13/2017
by Neolexus

1 stars

Skrill (formerly Moneybookers) is a fraud

Skrill (formerly Moneybookers) is a scam payment system run by a bunch of con artists. They can close an account on a whim and never provide an...Read more

Skrill (formerly Moneybookers) is a scam payment system run by a bunch of con artists. They can close an account on a whim and never provide an explanation other than to copy and paste a huge selection of terms and conditions. Unlike PayPal, Skrill does not provide a resolution center to explain an issue. They also charge BLACK HAT administrative fees just for illegally closing your account for no reason. These guys are simply fraudsters that are playing the system, its only a matter of time before the UK regulators smell a RAT and kick their smelly behinds. The support team, including Alexander never answers any questions. So open a Skrill account at your own risk.

05/12/2017
by Eto

1 stars

Don't use this sh***t.

Don't use this sh***t.. paypal 1000 times better. I wanted to withdraw 13 euro and the withdraw fees are 5.5 euro.. really? Besides the site is most of...Read more

Don't use this sh***t.. paypal 1000 times better. I wanted to withdraw 13 euro and the withdraw fees are 5.5 euro.. really? Besides the site is most of the time down for me, I get this 403 error. Piece of sh***t, don't use.

05/11/2017
by Mohammed Talib

1 stars

They stole my money and never reply back with freezing withdrawals

They stole my money after i used them for a week trading on IQoptions and I emailed them more than 10 times for verification but nobody answers me and my...Read more

They stole my money after i used them for a week trading on IQoptions and I emailed them more than 10 times for verification but nobody answers me and my money is in their fat scammy pockets stuck there. Its been more than 6 months so far .Someone take them to international court please. Im looking at doing it myself. This is the most incompetent company I ever had to deal with

05/11/2017
by shekar tummalapalli

1 stars

Skrill is the cheating company...worst …

Skrill is the cheating company...worst experience I have seen...my account was security restrictions...what is this...upload funds not restricted...send...Read more

Skrill is the cheating company...worst experience I have seen...my account was security restrictions...what is this...upload funds not restricted...send money nd withdrawals restricted...my god sure this is the cheapest cheating company in gambling....skrill Indian customare care number not working...that number using general people...uk number is also not working...

05/09/2017
by Nigel Gladwin

1 stars

ANOTHER SKRILL HORROR STORY

I have on ongoing dispute with Skrill. They are NOT in any way comparable to Paypal! I tried to use their "fastpay" option to upload some money...Read more

I have on ongoing dispute with Skrill. They are NOT in any way comparable to Paypal! I tried to use their "fastpay" option to upload some money to my account. That was over a week ago and the money has not appeared. I have phoned them and emailed them at least 20 times. NO RESPONSE Since then I have ascertained that they are based in Bulgaria! There is apparently something happening there which is why my issue has not been dealt with. Can you believe that?? DO NOT HAVE ANY DEALINGS WITH SKRILL - YOU WILL BE SORRY IF YOU DO!

05/08/2017
by Charmaine

1 stars

If your UK AVOID using them

If your UK AVOID using them. They over charge you with no explanation, and fail to advice you of international charges. I bought a product that in the end...Read more

If your UK AVOID using them. They over charge you with no explanation, and fail to advice you of international charges. I bought a product that in the end if I'd bought in the UK it would have been 40% cheaper!!! Due to them over charging and not mentioning the ridiculous international charges that 'JUST' appear on your bank statement without notice!!!!

05/06/2017
by Павел Воротник

5 stars

VipDeposits

Guys (those who has problems with the withdrawal of money), you go to the Skrill support on the phone? These issues can be solved much faster by...Read more

Guys (those who has problems with the withdrawal of money), you go to the Skrill support on the phone? These issues can be solved much faster by contacting them by phone +44 203 308 2520, +44 203 514 5562. Cheaper to call with Skype (2.3 cents/min).. P. S your will offer a little "life hack" how to withdraw from Skrill without commissions. Get silver (on concessional terms for 5K Euro Deposit) and withdraw to VISA card and Bank-account - for free. What this status can be done with pocket only $ 500. More...http:// vipdeposits.com /skrill/

05/05/2017
by Nicolas Pépi

1 stars

Skrill is a fraud

I chose to close my account with Skrill 3 months ago. To date, they have refused to refund my money back, with all kinds of excuse (accusing me of one of...Read more

I chose to close my account with Skrill 3 months ago. To date, they have refused to refund my money back, with all kinds of excuse (accusing me of one of those activities, but not telling me which : financing terrorism, fraud or money laundering). They also asked me for papers so as to verified my account (which they did 3 years ago, otherwise I could not have used the account). Please avoid Skrill at any cost, or you'll never see your money !

05/04/2017
by Concerned Freelancer

1 stars

PATHETIC! PATHETIC! PATHETIC!

I am experiencing the same challenges am reading everywhere; withdrawal issue! My money has been stuck in for 2 weeks. I have written to support 3 times...Read more

I am experiencing the same challenges am reading everywhere; withdrawal issue! My money has been stuck in for 2 weeks. I have written to support 3 times and they keep on sending me copy pasted steps of "clear the history an cookies and try again." PATHETIC! PATHETIC! PATHETIC!

05/04/2017
by Fridah Kobia

1 stars

scam !!!

i think skrill is a pyramid scheme withdrawing money via skrill is a big issue citing security issue .The company has refused to release my funds...Read more

i think skrill is a pyramid scheme withdrawing money via skrill is a big issue citing security issue .The company has refused to release my funds which is only 11 dollars citing security issues, and prefer i withdraw small amounts which i tried but still sends the same message . this happened to me last year december 2016 and I complained, after two days they release funds..i gave them the benefit of dought for thet have served me for a while , i have always withdrawn via skril and today i believe its not a genuine company i registered with them in 2011 . i have tried to reach their customer support and have not responded . i wanted to take this complain on social media but refrained .i think its time i started

05/03/2017
by Keith Kiliswa

1 stars

worst experience ever during the labor …

worst experience ever during the labor day weekend. I cannot access my funds till now!!!!!


Skrill has very poor reviews on Trustpilot, with a global score of 2.5 / 10. More than 60% of the reviewers give Skrill’s services only one star.

A lot of complaints are from users whose accounts were suddenly closed due to opaque compliance reasons. Some others have difficulties to log into their Skrill account and don’t receive answers from Skrill customer support. The charges for inactive account also upset quite a few users.

Note: PayPal is not inviting its users to share their experience with TrustPilot which could explain part of the reason for the high proportion of bad ratings.



Skrill transfer fees and exchange rates

Upload fees

In order to transfer money with Skrill, you first need to upload money to your Skrill Wallet. You have a lot of options to do that, but the only free option is to use your bank account or a Maestro debit card. If you want to upload money to your account via other means, you will pay the following fees :

  • Rapid : 0.5%
  • Bitcoin: 1.0%
  • Sofort : 1.5%
  • Neteller: 3%
  • Diners Club, JCB, MasterCard and Visa : 1.90%
  • American Express: 2.5%
  • Paysafe : 7%
Transfer fees

Then, for each transfer your make, Skrill applies a transfer fee of 1.9% of the amount you send (with a maximum of €20, or equivalent).

Conversion fees

If you send money to another currency, Skrill will convert the money for you, taking a 3.99% margin on top of their wholesale exchange rates.

Withdraw fees

For the recipient to withdraw the money from their Skrill account, they will need to pay a fixed fee of €5.5 or equivalent.


Adding all these fees can make for a very costly transfer, especially if you are converting currencies.

Let’s say you need to transfer £500 from the United Kingdom to a friend in France, the transfer cost will range from £33.81 (if you upload the money to your Skrill account via a bank transfer) up £46.31 (if you pay with your American Express for example). That is a total cost of 6.8% - 9.3%!




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Key facts about Skrill

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Direct Debit
E-wallet
Pay-out options Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Română
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Digital Wallets
Active since 2001
Headquarter London, United Kingdom
Jurisdiction United Kingdom
Regulated by FCA/HMRC

Contact information

Contact support -
Service hour -
Twitter @skrill


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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