Skrill - Independent review

All you need to know before sending money with Skrill

When you add Skrill's upload fees, transfer fees, conversion fees and withdraw fees, using Skrill for international money transfers can be very expensive.



Skrill review by Monito

Skrill is a digital wallet allowing you to make payments and send money online. Skrill, known as MoneyBookers until 2013, is mainly used as a payment gateway by many e-commerce, gaming and gambling websites. Skrill can also be used for international money transfers to mobile wallets or bank accounts through a service called “Skrill It”.

While using Skrill It to send money to your friends and family abroad can be convenient for you (especially if you already have a Skrill account), it is usually a very expensive way to send money. Skrill charges a 1.9% transfer fee (capped at €20, or equivalent) and takes a 3.99% margin on the exchange rates. The total cost of your transfer can therefore be almost 6% of the amount you are sending, and even more if you include the upload and withdrawal fees.

You can transfer money by paying with a credit card or some of the other payment options offered by Skrill (iDeal, Sofort or balance from your Skrill wallet). Your recipient can receive the money on their Skrill account, which they can then withdraw to their bank account. You can also send money directly to your recipient’s mobile wallet in several countries (mPesa in Kenya and Albania, MTN in Ghana, Indosat Dompetku in Indonesia, eSewa in Nepal, MobiDram in Armenia, Globe GCash in the Philippines, eZ Cash in Sri Lanka, M-PAiSa in Fiji and Airtel in Burkina Faso). You can also send money to anyone with a Skrill account simply by entering their email address. If the beneficiary doesn’t have a Skrill account they will be invited to open one, and they will then be able to withdraw the funds.

In most cases, Skrill won’t be the best solution for your international money transfers and we recommend comparing your options using our real-time comparison tool to find cheaper alternatives.


Reviews powered by

957 customer reviews on Skrill on Trustpilot


1 day ago
by Sideshowsuzy

1 stars

Do NOT use SKRILL shop around. They take money without telling you 1st.

If you're thinking of using an online wallet like SKRILL shop around. The former moneybookers sucks. Plus you're limited in what you can do. Then they...Read more

If you're thinking of using an online wallet like SKRILL shop around. The former moneybookers sucks. Plus you're limited in what you can do. Then they restrict you unless you balance a feather on your nose. Well not they don't but they make you do all types of daft things. Oh and you have to tell them whether YOUR MONEY is for GAMBLING OR SHOPPING. They use the excuse of money laundering. Which is hilarious because there are so many restrictions on how much money you can load off your card I'm pretty sure gangster wouldn't even go there. They have ridiculous charges when you want to take money out of a cashpoint, and charges on certain ways of topping up your account. All that pales into insignificance to their latest scam. I had some money on the card and as I get paid monthly I was short and had a few presents lined up for an important birthday. I use the card on some shopping sites as it's a mastercard. Anyway I logged in and ten pounds was missing. I thought a number of things including fraud. I wrote to them on Twitter and FB noting that they won't let you just comment on FB they basically won't let you post if it's negative. How poor is that? Cowardly too. Anyway to cut a long story short they TOOK CHARGES FROM MY ACCOUNT WITHOUT ANY PRIOR WARNING. NOT AN EMAIL NOT A PHONE CALL NOT A CARRIER PIGEON. NOTHING. SO AS THEY TOOK TWO DAYS TO GET BACK TO ME I WAS WORRIED SICK INCASE IT WAS SOMEONE FRAUDULENTLY USING MY CARD. I TOLD THEM THAT AND IT STILL TOOK THEM DAYS TO GET BACK. DO YOU KNOW WHAT I CAN'T GET OVER ALL THE COMPANIES YOU HAVE TO COMPLAIN ABOUT, GIVE BAD REVIEWS AND YET THEY'RE STILL IN BUSINESS. SKRILL ARE DISHONEST AND THEIR METHODS OF MAKING MONEY DEBATEABLE. DON'T FALL FOR THE CASINO OFFERS AND THE STOCK EXCHANGE APP THEY'VE OPENED EITHER. HALF OF THE CASINOS SAY THEY'RE GOING TO GIVE YOU THIS HUGE BONUS. HA! WHAT A JOKE THEY'RE THE ONES THAT LET YOU HAVE A POUND A WEEK OR TEN SPINS A DAY FOR TEN PENCE. THAT TYPE OF CHEATING nonsense. Sorry went into CAPS so angry. So I wrote and asked them to put the money back on then inform me what date they're going to take it so I have warning to put the fee on the card. I'M PRETTY SURE IT'S ILLEGAL TO CHARGE YOU WITHOUT ANY PRIOR KNOWLEDGE. The cheeky little git who emailed me back was totally rudend arrogant, and told me that they'd decided to take it as there was money on there. How bad is that???? If it was LLOYDS or a decent bank they'd give you the money back and apologise. SKRILL YOU SUCK. You're lousy at customer service, lousy at promoting sites which are sometimes very wrong and lousy for taking money without telling you. Ten EUROS too. Also the charges are for a card, WHICH I DIDN'T ORDER OR ASK FOR. Don't use these, use PAYPAL. I had one problem with paypal and they couldn't have been nicer. Skrill have the attitude you can't touch us. They really do, so don't put any more money in the millionaires accounts who run them. Oh and cheapskate on the support too. Keep away.

1 day ago
by abdellatif

1 stars

Support never answer.

Support never answer.. been weeks to solve simple issues with my card and it still on going. I talked to them on facebook which they have the biggest lie...Read more

Support never answer.. been weeks to solve simple issues with my card and it still on going. I talked to them on facebook which they have the biggest lie there "WE REPLY WITHIN hours" Super lair company and i do suggest u just avoid companies like that one.

2 days ago
by oz

1 stars

Beware, long term user now leaving.

horrible. over the top verification, holding money for extended periods after you withdraw, while they "process" the withdrawal, complete...Read more

horrible. over the top verification, holding money for extended periods after you withdraw, while they "process" the withdrawal, complete robbery on foreign exchange rates, massive withdrawal fees. used to be good until it was taken over. extremely slow, poor support, mostly non english speaking. look for an alternative, no longer a safe company (skrill, neteller, ukash etc all the same)


More reviews

2 days ago
by Rowena Fuller

1 stars

Skrill has managed to lose 1000 euro …

Skrill has managed to lose 1000 euro transfer from my bank account and it seems NO effort is being made to find it - I have absolutely no confidence left...Read more

Skrill has managed to lose 1000 euro transfer from my bank account and it seems NO effort is being made to find it - I have absolutely no confidence left in them and will close account as soon as transfer is eventually found :-(

3 days ago
by Mark Hampton

1 stars

I should have checked them out first

I should have checked them out first. There site is awful. Their systems are designed to get your SSN and Credit Card number, and then block you. Wow! ...Read more

I should have checked them out first. There site is awful. Their systems are designed to get your SSN and Credit Card number, and then block you. Wow! And then it is impossible to talk to anyone. They say call them, but never post any phone number anywhere....

4 days ago
by Jack

1 stars

HORRIBLE practices!!!

HORRIBLE practices!!! After they have accepted verification and having sent money 3 times all of a sudden they have blocked my account asking for more...Read more

HORRIBLE practices!!! After they have accepted verification and having sent money 3 times all of a sudden they have blocked my account asking for more verification that is almost impossible to get so now I cannot even withdraw money back to the credit card I was using! They will NOT even give me my money back!!!!! Avoid them as the plague they are!

6 days ago
by Latifa Salama

1 stars

I have a bad experience with Skrill

I have a bad experience with Skrill. I had an old skrill account, but I wanted to open a new account with more trusted email. So, I asked them to close...Read more

I have a bad experience with Skrill. I had an old skrill account, but I wanted to open a new account with more trusted email. So, I asked them to close the old account. Actually they sent me a response ticket informing me that they closed my account. It is OK. But the problem arose when I tried to log into my new account with the new account, a message appeared saying: Invalid Credentials every time. So, I sent them an email asking for support and help. To my very great surprise, they closed my new account. Is it a violation or fraudulent activity to close an old account and open a new one? They closed my new account without good reason.

1 week ago
by Sasha Radosavljevic

2 stars

Account practically closed

Account practically closed, asking for location verification. I am in foreign country, and should be there for whole year. So i can not withdraw my money....Read more

Account practically closed, asking for location verification. I am in foreign country, and should be there for whole year. So i can not withdraw my money. Only utility/bill i have with me is my travel insurance document, and they rejected it, although it's valid for one year in advance, and it can be read (in english language as well) from the document.

1 week ago
by Vanilson Wander

5 stars

Hello

Hello, I can send my document by email, because I already tried two of my cell phones and it is not legible, and my computer does not open the web on the...Read more

Hello, I can send my document by email, because I already tried two of my cell phones and it is not legible, and my computer does not open the web on the site of you ... I was blocked and can not access the site .. what do????

08/08/2017
by Shairoon Ali

1 stars

Payment blocking

I'm trying to make a payment, however, Skrill account keeps blocking my payment saying I've reached my limit. In the message I'm told I will get an email...Read more

I'm trying to make a payment, however, Skrill account keeps blocking my payment saying I've reached my limit. In the message I'm told I will get an email to my account and I should follow those instructions. I have not yet received the email and I've tried making the payment four times, twice from the customer's website and twice from Skrill's website. There's no email or help available. I've sent an email with the issue to the Contact link on Skrill's webpage, however, I've not received any confirmation that it's been received. My account was verified, if not, I don't understand the delay as this was done some time ago.

08/06/2017
by Nickey

3 stars

Mostly been working just fine for me …

Mostly been working just fine for me for years. But recently I made a purchase in € while in the meanwhile my account currency is also in € and in the...Read more

Mostly been working just fine for me for years. But recently I made a purchase in € while in the meanwhile my account currency is also in € and in the transaction an amount of 18€ just vanished and there were no currency exchanges etc. that could have explained this. This was not the first instance of something fishy like this happening, but now I took notice properly. That's it of using Skrill for me, just PayPal from now on.

08/02/2017
by Dane Doubell

2 stars

I have a Skype account that was once …

I have a Skype account that was once hacked (the usual way - using a single password for lots of things) but what was disappointing was that the hacker...Read more

I have a Skype account that was once hacked (the usual way - using a single password for lots of things) but what was disappointing was that the hacker topped up the Skype account with $150 using my Skill stored card details. This wouldn't have happened if Skrill had requested my CVC number. I get 60 minutes free Skype credit a month with Office365 for after 2 years I still have $138 left which I will probably never use. So I consider that pretty much stolen. The ticket I opened at the time was #01173863 (2014/04/08) but was unsuccessful at recovering my money with Skrill.

08/01/2017
by Jason Swan

1 stars

Skrill is terrible

Skrill is terrible. Not only did I have to jump through hoops and verify THE SAME BANK CARD twice separately because apparently for some reason you...Read more

Skrill is terrible. Not only did I have to jump through hoops and verify THE SAME BANK CARD twice separately because apparently for some reason you couldn't prove it was mine, after I submitted it with the correct code and amount - clearly showing it's mine. Now I cannot get my money withdrawn because I forgot my D.O.B that I signed up with years ago and I need it to withdraw I phone customer support and you can't help me in any way whenever I call it's stupid. Just stop holding my money hostage.

08/01/2017
by Joyce Skevington

1 stars

Terrible cant withdraw funds no reply …

Terrible cant withdraw funds no reply to email and no contact phone number. I have no idea how to get my money back from a refund

07/30/2017
by Sara Davis

1 stars

Worse service Man,toatally worse

Worse service Man,toatally worse ID : 95457340 . Why you deduct amount from my bank account while adding my card. O was tptally unaware about this. I...Read more

Worse service Man,toatally worse ID : 95457340 . Why you deduct amount from my bank account while adding my card. O was tptally unaware about this. I need my money back instant basis.Please take my this review on serious basis and refund my whole money

07/28/2017
by again

1 stars

Lousy ID Verification Portal

That ID verification process is pathetic! I have never seen such appalling sorry service, I only want to get verified and have my funds moved quickly. No...Read more

That ID verification process is pathetic! I have never seen such appalling sorry service, I only want to get verified and have my funds moved quickly. No means to scan the BACK of ID. Twice my verification has been rejected. Emailed support several times to assist, support is sleeping on the job, nobody will respond, don't join SKRILL, as soon I get through the verification I am moving my funds" and back to Pay Pal.

07/27/2017
by OL

1 stars

Skrill expierence

First of all, I was forced to use your service by seller from Alibaba, that was unable to return my money to PayPal. Second, I was able transfer back only...Read more

First of all, I was forced to use your service by seller from Alibaba, that was unable to return my money to PayPal. Second, I was able transfer back only $14, and then system stuck, and not allow me to do anything, and i were unable to find any way to contact anyone for help, I leave it alone till time I will be able to use it. None of reminders has been received, otherwise I will respond with question how to transfer funds if system not allow. Right now site looks different than in 2012 and I was able to find a way to send email, but my money already get stolen. Stolen because, no way to contact, no reminders, no any help. Thank you for "great" service. I will never use it again, and will not recommend it to anyone.

07/26/2017
by Alfred White

5 stars

I had no problem whatsoever

I had no problem whatsoever. Been using Skrill for about 4 years.

07/26/2017
by Pavel Osipenko

1 stars

Scamers!

Awful, steal money from my account , support says, that I responsible for his criminal negligence. Beware, guys, never use this site!

07/26/2017
by Kristina Estrin

1 stars

"support" is absolut S H I T !!!!!

"support" is absolut S H I T !!!!! Cannot get no help att ALL!!!!! =( =( =( I have a claim to make and tried to make sence of skrill all...Read more

"support" is absolut S H I T !!!!! Cannot get no help att ALL!!!!! =( =( =( I have a claim to make and tried to make sence of skrill all morning. Why is it so impossible to get any HELP????????? I WANT MY MONEY! >:(

07/24/2017
by Silvertech Fileserver

1 stars

Ponzi Scheme

Beware of this company. Skrill is not listed in any stock exchange so there is now way this company can be audited. This is a ponzi scheme type of...Read more

Beware of this company. Skrill is not listed in any stock exchange so there is now way this company can be audited. This is a ponzi scheme type of service.

07/23/2017
by ได้หมด ถ้าสดชื่น

4 stars

Security token

Please check my account.

07/22/2017
by lisad

1 stars

Terrible

Terrible. Zero stars! They took my money and then casually email me 10 months later to "activate my account." Below is the reply I tried to send...Read more

Terrible. Zero stars! They took my money and then casually email me 10 months later to "activate my account." Below is the reply I tried to send them but of course you're not allowed to communicate with them. You can't reply to their email and there's no contact number. Non existent customer service, just a bunch of thieves! "It's about 10 months since I actually needed this card and €20 was taken out of my account for it. That's just ridiculous and totally unacceptable to send it out now as if that's ok (not that I've received it even though you say I should have). My 5 month trip is long over and I no longer need a skirll card. Please refund my €20!

07/21/2017
by Y

1 stars

ZERO Star !

ZERO Star ! -The worst costumer service i had ever seen. (more than 7 weeks of e-mails and international calls) They don't care, they lie and they don't...Read more

ZERO Star ! -The worst costumer service i had ever seen. (more than 7 weeks of e-mails and international calls) They don't care, they lie and they don't do any thing to solve problems. -They freeze you account without any reason. -Decide to close it after weeks or months without any reasonable explanation.( Automatic and copy/past reply) ! Keep your money safe, there are many alternatives to Skrill. ! Do not hesitate to take your case to justice or to the financial ombudsman.

07/21/2017
by David Cummins

1 stars

0 stars

0 stars. I have a Matchbook online betting exchange account. It has £960 in it. I can't withdraw to Mastercard. I don't have a Visa card. Skrill is what...Read more

0 stars. I have a Matchbook online betting exchange account. It has £960 in it. I can't withdraw to Mastercard. I don't have a Visa card. Skrill is what they recommended. I opened a Skrill account. I verified my card. I lodged money to my Skrill account so that I can lodge money to the Matchbook account prior to being allowed withdraw to Skrill. But Skrill won't allow me to deposit with them. They don't know why exactly. It's a valid card with a positive balance. Dreadful experience. Will never use either of these companies again. The whole process serves to make it difficult for the customer to access his or her money all the while allowing the company more time with a positive bank balance on which to earn interest. Finally, during the verification process they took £1.91 from my account. It's now in my Skrill account. If I want to transfer this back to my bank account I can't. Why? Because there is a £4.83 fee for transfers. Don't bother using this account. Get a Visa card and leave out the unnecessary middle man.

07/20/2017
by Go Solution

1 stars

$4500+ i have in my account and now they put my account under restrication

My account is ID verified and i have $4500+ in my account and suddenly they put my account under restriction without any information and also i called...Read more

My account is ID verified and i have $4500+ in my account and suddenly they put my account under restriction without any information and also i called them 6-7 times by phone in last 15 days but they just saying account under review. And also i send them email through help form also but not a single reply i didn't get from them. Can someone help me please.

07/20/2017
by No thanks Skrill

1 stars

A complete rip off!

If heard mixed things about this company so wanted to trial depositing and withdrawing a small amount of money. First problem: Could not withdraw to my...Read more

If heard mixed things about this company so wanted to trial depositing and withdrawing a small amount of money. First problem: Could not withdraw to my card as they have a ridiculous policy that one has to deposit for gambling purposes in order to verify the card. I live in Thailand where gambling is illegal so this deposit was blocked by my bank. Therefore I had to complete a bank transfer. Second problem: Withdrew 24 dollars of which only 11 was received by my bank... less than 50% of the original amount.... Third problem: Bad customer service, although I did usually receive a response within 24 hours, it was always generic, unspecified, and not what I requested....

07/19/2017
by Dimas

1 stars

Worst e-commerce Company

Just for verification using a ID card where my account only uses first names and regulations that make it difficult for the consumer of this company to...Read more

Just for verification using a ID card where my account only uses first names and regulations that make it difficult for the consumer of this company to actually swallowing money from my hard work. Please return my money.

07/19/2017
by Kurt dreesen

1 stars

Worst company I've ever dealt with

Worst company I've ever dealt with. It's probably safer to send your money by regular mail in a see through envelope with the amount written on the...Read more

Worst company I've ever dealt with. It's probably safer to send your money by regular mail in a see through envelope with the amount written on the outside.

07/19/2017
by Bitcoinboy

1 stars

Absolute joke of a company

Absolute joke of a company, do not use them as they will: 1) Offer you crappy customer service 2) Steal your money the first chance they get 3) Ignore any...Read more

Absolute joke of a company, do not use them as they will: 1) Offer you crappy customer service 2) Steal your money the first chance they get 3) Ignore any questions you may ask them about it I had 11000€ on the account and they closed it because i sold some bitcoins for 2 days and that's not allowed apparantly. They asked me to withdraw the remaining funds (which was only 8500€ instead of 11000....) but even that didn't work. When i checked the next day there was only 7500€ left and i managed to withdraw the remaning funds. After reading the reviews here it seems that I'm one of the lucky ones who only had 3500€ stolen (+ a 150€ fee for the effort they put into stealing my money lol) STAY AWAY AT ALL COSTS OR REGRET IT LATER!!!!!


Skrill has very poor reviews on Trustpilot, with a global score of 2.5 / 10. More than 60% of the reviewers give Skrill’s services only one star.

A lot of complaints are from users whose accounts were suddenly closed due to opaque compliance reasons. Some others have difficulties to log into their Skrill account and don’t receive answers from Skrill customer support. The charges for inactive account also upset quite a few users.

Note: PayPal is not inviting its users to share their experience with TrustPilot which could explain part of the reason for the high proportion of bad ratings.



Skrill transfer fees and exchange rates

Upload fees

In order to transfer money with Skrill, you first need to upload money to your Skrill Wallet. You have a lot of options to do that, but the only free option is to use your bank account or a Maestro debit card. If you want to upload money to your account via other means, you will pay the following fees :

  • Rapid : 0.5%
  • Bitcoin: 1.0%
  • Sofort : 1.5%
  • Neteller: 3%
  • Diners Club, JCB, MasterCard and Visa : 1.90%
  • American Express: 2.5%
  • Paysafe : 7%
Transfer fees

Then, for each transfer your make, Skrill applies a transfer fee of 1.9% of the amount you send (with a maximum of €20, or equivalent).

Conversion fees

If you send money to another currency, Skrill will convert the money for you, taking a 3.99% margin on top of their wholesale exchange rates.

Withdraw fees

For the recipient to withdraw the money from their Skrill account, they will need to pay a fixed fee of €5.5 or equivalent.


Adding all these fees can make for a very costly transfer, especially if you are converting currencies.

Let’s say you need to transfer £500 from the United Kingdom to a friend in France, the transfer cost will range from £33.81 (if you upload the money to your Skrill account via a bank transfer) up £46.31 (if you pay with your American Express for example). That is a total cost of 6.8% - 9.3%!




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Key facts about Skrill

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Direct Debit
E-wallet
Pay-out options Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Română
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Digital Wallets
Active since 2001
Headquarter London, United Kingdom
Jurisdiction United Kingdom
Regulated by FCA/HMRC

Contact information

Contact support -
Service hour -
Twitter @skrill


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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