Skrill - Independent review

All you need to know before sending money with Skrill

When you add Skrill's upload fees, transfer fees, conversion fees and withdraw fees, using Skrill for international money transfers can be very expensive.



Skrill review by Monito

Skrill is a digital wallet allowing you to make payments and send money online. Skrill, known as MoneyBookers until 2013, is mainly used as a payment gateway by many e-commerce, gaming and gambling websites. Skrill can also be used for international money transfers to mobile wallets or bank accounts through a service called “Skrill It”.

While using Skrill It to send money to your friends and family abroad can be convenient for you (especially if you already have a Skrill account), it is usually a very expensive way to send money. Skrill charges a 1.9% transfer fee (capped at €20, or equivalent) and takes a 3.99% margin on the exchange rates. The total cost of your transfer can therefore be almost 6% of the amount you are sending, and even more if you include the upload and withdrawal fees.

You can transfer money by paying with a credit card or some of the other payment options offered by Skrill (iDeal, Sofort or balance from your Skrill wallet). Your recipient can receive the money on their Skrill account, which they can then withdraw to their bank account. You can also send money directly to your recipient’s mobile wallet in several countries (mPesa in Kenya and Albania, MTN in Ghana, Indosat Dompetku in Indonesia, eSewa in Nepal, MobiDram in Armenia, Globe GCash in the Philippines, eZ Cash in Sri Lanka, M-PAiSa in Fiji and Airtel in Burkina Faso). You can also send money to anyone with a Skrill account simply by entering their email address. If the beneficiary doesn’t have a Skrill account they will be invited to open one, and they will then be able to withdraw the funds.

In most cases, Skrill won’t be the best solution for your international money transfers and we recommend comparing your options using our real-time comparison tool to find cheaper alternatives.


Reviews powered by

1,106 customer reviews on Skrill on Trustpilot


2 days ago
by GintarasDirvonskis

1 stars

I waiting deposit 100 euro to my skrill …

I waiting deposit 100 euro to my skrill 10 day and more. Support silent.

3 days ago
by Kb Olyn

1 stars

Takes a life time to get back to …

Takes a life time to get back to complainants

1 week ago
by Derek Hyslop

1 stars

Thieves I sent 440 usd in a swift …

Thieves I sent 440 usd in a swift transfer and only got 387 usd, same problem with most customers. I only used them once after going through that @#$÷=%...Read more

Thieves I sent 440 usd in a swift transfer and only got 387 usd, same problem with most customers. I only used them once after going through that @#$÷=% verification process, and don't plan to use them again.


More reviews

1 week ago
by Jone

1 stars

Very very very pathetic services

Very very very pathetic services, poor customer service, so called security as they block account owner to show that its secure, If their system is secure...Read more

Very very very pathetic services, poor customer service, so called security as they block account owner to show that its secure, If their system is secure then they don't need to block anyone. 1st time deposited amount and they start asking for verification. I was reliable customer when I deposited amount but after that I needed verification of my all documents. I needed a payment processes urgently at that time. So I tried verifying my doc. I was never able to do any transaction after verifying my account. Most funny thing is that support replied with lame excuses. Its not a small blog or any fun channel who can do such things.... Now I am using other payment systems and Skill is like a nightmare.

12/05/2017
by Justin Addison

1 stars

Never again

Wouldn't refund me after blatant fraud. Would never deal with again.

12/05/2017
by walid bouzaiane

1 stars

Very bad service company.

Very bad service company. We are pressing charges! They take commissions two ways always 3.99% on large transactions + standard fee's. It never states...Read more

Very bad service company. We are pressing charges! They take commissions two ways always 3.99% on large transactions + standard fee's. It never states that htey take 3.99%. We had countless problems due to their lack of skill or understanding the english language. DO NOT TRUST THIS COMPANY.

11/30/2017
by Palmenmarkt

1 stars

Very bad dealer service

Very bad dealer service, not to be recommended, since 2 weeks. No response to emails from department on merchantservices

11/28/2017
by Mona Hagen

1 stars

Do not use them!

Do not use them! They are helping frauds and do not take any responsibility for their customers problems even though they say so on their page.

11/26/2017
by Brinda Kumari R

1 stars

Uploaded ddocument for location but no …

Uploaded ddocument for location but no update after 48hr poor back office

11/25/2017
by Alexandru Marius

1 stars

The 2fa is a buslhit I got locked out

The 2fa is a buslhit I got locked out

11/25/2017
by Bledar Leka

1 stars

Thieves - The worst company ever

Thieves - The worst company ever. They will eat your money in fake commissions and fees, in the end all your money becomes ZERO! No real support, no...Read more

Thieves - The worst company ever. They will eat your money in fake commissions and fees, in the end all your money becomes ZERO! No real support, no contact, nothing. Do not trust your money to them!

11/23/2017
by cyberAsh (Sayed S. Ashfaq)

1 stars

I have submitted all my documents to …

I have submitted all my documents to unlock my account which is temporarily disabled for transactions. As per your requirements and following your...Read more

I have submitted all my documents to unlock my account which is temporarily disabled for transactions. As per your requirements and following your instructions I have sent my utility bill copy and also statement of my bank account but my documents got rejected by you for unknown reasons. I don't think I should continue my account with skrill now. By providing the same documents my neteller account has been verified. But I am surprised by skrill response. Anyway my skrill remaining balance is $10. I will be grateful if you could refund my money to my neteller account. Thank you

11/23/2017
by Tim Jansen

1 stars

WARNING, Skrill is a very unsafe place to do money transactions.

Skrill is used by many scammers, phissers and money laundrers. I'd have fallen to a scam using the Skrill service, I immediately used the "If you did...Read more

Skrill is used by many scammers, phissers and money laundrers. I'd have fallen to a scam using the Skrill service, I immediately used the "If you did not authorize this payment, contact us now" option. But this turns out to be a fake sense of safety, because Skrill is not willing to help. Skrill enables many criminal activities to find place with their service, thus your money is not safe. STRONG WARNING: Don't use this service, your money is not safe and the customer service is not willing to help.

11/22/2017
by Muhammad Mubeen Anjum

1 stars

my account still not verified yet

my account still not verified yet, i uploaded my documents with original Indentity card, and with my selfie and even now my account still not go verified...Read more

my account still not verified yet, i uploaded my documents with original Indentity card, and with my selfie and even now my account still not go verified yet, too much time now

11/22/2017
by Brand New Songs

1 stars

They closed my account without any …

They closed my account without any reason. I have tried many times for verifying address and uploaded my bank statements many times but everytime got...Read more

They closed my account without any reason. I have tried many times for verifying address and uploaded my bank statements many times but everytime got rejected. I have 176 USD in my account that they stole as administrative fees. I m totally frustrated about skrill and their services. No one should open account there as they will stole your hard earned money without any reason. They are behaving like scammers now a days. Please raise your voice against skrill scam.

11/22/2017
by cyberAsh (Sayed S. Ashfaq)

3 stars

Changing your policies takes me into …

Changing your policies takes me into unwanted situation. My account with skrill is temporarily disabled. I have been using my account for a long period...Read more

Changing your policies takes me into unwanted situation. My account with skrill is temporarily disabled. I have been using my account for a long period with regular transactions. After every few months I get a new message about one more verification required for my account! And now I get stuck on the location verification process and tried out so many times to get verified for the last time. Because I have some funds in my skrill account. But can't get over it yet.

11/22/2017
by Calvin Oduho

1 stars

I am unable to get any help

I am unable to get any help, despite the fact that my account is verified, I am unable to receive additional funds or withdraw my money!

11/21/2017
by Mz Chokowry

1 stars

adding funds is instant but withdrawing …

adding funds is instant but withdrawing takes forever on top of it many hidden charges!

11/21/2017
by Giancarlo Carloson

1 stars

Just failed to enter a freaking code …

Just failed to enter a freaking code and i have to wait for 24 hours im in a hurry and not get my money back?????

11/20/2017
by Zoran Petrović

1 stars

The worst experience ever

The worst experience ever. When I registered I verified my Visa card where I would transfer payments to. Everything looked good until I got my first...Read more

The worst experience ever. When I registered I verified my Visa card where I would transfer payments to. Everything looked good until I got my first payment. Then they tried everything to stop me from getting my money. I had to send pictures of my ID card and utility bill. Then they wanted me to verify my Visa card again! And I had proof that I verified it 5 days ago. And of course I couldn't verify it because their web site wouldn't work. I tried different computers and web browsers, nothing helped. I sent them screen capture of the problem, but they just ignored it. Luckily my bank helped me to get my money using IBAN and SWIFT codes directly to my bank account. Now I am in progress of closing my account, but guess what - when you click on the "Close" button, web site reports: "Your account can not be closed at this time. For additional information and assistance please contact Skrill Help Team". When you click on the link "Skrill Help Team" it get the wonderful "404 - Page not found" message.

11/18/2017
by Sahib Gasimov

1 stars

there is no help desk?!!!

when you click on contacts there is no info!!!

11/17/2017
by muneer

1 stars

Hello

Hello Always when anyone asks me about the best way to turn money over the internet tell them the Skrill is the best But after the position you have...Read more

Hello Always when anyone asks me about the best way to turn money over the internet tell them the Skrill is the best But after the position you have worked with my sister ask why all this delay in documenting the account Maria says her activation will take 24 to 48 hours Then another employee tells her that the process takes several days ?????? Please clarify the matter because this delay is completely unacceptable Thank you very much

11/17/2017
by zetjazet

5 stars

skrill is very safe for me

skrill is very safe for me

11/17/2017
by Maruf Sandip

1 stars

totally unworthy of your support

totally unworthy of your support! Kick these thieves out of business. lol, they don't provide merchant support for USD, the most popular currency in the...Read more

totally unworthy of your support! Kick these thieves out of business. lol, they don't provide merchant support for USD, the most popular currency in the world. These guys are s***. complete s***. stay away

11/16/2017
by Aye Emmanuel

2 stars

my documents were validated but cant …

my documents were validated but cant withdraw from my account, no costumer support.

11/16/2017
by Ihsan Ellahi Chatth

1 stars

from 2 weeks my account is stuck

from 2 weeks my account is stuck. my money stuck. there is no way to contact u. this is very stupid. release my money i will never work any more.very...Read more

from 2 weeks my account is stuck. my money stuck. there is no way to contact u. this is very stupid. release my money i will never work any more.very poor services. what kind of confirmation u r doing. i did it from many ways. utility bill, my id card with my father name and utility bill owned by mu father cann;t u match it, bank statement. dam it this is my account. i actually exist. what u want to believe.................. you people wasted my time and money as well........ Ihsan Ellahi Chattah

11/15/2017
by Elaine Young

1 stars

Rude Agent

The registration process is easy but the login is complicated which require multiple of security codes. And now my account been locked up, and no live...Read more

The registration process is easy but the login is complicated which require multiple of security codes. And now my account been locked up, and no live chat. The reply on my email was rude and impolite. I was shock that the service is that poor. I hope able to refund my bit.

11/15/2017
by Jack Tim

1 stars

Fuxxcking Scammers

Fuxxcking Scammers They wont let you withdraw money topped up via bitcoin. Practically they steal everything you top up with bitcoin. STAY AWAY FROM THESE...Read more

Fuxxcking Scammers They wont let you withdraw money topped up via bitcoin. Practically they steal everything you top up with bitcoin. STAY AWAY FROM THESE FUCXERS. Also they tell you the password is wrong even if you reset it 5 minutes ago.

11/15/2017
by priyanjith

1 stars

i lost my bitcoin payment 445 pound …

i lost my bitcoin payment 445 pound fxxxg skrill dont know who they payment seysterm work .....customer service team people are bxxxh, fxxxk youuuuu ...Read more

i lost my bitcoin payment 445 pound fxxxg skrill dont know who they payment seysterm work .....customer service team people are bxxxh, fxxxk youuuuu modern thief... fxxk you self bitchers. if any one need lost your money please deposit.......

11/15/2017
by Sheoran

1 stars

Scammed by SKRILL.com Users

All those that SKRILL.com have scammed, please make sure to leave all your reviews here as well at Quora: quora [dot]...Read more

All those that SKRILL.com have scammed, please make sure to leave all your reviews here as well at Quora: quora [dot] com/Is-Skrill-safe-enough-to-use/ There are many business and tech people on Quora and most can be made aware of their scamming practices that way. They closed my very old account for no reason at all and, on being asked to restore it, they called me to “verify” personal information like DoB / Name / Address etc. which I did. Then the lady on the phone (some Mihaela/Michela) asked me that I have to change my primary email to restore my account as well as mail over my passport information to them, just to “re-verify” what I had just verified. Never send any identity documents to SCAM companies like SKRILL since they would be eventually selling all your information on the DARKNET (Dark Network) where they use your information to forge duplicate passports etc. in your name.


Skrill has very poor reviews on Trustpilot, with a global score of 2.5 / 10. More than 60% of the reviewers give Skrill’s services only one star.

A lot of complaints are from users whose accounts were suddenly closed due to opaque compliance reasons. Some others have difficulties to log into their Skrill account and don’t receive answers from Skrill customer support. The charges for inactive account also upset quite a few users.

Note: PayPal is not inviting its users to share their experience with TrustPilot which could explain part of the reason for the high proportion of bad ratings.



Skrill transfer fees and exchange rates

Upload fees

In order to transfer money with Skrill, you first need to upload money to your Skrill Wallet. You have a lot of options to do that, but the only free option is to use your bank account or a Maestro debit card. If you want to upload money to your account via other means, you will pay the following fees :

  • Rapid : 0.5%
  • Bitcoin: 1.0%
  • Sofort : 1.5%
  • Neteller: 3%
  • Diners Club, JCB, MasterCard and Visa : 1.90%
  • American Express: 2.5%
  • Paysafe : 7%
Transfer fees

Then, for each transfer your make, Skrill applies a transfer fee of 1.9% of the amount you send (with a maximum of €20, or equivalent).

Conversion fees

If you send money to another currency, Skrill will convert the money for you, taking a 3.99% margin on top of their wholesale exchange rates.

Withdraw fees

For the recipient to withdraw the money from their Skrill account, they will need to pay a fixed fee of €5.5 or equivalent.


Adding all these fees can make for a very costly transfer, especially if you are converting currencies.

Let’s say you need to transfer £500 from the United Kingdom to a friend in France, the transfer cost will range from £33.81 (if you upload the money to your Skrill account via a bank transfer) up £46.31 (if you pay with your American Express for example). That is a total cost of 6.8% - 9.3%!





Ask questions or share your comments on Skrill




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Key facts about Skrill

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Direct Debit
E-wallet
Pay-out options Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Română
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Digital Wallets
Active since 2001
Headquarter London, United Kingdom
Jurisdiction United Kingdom
Regulated by FCA/HMRC

Contact information

Contact support -
Service hour -
Twitter @skrill


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