Remitly - Independent review

All you need to know before sending money with Remitly

Low fees due to an optimized money transfer service and mobile apps. Simple, fast, and easy-to-use with a 100% satisfaction guarantee. You can only send money from the US, Canada, and the UK and can only receive money in select countries in Central America, South America, and Asia.

Remitly review by Monito

Remitly is an online international money transfer service allowing people in the U.S., Canada, and the U.K. to send money to various countries around the world. As a digital alternative to traditional money transfer services, Remitly makes money transfers fast, secure, and cheap. Remitly is mobile optimized and you can send money abroad using their online money transfer service or the Remitly app on your smartphone or tablet. Remitly provides its services in both English and Spanish.

The Remitly app and online transfer service lets you send money to the following countries in Central and South America: Colombia, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Peru, and the following countries in Asia : China, India, the Philippines.

Funding your money transfer is easy, Remitly lets you pay via bank transfer, debit, or credit card. Your recipient can have the transferred money deposited into their bank account in their local currency, or pick it up from one of the tens of thousands of pickup locations that Remitly provides.

Due to their focus on digital technology and mobile apps, Remitly fees are relatively cheap and they provide good exchange rates for money transfers and currency exchange. We’ve covered this in detail in the “Fees and Exchange Rates” section below. Remitly offers two main types of money transfer service:

  • Economy - You fund these money transfers with a deposit from your bank account. The fees are typically low or free, and the transfers normally take three to five days.
  • Express - You fund these transfers with your debit or credit card. The fees are higher and you will sometimes need to pay a card processing fee. The money is normally available to the recipient within minutes of you making payment.

Like many other money transfer services, Remitly does have daily and monthly limits on how much you can transfer, depending on your “tier.” You can get access to higher tiers by providing Remitly with additional information and identification.


PROS
  • Extremely easy to use with a simple, user-focused online interface and excellent mobile applications.
  • Recipients can collect their money from any participating bank. This includes almost all of the big banking networks in the countries where Remitly is available.
  • Several payout methods including cash pickup at over 10,000 locations, bank transfer, and mobile money / GCash.
  • Lock in your exchange rates when you place your transfer to avoid currency fluctuations.
  • SMS / text message alerts for you and the recipient so you can track the transfer and know when it’s been paid and collected.
  • A 100% satisfaction guarantee means you get your fees back if you aren’t completely happy.
  • Available in both English and Spanish.
CONS
  • Not always the cheapest provider, other providers do offer better exchange rates.
  • You can only send money from the U.S., Canada, or the U.K.
  • Only available in a limited number of countries.
  • A smaller number of cash pickup locations than their major competitors.
  • Daily and monthly limits on how much you can send (although these can be lifted.)

 

Reviews powered by

6,285 customer reviews on Remitly on Trustpilot


1 day ago
by jayrut patel

5 stars

Lightning fast transfers from Australia …

Lightning fast transfers from Australia in the middle of the night. i am impressed.....reasonable rates as well..transparent and quick what more can you...Read more

Lightning fast transfers from Australia in the middle of the night. i am impressed.....reasonable rates as well..transparent and quick what more can you ask for...to all the reviewer who said not recommended for bigger transaction, they have got different tiers to suit your needs..if u have nothing to hide ..why worry?....will definitely recommend

1 day ago
by Rohan Karande

2 stars

Good basic service, serious concerns with personal data collection

Remitly works very well as long as you're in their lowest transfer band -tier 1. Once over that limit, they start asking for some very personal financial...Read more

Remitly works very well as long as you're in their lowest transfer band -tier 1. Once over that limit, they start asking for some very personal financial information such as savings account statement. For example, you cannot send more than $3000 per day without providing this information. The pretense is to verify the source of funds in order to prevent money laundering, but what surprises me is that none of the other service providers ask for this information. If it's a federal regulation, I'd assume it should apply to all the institutions. When grilled upon the details of the "regulatory obligations", they are unable to provide specific reference to any Australian governing body or regulation which mandates collecting such information. I am wondering if people actually provide them such personal data. At this stage, I do not have time and priority to get into this but I'm hoping there's someone from legal or regulatory side reading this and considering an appropriate course of action to address this practice.

1 day ago
by Ferdinand Magnaye

5 stars

Thank you REMITLY!

Money was remitted instantly @ £1 to P70 with FREE Service Charge on my 1st Remittance. Thank you so much REMITLY! :-)


More reviews

2 days ago
by Russell Monteiro

5 stars

Great Service

Fast. Easy. Convenient.

2 days ago
by Arturo

5 stars

Great rates and transfer fees

Great rates and transfer fees, but transfers take many days to be processed. Frequent customers should get better rates.

3 days ago
by Nageshwar Rao

4 stars

I feel the economic option takes a …

I feel the economic option takes a little longer than expected time. But it is the way that I use most. Still I use Remitly the most when compared to...Read more

I feel the economic option takes a little longer than expected time. But it is the way that I use most. Still I use Remitly the most when compared to other options...

3 days ago
by Suseela

4 stars

very good service

very good service. could be better rates. could be shorter time frame of delivery of the money. Thank you for your service

3 days ago
by Ma Cecilia Makalintal-Abengoza

1 stars

A very bad company to deal with. Makes things complicated.

I’ve been using azimo and kabayan remit to transfer money to the Philippines. I then saw remitly’s rate and made me try using it. Now, the problem me...Read more

I’ve been using azimo and kabayan remit to transfer money to the Philippines. I then saw remitly’s rate and made me try using it. Now, the problem me and my husband encountered with them is that, they’ll get the money on your account and then they’ll send you an email afterwards saying that they’ve cancelled the transaction. Upon clarifying why the transaction has been cancelled, the operator said because I have created 2 accounts on their system. Alright, I understand for the consumers protection, the company needs to validate if the user is legit. But why immediately cancel the transaction which I already paid for? Remitly should have either contacted me first and clarified why I have 2 accounts OR should decline the payment if there is a discrepancy noted in the account instead of getting the money and cancelling it later on. Now, I have to wait for 3-5 days for my money to get refunded. Remitly is a waste of time and money. I should have already sent my money in the Philippines by now since they badly need it. Now, I have to wait for the refund to take place. I’ll better stick with AZIMO or KABAYAN REMIT. Never had an issue with them in sending money whilst at the same time getting a consumers protection against fraud as well. For all the people reading this —— YOU’RE WARNED.

3 days ago
by Mohan Kumar Bangalore Krishnappa

5 stars

Quick transfer

Quick transfer, Good tracking your money receives mail in each steps

4 days ago
by Cheryl Nopuente-Yates

5 stars

Convenient & fast...ill definitely …

Convenient & fast...ill definitely recommend to everyone...

4 days ago
by jose flores

5 stars

Fast and great service

Fast and great service

4 days ago
by Adrian Lee

5 stars

I like your service Good service

I like your service Good service

4 days ago
by richard Lesko

3 stars

Too much verifications

Too much verifications

4 days ago
by Hazel

5 stars

Great service

Great service

5 days ago
by Ramon

5 stars

They are very profesional I used them …

They are very profesional I used them all the time , I recommend them.

5 days ago
by Deepthi Sandeep

5 stars

Excellent customer service and no delay …

Excellent customer service and no delay in the date promised for cash delivery. App is simple to understand and use. Thumbs up! ☺

5 days ago
by Paolina Veselinova Naik Dessai

1 stars

There is no provision to send money if …

There is no provision to send money if you are non Indian and non USA citizen who legally leaves in India and legally works in USA. very poor. looks like...Read more

There is no provision to send money if you are non Indian and non USA citizen who legally leaves in India and legally works in USA. very poor. looks like it was designed only nor Indians

5 days ago
by Eva Panagsagan

5 stars

For me it’s very good I dont have any …

For me it’s very good I dont have any problem it’s very easy and remitly always updated how the status of my money is . Thanks to remitly remetance...Read more

For me it’s very good I dont have any problem it’s very easy and remitly always updated how the status of my money is . Thanks to remitly remetance and to the staff hope you continue your honesty to your customers .

5 days ago
by vincent mathew

5 stars

Very fast and trusted service

Very fast .My money credited in bank with in few hours when I send money from Australia to India.

5 days ago
by Geline Sapling

5 stars

extremely satisfied with tje service.

I am extremely satisfied with my first remittance thru Remitly. Money was deposited to recipient's bank account in just a few hours. The exchange rate...Read more

I am extremely satisfied with my first remittance thru Remitly. Money was deposited to recipient's bank account in just a few hours. The exchange rate was higher. Their customer representative I ahd a chat with online was very accommodating with my questions. The owner of Remitly also sent me an email welcoming me to the Remitly family. What more can I ask for? I will be using Remitly's services for all my remittances.

5 days ago
by lolita chan

5 stars

fast and reliable

fast and reliable

5 days ago
by r108j

5 stars

Everything works well as represented

Everything works well as represented. Thank you!

5 days ago
by MacVen Solana

5 stars

Awesome service!!!

Awesome service!!!

5 days ago
by Lovella

5 stars

I recommend remitly

I recommend remitly, it is fast, easy, the best costumer Service for anyone. Thank you Remitly.

6 days ago
by marcos samson

5 stars

fast and easy.

fast and easy.

6 days ago
by Shifali Uppal

3 stars

It is good but takes time

It is good but takes time. Otherwise it is trustworthy

6 days ago
by Varun Khanna

2 stars

Staff with no listening skills

Staff with no listening skills, they will call you because they have been asked to, not for listening to you :(

6 days ago
by Mohammad Ismail Ishtiyaq Ahmed

5 stars

Easy and convenient

Within few clicks the money reaches to your loved ones back home in India. Highly recommended. Easy to access and very convenient. Thank you for your...Read more

Within few clicks the money reaches to your loved ones back home in India. Highly recommended. Easy to access and very convenient. Thank you for your service Remitly.

6 days ago
by Garald Garison

1 stars

i was not able to send money after so …

i was not able to send money after so much harassment and my account was blocked

6 days ago
by Sarah

5 stars

The money that I sent home arrived in a …

The money that I sent home arrived in a timely manner. There was no hassle in getting the money by the recepient. The amount received was exact as...Read more

The money that I sent home arrived in a timely manner. There was no hassle in getting the money by the recepient. The amount received was exact as expected. Good job!


Remitly reviews are “Great” according to reviewers on Trustpilot. Remitly was reviewed at a rating of 8.8 out of ten, with 90% of the 2,100 reviewers rating it at four or five stars. Fewer than 8% of reviewers rated Remitly’s service at one or two stars.

Positive reviews of Remitly included comments like, “After some time getting everything set up , it was fast and easy. Love how I was kept informed of the progress from sending to getting picked up. So easy to use.” and “I would use their service again . it was so easy and fast, the recipient received the money in their account within 5 minutes and there was no charge for sending from a debit card.”

Although they were significantly in the minority, Remitly did have some negative reviews including, “What a foolish policy asking a customer that bring an ID with date of birth of your recipient, only then will they allow you to send money.” and “Don't send money here if your recipient bank is PSbank and especially during Thursday Canada time because they will wait and hold your remittance for next week’s banking hours.”

Key positive points
  • The money transfer services were rated as fast and cheap
  • Customers were very happy with how easy the service was to use.
  • Remitly was praised for being reliable and trustworthy
  • Customers were pleased with the customer service
Key negative points
  • A few customers had a bad experience with Remitly, especially when cancelling their transaction and waiting for a refund.
  • On some occasions, the money took a bit longer to arrive than expected, normally because of banking hours in the receiving country.
  • Some customers complained that their were a lot of requirements (bank information and personal identification) before making a transfer (note: these are legal obligations and therefore not Remitly’s fault).

Notably, Remitly responded to almost every negative review on Trustpilot with an offer to look into and resolve the issues for the reviewer. In many cases they also offered to refund their money transfer fees.

Can I trust Remitly?

Yes, Remitly is a trustworthy and secure money transfer provider.

Remitly is a registered Money Services Business with the U.S. Department of the Treasury and is licensed as a money transmitter in the U.S. Remitly is authorized to operate in all Canadian provinces except Quebec and is also authorized in the U.K.

Remitly provides the following security measures and fraud prevention safeguards:

  • All Remitly accounts are verified using a variety of techniques to keep them safe and secure, and to prevent fraud.
  • Users need to submit certain identification documents to send money through Remitly.
  • Remitly uses manual and automated detection techniques and risk management procedures to detect and eliminate suspicious account activity.
  • All transactions are protected with strong technological security including 256-bit SSL encryption with a 2048-bit signature.

Remitly offers a 100% satisfaction guarantee or you will get your money back. If you cancel your transaction at any time prior to its completion you will have all your money refunded in full. If the transaction has already been completed but you are not satisfied, Remitly will refund you their fees in full.

Remitly has financial strength and the backing of investors including TommorrowVentures, Jeff Bezos (Founder and CEO of Amazon), Trilogy Equity Partnership, QED and DJF. The company has now raised over $100m in venture capital from various noteworthy investors including the International Finance Corporation (IFC), part of the World Bank Group. Investors and venture capitalists see Remitly as a well-run, secure, and efficient business for international money transfers and transactions.

Remitly is growing rapidly too, increasing the total value of transactions and the number of customers served by between 200% and 400% year on year. It has hundreds of thousands of customers who are now collectively transferring more than $1 billion a year though its services, across over 2 million transactions.



How Remitly works

  1. Visit the Remitly website.
  2. Create an account with your email address, password, and let them know where you want to send money.
  3. Choose where you want to send money to, how much you’d like to transfer and your preferred delivery (Economy or Express).
  4. Enter the recipient’s information and payment details (bank, cash pick-up, or mobile phone number).
  5. Fund your transfer via bank transfer, debit, or credit card depending on what you prefer
  6. Remitly converts the money and makes it available to the recipient.
  7. Remitly will keep you informed throughout the lifecycle of your transfer.


 

Remitly Exchange Rates and Fees

Remitly Money Transfer Fees

Remitly money transfer fees are based on several different factors:

  • How much money you are transferring.
  • Where you are transferring money to.
  • How you are funding your money transfer.
  • How the recipient is receiving the transfer.
  • The transfer service you choose:
    • Economy (around 3 - 5 business days through a bank deposit)
    • Express (immediate through a debit or credit card)

For example, here are the fees charged for sending money from the U.S. to the Philippines.

Remitly’s Economy Service — Dollar to Peso — No Fee.
  • Arrives in three business days
  • Paid for with a bank account deposit from you
  • There is no Remitly fee for this service.

Remitly’s Express Service Paid for with a Debit Card — Dollar to Peso — $3.99.
  • Arrives almost immediately.
  • Paid for with your debit card.
  • There is a Remitly fee of $3.99 for this service.

Remitly’s Express Service Paid for with a Credit Card — Dollar to Peso — $3.99 plus 3% of Transaction Value.
  • Arrives almost immediately.
  • Paid for with your credit card.
  • There is a base Remitly fee of $3.99 for this service.
  • There is an additional fee of 3% of the whole transaction amount for processing the credit card payment.

Note that fees do vary significantly depending on where you are sending from, where you are sending to, the amount you are sending, the service you choose, and several other factors. Use our cost calculator at the top of this page to understand the fees and exchange rate for your unique circumstances.

Remitly Exchange Rates

Remitly’s exchange rates are competitive and are typically between 0.5% and 1.5% below mid-market rates. Create an account with Remitly and log in to see the exchange rates you will be charged, depending on where you are sending to. Exchange rates can vary based on several factors:

  • How much money you are transferring.
  • Where you are transferring money to.
  • How you are funding your money transfer.
  • How the recipient is receiving the transfer.
  • The transfer service you choose.

Remitly Money Transfer Partners

When you send money via Remitly, your recipient has a number of choices on how they will receive the funds. They can access money in several different ways:

  • Through a network of local Remitly agents where they can collect money in cash.
  • Via direct deposit into their local bank account in their native currency.
  • Using Mobile Money / GCash in certain locations — recipients can cash out their funds at certain locations using GCash. You can find more information on GCash here.

We’ve listed just some of the cash pickup locations and banking networks below. For a complete list of all the ways your recipient can pick up their money transfer, log into the Remitly website, go to the FAQ section and review “Delivery Options.”



Send Money to Mexico via Remitly (Mexican Pesos)

  • Remitly’s cash pick-ups network elektra, BBVA Bancomer, Bancoppel, Soriana, Scotiabank, Telecomm, Bansefi, Famsa, Chedraui, Waldo’s, Intermex, Banorte.
  • Remitly’s banking network includes BBVA Bancomer, Bancoppel, Scotiabank, Bansefi, Banco Azteca, Banorte, Isseg (farmacias), Caja Popular Mexicana.

Send Money to the Philippines via Remitly, including BLD (Philippine Pesos)

  • Cash pick-ups network — Cebuana Lhuillier, M Lhuillier, and any BPI Branch
  • Banking network — The Bank of the Philippine Islands, Banco de Oro, Philippine National Bank, Metrobank, Globe Gcash Wallet, and all Bancnet member banks.
  • GCash network — covers all Globe Telecom outlets, Tambunting Pawnshops, Villarica Pawnshops and the Green Bank of Caraga.
  • BDO cash network — covers all BDO bank branches, all SM Malls and department stores, SM Global Pinoy centers, Palawan Pawnshop and over 30 rural banks.

Send Money to India via Remitly (Indian Rupees)

  • Deposit instantly to Andhra Bank, Bank of Baroda, Canara Bank, Catholic Syrian Bank, Central Bank of India, City Union Bank, Corporation Bank, Federal Bank, HDFC Bank, Indian Bank, Indian
  • Overseas Bank, Kotak Mahindra Bank, Punjab National Bank, South Indian Bank, Union Bank of India, Vijaya Bank, and YES Bank.
  • Deposit within 4 banking hours to all others including ICICI Bank, State Bank of India, and Citibank.

Send Money to Central and South America via Remitly

  • Remitly’s cash pick-ups network includes Banrural, Banco industrial, elektra, Banco Agricola, MiCoope, Credomatic, Davivienda, Banco Atlantida, Ficohsa, Banpro (Grupo Promerica), Banco Lafise, BBVA, Bancolombia, Interbank, Servipagos, Banco Internacional, Banco del Austro, Sistema Fedecredito.
  • Remitly’s banking network includes Banrural, Banco industrial, Banco Agricola, Credomatic, Ficohsa, Davivienda, Banco Atlantida, Bancolombia, BBVA, Banco Internacional, Banpro (Grupo Promerica), Banco Lafise, Banco del Austro, Interbank, Banco Guayaquil.

Mobile Apps

Remitly provides mobile apps for smartphones and tablets on the Apple / iOS and Android platforms. Their mobile apps are very highly rated, scoring four and a half stars on iTunes and 4.2 stars on Google Play.

The Story Behind Remitly

Matt Oppenheimer, one of the founders of Remitly, formed a business called BeamIt Mobile in 2010. He experienced issues sending money back to the U.S. from Africa and decided to try and solve the issue. When he returned to the U.S. he started work on an easy-to-use money transfer system.

His business was accepted into the Techstars Incubator program in Seattle, and the business relocated there from Idaho. At Techstars, Matt met Josh Hug, who became a co-founder and the Chief Product Officer. The company also changed its name from Beamit Mobile to Remitly.

Other notable events in the company’s history include:

  • 2013 — doubled its transaction volumes over the year.
  • 2014 — growing its customer base by 400% and transferring over $100 million.
  • 2014 — processing its one-millionth transaction.
  • 2015 — allows users to make direct deposits to its network of banks in the U.S. India, and the Philippines.
  • 2015 — expanding money transfer service to India and Mexico.
  • 2015 — incorporating Talio’s picture messaging solution into Remitly’s app.
  • 2015 — sending over $500 million worth of annualized transfers

Today, Remitly continues to grow rapidly, expanding its network of banks and local agents in receiving countries and making it easier for people in the U.S., U.K, and Canada to send money to their friends and families back home.


Remitly Support

24/7 365 days a year

Email: service@remitly.com

Toll-free: (888) 736-4859


Ask questions or share your comments on Remitly




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Key facts about Remitly

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Cash
Bank account
Minimum amount No
Maximum amount Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address
iOS app Yes
Android App Yes

Company information

Type of service provider Online money transfer operators
Active since 2011
Headquarter Seattle
Offices in United States
Jurisdiction Canada/United States

Contact information

Contact support support@remitly.com
Service hour 24/7
Phone (888) 736-4859
Twitter @https://twitter.com/remitly
Facebook https://www.facebook.com/Remitly