Azimo - Independent review

All you need to know before sending money with Azimo

Excellent customer reviews More than 190 available countries Many pay-out options (bank, cash, mobile, etc.)

7.60/10 Good
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Azimo review by Monito

Azimo offers a digital alternative to traditional cash-based money transfer operators to send money abroad. Azimo’s sleek website, Android and iOS mobile apps allow you to send money conveniently from anywhere and at any time. You can pay for your transfer by making a local bank transfer, with your debit or credit card, or with an online direct payment method such as SOFORT Überweisung.

What makes Azimo stand out are the number of countries you can send to and the breadth of ways your money can be delivered. With Azimo, you can send money to over 190 countries around the world in 80 different currencies. The money can be received in a variety of ways, such as the traditional cash pickup in over 270,000 locations or credit to a bank account of over 20,000 banks, to sending to a mobile wallet or having cash delivered at your recipient’s home.

Azimo is a great choice for migrants sending money back to their home country. Azimo’s service is translated in 10 different languages, so there’s a good chance that you can use them in your mother tongue. Their fees and exchange rates make them considerably cheaper than banks or money transfer operators in most cases. They have served hundreds of thousands of customers, who have left them excellent reviews on Trustpilot.


PROS
  • Send money to 190+ countries
  • Several pay-out methods
  • Available in 10 different languages
  • Excellent reviews on Trustpilot
CONS
  • Not always the cheapest provider
  • Currently only available in Europe



Reviews powered by

9,048 customer reviews on Azimo on Trustpilot


17 hours ago
by Ish

5 stars

Thanks a lot

Thanks a lot, great user's friendly app.

17 hours ago
by prescilla

5 stars

Trustworthy

Always reliable.

17 hours ago
by GC-UK

5 stars

MY TRUSTED SERVICE PROVIDER

GREAT SERVICE, EASY TO USE SITE, IS ALWAYS AIMING TO IMPROVE FROM ITS INCEPTION, TIMEWISE NOW, AVAILABLE FOR COLLECTION WITHIN HOUR OR SO. MY TRUSTED...Read more

GREAT SERVICE, EASY TO USE SITE, IS ALWAYS AIMING TO IMPROVE FROM ITS INCEPTION, TIMEWISE NOW, AVAILABLE FOR COLLECTION WITHIN HOUR OR SO. MY TRUSTED SERVICE PROVIDER


More reviews

17 hours ago
by Mariusz

5 stars

Nice service quick

Nice service quick

17 hours ago
by Eugene Jay

4 stars

Azimo rating

I do like Azimo because it's easier to use and very fast receiving the money back home. Transaction wise is always being informed via email and able to...Read more

I do like Azimo because it's easier to use and very fast receiving the money back home. Transaction wise is always being informed via email and able to know what is happening to your money. I'm giving 4 stars, thank you so much.

17 hours ago
by Piquet

5 stars

Fast, reliable, dependable

Paypal took 5/7 days before recipient received money by bank transfer, Azimo takes 2 days.

17 hours ago
by Osas Ajayi

5 stars

Excellent

Excellent on there services

17 hours ago
by Michael Adegbamiye

4 stars

Quick and reliable.

Quick and reliable.

17 hours ago
by Oby Anyaehie

5 stars

EXCELLENT SERVICE.

EXCELLENT SERVICE.

17 hours ago
by Eliza

5 stars

Very nice azimo!

Very Faster Transfering! I like it...

1 day ago
by Madeleine Tyas

1 stars

When something goes wrong

When something goes wrong they are pretty poor with communication and a real lack of helping to solve the issues. I had to ask all questions, no scenarios...Read more

When something goes wrong they are pretty poor with communication and a real lack of helping to solve the issues. I had to ask all questions, no scenarios or options were offered to me. 17 emails exchanged, (they refuse to use a phone) i still don't know where my £2000 is.... I felt I had to be super polite in emails just to ensure the woman got back to me. I would go elsewhere.

2 days ago
by Marwen Trabelsi

1 stars

they claim to save up to 90%

they claim to save up to 90%, but the reality that Worlremit.com is cheaper! Worldremit exchange rate : 1 EURO = 2.84 DT Azimo exchange rate : 1 EUR =...Read more

they claim to save up to 90%, but the reality that Worlremit.com is cheaper! Worldremit exchange rate : 1 EURO = 2.84 DT Azimo exchange rate : 1 EUR = 2.35323 TND ( whaaaat ? ) Stop being smart your sponsor on FB doesn't match your high price and yeah you're liars! you have the most expensive exchange rate I ever seen in my entire life!

08/08/2017
by Vivian

2 stars

am really astonish and wondering why …

am really astonish and wondering why you deliver poor and bad services here in Ghana ,there is always problem with every transaction my boy friend send...Read more

am really astonish and wondering why you deliver poor and bad services here in Ghana ,there is always problem with every transaction my boy friend send from Italy to me here in Ghana .Just last week my boyfriend made 2 transfers and whenever i go to the bank ,they keep telling me the code does not exist and i wonder the kind of work and services you do .I feel disappointed and never will i allow my boyfriend to use your service again .Now he has ask for refund and i don't know when he will get his money back . I will advise who ever wish to use Azimo transfer to think twice. gosh !

08/08/2017
by vic

1 stars

I have used Azimo since company was …

I have used Azimo since company was founded; it used to be excellent, very user friendly. In recent times it has become nigh impossible to contact Azimo...Read more

I have used Azimo since company was founded; it used to be excellent, very user friendly. In recent times it has become nigh impossible to contact Azimo to speak or chat without enduring long periods of waiting for responses. If you have a problem with a transfer, forget trrying to resolve it any time soon. Allow yourself at least a day to hear from Azimo. In my case I wish to stop a transfer, but since Azimo will not be contacting me in a 24 hours, I have no means to cancel payment on Azimo website; Azimo are holding my cash against my will. There is no free call, no landline, only premium mobile number to contact customer services (all my stored Azimo contact numbers of recent years no longer work). Azimo do not send email to confirm receipt of monies anymore, I have been waiting three days for news of my transfer. Finally, stress of facing all the obstacles contacting Azimo customer services now invites is reason enough to cease using Azimo as money transfer service. I'm looking for an alternative.

08/07/2017
by Nam

1 stars

Completely useless

Completely useless! Tried to pay for my transfer with 3 (three!!!) different debit cards but all transactions were rejected. They still gladly charged...Read more

Completely useless! Tried to pay for my transfer with 3 (three!!!) different debit cards but all transactions were rejected. They still gladly charged my cards, I guess they are happy to take my money and not provide the service.

08/03/2017
by Marta Susana

4 stars

It is a very fast and very reliable service

It is a fast and very reliable service. The attention at Argenper, Ugarte 2387 is kind and efficient! I would have put five stars if I had not had...Read more

It is a fast and very reliable service. The attention at Argenper, Ugarte 2387 is kind and efficient! I would have put five stars if I had not had problems to use a free transfer! I did not get another offer of this kind, despite the fact that I could not use the one offered to me! I would recommend Azimo to my friends!

07/30/2017
by leslie james

5 stars

no problems quick and easy

no problems quick and easy

07/28/2017
by Heinz Marx

5 stars

this is so fast super good and so easy …

this is so fast super good and so easy and so cheap #thanks azimo

07/27/2017
by Maria Paz

4 stars

Easy transfer with low fees!Thank you …

Easy transfer with low fees!Thank you Azimo!

07/26/2017
by Oleg Kapustin

3 stars

The verification takes so long

The verification takes so long, otherwise not bad service.

07/25/2017
by OLABISI

5 stars

Excellent service

So excellent, you are doing a good job. Your service is great, keep it up.

07/25/2017
by Sergia Rendon Nielsen

5 stars

My dear Azimo.com.

My dear Azimo.com. very fast, no more problem anymore. thank you very much

07/25/2017
by Alain

5 stars

satisfaction a 100%

satisfaction a 100%

07/25/2017
by Razia Sultan

4 stars

Azimo is a convenient way to transfer …

Azimo is a convenient way to transfer money worldwide. Overall, I a had a good experience with the service. Sometimes the transfer takes more longer than...Read more

Azimo is a convenient way to transfer money worldwide. Overall, I a had a good experience with the service. Sometimes the transfer takes more longer than expected.

07/25/2017
by Osarobo ogiemudia

4 stars

Good service but can be better try to …

Good service but can be better try to pay out in weekends this is an online service and should not be distrupted by weekends. You need to pay out in...Read more

Good service but can be better try to pay out in weekends this is an online service and should not be distrupted by weekends. You need to pay out in weekend

07/24/2017
by Liezel

5 stars

Fast and reliable.

Fast and reliable.

07/24/2017
by Francois

4 stars

Smashing start, some way to go.

In terms of flexibility and innovation absolutely top knotch, The different ways to send and the ability to top up are excellent. The fees are rock bottom...Read more

In terms of flexibility and innovation absolutely top knotch, The different ways to send and the ability to top up are excellent. The fees are rock bottom and the exchange rates are good. The down sides are the 9-5 Mon-Fri limits (instant and 24/7 please) which almost defeats the purpose of an online transfer, and the time it takes to sort thing out if they go wrong, that said service is professional. The site could do with smoothing out and the app could be less intrusive (why do you want to edit my contacts no thanks)

07/24/2017
by Violinda

5 stars

Azimo

Yes i always recommended it to my friends to get my rewards!

07/24/2017
by Kajal

5 stars

Excellent service

Excellent service

07/24/2017
by Vesela

5 stars

Good service

Fast service, low fee and acceptable exchange rate.


Azimo has excellent customer reviews on Trustpilot, with a 96% satisfaction rate among the 4800+ customers who have given their feedback. Here’s a summary of what Azimo customers have to say:

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Azimo is an easy, uncomplicated and pleasant experience
  • Exchange rates are good and fees are low
  • Azimo is reliable and trustworthy
Negative
  • A few customers experienced delays in their transfers
  • Azimo’s customer service was sometimes a bit slow
  • On very rare occasions, customers had issues with Azimo’s pay-out partner in the receiving country (e.g. wrong address or poor service)


Can I trust Azimo ?

Azimo is a licensed Authorised Electronic Money Institution, which means they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from Azimo’s own business accounts. This means that your money is safe should the company have any financial difficulties.

Furthermore, Azimo offers a 100% Money Back Guarantee, and will reimburse you the full amount of your payment should your payment be cancelled or refused for any reason.

Azimo employs 90 people across its UK and Poland offices. Employees give the company a 4.5 star rating on the employer review site Glassdoor, and describe Azimo as “FinTech with a heart”, a “great fintech company” where you “truly have the opportunity to make a difference”.

Azimo has raised over $45M dollars from various investors around the world. This has helped the company establish what it claims is one of the world’s largest digital money transfer networks, allowing Azimo to send money to up to five billion people worldwide.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900220

 







How Azimo works


1. Sign up for a free Azimo account in just a couple of minutes

2. Set up a transfer by choosing your recipient and how you want the money to be received

3.Enter the amount of money you want to send and how you want to pay

4. Make a local bank transfer to Azimo’s account or pay instantly using your debit card, credit card, or direct payment method.

5. Azimo will deliver your money to your recipient immediately or up to several business days depending on the pay-out method


 


 

Azimo exchange rates and fees

Transfer fees: Azimo charges flat or variable fees depending on which countries and currencies you’re sending between, as well as the pay-in and pay-out methods you choose.

Exchange rates: The exchange rate offered by Azimo will depend on the pay-out method you choose. The exchange rate is locked in advance, so that you know exactly how much money will arrive.

Other fees: Since Azimo uses local accounts to collect and disburse funds, there should be no fees charged by the sending or receiving banks, and no intermediary bank fees. However, there is a 2.99% fee for paying by credit card.


 


The story behind Azimo

Azimo was founded in 2012 by Michael Kent and two Polish migrants in the UK, Marta Krupinska and Marek Wawro. Michael Kent, Azimo’s CEO and an industry veteran, previously co-founded one of Europe’s largest offline money transfer companies, Small World Financial Services.

The founders saw an opportunity to provide migrants with a much cheaper way to send money home through a digital-only service, which is why they launched Azimo.

With headquarters in London and an office in Krakow, the company now employs 90 people and has raised over $45M dollars.


 


 

Which documents will Azimo require to verify my identity?

To comply with anti-money laundering regulations, Azimo must verify your identity. Depending on how much and from where you are sending money, you may be required to provide a copy of your Identification Documents, a proof of the validity of your adress and a proof of the source of the funds.

 

Identification Documents

It can be a Passport, National ID card with photo, a driving licence (UK, EU or International).

Proof of address

In order to verify your address, Azimo will need a copy of a document from a reliable institution showing your name and your adress. This document can be a utility bill (except mobile phone bills), a bank or credit card statement or letter, a Land Lord letter or bill, an employment letter, a local council rent card, an NHS letter / GP card, a solicitor's letter confirming a recent house purchase or an official letter from any UK Government Body.

Proof of funds

It can be a pay-slip, a bank Statement/ screenshot from electronic banking, a Credit Card statement (Documents should contain identification such as name and account number), a Tax Rebate Receipt, a House Sales Receipt, Car Sale Receipt, Etc Inland Revenue Payment Slip General or a Bank Loan Documents (Including Mortgages).


 

Step by step guide on how to send money with Azimo



Blog posts

Why you should start using an app to send money abroad – Azimo Approach

The arrival of digital money transfer companies such as Azimo has totally revolutionised the remittance industry in recent years, and smartphone apps are making things even more convenient for consumers.


How to transfer money online - frequently asked questions

Choosing the right transfer service to send money abroad can be complicated, with fees, exchange rates, convenience, security and speed all part of the equation. Azimo provides some answers to frequently asked questions.


Interview with Azimo's co-founder Marta Krupinska

In this article, Marta tells us more about Azimo's history (a company founded by migrants for migrant), strategy and services. 



 

Azimo's Offices

 


United Kingdom

173 Upper St
London N1 1RG
United Kingdom


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Key facts about Azimo

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Cash
Bank account
Airtime top-up
Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Português
Română
Italiano
Personnal transfers No
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Facebook azimomoney


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The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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