Azimo - Independent review

All you need to know before sending money with Azimo

Excellent customer reviews More than 190 available countries Many pay-out options (bank, cash, mobile, etc.)

7.60/10 Good
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Azimo review by Monito

Azimo offers a digital alternative to traditional cash-based money transfer operators to send money abroad. Azimo’s sleek website, Android and iOS mobile apps allow you to send money conveniently from anywhere and at any time. You can pay for your transfer by making a local bank transfer, with your debit or credit card, or with an online direct payment method such as SOFORT Überweisung.

What makes Azimo stand out are the number of countries you can send to and the breadth of ways your money can be delivered. With Azimo, you can send money to over 190 countries around the world in 80 different currencies. The money can be received in a variety of ways, such as the traditional cash pickup in over 270,000 locations or credit to a bank account of over 20,000 banks, to sending to a mobile wallet or having cash delivered at your recipient’s home.

Azimo is a great choice for migrants sending money back to their home country. Azimo’s service is translated in 10 different languages, so there’s a good chance that you can use them in your mother tongue. Their fees and exchange rates make them considerably cheaper than banks or money transfer operators in most cases. They have served hundreds of thousands of customers, who have left them excellent reviews on Trustpilot.


PROS
  • Send money to 190+ countries
  • Several pay-out methods
  • Available in 10 different languages
  • Excellent reviews on Trustpilot
CONS
  • Not always the cheapest provider
  • Currently only available in Europe



Reviews powered by

8,502 customer reviews on Azimo on Trustpilot


13 hours ago
by Elena

5 stars

Great service

Great service

13 hours ago
by Pornpimon

5 stars

fast and safe

fast and safe

13 hours ago
by Richard

5 stars

Great service much better than sending …

Great service much better than sending via bank that charges me UK STERLING 8 then my USA bank charges $10 and your service is faster!


More reviews

13 hours ago
by Mohibur

5 stars

Excellent service would recommend …

Excellent service would recommend people to use your transfer service .

13 hours ago
by Fola

5 stars

Best app ever

Best app ever

13 hours ago
by Harri

5 stars

excellent and fast service with …

excellent and fast service with transfers

13 hours ago
by Dr Haroon Awan

5 stars

Superfast service

Superfast service. I wish I knew about Azimo before!

13 hours ago
by Nnabuike

5 stars

Azimo, The Best Money Transfer Organisation Anybody Can Think Of

I started using Azimo in 2015 because of testimonies from my friends. Right from the first day till now, it's been awesome. Prompt money delivery,...Read more

I started using Azimo in 2015 because of testimonies from my friends. Right from the first day till now, it's been awesome. Prompt money delivery, excellent customer service, good rates, promotions, and most of all, they make you feel special, my birthday was remembered and I got a gift. I shall forever remain a loyal customer to Azimo. Thank you. Nnabuike Urakpo

13 hours ago
by Ayodeji Shofu

4 stars

Received my money immediately

Received my money immediately. The rate is also fantastics.

13 hours ago
by Peter

5 stars

Very simple process and great rates!

Very simple process and great rates!

1 day ago
by Alexander

3 stars

My account details have been lost

My account details have been lost. Also commission rate raised from 3% to 4%

1 day ago
by Mohammed

5 stars

It's so nice I like azimo.

It's so nice I like azimo.

1 day ago
by Elena

4 stars

Customer service very bad ,rude …

Customer service very bad ,rude operators little support . Good rates!

1 day ago
by Vygintas

5 stars

Great service.

Great service.. fast money transfer and good value :)

1 day ago
by Tanvir

5 stars

Allways good service

Allways good service. Friendly staff.

1 day ago
by Jean

5 stars

Just straightforward

Just straightforward

1 day ago
by Riadul

5 stars

azimo is very good money transfer app i …

azimo is very good money transfer app i found.i can send money within an hour and this is completely very good thing.I appreciate for this.

1 day ago
by Mohammed Ajala

5 stars

Faster with reasonable rates

Faster with reasonable rates

1 day ago
by Stefan Rosén

4 stars

Quick

Quick . Cheap. Convienient

1 day ago
by Jennifer

5 stars

Reliable

Fast and easy transaction

06/15/2017
by Kay Rock

3 stars

fast but not as cheap as competitors

Faster the one i normaly use which is transferwise unfortunately they never offer the actual rate which makes it cost upto 3 times as much overall in fees...Read more

Faster the one i normaly use which is transferwise unfortunately they never offer the actual rate which makes it cost upto 3 times as much overall in fees to send money if the rates were as competitive as transferwise id chose them anyday and also give them 5 stars. although transfer wise is cheaper it takes nearly a week to send the money compared to 2-3 days for azimo and am talking bangladesh not close like europe as a plus the customer service is really good compared to transferwise which is kind of non existant sometimes

06/15/2017
by Haider Khan

1 stars

I have made a transfer of £1200 last …

I have made a transfer of £1200 last week on Monday and today its been 8 days and the money is lost no one knows where the money is. Theres no customer...Read more

I have made a transfer of £1200 last week on Monday and today its been 8 days and the money is lost no one knows where the money is. Theres no customer services number you can call. Dont trust them they are unreliable, untrustworthy and very difficult to communicate with

06/15/2017
by Arie

1 stars

Money not transferred, account blocked, money not returned.

Executive summary: Watch out! This company can and will, in the blink of an eye 1. terminate a clients registration out of the blue 2. by some...Read more

Executive summary: Watch out! This company can and will, in the blink of an eye 1. terminate a clients registration out of the blue 2. by some 'compliance officer' apparently going rogue who 3. for any arbitrary reason he sees fit 4. decides to arbitrarily and with 'discretionary power', that 5. he doesn't like his client, or doesn't like what the client is doing, then 6. doesn't apologize in any way and 7. doesn't inform about the status of transfers already initiated, and 8. doesn't even state any intention of returning the money already sent, unless poked in their eyes by some scathing e-mails from a steamingly hot and fuming un-client. Review: I'm totally flabbergasted... Until now I have had no problem with Azimo whatsoever, except that at the start I was so naive to believe their statement that the payment will arrive within 1 hour. That appeared to be closer to 1.5 day, but ok, after complaining about that I got a very nice reply from customer service and that was settled. The money transfers that I have done so far were all near perfect, very competitive rate and fee. In one word, I was a happy customer. But... two days ago I tried to send money for the purchase of a new car. And exactly to prevent the kind of problems that I will describe in the following, I contacted the customer service in advance, through web chat, that I was going to send EUR 28,000, and asked if there were any requirements to fulfill and how to proceed. No, there was no problem, just that 'their partners' wouldn't allow transfers of more than EUR 6,800, but I could do it in batches. And all in an amicable atmosphere, I didn't say anything wrong, I didn't DO anything wrong. So, I sent 4 batches to their bank account. Totaling EUR 27,257.13 I tried to use iDeal, but their website put me in a loop and advised "Or pay direct into the bank account", which I then did. I also promptly supplied proof of identity through a copy of a bank statement when requested, after which I received an email that the document was accepted. What could I have done more? What could go wrong? Then, when some hours later I checked into the website to follow the progress of the payment, to my astonishment all I got was the message that my account was blocked and "Please contact Azimo". Just like that! No explanation, no e-mail asking for further requirements, not even the promise that they would return my money. They left me completely in the dark and left us worried about the large sum of money we trusted to them. So I sent a friendly inquiring email, asking for the reason for blocking my account, but all I got was a "Due to regulatory requirements we won't be able to process any of your future transfers through our platform. We do apologise for the inconvenience caused. Team Azimo". Again, no reason, no assurance that I would get the money, which of course they didn't transfer, back. Nothing! So basically I'm kicked out! And for what? They don't give ANY explanation at all, except for some vague 'regulatory requirements'! How is this possible? I ASKED for the requirements prior to the transfer. And they didn't return my EUR 27,257.13 either, nor did they anywhere state the intention to return it. And why won't they let me transfer any more in the future?? What happened to my money? Did they indeed intend to just keep it? Of course this is totally unacceptable. I didn't break any rules as far as I know. What the plof is going on! Edit 1 (10 minutes after posting original review): 2 typos. Edit 2 (11 hours later): Ok, only after sending a scathing e-mail to the customer service I got a very bland, non-apologetic e-mail back saying that 2 of the transfers actually *did* go through (then why did I not get the usual confirmation?) and that, and I quote: "Unfortunately I don't know the precise reason behind it, however please refer to our Terms&Conditions for more information." Now how is that any explanation? So I actually read and studied the terms and conditions and wasn't able to find *any* violation thereof in the way I carried out the money transfer. But, there is this article 5.2 of the T&C (giving the possible reasons for termination of the relationship), and I quote article 5.2, 1st sentence: "Without prejudice to your rights in relation to any order for Services in relation to which we issued a Confirmation (in accordance with clause 7 below), we reserve the right, at any time, to terminate or suspend your access to the Service without prior notice if:"), followed by a list of bullet points of reasons of which the last says, and I quote again: "A Compliance Officer has taken a discretionary decision to do so." So, after eliminating all the possible reasons for the termination, I deducted that this last one, a dicretionary decision by a 'compliance officer', must have been what has happened. And please note: It's not Azimo who explained this to me, no, I myself had to read the complete terms & conditions and had to analyse them myself and speculate that this was the reason for their refusal of service and the termination of the relationship. So, I wrote another e-mail, basically stating that this behaviour is quite unacceptable, because although perhaps within the law (or so they presume--and I intend to find out whether it's indeed even *legal* to expose one's registered clients to such a broad and vague and totally arbitrary exclusion rule), the way they handled this event by 1. not even *trying* to explain what was the reason for the termination, and 2. not informing me about the status of the transfers that I tried to initiate, and 3. not at least even stating the *intention* to return the money that was already sent in their account, cannot, in any way, be construed as 'customer friendly'. Then, after sending that e-mail, I finally got a reply, stating that after all 2 out of the 4 attempts had actually gone through, and that they indeed intended to return the money deposited for the other 2 attempts, and that 1. "...I apologise we couldn't get back to you sooner." (how's that for a non-truth?), 2. "I'm sincerely sorry about your experience with us not being great." (how's that for an understatement?), and 3. "However, indeed, as mentioned in our Terms & Conditions our Compliance Officer has the right to refuse the transaction at any stage of the process.", (basically admitting that this was indeed the very reason and that they un-truthfully tried to mislead me in their earlier e-mail which stated they didn't know the reason), 4. "If you wish to discuss this matter further, please kindly send an e-mail to complaints at azimo.com and our Customer Satisfaction Manager will be able to address your concerns personally.", and finally, apparently to top it off with more utter nonsense: 5. " Thank you for your understanding,...". Understanding? Me? What a joke... It really is absolutely unbelievable...

06/12/2017
by Jake

1 stars

Azimo is a cheap way to sent money but …

Azimo is a cheap way to sent money but they can get things wrong very often is transferring money to a foreign bank account...and there customer support...Read more

Azimo is a cheap way to sent money but they can get things wrong very often is transferring money to a foreign bank account...and there customer support is terrible my wife wait 2 weeks for money to go in to her account when I asked them to investigate they said it's the banks fault when in fact they give wrong account numbers stick to western union more reliable professional and better exchange rates

06/12/2017
by G O'Grady

5 stars

Works very efficiently and I have not …

Works very efficiently and I have not had any security concerns about the integrity of the site with regards to my bank details. Works well at the...Read more

Works very efficiently and I have not had any security concerns about the integrity of the site with regards to my bank details. Works well at the collection end and I am kept informed of progress during the transaction.

06/09/2017
by From Benin

5 stars

Great service

For the first time a beneficiary of my money transfer had problems at the bank picking the money up. The Azimo service team replied within a few minutes...Read more

For the first time a beneficiary of my money transfer had problems at the bank picking the money up. The Azimo service team replied within a few minutes to my message and made the transfer work within seconds. I'm amazed by the great and friendly service. Thanks!

06/09/2017
by cheers anna

5 stars

good service,fast and reliable

good service,fast and reliable

06/07/2017
by Rovshan Jafarov

5 stars

Alles super

Alles super, top Kommunikation

06/06/2017
by Pilot123

5 stars

Very good Service!

Very good service and the transfers work fast

06/06/2017
by Qin pan

1 stars

Don't use their SERVICE!!

Don't use their service ....they say they ill deliver money in 1 hour but they dont its a lie they show a chat option but u ill get replies after 1/2...Read more

Don't use their service ....they say they ill deliver money in 1 hour but they dont its a lie they show a chat option but u ill get replies after 1/2 hours late don't use their service they hold up payments and their customer service is horrible


Azimo has excellent customer reviews on Trustpilot, with a 96% satisfaction rate among the 4800+ customers who have given their feedback. Here’s a summary of what Azimo customers have to say:

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Azimo is an easy, uncomplicated and pleasant experience
  • Exchange rates are good and fees are low
  • Azimo is reliable and trustworthy
Negative
  • A few customers experienced delays in their transfers
  • Azimo’s customer service was sometimes a bit slow
  • On very rare occasions, customers had issues with Azimo’s pay-out partner in the receiving country (e.g. wrong address or poor service)


Can I trust Azimo ?

Azimo is a licensed Authorised Electronic Money Institution, which means they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from Azimo’s own business accounts. This means that your money is safe should the company have any financial difficulties.

Furthermore, Azimo offers a 100% Money Back Guarantee, and will reimburse you the full amount of your payment should your payment be cancelled or refused for any reason.

Azimo employs 90 people across its UK and Poland offices. Employees give the company a 4.5 star rating on the employer review site Glassdoor, and describe Azimo as “FinTech with a heart”, a “great fintech company” where you “truly have the opportunity to make a difference”.

Azimo has raised over $45M dollars from various investors around the world. This has helped the company establish what it claims is one of the world’s largest digital money transfer networks, allowing Azimo to send money to up to five billion people worldwide.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900220

 







How Azimo works


1. Sign up for a free Azimo account in just a couple of minutes

2. Set up a transfer by choosing your recipient and how you want the money to be received

3.Enter the amount of money you want to send and how you want to pay

4. Make a local bank transfer to Azimo’s account or pay instantly using your debit card, credit card, or direct payment method.

5. Azimo will deliver your money to your recipient immediately or up to several business days depending on the pay-out method


 


 

Azimo exchange rates and fees

Transfer fees: Azimo charges flat or variable fees depending on which countries and currencies you’re sending between, as well as the pay-in and pay-out methods you choose.

Exchange rates: The exchange rate offered by Azimo will depend on the pay-out method you choose. The exchange rate is locked in advance, so that you know exactly how much money will arrive.

Other fees: Since Azimo uses local accounts to collect and disburse funds, there should be no fees charged by the sending or receiving banks, and no intermediary bank fees. However, there is a 2.99% fee for paying by credit card.


 


The story behind Azimo

Azimo was founded in 2012 by Michael Kent and two Polish migrants in the UK, Marta Krupinska and Marek Wawro. Michael Kent, Azimo’s CEO and an industry veteran, previously co-founded one of Europe’s largest offline money transfer companies, Small World Financial Services.

The founders saw an opportunity to provide migrants with a much cheaper way to send money home through a digital-only service, which is why they launched Azimo.

With headquarters in London and an office in Krakow, the company now employs 90 people and has raised over $45M dollars.


 


 

Which documents will Azimo require to verify my identity?

To comply with anti-money laundering regulations, Azimo must verify your identity. Depending on how much and from where you are sending money, you may be required to provide a copy of your Identification Documents, a proof of the validity of your adress and a proof of the source of the funds.

 

Identification Documents

It can be a Passport, National ID card with photo, a driving licence (UK, EU or International).

Proof of address

In order to verify your address, Azimo will need a copy of a document from a reliable institution showing your name and your adress. This document can be a utility bill (except mobile phone bills), a bank or credit card statement or letter, a Land Lord letter or bill, an employment letter, a local council rent card, an NHS letter / GP card, a solicitor's letter confirming a recent house purchase or an official letter from any UK Government Body.

Proof of funds

It can be a pay-slip, a bank Statement/ screenshot from electronic banking, a Credit Card statement (Documents should contain identification such as name and account number), a Tax Rebate Receipt, a House Sales Receipt, Car Sale Receipt, Etc Inland Revenue Payment Slip General or a Bank Loan Documents (Including Mortgages).


 

Step by step guide on how to send money with Azimo



Blog posts

Why you should start using an app to send money abroad – Azimo Approach

The arrival of digital money transfer companies such as Azimo has totally revolutionised the remittance industry in recent years, and smartphone apps are making things even more convenient for consumers.


How to transfer money online - frequently asked questions

Choosing the right transfer service to send money abroad can be complicated, with fees, exchange rates, convenience, security and speed all part of the equation. Azimo provides some answers to frequently asked questions.


Interview with Azimo's co-founder Marta Krupinska

In this article, Marta tells us more about Azimo's history (a company founded by migrants for migrant), strategy and services. 



 

Azimo's Offices

 


United Kingdom

173 Upper St
London N1 1RG
United Kingdom


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Key facts about Azimo

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Cash
Bank account
Airtime top-up
Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Português
Română
Italiano
Personnal transfers No
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Facebook azimomoney


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The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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