Currencies Direct - Independent review

All you need to know before sending money with Currencies Direct

Expert, local customer service providing specialized advice on currency exchange. Good exchange rates if you’re transferring larger amounts. Specialized services for businesses and online sellers.



Currencies Direct review by Monito

Currencies Direct is a UK-based currency exchange and money transfer provider offering services to individual, businesses, and online sellers. They pride themselves on local expertise — with 21 offices around the world they are able to provide expert local help on currency markets, local regulations, and compliance. They have specialized expertise for transferring to Spain, France, the USA, the UK, Portugal, and South Africa.

Currencies Direct offers tailored solutions depending on your individual money transfer needs, frequency and value of transfers, and several other factors. They provide a wide range of currency exchange and money transfer services, many of which aren’t easily available from other providers.

They do not typically charge transfer fees and have competitive exchange rates. Currency exchange can be carried out over the phone, online, or via their dedicated mobile app. Most transfers between “major” currencies are carried out the same day or the next working day.

They have a comprehensive online platform that provides fast and secure transfers 24x7. You can use the platform to send up to £25,000, get live quotes, pay for transfers, buy currency now and transfer it later, pay for offline transfers, add and manage payees, and send money to more than one payee at a time. They provide competitive exchange rates on higher amounts.


PROS
  • Access to a dedicated account manager to make transferring money easier.
  • Specialized expertise in multiple locales and countries.
  • Comprehensive online platform offering a wide variety of services.
  • Multiple, specialized money transfer services.
CONS
  • No local options for recipients to pick up money in cash.
  • Exchange rates on lower amounts are not competitive.

 


Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

1,575 customer reviews on Currencies Direct on Trustpilot


13 hours ago
by Tracy Hooper

5 stars

Worth Using.

I had been contacted several months ago by one of your Agents (Anna) and since then she has kept in regular contact with me and finally the time was right...Read more

I had been contacted several months ago by one of your Agents (Anna) and since then she has kept in regular contact with me and finally the time was right for my transaction. She was helpful and polite throughout the process and feel that a very professional service was provided.

13 hours ago
by Alan Nichols

4 stars

Very helpful and easy to do

Very helpful and easy to do

13 hours ago
by Will

5 stars

Professional

Professional, clear, no sales-pitch. Just honest, straight forward and easy to deal with.


More reviews

13 hours ago
by Nadia Elketami

5 stars

Straight forward service

Straight forward service. no delays in the transfer of my money. No fees. Just excellent service.

13 hours ago
by Haki

2 stars

I was very disappointed with a trade

I was very disappointed with a trade that I needed to pay $CAD. I have asked if they have a bank in Canada that accept the transfer without using a wire...Read more

I was very disappointed with a trade that I needed to pay $CAD. I have asked if they have a bank in Canada that accept the transfer without using a wire transfer and no one ever answered my question.

13 hours ago
by Peter Watson

4 stars

Competitive rate spoilt by fee from the …

Competitive rate spoilt by fee from the recipient bank which was unexpected. I was told by another currency company that there would have been no charge...Read more

Competitive rate spoilt by fee from the recipient bank which was unexpected. I was told by another currency company that there would have been no charge if they had made the transaction.

13 hours ago
by CD of Cheshire

5 stars

I had to move 14,000 Euros and the …

I had to move 14,000 Euros and the charge from Currencies Direct was £240 less than my bank. I was concerned about how it would work. I read the reviews,...Read more

I had to move 14,000 Euros and the charge from Currencies Direct was £240 less than my bank. I was concerned about how it would work. I read the reviews, spoke to people and thought it all looked good. It was better than good. The service was fantastic. I wont use a bank again for moving monies.

13 hours ago
by Harry

5 stars

Professional in all respects

Professional in all respects. Punctual,courteous and meet deadlines.

13 hours ago
by Kjell Hansson

4 stars

Firat payment appartment Spain

IT was easy to understand the procedure and a good followe up.

13 hours ago
by Customer David Jones

5 stars

The service and customer facing …

The service and customer facing interaction was excellent a really professional service, exceeding my expectations. Slightly disappointed with the...Read more

The service and customer facing interaction was excellent a really professional service, exceeding my expectations. Slightly disappointed with the exchange rate.

1 day ago
by Raphael Abadi

1 stars

Where's My Money???

I transferred funds to Currencies Direct UK to transfer to Allan Grey in South Africa. I received confirmation of receipt of funds from them on the 10th...Read more

I transferred funds to Currencies Direct UK to transfer to Allan Grey in South Africa. I received confirmation of receipt of funds from them on the 10th May, and a further confirmation that the funds had been sent and should be in the account in South Africa by the12th May. It is now the 21st June and to date no funds have been received. I am just being given the runaround by Boneca Rego in their Customer Experience Team. All I keep being told is that they are trying to trace the money through the beneficiary bank. Surely this cant take 6 weeks. I shall be seeking legal advice in order to recover my funds.

2 days ago
by Joon Jung

5 stars

Prompt with excellent services

Prompt with excellent services Highly recommend

2 days ago
by Helen S

5 stars

Great service

My Client Account Manager Germaine was very attentive to the rate I was hoping to achieve and would regularly touch base with me to let me know when the...Read more

My Client Account Manager Germaine was very attentive to the rate I was hoping to achieve and would regularly touch base with me to let me know when the rates were fluctuating. When the rates changed in my favour, we locked in the rate, I sent the money from my foreign account and received the money in my English account 2 days later. I will be using their service again.

2 days ago
by Elaine Carter

5 stars

Its the first time i have used …

Its the first time i have used Currencies Direct and i have to say the lady that looked after me was Jayne Carfoot and she could not of done anymore for...Read more

Its the first time i have used Currencies Direct and i have to say the lady that looked after me was Jayne Carfoot and she could not of done anymore for me so lovley , polite and so so helpful and very very patient bless her. I would recommende Currencies Direct to anybody very easy to do ant transfers you need to do without any stress. Elaine

5 days ago
by Craig R Morton

5 stars

Excellent and personable service from …

Excellent and personable service from Germaine. I will be using CD again soon and I hope Germaine is there to help.

1 week ago
by aly

5 stars

Great Service!

My account manager was very helpful - as it was my first time moving money from Aus to UK she helped me along the way. and even helped when I had an aud...Read more

My account manager was very helpful - as it was my first time moving money from Aus to UK she helped me along the way. and even helped when I had an aud limit of international transfers great service!!!

06/15/2017
by SD Sales

5 stars

Flawless experience, no complaints!

I have been using Currencies Direct for almost 2 months now and I can definitely say that their service is Flawless! Right from the start from registering...Read more

I have been using Currencies Direct for almost 2 months now and I can definitely say that their service is Flawless! Right from the start from registering an account, customer support and using their services, its been fantastic. The online account is very simple and straightforward to navigate which is also a big plus. I hope it continues to be this good!

06/13/2017
by Sheena Thompson

5 stars

Very helpful explained the procedure …

Very helpful explained the procedure step be step. Nothing was too much trouble and I will be using this company again. I cannot believe how simple it all...Read more

Very helpful explained the procedure step be step. Nothing was too much trouble and I will be using this company again. I cannot believe how simple it all was.

06/13/2017
by Helen

1 stars

Initially good and then the intrusive checks by robotic staff.

I signed up to this company to make a financial transfer. The initial customer service team were great and I was told I could do the transaction over the...Read more

I signed up to this company to make a financial transfer. The initial customer service team were great and I was told I could do the transaction over the phone. An email was sent to the beneficiary when the money was sent. However in steps the Due Diligence team who over a period of weeks would pester me with intrusive personal information about the reason for the transfer, several proofs of identities, email trails, invoices etc. The worst thing was they stopped the transfer of money until they received this information even though the beneficiary had been told by currencies direct that the money had been transferred. It also transpires that you have to pay more to make the transaction by phone. make your own mind up, Personally I would avoid.

06/10/2017
by Pauline Kearey

5 stars

Very straightforward transaction

Very straightforward transaction, well looked after by representative of the company. Helped me through a stressful time house selling in Spain, and...Read more

Very straightforward transaction, well looked after by representative of the company. Helped me through a stressful time house selling in Spain, and would thoroughly recommend.

06/08/2017
by Keith Ryder

4 stars

Rate received very poor.

Smooth easy experience but thought the rate was very poor. Big difference in FX rate and rate received.

06/08/2017
by Philip Carter

5 stars

We have used currencies direct for 14 …

We have used currencies direct for 14 years and have recommended them to several friends they have always been excellent to deal with and when we recently...Read more

We have used currencies direct for 14 years and have recommended them to several friends they have always been excellent to deal with and when we recently sold our house they guided us and helped us through the financial side don't know what we would have without them

06/08/2017
by Seda

5 stars

Good rate, Easy platform, excellent Account management

We've moved from World First to Currencies Direct about 6months ago. Better rate, better platform and excellent support. Big thanks to our account manager...Read more

We've moved from World First to Currencies Direct about 6months ago. Better rate, better platform and excellent support. Big thanks to our account manager Yash Mehta (the speed of replying emails quicker than bounced back emails ). If you are an Amazon seller, don't hesitate to work with them.

06/07/2017
by Ed Butler

5 stars

They do what it says on the tin!

All the staff we have dealt with over the last 12 months have been thoroughly professional and also very personable. The rates achieved have been great...Read more

All the staff we have dealt with over the last 12 months have been thoroughly professional and also very personable. The rates achieved have been great and the transfers have worked like clockwork.

06/07/2017
by Med Faska

5 stars

Excellence choice for online transaction and outstanding customer service!

Working with Currencies Direct was an excellence choice for online transaction. and the best part is to have an Account Manager like Yash Mehta who was...Read more

Working with Currencies Direct was an excellence choice for online transaction. and the best part is to have an Account Manager like Yash Mehta who was very helpful. he also followed with me via email to check if I need any help. an outstanding service and would certainly recommend this company.

06/02/2017
by Julie Doyle

5 stars

Thank you Jaqui Mangan & Jeanette Smith …

Thank you Jaqui Mangan & Jeanette Smith for all your help & support in setting up my account and successfully transferring money to secure my...Read more

Thank you Jaqui Mangan & Jeanette Smith for all your help & support in setting up my account and successfully transferring money to secure my holiday rental. You are both in the right job, easy to talk to, making things simple for customers. Kindest regards Julie

06/02/2017
by Filip

4 stars

Working nice no real issues

Working nice no real issues. But also delivering what it should do and nothing more

06/02/2017
by KEY

5 stars

Very excellent customer services

Very excellent customer services, prompt and helpful! -- From Client ID : 292095

06/01/2017
by Hazel

5 stars

Germaine Boselli has been outstanding …

Germaine Boselli has been outstanding in her advice and guidance. She has been extremely patient and clear in her instructions making the whole process...Read more

Germaine Boselli has been outstanding in her advice and guidance. She has been extremely patient and clear in her instructions making the whole process clear and smooth running. As a result of her guidance future transactions will be easy to process. Thankyou Germaine.

05/31/2017
by Helen

5 stars

Easy to use, helpful account managers

Yash, my account manager couldn't be more helpful. He is proactive and I am really happy with the service they provide.


Currencies Direct does well in customer reviews. It scores a respectable 9.2 out of ten on Trustpilot, with 81% of people rating it at 5 stars and an additional 10% rating it at four stars. Only 4.6% of reviewers rated Currencies Direct at one or two stars.

Reviews typically include positive comments around customer support and ease of use. For example, “Excellent professional clear advice from my first enquiry to the final transfer.Secure informed updates of each stage of the transaction.” and “Had a great experience with Jade my account manager. This was my first time using a service like Currencies Direct and they were helpful, upfront and available to answer all of my many questions. Once I initiated my transfers the process was smooth and efficient and my funds arrived on time. Overall a good experience that gave me peace of mind throughout, would certainly recommend to a first-timer!”

The negative reviews were mainly due to misunderstanding the timing of transfers or transfers taking too long. There were also complaints about the need for documentation to setup accounts and the view this was an invasion of privacy. Currencies Direct replied to all negative comments either explaining the situation or offering to resolve any issues.

Overall though, customers are extremely pleased with FairFX’s exchange rates, speed, efficiency, convenience, and customer service.



Can I trust Currencies Direct ?

Yes. Currencies Direct has been in business since 1996 and since then has helped over 150,000 customers transfer over £4.5 billion worth of funds. They are authorised by the Financial Conduct Authority as an Electronic Money Institution. Their FCA Firm Reference number is 900669. They also have the highest possible rating with Dun & Bradstreet (a renowned credit agency) meaning they are considered a low-risk organization.

They have undergone the highest level of regulation to ensure their practises are to the best standards in terms of safety and security. They are registered with HM Revenue & Customs as a money service business and process customer funds through a segregated bank account to keep it 100% safe.

They trade in more than 60 currencies and employ 450 people around the world.

As per FCA regulations, clients’ funds are held completely separate from Currencies Direct own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe. In addition, they subscribe to the Non-Investment Products Code which regulates companies involved in foreign exchange transactions such as sports and forward contracts.

Currencies Direct employs over 250 people in seven countries across Europe, North America, Asia and Africa.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900669

 






 



How Currencies Direct works


  1. Setup an account with Currencies Direct—they will need your name, address, contact details, bank details, and proof of identification like a passport.
  2. Decide the currencies that you want to exchange money between.
  3. Book a rate through the Currencies Direct website, by calling a customer service center, or through a mobile app.
  4. Provide details of the sender and receiver of the funds.
  5. Send money to Currencies Direct through bank transfer or by paying with a debit card. Debit card payments are available for GBP, EUR, or USD currency cards.
  6. Currencies Direct converts the money and deposits it in the recipient’s bank account.

 


 

Currencies Direct Fees and Exchange Rates

Currencies Direct fees

  • Currencies Direct does not typically charge transfer fees. If they do charge a fee, they will notify you ahead of time.
  • The bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. You should always check with the receiving bank to understand any fees that may be charged.

 

Currencies Direct Exchange Rates

Currencies Direct’s international payment exchange rates do vary based on a few factors:

  • The currency you are converting to.
  • The amount you are sending (larger amounts have better exchange rates).

Here’s a comparison of converting British pounds sterling to South African rands.

Converting £1,000 to South African rands

  • Mid-market exchange rate (baseline) — 16.9826 ZAR per GBP — 16,982.67 ZAR.
  • Exchange rate offered by Currencies Direct — 16.7482 ZAR per GBP — 16,748.20 ZAR.
  • Difference between baseline and Currencies Direct rate for £1,000 — 234.47 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 1.4%.
  • There is no additional fee levied by Currencies Direct.

Converting £10,000 to US dollars

  • Mid-market exchange rate (baseline) — 16.9814 ZAR per GBP — 169,814 ZAR.
  • Exchange rate offered by Currencies Direct — 16.9154 ZAR per GBP — 169,154 ZAR.
  • Difference between baseline and Currencies Direct rate for £10,000 — 660 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 0.39%.
  • There is no additional fee levied by Currencies Direct.


 

Currencies Direct mobile applications

Currencies Direct offers a complete mobile application available for Android and Apple phones. The app allows users to:

  • Transfer money quickly and easily.
  • Stay up-to-date with currency trends using rate alerts.
  • Check live exchange rates and costs.
  • View online, offline, and historic activity.

Additional services from Currencies Direct

Contracts, forward, limit, and stop-loss orders

  • Forward contracts — you can set an exchange rate now and then pay for the transfer and get that exchange rate at some point in the future. Forward contracts can be purchased up to a year ahead of then you need to make the transfer.
  • Limit orders — a limit order lets you only transfer money (and fund the transfer) when the exchange rate meets a threshold that you’ve previously defined. This lets you take advantage of changing rates without having to watch them like a hawk.
  • Stop-loss orders — a stop-loss order lets you define a threshold which is the minimum currency exchange rate you will accept. Your currency exchange will then be made if this threshold is breached. It’s a useful way to manage your exchange rate risk.
  • Combining orders — you can combine the above orders to hedge against exchange rate movements and take advantage of favorable exchange rates.

Business currency exchange services

  • Multiple and batch payments — Currencies Direct lets you create and upload information allowing you to make multiple payments to employees and suppliers around the world.
  • Smart currency conversion — designed for online sellers, smart currency conversion lets business owners manage their international collections and payments more easily, optimizing cashflow.
  • Multiple collection accounts — you can get access to Currencies Direct collection accounts in multiple currencies and countries allowing you to take payments around the world. You can then convert money when you need to, or do it on an automatic schedule.
  • Manage outgoing payments — a service designed to help online sellers who source inventory and stock from suppliers in other countries.
  • Risk management — expertise and simple advice from currency specialists to help manage risk and reduce the impact of exchange rate fluctuations.

Other currency exchange and money transfer services

  • Regular, fee-free transfers — Currencies Direct allows you to make regular transfers via direct debit. This is fee-free and you can choose weekly, monthly, or quarterly schedules. You can also lock-in future transfers at a guaranteed rate.
  • Travel money — Currencies Direct has partnered with a service called WeSwap to provide low-cost travel money for international travellers.
  • Daily news on market movements — Currencies Direct provides news and live exchange rates on their website.
  • Currency converter — you can easily find out how much money is worth in a different currency via their online tool.
  • Currency charts — see how currency pairings have performed historically.
  • Rate alerts — get alerts automatically when currency exchange rates hit a certain threshold.

Currencies Direct Offices

Currencies Direct has offices around the world including the UK, China, France, India, Portugal, South Africa, Spain, and the USA. You can find full details and contact information here.


United Kingdom

One Canada Square
Canary Wharf
London
E14 5AA
United Kingdom

France

Ophira 1, Place Joseph
Bermond
Valbonne Sophia Antipolis
06560
France

Portugal

Ave 5 de Outubro, No 246
Almancil
8135-103
Portugal

Spain

Avenida Mediterráneo 341
Mojácar (Almería)
04638
Spain

USA

4700 Millenia Boulevard
Suite 175
Orlando
FL 32839
USA

South Africa

Office 1405
14th Floor, Portside
4 Bree Street
Cape Town
8001
South Africa

China

Unit 10, Level 13, Tower 3, Kerry Plaza
No.1 Zhong Xin Si Road
Shenzhen 518048,
China

India

601, A Wing, Eureka Towers
Mindspace, Malad (W)
Mumbai
400 064
India



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Key facts about Currencies Direct

Service information

Time to open an account A few minutes
Pay-in options Bank Account
International bank transfer
Pay-out options Bank account
International bank transfer
Minimum amount Yes
Maximum amount No
Available languages
Français
English
Deutsch
Español
Português
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents ID, Proof of Address

Company information

Type of service provider Foreign exchange companies
Active since 1996
Headquarter London
Jurisdiction United Kingdom
Regulated by FCA

Contact information

Contact support london@currenciesdirect.com
Service hour -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect


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