Currencies Direct - Independent review

All you need to know before sending money with Currencies Direct

Expert, local customer service providing specialized advice on currency exchange. Good exchange rates if you’re transferring larger amounts. Specialized services for businesses and online sellers.



Currencies Direct review by Monito

Currencies Direct is a UK-based currency exchange and money transfer provider offering services to individual, businesses, and online sellers. They pride themselves on local expertise — with 21 offices around the world they are able to provide expert local help on currency markets, local regulations, and compliance. They have specialized expertise for transferring to Spain, France, the USA, the UK, Portugal, and South Africa.

Currencies Direct offers tailored solutions depending on your individual money transfer needs, frequency and value of transfers, and several other factors. They provide a wide range of currency exchange and money transfer services, many of which aren’t easily available from other providers.

They do not typically charge transfer fees and have competitive exchange rates. Currency exchange can be carried out over the phone, online, or via their dedicated mobile app. Most transfers between “major” currencies are carried out the same day or the next working day.

They have a comprehensive online platform that provides fast and secure transfers 24x7. You can use the platform to send up to £25,000, get live quotes, pay for transfers, buy currency now and transfer it later, pay for offline transfers, add and manage payees, and send money to more than one payee at a time. They provide competitive exchange rates on higher amounts.


PROS
  • Access to a dedicated account manager to make transferring money easier.
  • Specialized expertise in multiple locales and countries.
  • Comprehensive online platform offering a wide variety of services.
  • Multiple, specialized money transfer services.
CONS
  • No local options for recipients to pick up money in cash.
  • Exchange rates on lower amounts are not competitive.

 


Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

1,786 customer reviews on Currencies Direct on Trustpilot


23 hours ago
by Lois Clark

5 stars

Excellent company

Excellent company, transfers very simple and easy to understand. You are not just a number with Currencies direct, they treat you as an individual. Well...Read more

Excellent company, transfers very simple and easy to understand. You are not just a number with Currencies direct, they treat you as an individual. Well done to the Tenerife team. No hesitation in recommending this company

23 hours ago
by myles harrison

5 stars

Very happy with the service,good rates …

Very happy with the service,good rates ,great customer service and trustworthy.Would definitely recommend Currencies Direct.

23 hours ago
by Aisling Buggy

2 stars

Dissapointing €1000 loss

Transfer process not explained clearly which resulted in incorrect currency recieved. Process reversed and redone correctly however it resulted in a loss...Read more

Transfer process not explained clearly which resulted in incorrect currency recieved. Process reversed and redone correctly however it resulted in a loss of €1000 which was a lot to us.


More reviews

23 hours ago
by John Lewis

5 stars

Very easy to work with

Very easy to work with, good rates of exchange, always there to help if needed

23 hours ago
by Mandie Szlachta-McBride

5 stars

A really lovely non pushy helpful guy …

A really lovely non pushy helpful guy called Matt in London needs a Pat on the back. I would recommend him.

23 hours ago
by anita

5 stars

10 out of 10

Excellent friendly service completely stress free with the best possible rate at the time

23 hours ago
by Eric Brew

5 stars

I have used Currencies Direct for many …

I have used Currencies Direct for many years for transfers from Uk to Spain and the rate has always been reasonable and very reliable

23 hours ago
by Shirley Gold

5 stars

Prompt service

Prompt service, my account is credited by the next working day, at a good rate of exchange. Its a pleasure to talk with the staff in my local office in...Read more

Prompt service, my account is credited by the next working day, at a good rate of exchange. Its a pleasure to talk with the staff in my local office in Spain

23 hours ago
by Mr S Mills

5 stars

Excellent service

The team at currencies direct are very helpful. They have helped us with the transfer of funds to purchase of our place in the sun, and they continue to...Read more

The team at currencies direct are very helpful. They have helped us with the transfer of funds to purchase of our place in the sun, and they continue to offer a seamless service for smaller money transfers. Excellent service, I would recommend them to anyone!

23 hours ago
by Check McEwen

5 stars

Best rate. Simple/fast process. Brilliant.

Best rate offered after shopping around. Received currency in France the same day deal done. Currencies Direct staff excellent. Highly recommend this...Read more

Best rate offered after shopping around. Received currency in France the same day deal done. Currencies Direct staff excellent. Highly recommend this company.

1 day ago
by Joy Brobbin

1 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY if I could give no stars I would. Transferred €50,000 with them and it has been missing for a week, spoken to them 3 times and...Read more

DO NOT USE THIS COMPANY if I could give no stars I would. Transferred €50,000 with them and it has been missing for a week, spoken to them 3 times and emailed them and they still do not know what has happened to my money. They have no empathy and a blatant disregard for the stress this has caused, without this money in 3 working days I will be charged daily interest for non payment and will be homeless in 5 days. Do they care? NO Not once have they contacted me - use someone else-Iwould not wish this situation on anybody.

4 days ago
by Gary Hill

5 stars

Top Class

Great service from Dealers and incredible rates. Much better than the bank! Personal and friendly service from beginning to end and knew my cash was in...Read more

Great service from Dealers and incredible rates. Much better than the bank! Personal and friendly service from beginning to end and knew my cash was in safe hands. Cheers!

4 days ago
by Mr David Jones

5 stars

A seamless transaction

I have no hesitation in recommending Currencies Direct, The transaction was seamless and everything went through quickly. We felt that the whole 'event'...Read more

I have no hesitation in recommending Currencies Direct, The transaction was seamless and everything went through quickly. We felt that the whole 'event' was done on a very personal basis. Thank you.

6 days ago
by Mr. Li

1 stars

STAY AWAY FROM THESE CRAZY GUYS

STAY AWAY FROM THESE CRAZY GUYS! Do not trust this company! they're completely insane! I've never seen company this paranoid! They will eventually...Read more

STAY AWAY FROM THESE CRAZY GUYS! Do not trust this company! they're completely insane! I've never seen company this paranoid! They will eventually want to know color of hair on your butt to verify your identity. Otherwise, there's no other way around to send money through these crazy paranoids! STOP WASTING TIME!

1 week ago
by Anonymous

1 stars

DO NOT WASTE YOUR TIME!

Do not waste your time with these animals! What a huge waste of time! They're completely paranoid and will keep tell you're a fake. I have provided...Read more

Do not waste your time with these animals! What a huge waste of time! They're completely paranoid and will keep tell you're a fake. I have provided several verified documents including a FBI background check but they denied I'm a real person.

10/11/2017
by Carly

5 stars

Fantastic service from Germaine!

Germaine has been so helpful and patient through this process and is the reason I chose to manage my funds through Currencies Direct. I will definitely be...Read more

Germaine has been so helpful and patient through this process and is the reason I chose to manage my funds through Currencies Direct. I will definitely be transferring more funds with Germaine again in the near future :)

10/07/2017
by M Muqeem

5 stars

Highly recommended. Mr Yash Mehta is a Star at CD

Currencies Direct is a great platform for online merchants to deal with their money such as collecting money in major currencies, paying to their native...Read more

Currencies Direct is a great platform for online merchants to deal with their money such as collecting money in major currencies, paying to their native bank accounts, employees salary and supplier payment in overseas. We enjoyed a very professional service on every email or call sent by us. We would like to thank Mr Yash Mehta for his highly professional support and help in all matters of money as online seller we have always. Thanks a lot.

10/06/2017
by George

5 stars

Very happy with the service.

Very happy with the service.

10/05/2017
by Frances Langridge

5 stars

Straightforward process

Straightforward process, instructions were clear and help available when needed.

10/05/2017
by Derek Atkins

5 stars

From the moment i met with Karen from …

From the moment i met with Karen from Currencies Direct everything went as smooth as i could expect.As i was selling a property in Spain and wanted to...Read more

From the moment i met with Karen from Currencies Direct everything went as smooth as i could expect.As i was selling a property in Spain and wanted to transfer funds to the UK she took me to the bank and done everything for me which on my own i would probably encountered problems,not so.Would definately use them again.

10/04/2017
by Mike Foxley

5 stars

Excellent

Excellent...

10/04/2017
by Andrew Dynes

1 stars

Very poor and incorrect information given on the requirements to send money.

Very poor information was passed on by consultants on what is required to send money abroad. Be aware if you purchase a property abroad this company will...Read more

Very poor information was passed on by consultants on what is required to send money abroad. Be aware if you purchase a property abroad this company will want your whole life sending to them to get in done. Their time scales to send money are incorrect, don’t expect a 2 day transaction. It took them 2 days to ask me for paperwork and then they wouldn’t send the money! It takes up to a further 5 days to return your money which means they have had my money for 9 days! There are so many better companies out there to send your money. Avoid this company unless you want a stressful time!

10/02/2017
by Ethel Oldfield

5 stars

Really good service

Really good service Very helpful & explained everything. Would definitely recommend and will be using again Thank you

10/01/2017
by Mary

5 stars

Very happy with the service

Very happy with the service, hassle free and a good rate of exchange compared to similar organisations

09/29/2017
by Styles

4 stars

So far so good but have only used once.

So far so good but have only used once.

09/29/2017
by Barbara chambers

5 stars

Had great experience with Currencies …

Had great experience with Currencies Direct very efficient staff explained everything. Money transfere without any stress. Would recommend this company...Read more

Had great experience with Currencies Direct very efficient staff explained everything. Money transfere without any stress. Would recommend this company to anyone and will certainly use them again. Thanks to Sherry and Alan and there tran.

09/29/2017
by John Pain

4 stars

website a little bit confusing

website a little bit confusing

09/29/2017
by Mr PHILLIP ELSDEN

5 stars

We set up a regular monthly overseas …

We set up a regular monthly overseas transfer which was very simple to do and appears to work very well. We are also kept informed step by step as to what...Read more

We set up a regular monthly overseas transfer which was very simple to do and appears to work very well. We are also kept informed step by step as to what is happening with our money.

09/29/2017
by Bev Leeds

5 stars

Easy to make transfers

Easy to register. Easy to use. Easy to buy now and transfer later. No fees. Good rates.

09/29/2017
by Peter Nilsson

5 stars

Worked very well

Worked very well


Currencies Direct does well in customer reviews. It scores a respectable 9.2 out of ten on Trustpilot, with 81% of people rating it at 5 stars and an additional 10% rating it at four stars. Only 4.6% of reviewers rated Currencies Direct at one or two stars.

Reviews typically include positive comments around customer support and ease of use. For example, “Excellent professional clear advice from my first enquiry to the final transfer.Secure informed updates of each stage of the transaction.” and “Had a great experience with Jade my account manager. This was my first time using a service like Currencies Direct and they were helpful, upfront and available to answer all of my many questions. Once I initiated my transfers the process was smooth and efficient and my funds arrived on time. Overall a good experience that gave me peace of mind throughout, would certainly recommend to a first-timer!”

The negative reviews were mainly due to misunderstanding the timing of transfers or transfers taking too long. There were also complaints about the need for documentation to setup accounts and the view this was an invasion of privacy. Currencies Direct replied to all negative comments either explaining the situation or offering to resolve any issues.

Overall though, customers are extremely pleased with FairFX’s exchange rates, speed, efficiency, convenience, and customer service.



Can I trust Currencies Direct ?

Yes. Currencies Direct has been in business since 1996 and since then has helped over 150,000 customers transfer over £4.5 billion worth of funds. They are authorised by the Financial Conduct Authority as an Electronic Money Institution. Their FCA Firm Reference number is 900669. They also have the highest possible rating with Dun & Bradstreet (a renowned credit agency) meaning they are considered a low-risk organization.

They have undergone the highest level of regulation to ensure their practises are to the best standards in terms of safety and security. They are registered with HM Revenue & Customs as a money service business and process customer funds through a segregated bank account to keep it 100% safe.

They trade in more than 60 currencies and employ 450 people around the world.

As per FCA regulations, clients’ funds are held completely separate from Currencies Direct own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe. In addition, they subscribe to the Non-Investment Products Code which regulates companies involved in foreign exchange transactions such as sports and forward contracts.

Currencies Direct employs over 250 people in seven countries across Europe, North America, Asia and Africa.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900669

 






 



How Currencies Direct works


  1. Setup an account with Currencies Direct—they will need your name, address, contact details, bank details, and proof of identification like a passport.
  2. Decide the currencies that you want to exchange money between.
  3. Book a rate through the Currencies Direct website, by calling a customer service center, or through a mobile app.
  4. Provide details of the sender and receiver of the funds.
  5. Send money to Currencies Direct through bank transfer or by paying with a debit card. Debit card payments are available for GBP, EUR, or USD currency cards.
  6. Currencies Direct converts the money and deposits it in the recipient’s bank account.

 


 

Currencies Direct Fees and Exchange Rates

Currencies Direct fees

  • Currencies Direct does not typically charge transfer fees. If they do charge a fee, they will notify you ahead of time.
  • The bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. You should always check with the receiving bank to understand any fees that may be charged.

 

Currencies Direct Exchange Rates

Currencies Direct’s international payment exchange rates do vary based on a few factors:

  • The currency you are converting to.
  • The amount you are sending (larger amounts have better exchange rates).

Here’s a comparison of converting British pounds sterling to South African rands.

Converting £1,000 to South African rands

  • Mid-market exchange rate (baseline) — 16.9826 ZAR per GBP — 16,982.67 ZAR.
  • Exchange rate offered by Currencies Direct — 16.7482 ZAR per GBP — 16,748.20 ZAR.
  • Difference between baseline and Currencies Direct rate for £1,000 — 234.47 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 1.4%.
  • There is no additional fee levied by Currencies Direct.

Converting £10,000 to US dollars

  • Mid-market exchange rate (baseline) — 16.9814 ZAR per GBP — 169,814 ZAR.
  • Exchange rate offered by Currencies Direct — 16.9154 ZAR per GBP — 169,154 ZAR.
  • Difference between baseline and Currencies Direct rate for £10,000 — 660 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 0.39%.
  • There is no additional fee levied by Currencies Direct.


 

Currencies Direct mobile applications

Currencies Direct offers a complete mobile application available for Android and Apple phones. The app allows users to:

  • Transfer money quickly and easily.
  • Stay up-to-date with currency trends using rate alerts.
  • Check live exchange rates and costs.
  • View online, offline, and historic activity.

Additional services from Currencies Direct

Contracts, forward, limit, and stop-loss orders

  • Forward contracts — you can set an exchange rate now and then pay for the transfer and get that exchange rate at some point in the future. Forward contracts can be purchased up to a year ahead of then you need to make the transfer.
  • Limit orders — a limit order lets you only transfer money (and fund the transfer) when the exchange rate meets a threshold that you’ve previously defined. This lets you take advantage of changing rates without having to watch them like a hawk.
  • Stop-loss orders — a stop-loss order lets you define a threshold which is the minimum currency exchange rate you will accept. Your currency exchange will then be made if this threshold is breached. It’s a useful way to manage your exchange rate risk.
  • Combining orders — you can combine the above orders to hedge against exchange rate movements and take advantage of favorable exchange rates.

Business currency exchange services

  • Multiple and batch payments — Currencies Direct lets you create and upload information allowing you to make multiple payments to employees and suppliers around the world.
  • Smart currency conversion — designed for online sellers, smart currency conversion lets business owners manage their international collections and payments more easily, optimizing cashflow.
  • Multiple collection accounts — you can get access to Currencies Direct collection accounts in multiple currencies and countries allowing you to take payments around the world. You can then convert money when you need to, or do it on an automatic schedule.
  • Manage outgoing payments — a service designed to help online sellers who source inventory and stock from suppliers in other countries.
  • Risk management — expertise and simple advice from currency specialists to help manage risk and reduce the impact of exchange rate fluctuations.

Other currency exchange and money transfer services

  • Regular, fee-free transfers — Currencies Direct allows you to make regular transfers via direct debit. This is fee-free and you can choose weekly, monthly, or quarterly schedules. You can also lock-in future transfers at a guaranteed rate.
  • Travel money — Currencies Direct has partnered with a service called WeSwap to provide low-cost travel money for international travellers.
  • Daily news on market movements — Currencies Direct provides news and live exchange rates on their website.
  • Currency converter — you can easily find out how much money is worth in a different currency via their online tool.
  • Currency charts — see how currency pairings have performed historically.
  • Rate alerts — get alerts automatically when currency exchange rates hit a certain threshold.

Currencies Direct Offices

Currencies Direct has offices around the world including the UK, China, France, India, Portugal, South Africa, Spain, and the USA. You can find full details and contact information here.


United Kingdom

One Canada Square
Canary Wharf
London
E14 5AA
United Kingdom

France

Ophira 1, Place Joseph
Bermond
Valbonne Sophia Antipolis
06560
France

Portugal

Ave 5 de Outubro, No 246
Almancil
8135-103
Portugal

Spain

Avenida Mediterráneo 341
Mojácar (Almería)
04638
Spain

USA

4700 Millenia Boulevard
Suite 175
Orlando
FL 32839
USA

South Africa

Office 1405
14th Floor, Portside
4 Bree Street
Cape Town
8001
South Africa

China

Unit 10, Level 13, Tower 3, Kerry Plaza
No.1 Zhong Xin Si Road
Shenzhen 518048,
China

India

601, A Wing, Eureka Towers
Mindspace, Malad (W)
Mumbai
400 064
India



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Key facts about Currencies Direct

Service information

Time to open an account A few minutes
Pay-in options Bank Account
International bank transfer
Pay-out options Bank account
International bank transfer
Minimum amount Yes
Maximum amount No
Available languages
Français
English
Deutsch
Español
Português
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents ID, Proof of Address

Company information

Type of service provider Foreign exchange companies
Active since 1996
Headquarter London
Jurisdiction United Kingdom
Regulated by FCA

Contact information

Contact support london@currenciesdirect.com
Service hour -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect


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