Xendpay - Independent review

All you need to know before sending money with Xendpay

Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews

7.80/10 Good
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Xendpay review by Monito

Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.

What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!

Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.


PROS
  • Xendpay exchange rates are excellent
  • Pay What You Want for transfer fees
  • Great reviews on Trustpilot
CONS
  • No Android mobile app
  • Xendpay can only send to bank account or mobile wallets
  • Pay What You Want model only applies up to the first £2000 sent



Reviews powered by

2,932 customer reviews on Xendpay on Trustpilot


17 hours ago
by Sujay

5 stars

It was a great and very helpful and …

It was a great and very helpful and wonderful experience with Xendpay. and hopefully will use this service in the future as well.

17 hours ago
by arjun

5 stars

It's good and reliable.

It's good and reliable.

1 day ago
by Venkata Vijay Kumar

5 stars

It was very easy

It was very easy, reliable and a good conversion rate given.


More reviews

2 days ago
by Senthil Kumar

5 stars

Xendpay makes me transfer my money with …

Xendpay makes me transfer my money with ease with reasonable processing fee. Continue to good service team!!

2 days ago
by Jim Warren

5 stars

Solid System With Full Traceabiliy

On all the transactions I've made, there has been no issue. One got mislaid inside recipient's foreign bank, but the recipient was able to prove through...Read more

On all the transactions I've made, there has been no issue. One got mislaid inside recipient's foreign bank, but the recipient was able to prove through all the Xendpay email/Barclay transfer that I received that money definitely had been sent. And was given full amount. In a word full Traceability!

2 days ago
by Rahul

2 stars

It took too long to get money …

It took too long to get money credited... Thanks!

2 days ago
by Geep

4 stars

First time with Xendpay

First time with Xendpay. Was attracted with a £10 promotion, but the system failed to register the £10 so I had to chase it up. It was however, sorted...Read more

First time with Xendpay. Was attracted with a £10 promotion, but the system failed to register the £10 so I had to chase it up. It was however, sorted quickly and now i have a credit for my next transfer, which I will use because they were very good on rate and quick on transfer

2 days ago
by Rajith Kumar

4 stars

very good service

very good service. I recommend it. I recieved money on the next day of transfer.

2 days ago
by Robert

4 stars

Buying a bat

Payment went through without any difficulty - I was able to track it and it was easy to use

2 days ago
by dominique deslances

5 stars

excellent rates

excellent rates. quick and easy.

2 days ago
by Gem

5 stars

Inexpensive

Inexpensive, easy, without a hitch.

3 days ago
by CJ

4 stars

Extrememly good service

Extrememly good service. Quick and efficient. I am just a little perturbed to see an association with the Clinton Mob.

4 days ago
by RUPERT

3 stars

Fund transfer communicaoitn status is NOT online/up-to-date!

i notice your fund transfer status information is NOT always up-to-date and latest! i normally get the email notificaiton about fund transfer only after...Read more

i notice your fund transfer status information is NOT always up-to-date and latest! i normally get the email notificaiton about fund transfer only after many hours after the fund is transferred.

4 days ago
by OLIVIER

5 stars

really good for send money .

really good for send money .

4 days ago
by Moreda

5 stars

I highly recommend using Xendpay

I highly recommend using Xendpay. They are very efficient and you get the best exchange rates

4 days ago
by patrice

5 stars

very fast and convenient service

very fast and convenient service the registration is a bit long due to identity verification but after that, money transfer takes two days. the support...Read more

very fast and convenient service the registration is a bit long due to identity verification but after that, money transfer takes two days. the support is reactive and efficient. i used Xendpay twice and i will use it again to avoid the waste of time and money of my bank!!!

5 days ago
by Bob

5 stars

Quality service

Quality service provided by a quality team. Rates are always as good as they can be with minimum charges. I Have used this company now for several years...Read more

Quality service provided by a quality team. Rates are always as good as they can be with minimum charges. I Have used this company now for several years and cannot fault the service provided. Well done to all at Xendpay

5 days ago
by zahoor ahmad

1 stars

Worst company

It is worst company that i got sent money with. From last two weeks, they still did not send my money. I say to everyone that be away from this company....Read more

It is worst company that i got sent money with. From last two weeks, they still did not send my money. I say to everyone that be away from this company. They are using clients money for their own business.

5 days ago
by Andrew Johnson

5 stars

The money left my account Friday …

The money left my account Friday arrived in receiving bank Monday. Always fast and with good rates.

6 days ago
by PHILIPPE

5 stars

Good service for a first use

Good service for a first use

6 days ago
by Kennedy Mhandu

5 stars

Very good service and prompt and easy …

Very good service and prompt and easy to use

6 days ago
by Ihor Venher

1 stars

Not too good payment service

My review is based not only on my experience, but also on experience of my team, that is receiving funds through Xendpay. I am receiving funds monthly...Read more

My review is based not only on my experience, but also on experience of my team, that is receiving funds through Xendpay. I am receiving funds monthly through this service. It was always quite fast (1 or 2 days) to get money. Couple of month ago my friend got error in his payment (and that was not sender who made error) and it took month to return money and send again. Now i got into problem as well. Sender send me money on late Monday last week. By Monday of this week funds still was not received - so sender opened support ticket with Xendpay. Xendpay replied funds will be received on Tuesday. On Wednesday funds was still not received and Xendpay is not replying to other emails. Today is Thursday and something is telling me that there will be no reply and no funds received today as well. Best Regards, Ihor

6 days ago
by Ali

5 stars

The best organization for sending money …

The best organization for sending money , I appreciate your support, service, help Many thanks

08/09/2017
by Rudolph

4 stars

Really great service

Really great service - very low charges and reduced transfer delays. Got little worried twice because transfer to India had some technical problem but...Read more

Really great service - very low charges and reduced transfer delays. Got little worried twice because transfer to India had some technical problem but could be solved asap - money could reach just on time. Otherwise really useful service

08/08/2017
by Kiran Krishnayya

5 stars

One of the best options for sending …

One of the best options for sending money abroad.I would recommend this this to all.. Very transparent.. Best part is you'll get the money which is shown...Read more

One of the best options for sending money abroad.I would recommend this this to all.. Very transparent.. Best part is you'll get the money which is shown in the beginning of transaction though it takes couple of days to get the money credited in beneficiary account.

08/08/2017
by Bhanu

4 stars

With regards,

With regards, I chose you based on the best exchange rate, but the reality turns out quite different towards the end when it becomes very expensive, even...Read more

With regards, I chose you based on the best exchange rate, but the reality turns out quite different towards the end when it becomes very expensive, even more expensive than the other counterparts, because other charge statically irrespective of the sum, while you charge rate dynamically, that means when the sum is low it may be profitable to use you, but when it becomes bigger it is lot more expensive to use you. Because the total percentage on the amount makes it as such and the excuse of the third party will not make it less expensive for your service, when it needs to be done transaction internationally. In general, the charge taken by the best in the business is around 199 sek for the highest amount possible, may be their rate of exchange has lower value than you. But they do not have this third party security excuse. That is why even your service is good, but it is not competitive enough to sustain in the long run until or unless you overshine them. Thanks, Think about it

08/08/2017
by Fareena

5 stars

Great service

Great service and fast customer service response. Definitely recommended!

08/08/2017
by sreenivasarao

5 stars

It is faster and safety.

It is faster and safety.

08/08/2017
by SURJEET

5 stars

Its one of the fastest and best

Its one of the fastest and best! I see Xendpay becoming one of the world largest & Trustful company in the world.

08/08/2017
by Pradip

5 stars

Kept me updated throughout

Kept me updated throughout Thank you for keeping me updated via mails throughout the Transaction. I have marked all the notifications helping me feel...Read more

Kept me updated throughout Thank you for keeping me updated via mails throughout the Transaction. I have marked all the notifications helping me feel assured that my money was in safe hands. Thank you and all the best.


Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Xendpay is an easy, uncomplicated and pleasant experience
  • Xendpay is a quick and easy way to send money
  • Customer service is friendly and helpful
Negative
  • Some customers complain that transfers take too long to reach the recipient
  • Xendpay’s customer service was sometimes too slow to respond or provided generic responses


Can I trust Xendpay ?

Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.

RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 583155

 







How Xendpay works


1. Create an account: Sign up for Xendpay in just a few moments. You can do this by connecting with your Facebook or Google account.

2. Set up a transfer: Enter how much you're sending and where you’d like the money to be received. If you’ve sent money to them before, just pull up their details - Xendpay has held onto them for you.

3.Pay What You Want: Check out what you'll be saving by using Xendpay, and pay a fee which you think is fair. If you’ve sent more than £2000 with Xendpay, the transfer fee is no longer discretionary.

4. Send the money: Send your money to Xendpay with a local bank transfer or by paying with a debit or credit card. When 3rd party charges will be incurred, you’ll see exactly what you will have to pay and Xendpay will recommend a cheaper alternative where possible.

5. Money on its way: Your money is sent to the recipient’s bank account. You can track the transfer from the Xendpay dashboard.


 


 

Xendpay Exchange Rates and Fees

Transfer fees: Xendpay’s unique “Pay What You Want” model means that you decide what transfer fee to pay. This feature is available for the first £2000 you send with Xendpay per year. Above that, Xendpay charges a low transfer fee which depends on the currency you’re sending to, in most cases 0.45% or 1.4% with a minimum fee.

Exchange rates: Xendpay’s exchange rates are generally among the best, as confirmed by our research and many user reviews on Trustpilot.

Other fees: If you’re sending to a mobile wallet, the fees are usually higher and you might have to pay delivery fees on top of the transfer fees. Furthermore, if you’re paying with a credit card, you will incur payment fees of 1.7% if you’re in Europe and 2.6% elsewhere. Debit card payments are free in Europe and cost 2.6% elsewhere. Finally, SOFORT payments cost a flat £1.50/€2.00 extra fee.


Xendpay mobile app

Xendpay offers a mobile app for iOS devices (iPhone, iPad, iPod, etc.). The Xendpay iOS app allows you to easily open an account, exchange and transfer money, and track your money transfers from anywhere and at any time.


Additional services

In addition to being useful for migrant workers, expats, students abroad and overseas property owners, Xendpay also provides international payment solutions to business customers. If you are looking to make international payments for your business, Xendpay can help you to pay international suppliers and freelancers, pay salaries abroad, or transfer money to a foreign subsidiary.


 


The story behind Xendpay

Xendpay was founded in 2012 by Indian migrant Rajesh Agrawal, and his business partner Paresh Davdra. Rajesh was earning £50 a month working in India, until a job opportunity with a foreign exchange company brought him to London in 2001. Convinced of the huge potential to improve the way people send money abroad, he borrowed £20,000 from a bank (telling them it was to buy a car) and started a foreign exchange company, RationalFX.

The company was the first to set up an online currency exchange platform in the UK, and quickly became very successful. Frustrated with the high costs he incurred when sending money back to India, Rajesh created Xendpay in 2011. By piggybacking on the existing infrastructure of RationalFX, Xendpay was designed to make migrant remittances as cheap and safe as possible.


 


 

Which documents will Xendpay require to verify my identity?

Xendpay has to verify your identity following the anti-money laundering procedures. You may be required to provide your passport number, a copy of an Identification Documents, a proof of your address and some information about the payment.

 

Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Xendpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank statement or utility bill, a local authority tax bill, correspondence from a regulated financial sector firm, confirmation from the electoral register, a Solicitor's letter confirming recent house purchase, NIHE, Council or private rent card, a tenancy agreement, benefit book or correspondence from benefits agency or correspondence from HM Revenue & Customs.

Proof of funds

You might also need to inform Xendpay about your relationship to the beneficiary (Family member, friend, supplier etc..) and the purpose of the transfer (family support, living expenses etc..).


Xendpay's Offices

 


United Kingdom

One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom


 

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Key facts about Xendpay

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @xendpay
Facebook xendpay
Youtube xendpay


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