OFX - Independent review

All you need to know before sending money with OFX

8.30/10 Very good
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ZERO transfer fees for Monito users (you only pay the exchange rate margin).


OFX review by Monito

OFX (previously known as OzForex, NZForex, UKForex, CanadianForex, ClearFX, USForex and Tranzfers) is one of the world’s largest companies specializing in foreign exchange and international payments. The company was established in 1988 to provide individual and corporate clients with a superior digital alternative to existing foreign exchange services. OFX has transacted over $100 billion in its history, sending money to bank accounts in 197 countries and in over 50 currencies. The company is headquartered in Sydney with 5 other offices around the world, and is listed on the Australian Stock Exchange. This allows OFX to offer 24/7 trading facilities over the phone or online, which might make it the first ever currency trading firm to be open on weekends.

By leveraging network effects, OFX are able to provide pricing and service normally reserved for institutional customers. Their lower fees and better exchange rates will save you plenty of money compared to using traditional solutions such as banks, while their foreign exchange experts will answer all your questions and guide you throughout the entire process.


PROS
  • Available 24/7 over the phone or online with teams around the world
  • One of the largest and most experienced companies in the business
  • Extensive banking network provides fast and cheap collection and delivery of funds
  • Outstanding customer service and expertise
CONS
  • A bit more expensive than other solutions for sending small amounts
  • Only available in English




Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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2,323 customer reviews on OFX on Trustpilot


23 hours ago
by vijay

5 stars

£ to Euros went smoothly

I converted £ to 60 Euros for payment as a birthday present to someone with an account at Commerzbank in Germany. All went smoothly. Good rate received....Read more

I converted £ to 60 Euros for payment as a birthday present to someone with an account at Commerzbank in Germany. All went smoothly. Good rate received. No fees charged by the German bank. Received there within a day or two of my sending the money.

2 days ago
by Joachim Rohde

5 stars

The exchange and transfers worked as …

The exchange and transfers worked as assumed without a glitch. Telephone responses were in time. Answers were competent. Maybe a few more trustbuilding...Read more

The exchange and transfers worked as assumed without a glitch. Telephone responses were in time. Answers were competent. Maybe a few more trustbuilding words would be appreciated when customer trusts OFX with his/ her money.

2 days ago
by Ronald

5 stars

Very fast service!

Very fast account opening. Also amazed how quick my money transfer was; it was all arranged on the same day!


More reviews

4 days ago
by Jeffrey Demmon

5 stars

good exchange rate and no fee.

good exchange rate and no fee.

5 days ago
by Lian Ding

1 stars

My transaction involves changing A$ to UK Pounds

My transaction involves changing A$ to UK Pounds Sterling where I am sending money from Australia to my daughter in UK. I had two experiences with OFX. ...Read more

My transaction involves changing A$ to UK Pounds Sterling where I am sending money from Australia to my daughter in UK. I had two experiences with OFX. The 1st experience involves 1,000 Pounds Sterling and it went smoothly - within 2-3 business days, the money was in my daughter's account. The 2nd experience (~7 weeks later) was completely different - it involves just over 10,000 Pounds Sterling (I used the 1st experience to gauge how good or bad OFX is). And based on my 1st experience I thought OFX was great. But the 2nd experience completely puts me off using OFX. Here is my story. OFX have NO idea that the money did NOT get into my daughter's account UNTIL I enquired about the transaction which is ~1 week later. As they have no idea, they then told me a day later that the bank require me to provide some more details of the sender which I promptly provided on the same day. Three business days later, the money has still not appeared on my daughter's account. Again I contacted OFX customer service but again they have no clue why this is taking so long. This is starting to get on my nerves so I needed to know 2 fundamental things - where is my money and when is it going to be in my daughter's account? OFX customer service cannot provide answers to these 2 fundamental questions. Alarm bells start to ring for me that if OFX cannot provide answers to these 2 questions, then they cannot be a professional outfit! Finally I managed to get onto the customer service supervisor who was at least able to answer one of my 2 questions. My money is with their (OFX) bank Barclays so it has NOT gone to the recipient's bank (NatWest) yet and this is some 2 weeks later. But she cannot provide an answer as to WHEN my money will get to my daughter's account. This is completely unacceptable and I told her so and forewarn her that OFX is about to lose a customer for good. She didn't sound too concern about this. Perhaps OFX has too many customers. As of now (2+ weeks later), my daughter is still waiting for my money to get into her account. How can this be acceptable when the OFX web site says "it usually takes 1-4 business days"? I am completely flabbergasted about the lack of competence of the OFX team when they are handling such large sums of money. I will let you be the judge as to whether you should use OFX. Clearly I will not be.

1 week ago
by Deborah Horne

5 stars

Hi Friends forget the Banks lengthy …

Hi Friends forget the Banks lengthy paperwork- Not to mention their fees ! Since discovering OFX - I never look back. Saves money and precious time. All...Read more

Hi Friends forget the Banks lengthy paperwork- Not to mention their fees ! Since discovering OFX - I never look back. Saves money and precious time. All my online scam suspicions were to no avail. These guys are great- They gained my full trust in no time- security is second to none - Once you have passed necessary registration...... you are safe off and flying- can't go wrong.....

10/11/2017
by Melmel Macfee

2 stars

Incompetent, unethical

I would like to tell my story of trying to make a simple via OFX. Because either poor design or some glitch, my monies failed to be transferred overseas...Read more

I would like to tell my story of trying to make a simple via OFX. Because either poor design or some glitch, my monies failed to be transferred overseas and worse, OFX people waited a whole month to inform me. This is bad. Because there$we for a workshop receiving many others' fees, the director assumed my payment was one of the transfers, when I told her it was sent. I had to cancel my trip when my mother of 90 fell ill and later died. The workshop director graciously wired my money back. To my horror, I discovered OFX never sent money over originally, so I informed the director and had to try again to send money back. But first I was so upset that my money was being held by ofx for the entire month I asked for the$ to be sent back to my bank. The kids at OFX were nice but incompetent I felt. Not all mind you but several I talked to couldn't figure it out. my bank charges a $15 transfer/wire fee each time which By the end, I lost $60 in bank transfer fees and even more in exchange rate fees. All because OFX didn't inform me that my money was never sent for a whole month! This is not acceptable nor ethical. I cannot recommend OFX or leave a favorable review.

10/10/2017
by Tenn Sen

5 stars

Everything went smooth

Everything went smooth, my family in Malaysia received the money within 3 business days (the whole process). I was very nervous and not sure if online...Read more

Everything went smooth, my family in Malaysia received the money within 3 business days (the whole process). I was very nervous and not sure if online transfer would be a safe way to do, and there go my virgin transfer with OFX! And it’s free for your first timer with OFX. Thanks again.

10/10/2017
by Gary Seaward

5 stars

Great service

Great service , easy to use !

10/10/2017
by Scott

2 stars

Used to be the best

Used to be the best, now, just "meh." Rates are barely competitive and that's only if you haggle for price. They won't send funds to this or...Read more

Used to be the best, now, just "meh." Rates are barely competitive and that's only if you haggle for price. They won't send funds to this or that company. It truly is getting more and more difficult to do business with them.

10/10/2017
by Terry Rees

5 stars

All to easy with OFX

I found the whole process simple and easy to use once I learnt how to use the ofx app which was easy to do thanks to a great app. Customer service over...Read more

I found the whole process simple and easy to use once I learnt how to use the ofx app which was easy to do thanks to a great app. Customer service over the phone was fantastic, and the person who helped me get set up made me feel very comfortable in the process and the choice to use ofx. It was a choice between ofx and western union and I'm glad I chose ofx, and will continue to use ofx in the future. Many thanks for an easy pleasant transaction

10/10/2017
by Ray Manders

5 stars

OFX - WOW if there is any better out there show me!!!

WOW within an hour of my web inquiry to OFX i got a phone call about my inquiry and to help me set up an account and verify me very help full person,...Read more

WOW within an hour of my web inquiry to OFX i got a phone call about my inquiry and to help me set up an account and verify me very help full person, about 4 days later i decided to give them a go transferring money from Australia to USA to pay for goods WELL from my order there was a phone call within an hour to verify my transaction and what to do next, the whole process from order to US$ into the manufacturers bank account 2 days with either a phone call or email or both to notify me every step my money took my head is still spinning when it stops spinning i will do another transaction LOL ( oh i started using another company took 6 days to set up account and verify when i went to use it i was told could not activate account please ring this # yeah!!!)

10/10/2017
by jacqui

5 stars

Too Easy

Wow. I was purchasing a product direct from China. I had issues with another company and then someone recommended OFX. Their rates were great so I filled...Read more

Wow. I was purchasing a product direct from China. I had issues with another company and then someone recommended OFX. Their rates were great so I filled in questionnaire and within seconds Portman Ma phoned me to validate. I then went onto make my purchase and then realised I had made a mistake. I quickly emailed Portman Ma and he called me back and calmly rectified my error. No hassle, straight forward transaction as should be. Thank you for your assistance and I will use you again. j

10/10/2017
by Michael allport

4 stars

OFX is the best

OFX is the best

10/09/2017
by Colin Napier

5 stars

what more can you want

competitive rate, clear process, quick transfer, good staff, multiple positive customer reviews - what more can you want.

10/08/2017
by Jason Santos

5 stars

I was a bit worried at first

I was a bit worried at first, and sent £100 using my own bank’s wire service and £100 using OFX. Using my own bank I was charged £25, and $16 at the...Read more

I was a bit worried at first, and sent £100 using my own bank’s wire service and £100 using OFX. Using my own bank I was charged £25, and $16 at the receiving bank account. Using OFX I wasn’t charged, and had a better exchange rate! It was also quicker than my own bank wire transfer too! My only problem, which is nothing to do with OFX, is that my receiving US bank charged $15. So my advice is to check out your receiving banks’ charges for domestic wire transfers. I will definitely use OFX again, but for more than £100 next time!

10/08/2017
by Ivan

1 stars

Really thats your response below.Here …

Really thats your response below.Here is my response I get payed in US dollars into Natwest Bank which is registered in the UK.The reason why it is...Read more

Really thats your response below.Here is my response I get payed in US dollars into Natwest Bank which is registered in the UK.The reason why it is registered in the UK is because that is my home.I have a British Passport/Driving license/bank account.I have used your services for years because you were giving me more money than my bank.That is your business you are in.I have now opened an account with XE and guess what They have no problem with that.I would recommend XE over this company anytime.A million times better wish I had used them years ago.There system is way better than yours by a long shot.Are your customer services real people or robots? Very annoyed EX customer Hi Ivan, We truly apologize for the inconvenience. As you've stated, you’ve been a loyal customer for many years and we’d love nothing more than to keep your business and continue servicing your transfer needs. However, our regulatory requirements and internal policies dictate that all of our clientele must satisfy our compliance requirements, especially when domiciled in a high risk or sanctioned jurisdiction. As I’m sure you can understand, this keeps the service safe and secure for not only you, but every one of our users. We hate to see you go but hope you can understand the reasoning behind our Certified Document request. Kind regards, The OFX Team

10/08/2017
by Ilian Ianev

5 stars

Excellent service

Excellent Money transfer service Someone called next day to confirm details Money was transferred same day after they received my funds via BPay.

10/07/2017
by Ivan

1 stars

Horrible robotic customer services very bad.Longtime customer treated like a fraudster

Been with these for years.Even wrote a great review for them.Then out of the blue they ask me for Certified documents.I then speak to customer services...Read more

Been with these for years.Even wrote a great review for them.Then out of the blue they ask me for Certified documents.I then speak to customer services and its like speaking to robots.I have closed the account and won't be using ever again rude company.I offered bank statements, passport,driving license etc.Money goes into my UK bank Account treated like some kind of fraudster.Not recommended better out there like World First or XE.

10/07/2017
by Dmitri

1 stars

When I went from Canada to Ukraine for …

When I went from Canada to Ukraine for some time and tried to transfer money from my bank account in Canada to my bank account in Ukraine they began to...Read more

When I went from Canada to Ukraine for some time and tried to transfer money from my bank account in Canada to my bank account in Ukraine they began to ignore me not looking on the fact that I provided all proofing documents! Unexpected bad service!

10/06/2017
by Robert

5 stars

20 hours account to account NZ to Aus

20 hours account to account NZ to Aus, excellent

10/05/2017
by Szymon Stasik

1 stars

unable to handle currencies that are advertised.

Only after already some time spend to register I've been told that the currency shown as supported for incoming payments in fact are not supported and...Read more

Only after already some time spend to register I've been told that the currency shown as supported for incoming payments in fact are not supported and that they have no idea why/when etc... even if the reasons for transfers between my own accounts are perfectly legal and valid.

10/05/2017
by Stanley Bell

5 stars

As good as ever!

As good as ever!

10/05/2017
by Glenn Williams

5 stars

first time user

first time user, found the whole process to be clear and simple, and appreciated the speed of transfer and lack of transfer fee

10/05/2017
by Mm

5 stars

Excellent service and very …

Excellent service and very professional. I wish I had started using OFX years ago instead of using the bank.

10/05/2017
by Judy Lynne

5 stars

Best exchange rates.

Very easy to use, good exchange rates and help for unexpected problems is only a phone call away.

10/03/2017
by Lachlan McPherson

5 stars

I'm really happy with this company

I'm really happy with this company. I've been transferring cash from an Aussie bank account to a US account and everything has been super easy.

10/03/2017
by Joanne Withy

5 stars

Great service and delivery

OFX had competitive rates, great customer service and most importantly the money was transferred quickly.

10/03/2017
by Ronald Hoar

5 stars

Quick response and no fuss

Quick response and no fuss

10/01/2017
by Jim Everett

4 stars

Definitely worth working through the complexity

Being new to this sort of transfer it did seem a bit complicated to just put some money into my overseas account. Being able to load funds using a debit...Read more

Being new to this sort of transfer it did seem a bit complicated to just put some money into my overseas account. Being able to load funds using a debit card was nice feature, pity it is not available from the mobile app. I was a bit surprised to get a call from a real person to confirm the details, but it was reassuring. Unfortunately there was some doubt over whether I had sent funds, I assume this is because I set things up over the weekend and my debit card transaction did not complete till the Monday. In the end the funds duly appeared in my overseas account. A great rate and I will use again


OFX are very well reviewed on Trustpilot, with an average rating of 9.2 stars out of 10. Here’s a summary of what OFX customers have to say:

Positive
  • The exchange rates are much better than the banks, and “the best around” according to certain customers.
  • Customers were very happy with how quick the entire process was, with the money being delivered the same day in certain cases.
  • Using OFX is easy and simple.
  • OFX’s customer service is top notch, friendly and professional.
Negative
  • A few customers had isolated incidents with OFX, such as the money taking an extra day to arrive due to banking holidays, extra compliance checks, or falsely entered beneficiary account details.


Can I trust OFX?

OFX (the trading name of OzForex Group Ltd) operates and is regulated in multiple jurisdictions, including Australia where it is headquartered (regulated by ASIC under an Australian Financial Services Licence), the UK (Authorised Payment Institution regulated by the FCA), the US (registered with FinCEN as a Money Services Business on a federal level, and licensed as a Money Transmitter in 49 states), and Canada (Money Service Business registered with FINTRAC federally, and with AMF in Quebec). The company is listed on the Australian Stock Exchange, which requires OFX to respect a strict set of rules including transparent disclosure of certain information.

As per regulations, OFX holds clients’ funds completely separate from its own business accounts in so-called segregated accounts which it holds with highly rated financial institutions. Should the company have any financial difficulties, your money would be safe. OFX is also required to meet strict capital requirements and employ a range of internal procedures including staff training, risk management, audit and accounting.

OFX has been operating since 1988 and has transacted over $100 billion since then, making it one of the most experienced and largest foreign exchange businesses in the world. With over 270 employees spread across 6 offices, OFX certainly has a global footprint.

Overall, OFX is probably one of the most trustworthy companies in the foreign exchange and international payments business in the world.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 630685

 







How OFX works


1. Register by filling in your details online.

2. After your registration, OFX will call you to complete the account setup and answer any questions you may have.

3. If additional verification is required, which happens in a minority of cases, OFX will ask you to submit additional documentation.

4. Login on the OFX platform and get a live exchange rate quote.

5. Enter your recipient’s bank account details and book your deal.

6. Send your funds to OFX via bank transfer within 48 hours, and OFX will take care of the rest!

If you prefer, you can set up your transaction with an OFX dealer over the phone, or through the OFX mobile app which is available on both Android and iOS. The OFX app allows you to check live market exchange rates, initiate an international money transfer, and track your money while it’s being transferred, at any time and from anywhere.


 


 

OFX exchange rates and fees

OFX transfer fees: OFX charges no transfer fees for Monito users on all their transactions. This means the entire amount, with no deductions, is converted at the agreed-upon exchange rate

OFX Exchange rates: OFX has among some of the best exchange rates in the market. Their exchange rates get even better the more you send, with margins as low as 0.4%. After you agree on an exchange rate with OFX, the rate will be locked so that you know in advance exactly what amount your beneficiary shall receive, regardless of how the exchange rate evolves.

Other fees: In 85% of cases, payments are settled via domestic bank accounts, without any intermediary or receiving bank fees. In other cases, OFX guarantees there won’t be any deductions from intermediary and/or receiving banks when transferring your money to the beneficiary account. The only exceptions are JPY and ZAR, which may attract additional fees due to local regulations (this applies to all providers).


OFX supported currencies

AUD Australian Dollar
CAD Canadian Dollar
CHF Swiss Franc
DKK Danish Krone
EUR Euro
GBP Pound Sterling
HKD Hong Kong Dollar
JPY Japanese Yen
MXN Mexican Peso
NOK Norwegian Krone
NZD New Zealand Dollar
PLN Polish Zloty
SEK Swedish Krona
SGD Singapore Dollar
USD US Dollar
ZAR South African Rand

Exotic currencies (receive only)


AZN Azerbaijani Manat
BGN Bulgarian Lev
BND Brunei Dollar
CZK Czech Koruna
EGP Egyptian Pound
FJD Fiji Dollar
HUF Hungarian Forint
IDR Indonesian Rupiah
ILS Israeli Shekel
INR Indian Rupees
KRW South Korean Won
KWD Kuwaiti Dinar
LKR Sri Lankan Rupee
MAD Moroccan Dirham
MGA Malagasy Ariary
MYR Malaysian Ringgit
OMR Omani Rial
PEN Peruvian Nuevo Sol
PGK Papua New Guinea Kina
PHP Philippine Peso
PKR Pakistan Rupee
SAR Saudi Riyal
SBD Solomon Island Dollar
SCR Seychelles Rupee
THB Thailand Baht
TOP Tongan Pa anga
TRY Turkish Lira
TWD Taiwanese Dollar
TZS Tanzanian Shilling
VND Vietnamese Dong
VUV Vanuatu Vatu
WST Samoan Talar
XOF CFA Franc
XPF CFP Franc

 

Additional services

Recurring transfers with OFX

If you have regular needs to transfer money internationally, e.g. to pay for an overseas mortgage, receive your pension abroad, repatriate a foreign salary, or pay for overseas tuition, you can automate your transfers over up to 12 months with OFX. By setting up a direct debit or a regular transfer from your bank account, OFX shall automatically receive your funds, convert them at the agreed-upon rate, and transfer your money to the chosen beneficiary account. You can even set up a fixed payment plan, which locks in the exchange rate so that it remains the same for each of your transfers throughout the plan.

Forward contracts

A forward exchange contract allows you to lock in an exchange rate today for a future transaction up to 12 months later. This is particularly interesting if you believe the current exchange rate is favorable, or if you would rather not be exposed to the foreign exchange fluctuations to better manage your cash flow and risk. When setting up the forward contract, you only pay a small deposit, and pay the rest when you make your transfer.


Limit and stop loss orders

A limit order allows you to choose an exchange rate which, when reached by the foreign exchange markets, will automatically trigger a transfer. That way, you don’t need to constantly monitor the exchange rate, and can set a target level which you won’t miss.

OFX FX options

Currency options (also known as FX options) give the right (but not the obligation) to exchange money at a predetermined rate at a future date. They allow you to guarantee a worst case scenario, while potentially benefiting from fluctuations of the exchange rate in your favor.


Business customers

OFX works with many companies around the world and across industries - from mining to e-commerce - to help them meet their foreign exchange needs. Examples include paying suppliers in China, outsourcing costs to the Philippines, global payroll through bulk payment uploads or Xero integration, international investments, acquisitions of other companies, process receivables through local collection accounts, and their new online seller solution (e.g. to receive Amazon payments).

Daily Market News

Every day, the experts at OFX publish an analysis of how different currencies have been trading. This allows you to always keep up to speed on how the market is evolving, and decide when is the best moment to make your international money transfer with OFX.


The story behind OFX

OFX was launched in 1988 by Matt Gilmour and Gary Lord. It was originally set up as a website providing information on foreign exchange under the name OzForex. When Gilmour lost his job at the foreign exchange department of a bank, he saw the potential to help people get better exchange rates and superior customer service when making their international money transfers. The goal was to bring the entire process of exchanging currencies online to allow significant cost savings. Originally focussing on the Australian market, the company quickly expanded to New Zealand in 2001 under the name NZForex, the UK in 2005 under the name UKForex, Canada in 2007 under the name CanadianForex, Hong Kong in 2011 under the name ClearFX, and the US in 2012 under the name USForex. OzForex became a publicly traded company on the Australian Securities Exchange under the code "OFX" in 2013, and began a brand consolidation in 2015 under the single brand name “OFX”.

 


Which documents will OFX require to verify my identity?

To comply with anti-money laundering (AML) and know your customer (KYC) regulations, OFX must verify your identity and address. If you reside in the UK, the US, Australia, New Zealand or Western Europe and have not recently moved, they may be able to do this electronically. If not, you will be required to provide verification documents.


Identification Documents

It should be a copy of your current driver's licence or passport.

Proof of address

In order to verify your address, OFX will need a copy of a document from a reliable institution showing your name and your address. This document can be a a utility bill, current tenancy agreement or a letter from a government body, and must have been issued within the last 3 months and addressed to yourself. In addition, you must provide a bank statement or an address verification code which will be sent to you by OFX.

Contact

Australia: Personal 1300 300 424 (Local call) // +61 2 8667 8090 (International) // Business 1300 300 524 (Local call) // +61 2 8667 8091 (International)

United States: Personal 1-888-288-7354 (Free call) // Business 1-888-966-6888 (Free call)

Canada: Personal 1-800-680-0750 (Free call) // Business 1-855-680-0745 (Free call)

New Zealand: Personal 0800 161 868 (Free call) // Business 0800 161 898 (Free call)

United Kingdom: Personal +44 207 614 4194 // Business +44 207 614 4195

Hong Kong: Hong Kong 9am to 7pm (+852) 2777 7147 (Free Call) // Hong Kong After Hours 800 969 599 (Free Call)



Offices

 


Australia

Level 19
60 Margaret St
Sydney
NSW 2000
>

United Kingdom

1st Floor
85 Gracechurch St
London
EC3V 0AA

United States

49 Stevenson St
13th Floor
San Francisco
CA, 94105

Canada

Suite 1002
145 King St West
Toronto, ON
M5H 1J8

New Zealand

Level 27, PWC Tower
188 Quay St
Auckland


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Ask questions or share your comments on OFX




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Key facts about OFX

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Available languages
English
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents -

Company information

Type of service provider Foreign exchange companies
Active since 1998
Headquarter Sydney, Australia
Regulated by ASIC

Contact information

Contact support -
Service hour -
Twitter @OFX_OZ
Facebook ofx
Youtube OFX-it


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