Savings of 0.25% to 4% with World First exchange rates compared to a bank. Personal account manager provided as standard to help you with currency transfers. Exceptional customer service.
World First is one of the best established and well known specialist currency exchange providers. Headquartered in the UK, they provide dedicated international money transfers around the world. World First serves individuals and businesses, including online ecommerce exchange services.
Like many specialist currency providers, World First is designed for transferring larger amounts overseas, and they have a minimum transfer limit of £250 (or the equivalent in a local currency) online or £1,000 over the phone. Money can be transferred using their website, via calling their customer service center, or through using their mobile app on Android, iPhone or Android Watch.
World First provide comprehensive money exchange services to reduce risk for end users. That includes standard currency exchange, forward exchange transactions, and more.
Although they are not as keenly priced as some other specialist currency exchange providers, this is offset by an extremely high level of service. We recommend them for individuals and businesses who are not exceptionally price-sensitive, but who want the reassurance of reliable currency transfers coupled with a personal account manager.
In summary, World First provides a very high-quality service combined with a dedicated account manager. Although they do not have the lowest fees, they are ideal if you want reliable, trustworthy exchange rates with a personal touch.
Very easy to use
Transfers of currencies is so easy. Even though other companies offer a slightly better rate (sometimes) the ease of use negates any small advantage.
Straightforward operation on the website. Informative yet at the same not importunate or intrusive advisor assigned. Very well done. Many thanks for making this so easy!
I was very much satisfied with the quality of the services provided by WorldFirst as well as the exchange rates. My advisor - Johanna Zygmund did a great job!
We looked at over 200 reviews of World First on Feefo and found that reviewers gave World First an overwhelmingly positive score of 4.8 out of 5 stars.
As expected, many of the reviews focused on how helpful World First’s customer service is, with some reviewers saying it felt like World First were an extension of their internal team. Another user said, “Superior service from excellent, knowledgeable, efficient account managers!” and was impressed with how easy it was to understand the currency transfer process.
Other users cited the speed of World First’s transfers, and the competitive exchange rates, while another reviewer summed things up succinctly, “Easy, fast, safe and cheap as always.” It’s notable that if any users reported less than optimal experiences, World First responded directly to the reviews, offering to help out.
There were a small number of negative reviews. Key issues from these users included trades lapsing because they were not called back by World First, or the occasional breakdown in communications between World First and its customers. One user did state they wished the online transfer service was easier to use. It’s important to note that only 3% of all reviews for World First were rated at lower that three stars, while 97% of reviews were rated at four or five stars.
One of the most important factors when deciding on the right currency exchange provider is how safe and secure they are. We have no hesitation in recommending World First as a trustworthy, secure, effective way of transferring money. We base our recommendations on several key areas:
Work First are regulated by the Financial Ombudsman Service (FOS) in the UK (membership number 13405) and by the Australian Securities and Investments Commission in Australia (AFS Licence number 331945). Both regulatory bodies have strong requirements for encryption, security, and protection of user data.
World First also holds sufficient capital and reserves to meet its commitments to all of its customers and safeguard its business. They have a “3A2” rating from Dun and Bradstreet credit agency, which means they are a “low risk” business and have large reserves of capital.
World First’s platform uses sophisticated security to protect your financial information and payment data. World First complies with all government and other official regulations regarding data security, financial management, and international currency transfers.
Client funds are held completely separate from World First’s own business accounts, in segregated accounts. Should the company have any financial difficulties, your money would be safe.
World First have successfully transacted over £60 billion ($75 billion) in international transfers, over 1,000,000 transactions, for over 70,000 customers. They have consistently grown their business year on year.
97% of reviewers rated World First at four or five stars for the quality of their service.World First has over 70,000 customers and has transferred funds for individuals, businesses, and ecommerce services. They have managed over a million transactions and transferred over £60 billion ($75 billion). They hold over £400 million in assets and made profits in 2015 of £15 million on revenue of £57 million.
World First has won several awards for the excellence of its service, including the Canstar Outstanding Value for International Money Transfers, The Queen’s Award for Enterprise, and the UK Customer Experience Awards.
So, is World First safe? Absolutely, we wouldn’t hesitate to trust them even with transfers of large amounts.
World First’s currency exchange process works as follows:
1. Setup an account with World First—they will need your name, address, contact details, bank details, and proof of identification.
2. Get assigned a currency specialist and account manager by World First.
3. If you’re a business or online seller, you can open up receiving accounts in specific currencies.
4. Decide the currencies that you want to exchange money between.
5. Book a rate through the World First website, by calling a customer service center, or through a mobile app.
6. Provide details of the sender and receiver of the funds.
7. Send money to World First through bank transfer.
8. World First converts the money and deposits it in the recipient’s bank account.
|Time to open an account||-|
|Advanced currency contracts||Yes|
|Type of service provider||Foreign exchange companies|
|Headquarter||London, United Kingdom|