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All you need to know before sending money with WorldRemit

How can you use WorldRemit to send money abroad? Is their service reliable? Can you trust WorldRemit with your money? How good are their fees and exchange rates?

    Our independent review of WorldRemit

    Last updatedNovember 2018
    Written byLaurent Oberholzer

    WorldRemit is an online money transfer service allowing people around the world to send money to their friends and family abroad. The company was created in 2010 by Somali migrant Ismail Ahmed while studying at university in London, who first recognized the opportunity to make money transfers cheaper and improve the experience of sending money.

    As of 2018, WorldRemit’s service enables senders in 50 countries to send money to 150 countries across the world. Depending on the country combination, customers can send money to bank accounts, as cash to local cash pick-up agent locations, to mobile wallets (which fosters financial inclusion within the unbanked populations) or as airtime top-up (a popular option for migrants to stay connected with their friends and family back home). In fact, a third of the WorldRemit money transfers are received on mobile phones and the company claims it is now the leading sender of remittances to mobile wallets worldwide.

    Pay-in methods are also highly variable but include (depending on the country) bank transfers, debit and credit cards, SOFORT, Apple and Android Pay, Poli, Interac, ACH and Trustly. Within the United states, WorldRemit offers money transfer services from all 50 United States and according to TechCrunch, “they are currently aiming to expand further in Asia.”(TechCrunch)

    WorldRemit is a low-cost alternative to traditional money transfer services, and the fact that you can transfer money anywhere and at any time using the WorldRemit website or mobile app makes it a highly convenient service. There’s no need to physically go to an agent location, line up and wait. Everything happens online, which means WorldRemit fees are more affordable than many competitors and its customers save on costs.

    They also provide an overall positive user experience, from affordable, transparent costs to well-placed information about the security of their website, as evidenced in our in-depth User Experience analysis of what first time users think of WorldRemit. The User Experience analysis also demonstrated that some customers where confused by some unclear wording in certain sections of the website. Despite this, the main takeaway was that most users were willing to figure out WorldRemit’s quirks and able to move forward and ultimately transfer money.

    WorldRemit is an excellent choice for money transfers overall, but as with many providers, certain routes are highly competitive. The WorldRemit exchange rate to Nigeria is particularly good for a variety of transfer combinations including sending money from the US and the UK to Nigeria. They also offer some great rates sending money from the US to Mexico via bank transfer or cash pickups, with the option to receive cash at banks including Banco Azteca, BBVA Bancomer, Bancoppel, Telecomm Telegrafos and Pagos Intermex. The company’s monthly transfers to Pakistan have grown by over 120% in 2017 alone, too, and they offer a large selection of cash pickups in the country including 645 branches of Bank AL Habib. Additional competitive routes include sending US dollars to banks in Colombia, sending money from the US to either a Chilean bank account or for cash pickup in Chile and sending money to a cash pickup locations in Morocco from the US and the UK.

    WorldRemit

    What we like about WorldRemit

    • A large and growing number of payout countries and networks

    • A highly-rated mobile app (for both sending and receiving money)

    • Low-cost alternative to high-street money transfer companies for remittances

    What we dislike about WorldRemit

    • Not always the cheapest provider for transfers of large amounts or to bank accounts

    Compare WorldRemit's fees and exchange rates

    Country from
    United Kingdom
    Country to
    Select a country
    You send
    To

    How does WorldRemit works

    Open an account

    Visit WorldRemit's website and open a free account

    Enter the details about your recipient

    Tell WorldRemit where you need to send money and to whom.

    Set-up your transfer with WorldRemit

    Enter how much money you want to send and how you want to pay for your transfer.

    Pay for your transfer

    Fund your transfer by making a local bank transfer or pay by debit or credit card

    Let WorldRemit do the rest

    WorldRemit will convert your money in the recipient's currency and send it to him through the selected pay-out option.

    Fees & Exchange Rates

    Fees & Exchange Rates 4.9/10

    Bad

    WorldRemit is often the cheapest option

    This indicator is based on the percentage of searches on Monito for which WorldRemit is the cheapest provider

    2.1/5

    WorldRemit is generally not the most competitive option

    This indicator is based on the percentage of comparisons on Monito in which WorldRemit offers a competitive pricing (taking into account the pay-in and pay-out options as well as the amount).

    0.8/5

    WorldRemit offers special promotions for Monito users

    1/1

    Monito can access real-time pricing information from WorldRemit

    1/1

    The points above are added to calculate the "Fees & Exchange Rates" score of WorldRemit, who scores 4.9 points on a maximum of 10 points.

    Transfer fees

    WorldRemit fees depend on the amount, the payout method and where you are sending the money. For example, the fees for cash pickup are usually higher than for a bank deposit. While WorldRemit’s transfer fees are usually flat, in some cases fees will vary according to the amount you are sending

    Exchange rate

    WorldRemit exchange rates depend on the payout method you choose. They are locked in advance so that you know exactly how much money will reach your recipient.

    Other fees

    WorldRemit does not charge any other fees. However, if you are paying by credit card, you should be aware that your card provider might charge you a cash advance fee. It’s best to check this with your card provider directly to avoid any bad surprises. Also, if you are sending an airtime top-up, note that some countries apply taxes which will reduce the amount of airtime received by your recipient. If this is the case, WorldRemit will warn you before you complete your transfer.

    Country from
    United Kingdom
    Country to
    Select a country
    You send
    To

    Ease of Use

    Ease of Use 7.8/10

    Good

    A lot of Monito users going to WorldRemit end up making a transfer with them

    2/3

    WorldRemit's homepage is clear and very easy to understand

    1.8/2

    It's very easy to open an account with WorldRemit

    1.5/2

    Setting up your transfer is quick and easy

    1.5/2

    It's easy to sign up and make a transfer both on mobile and desktop

    1/1

    The points above are added to calculate the "Ease of Use" score of WorldRemit, who scores 7.8 points on a maximum of 10 points.

    Credibility & Security

    Credibility & Security 9.5/10

    Excellent

    WorldRemit is fully licensed and authorized

    2/2

    WorldRemit has many positive customer reviews

    1.5/2

    A very large number of customers already trust WorldRemit

    2/2

    WorldRemit employs a very large number of employees

    1/1

    WorldRemit has already transferred at least 5 billion USD for their customers

    1/1

    WorldRemit has been mentioned in countless recognized media outlets

    1/1

    WorldRemit is part of Monito's network of trusted partners

    1/1

    WorldRemit is a long-established company

    0.5/0.5

    The points above are added to calculate the "Credibility & Security" score of WorldRemit, who scores 9.5 points on a maximum of 10 points.

    • WorldRemit is headquartered in London, United Kingdom, where it is authorized and regulated by the Financial Conduct Authority (FCA) for the provision of payment services. This imposes strict regulations on WorldRemit to protect consumers against fraud and safeguard their funds in case the company has financial difficulties. It requires the company to hold sufficient amounts of capital to ensure financial stability, and to have internal procedures to manage risk. It also operates and is regulated in the United States (in all 50 states), Australia, and Canada.
    • As of 2018, WorldRemit processes 1 million transactions per month. They had £61 million in revenue in 2017, up from £41 million in 2016. They have roughly 3 million users worldwide. All connections to WorldRemit through their website and mobile app are secured using 256-bit SSL encryption with a 2048-bit signature.
    • The company is well-funded. They have raised US$220 million in capital from high profile investors including Accel Partners (investors in Slack, Facebook, Dropbox and Spotify), Technology Crossover Ventures/ TCV (investors in Airbnb and Netflix) and LeapFrog investments.
    • WorldRemit employs roughly 700 people across its six offices in the UK, the US, Canada, Australia, New Zealand and Japan, and they have plans to open additional offices, including a new office in the Philippines. According to reviews by WorldRemit employees on the Glassdoor website, the people working at WorldRemit are “very passionate”, “smart” and “talented” people who “genuinely care about WorldRemit’s mission” and come from diverse backgrounds. The office is wonderful, and the company “sets a very high entry standard” and is “disrupting an industry that overcharges its customers”.
    • So, is WorldRemit safe? We would not hesitate to say that WorldRemit is completely trustworthy and is among the most secure remittance services available.

    Service & Coverage

    Service & Coverage 7.5/10

    Good

    WorldRemit allows you to send money from a lot of different countries

    1.5/2

    WorldRemit allows you to send money to a lot of different countries

    1.5/2

    WorldRemit is available in many different languages

    1/1

    It is possible to pay for your transfer by local bank transfer

    0.5/0.5

    It is possible to pay for your transfer by credit/debit card

    0.5/0.5

    WorldRemit doesn't offer additional pay-in options

    0/0.5

    It is possible to send the money to your recipient's bank account

    0.5/0.5

    The money can be delivered to a cash pick-up location

    0.5/0.5

    The money can be sent to a mobile phone (airtime top-up or mobile wallet)

    0.5/0.5

    WorldRemit doesn't offer a bill payment service

    0/0.5

    WorldRemit doesn't offer additional banking features

    0/0.5

    WorldRemit doesn’t offer a multi-currency debit card

    0/0.5

    WorldRemit offers guaranteed exchange rates

    0.5/0.5

    It is not possible to set up repeating transfers / standing orders

    0/0.5

    There is no minimum amount (or very low)

    0.5/0.5

    There is a maximum amount

    0/0.5

    The points above are added to calculate the "Service & Coverage" score of WorldRemit, who scores 7.5 points on a maximum of 10 points.

    Pay-out methods when sending money with WorldRemit

    Bank deposit

    If you choose this payout method, your money will be credited to the bank account of your recipient. They will then be able to withdraw the funds as cash, use them to make payments, or make a bank transfer.

    Cash pickup

    With this payout method, the money you send will be available for pickup in cash at a local agent location of a WorldRemit money transfer partner.

    Mobile money

    This allows you to send money to a mobile money account (also known as mobile wallet), such as Vodafone M-PESA, MTN Mobile Money, Airtel, Globe Cash, Tigo, etc. This way, the money is available to your recipient anywhere and at any time.

    Airtime top-up

    You can also choose to top-up your recipient’s mobile airtime, which they can use to make calls or send SMS text messages.

    Customer satisfaction

    Customer satisfaction 9.2/10

    Excellent

    WorldRemit has a very high percentage of excellent customer reviews

    4.3/5

    WorldRemit has a very low percentage of negative customer reviews

    2.4/2.5

    WorldRemit has a very high number of positive customer reviews

    2.5/2.5

    The points above are added to calculate the "Customer satisfaction" score of WorldRemit, who scores 9.2 points on a maximum of 10 points.

    WorldRemit consistently receives excellent customer reviews on Trustpilot, with an average rating of 9.3 stars out of 10. Here’s a summary of what WorldRemit customers have to say:

    Positive

    • By far the aspect of WorldRemit’s service which customers like most is how fast it is to make a transfer and how quickly the money is delivered
    • The convenience and ease of use of WorldRemit’s service is frequently praised
    • Customers find that the fees and exchange rates of WorldRemit are much better than those of its competitors
    • Customers this WorldRemit is trustworthy

    Negative

    • In some isolated cases, some customers’ transfers were delayed for reasons not always under WorldRemit’s control

    Customer support

    Customer support 7/10

    Good

    The FAQ and help center of WorldRemit are easy to understand

    1.8/2

    WorldRemit doesn't has any live chat

    0/2

    WorldRemit offers email support (even to noncustomers)

    2/2

    WorldRemit offers phone support (even to noncustomers)

    2/2

    It's very easy to get in contact with WorldRemit

    1/1

    The FAQ and help center are not translated in all languages

    0.3/1

    Monito cannot contact WorldRemit on behalf of our users

    0/1

    The points above are added to calculate the "Customer support" score of WorldRemit, who scores 7 points on a maximum of 10 points.

    Transparency

    Transparency 5.5/10

    Poor

    The exchange rate margin makes up a significant share of the total cost of your transfer

    1/3

    It's very easy to understand the fees of WorldRemit

    1.5/2

    WorldRemit’s exchange rate margin is not properly disclosed

    0.3/2

    A real-time quote can be obtained without registering

    1/1

    WorldRemit applies the same fees and exchange rates to all customers

    1/1

    The pricing information of WorldRemit is made available to Monito

    0.8/1

    The points above are added to calculate the "Transparency" score of WorldRemit, who scores 5.5 points on a maximum of 10 points.


    • WorldRemit Mobile apps

      WorldRemit is a mobile-first company both for sending and receiving money. The London-based firm reports that over a third of its global transfers and half of its transfers to Africa go to mobile money services, and it has been called “the WhatsApp of money.” WorldRemit’s apps, available for both iOS and Android, provide an easy and very convenient way to send money with WorldRemit, from anywhere and at any time. With the WorldRemit mobile app, you can check out WorldRemit’s exchange rate and fees, set up and track your money transfers, and manage your recipients. The mobile apps are rated well: 4.5 / 5 in the Google Play Store and 4.7 / 5 in the Apple App Store.


    The story behind WorldRemit

    WorldRemit was founded in 2010 by Ismail Ahmed, a Somali migrant who arrived in the United Kingdom in the early 1990s to study economics at university. He regularly sent money back to his family in Somaliland, which cost him over 10 per cent in high street bank fees and required him to travel across town to the closest agent location.

    Ismail later worked in the UN in the area of regulatory compliance, where he discovered the challenges that companies were facing to meet anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations. He started thinking of how to make money transfers more efficient, and decided to create WorldRemit and place its headquarters in London. Ismail was convinced that technology could improve how money was sent internationally, reducing costs and improving regulatory compliance.

    The company was very quickly met with great success, and continues to grow rapidly to this day. Ismail was awarded the EY Entrepreneur of the Year award in 2016, rewarding him for his efforts and for “overcoming adversity” and achieving “global impact and success”.


    • Why you can trust Monito's reviews

      Monito's mission is to help you (and thousands of others each day) find the best providers for your money transfers.

      We do that by providing real-time comparison of exchange rates and fees (you can use the form below to make a comparison) and by writting in-depth reviews about money transfer providers.

      We have partnerships with many money transfer providers (WorldRemit included), which help us get access to their exchange rate and fees information (which we always check for accuracy). Those partnerships help us support our activity and offer our service for free.

      We put a lot of efforts to review money transfer providers like WorldRemit in details and based on objective and verifiable criteria. A good example of that is the in-depth User Experience Benchmark Study we conducted in August 2018.


    Compare WorldRemit to 300+ other providers

    Country from
    United Kingdom
    Country to
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    You send
    To

    Questions you may have

    Read our guides on sending money abroad