WorldRemit - Independent review

All you need to know before sending money with WorldRemit

Competitive fees and exchange rates Large pay-out network Very convenient mobile apps

7.60/10 Good
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WorldRemit review by Monito

WorldRemit is an online service allowing people around the world to send money to their friends and family abroad. The company was created in 2010 by Somali migrant Ismail Ahmed, who first recognized the opportunity to make money transfers cheaper and improve the experience of sending money while studying at university in London. WorldRemit’s service is currently available to senders in 50 countries, with money being delivered to bank accounts, as cash, to mobile wallets or as airtime in over 120 countries across the world.

WorldRemit is a low-cost alternative to traditional money transfer services, and the fact that you can transfer money anywhere and at any time using the WorldRemit website or mobile app makes it a highly convenient service. There’s no need to physically go to an agent location, line up and wait. Everything happens online, which means WorldRemit can save on costs and pass these savings on to its customers.

WorldRemit, which has been called “the WhatsApp of money”, is particularly strong on mobile platforms. On the sending side, WorldRemit allows customers to easily send money with their phone using their Android and iOS apps. On the receiving side, WorldRemit delivers money to mobile wallets - which it believes can foster financial inclusion within the unbanked populations - or as airtime topup for migrants to stay connected with their friends and family back home. In fact, a third of the transfers made with WorldRemit are received on mobile phones, and the company claims it is now the leading sender of remittances to mobile wallets worldwide.


PROS
  • A large number of payout countries and networks
  • Very strong on mobile (both send and receive)
  • Low-cost alternative to high-street money transfer companies for remittances
  • Convenient and easy to use
CONS
  • Not always the cheapest provider for transfers of large amounts or to bank accounts
  • For a few countries, only airtime top-up is available



Reviews powered by

14,827 customer reviews on WorldRemit on Trustpilot


23 hours ago
by Mohammed Rafeel

5 stars

Transfer was done less than 5min

Transfer was done less than 5min

23 hours ago
by Frances Ponticelli

5 stars

I was very happy

I was very happy, as my money was paid immediately into my account.

23 hours ago
by Virgo1798

5 stars

Perfect service

Perfect service


More reviews

23 hours ago
by King

5 stars

Good work keep it up ,very easy,fast …

Good work keep it up ,very easy,fast and reliable

23 hours ago
by Bosu

5 stars

On time deposit

On time deposit

23 hours ago
by Von

5 stars

Great money apps!

I'm really happy with your apps, I usually send money to the Philiipines by calling Filipino money transfer. I have to transfer and call at the same...Read more

I'm really happy with your apps, I usually send money to the Philiipines by calling Filipino money transfer. I have to transfer and call at the same time. When I discovered this apps sending money to Philiipines much easier and quick. Aside from that my brother get a notification and he's very happy too.

23 hours ago
by Abdul Manaf Nurudeen

5 stars

This app just awesome

This app just awesome, very easy to send money worldwide

23 hours ago
by Vera

5 stars

Quick and fast

Quick and fast

23 hours ago
by Wendy

5 stars

The top of top.

The top of top. Excellent

23 hours ago
by Sand groper

5 stars

Quite good.Easy to use.

Quite good.Easy to use.

1 day ago
by Paul Shepherd

5 stars

Quick & easy with previous details of …

Quick & easy with previous details of payee.

1 day ago
by Folashade

4 stars

Very good money transfer.

Very good money transfer.

1 day ago
by 12

5 stars

I will recomend this to my friends.

I will recomend this to my friends.. It realy helps a lot especially for me i have a bby and sometimes dont have tym to go out.

1 day ago
by Evens Hilaire

5 stars

I love Worldremit

I love Worldremit. Is really fast and safe.

1 day ago
by Mr crown

5 stars

I actually can’t believe how much life …

I actually can’t believe how much life could be easier sending money to my family in Africa than this? It makes life easier for me with a wonderful...Read more

I actually can’t believe how much life could be easier sending money to my family in Africa than this? It makes life easier for me with a wonderful exchange rate and cheap fee in the end. Thanks for a business like this.

1 day ago
by Carolane Limbu

4 stars

Well it was easy and fee was cheaper in …

Well it was easy and fee was cheaper in comparison to other. Thank you world remit

1 day ago
by Zha

5 stars

A trustworthy remittance app

A trustworthy remittance app! Very excellent and fast! Thank you for the job well done!

1 day ago
by Jean-Louis Lassoie

5 stars

Do not hesitate and use the

WorldRemit is really easy to use no need to go out from home, the site is super secure and the receiver gets its code by sms in minutes. I strongly advise...Read more

WorldRemit is really easy to use no need to go out from home, the site is super secure and the receiver gets its code by sms in minutes. I strongly advise in addition the fees are ridiculously low. And customer service is very professional and answers questions.

1 day ago
by Babs S.

4 stars

Great service guys.

Great service guys.

1 day ago
by Patrick Balogun

5 stars

Fast

Fast, reliable and efficient. All done in a blink.

2 days ago
by Hrk khalsa

5 stars

Very nice service and the rates too

Very nice service and the rates too

2 days ago
by Russ

5 stars

Simple and easy to use...one of a few …

Simple and easy to use...one of a few companies that deliver on the services it promises. By far the best I've used to date.

2 days ago
by Marty

5 stars

I gave it five star because their …

I gave it five star because their transfer is very fast, reliable and accurate. I definitely will recommend it to families and friends.

2 days ago
by doodlebug354

5 stars

brilliant fast reliable service i am …

brilliant fast reliable service i am recommending all my friends to use it..........James Appleton

2 days ago
by VJM

5 stars

Excellent service

Excellent service, easy to work with, good rate, trustful

2 days ago
by terrywg48

5 stars

Have used WorldRemit 3 times now and …

Have used WorldRemit 3 times now and have not experienced any problems. Also the fees that are charged beat competitors fees hands down.

2 days ago
by Sherry

5 stars

My experience has been very good

My experience has been very good, no trouble at all, it's easy and fast! Thanks so much!

2 days ago
by Lothar Heinrich Fischer

5 stars

Very good for Transfer!!!

Very good for Transfer!!!

2 days ago
by calthrope

5 stars

Fast transmission ..reception right …

Fast transmission ..reception right away....I was notified all along the process

2 days ago
by Natalia Morris

5 stars

WorldRemit is awesome!!

WorldRemit is awesome!!! the best way to send money. Very fast.


WorldRemit have excellent customer reviews on Trustpilot, with an average rating of 9.5 stars out of 10. Here’s a summary of what WorldRemit customers have to say: :

Positive
  • By far the aspect of WorldRemit’s service which customers like most is how quick it is to make a transfer, and how fast the money is delivered
  • The convenience and ease of use of WorldRemit’s service is praised in many reviews
  • Customers find that the fees and exchange rates of WorldRemit are much better than those of its competitors
  • Customers feel that their money is safe with WorldRemit’s secure service
Negative
  • In some isolated cases, some customers’ transfers were delayed for reasons not always under WorldRemit’s control


Can I trust WorldRemit ?

WorldRemit is headquartered in the United Kingdom, where it is authorised and regulated by the Financial Conduct Authority (FCA) for the provision of payment services. It also operates and is regulated in the United States, Australia, and Canada. This imposes strict regulations on WorldRemit to protect consumers against fraud and safeguard their funds in case the company has financial difficulties. It requires the company to hold sufficient amounts of capital to ensure financial stability, and to have internal procedures to manage risk.

WorldRemit processed 3.5 million transactions in 2015 alone, transferring close to $1 billion between countries around the world. All connections to WorldRemit through their website and mobile app are secured using 256-bit SSL encryption with a 2048-bit signature. The company is very well capitalized, having raised close to $200m in capital from world-renowned investors such as Accel Partners (investors in Facebook, Dropbox and Spotify) and Technology Crossover Ventures (TCV, investors in Airbnb and Netflix).

WorldRemit employs over 200 people across its 6 offices in the UK, the US, Canada, Australia, New Zealand and Japan. According to reviews by WorldRemit employees on the Glassdoor website, the people working at WorldRemit are “very passionate”, “smart” and “talented” people who “genuinely care about WorldRemit’s mission” and come from diverse backgrounds. The office is wonderful, and the company “sets a very high entry standard” and is “disrupting an industry that overcharges its customers”.

So, is WorldRemit safe? We would not hesitate to say that WorldRemit is completely trustworthy, and is among the most secure remittance services available.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 574642

 







How WorldRemit works


1.First, select the country you are sending money to. This will determine the available pay-out methods.

2. Second, choose how much you would like to send, and how the recipient should receive the money. The fees and exchange rate will vary depending on your amount and pay-out method.

3. Pay for your transfer using your preferred pay-in method. You have the choice between using your debit or credit card, using a secure banking payment service such as SOFORT, or making a manual bank transfer (if you’re in the UK).

4. Pay for your transfer using your preferred pay-in method. You have the choice between using your debit or credit card, using a secure banking payment service such as SOFORT, or making a manual bank transfer (if you’re in the UK).

5. Your money’s on its way, and both you and your recipient shall be notified by SMS and/or e-mail every step of the way.


 


 

WorldRemit Exchange Rate & Fees

Transfer fees

WorldRemit fees depend on the pay-out method you choose for you transfer. For example, the fees for cash pickup are usually higher than for a bank deposit. While WorldRemit’s transfer fees are usually flat, in some cases you will pay more fees for sending larger amounts of money.


Exchange rate

WorldRemit exchange rates depend on the pay-out method you choose. They are locked in advance so that you know exactly how much money will reach your recipient.


Other fees

WorldRemit does not charge any other fees. However, if you are paying by credit card, you should be aware that your card provider might charge you a cash advance fee. It’s best to check this with your card provider directly to avoid any bad surprises. Also, if you are sending an airtime topup, note that some countries apply taxes which will reduce the amount of airtime received by your recipient. If this is the case, WorldRemit will warn you before you complete your transfer.


WorldRemit Mobile apps

WorldRemit, which has been called “the WhatsApp of money”, has a strong emphasis on mobile platforms, both for sending and receiving money. WorldRemit’s iOS and Android apps provide an easy and very convenient way to send money with WorldRemit, from anywhere and at any time.

With the WorldRemit mobile app, you can check out WorldRemit’s exchange rate and fees, set up and track your money transfers, and manage your recipients. WorldRemit’s mobile apps on Google Play and the App Store are both rated an excellent 4.5/5.

 


Pay-out methods when sending money with WorldRemit

Bank deposit

If you choose this pay-out method, your money will be credited to the bank account of your recipient. They will then be able to withdraw the funds as cash, use them to make payments, or make an onwards bank transfer.

Cash pickup

With this pay-out method, the money you send will be available for pickup in cash at a local agent location of a WorldRemit partner.


Mobile money

This allows you to send money to a mobile money account (also known as mobile wallet), such as Vodafone M-PESA, MTN Mobile Money, Airtel, Globe Cash, Tigo, etc. This way, the money is available to your recipient anywhere and at any time.

Airtime top-up

You can also choose to top-up your recipient’s mobile airtime, which they can use to make calls or send SMS text messages.


 


The story behind WorldRemit

WorldRemit was founded in 2010 by Ismail Ahmed, a Somali migrant who arrived in the United Kingdom in the early 1990s to study economics at university. He regularly sent money back to his family in Somaliland, which cost him over 10 per cent in high street bank fees and required him to travel across town to the closest agent location.

Ismail later worked in the UN in the area of regulatory compliance, where he discovered the challenges that companies were facing to meet anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations. He started thinking of how to make money transfers more efficient, and decided to create WorldRemit. Ismail was convinced that technology could improve how money was sent internationally, reducing costs and improving regulatory compliance.

The company was very quickly met with great success, and continues to grow rapidly to this day. Ismail was awarded the EY Entrepreneur of the Year award in 2016, rewarding him for his efforts and for “overcoming adversity” and achieving “global impact and success”.


Offices

 


UK office

62 Buckingham Gate
London
SW1E 6AJ

US office

600 17th Street
Suite 200S
Denver
CO 80202

Canada office

1000 rue de la Gauchetiere Ouest
Suite 2400, 24th floor
Montreal
QC H3B 4W5

Australia office

Level 16
1-7 Castlereagh Street
Sydney, NSW 2000

New Zealand office

41 Shortland Street
Plaza Level
Auckland 1010

Japan office

Ark Mori Building 12F
1-12-32 Akasaka, Minato-ku
Tokyo 107-6012


 

From our blog

Our independent review of WorldRemit

We just published our in-depth review of WorldRemit.  You can read the full review on our website, where you’ll find the details of our independent evaluation, customer reviews, information about how to send money with WorldRemit, and the story behind the company.


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Key facts about WorldRemit

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Español
Personnal transfers No
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2009
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @wordlremit
Facebook worldremit


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