Should you use PayPal to send money abroad?
While PayPal is great to send money to friends living in your country, it's probably not a good idea to use PayPal for your international transfers.
PayPal is the largest internet payment company in the world, with nearly 200 million active account holders. Over 6 billion transactions are made through PayPal every year, representing a total volume of $354 billion. PayPal is mainly used by consumer and merchants for e-commerce payments (i.e. payments for goods and services online), but it also allows users to make personal payments to friends and family around the world.
With PayPal, you can send money from 161 countries to PayPal accounts in 78 countries and in 26 currencies. Your recipient can then use their PayPal balance to withdraw funds to their bank account, or to pay for goods and service online.
While PayPal’s service is very convenient and safe, it comes at a high price. Indeed, the total cost of a cross-border personal payment with a currency conversion with PayPal is at least 2.8% of the transaction amount, including both payment and currency conversion fees. You will generally pay much more than this, and in the most extreme cases you could incur a total cost of close to 10%! Since much cheaper services are almost always available, we recommend you always compare all your options here. If you decide to make a money transfer with PayPal nonetheless, read our “PayPal Exchange Rate & Fees” section to find out how to save on costs.
9 hours ago
Terrible experience. Not impressed. Staff feel they can bully you.
9 hours ago
by Sami Goodman
Awful. Commisions are so high and service representatives rude when you finally get through to them. I am saying this as a Merchant trader on Paypal. This...Read more
Awful. Commisions are so high and service representatives rude when you finally get through to them. I am saying this as a Merchant trader on Paypal. This company doesn't deserve to exist
9 hours ago
by Vytautas Kligys
Outdated and too expensive
1 day ago
by Jimmy Burch
Absolutely awful! Sold a phone on eBay and the hassle I had to go through just to withdraw my money! Will never be using PayPal again. Sold item and...Read more
Absolutely awful! Sold a phone on eBay and the hassle I had to go through just to withdraw my money! Will never be using PayPal again. Sold item and customer paid straight away. Item sent and received within 48 hours. Had to wait a week, then only for PayPal to limit my account. After having to speak to a member of the team from PayPal I could finally withdraw my funds. That’s not all! They now want to review my withdrawal because of the amount of money it is. So it’s now onto the second week waiting for the withdrawal of my funds. Complete joke of a system.
1 day ago
Ordered earplugs trough gearbest. Received empty envelop. Recorded it on video and send to them. They offered 2\3 of price. Claimed trough PayPal and...Read more
Ordered earplugs trough gearbest. Received empty envelop. Recorded it on video and send to them. They offered 2\3 of price. Claimed trough PayPal and they refused it to their favor without even explaining why. So what is point of using them to buy on the Internet?! If not receiving your order is not good enough what is it?!
1 day ago
by CJ Frank
So PayPal is supposed to be about the customer making sure guaranteed money back blah blah blah but I am stuck between three different companies because...Read more
So PayPal is supposed to be about the customer making sure guaranteed money back blah blah blah but I am stuck between three different companies because nobody wants to take responsibility for the money that's missing my bank PayPal and Gilda actually so I have $144 missing and I've tried to be polite and understanding and I've shown proof and what happened to the customers first and money back guarantee and all that drama is bullcrap who's going to pay for my Hundred $144 for Christmas they don't want to and it was their mistake.
2 days ago
by Leonard Antony
As for me i like to read reviews about any company even before setting up account with them or after i have made mistake of set up account with the...Read more
As for me i like to read reviews about any company even before setting up account with them or after i have made mistake of set up account with the company and it very good to be reading reviews about any company before you ever attempt them and that was the mistake i made before i ask my customer to send payment trough them. PayPal is the most useless company and very bad customer service plus scam company have ever came across when it come to sellers and buyers they are so terrible to deal with if you truly need your money or goods stay away!. What happened was i asked my customer to send payment trough them as i thought they are the only company we can use to transact from UK to Ireland but i don't know it a wrong move to do that, OK the buyer have sent the payment only for them to hold on to the money but no traces in my paypal account that either the money is hold or something at least if you deposit a cheque to the bank you will see the trace the the cheque is there but you might not be able to withdraw the cash until some certain period the Cheque will clear in your bank account but in paypal case only to sent me an email that customer have sent the money but they wont credit my account until i post the the good due to security and fraud protection which is very understandable that they are trying to protect buyers from being scam but left the sellers in the risk of loosing his/her goods, due to some reviews i have read about them in some cases where buyer might have cancelled the transaction without informing seller and post the good out, this led me to write them to confirm if the transaction still intact, before i post the goods out which i think its common sense question as a first time costumer, only to reply me with some b0llks links to be reading without addressing my main question this lead me to sold the good to someone else now i have sold the goods to someone else and wrote paypal to refund the money back to the previous customer card due to the fact am not satisfied with their reply to the question i asked, only for paypal to reply me that i have to send western union of the exact amount the costumer sent to them then after credit my paypal account with the same amount, i have to asked them where is the common sense in what they just told me to do? When they have the money in their custody and very easy to return the money back to owner now asking me to send my own money. Even threatening me with the police and stuff. They are sucks never will i make a terrible mistake again.
3 days ago
You are put on hold for like 1-2 hours, and you then get a man who shows a lot of attitude. Unacceptable behavior. Very rude.
3 days ago
by Dani Shabadoo
THEY ARE PRESUMPTUOUS THIEFS!!! I had had an account for more than ten years, for many years I used it just to pay, and I had no issue. In the last months...Read more
THEY ARE PRESUMPTUOUS THIEFS!!! I had had an account for more than ten years, for many years I used it just to pay, and I had no issue. In the last months (since May 2017) I started gatting paid for online services. Luckily, my business got better and better... But somehow they didn't like it! After 2 months getting these payments, they decided that for SIX MONTHS they would have blocked 50% (FIFTY PER CENT: A LOT!) of my earnings as a security measure. But I complied.. Fast forward to the beginning of October: they ask me (for the third time- and I had answered before) why I am getting so much money, and I HAVE TO EXPLAIN WHERE FROM I GOT THE MERCHANDISE!!! I told them (2 or 3 times) that my money came from SELLING SERVICES, hence no receipt from suppliers. Then, suddenly, they reimbursed more than $800 to the buyers and SHUT MY ACCOUNT- WITH NO EXPLANATION!!! ONly a generic "does not comply with the terms". Worse of all... THEY BLOCKED $25000 (YES, 25 THOUSAND) FOR... SIX MONTHS. Six months without $25.000... Enough to bring SERIOUS difficulty to every little to medium business and household. THEY ARE SCUM! Now I'm bringing them to court. FOR ITALIAN USERS: PAYPAL IS TO BE AVOIDED. Less than HALF OF THE CUSTOMER SERVICE REPRESENTATIVES ARE KNOWLEDGEABLE AND WILLFUL... THE OTHERS ARE STUPID IDIOTS.
4 days ago
by István Nagy
You loose almost 10% with their exchange rates. The worst customer service I ever tried to deal with. Unfortunately I learned the hard way. I will avoid...Read more
You loose almost 10% with their exchange rates. The worst customer service I ever tried to deal with. Unfortunately I learned the hard way. I will avoid them in the feature... István
4 days ago
by Dien Le
Very bad customer service They would imagine a reason and hold your money up to six month with unclear reason. They said that it is to protect their...Read more
Very bad customer service They would imagine a reason and hold your money up to six month with unclear reason. They said that it is to protect their customer. When I was trying to discuss the issue with customer service at Singapore. They are delaying and don't really review my uploaded document. They just jump to conclusion easily and just me as a scammer. It's really a terrible experience of my life.
5 days ago
by Alexandru Marius
I have been deposited on a broker trought paypal 400 dollars and broker sended money back same way via paypal but I recived as refunded and got refunded...Read more
I have been deposited on a broker trought paypal 400 dollars and broker sended money back same way via paypal but I recived as refunded and got refunded back to my temporary credit cards wich got deleted because my bank allows only to generate temporary cards.Now my money are stuck there and I try desesperately to contact paypal but what I can see only topics faq and when you need them they send automessages and s%%ts so frustrating!!!IMake no sense for what is paypal only to take fees I would knew this will happend I would pay with my credit card directely or via bank transef.They don t even reply me!!!
5 days ago
If you are a small business owner, stay away from Paypal. They have full access to do what ever they want with your money. Propping up their bank account...Read more
If you are a small business owner, stay away from Paypal. They have full access to do what ever they want with your money. Propping up their bank account to serveice their operations with money that does not belong to them. It is time Paypal were held liable for blatant theft and for manipulating a financial position. Someone needs to remind them that they are a payment platform. If you are having any problems please file a complaint with the Financial Ombudsman. The more they get, the sooner it will be dealt with. Thieves.
5 days ago
by Timothy Brett
After three months of anguish explaining to the paypal customer service team that they were holding a refund from a reputable company and having my claims...Read more
After three months of anguish explaining to the paypal customer service team that they were holding a refund from a reputable company and having my claims refuted I finally got through to someone who actually looked into it and got my money back.
5 days ago
damn this payment service
5 days ago
Hate their fees. They are way too expensive
6 days ago
by Michelle Lam
HORRIBLE AND RUDE customer service. worst experience ever. they only win because of their marketing IDIOTS
6 days ago
Paypal are theives, they "limited" my account, stopping me accessing my money, they ignored my emails asking for help and now have stolen my...Read more
Paypal are theives, they "limited" my account, stopping me accessing my money, they ignored my emails asking for help and now have stolen my money, and have taken over control of my account, DO NOT USE PAYPAL they are abolute theives and dictators
6 days ago
by Fox wardrobes
Less than pathetic customer service!!!!!! They have said on several occasions that someone will call me back & that hasn't happened once! It takes at...Read more
Less than pathetic customer service!!!!!! They have said on several occasions that someone will call me back & that hasn't happened once! It takes at least 30 minutes to get through to someone & they are not helpful and fob you off with a 72 hour turn around time & even when that time passes you still here nothing. I really can't believe that such a big organisation has the worst customer service I've ever experienced!! Im not giving them our business & highly recommend people to look for alternatives!!!!
6 days ago
by Robin Vaillancourt
Still aggravated with PayPal damn eBay Nazis the only damn where you can purchase anything on eBay pretty much is going through PayPal. I've changed my...Read more
Still aggravated with PayPal damn eBay Nazis the only damn where you can purchase anything on eBay pretty much is going through PayPal. I've changed my address on PayPal many of times and yet it still default back to an address to a house that I haven't lived at in over 2 years. Purchased an item with the change the address and of course it default it back to my old address which is where the idiot on the other end ended up sending my purchase to I'm out an item and my money pending PayPal great investigation through their dispute system. It seems every 4th or 5th time I try to use PayPal I have an issue with them and takes weeks sometimes months to straighten out the issues talk about pissing half your life away thanks PayPal for taking your buyers and your sellers money and providing a horrible service.
1 week ago
by Laura-may wharton
I don't get why refunds take 3 days to go back in your bank account when they get the money from the seller instantly.
by stanley Jones
They are ridiculous do not use them they charge you for selling for "safety" but they then take all the money and say pending then you can't...Read more
They are ridiculous do not use them they charge you for selling for "safety" but they then take all the money and say pending then you can't access it and don't give it to you and you transfer money into your bank and it never comes they steal it avoid at all costs its caused so much trouble and stress and arguments they say they open a case when you don't get the money then nothing happens AVOID AT ALL COSTS
Holding money, exceptionally bad customer service, Massive charges, totally awful experience. AVOID USING PAYPAL AT ALL COSTS
by Kevin Russell
Worst customer support ever. Worst systems ever. Impossible to update and add required information when limitations are set. Impossible to receive answers...Read more
Worst customer support ever. Worst systems ever. Impossible to update and add required information when limitations are set. Impossible to receive answers to support emails. Someone really needs there rear end booted !
by Khaled Bouhedadja
I've found paypal great, the fees are low, and their customer service is one of the best ever! whenever I try to contact their support, I send them a...Read more
I've found paypal great, the fees are low, and their customer service is one of the best ever! whenever I try to contact their support, I send them a message and usually a couple of hours later one of their (very kind) employees call me on phone to assist me and they even speak my mother language which is great!
by Rhian Davies
Disgusting!! PayPal held my money for 7 days for security??? Then when they released it and I was able to transfer it back to my account they held it for...Read more
Disgusting!! PayPal held my money for 7 days for security??? Then when they released it and I was able to transfer it back to my account they held it for another 4 days!! Absolute pile of rubbish!! If I wanted to pay someone to hold my money for so long it most deffinately wouldn’t be PayPal! Stay clear
This company is incapable of basic reading comprehension and has no problem threatening or insulting customers. Unethical, greedy, corrupt bullies.
Usefull for payments and without you couldn't buy something outside of Europe, especially products from China (asia). Paypal is trustfully and never got...Read more
Usefull for payments and without you couldn't buy something outside of Europe, especially products from China (asia). Paypal is trustfully and never got problems with, alltimes get my refund back and they strong against defrauder. Once they was created for eBay but actually they separated. They used for buyers protection to get the money back if the seller be unserious. PayPal makes the living easier!
by Logan Barker
On the surface they look great, but soon as a problem arises you find out that they don't even follow there own terms and conditions, mishandle cases and...Read more
On the surface they look great, but soon as a problem arises you find out that they don't even follow there own terms and conditions, mishandle cases and do everything even beyond what reasonable to protect buyers while leave sellers out in the cold. Even when you have followed the guidelines for seller protection. In fact the irony is that they look most attractive to small to medium businesses. However it is those same businesses that cannot afford to loose out to the river abuse and unfair practices PayPal employ. Do yourself a favour and steer clear wherever possible.
Unable to make payments, never replies to the emails. Awful company
PayPal has very poor reviews on Trustpilot, with close to 50% of the over 2’700 customers who have given their feedback rating the company 1 star out of 5. However, the reviews on Trustpilot concern all of PayPal services and might not reflect the opinion of people using PayPal’s specific personal payments service.
Note: PayPal is not inviting its users to share their experience with TrustPilot which could explain part of the reason for the high proportion of bad ratings.
PayPal is one of the largest independent, publicly traded, consumer financial technology companies in the world. Headquartered in San Jose, California, the company was founded in 1988 and now employs more than 18’000 employees across the world. PayPal is listed on the Nasdaq Stock Market under the ticker symbol PYPL, and has a current market capitalization of approximately US$50 billion.
PayPal’s brand is recognized worldwide and used by 200m people for its convenience, security, and global availability. More than US$354 billion have been transacted using PayPal, including US$102 billion from mobile devices. That’s 6 billion transactions in total, and 2 billion on mobile!
PayPal offers its service worldwide, which requires the company to be registered, authorized and/or licensed in many jurisdictions. In the US, Paypal is licensed as a money transmitter in 55 states. In the European Union, PayPal is licensed as a bank in Luxembourg. Thanks to EU regulations, PayPal can “passport” this license and operate in other countries throughout the EU. PayPal also holds local entities in Australia, Brazil, Canada, Hong Kong, Mexico and Russia. In every other country, PayPal provides its service through PayPal Pte. Ltd., a Singaporean company.
Clients’ funds are held in pooled accounts which are segregated from PayPal’s own accounts. The funds are never used by PayPal for its own expenses, and are not voluntarily paid to creditors in case of a bankruptcy.
PayPal’s dedicated security team monitors every transaction 24/7 to identify theft, and prevent fraud and email phishing tactics. All transactions and private information are secured with state of the art encryption and security measures.
So, can you trust PayPal with your money? Yes, definitely. PayPal is a leading financial institution with a worldwide recognized brand, duly regulated, with pioneering technology and millions of customers. We have to note that some customers, mostly merchants, have expressed complaints that PayPal was holding their funds for some time for security and compliance reasons, but it doesn’t seem to concern individuals making international money transfers.
1. Log into your PayPal account.
2. Click on “Tools” and then “Send Money” at the top of the page.
3. Click on “Send money to friends and family” and enter the address of their PayPal account. If your recipient doesn’t have a PayPal account yet, simply enter their email address and they will be invited to open a PayPal account to receive the funds.
4. Enter the amount you wish to send, and which currency to send the money in.
5. Review the details (including PayPal’s exchange rate if your payment includes a currency conversion), and if everything looks good, click “Send Money Now”.
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|Time to open an account||A few minutes|
|Advanced currency contracts||No|
|Type of service provider||Digital Wallets|