MoneyGram - Independent review

All you need to know before sending money with MoneyGram

Second largest money transfer network in the world Fast (but often expensive) money transfers



MoneyGram review by Monito

MoneyGram is the second-largest money transfer company in the world (after Western Union), allowing people to send and receive cash within minutes in over 350,000 agent locations across the world. You can also send money on MoneyGram.com or through the MoneyGram mobile app in the US, the UK and Germany, using a debit card, credit card or bank account (US only). In certain countries, your money transfer can be deposited to your recipient’s bank account, mobile wallet or prepaid card; or delivered in cash directly to your recipient’s home.

The company’s large network of agent locations and its availability both online and offline make it a highly convenient service which covers the needs of most people. Its size and long track record also guarantee that your money is safe when sending it with MoneyGram. The downside is that sending MoneyGram can be expensive, as the service can have higher fees and poorer exchange rates than those of specialized online providers.


PROS
  • Second largest network of agent locations in the world, allowing cash to be sent and received in 200 countries
  • Money transfers can not only be received in cash but also on bank accounts and mobile wallets
  • Most transactions settle instantly, which makes MoneyGram a good choice for urgent transfers
CONS
  • The online service and mobile apps are currently only available in the UK, the US and Germany
  • More expensive than specialized online providers on average

 

Reviews powered by

172 customer reviews on MoneyGram on Trustpilot


5 days ago
by Tchanturia Davit

1 stars

WORST EVER!

WORST EVER! I've sent money before with money gram international and had some issues, but this time its very different! People who are answering phones...Read more

WORST EVER! I've sent money before with money gram international and had some issues, but this time its very different! People who are answering phones are so incompetent that I can not even talk to a normal HUMAN BEING who will answer any question at all... I sent money and they charged me twice, then they blocked an account for "Security Purposes"! RUDE< unprofessional, hanging up and making no sense!!! I am rating them all 1's... If that helps their supervisors to review and make changes in their unprofessional world of money transfers!!! Never again!

11/11/2017
by Ronald Broderson

1 stars

My account is locked and can never be …

My account is locked and can never be used again. It is also impossible to set up a new account>

11/08/2017
by Shannon Mika

1 stars

The customer service is abhorrent

The customer service is abhorrent. I have been attempting to send money to Costa Rica using my checking account. Twice now the transaction encounters an...Read more

The customer service is abhorrent. I have been attempting to send money to Costa Rica using my checking account. Twice now the transaction encounters an error and asks me to call 800-922-7146. The first time, I gave up and paid $26.99 to send $500. Today, I wasn't about to. In both cases they have told me to call Telecheck. When I call Telecheck they need the specifics of a declined check (N/A) or a reference number which neither your agents or your escalation department can provide. No problem, I tell the escalation agent; I'll use my credit card if you'll process it at the same rate as a check. And again, I'm told no. I finally asked what can you do? According to the person in the escalation department who I waited over 10 minutes to talk to, there is nothing she can do. My option? Pay the additional money to use my credit card. I'm sorry, that's not a helpful answer. I would gladly take my business elsewhere, but MoneyGram is my only option in Samara, CR. I've sent a complaint via their website - let's see if it does any good....


More reviews

11/04/2017
by Andrew Morris

1 stars

Worst company ever

Worst company ever. They locked my account but would not give me a reason why and then I had to jump through multiple hoops to try and get it sorted and...Read more

Worst company ever. They locked my account but would not give me a reason why and then I had to jump through multiple hoops to try and get it sorted and had to go through their "security procedure" multiple times - with questions getting very personal and which Moneygram do not need to know. I was told if I didn't answer ALL of their questions then the account would stay locked. Any other company would move on to ask another question to verify, Moneygram refused. I was in a public place and not comfortable having to run through vocally that I'm having to send money because of a death I dont really wish to have a conversation about. I find this completely ridiculous as their other departments I spoke to had no problem with confirming who I am. Congratulations Moneygram, you've moved another customer over to Western Union!

10/31/2017
by Angry Customer

1 stars

Political discrimination

I will never use money gram ever again. They blocked my account because they didn’t like the political Opinions that are made clear by my email address....Read more

I will never use money gram ever again. They blocked my account because they didn’t like the political Opinions that are made clear by my email address. The heifer from customer service was laughing when the call was transferred to her. A company discriminating against me for my political opinion is BS. I will be finding an attorney.

10/31/2017
by Moe Chams

1 stars

I left western union to use this …

I left western union to use this company when they were still new. It was great in the start now after 1.5 years they block payments and now refusing to...Read more

I left western union to use this company when they were still new. It was great in the start now after 1.5 years they block payments and now refusing to give the receiver the money. The same receiver for the past 1.5 years. The customer rep told me to use another company. I hope money gram is aware of this. I will get my refund tomorrow and go back to western union. Mohamed Chams CEO Call2talk M

10/28/2017
by gardnar o'brien

1 stars

Extremely Poor Customer Service!!

I have a daughter living out of state and one of the best locations to use to send her money is Walmart. There are locations in many cities. Unfortunately...Read more

I have a daughter living out of state and one of the best locations to use to send her money is Walmart. There are locations in many cities. Unfortunately they use Moneygram for this service. I've sent her money with an online account. Many times I've had transfer problems which had nothing to do with funds on my part. They were constantly flagging transactions and kicking me to some 'Customer Service' agents, who had to be called on a telephone line. The agent usually spoke very poor, heavily-accented English. Each call was five to fifteen minutes in length due to wait times and the poor communication. Recently, for a $30 transfer, I was kicked up to 'Security' after a rambling three or four minutes explaining my account was just cancelled and I would be transferred again to 'Security'. After a minute answering identity questions I was told the account was cancelled. When I asked why, the agent said 'Security' doesn't give answers to customers. This is the most ridiculous explanation I've ever heard from an organization. Then they cancelled my online access so I can't see any history now. I'm opening up a Western Union account and will never have anything to do with them again or good to say about these clowns!

10/27/2017
by Memma White

1 stars

Money gram is a predatory company …

Money gram is a predatory company pooling cash from innocent people for investment purposes. They do this under the pretext of preventing fraud. Their...Read more

Money gram is a predatory company pooling cash from innocent people for investment purposes. They do this under the pretext of preventing fraud. Their primary goal is to restrict immediate access to your funds while investing in various short-term instruments. You can never win with such a company. Your only solution is to stop dealing with the company entirely by seeking other means to transmit overseas funds. If I have sent money to a particular recipient before, there is no justification to re-examine additional transfers to the same recipient. These controls are redundant and idiotic and call into question their ability to properly perform this service for customers. Their competitor, Western Union may be no better than MoneyGram but at least access to your funds are likely less restrictive.

10/26/2017
by Gail Davis

1 stars

Horrible!!!!

Horrible! They decide who and who you can’t transfer money to. Very frustrating. Tried to send money to sister in law traveling in Germany and they...Read more

Horrible! They decide who and who you can’t transfer money to. Very frustrating. Tried to send money to sister in law traveling in Germany and they decided it was not safe and would not complete transaction. Building home and trying to pay contractors and they decided it was a possible problem. Would not complete transaction.

10/20/2017
by Michael M.

1 stars

Incompetent Employees - Scammer Fees

Filed for a refund on my unused $35 money order. They denied me and sent me back a photocopy of someone else's money order because their incompetent...Read more

Filed for a refund on my unused $35 money order. They denied me and sent me back a photocopy of someone else's money order because their incompetent employee typed in the wrong serial number. Now I have to go through the entire process again. They also screw you with an $18 fee.

10/14/2017
by Tanisha Grandison

1 stars

I had the WORST possible experience

I had the WORST possible experience. The time before this when I used Moneygram I was interrogated for 20 mins before they would release the money to my...Read more

I had the WORST possible experience. The time before this when I used Moneygram I was interrogated for 20 mins before they would release the money to my receiver. Mind you, I sent to that very same receiver before in that same City for the same purpose. THIS TIME IS THE LAST. I sent the money 2 days before my receiver was to pick the money up just so that if there were any issues I would know before he got there. MONEYGRAM TOOK THE MONEY FROM MY ACCOUNT AND SENT ME AN EMAIL THAT IT WAS READY FOR MY RECEIVER. That was SO not the case. I was told through my receiver to contact them and after almost 30 mins, I was finally given the lecture that it was for my protection and now my receiver could make the trip once more to pick the money up. Thought that was it? OH NO. The agent told him she was NOT COMFORTABLE GIVING MY MONEY TO MY RECEIVER WITH IDENTIFICATION AND CANCELLED THE TRANSACTION. As upset as I was , I almost ha a stroke when I called to get my money back and the Rep said "It will take 3 - 10 business days. THIS IS THE ABSOLUTE WORSE SERVICE I HAVE EVER GOTTEN. Insults, after insults and disrespect on top of disrespect.

10/14/2017
by Vijay Patel

1 stars

I created an online account

I created an online account, then within 7 days I could no longer access my account. When I rang the customer service number he was very rude and could...Read more

I created an online account, then within 7 days I could no longer access my account. When I rang the customer service number he was very rude and could barely understand his English. I was advised that my account was closed by the system with no reason why and I had to use a store to send any payments and I was no longer able to use an online payment.

10/12/2017
by Aamir

1 stars

Pathetic company and scam

Very Pathetic company, Pathetic customer services. its a scam Money gram is a scam. i had to send money which they took 2 days for confirmation after 2...Read more

Very Pathetic company, Pathetic customer services. its a scam Money gram is a scam. i had to send money which they took 2 days for confirmation after 2 business days money gram said we have sent the money, but the receivers account was not credited when i asked about the status their customer services were so bad. THEY CHARGED ME BUT DIDN'T SENT THE MONEY Actually to the receiver. wasted my time money and efforts . i have been sending through Transfer wise since ages i never had problems.. i will never ever use money gram

10/10/2017
by Philip Ewing

1 stars

Impossible

The transaction I was trying to make matched their profile for fraud. After talking with about 6 service reps they said there was nothing I could do. Went...Read more

The transaction I was trying to make matched their profile for fraud. After talking with about 6 service reps they said there was nothing I could do. Went to Walmart in person and sent the money and it was $10.10 cheaper than online. I have cancelled my account.

10/01/2017
by Ken Weaver

1 stars

I was interrogated for over 30min on …

I was interrogated for over 30min on the phone after being on hold for 30min only to be told i could not send my money with my credit card by a person who...Read more

I was interrogated for over 30min on the phone after being on hold for 30min only to be told i could not send my money with my credit card by a person who was struggling to speak English. I will never use money gram again- western union from now on!!!!!!

09/29/2017
by Vadim Tsodikovich

1 stars

Truly terrible experience

Truly terrible experience

09/29/2017
by Sabu Anzar

1 stars

Crap Service...Bunch of Crooks...Avoid like Plague

Crap Service...Bunch of Crooks...Avoid like Plague

09/28/2017
by Victoria Angelica Mercedes Heredia

1 stars

Moneygram sucks

Moneygram. Is NOT safe at ALL!!! To be a sender they take all the information from your id/passport. But from the receiver they only ask the name. And as...Read more

Moneygram. Is NOT safe at ALL!!! To be a sender they take all the information from your id/passport. But from the receiver they only ask the name. And as I thought. My money was picked up by a person that was NOT the receiver. Moneygram promises you safety. Get your money from point A to point B without problem. And apart from that they make you pay so much for the transaction? Ok whatever. Let’s do it. I’m sending the money. I have the receiver information in hand so I can write it all down. And they just ask me for her name. I was confused. I thought that’s so dumb. A name? Anyone can have a name. But a location. A number. Not everyone has that. Well guess what. MY MONEY WAS STOLEN. When I visit moneygram to see if they can maybe help. Check by who was the money picked out. They tell to me to call customer service. Which SUCKS BALLS! They don’t listen to your problem. Ask stupid questions that don’t have anything to do. And don’t want to help you at all. Is like talking to an IT costumer service hotline “did you turn it off and on again?”, “OF COURSE TURNED IT OFF AND ON!!”. Anyways. Once I see they are not trying to help me see who stole my money. I visit another office. And without me even saying the problem. The worker says “oh yeah, someone must have used a fake Id and taken the money out. That happens all the time, there’s nothing we can do, the money is already gone”. When I hear this, I’m so surprised of the confidence in her voice that money is so often stolen from this company and they haven’t thought about a safer way to transfer money then just asking for someone’s name. Doesn’t make sense. DON’T USE MONEYGRAM. THERE IS ABSOLUTELY NO WAY YOUR MONEY WILL BE SECURED BY THIS JOKE OF A COMPANY.

09/27/2017
by Rasmus Plejdrup Sørensen

1 stars

I can't get in contact with the …

I can't get in contact with the customer service! Even it is urgent. One of your agents have made a mistake entering the information I have him, so now...Read more

I can't get in contact with the customer service! Even it is urgent. One of your agents have made a mistake entering the information I have him, so now I'm in big problems cause of your agents, and I can't get any help from you!!!

09/25/2017
by Dale Reynolds

1 stars

Is Moneygram Working?

Moneygram was providing good (but expensive) service to me until awhile ago. A few days ago I got what looked to be a genuine email from them requesting...Read more

Moneygram was providing good (but expensive) service to me until awhile ago. A few days ago I got what looked to be a genuine email from them requesting me to re-register my Moneygram plus card, through which I have sent money abroad. The link on the email lead to nowhere. I went to the company website, and filled out a form that also went nowhere. I phoned Moneygram, and after a series of robots I got a human being, who didn't know what I was talking about, and who did not know what he was talking about, it seems. He said I could (still) use my card to send money. I asked if I needed to register. No, he said, because there is no Moneygram in service. I asked him how something could both not exist, and be used. He hung up on me. What is the corporate world coming to? Now when I next have to send money to someone, I will worry if the Moneygram system works, or not. I guess I will find out. And I will ignore any further stupid email from Moneygram.

09/23/2017
by jamie

1 stars

something not right about this company

So unprofessional whent to sign in to make a payment .I couldn't sign in so I phoned the number took 30mins then to be put though different department and...Read more

So unprofessional whent to sign in to make a payment .I couldn't sign in so I phoned the number took 30mins then to be put though different department and waited another 15mins then the person knocked me off b** .then i went tho it all again but finally got them to tell me my account has been suspended I asked why and he said he didant know. . is this moneygram for real or wha ????

09/20/2017
by Pitty Mart

1 stars

People's do not use this company to …

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!!...Read more

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!! Recipients can access your money without a reference number. Odesláno z iPhonu

09/14/2017
by heer Stelder

1 stars

They done it again

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill...Read more

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill 2019). They had to walk back home again as they did not have money for transportation. Far distance to walk. Moneygram should be closed down. In the Netherlands they already did (some 200+ agencies at post offices cancelled the contract with Moneygram leaving only the head office and one or two others open in the whole country) This is not a service. Its a waste of time and resouces.

09/14/2017
by MsG

1 stars

AVOID AT ALL COSTS

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED....Read more

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED. NO VALID REASON AS TO WHY TRANSACTIONS WERE REJECTED EVEN AFTER NUMEROUS CHECKS AND HAVING TO VERIFY THE SAME INFORMATION EACH TIME WITH SEVERAL DIFFERENT CUSTOMER SERVICE STAFF. TOTALLY USELESS.. AVOID, AVOID, AVOID!!

09/14/2017
by Roger

1 stars

THIS IS A JOKE COMPANY

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers...Read more

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers check for the balance, which you can only pay into a US account in your name. Fat load of good if you are a foreign tourist. After spending 2 1/2 hours walking and cabbing around, and 2 customer service centre calls, and finally finding a location that had the money, we found out the money was blocked, as the sender (me) did not upload my ID and a photo to their online portal. After the 3rd customer services call -apparently, any amount sent, over 100 pounds, has to be verified with uploaded ID. Absolutely pathetic that the UK agent, in this case, the Post Office, did not state this. Am going back to the post office in the morning to pick up my money. And to concur with some other reviewers, one out of the 3 call centre staff was downright rude and patronising.

09/11/2017
by Ann Naluwu

2 stars

STAY FAR AWAY FROM MONEY GRAM. POOR SERVICE!!!!!

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions...Read more

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions for me and he was BLANK. This just happened a few minutes ago. Anyway thank God there's World Remit and Western Union. NEVER AGAIN USING MONEY GRAM. Will let family, friends and co-workers not to use MONEY GRAM.

09/10/2017
by heer Stelder

1 stars

Sent money from GT bank in LIberia …

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter...Read more

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter in a 22 letter name. It made the Moneygram agent in Ghana reject the transfer and send it back. The people who came to collect did not have money to transport them back so they had to walk for hours to get back to their house

09/09/2017
by Eugene Shevchenko

1 stars

Pretty everything is already said about …

Pretty everything is already said about these transfers. Terrible service.

09/09/2017
by homeschool and education تعليم وتربية

1 stars

I was in Egypt and a friend sent me …

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been...Read more

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been withdrawn and I was not there to withdraw the money. I sent them to the mail asking for information and they did not respond to their convoy more than twenty letters.

09/06/2017
by 130skyline

1 stars

I will never use again money gram

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung...Read more

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung up the phone while I was trying to get a answer regarding my transaction they never completed my transaction the person who was trying to receive the money when there 2 days never got em money gram costumer service never reach out to me to let me know about this transaction that they weren't alouding this transaction they took the money to begin with I had to call and find out what was going on and they explained it I when back back to a different store to get the money and they didn't had them don't get fooled by this people don't use them u will go thru what I'm going thru right now


Moneygram has very bad reviews on Trustpilot, with 84% of the 74 customers who have given their feedback rating the company 1 star out of 5. Here is what MoneyGram’s customers have to say:

Positive
  • Customers liked the fact that the money was available in minutes at the receiving end of the money transfer.
  • Some say they had a good service despite the high fees.
Negative
  • Some customers have seen their transferred cancelled and had problem to get their money back.
  • A few customers have had bad experiences with an unfriendly Moneygram customer service representative.
  • Customers found cheaper alternatives to Moneygram and stopped using the service.
  • Some were annoyed by the verification process to identify themselves (which Moneygram is required to perform by law).

Note: Moneygram is not inviting its users to share their experience with Trustpilot which could partially explain the extremely high proportion of bad ratings. The 1/10 rating might not be representative due to the low number of reviews.



Can I trust MoneyGram?

Until 2017, MoneyGram International Inc. was a publicly-traded company on the Nasdaq Stock Market with a $680 million market capitalization. It was then acquired by the Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba. Ant Financial is an enormous company, powering the majority of online payments in China and valued at $60 billion at the time of its acquisition of MoneyGram. Working together as one with Ant Financial will significantly strengthen MoneyGram and its ability to build a robust global corporation.

MoneyGram has close to 3000 employees worldwide, the majority of which are located outside the US in the 30 countries where the company has offices. With a track record of close to 80 years, the company has acquired and demonstrates a significant expertise in the money transfer industry. MoneyGram has built its reputation through the quality of its service, which provides a convenient and safe way to send money to or from nearly every country in the world. The MoneyGram brand is recognized and trusted globally, thanks in part to its network of agent locations which, apart from Western Union’s, is unmatched by any of its competitors.

MoneyGram is subject to a wide range of laws and regulations of countries around the world. MoneyGram is licensed in all 50 US states, as well as in the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. In the UK, MoneyGram is licensed as an Authorized Payment Institution under the European Union Payment Services Directive, which allows MoneyGram to provide payment services throughout the European Economic Area. Many other jurisdictions which MoneyGram operates in impose licensing or other regulatory requirements. These include minimum capital requirements, compliance with operational procedures, agent oversight and maintenance of reserves, and are are specifically designed to protect consumers’ funds. MoneyGram takes its regulatory compliance very seriously, and invest on average $50 million a year into its compliance program.

So, is MoneyGram safe to use? Absolutely. MoneyGram couldn’t be the second largest money transfer provider in the world if it didn’t adequately protect its customers’ funds.




How MoneyGram works

How to send money online with MoneyGram

  1. Enter the recipient’s full name and country, and choose how the money should be received.
  2. Enter the amount you wish to send, and you will see the fees and exchange rate which currently apply for your transaction.
  3. Enter your payment information as well as your personal details, including your name, postal and email address, phone number, and date of birth. MoneyGram may need to verify your identity with an official document. If you already have a MoneyGram account and have supplied this information before, you can skip this step by simply logging into your account.
  4. Review the transaction details including the fees and exchange rate, and if everything looks good, click the Submit Transaction button.
  5. You will receive an email confirmation including a reference number which your recipient will need to pick up the money.

How to send money at an agent location with MoneyGram

  1. Find a MoneyGram agent location near you, and make sure to bring your ID with you.
  2. Whether through a kiosk touch screen or on a paper form, you will need to supply your full name, your recipient’s name and location, and the amount you wish to send. Depending on the receive option you choose, you will also need to provide other information such as your recipient’s bank account details or telephone number.
  3. You will then be able to pay for you transfer. In most cases, cash is the only accepted form of payment.
  4. You will receive a reference number which your recipient will need to pick up the money.


 

MoneyGram Exchange Rate & Fees

MoneyGram fees

MoneyGram fees generally vary depending on the amount sent, the send and receive countries, as well as the payment and receive methods. Here are a few simple rules of thumb for saving on fees with MoneyGram:

    • When sending money online with MoneyGram, it’s best to pay by bank transfer if this is available.
    • Sending to a bank account is usually less expensive than sending money for cash pick-up.
    • If you are sending money to a bank account, it is often cheaper to send at an agent location than online, regardless of the payment method used.
    • If you are sending money for cash pick-up, the online service will generally be cheaper than sending money at an agent location, but only if you pay by bank transfer.

MoneyGram exchange rates

MoneyGram applies the standard practice of taking a margin on the exchange rate. What that means is that the exchange rate offered to MoneyGram customers is not as good as the real mid-market exchange rate, and MoneyGram profits from this difference. While this generally costs you a couple percentage points of the amount you are sending, the exchange rate margin can sometimes exceed 5%. Since some money transfer services are able to offer exchange rates without any margin and save you plenty of money, it’s very important to always compare all available money transfer services before sending money abroad.


Send money from your Smartphone with MoneyGram

Mobile apps

MoneyGram’s mobile app is available on both Google Android and Apple iOS, but only in the UK, the US and Germany for the time being. The MoneyGram app lets you send money and pay bills as if you were on the MoneyGram website or at an agent location. Other features of the app include the ability to track past transactions, estimate fees or find agent locations for future transactions, and manage your account. While the app is rated 3.8 / 5 on the Google Play Store, it is only awarded a 1.7 / 5 rating on the Apple App Store due to issues with money transfers made through the app.

 



 

Additional services

Bill payment

MoneyGram’s bill payment service allows you to pay your relatives’ bills or your own from thousands of companies. The service is available in nearly all agent locations across the US, Canada and Puerto Rico, as well as in certain agent locations in select countries in Europe and the Caribbean.

Money orders

Money orders were the first service which MoneyGram offered when it was founded in 1940. While the company still offers this service today, it only represents a tiny share of their business (representing 3.6% of the company’s total revenues in 2015). The service, which is only available at certain agent locations across the US, is basically a prepaid check which you can deliver by mail or in person to the recipient.

Mobile top-up

Through its partner TransferTo, MoneyGram lets you top up prepaid mobile phones of more than 350 mobile carriers in over 100 countries around the world. This is a great way to ensure that you and your relatives abroad are able to stay in touch. Mobile top-ups are available at MoneyGram agent locations in the US, but can be sent online from any country in the world.


The story behind MoneyGram

MoneyGram International was born out of the merger of Travelers Express from Minneapolis, Minnesota; and Integrated Payment Systems from Denver, Colorado. The former company was founded in 1940, and became the largest processor of money orders (a paper instrument like a cheque but paid upfront) in the world. Integrated Payment Systems, which launched the MoneyGram brand in 1988, was part of a larger group of payment companies belonging to American Express (best known for their credit cards).

In 1998, Travelers Express and Integrated Payment Systems merged, and the resulting company went public in 2004 under the name MoneyGram International. In 2017, MoneyGram International was acquired by Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba, for $880 million.


From our blog

Lock in Your Exchange Rate with Lebara Money

Lebara Money Transfer offers a useful feature for people who regularly send money abroad — “If you like it, lock it.” It’s designed to help you reduce risk and manage your finances and exchange rates more effectively. It works as follows: When you plan to send money overseas, you can review today’s offered exchange rate […]


Going Borderless? Your questions on TransferWise’s newest service, answered.

TransferWise is one of the best money transfer and currency exchange providers we work with. We love their mid-market exchange rates, wide availability, low fees, and easy-to-use services. In fact, we wondered, could they get any better? It turns out they can. In May 2017 they announced a brand new service, the “TransferWise Borderless Account.” […]


PayPal, Square Cash, Venmo, Skrill, Google Wallet, Apple Pay, which digital wallet is better for international money transfers?

Digital wallets have not only changed the way we pay for things on the Internet, but also how we send money to our friends and family. Specialized companies such as PayPal, Square Cash, Venmo, and Skrill, or tech giants such as Google (with Google Wallet), Apple (with Apple Pay) and Facebook (through Messenger), have revolutionized […]



Ask questions or share your comments on MoneyGram




Compare all the options before your next money transfer Compare now

Key facts about MoneyGram

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Cash
Pay-out options Cash
Bank account
Cash home delivery
Mobile wallet
Minimum amount No
Maximum amount Yes
Available languages
Français
English
Deutsch
Polski
Español
Português
Italiano
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address

Company information

Type of service provider Global money transfer operators
Active since 1996
Headquarter Dallas, Texas, United States
Regulated by FCA

Contact information

Contact support www.moneygram.com/us/en/contact-form
Service hour 24/7
Phone 1‑800‑926‑9400
Twitter @moneygramme
Facebook moneygram


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

Read reviews on money transfer companies

Get independent information about money transfer companies, read customer reviews, step-by-step guides, security information, and frequently asked questions.



Proudly made in Switzerland

Global Impact Finance Ltd
Avenue d’Ouchy 4
1006 Lausanne
Switzerland


Mobile Analytics