MoneyGram - Independent review

All you need to know before sending money with MoneyGram

Second largest money transfer network in the world Fast (but often expensive) money transfers



MoneyGram review by Monito

MoneyGram is the second-largest money transfer company in the world (after Western Union), allowing people to send and receive cash within minutes in over 350,000 agent locations across the world. You can also send money on MoneyGram.com or through the MoneyGram mobile app in the US, the UK and Germany, using a debit card, credit card or bank account (US only). In certain countries, your money transfer can be deposited to your recipient’s bank account, mobile wallet or prepaid card; or delivered in cash directly to your recipient’s home.

The company’s large network of agent locations and its availability both online and offline make it a highly convenient service which covers the needs of most people. Its size and long track record also guarantee that your money is safe when sending it with MoneyGram. The downside is that sending MoneyGram can be expensive, as the service can have higher fees and poorer exchange rates than those of specialized online providers.


PROS
  • Second largest network of agent locations in the world, allowing cash to be sent and received in 200 countries
  • Money transfers can not only be received in cash but also on bank accounts and mobile wallets
  • Most transactions settle instantly, which makes MoneyGram a good choice for urgent transfers
CONS
  • The online service and mobile apps are currently only available in the UK, the US and Germany
  • More expensive than specialized online providers on average

 

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147 customer reviews on MoneyGram on Trustpilot


1 day ago
by Pitty Mart

1 stars

People's do not use this company to …

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!!...Read more

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!! Recipients can access your money without a reference number. Odesláno z iPhonu

1 week ago
by heer Stelder

1 stars

They done it again

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill...Read more

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill 2019). They had to walk back home again as they did not have money for transportation. Far distance to walk. Moneygram should be closed down. In the Netherlands they already did (some 200+ agencies at post offices cancelled the contract with Moneygram leaving only the head office and one or two others open in the whole country) This is not a service. Its a waste of time and resouces.

1 week ago
by MsG

1 stars

AVOID AT ALL COSTS

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED....Read more

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED. NO VALID REASON AS TO WHY TRANSACTIONS WERE REJECTED EVEN AFTER NUMEROUS CHECKS AND HAVING TO VERIFY THE SAME INFORMATION EACH TIME WITH SEVERAL DIFFERENT CUSTOMER SERVICE STAFF. TOTALLY USELESS.. AVOID, AVOID, AVOID!!


More reviews

1 week ago
by Roger

1 stars

THIS IS A JOKE COMPANY

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers...Read more

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers check for the balance, which you can only pay into a US account in your name. Fat load of good if you are a foreign tourist. After spending 2 1/2 hours walking and cabbing around, and 2 customer service centre calls, and finally finding a location that had the money, we found out the money was blocked, as the sender (me) did not upload my ID and a photo to their online portal. After the 3rd customer services call -apparently, any amount sent, over 100 pounds, has to be verified with uploaded ID. Absolutely pathetic that the UK agent, in this case, the Post Office, did not state this. Am going back to the post office in the morning to pick up my money. And to concur with some other reviewers, one out of the 3 call centre staff was downright rude and patronising.

09/11/2017
by Ann Naluwu

2 stars

STAY FAR AWAY FROM MONEY GRAM. POOR SERVICE!!!!!

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions...Read more

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions for me and he was BLANK. This just happened a few minutes ago. Anyway thank God there's World Remit and Western Union. NEVER AGAIN USING MONEY GRAM. Will let family, friends and co-workers not to use MONEY GRAM.

09/10/2017
by heer Stelder

1 stars

Sent money from GT bank in LIberia …

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter...Read more

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter in a 22 letter name. It made the Moneygram agent in Ghana reject the transfer and send it back. The people who came to collect did not have money to transport them back so they had to walk for hours to get back to their house

09/09/2017
by Eugene Shevchenko

1 stars

Pretty everything is already said about …

Pretty everything is already said about these transfers. Terrible service.

09/09/2017
by homeschool and education تعليم وتربية

1 stars

I was in Egypt and a friend sent me …

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been...Read more

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been withdrawn and I was not there to withdraw the money. I sent them to the mail asking for information and they did not respond to their convoy more than twenty letters.

09/06/2017
by 130skyline

1 stars

I will never use again money gram

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung...Read more

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung up the phone while I was trying to get a answer regarding my transaction they never completed my transaction the person who was trying to receive the money when there 2 days never got em money gram costumer service never reach out to me to let me know about this transaction that they weren't alouding this transaction they took the money to begin with I had to call and find out what was going on and they explained it I when back back to a different store to get the money and they didn't had them don't get fooled by this people don't use them u will go thru what I'm going thru right now

09/02/2017
by Julia Pinzari

1 stars

Trying 1 week to recieve my money ...or …

Trying 1 week to recieve my money ...or at least a refund to the sender..at the sender location still needs to pay fees ..

08/28/2017
by Abdel Zantak

1 stars

Varning!

Warning!! I would never recommend moneygram to someone. It's pure hell to send money via dom! As soon as you pay the money to be sent to any post office,...Read more

Warning!! I would never recommend moneygram to someone. It's pure hell to send money via dom! As soon as you pay the money to be sent to any post office, ask them to post Ombudsman that I call them on 0201203200 (customer service) here begins the hell!!!. you call there and get you choose between Swedish and English, press one for Swedish o two for English. I press 1 and wait about 10 min and answer them in English! Those who work there speak poor English and first o mainly they don't care! You say you want to talk Swedish instead but they are located on the handset. The second time I do the same thing with the wait time and then answers them by giving the reference number and what my name is and why should I send money and where I live o the big Street crosses my street I live in. .. and a bunch of stupid questions! And this in English even though I want to speak Swedish with some where! And after a while, so you may not know about it ok that they send money!!, they are located on the handset again!!! I call again and hands the same again from what I have for reference number, what I called, and so on with all the stupid questions, and so is the hang up again, or get the link me to any area with much idle time!! I was doing this one Friday. 15 to 20.! and the next day the same thing!! I decided to call the main office in Stockholm which asked me to call back to the customer service!! I refused and want them to refund my money! All this with the wasted time and energy in spite of all the complaints that I told the head office in Stockholm, they have even apologized, totally sick. I sent money via Ria that I got tips from an acquaintance and the money came fast o for sure, thanks for the Ria for the best service.

08/24/2017
by FAYYAZ BAIG

1 stars

Hi I am Fayyaz Baig I am trying to …

Hi I am Fayyaz Baig I am trying to speak customer service last tow days .after take to much stress I cancel my transaction.my number 07404908013.tomorrow...Read more

Hi I am Fayyaz Baig I am trying to speak customer service last tow days .after take to much stress I cancel my transaction.my number 07404908013.tomorrow I make court partition against in court.i 100/ I will win this case because you have not one good rewiew.and I want uk band money gram in uk because they can't Handel this service. And I want all people help me as witness in court against money gram thank

08/23/2017
by Anny Khoubesserian

1 stars

Extremely bad service

Extremely bad service. Stay away! Declined my transaction for no reason at all. The agents were rude and could not even speak English properly. One of...Read more

Extremely bad service. Stay away! Declined my transaction for no reason at all. The agents were rude and could not even speak English properly. One of the agents asked me how old I was. I gave her my date of birth, she said no...she asked for my age!!! Couldn't believe what I was hearing. MoneyGram is the worse service ever.

08/21/2017
by Malu Dayah

1 stars

CUSTOMERS at MONEYGRAM international are very rude.

THE CUSTOMERS ARE MONEYGRAM INTERNATIONAL ARE VERY RUDE AND ARROGANT. They DO NOT KNOW how to talk to their CUSTOMERS. THEY ARE INPATIENT AND CANNOT...Read more

THE CUSTOMERS ARE MONEYGRAM INTERNATIONAL ARE VERY RUDE AND ARROGANT. They DO NOT KNOW how to talk to their CUSTOMERS. THEY ARE INPATIENT AND CANNOT EVEN SPEAK GOOD ENGLISH BUT ARE THERE FOR THE MONEY. I SEND MONEY TO MY BROTHER OVER SEA AND THEY TOLD ME THEY ARE NOT IN POSITION TO SEND MY MONEY BUT THERE WAS NO REASON GIVEN. when I ASKED them FOR THE REFORM OF MY MONEY THEY PUT ME ON HOLD AND SWITCH OFF THE PHONE AFTER 30 minutes I KEEP CALLING UNTIL THEY WERE SATISFY BEFORE ANSWERING ME AND AT LAST GIVE ME A RECEIVING NUMBER. They cancelled my transaction for no reasons and give me back money send for my sister to go to a hospital and my sister passes away because there was no money to get her drugs. They are very wicked. If they continue this arrogant behavior MoneyGram will lose most of its customers. I have decided to never send money through them again.

08/20/2017
by Walt Hampton

1 stars

Dishonest

Dishonest, no customer service, stay away from the terrible company. Will not all receiver to pick up because they claim she waited too long (24) hours....Read more

Dishonest, no customer service, stay away from the terrible company. Will not all receiver to pick up because they claim she waited too long (24) hours. For a $15 transfer I paid $5 to complete. Now, I can not get refund, customer service can not speak English, and receiver is out of luck. Moneygram, you are crooks, plain and simple. I will never use your company again and I will spread the word how terrible you are.

08/16/2017
by Eskendereya Resto Bar

1 stars

MoneyGram this is the worst money …

MoneyGram this is the worst money transaction service in the plant ... very bad and poor, i sent money 5 days ago and until this minute the receiver can...Read more

MoneyGram this is the worst money transaction service in the plant ... very bad and poor, i sent money 5 days ago and until this minute the receiver can not turn the money, ... take advantage of the money of the other the maximum time that They can ... and they say it's 10 minutes ... lie ... beware ... American companies like MoneyGram 1st treat to make the time more long to use this money of users 2ed discriminate against all the people of the Middle East, and they set themselves up for their transactions - and steal their money ..

08/15/2017
by Eva

1 stars

One word

One word - the most useless stupid service ever. Locked my account for no reason and tells me to go to location. For 3 years now my account is still...Read more

One word - the most useless stupid service ever. Locked my account for no reason and tells me to go to location. For 3 years now my account is still locked. Thank God for WesternUnion. The best!

08/15/2017
by Customer

1 stars

Good online rate but sneaky theif with useless customer support

I wish I didn't have to write this review but I feel people need to know and maybe MoneyGram will do something better and fix issues. MoneyGram does...Read more

I wish I didn't have to write this review but I feel people need to know and maybe MoneyGram will do something better and fix issues. MoneyGram does seem to have better exchange rate than Western Union. That's great and wanted to use their service but guess what they want to earn the money you save on exchange rate by forcing you to pay more on fees. Here's how they're doing it secretly. MoneyGram online to pay using your bank account does not work. I've been told aparantly there's something wrong with my bank account so call TeleCheck. TeleCheck says I'm new so let's update some info and wait 7 days. Well I can't wait that long to send urgent money so I send in store. Then 1 year later I try to send money online using saved banking info from last time. Guess what? Doesn't work. I got sent to same loop. Call TeleCheck and told me same info. MoneyGram customer service is also worthless. They can't help solve any problems. What's the solution? Oh you can pay using credit/debit card for MORE FEES. WOW! Amazing! 1) Shown better exchange rate online 2) Try to send using your bank account. Oops! Doesn't work. New on TeleCheck 3) But it's OK pay us more fees. Send using credit card. Also not to mention Credit Card then charges you cash advance fee. MoneyGram doesn't give its customer service any power to solve problems. I spent hours and reached supervisor who can't solve my problem nor adjust fee for credit card to the same as bank transfer fee. There's also no one above then manager aparantly who can help. Unless you're desperate don't go with MoneyGram. They're a sneaky Thief. Use your own bank for money transfer when possible.

08/12/2017
by Zazi

1 stars

Dishonest company

I can only agree with the reviews on this site that Moneygram is a dishonest company with unacceptable practices and should be avoided. I transferred the...Read more

I can only agree with the reviews on this site that Moneygram is a dishonest company with unacceptable practices and should be avoided. I transferred the amount of GBP 100 to someone in New York. The announced fee, which appeared on the invoice I received, was GBP 4.99. Later I saw an additional fee on my credit card statement. Disgusting! Now disputing this unauthorized charge with my credit card company. I definitely cannot recommend Moneygram and will not use them again.

08/11/2017
by JS

1 stars

ABSOLUTE SHAMBLES OF A COMPANY.

Absolute shambles of a company. If you want a stress free experience please DO NOT use this pathetic company. Went to Post Office to collect money sent to...Read more

Absolute shambles of a company. If you want a stress free experience please DO NOT use this pathetic company. Went to Post Office to collect money sent to me, everything was fine, woman starts counting the money then tells me that I have to upload a copy of my passport online. I was a bit annoyed but okay. Got home, scanned passport, uploaded it. 1st PROBLEM. Tells me it can't verify my I.D and locks me out of my account. Tells me to call helpline. After 10 minutes of waiting I get through to someone who can barely speak a lick of English. Tells me to use a different website. 2nd PROBLEM. Entered verification code and surname, tells me it doesn't recongise my name. Tried several times, same answer. CALLED THEM AGAIN, waiting for 10 minutes, another person who can barely speak English tells me that I have to contact the sender and check that they spelt my name correctly blah blah blah. Which they did. Entered name and code again, STILL DOESN'T RECOGNISE IT!!!! In the end, cancelled the transaction and have to wait for a refund. What next? They want fingerprints and a DNA sample??? USELESS COMPANY, AWFUL CUSTOMER SERVICE, PLEASE AVOID AT ALL COSTS.

07/24/2017
by flybynyt sink

1 stars

This company has been getting away with …

This company has been getting away with fraudulent activities for far too long. They effectively take your money, gain interest on it whilst in possession...Read more

This company has been getting away with fraudulent activities for far too long. They effectively take your money, gain interest on it whilst in possession then cancel your transaction for no reason and make refunds impossible. WARNING do not use this company, currently under investigation. 470 outstanding complaints in UK. Criminal charges expected. AVOID AT ALL COSTS especially UK TRANSACTIONS

07/22/2017
by Tom L.

1 stars

I have read the many horror stories …

I have read the many horror stories that people have had with Money Gram International and to be honest they just don't care about the customer or the bad...Read more

I have read the many horror stories that people have had with Money Gram International and to be honest they just don't care about the customer or the bad service they provide. Most of their agents in customer service are poorly trained and have no idea what they are saying except what is on their computer screen. When you call in for a complaint about a problem your are quickly put over to the person who is the decision maker as I was told just yesterday. I explained my problem and how it was resolved and i was told that the money was being refunded as money gram didn't feel comfortable wth my receiver who is my daughter attending school in another country and for two years I send her money almost ever 2 to 3 weeks to live on and for school expenses. But because her middle name had been spelled incorrectly by the clerk where i bought the money gram and had it corrected. Money gram felt my daughter was a fraud and why would i send her any money. I was told to take my business to another sender and that was it. Over a mis-spelling of her middle name she is now black listed by money gram. This man doesn't live in my part of the world and cannot accept what i was telling because he didn't know how to deal with it other than to say no and my daughter is now black listed at money gram. I asked for someone else to talk to like a manager or supervisor man his name was Lesley said no as he is the only voice I could speak with. They say when you call money gram all your conversations are recorded I don't think so in my case. They lie and are not human friendly to anyone as complaints I have read bare this out. Maybe someone will get off their butts and address this serious issue. I have already contacted them twice with no response.

07/19/2017
by Leon

1 stars

worst company ever please use this …

worst company ever please use this service if you love stress and enjoy being angry beyond belief. Use this service if you want the recipient to get...Read more

worst company ever please use this service if you love stress and enjoy being angry beyond belief. Use this service if you want the recipient to get refused even with ID lol

07/17/2017
by Anthony K Camargo

1 stars

I was sent the money from a sender and …

I was sent the money from a sender and because I was out of the country I couldn't pick it up for a couple of months and when I returned first they told...Read more

I was sent the money from a sender and because I was out of the country I couldn't pick it up for a couple of months and when I returned first they told me that I could pick up the money I just needed to reconfirm my information and sender info because it was past 3 months, which I did. When I go to pick up the money from the new location they said I couldn't pick it up anymore and that they needed the sender to call in and confirm it. The sender unfortunately was the crooked Bet Online website for poker and of course didn't want to confirm it. Therefore MoneyGram couldn't help me. I asked to speak to a manager and she was super rude and hung up on me.

07/16/2017
by Noelia Noelia

1 stars

There are no words to describe this …they're the worst!!

There are no words to describe this company. They cancelled/blocked several of my transactions, even if I pointed how unhappy I was & that the...Read more

There are no words to describe this company. They cancelled/blocked several of my transactions, even if I pointed how unhappy I was & that the transaction was an urgent matter; asked me a lot of stupid questions on the phone, including when was I going to send money again! As if I could guess when I needed it! Or how old are the persons, when I saw them last time; in surprised they didn't ask how many times they go to toilet or take a bath!! Bonus: they said money gram is not for charity act, only for family & friends, and my last transaction was to a friend!

07/15/2017
by Philip Dine

1 stars

It's not good trying to get photo ID …

It's not good trying to get photo ID sorted out I get rejected all the time you phone up try to solve the problem but your back to square one

07/13/2017
by Karl Seddon

1 stars

Cancelled money for cancer treatment

They cancelled money being sent to Uganda which I was sending for the payment for Avastin treatment for an advanced stage ovarian cancer patient. They...Read more

They cancelled money being sent to Uganda which I was sending for the payment for Avastin treatment for an advanced stage ovarian cancer patient. They cancelled it because I did not want to delve into the personal details of what the money was for. Even after telling them what it was for they upheld the cancellation. Maybe you are thinking: 'Tough luck but they're a private company so they can choose not to business with whomever, right?' Wrong. They had already taken the money from my account and now they will hold the money for 3-10 business days for 'processing the refund', despite the fact it took all of 2 minutes to send the money from me to them in the first place. Degenerates.

07/12/2017
by James Smith

1 stars

Use MoneyGram for 2 years, BUT NO MORE

A month ago transferred 2480pounds , paid with the card, the transfer was stopped. The agent in dartford said , in Uk new rules you need to send them...Read more

A month ago transferred 2480pounds , paid with the card, the transfer was stopped. The agent in dartford said , in Uk new rules you need to send them photo off your ID . I sent it three times it didn't go thru for some reason, I called them it took 2 hours. Told to try the next day again. The next day it turned out to be sent, MY ID HAS BEEN VERIFIED. The recipient withdrew money.Today I went to post office to transfer again , And what do you think ? my transaction stopped again :-((( they asked me to send them ID again, and some more details . Used western union and recipient has his money in 40 min after that. Only one thing they need to see my Id.

07/08/2017
by NICK DAVISON

1 stars

I have been using Money Gram for over a …

I have been using Money Gram for over a year, sending a lot through them, then a few weeks ago I sent some money to the same person as I always do. I was...Read more

I have been using Money Gram for over a year, sending a lot through them, then a few weeks ago I sent some money to the same person as I always do. I was told that I had to send some photo ID in for amounts over £800 this was only told to me after I had made a transfer of £1250, I went on the site & followed the protocol they required only to be told I had to contact them by phone, so I did. They said the payment was not going to be sent & I should go back to were I made the payment to receive a refund, I have now been waiting 14 days to receive my £1250 from money gram, shocking company on how they hold money of this amount for this amount of time, I will never use them again.

07/05/2017
by Shawn Campbell

1 stars

The worst service ever

The worst service ever. I tried sending £1600 to my husband in the US as it was the limit I was told I could send. Moneygram took the money from account...Read more

The worst service ever. I tried sending £1600 to my husband in the US as it was the limit I was told I could send. Moneygram took the money from account and is now saying the computer has made a mistake and the transaction shouldn't have gone through because it's too much money to send. I was told the money when straight back into my account but it's been five days now and I can't see the money in my account and my bank told no money was refund. It took over an hour to speak with someone on the phone twice and they can't tell what happened to my money. This is my first and last time sending money with money gram.


Moneygram has very bad reviews on Trustpilot, with 84% of the 74 customers who have given their feedback rating the company 1 star out of 5. Here is what MoneyGram’s customers have to say:

Positive
  • Customers liked the fact that the money was available in minutes at the receiving end of the money transfer.
  • Some say they had a good service despite the high fees.
Negative
  • Some customers have seen their transferred cancelled and had problem to get their money back.
  • A few customers have had bad experiences with an unfriendly Moneygram customer service representative.
  • Customers found cheaper alternatives to Moneygram and stopped using the service.
  • Some were annoyed by the verification process to identify themselves (which Moneygram is required to perform by law).

Note: Moneygram is not inviting its users to share their experience with Trustpilot which could partially explain the extremely high proportion of bad ratings. The 1/10 rating might not be representative due to the low number of reviews.



Can I trust MoneyGram?

Until 2017, MoneyGram International Inc. was a publicly-traded company on the Nasdaq Stock Market with a $680 million market capitalization. It was then acquired by the Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba. Ant Financial is an enormous company, powering the majority of online payments in China and valued at $60 billion at the time of its acquisition of MoneyGram. Working together as one with Ant Financial will significantly strengthen MoneyGram and its ability to build a robust global corporation.

MoneyGram has close to 3000 employees worldwide, the majority of which are located outside the US in the 30 countries where the company has offices. With a track record of close to 80 years, the company has acquired and demonstrates a significant expertise in the money transfer industry. MoneyGram has built its reputation through the quality of its service, which provides a convenient and safe way to send money to or from nearly every country in the world. The MoneyGram brand is recognized and trusted globally, thanks in part to its network of agent locations which, apart from Western Union’s, is unmatched by any of its competitors.

MoneyGram is subject to a wide range of laws and regulations of countries around the world. MoneyGram is licensed in all 50 US states, as well as in the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. In the UK, MoneyGram is licensed as an Authorized Payment Institution under the European Union Payment Services Directive, which allows MoneyGram to provide payment services throughout the European Economic Area. Many other jurisdictions which MoneyGram operates in impose licensing or other regulatory requirements. These include minimum capital requirements, compliance with operational procedures, agent oversight and maintenance of reserves, and are are specifically designed to protect consumers’ funds. MoneyGram takes its regulatory compliance very seriously, and invest on average $50 million a year into its compliance program.

So, is MoneyGram safe to use? Absolutely. MoneyGram couldn’t be the second largest money transfer provider in the world if it didn’t adequately protect its customers’ funds.




How MoneyGram works

How to send money online with MoneyGram

1. Enter the recipient’s full name and country, and choose how the money should be received.

2. Enter the amount you wish to send, and you will see the fees and exchange rate which currently apply for your transaction.

3. Enter your payment information as well as your personal details, including your name, postal and email address, phone number, and date of birth. MoneyGram may need to verify your identity with an official document. If you already have a MoneyGram account and have supplied this information before, you can skip this step by simply logging into your account.

4. Review the transaction details including the fees and exchange rate, and if everything looks good, click the Submit Transaction button.

5. You will receive an email confirmation including a reference number which your recipient will need to pick up the money.

How to send money at an agent location with MoneyGram

1. Find a MoneyGram agent location near you, and make sure to bring your ID with you.

2. Whether through a kiosk touch screen or on a paper form, you will need to supply your full name, your recipient’s name and location, and the amount you wish to send. Depending on the receive option you choose, you will also need to provide other information such as your recipient’s bank account details or telephone number.

3. You will then be able to pay for you transfer. In most cases, cash is the only accepted form of payment.

4. You will receive a reference number which your recipient will need to pick up the money.


 

MoneyGram Exchange Rate & Fees

MoneyGram fees

MoneyGram fees generally vary depending on the amount sent, the send and receive countries, as well as the payment and receive methods. Here are a few simple rules of thumb for saving on fees with MoneyGram:

    • When sending money online with MoneyGram, it’s best to pay by bank transfer if this is available.
    • Sending to a bank account is usually less expensive than sending money for cash pick-up.
    • If you are sending money to a bank account, it is often cheaper to send at an agent location than online, regardless of the payment method used.
    • If you are sending money for cash pick-up, the online service will generally be cheaper than sending money at an agent location, but only if you pay by bank transfer.

MoneyGram exchange rates

MoneyGram applies the standard practice of taking a margin on the exchange rate. What that means is that the exchange rate offered to MoneyGram customers is not as good as the real mid-market exchange rate, and MoneyGram profits from this difference. While this generally costs you a couple percentage points of the amount you are sending, the exchange rate margin can sometimes exceed 5%. Since some money transfer services are able to offer exchange rates without any margin and save you plenty of money, it’s very important to always compare all available money transfer services before sending money abroad.


Send money from your Smartphone with MoneyGram

Mobile apps

MoneyGram’s mobile app is available on both Google Android and Apple iOS, but only in the UK, the US and Germany for the time being. The MoneyGram app lets you send money and pay bills as if you were on the MoneyGram website or at an agent location. Other features of the app include the ability to track past transactions, estimate fees or find agent locations for future transactions, and manage your account. While the app is rated 3.8 / 5 on the Google Play Store, it is only awarded a 1.7 / 5 rating on the Apple App Store due to issues with money transfers made through the app.

 



 

Additional services

Bill payment

MoneyGram’s bill payment service allows you to pay your relatives’ bills or your own from thousands of companies. The service is available in nearly all agent locations across the US, Canada and Puerto Rico, as well as in certain agent locations in select countries in Europe and the Caribbean.

Money orders

Money orders were the first service which MoneyGram offered when it was founded in 1940. While the company still offers this service today, it only represents a tiny share of their business (representing 3.6% of the company’s total revenues in 2015). The service, which is only available at certain agent locations across the US, is basically a prepaid check which you can deliver by mail or in person to the recipient.

Mobile top-up

Through its partner TransferTo, MoneyGram lets you top up prepaid mobile phones of more than 350 mobile carriers in over 100 countries around the world. This is a great way to ensure that you and your relatives abroad are able to stay in touch. Mobile top-ups are available at MoneyGram agent locations in the US, but can be sent online from any country in the world.


The story behind MoneyGram

MoneyGram International was born out of the merger of Travelers Express from Minneapolis, Minnesota; and Integrated Payment Systems from Denver, Colorado. The former company was founded in 1940, and became the largest processor of money orders (a paper instrument like a cheque but paid upfront) in the world. Integrated Payment Systems, which launched the MoneyGram brand in 1988, was part of a larger group of payment companies belonging to American Express (best known for their credit cards).

In 1998, Travelers Express and Integrated Payment Systems merged, and the resulting company went public in 2004 under the name MoneyGram International. In 2017, MoneyGram International was acquired by Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba, for $880 million.


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Key facts about MoneyGram

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Cash
Pay-out options Cash
Bank account
Cash home delivery
Mobile wallet
Minimum amount No
Maximum amount Yes
Available languages
Français
English
Deutsch
Polski
Español
Português
Italiano
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address

Company information

Type of service provider Global money transfer operators
Active since 1996
Headquarter Dallas, Texas, United States
Regulated by FCA

Contact information

Contact support www.moneygram.com/us/en/contact-form
Service hour 24/7
Phone 1‑800‑926‑9400
Twitter @moneygramme
Facebook moneygram


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