Western Union - Independent review

All you need to know before sending money with Western Union

Largest money transfer network in the world Very fast and reliable money transfers Particularly convenient for cash transfers

8.20/10 Very good
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Western Union review by Monito

Western Union is the world’s leading money transfer provider, being both the largest and oldest company in the industry. Western Union’s service allows people to send and receive money at 500,000 agent locations in over 200 countries and territories around the world, as well as send money digitally through the Western Union website and mobile app in dozens of countries.

With Western Union, money can be received in 130 currencies and in several ways: in cash at an agent location or through an ATM; on a bank account; on a mobile wallet; or on a prepaid card. The money is often available within minutes after being sent, and you can pay for your money transfer by using cash, a debit or credit card, or your bank account.

Western Union’s slogan is “Moving money for better”, and indeed, the company’s service enables millions of people to send money to family members for basic living expenses, education, healthcare, or starting a business. Western Union also caters to businesses through its Western Union Business Solutions division, and offers bill payment services in certain countries.


PROS
  • Largest network of agent locations, allowing money to be sent and received in nearly every country in the world
  • Money can be sent both through several channels, including at Western Union agent locations, on its website, mobile app, or over the phone, whichever is most convenient
  • You can pay for your transfer and receive money in several different ways
  • Wide variety of services available for consumers and businesses
CONS
  • Sending to certain countries or sending cash at an agent location can be expensive
  • Not all channels are available in every country
  • With the standard consumer service, you can only transfer relatively small amounts (less than $5000)



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4,364 customer reviews on Western Union on Trustpilot


22 hours ago
by Christopher

5 stars

i registered here online the service is …

i registered here online the service is so fast in just a seconds after you transact with them..

3 days ago
by beverly milley

1 stars

i wanted to send money to my friend and …

i wanted to send money to my friend and got turn down why would this be

5 days ago
by An Dro

1 stars

Western Union the CON ARTISTS.

Western Union cancels transactions in the name of "compliance" so they can hold the money and invest it. First they confirm via phone and email...Read more

Western Union cancels transactions in the name of "compliance" so they can hold the money and invest it. First they confirm via phone and email that everything is in order and the transfer can be picked up and say thank you for choosing WU, then they choose a certain amount of people at random and freeze the transaction and refund it later to sender. Eventually they will give you the money but according to their customer service center, refund takes 5 to 7 days. So there you go, 5 to 7 days to sit on someone's money to invest and make profit. I was told by the shift manager that WU does not hold money for more than 12 hours, which is nonsense as in my case when I called inquiring about MY money it was already 14 hours since they received it, they were sitting on it! I was also told that 5 to 7 days is banking time frame for refund. My bank refunds straightaway, I wonder who WU bank with, Acme bank? I have used their website few times in the past, every was ok then all of a sudden there is a "compliance" issue. Money goes from my bank instantly but the receiver cannot collect it with the reason MTCN IS INVALID after confirm via phone and email that everything is in order. They don't consider the time and money they have have wasted for both the receiver and the sender in terms of numerous phone calls and in receiver's case even the petrol/diesel. Terrible service and not true to their word. I will have to see how long do I have to wait for this refund, they said 5 to 7 days, but seriously, can they be trusted, it can be weeks/ months, Once a liar, always a liar! I think this "profiting" idea involves only online transactions and not cash paid at dealer locations because that would mean face to face confrontations and both dealers and customers will switch to alternatives. Talking to alternatives, MoneyGram comes to mind, are they any good? or similar to WU? Any other, anyone? I believe WU management has decided to join the world of scammers, so my suggestion is going to be to NOT TO USE WESTERN UNION!


More reviews

6 days ago
by andy

1 stars

1 Star or even Lower

Sent through a transfer on 3rdJune. Reciever never got it. I got refunded about 2 weeks down the line.. Most of all, No notification and reply. I found...Read more

Sent through a transfer on 3rdJune. Reciever never got it. I got refunded about 2 weeks down the line.. Most of all, No notification and reply. I found out about the funds not went through 2 weeks or more later.. Customer Service Zero Star.. Will re think before using

06/15/2017
by Maria

1 stars

My husband sent to me money using …

My husband sent to me money using western union while he was out of the country. In the office in Vienna, Austria they did not tell him he had to write...Read more

My husband sent to me money using western union while he was out of the country. In the office in Vienna, Austria they did not tell him he had to write both my last names in the recipient. When I went to pick up the money, the office in Spain said that he had to change the recipient to reflect both my last names. He tried to do this on several occasions, but nobody would help him in customer service. They told him to send emails with a copy of his ID, passport, receipt and a signed letter explaining the problem. He did all of these and received an email two days after saying that he had to resend everything because they quality of the image wasn't enough. The money was supposed to arrive 10 days ago and still nothing has been resolved. I will NEVER again use this company's services. They are the worst of the worst.

06/15/2017
by Paing

5 stars

Your are very favourite in my country

Your are very favourite in my country

06/12/2017
by HSIEH CHENG FEI

5 stars

good.Fast and convenient

good.Fast and convenient

06/11/2017
by travias watkins

1 stars

When the company such as WU sends you …

When the company such as WU sends you an email confirming that they sent your money transfer out and after 2 weeks of waiting the transfer has not reached...Read more

When the company such as WU sends you an email confirming that they sent your money transfer out and after 2 weeks of waiting the transfer has not reached your account yet, isn`t it a bit strange at least? Here is a transaction number Transaction #: 74674912 so YOU, WESTERN UNION , can track this without any hassle. I also spoke with your customer care representative one week ago(June, 2nd) and he said that I still need to wait for another 2 business days to be credited. My account is still empty, your company caused me a lot of troubles and I had to take an urgent flight to UK to sort out the mess caused by your irresponsible service. And above all my account was closed few days after, on Monday the 5th. Actually, it is not a problem. WHere is the money you responsibly confirming to be "sent out" ? Kindly waiting for your reply.

06/10/2017
by Gagandeep Singh

1 stars

Really worse service don"t even want …

Really worse service don"t even want to give it single star. they pissd me off every single time

06/07/2017
by Shatevia Wilson

5 stars

western union is the best

i really love using western union . you can do it online with no problem ,its fast easy and i recommend them to anyone

06/07/2017
by Shatevia Wilson

5 stars

western union is the best

i really love using western union . you can do it online with no problem ,its fast easy and i recommend them to anyone

06/03/2017
by Patrick

5 stars

5 stars

Fast, easy transfer!

06/03/2017
by Nataly

1 stars

I have also very bad experience with …

I have also very bad experience with WU. Use another payment methods. I can recommend you QCK CARD. They will send you fully anonymous MasterCard without...Read more

I have also very bad experience with WU. Use another payment methods. I can recommend you QCK CARD. They will send you fully anonymous MasterCard without any verification and you can load it via any bank transfer, or bitcoins. Simply order it using any name, any address. Card will come with regular mail. No ID, or sign needed. You will activate it online, deposit money and use it anywhere want. Gambling, poker, adult sites, everything is allowed. Search for QCK CARD

06/01/2017
by Robert Davies

1 stars

Appalling service given

The service I receive from this company is absolutely appalling. Every single time I try to make a money transfer, it goes on hold and I have to wait...Read more

The service I receive from this company is absolutely appalling. Every single time I try to make a money transfer, it goes on hold and I have to wait hours for it to be released. I've repeatedly sent them the information (such as a scan of my passport) and they still get it wrong every single time.

05/27/2017
by JG

5 stars

BEST SUPPORT TEAM I EVER INCOUNTERED

been using western union app traveling throughout Asia two times I personally made a mistake by NOT putting the right amount in payment from my bank and...Read more

been using western union app traveling throughout Asia two times I personally made a mistake by NOT putting the right amount in payment from my bank and the CUSTOMER support IN THE UK were brilliant soooo Thank you and keep up the Good work

05/26/2017
by Sayed Rafi

1 stars

I have been a regular customer of …

I have been a regular customer of Western Union from Sweden and was sending money every month. Often they were giving me problems of unsuccessful...Read more

I have been a regular customer of Western Union from Sweden and was sending money every month. Often they were giving me problems of unsuccessful transaction and then later taking almost two weeks to return my money in my account. Finally, they refused to do any more online money transfers for me. No explanation, very rude attitude. I hate such big and uncontrolled companies. Now looking for some other company to send my funds every month for family support.

05/26/2017
by Janeika Guzman

1 stars

This is the absolute WORST company to …

This is the absolute WORST company to send money through. I was with my boyfriend who was the recipient and his mother (sender) send him $4,000.00...Read more

This is the absolute WORST company to send money through. I was with my boyfriend who was the recipient and his mother (sender) send him $4,000.00 couldn't receive the money in front of my eyes. We called to WU and the lady I wish I knew her name gave him the worse attitude and was so disrespectful. The agent told him "we are not going to allow you to receive that money because it's too many Lorenzo in Florida and we cant process that amount" the sender called with her son on 3 way and asked to speak to a manager and again WAS GIVEN ATTITUDE and the worst customer service experience!! I work in a call center and I know how frustrating it gets but I will loose my job if we disrespect the way these people did. At the end of it all they said they will return the money back to the sender and go somewhere else. Never ever gaining business from us again. You people need to change your hiring process and train your employees to have actual MANNERS. Wu I hope you go out of business. #makeachange !

05/26/2017
by Sevanni O Black

1 stars

Bad Business All Around

I spent three hours with this company on the phone. They put sender and recipient as same person. refused to fix it, took funds without returning. Then...Read more

I spent three hours with this company on the phone. They put sender and recipient as same person. refused to fix it, took funds without returning. Then tried a second transaction and they gave me amazing guff on the phone. I was accused of not being sender. I was given attitude, and was talked over on many occasions. Transferred to five different agents. WU made me want to kill myself today. Drink, start using drugs, something. This was the absolute worst experience in my life. #DoBetter

05/23/2017
by magdaB

3 stars

Check max amount valid for the USA.

My exchanges to the Caribbean went through without a hitch. When it comes to the USA !!! beware !!! The recipient went to 4 different WU offices who...Read more

My exchanges to the Caribbean went through without a hitch. When it comes to the USA !!! beware !!! The recipient went to 4 different WU offices who refused rudely to produce USD1000, saying the maximum was USD200. No explanation. It took several long calls to their support section, and the agent here to refund me in total. The agent wanted to hang on to his fee £44, for doing nothing. He was not aware they would refuse anything over USDS200, and was dragging his feet, although he was ordered by WU to cough up... eventually.

05/19/2017
by Sean Harrison

1 stars

Awful

Awful. Pitiable. Granted, they get it right most of the time - when they don't, tho, you are *screwed*. Royally. I sent money for an emergency, and then...Read more

Awful. Pitiable. Granted, they get it right most of the time - when they don't, tho, you are *screwed*. Royally. I sent money for an emergency, and then was told it would take *6 days* to become available. 6 days. 6. You morons. Never again.

05/18/2017
by Joseph Ranonis

1 stars

Sent money to family in Costa Rica

Sent money to family in Costa Rica, they tried several times to pick up the money with the tracking number and ID. While it showed as available on my...Read more

Sent money to family in Costa Rica, they tried several times to pick up the money with the tracking number and ID. While it showed as available on my account, the WU office in Costa Rica couldn't find the transaction. Finally had to send money through a different service. Now, I am going through a run around to get the money back. Even though WU already has the funds, they can't allow me to just pick it up, they want me to wait 7-14 days to recredit it to my bank. Never Again.

05/18/2017
by Eliksia

1 stars

Too complicated form to fill when …

Too complicated form to fill when receiving money, will never use again.

05/14/2017
by Jit Kanji

1 stars

Held £2000 of my customers money needed …

Held £2000 of my customers money needed for an operation yet 17 days later no money received at the other end or refunded back to my customer. Very...Read more

Held £2000 of my customers money needed for an operation yet 17 days later no money received at the other end or refunded back to my customer. Very disappointed with the service and i think Western Union should be reading the reviews and no rely on a call centre full of dipsh*ts who dont even know the basics. Anyone using call centre from the Phillipines are in it for the money not the service, Poor Poor service, Somebody may loose their life over non payment, not good at all. Blood on your hands!!

05/14/2017
by poonam

4 stars

pookkk

very nice site for me

05/13/2017
by Clayton Brown

1 stars

The absolute worst experience of all …

The absolute worst experience of all time. I tried sending my wife 50.00 cash and because the Publix associate was one letter off of the spelling of my...Read more

The absolute worst experience of all time. I tried sending my wife 50.00 cash and because the Publix associate was one letter off of the spelling of my wife's name she was unable to receive her money I sent. Then when I called western union to correct the spelling of her name they were off again. The only recourse they gave me was to go back to the western union to get my money back and it took one hour to receive my money!9 I'm never using this service again stop sending me emails please and thanks but no thanks for anymore of your lousy service I'm through dealing with you incompetent people

05/13/2017
by Customer Review

1 stars

Complete rubbish

Complete rubbish! Honestly! 3 hours in the rain and on the phone to robotic customer services agents! For what started as a simple 30 second online...Read more

Complete rubbish! Honestly! 3 hours in the rain and on the phone to robotic customer services agents! For what started as a simple 30 second online transaction! Some companies can never make the transition to digital! This is one!

05/11/2017
by Alexander

1 stars

W.orst siht!

W.orst ever, I tried to send money, the site stopped work, and still took money from my limit, but I didn't send anything? I needed to be verified, OK,...Read more

W.orst ever, I tried to send money, the site stopped work, and still took money from my limit, but I didn't send anything? I needed to be verified, OK, there were three options to be verified, I tried first, didn't work, I tried second, didn't work, and the last (that I didn't want) was that they will send me a letter home, why I didn't want that is because I needed to pay something immediately, now they will send me a letter, it will take up to 5 days til' I get it, then the problem is that I’m going away, so when I get the letter I'll not be at home, then when I’m back home it had gone 3-4 weeks, then I need to send it back and still wait. So it will take +/- a month to be verified, and I need to pay for something immediately. W.TF?! I call them, but NO! they can't help, hmm, I went to WU office and asked for help, did they help me? NO! W.TF is this siht?!?!

05/10/2017
by Paras Sharma

1 stars

Totally uncooperative and foolish people

Dear sir or Mam Dont even feel like writing a formal Mail . Totally disappointed by your services It's been more than a month I am wondering around the...Read more

Dear sir or Mam Dont even feel like writing a formal Mail . Totally disappointed by your services It's been more than a month I am wondering around the nearest place since last one month just to get 8000 rupees since one month can you read it ONE MONTH . Been calling the people related to it but no one is intreasted . I think your company should shut it down in area pin code of 173204 because no one is interested in helping out . Making fool of the costumers . Very very disappointed . A person can come from ENGLAND in 8 hours to India but a person whom you are paying to do a job can't come from Delhi in 22 days

05/09/2017
by Harold A

1 stars

Not Even Sure if They are Still in Business

One of the most unprofessional I have ever encountered. We are a small nonprofit and make monthly transfers. For months it works fine and then, without...Read more

One of the most unprofessional I have ever encountered. We are a small nonprofit and make monthly transfers. For months it works fine and then, without warning, we are prevented from making transfers. We call and call. The matter is escalated to supervisor again and again. Nothing happens. They say they will call back. They never call. Nothing changes. We try to establish a business account and call their "Business Solutions" (that's a laugh) phone number and there is no answer for an hour. Call again and we are on hold for another hour. Unprofessional and Third World level of service. I am not even sure if the company is still in business. Trust Pilot should be ashamed for the FAKE claim that WU has an 8.4 rating. That means that 8 out of 10 reviews are wildly positive. Go down the list and try to find even one or two. Western Union will do anything they can---except answer the phone and deal honestly with people.

05/08/2017
by Charles Kelly

1 stars

i have tried to send money several …

i have tried to send money several times in a time sensitive situation only to have WU simply give me a message that it could not be sent. No amount of...Read more

i have tried to send money several times in a time sensitive situation only to have WU simply give me a message that it could not be sent. No amount of retrying or calling helped the situation. I would never recommend WU for sending money online.


Western Union has great reviews written by over 4'000 customers on Trustpilot. Here's a summary of what Western Union customers have to say:

Positive
  • It's extremely easy to send money to 200+ countries
  • Western Union is reliable and trustworthy
  • "In minutes" transfers are very fast
  • The website and mobile app are convenient, easy to use and straightforward
Negative
  • The service is expensive for some of Western Union’s customers
  • A few customers experienced delays in their transfers
  • Some were annoyed by the verification process they needed to go through and the answers they needed to provide (by law)
  • On some occasions, receivers had problem with cashing out a transfer at agent locations that were closed, wouldn't give the money because the identity wouldn't match (e.g. missing middle names) or didn’t have enough cash


Can I trust Western Union ?

The Western Union Company, better known under its brand name Western Union, is the largest money transfer provider in the world. Headquartered in Englewood, Colorado in the United States, Western Union has a global presence with over 10'000 employees across offices in 50 countries.

Originally founded as a telegram company in 1851, The Western Union Company launched its wire transfer service in 1871, which allowed people to send money throughout its telegraph network. It has been listed on the New York Stock Exchange (NYSE:WU) since September 1865, and is currently valued at approximately $10 billion.

Western Union's brand is recognized worldwide, and represents speed, reliability, trust and convenience for their 150 million customers. In 2015, Western Union's customers - both consumers and businesses - transferred over $150 billion, with an average of about 31 transactions per second!

In most countries, Western Union’s online service is offered by Western Union International Bank GmbH, which is licensed by the Financial Market Authority in Austria (Österreichische Finanzmarktaufsicht), and with Western Union International Limited. Western Union is regulated in many countries, including the US, Canada, Australia, New Zealand, Brazil, and Ireland.

Western Union has a state of the art regulatory, compliance and anti-money laundering infrastructure, into which it invests as much as into its marketing activities. The company relies on proprietary and cutting-edge data analysis to always remain compliant with the regulations of all the jurisdictions it operates in.

So, is Western Union safe to use? Yes, definitely. Western Union is the most experienced company in the money transfer industry, the largest, and probably the most trustworthy. They have an impressive track record of serving hundred of millions of customers and are very reliable.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 502592

 




Western Union and Fraud/Scams

Money laundering, scams and fraud have sometimes been associated with Western Union. As the largest money transfer provider in the world, Western Union is unfortunately sometimes exposed to a small group of people trying to game the system to their own advantage for illegal activities. Western Union has a dedicated page for fraud and scam prevention, educating its customers on how to avoid becoming the victim of frauds and scams, and how to prevent from using Western Union to transfer money to fraudsters and scammers. Western Union has to follow strict rules to prevent fraud, money laundering, and terrorism financing, and has a dedicated team and infrastructure for regulatory compliance.




How Western Union works

How to send money with Western Union online

1. Register an account or, if you already have one, log into your account.

2. Choose the country you would like to send money to, as well as the transfer amount and the pay-out method (e.g. cash pick-up, bank transfer, etc.).

3. Enter your recipient’s name and other information such as their bank account details (if you are sending to their bank account) and telephone number (if you are sending to their mobile wallet). If you’ve already sent money to them before, you can simply select an existing receiver.

4. Pay with your debit or credit card. In some countries, you can also pay with your bank account by making a local bank transfer or by using an online payment system such as SOFORT, Trustly or iDEAL.

5. You'll get a confirmation by email with your unique tracking number (MTCN). If you’re sending money for cash pick-up, your recipient will need to provide the MTCN to collect the money.

How to send money with Western Union's mobile app

1. Open the WU mobile app and tap “Send money”.

2. Select the country you would like to send money to, and enter the amount you wish to send.

3. Choose how the money should be received, and how you wish to pay for your transfer.

4. If you’re not logged in, you’ll be asked to do so.

5. Enter your recipient’s name and other information such as their bank account details (if you are sending to their bank account) and telephone number (if you are sending to their mobile wallet). If you’ve already sent money to them before, you can simply select an existing receiver.

6. Enter your credit or debit card information, or simply use your phone’s camera to scan your card.

7. Review your transfer details, which includes your unique tracking number (MTCN). If everything looks good, simply tap send.

How to send money with Western Union at an agent location

1. Find and go to an agent location near you.

2. Fill out the money transfer form, and provide your recipient’s name and other information such as their bank account details (if you are sending to their bank account) and telephone number (if you are sending to their mobile wallet).

3. Give the completed form to the Agent, and pay for your transfer with cash or, in certain locations, a debit card.

4. You’ll get a receipt with your unique tracking number (MTCN). Make sure to keep it. If you’re sending money for cash pick-up, your recipient will need to provide the MTCN to collect the money.


 

Western Union Exchange Rate & Fees

Transfer fees

Western Union fees depend on the amount sent, the send and receive countries, as well as the pay-in and pay-out methods. Paying for your transfer with a credit or debit card and receiving the money in cash is generally the most expensive combination. Also note that fees at an agent location are generally higher than when sending online.


Exchange rate

Like most money transfer providers, Western Union makes part of their profit by taking a margin between the exchange rate they offer their customers, and the exchange rate at which they can acquire the currency. In fact, Western Union makes 25% of its profit through this exchange rate margin on average. This is why it’s important to pay attention to the exchange rate when evaluating a money transfer service.

Western Union sometimes offers better exchange rates if you send larger amounts of money, so it’s worth considering if this is possible, in which case you might be better off bundling a few of your transfers into a single one if you can.


Mobile apps

Western Union has an outstanding mobile app available on both Apple iOS and Google Android. The Western Union mobile app allows you to send money to 500,000 agent locations or 1 billion bank accounts worldwide, wherever you are and at any time. All you need is a credit or debit card which you can scan within the app by using your camera. With the Western Union mobile app, you can also track the progress of a past transfer, or estimate the fees or find a nearby agent location for a future transfer.

 



 

Additional services

Western Union Business Solutions

Western Union also caters to businesses under the Western Union Business Solutions brand name. This service, which the company launched in 2010 following its purchase of Canadian foreign exchange firm Custom House, allows businesses to use Western Union’s global business payment network and cross-border platform. Use cases include paying suppliers, employees and partners around the world, accepting payments from foreign customers, and sending mass payments globally.

In 2016, Western Union Business Solutions launched WU EDGE, an innovative online platform for SMEs to make and receive international payments, hold foreign currency, track their payables and receivables, and manage their cash flow and foreign exchange risk.

The Western Union Online FX platform of Western Union Business Solutions can also be used for personal transfers of over $5000, where Western Union’s traditional consumer service is unavailable. This allows consumers to make use of a professional platform for making high-value international payments.

Consumer to Business

Western Union’s consumer to business service is a fast and convenient way for consumers to pay bills from utility companies, auto finance companies, mortgage servicers, financial service providers, government agencies and other businesses. Bills can be paid using a debit or credit card, bank transfer, or with cash at a Western Union agent location. This service is currently only available in the United States under the Speedpay brand name, in Argentina under the Pago Fácil brand name, and in Peru and Panama under the regular Western Union brand name. A few other consumer-to-business and business-to-consumer services are available in both the United States and Canada, known as Western Union Payments (which includes the Quick Collect, Quick Pay, Quick Cash and Convenience Pay services).

Prepaid card

The Western Union NetSpend Prepaid MasterCard allows consumers in the United States to hold value on a prepaid card, and use their card to make and receive Western Union money transfers. The Western Union prepaid card can be used to shop online, buy groceries, pay bills, or collect cash at an ATM. You can get a direct deposit of your paycheck and receive government benefits directly on your Western Union NetSpend Prepaid MasterCard, which gives you a quicker and more convenient way to get and use your money.


The story behind Western Union

The Western Union Telegraph Company was born in 1851 after the fusion of the “New York and Mississippi Valley Printing Telegraph Company” and the “New York & Western Union Telegraph Company”.

While the company initially operated a telegraph service, Western Union started to offer a way to transfer money (the “wire transfer”) over its telegraph network throughout the United States in 1871. When the telephone started to replace the telegraph, money transfers became Western Union’s primary line of business.

After divesting from its telecommunication activities in the 80s, Western Union started sending money outside the US, and positioned itself as "The fastest way to send money worldwide". In 2000, Western Union launched WU.com to offer digital money transfer services, and later launched its mobile money transfer service in 2007. In 2009, Western Union acquired foreign exchange company Custom House for $370 million to start offering payment solutions to businesses under the name Western Union Business Solutions.

In 2015, the company launched WU Connect to allow social media users to send money through Western Union’s platform. The first integrations were made with WeChat and then Viber, and the company intends on continuing to grow the number of integrations with 3rd party platforms.


 


Which documents will Western Union require to verify my identity?

Once you register on the Western Union website, you can transfer up to a certain amount without having to submit any documents (e.g. £800 in the UK). For larger amounts, you will be required to submit the following documents to get your account verified. In order to comply with the anti-money laundering laws, Western Union may also ask for some additional documents to show the source of funds in case you transfer large amounts or make money transfers regularly.


Identification Documents

It can be a Passport or a Driver's Licence.

Proof of adress

In order to verify your address, Western Union will need to be able to see a document from a reliable institution showing your name and your address. This document can be a utility bill or a bank statement no older than 3 months.

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Key facts about Western Union

Service information

Time to open an account -
Pay-in options Credit card
Debit card
Bank Account
Cash
Pay-out options Cash
Airtime top-up
Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Español
Português
Italiano
Required documents -

Company information

Type of service provider Global money transfer operators
Active since 1851
Headquarter Englewood (US)
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @WesternUnion
Facebook WesternUnion


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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