CurrencyFair - Independent review

All you need to know before sending money with CurrencyFair

Competitive exchange rates Intuitive and easy-to-use product Largest peer-to-peer currency exchange marketplace

8.00/10 Very good
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Special Offer

ZERO transfer fees for Monito users (you only pay the exchange rate margin).


CurrencyFair review by Monito

 

CurrencyFair has a unique approach to international money transfers. Instead of exchanging your currency with a bank or a money transfer company, you actually exchange with other CurrencyFair customers. This fully automatic and transparent peer-to-peer approach means that you can choose what exchange rate you’d like, and as long as another CurrencyFair user is looking to exchange in the other direction and accepts your exchange rate, then that’s the rate you’ll both get. In fact, 10.5% of users of the CurrencyFair MarketPlace achieve a better exchange rate than the mid-market rate!

If you’d rather not wait for another customer to accept your rate, you can also choose to immediately convert your money at the best available rate in the marketplace. In any case, CurrencyFair allows you to get excellent exchange rates which are on average just 0.35% below the mid-market rate.

CurrencyFair, which is the world’s largest peer-to-peer currency exchange, allows you to exchange between 18 different currencies. The company has local accounts for nearly all the supported currencies, which means that transferring your money to them should be free. After you’ve exchanged your money on the CurrencyFair MarketPlace, you’ll just have to pay a small flat fee of around €3 in most cases to transfer out your money to the bank account of your choice. The money then generally takes just 1-2 working days to be received, but potentially up to 4 or 5 days for certain currencies.

You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on week-ends and bank holidays) and from anywhere.


PROS
  • CurrencyFair exchange rates are excellent
  • Low flat fees
  • Great reviews on Trustpilot
  • Mobile apps are very convenient
CONS
  • The entire process could be more user friendly
  • Limited number of supported currencies and countries

 



Reviews powered by

2,063 customer reviews on CurrencyFair on Trustpilot


22 hours ago
by Victor

5 stars

Easy, Cheap, Fast

Easy, Cheap, Fast

22 hours ago
by Christopher Panks

5 stars

Really helpful and easy to use

Transfered savings home. It was very easy experience

22 hours ago
by James Loveridge

5 stars

Excellent support and setup

Excellent support and setup, great exchange rate with a flawless transfer


More reviews

1 day ago
by Carrick Soden

5 stars

Simple and Trustworthy!

Simple, fast and very secure. I had to transfer a large amount of money from the UK back home. I was nervous to use CurrencyFair but all my fears were put...Read more

Simple, fast and very secure. I had to transfer a large amount of money from the UK back home. I was nervous to use CurrencyFair but all my fears were put to rest. They are totally secure and my funds were in my account in 24 hours!!

1 day ago
by Rebecca

5 stars

Highly recommend

I got a much better rate using currency fair- no issues with the process, and the app is very user friendly!

2 days ago
by Poloniato

4 stars

Géry good but hard tu use the Fiesta …

Géry good but hard tu use the Fiesta time

3 days ago
by Murtagh forde

5 stars

A cheap and simple way to transfer …

A cheap and simple way to transfer money abroad!

3 days ago
by Gill Bassett

5 stars

Very easy to set up and a much better …

Very easy to set up and a much better option for me to transfer money to family abroad without huge bank charges. Excellent

4 days ago
by Harold

5 stars

CurrencyFair saves money and is excellent

I have used CurrencyFair for a number of years and always find their service excellent, the rates of exchange from £ to $ are very close to the quoted...Read more

I have used CurrencyFair for a number of years and always find their service excellent, the rates of exchange from £ to $ are very close to the quoted rate on the commercial markets and the transfer fees are much less than the normal providers. CurrencyFair has saved me significant money over the years

4 days ago
by Michael

5 stars

Complete Control

Complete Control Easy to use Good exchange rates Highly recommended

5 days ago
by Colm

5 stars

Convenient & cost effective

I've been using CF for quite a few years now. Never had any issues in that time and the experience has been convenient, cost effective and I couldn't...Read more

I've been using CF for quite a few years now. Never had any issues in that time and the experience has been convenient, cost effective and I couldn't recommend the service highly enough.

5 days ago
by Kirsty Patton

5 stars

Love this service

Love this service when transferring money. Have recommended CurrencyFair to many friends over the years who also love the ease of use when transferring...Read more

Love this service when transferring money. Have recommended CurrencyFair to many friends over the years who also love the ease of use when transferring money

5 days ago
by Michal Jirků

5 stars

Simply superb.

I have yet to encounter any problems with CF. It just works - you deposit, exchange, and transfer out currency. It's fast, convenient, and safe. Can't...Read more

I have yet to encounter any problems with CF. It just works - you deposit, exchange, and transfer out currency. It's fast, convenient, and safe. Can't recommend enough.

5 days ago
by Mr Lucas

5 stars

I have been using Currency Fair for 6 …

I have been using Currency Fair for 6 months to transfer wages home from the Middle East. Its been secure, reliable and predictable, and saved me several...Read more

I have been using Currency Fair for 6 months to transfer wages home from the Middle East. Its been secure, reliable and predictable, and saved me several thousands of ££. Top marks!

5 days ago
by Philipp Köllisch

5 stars

Great possibility to transfer money

Fast, reliable, trustworthy and legitimate

5 days ago
by Brian

5 stars

Fast

Fast, straightforward, reliable. Their phone service is friendly and efficient, and online screens are straightforward

5 days ago
by Paul

5 stars

Quick and Easy

Quick, east to use, I PICK THE RATE, no stress, no fuss.

5 days ago
by Mr JPH Docherty

5 stars

A Currency Company I trust with my Money.

I have used CurrencyFair for well over a year and there name is well earned. They do everything currency wise simply and I get a fair rate which always...Read more

I have used CurrencyFair for well over a year and there name is well earned. They do everything currency wise simply and I get a fair rate which always mirrors or close to it, the actual Bank Rate on the day. The very small fee is well below other Company's I have used in the past and the speed of transactions is excellent. I have no hesitation in recommending CurrencyFair.

5 days ago
by John Dabney

5 stars

Currency Fair is extremely easy to use …

Currency Fair is extremely easy to use for currency exchange transactions and always gives amongst the best exchange rates.

5 days ago
by Roger Merchant

5 stars

Excellent rates easy to use and very …

Excellent rates easy to use and very low fees for exchange. Recommend

6 days ago
by P M Bush

5 stars

Excellent swift cheap service

Excellent swift cheap service

1 week ago
by SJ Ward

3 stars

Really REALLY don't like being …

Really REALLY don't like being addressed as "Hi Stephen" on behalf of people I've never met. Try something a bit less creepy! Other than...Read more

Really REALLY don't like being addressed as "Hi Stephen" on behalf of people I've never met. Try something a bit less creepy! Other than that, fine. Questions somewhat intrusive (occupation?), but if the regulators require it then I guess it has to be But please sort out the "Hi [insert first name here]" problem. It's one of the main things preventing me from doing more online

06/18/2017
by Sandra

5 stars

Perfect experience

Perfect experience

06/18/2017
by Audra

5 stars

Currencyfair was easy to navigate

Currencyfair was easy to navigate, very transperant and gave us better results in comparison to who we were using previously. Great work, we will be...Read more

Currencyfair was easy to navigate, very transperant and gave us better results in comparison to who we were using previously. Great work, we will be returning to use again.

06/17/2017
by Sharon

5 stars

Very quick and smooth transactions and …

Very quick and smooth transactions and good rates. Thank you for great service better than paying banks ridiculous fees.

06/17/2017
by Phillip

3 stars

Initial set up was slow and laborious

Initial set up was slow and laborious, but once set up the system appears to be straightforward

06/17/2017
by Alex

5 stars

Very good exchange rate

Very good exchange rate

06/17/2017
by Max

5 stars

What else is there ?

Fantastic customer service and best transfer system out there. Money arrived within 2 days from UK to US barely any fees after being rejected by bigger...Read more

Fantastic customer service and best transfer system out there. Money arrived within 2 days from UK to US barely any fees after being rejected by bigger banks. It would be crazy and stupid to use any other method than currencyfair

06/14/2017
by thomas dunne

5 stars

Great Expierence

Great Expierence

06/14/2017
by Duc

5 stars

Very glad to have used currency fair

Very glad to have used currency fair. Fast transfer and you save so much compare to the banks and other money transfer services. Highly recommended!


CurrencyFair has excellent customer reviews on Trustpilot, with 4 out of 5 reviewers giving CurrencyFair a 5 star rating. Here’s a summary of what over 1200 customers have to say:

They are even in the Top 5 companies in Trustpilot’s Money Transfer category. Here’s a summary of what CurrencyFair customers have to say.

Positive
  • Exchange rates are excellent and transfer fees are much lower than with banks
  • Sending money is a quick and easy process
  • Transfers arrive quickly in the recipient’s account
  • The customer service is very helpful and friendly
Negative
  • Opening an account requires a certain amount of personal information (as with all other companies, this is due to regulations)
  • Some people found the process confusing or unclear
  • In a few exceptional cases, transfers were delayed due to problems with CurrencyFair’s banking partner


Can I trust CurrencyFair ?

CurrencyFair is regulated and authorised by the Central Bank of Ireland under the European Communities (Payment Services) Regulations 2009. This requires CurrencyFair to protect client funds, maintain systems and procedures at the highest standards (in particular to detect and deter financial crime), maintain a minimum level of capital and liquidity, and have individually approved and vetted key personnel.

As per regulations, clients’ funds are held in segregated accounts which are kept completely separate from CurrencyFair’s own business accounts. This means that your money is safe should the company have any financial difficulties.

CurrencyFair employs over 60 people across its Irish, Australian and British offices. Employees give the company a 5 star rating on the employer review site Glassdoor, and describe CurrencyFair as a "really nice place to work". The company is headquartered in Dublin (Ireland), and has two other offices in Newcastle (Australia) and Surrey (United Kingdom).

CurrencyFair is the largest peer-to-peer currency exchange in the world, and has been used by hundreds of thousands of clients to exchange over €3.4 billion along the years. They have thousands of 5 star reviews on Trustpilot and very few complaints. The company is financially strong with over €5.2 million of net assets, and has raised around €20 million from famous investors.

Is CurrencyFair safe? Our review shows that the CurrencyFair MarketPlace is a trustworthy platform for foreign currency solutions.


Authorised by the Central Bank of Ireland
No. : 419450

 







How CurrencyFair works

First, you must register for a CurrencyFair account on their website, which only takes a few minutes.

Then, the process depends on your needs and the type of transaction you are making. You can deposit money into your CurrencyFair account and then later make a QuickTrade or MarketPlace transaction, or set up an Auto-Transaction if you’d rather do everything at once and not have money standing by in your CurrencyFair account.

The three steps of the process are described in detail below (click on the different steps to expand).




1. Deposit

Before being able to exchange money and send it to a bank account, you must first deposit money into your CurrencyFair account. To do so, simply tell CurrencyFair how much money you want to deposit and in what currency. CurrencyFair will give you their bank account details and your unique reference number. You must then make a local bank transfer from your bank account to CurrencyFair’s bank account, making sure to indicate your reference number on the transfer.

2. Exchange

Once your money has arrived at CurrencyFair and shows up on your CurrencyFair account, you can exchange it into a different currency. Choose how much you want to exchange and between which currencies. You can then either choose your own custom exchange rate (MarketPlace exchange) or immediately get the best available exchange rate (QuickTrade exchange). The type of exchange you choose will depend on what your needs are.

2a. MarketPlace: custom exchange rate

The MarketPlace exchange allows you to set a custom exchange rate, and as soon as another CurrencyFair user agrees to exchange currencies with you at your custom exchange rate, the exchange will happen automatically. This means that you can potentially beat the current best available exchange rate. In fact, according to recent estimates by CurrencyFair, 10.5% of MarketPlace users achieve a better exchange rate than the mid-market rate! The downside to choosing a custom exchange rate is that you’ll have to wait some time for the exchange to take place. The better your custom exchange rate is, the longer the wait. You’ll also have to come back to the CurrencyFair website or app later, to transfer out your money once it has been exchanged.

2a. QuickTrade: best available exchange rate

The QuickTrade exchange is the simplest and quickest way to exchange currencies on CurrencyFair. You simply convert your money instantly at the best available exchange rate, and your money can then immediately be transferred out.

3. Transfer

Once your money has been exchanged, you can transfer it out to the bank account of your choice, either yours or the bank account of a third party. The money will be received in 1-2 days in most cases, but up to 4 or 5 days if you are sending to certain currencies such as United Arab Emirates Dirham (AED), Hong Kong Dollar (HKD) or Singapore Dollar (SGD).


Auto-Transaction - The simplest way to transfer money with CurrencyFair

Instead of going through the 3-step process described above, there is an alternative and simpler way to exchange and send money with CurrencyFair: the Auto-Transaction. It works as follows: you tell CurrencyFair how much money you will be sending, the currency you need to convert into, and the bank account you want the converted money to be sent to. Then, all you need to do is to make your local bank transfer to CurrencyFair. As soon as CurrencyFair receives your money, they will automatically exchange it at the best available exchange rate and transfer it out to the bank account of your choice.

Note that you can only set up an Auto-Transaction if you do not already hold money in your CurrencyFair account. If you do, you can simply make a QuickTrade exchange.


 

CurrencyFair exchange rates and fees

Transfer fees
CurrencyFair charges a small flat fee, about €3, for each transfer out of your CurrencyFair account to a bank account. If you have money in multiple currencies on your CurrencyFair account, you can choose which currency to pay the fees in to get the best deal.


Exchange rates
Thanks to the CurrencyFair peer-to-peer marketplace, you can choose your own exchange rate. This means you could potentially get an exchange rate which is better than the current mid-market rate.

Of course, you will only achieve your custom rate if another CurrencyFair user accepts to exchange with you at this rate. Alternatively, you can exchange immediately at the best available exchange rate. On average, you will get an excellent exchange rate which is only 0.35% below the mid-market rate.


Other fees
CurrencyFair’s accounts are generally held locally in the country of the currency you are exchanging from or exchanging to. This means there should be no fees to transfer money into or out of your CurrencyFair account using a local bank transfer.

However, if you are sending from or to United Arab Emirates Dirham (AED), Canadian Dollar (CAD), New Zealand Dollar (NZD), United States Dollar (USD) and South African Rand (ZAR), or if you are sending to Israeli New Shekel (ILS), the transfer in or out of CurrencyFair will be made with an international bank transfer, and you will pay additional fees to the banks involved. Depending on the amount, it is generally still worthwhile to use CurrencyFair, since the better exchange rates make up for the additional fees.

CurrencyFair supported currencies

AED United Arab Emirates Dirham
AUD Australian Dollar
CAD Canadian Dollar
CHF Swiss Franc
CZK Czech Koruna
DKK Danish Krone
EUR Euro
GBP Great British Pound
HKD Hong Kong Dollar (*only to)
HUF Hungarian Forint
ILS Israeli Sheqel (*only to)
NOK Norwegian Krone
NZD New Zealand Dollar
PLN Polish Zloty
SEK Swedish krona
SGD Singapore Dollar (*only to)
USD United States Dollar
ZAR South African Rand

*Only to means that you cannot deposit and exchange the particular currency. However, you can deposit another currency into your CurrencyFair account and exchange it for the “only to” currency. For example, you cannot deposit HKD and exchange them against GBP, however you can deposit GBP and exchange them against HKD.



Mobile app

CurrencyFair has mobile apps for both iOS and Android devices. The CurrencyFair app allows you to easily exchange and transfer money from anywhere and at any time (except on week-ends and bank holidays), and is rated 4.2 / 5 on the Google Play Store.

With the CurrencyFair app, you can set up deposits into your CurrencyFair account, and the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. The CurrencyFair app then allows you to exchange funds in 18 different currencies and transfer them out to the bank account of your choice.

 



Additional services

CurrencyFair can also help you make recurring transactions. This can be useful if, for example, you need to send your salary abroad or pay off an overseas mortgage every month. Here’s how it works: you tell CurrencyFair the amount you want to exchange and where to transfer your money to. You then send your money to CurrencyFair each month, for example through a standing order with your bank. Once your money reaches CurrencyFair, it will automatically be exchanged at the best available exchange rate and transferred to your recipient.

In addition to being useful for migrant workers, expats, overseas property owners and students abroad, CurrencyFair also caters to business customers. If you are looking to make international payments for your business, CurrencyFair can help you to pay international suppliers and freelancers, transfer money to a foreign subsidiary, or pay salaries abroad.

 


The story behind CurrencyFair

CurrencyFair was founded in 2009 by four expats - Brett Meyers, Jonathan Potter, Sean Barrett and David Christian. It all started when Brett had a bad experience when emigrating and sending a large sum of money from Australia to Europe. He and the other CurrencyFair founders came up with the idea of setting up a peer-to-peer marketplace where people needing to exchange money could do so with each other. This would allow them to avoid costly international bank transfers, with their high fees and poor exchange rates. Since then, over €3.4 billion have been exchanged through CurrencyFair, with estimated savings of €125 million. The company now employs around 90 staff across their Irish, Australian and British offices.

 


 

Which documents will CurrencyFair require to verify my identity?

To comply with anti-money laundering regulations, CurrencyFair must verify your identity. You may be required to provide your passport number, a copy of one or two Identification Documents and one or two proofs or your adress.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Currencyfair will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank or Credit Card Statement, a driver’s License (where it contains a full residential address), a utility Bills (electricity bill, gas bill, water bill, refuse collection, cable television bill, landline telephone bill), a local Council Notices (rates, levies etc.), a Revenue Notices (Annual Tax Certificates) or a Household Insurance or Renewal Notice.



Blog posts

Interview with CurrencyFair’s CEO and Co-founder Brett Meyers

In this article, Brett Meyers tells us more about CurrencyFair and their unique peer-to-peer market place, matching sellers of a given currency with people looking to buy that same currency.


CurrencyFair's Offices

 


Ireland

Colm House, 91 Pembroke Road,
Ballsbridge, Dublin 4,
Ireland.

Australia

Suite 201, 19 Honeysuckle Drive,
Newcastle, NSW, 2300,
Australia.

United Kingdom

Robert Denholm House
Bletchingley Road, Nutfield,
Surrey, RH1 4HW,
United Kingdom.


 

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Key facts about CurrencyFair

Service information

Time to open an account A few hours
Minimum amount -
Maximum amount -
Available languages
Français
English
Polski
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2009
Headquarter Dublin, Ireland
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @currencyfair
Facebook CurrencyFair
Youtube currencyfair


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