Lycaremit - Independent review

All you need to know before sending money with Lycaremit


 

 



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434 customer reviews on Lycaremit on Trustpilot


10 hours ago
by Ronney Perera

1 stars

I initiate £49 transfer to Sri Lanka on …

I initiate £49 transfer to Sri Lanka on 13th October, today 18th October, unfortunately money is still not in the recipient account. We expect quicker...Read more

I initiate £49 transfer to Sri Lanka on 13th October, today 18th October, unfortunately money is still not in the recipient account. We expect quicker service, I hope they will put things in order

10 hours ago
by Faizan Bin Irfan

1 stars

Transfer of funds

Mt remitter Id is LR0101891492, full name: Faizan Bin Irfan I am using service to make payment to pakistan, I don't know whether company 3-D processing...Read more

Mt remitter Id is LR0101891492, full name: Faizan Bin Irfan I am using service to make payment to pakistan, I don't know whether company 3-D processing payment is not protected by lycaremit or what not, so I try to transfer £214.99 it did go through, as unsuccessful transaction but the money has moved out of my account and that payment is in HOLD by lycaremit. SO in the case I don't have my money because bank never got a proper notification that lycaremit has rejected the payment for me to receive in my account. I used so many other bank card to transfer the money through lycaremit. Please sort out my issue ASAP or send that money to beneficiary in Pakistan. Thanks

2 days ago
by Waqas

1 stars

Guys do not use this company as its …

Guys do not use this company as its under investigation by HMRC. This company is fraud as i experienced previously and i lunched complains against them...Read more

Guys do not use this company as its under investigation by HMRC. This company is fraud as i experienced previously and i lunched complains against them and now authorities are after them.


More reviews

3 days ago
by Sha Islam

1 stars

Absolutely rubbish company

I tried to sent money to Bangladesh through this sh... service. Transaction was failed after a week! Then I contacted to Lycaremit customer care and they...Read more

I tried to sent money to Bangladesh through this sh... service. Transaction was failed after a week! Then I contacted to Lycaremit customer care and they did not tell me why it was failed ! Then I asked to refund my money and they said it won't be possible to refund directly to your bank instead it will be in your lycaremit wallet after that you can request to transfer to your bank. ok I requested them to transfer to my bank but they don't reply me! Some days later I contacted them again and they were very confusing and rude to me! its nearly 3 weeks I haven't received my refund. I assume they take customers money and invest somewhere before sending to remitters. I am really terrified by their service. Please do not use their system to send money , I know you may think they give you a better rate but to save a couple of pounds do not take a big risk! if there was an option I would give them minus star! what a horrible company and terrible customer service!

6 days ago
by Allan Catherwood

4 stars

Transaction expedited after required …

Transaction expedited after required documentation approved..Lycaremit's customer service and landline availability have improved by leaps and bounds in...Read more

Transaction expedited after required documentation approved..Lycaremit's customer service and landline availability have improved by leaps and bounds in recent months and i am grateful for same.Regards to all of the team at Lycaremit. Allan.

6 days ago
by Rachna Sharma

1 stars

Complaint_LR0101755856

Complaint_LR0101755856 I had submitted request to credit the amount in my wallet to my account. Just to let you know I have already called number of times...Read more

Complaint_LR0101755856 I had submitted request to credit the amount in my wallet to my account. Just to let you know I have already called number of times and everything they give me new date where I will have my money back in my account. I was told I will be getting last Monday but then I called again I told before Friday. Today is Thursday and haven’t received anything amount in my account. I have a doubt now whether I will getting my money back or not because in spite of so many calls you guys are not ready to refund my money back it is £4400. Sorry to say but this is now more than enough and will go legally now to get my money back because you can’t hold my money for so long and I need my money back urgently. If i don't hear and get my money back by tomorrow will not hesitate to go legally now

6 days ago
by mohan

1 stars

Lycaremit ID - LR0101439468

Lycaremit ID : RC0000385140 Unfortunately I could not give 0 star This is the first complaint in my lifetime on a review site after being in UK for the...Read more

Lycaremit ID : RC0000385140 Unfortunately I could not give 0 star This is the first complaint in my lifetime on a review site after being in UK for the last 30 years. I am losing the will to trust my own people. I am a Sri Lankan and this company is owned by a Sri Lankan (Allirajah_Subaskaran). Usually people say do not trust your own people and I used to disagree with them. Basically I am waiting for a refund of £2200 from this company since October 6th 2017. I was told that I will get this money within 3 working days and today is the 5th working day and no money is in my account. Talking to someone inside this company mentioned to me that they take money from us and keep it in the account and make interest on it. E.g in a country like India 100 people * £2000 = £200000 – imagine the interest on this per day . Why can’t these company directors follow the process of Developed countries and refund within the promised time. No wonder our countries are still developing. Also please do not write back and say I have not called to initiate the withdrawal because I have withdrawn the money from Lycaremit wallet around 19.19 on 06/10/2017 and called 305 around 19.35 sameday from Lyca mobile and spoke to guy called Shankar to initiate the refund. He mentioned that it will take about 3 working days from that day. I sent an email and all i get is a standard reply. I waiting for the refund and if no refund is received by end of today then I will have to contact these two authorities mentioned below. BBC Watchdog Action Fraud on 0300123 2040. Financial Authority - Ombudsman for adjudication.

1 week ago
by Saqlain Abbas

1 stars

Waiting for refund amount

I initiated refund request on 6th of October but i havent recieved my money till now, my transaction ID is RA0001183551. I sent lycaremit customer support...Read more

I initiated refund request on 6th of October but i havent recieved my money till now, my transaction ID is RA0001183551. I sent lycaremit customer support multiple emails each time got response that money has been transfered from their side. But I havent recieved any money. Can you please share transaction reference number (which shows amount had been transfered from lycaremit side) instead of just saying its been transfered? Help me resolve this issue on urgent basis.

1 week ago
by BR

1 stars

Worst service Looks like company is playing a fraud …

Looks like company is playing a fraud game by keeping the money for nearly 10days with them and not responding to the emails about transaction status. I...Read more

Looks like company is playing a fraud game by keeping the money for nearly 10days with them and not responding to the emails about transaction status. I have initiated a transaction on 4th of October 2017 and did not receive the money so emailed them after 3 days then they came back asking me to complete my verification and after that they said it would be deposited within 24hrs and I'm still awaiting for the money to receive and the response for my emails. Please do not trust these guys and get struck.

10/11/2017
by Ken Wright

1 stars

i am sorry to have to write again but …

i am sorry to have to write again but you seem to get a quicker response then ringing and wasting 40 minuets on the phone after ringing every day last...Read more

i am sorry to have to write again but you seem to get a quicker response then ringing and wasting 40 minuets on the phone after ringing every day last week to get my money refunded i got an email saying my account had been debited by 1700 and the transaction no.mg0000009628 that was 4 days ago and its still not showing in my account why so long as other places i have dealt with like Azimo a money transaction only takes 3-4 hours so can you explain as i need my money back now thanks ;;;;;;you just replied to me saying you could not find any reference to what i say rubbish as been ringing you constantly for over 11 days my first transaction no. is rcoooo378545 if you dont sort this soon i will seek legal advice

10/10/2017
by Allan Catherwood

3 stars

Doh!

Doh! Admittedly a little presumptive in my previous posting:required docs. wired to Lytcaremit.Love to all at Lycaremit. Allan.

10/10/2017
by Rohith Kotagiri

1 stars

Inconsistent transaction flow and nil …

Inconsistent transaction flow and nil customer service response. When you proceed to pay using debit card option, the next page would usually be asking...Read more

Inconsistent transaction flow and nil customer service response. When you proceed to pay using debit card option, the next page would usually be asking for type of debit card viz., visa, master card, maestro etc. However, more often than not, the above question about type of card is skipped and a page asking for card details appears directly. Each time this happens, teh transaction gets cancelled. Not sure if this is a bug. Edit: There is no transaction reference generated for the failed transactions.

10/10/2017
by Rehman

1 stars

Status update required from Lycaremit

Dear Lycaremit, Unfortunately I am having to resort to posting on here again in order to get a response from the Lycaremit Team. I have emailed but have...Read more

Dear Lycaremit, Unfortunately I am having to resort to posting on here again in order to get a response from the Lycaremit Team. I have emailed but have had not response. My original transaction failed (for some unknown reason) so I have asked for a refund via the Lyca Wallet back to my bank account. This refund was requested on the 23rd of September 2017 and the status is still saying "Withdrawal Under Process". Can you please provide me an actual date of when this money will be refunded into my bank account, it's been 15+ days and still no refund, surely it does not take that long in this day and age, with all the technology we have at our disposal! Please do not copy and paste a standard reply/response, please please assist me in getting the refund back asap.

10/08/2017
by Allan Catherwood

1 stars

BY CLIPPER SHIP AGAIN

Oh dear once again at the whim of Lycaremit,Placed transfer instruction on 2nd Oct, please explain Lycaremit if you please lack of completion by you.Love...Read more

Oh dear once again at the whim of Lycaremit,Placed transfer instruction on 2nd Oct, please explain Lycaremit if you please lack of completion by you.Love to all. yours in breathless anticipation,Allan.

10/07/2017
by Shailendra gadekar

1 stars

No update on my transaction.

I have made the transaction on 3 Oct. But the beneficiary is yet to receive the money. Transaction Id is RA0001250149. Can someone from your team please...Read more

I have made the transaction on 3 Oct. But the beneficiary is yet to receive the money. Transaction Id is RA0001250149. Can someone from your team please tell me if the transaction has failed or in progress? When I called customer care on 5th Oct, I was told that the transaction is declined. However I did not receive any email on this. It is surprisingly not found on my Lycaremit account under transactions list. This is a serious concern. How do I track the transaction? I will be skeptical to use Lycaremit in future unless I see any improvement.

10/07/2017
by Rajaram

1 stars

Poor processing time

Never Use Lycaremit if you are in emergency. They will always screw up and the money will never reach when you expect it the most. And they will keep...Read more

Never Use Lycaremit if you are in emergency. They will always screw up and the money will never reach when you expect it the most. And they will keep asking for KYC again and again for no reason. Its very annoying.

10/07/2017
by Ken Wright

1 stars

i sent 1700 on the 27-9-17 and it was …

i sent 1700 on the 27-9-17 and it was declined so i rang lycaremit before my money went out of the bank and thai assured me the money would not be taken...Read more

i sent 1700 on the 27-9-17 and it was declined so i rang lycaremit before my money went out of the bank and thai assured me the money would not be taken so i sent another 1700 with some one else then on the 28-9-17 i found thai had taken the money out and then said it had been refunded to my wallet but thai locked me out of my account been ringing them every day just to be told to give them 24 hours and thai would unlock the account 8 days later i am still waiting as thai are making no attempt or effort to let me get to my money which i need

10/06/2017
by Kiran Vernekar

2 stars

takes too long for everything

takes too long for everything. Provided address proof but taking ages to change the status from silver to gold. Took ages to get money to wallet too after...Read more

takes too long for everything. Provided address proof but taking ages to change the status from silver to gold. Took ages to get money to wallet too after failed transaction... How long does it take to tell the customer that the document they submitted is not valid? ages... Just pathetic. RA0001199902 pending since 27th Sep and today is 5th Oct. Sent bank statement multiple times.

10/06/2017
by Faisal Khan

1 stars

Totally unacceptable service

I have done my transaction on 29/09/2017 and today its 05/10/2017 (5th working day) and yet no sign of money in the beneficiary account and really...Read more

I have done my transaction on 29/09/2017 and today its 05/10/2017 (5th working day) and yet no sign of money in the beneficiary account and really annoying customer service, first picking up after 20-30 minutes and solution offered is "have escalated to the internal team" and even after that no action. Its second time and every time have to chase for fund transfer. Need real improvement or people will switch elsewhere. Whats the point using them if money is not available when needed.

10/04/2017
by Saqlain Abbas

1 stars

Transaction under process after a week

My transaction RA0001183551 status is still shown as “under process” on lycaremit website but amount has been already deducted from my account on...Read more

My transaction RA0001183551 status is still shown as “under process” on lycaremit website but amount has been already deducted from my account on 26-09-2017, i sent their CS multiple emails but still no further progress. And beneficiary haven’t recieved amount till now. Please help me with this issue.

10/04/2017
by GANGI UBBARA

1 stars

PLEASE, PLEASE !!!!! DON'T SEND YOUR HARD EARNED MONEY THROUGH THESE GUYS!!!!!

I tried to transfer £2200 yesterday and one more £2200 today (3rd Oct 17). I uploaded the ID proof and today again uploaded other ID proof (driving...Read more

I tried to transfer £2200 yesterday and one more £2200 today (3rd Oct 17). I uploaded the ID proof and today again uploaded other ID proof (driving Licence)and bank statement as address proof. I haven' got any further emails or info regarding my transfer except the emails saying that my transfer is under PENDING. it's been 24 hours and my money hasn't transferred. I received emails twice saying pending. I spoke to customer service today (3rd Oct 17) in the morning after 20 minutes they lifted the phone and the guy told that I need to upload ID proof a different document my passport is not OK and address proof docs. Fine, I did. The CC guy told me that he is going to inform the processing department to process quickly as soon as I sent to the email ID he gave to me. I called again at 1pm today (3rd Oct 17) and the guy told me that I need to upload ID and Address proof. After few minutes of discussion he went and checked came back after 10 minutes later and told me that I need to upload documents (ID and address proof). This guy says I need to upload docs as pdf files. The website won't accept the pdf files it only takes image files. This guy don't even know this info. I also sent as an email attachments to kyc at lycaremit.co.uk . After doing all this the guy is not even knowing what documents I uploaded and sent to them. It looks as if they even didn't checked the documents what customers sent (May be they may open mails ONCE in EVERY 2 BUSINESS DAYS only it seems) Finally, he accepted and said that the docs verification will take 2 business days (Ridiculous, unacceptable, too much). After docs verification the money transfer to beneficiary process will take another 24 hours. Altogether it may take 4 days and above to reach the money to beneficiary which is too much and unacceptable. They didn't mentioned anywhere in their website how long it takes to get money transferred to beneficiary. If they mention, no body use their service for sure. This is utter non-sense making customers frustrated. These type of people should be banned from the market so that people like me never get trapped into their clutches.

10/04/2017
by Kunal Zaveri

2 stars

My money has not been received by the …

My money has not been received by the beneficiary while the money is in Lyca Remit's account since a week. I am a GOLD customer with a limit of £5,000...Read more

My money has not been received by the beneficiary while the money is in Lyca Remit's account since a week. I am a GOLD customer with a limit of £5,000 but still allowed to send only £2,200 at one time. The Customer Service replies to emails after days and no one answers the phone call even after waiting for 30mins ! I gave a second chance but service the same - No improvement made!

10/03/2017
by Rakesh

4 stars

HI Team,

HI Team, With reference of Transaction Id - RA0001215245 , I have received mail as transaction successful but still it didn't reach to beneficiary...Read more

HI Team, With reference of Transaction Id - RA0001215245 , I have received mail as transaction successful but still it didn't reach to beneficiary account. Please check and update on this. if you reply on my mail it would be appreciated. Thanks

10/03/2017
by shailender bangari

3 stars

It has worked pretty great for me till …

It has worked pretty great for me till last thursday, 28th september. I tried to make transfer of £2200 but it didnt work out as it showed transfer...Read more

It has worked pretty great for me till last thursday, 28th september. I tried to make transfer of £2200 but it didnt work out as it showed transfer unsuccessful. I tried various times but it still the same, then i called up the bank and after a bit they told me to try again and then again the same result. Hence, my visit to the bank, to which i found out the money is in pending transaction. By saturday i found out the bank transfered money to Lycaremit and when i called one of the CS, he told me they never recieved the payment.But in my bank statement it clearly states that the money has been debited to Lycaremit. After talking to the CS he told me to send the bank statement as a proof and i have mailed the bank statement. Just waiting for a positive response now.

10/03/2017
by Hassan

1 stars

Very very bad customer service

Very very bad customer service , horrible company , they did not process my transaction claiming i have no provided correct ID , even though i provided...Read more

Very very bad customer service , horrible company , they did not process my transaction claiming i have no provided correct ID , even though i provided them with the passport i had but they kept saying not proper ID , requested a refund and its been a week and still no update ... do not use this website. I provided you the document i have been issued with , which i used to open bank accounts for job and everything and you still not accepted it.

09/30/2017
by Raja Amer Khan

5 stars

Worked flawlessly for me

Worked flawlessly for me. Money was quickly sent to Pakistan and the rates are better than other providers.

09/30/2017
by Ranjan Arora

2 stars

Lycamobile credit not credited

I've done multiple transactions worth 5K GBP in last month or so through Lycaremit however nothing has been credited into my Lycamobile credit. Have tried...Read more

I've done multiple transactions worth 5K GBP in last month or so through Lycaremit however nothing has been credited into my Lycamobile credit. Have tried reaching out to customer service multiple times in last 2 days but call never goes through even after waiting for as long as 30 mins. Could you pls kindly look into this and credit the money that needs to go into my Lycamobile balance.

09/29/2017
by VAGEESH

1 stars

Waiting goes on

Hello Lyca, I have initiated wallet refund on 25th sept and till now there is no status change and I haven't received money in my account. I have...Read more

Hello Lyca, I have initiated wallet refund on 25th sept and till now there is no status change and I haven't received money in my account. I have sent you 3 emails and tried to contact over phone but I never succeeded to woke up customer care. It is very very frustrating that my money got struck with Lycaremit from past 2 weeks without any value addition. Could you please please please please please look at EWT0000018479

09/28/2017
by Hassan

1 stars

I am a gold member and sent money once …

I am a gold member and sent money once before and this time i have sent money but after 5 hours still have not receive my secret code , this is a very...Read more

I am a gold member and sent money once before and this time i have sent money but after 5 hours still have not receive my secret code , this is a very slow response unlike other website who update very quickly .. I need my secret code urgently as this is very bad customer service.

09/27/2017
by Shutharshon

1 stars

Terrible customer service !!!

I'm still waiting for my money for 12days now from the requested day..... money suppose to be in my bank account within 3- 5days based on UK normal...Read more

I'm still waiting for my money for 12days now from the requested day..... money suppose to be in my bank account within 3- 5days based on UK normal procedure but you are saying that will be added back my account within ESTIMATED time frame???? whats that mean?? is that 2 weeks or month? or when ever you have decided to transfer? I want my money immediately into my bank account without delay..


How Lycaremit works

1. Get started - You can transfer money from a computer, tablet or smartphone. Register on the website, select the beneficiary's country and how you want the beneficiary to receive the money.

2. Paying for your transfer - You can pay for the transfer using a 3D secure debit card.

3. Transfer status - Once the transfer is processed, you and the beneficiary will receive e-mail/SMS notification. Both parties will also be notified when the money arrives at the destination.


Which documents will Lycaremit require to verify my identity?

In case Lycaremit is unable to verify your account automatically, they will send you an e-mail requesting for the following documents. The documents can either be scanned and e-mailed to Lycaremit or can be mailed by post.


Identification Documents

It can be an up to date Passport or a Driver's Licence.

Proof of adress

In order to verify your address, Lycaremit will need to be able to see one of the following document that should'nt be more than 3 months old: - Utility bill (Gas, Electricity, Water etc.) - Credit card statement - Bank statement (Internet Banking Statement Not Accepted) - Council Tax Bill (For Current Year) - Department Of Work And Pensions Correspondence

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Key facts about Lycaremit

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Available languages
English
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2013
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Facebook lycaremit


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