Lycaremit - Independent review

All you need to know before sending money with Lycaremit


 

 



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281 customer reviews on Lycaremit on Trustpilot


15 hours ago
by salman afzaal

1 stars

Avoid like a plague

I normally do not write reviews. But in case of this company I will strongly suggest to avoid them. They messed up my transactions twice without giving...Read more

I normally do not write reviews. But in case of this company I will strongly suggest to avoid them. They messed up my transactions twice without giving exact information why they transfer failed. Due to this I had £3.5k missing from my bank account as it was taking them 7 days to arrange a refund. Truly pathetic service.

1 week ago
by Umed Samnani

1 stars

Bad start open.new account and …

Bad start open.new account and submitted I'd na money transferred as to receive cash in India Later on got to know they don't accept dvla provisional...Read more

Bad start open.new account and submitted I'd na money transferred as to receive cash in India Later on got to know they don't accept dvla provisional tried to cancel transactions but money was already been deducted if profile was incomplete why was amount deducted from bank have to then submit passport copy To process transactions Cash was available to collect next day but when went to collect asked to come after 2 hrs No network no communication an no replys for phone to customer service Won't recommend better to use WesternUnion

1 week ago
by khan

1 stars

Horrendous Service - Will not use again

Horrendous Service - Will not use again First and last transaction using Lyca - Would not recommend at all. Slow, discourteous, long wait to speak to a...Read more

Horrendous Service - Will not use again First and last transaction using Lyca - Would not recommend at all. Slow, discourteous, long wait to speak to a customer representative, appears its been run from the back of a van


More reviews

08/09/2017
by Viswanath

2 stars

I have done 2 successful transactions …

I have done 2 successful transactions on the Lycaremit but I haven't received the Lycamobile free credit for at least one transaction though I have...Read more

I have done 2 successful transactions on the Lycaremit but I haven't received the Lycamobile free credit for at least one transaction though I have updated my Lycamobile number in Lycaremit account. Not Fair!!!!

08/08/2017
by Cat Lover

1 stars

The worst experience I have ever had

The worst experience I have ever had. Any money you save using this terrible service you pay in your sanity. AVOID AT ALL COST. They made me send 3...Read more

The worst experience I have ever had. Any money you save using this terrible service you pay in your sanity. AVOID AT ALL COST. They made me send 3 months worth of bank statements and still have no idea what is happening with my money, they took the money then decided they want bank statements then now i am in limbo, no idea when my money with be sent or come back to me. They are very dodgy!!!! YOU DO NOT HOLD PEOPLES MONEY LIKE THIS, EITHER ASK FOR ALL THE RIGHT DOCUMENTS BEFORE PAYMENT OR DO NOT ACCEPT PAYMENT!!!!! DO NOT TAKE THE MONEY THEN MAKE THE CUSTOMER BEG AND CALL NON STOP TO SEE WHAT IS HAPPENING!!!!! I WANT YOU TO DELETE ALL OF MY INFORMATION, WHY SHOULD YOU HAVE ALL MY PERSONAL DETAILS AND HOLD MY MONEY, I AM NOW VULNERABLE TO FRAUD, YOUR COMPUTER SYSTEM IS RUBBISH, ANYONE CAN HACK YOU AND STEAL MY ALL OF PERSONAL IDENTITY. DELETE ALL MY INFORMATION NOW!!!

08/07/2017
by Ranjan Arora

2 stars

No Lycamobile Credit provided

On Lycaremit home page, it says "Free 5 GBP Lycamobile credit on all transfer over 300 GBP" . I have made 2 transactions of 1000 GBP each in...Read more

On Lycaremit home page, it says "Free 5 GBP Lycamobile credit on all transfer over 300 GBP" . I have made 2 transactions of 1000 GBP each in last 1 month and not even a single GBP Lycamobile credit transferred into my account. Really disappointed with it.

08/06/2017
by Malasani Balu

1 stars

I transferred money on 31 july money …

I transferred money on 31 july money not yet credited to my account, When I tried to contact customer care it will take 40 to 50 min to connect call and...Read more

I transferred money on 31 july money not yet credited to my account, When I tried to contact customer care it will take 40 to 50 min to connect call and then they just say sorry we will process it. I dint get any communication from Lycaremit regarding required documents on time when i contacted customer care then i got this info, after providing required documents it take three days to process my request.

08/06/2017
by Suman

1 stars

I made the transfer on 28th July and …

I made the transfer on 28th July and till now the amount is not received and tried to reach customer on daily many times but it's use less as nobody to...Read more

I made the transfer on 28th July and till now the amount is not received and tried to reach customer on daily many times but it's use less as nobody to attend the calls or no replies for emails as well...

08/05/2017
by priyanka pol

2 stars

No transfer No free topup

I made the amount transfer on 1st of August, still transaction is in 'under process' state. Amount has been deducted from my account but not reached to...Read more

I made the amount transfer on 1st of August, still transaction is in 'under process' state. Amount has been deducted from my account but not reached to the beneficiary's accout. I tried to call customer service but they didn't answer. You really need to improve your customer care service, even website does not provide enough information about transactions. Also I didn't get mobile topup on my previous tranfers. If you hav stopped giving the free topup to lyca customers then remove the miss leading advertisement from your website.

08/05/2017
by Sri

4 stars

Great Service

Great Service. I like their platform easy to use. Can't get this rate else where. Recommended

08/05/2017
by Albert

5 stars

Quick

Quick, reliable & Great rate.

08/05/2017
by Kevin Allan

1 stars

Incompetent systems

After making 2 successful payments the third time I used the service, my transaction was in the Pending status, I had to call the customer service line,...Read more

After making 2 successful payments the third time I used the service, my transaction was in the Pending status, I had to call the customer service line, after waiting almost 30 minutes, I was told that my transaction was not going to be processed because my card is a business or pre-paid card(which it is not) and all they could do would be refund me which will take 7 days. They could not give an answer as to why the flagged my card as business or pre-paid, and went on to say that they reject any further payments.

08/05/2017
by anshul mishra

1 stars

I made a transaction on 26th July but …

I made a transaction on 26th July but still my transaction is pending.I am trying to call them multiple times waiting on call for more than 40mins.. and...Read more

I made a transaction on 26th July but still my transaction is pending.I am trying to call them multiple times waiting on call for more than 40mins.. and no one picking up the call. I uploaded all documents but not getting any reply from their end.This is really disappointing

08/05/2017
by Ferlin ann joseph

1 stars

I made a transaction on 30th July and …

I made a transaction on 30th July and it's still pending even now..its 4th August today.I have uploaded all the necessary documents they asked.still...Read more

I made a transaction on 30th July and it's still pending even now..its 4th August today.I have uploaded all the necessary documents they asked.still nothing is being done..they not even answering the phone.since 2 days I tried..it is really disappointing ...henceforth I am never gonna send any transfer with them....coz I lost trust in Lycaremit..really bad experience

08/05/2017
by Reddy

1 stars

Very very poor customer service no one …

Very very poor customer service no one picks calls even after trying for 30mins. Huge money sent with out checking reviews it's been 3 days. Have to...Read more

Very very poor customer service no one picks calls even after trying for 30mins. Huge money sent with out checking reviews it's been 3 days. Have to report financial ombudsman about this company.

08/05/2017
by யோகா

5 stars

I sent money for cash collection

I sent money for cash collection. Nearly two days transaction still in progress. I tried so many times nobody answer. Very bad customer service and ...Read more

I sent money for cash collection. Nearly two days transaction still in progress. I tried so many times nobody answer. Very bad customer service and nobody reply my e mail as well. I'm so disappointed. Thank you for your reply. Excellent service.

08/04/2017
by REHAN AMIN SYED MUHAMMAD

1 stars

Status is still showing “Under …

Status is still showing “Under process”. I made a payment on 1st of August. Subsequently I received an I will receive a secret code. Noting came...Read more

Status is still showing “Under process”. I made a payment on 1st of August. Subsequently I received an I will receive a secret code. Noting came through; I got an email asking me to provide the paper work which was send straight away. I have been trying to get in touch with Customers Services. Keeps on ringing from last 3 days, I had to wait for more than 30 minutes before I gave up. I went to your branch in East ham, they said just wait for the email. whole episode is terrible experience. Could you please confirm what is happing with my transaction? AS you guys are not responding to my email either.

08/04/2017
by Jamil Ahmad

1 stars

Lycaremit Does Not Release Fund Even After 2 Days

I have sent money on 1st of August 2017 and still the payment is pending, I was asked to upload bank statement which I have done but still the status is...Read more

I have sent money on 1st of August 2017 and still the payment is pending, I was asked to upload bank statement which I have done but still the status is pending. I have called more than 4 times but no answer, my last call was 22 min. Can anyone help. I was called today to say that the funds will be released today but still nothing happening. But now I am getting this email; "A member of the customer services team will be in contact with you within the next 24 hrs to discuss further details". That is ridiculous, even after getting assurance!! The Response below is complete Nonsense, I got a call but has not resolved any thing. And I have been calling all day, ever other hour but no one picks up the phone. I am still waiting that my money to be released.

08/04/2017
by Guneet

4 stars

Good Experience but no Mobile recharge

I have tried Lycaremit 4 times and every time my money has arrived either the same day or the next day. Pros Best exchange rate(I have compared it with...Read more

I have tried Lycaremit 4 times and every time my money has arrived either the same day or the next day. Pros Best exchange rate(I have compared it with various websites) NO fees Quick and easy interface Cons The transfer process lacks transparency.. Maybe they could have more viable transaction status like other sites have I have still not received my lycamobile £5 topup. I sent two emails to the customer service but they have not responded in 3 days.

08/03/2017
by Yogesh

2 stars

Regarding latest trasaction:

Regarding latest trasaction: I have made a transaction yesterday and it still shows "Transaction under progress" and I have not received any...Read more

Regarding latest trasaction: I have made a transaction yesterday and it still shows "Transaction under progress" and I have not received any email yet regarding the same. I called the customer care and no response for 15 minutes. Please call me in my mobile +44-7440600654 and update the status. Thanks.

08/03/2017
by Sumeet k pandey

4 stars

Recommended if you are little bit patient.

Recommended if you are little bit patient. Asking about the status of your Transaction ID is much faster if you drop a comment in the review section.

08/03/2017
by Shipa Begum

1 stars

THE WORLDS WORST COMPANY EVER

THE WORLDS WORST COMPANY EVER REALLY REALLY FRUSTRATED WITH THESE CUSTOMER SERVICE REPRESENTATIVES. Especially Umesh Vaidhyanathan. They are useless and...Read more

THE WORLDS WORST COMPANY EVER REALLY REALLY FRUSTRATED WITH THESE CUSTOMER SERVICE REPRESENTATIVES. Especially Umesh Vaidhyanathan. They are useless and take people money and don't process the transaction successfully. I am going to go further to complain to the financial ombudsman about the Lycaremit company. I am still waiting for the secret code but no response. The frustration is really making me ill. Musammath Begum

08/02/2017
by Asit Kumar Mishra

1 stars

I want to know when the transaction …

I want to know when the transaction will be success. Its always frustrating to send money via lycaremit but still due to good exchange rate people fall...Read more

I want to know when the transaction will be success. Its always frustrating to send money via lycaremit but still due to good exchange rate people fall for it and send money.Its even more frustrating to call the customer care after waiting for 1 hour also no one picks.Can you let me know when my transaction will be processed

07/30/2017
by Reverend Leon Richardson

3 stars

Transaction Id; RC0000323291

Transaction Id; RC0000323291 I want to see how long this will take to process?

07/30/2017
by Pank AJ

1 stars

Very Bad Customer Service

Very Bad Customer Service The account is a silver account which shows I can send £2200 and while sending £375 they are asking about documents and...Read more

Very Bad Customer Service The account is a silver account which shows I can send £2200 and while sending £375 they are asking about documents and holding the amount, while enquiring they need a proper bank statement irrespective of whatsoever the customer situation is and not willing to co-operate. A customer sends money on urgency and the profile shows its fine to send while the service teams hold the amount and ask these and that document and trouble you, just stay away from this remit company they just lure with good exchange rate and hold your money for weeks and use them.

07/30/2017
by Raghu

2 stars

Transaction Under Process

Hi, I have contacted couple of times to cs and confirmed the transaction over the phone but every time i am getting the same response i.e it will be...Read more

Hi, I have contacted couple of times to cs and confirmed the transaction over the phone but every time i am getting the same response i.e it will be getting processed in 24 hours but it is not get processed.

07/29/2017
by Krishanthan

1 stars

Lyca remit is the worst remittance …

Lyca remit is the worst remittance company for online remittance as my beneficiary didn't receive the money at all .Had send emergency funds but...Read more

Lyca remit is the worst remittance company for online remittance as my beneficiary didn't receive the money at all .Had send emergency funds but beneficiary had to go numerous locations to collect the money in a course of 8 to 10 days time coming home with nothing. The pick up locations they provided does not even recognize the company , have explained to their customer service team in India many times they don't understand all they say is money can be collected from any locations taking the details provided. Finally i had enough so after numerous calls and endless emails to ask them investigate where is my money i decided to ask for refund as was getting nowhere. Even the refund took so many days to come. Had use my overdraft to send the emergency funds and due their poor communication and bad customer services had to pay overdrafts for such a long time, along with extra phone bills and extra interest and charges . Had to use more overdraft and send the funds again through different remittance as money was needed urgently so it has caused me huge financial loss , along with wasting my time to contact them to track my money as they didn't have a clue of what was going on. I would highly advise any body not to use lyca remit if your beneficiary needs money urgently, especially if its larger sum, as even if its sent they will ask to collect little by little unlike other companies. I have made complain but no reply at the all, I don't know how to get the dead lock letter if they don't reply i have to go to financial ombudsman as i definitely need my compensation. TRANSCATION ID:RC0000308283

07/29/2017
by Mike

1 stars

Really bad

Really bad ! I would say way more than bad! Most part of website is not working at all. I am not sure how come they live in the market with such...Read more

Really bad ! I would say way more than bad! Most part of website is not working at all. I am not sure how come they live in the market with such infrastructure.

07/27/2017
by aleena

1 stars

STILL WAITING FOR MY REFUND!! LYCAREMIT IS A FRAUD COMPANY! BEWARE!!!!!!

Reply to your message: First of all you guys did call me twice yesterday but via private number hence why it took you straight to my voice mail.. please...Read more

Reply to your message: First of all you guys did call me twice yesterday but via private number hence why it took you straight to my voice mail.. please next time don't call via private number, use your proper number to call people. I got a text and a email, text saying my money has been refunded to my lycaremit wallet and email saying money has been debited to me.. I called lycaremit straight after and was told on the phone to ignore the text and that my money should be debited to my bank by tomorrow.. which is today! I checked several times today and my money has still not come back to my bank account! Following my phone call to lycaremit yesterday I also called my bank and my bank told me lycaremit haven't sent me any money.. my bank have advised me to wait another day.. if the money is still not back then they will take further action. I will not be giving my bank statements or personal information to dodgy companies like Lycaremit and the part where they said they have many satisfied customers.. well on here I see there are many unsatisfied customers.. I have been chasing lycaremit since the start of last week now.. still waiting for my refund! (rolls eyes)

07/27/2017
by Kasthury

4 stars

Fast service

Fast service I used to send money to Sri Lanka through lycaremit . Beneficiary received by next day . Highly recommended.


How Lycaremit works

1. Get started - You can transfer money from a computer, tablet or smartphone. Register on the website, select the beneficiary's country and how you want the beneficiary to receive the money.

2. Paying for your transfer - You can pay for the transfer using a 3D secure debit card.

3. Transfer status - Once the transfer is processed, you and the beneficiary will receive e-mail/SMS notification. Both parties will also be notified when the money arrives at the destination.


Which documents will Lycaremit require to verify my identity?

In case Lycaremit is unable to verify your account automatically, they will send you an e-mail requesting for the following documents. The documents can either be scanned and e-mailed to Lycaremit or can be mailed by post.


Identification Documents

It can be an up to date Passport or a Driver's Licence.

Proof of adress

In order to verify your address, Lycaremit will need to be able to see one of the following document that should'nt be more than 3 months old: - Utility bill (Gas, Electricity, Water etc.) - Credit card statement - Bank statement (Internet Banking Statement Not Accepted) - Council Tax Bill (For Current Year) - Department Of Work And Pensions Correspondence

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Key facts about Lycaremit

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Available languages
English
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2013
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Facebook lycaremit


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