HiFX - Independent review

All you need to know before sending money with HiFX

Widely-loved by their customers with extremely high review ratings. More than 20 years of experience providing currency exchange services. Part of Euronet, a large, trusted financial services business.



HiFX review by Monito

HiFX is a large and trusted international foreign exchange business. Although they are a UK company and primarily serve individuals and businesses in the United Kingdom, they can transfer money between almost any two countries in the world. HiFX are widely trusted and appreciated by their customer base, scoring an enormously high 9.4 out of ten in customer reviews.

HiFX have been exchanging currency for over 20 years and are part of the Euronet Worldwide Group, a large, very successful, international financial services business.

You can easily setup an account online and make currency exchange transactions using their secure online platform (available all day, every day) or by contacting their customer service center. You can fund transactions via your bank account, debit card, or credit card. Be aware that funding via credit card will incur an additional fee.

You can get help with any type of transaction including the assistance of a personal account manager if you’re transferring large amounts. They also offer advice if you’re trying to target a specific rate, want to make multiple payments, or if you have complex needs. In addition to standard foreign exchange they provide forward contracts and other currency transfer services. They also have several business-specific services for international commerce.

HiFX lets you transfer money between over 120 countries and over 130 currencies with most transactions being completed the same working day. They offer good exchange rates with no fees, and provide regular updates on your transfer via email or SMS.

Overall, HiFX are a trusted, reliable, fast, and secure way to transfer money internationally, and we recommend them for your currency exchange needs.


PROS
  • You can trade between over 120 countries and 130 currencies.
  • Most transfers are completed in one working day, but can take up to four working days.
  • Widely loved by their customers, with glowing reviews.
  • You can fund via bank transfer, debit card, or credit card.
  • Regular updates via email or SMS.
  • Friendly, UK based telephone support.
CONS
  • There exchange rates are competitive, but not necessarily the best you will find.
  • All transfers are made to the recipient’s bank account. Local cash pickups are not supported.

 


Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

13,121 customer reviews on HiFX on Trustpilot


23 hours ago
by Graeme

5 stars

Much better than using your bank to …

Much better than using your bank to transfer money overseas. No fees and a good exchange rate. Tends to take 3 days.

23 hours ago
by Twizzle

5 stars

Easy process

Easy process, always reliable ... saved £220 on a €8000 transaction compared with UK bank rates.

23 hours ago
by Jose

5 stars

Very helpful,polite,professional..

Very helpful,polite,professional... brilliant.


More reviews

23 hours ago
by Alison turner

5 stars

Fast efficient service money was in my …

Fast efficient service money was in my daughters account within 4 hours, highly recommended

23 hours ago
by Tim

5 stars

very easy to use and very quick to move …

very easy to use and very quick to move funds from one country to another .

23 hours ago
by Kyra

5 stars

Fast efficient Service

Excellent, first time used. Really helpful customer service line. Quick and easy to use. Very efficient. Good rates. Would highly recommend.

23 hours ago
by Barbara Millar

4 stars

Really good service but if they could …

Really good service but if they could just offer slightly better rates I would use them all the time!

23 hours ago
by Brian EDWARDS

5 stars

Works every time.

Works every time.

23 hours ago
by Christopher

5 stars

Does what it says on the tin

Does what it says on the tin

23 hours ago
by Susan

5 stars

excellent service

to me HiFx offer a excellent service for Euros-

1 day ago
by Harminder

5 stars

Excellent and trusted way of service in …

Excellent and trusted way of service in this moderen fast and confusing world.

1 day ago
by Richard

5 stars

Excellent

Excellent, efficient service. I would like the minimum transfer amount reduced though, as this would make it a lot easier to pay overseas bills.

1 day ago
by Robert Michael

4 stars

Very good service

Very good service

1 day ago
by Jacob

4 stars

rates better than others

rates better than others. Prompt action. Good service.

1 day ago
by Paula

5 stars

Very professional fast transfers with …

Very professional fast transfers with great rates

1 day ago
by Nigel

5 stars

Safe,secure method of international …

Safe,secure method of international financial transfer. The HiFx staff have been helpful during transactions when contacted by phone.

1 day ago
by Patricia

5 stars

Very easy way of transferring money …

Very easy way of transferring money internationally. Website simple to use. Transfers done quickly and efficiently.

1 day ago
by Brendan

5 stars

Aways very efficient transaction …

Aways very efficient transaction handling

1 day ago
by Mogsie

5 stars

Easy peasy transfer

Easy, straightforward for small amounts and for larger always worth a quick call to discuss rates. Great customer service.

1 day ago
by Ian Weston

5 stars

No hesitation in recommending hifx a …

No hesitation in recommending hifx a really easy and hassle free company Will continue to use

2 days ago
by Andrew G

5 stars

Always reliable and always prompt.

Always reliable and always prompt.

2 days ago
by Shirley

5 stars

I have used HIFX before when buying our …

I have used HIFX before when buying our home in France, quite a major purchase! Got great rates at the time in 2011.My husband and I had not used the...Read more

I have used HIFX before when buying our home in France, quite a major purchase! Got great rates at the time in 2011.My husband and I had not used the service for some time so contacted HIFX who resurrected our account without me having to re-apply. Hannah and Paige were extremely helpful! we are now in the midst of transferring more money for more work on our house and am pleased to say got again great rates. We like the rate checker which indicates when to purchase .great website great my account service on line .

2 days ago
by Shaun

3 stars

Website is straightforward and …

Website is straightforward and convenient to use. I recently transferred £2000 to Spain. There was no arrangement fee but I was disappointed to find...Read more

Website is straightforward and convenient to use. I recently transferred £2000 to Spain. There was no arrangement fee but I was disappointed to find the rate was less than my bank's, which would have paid an extra 60 Euros.

2 days ago
by John

5 stars

This transaction was a 'doddle'.

Having set up an automated account before, this transaction was a 'doddle'. Chose when I wanted to make the transaction from the comfort of my study....Read more

Having set up an automated account before, this transaction was a 'doddle'. Chose when I wanted to make the transaction from the comfort of my study. Signed in, picked my desired rate, pressed go.....that was it. The rate I got for a small transaction was so near the 'top' rate that I was pleasantly surprised. Money over here in France in one working day. A happy customer!

3 days ago
by Mohammad Sharif

5 stars

I have been using HiFX for a few years …

I have been using HiFX for a few years now. Initially, like all financial institutions undertaking money transfers, it took a couple of days for all...Read more

I have been using HiFX for a few years now. Initially, like all financial institutions undertaking money transfers, it took a couple of days for all necessary checks to be carried out to ensure that everything is ok. Once that's done and everything is legitimate, the whole process of sending money internationally was so simple.You get up to the minute money rate and once you accept, its only a matter of minutes before your money is transferred. I have total confidence and trust in HiFX and will continue using them for all my money transfers abroad. The added bonus now is that there's no transaction charge for amounts up to £300,000. You simply cannot ask for more. I would definitely recommend this company to anyone.

3 days ago
by Robert

5 stars

safe

safe, secure, quick

3 days ago
by Mrs H Hoyle

5 stars

Easy, fast currency transfers

Easy, fast, transparent currency transfers. Highly recommended.

3 days ago
by Keith

5 stars

Quick and easy been using hifix for …

Quick and easy been using hifix for several years

3 days ago
by Gillian

5 stars

Easy and straightforward method of …

Easy and straightforward method of transferring currencies with helpful staff to hand if needed.

3 days ago
by sunil abhelakh

5 stars

easy to understand the tools

easy to understand the tools. money transfer is quick and no charges after a specific amount.


HiFX have some of the best customer reviews we’ve ever seen. They have an average score of 9.4 out of ten on Trustpilot, which is astonishingly high. 86% of reviewers rate their services at five stars, with fewer than 4% giving reviews of three stars or lower. They are very-widely loved by their customer base with reviewers citing their excellent customer service, competitive rates, and the speed of transfers. Many of their customers have been using HiFX for years and are delighted with the services.

Here’s a typical review, “I have used HiFX for several years and have always found the online service easy to use. Recently I needed help to transfer funds back to the UK and needed help with this. Their telephone service was excellent, the people I spoke with were friendly and very professional. They knew their stuff! I would recommend the company to anyone with absolutely no reservations.”

Because around 95% of reviews of HiFX were full of praise, it was quite difficult to find negative reviews. Of the ones we located, there wasn’t really a clear, overarching type of problem people had. Instead there were issues with getting accounts authorised, some money transfers taking a few days to get through, or accounts being closed due to inactivity.

Here’s an example of a two-star review, “Slow and requiring too much manual intervention. Therefore increased risk. Two days and counting between funds payment and receipt in their accounts. Not including final remittance of destination currency.” It’s notable that HiFX did respond to almost all negative reviews with explanations and offers to help resolve any outstanding issues.

Overall though, customer reviews for HiFX are among the best we have seen for any business — foreign exchange provider or otherwise.


Send money with HiFX


Can I trust HiFX?

Yes. HiFX is a large and well-known international foreign exchange provider offering services around the world. They are part of Euronet, the third-largest money transfer business in the world. In 2016 Euronet had nearly $2 billion in revenue, $250 million in income, and assets of over $2.5 billion. Euronet is the leading company in ATM services, processing over $70 billion in ATM withdrawals, money transfers, and prepaid products every year. Euronet Worldwide is listed on the Nasdaq with over 4,500 employees around the world. They have partnerships with hundreds of companies including Amazon, Visa, MasterCard, PayPal, Apple, and Google.

Euronet also owns Ria which lets you transfer money so recipients can pick up their cash in person.

HiFX serves over 6,000 businesses and 100,000 customers every year and they have already transferred over £140 billion for customers across 120 countries. They are authorised and licensed by the Federal Conduct Authority (FCA) and HMRC in the United Kingdom. They use extremely strong encryption and technology to protect clients funds and all client money is held in segregated accounts in line with regulatory requirements. HiFX are recognised all over the world as one of the market leaders in international money transfers.

The company has been featured in the Sunday Times, the Daily Mail, the Daily Telegraph and The Guardian.



How HiFX works

Step by step breakdown of how to use the service. HiFX’s currency exchange process works as follows:

  1. Setup an account with HiFX—they will need your name, address, phone number, and contact details.
  2. You may need to provide bank details and other proof of identification like a photo or scan of identification documents.
  3. You will need to let HiFX know the types of exchanges you are planning to complete.
  4. Decide the currencies that you want to exchange money between.
  5. Book a rate through the HiFX website or by calling their customer service center.
  6. Provide details of the sender and receiver of the funds, including the receiver’s bank account.
  7. Send money to HiFX, you can pay via bank transfer, debit, or credit card.
  8. HiFX converts the money and deposits it in the recipient’s bank account.
  9. You can track your transfer through email or get text message alerts and notifications.


 

HiFX Fees and Exchange Rates

HiFX fees

HiFX doesn't charge any transfer fees.

There are a couple of other situations where you may be charged a fee, although these are typically not levied by HiFX directly, or they are simply “passed through” by them.

  • The bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. You should always check with the receiving bank to understand any fees that may be charged.
  • If you fund your transaction with a credit card, you will be charged a surcharge of around 1.6% of the transaction amount.

HiFX Exchange Rates

Overall, HiFX’s exchange rates are competitive, but they are not the best you will find on the market. They typically offer foreign exchange rates between 0.4% and 1.2% lower than the baseline interbank rate.

Here’s a comparison of converting British pounds sterling to Australian dollars.

Converting £1,000 to Australian dollars

  • Mid-market exchange rate (baseline) — 1.66640 AUD per GBP — $1666.40 AUD.
  • Exchange rate offered by HiFX — 1.6489 AUD per GBP — $1,648.90 AUD.
  • Difference between baseline and HiFX rate for £1,000 — $17.5.
  • Percentage in extra costs for using HiFX compared to baseline — 1.05%.
  • This does not take into account HiFX’s fee of £9.

Converting £10,000 to Australian dollars

  • Mid-market exchange rate (baseline) — 1.66640 AUD per GBP — $16,664.40 AUD.
  • Exchange rate offered by HiFX — 1.6564 AUD per GBP — $16,564.00 AUD.
  • Difference between baseline and HiFX rate for £1,000 — $100.40.
  • Percentage in extra costs for using HiFX compared to baseline — 0.6%.

Exchange rates are correct as at April 2017.



 

HiFX Mobile Applications

HiFX do not currently provide dedicated mobile applications. Their online platform is available through web browsers on desktops, laptops, smartphones, and tablets.


Additional Services From HiFX

HiFX does offer several additional services for people with more complex currency transfer needs. These include:

  • Forward contracts — you can “lock in” an exchange rate for a future date, up to two years in the future. This does incur a small fee and require a small, up-front deposit, but gives you peace-of-mind from fluctuating exchange rates.
  • Regular payments — you can set up regular payment agreements with HiFX and lock in exchange rates for transfers between currencies. These are typically paid for via direct debit, and in some cases there is no additional fee to pay.
  • Rate alerts — you can signup to receive rate alerts by email if a currency pair you are following reaches a certain exchange rate. This lets you take advantage when the foreign exchange rate is in your favor.
  • Business services — HiFX provides several dedicated services for businesses including: automatic notifications, international payment options, account control, multiple payments, forward orders, credit terms, three-year hedging, and early draw down.
  • HiFX is also available to developers to “white label” as a standalone platform, managed service, or fully integrated API.

The Story Behind HiFX

Founded out of frustration with the banking sector in 1998 by Shaun Taylor (current Executive Director), Laurence Butcher (current CEO) and Matthew Knowles (current Group Managing Director). HiFX stands for Halewood International Foreign Exchange Limited.

HiFX has offices in New Zealand since 2001 and in San Francisco since 2004. In 2014, the company was bought by the Euronet Worldwide group, thereby joining Ria and XE.


HiFX offices


United Kingdom

Maxis 1, Western Road
Bracknell, Berkshire
RG12 1RT
United Kingdom


Contacting HiFX

  • Email: info@hifx.co.uk.
  • Phone: +44 (0)1753 859159.

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Key facts about HiFX

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Bank account
Minimum amount Yes
Maximum amount No
Available languages
English
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents ID, Proof of Address

Company information

Type of service provider Foreign exchange companies
Active since 1988
Headquarter Bracknell, Berkshire, UK
Offices in United Kingdom/New Zealand/United States
Regulated by FCA/HMRC

Contact information

Contact support info@hifx.co.uk
Service hour 24/7
Phone 0175 3859 159
Twitter @https://twitter.com/HiFX
Facebook https://www.facebook.com/pages/HiFX-plc/142327695906127


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