RationalFX - Independent review

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Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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432 customer reviews on RationalFX on Trustpilot


6 days ago
by Client

1 stars

Never teust this company

Never teust this company

6 days ago
by Patrick

5 stars

User friendly layout

User friendly layout, efficient and quick service. Thanks!

08/07/2017
by Zsuzsanna

3 stars

How long the transfer takes at RationalFX

The broker said that the transfer is in 24hours. In reality, it took 5 working days to have the converted amount to my designated bank account, after...Read more

The broker said that the transfer is in 24hours. In reality, it took 5 working days to have the converted amount to my designated bank account, after calling Customer service.


More reviews

07/30/2017
by Paul baker

5 stars

A very easy way to pay.

A very easy way to pay for international goods.

07/28/2017
by Richard

3 stars

Transfer to Canadian bank only arrived …

Transfer to Canadian bank only arrived a day later than committed due to a "technical issue" I was told. I am always suspicious of intermediate...Read more

Transfer to Canadian bank only arrived a day later than committed due to a "technical issue" I was told. I am always suspicious of intermediate banks sitting on funds and this delay caused a lot of inconvenience for the beneficiary. However, the overall service with RationalFX is good and the staff are helpful and willing to serve. Rates are reasonable. I'll use them again.

07/26/2017
by Brian Gregory

3 stars

These things happen...

There was a problem with a payment that has now been resolved satisfactorily. My frustration was not with the fact that there was a problem, but that I...Read more

There was a problem with a payment that has now been resolved satisfactorily. My frustration was not with the fact that there was a problem, but that I was kept in the dark regarding its resolution. I have since had a reassurance from management that this will not happen again. I am hopeful that my next review will be considerably more positive that this one...

07/22/2017
by Sarah

4 stars

good page, overall information system can be improved.

+ good rates + easy handling of the page -- confirmation mails need the transfer information with the destination NAME at least. - resolving a problem...Read more

+ good rates + easy handling of the page -- confirmation mails need the transfer information with the destination NAME at least. - resolving a problem seems a lot of work and takes ages.

07/21/2017
by Gary

5 stars

All the staff at RationalFX that I have …

All the staff at RationalFX that I have spoken to are friendly and very happy to talk you through any transaction and give you up to the second...Read more

All the staff at RationalFX that I have spoken to are friendly and very happy to talk you through any transaction and give you up to the second information about the values involved. They are not in a hurry to rush you which in this day and age is very comforting. I have every confidence in this company, they go out of their way to keep you informed by email of your transaction at every step of the way.... Brilliant! And on top of all that they offer the very best of FX rates, you really cant ask for more than that. Gary George.

07/21/2017
by John

5 stars

Quick and efficient

Quick, efficient service easy to use online or by phone.

07/19/2017
by Stephanus

1 stars

9 days and money is not reflecting

9 days and money is not reflecting, no one is coming back to me

07/19/2017
by GERARD

2 stars

i send money by Rational FX …

i send money by Rational FX in10/07/2017, today 18/07/2017 the money is still not on the recipient's account, Why ?

07/19/2017
by Jules Lee

5 stars

A massive thank you to Ryan

A massive thank you to Ryan , my adviser precise and to the point every time he recieved a phone call from me , and there were many ! , He does exactly...Read more

A massive thank you to Ryan , my adviser precise and to the point every time he recieved a phone call from me , and there were many ! , He does exactly what it says on the tin , A great result , Iam a chef I cook food , Ryan does figures , End of , top bloke Jules ; feeling a lot wealthier

07/12/2017
by Ron

5 stars

Everything went smoothly once again and …

Everything went smoothly once again and got the best rate. Thanks again

07/09/2017
by Christian Najjar

5 stars

Positively surprised

At first, I was a bit hesitant, transfering funds through a company I never heard of, and even worse - whose representatives I never met in person....Read more

At first, I was a bit hesitant, transfering funds through a company I never heard of, and even worse - whose representatives I never met in person. However, my concerns were uncalled for. A company that is very easy to deal with, fast responding and very professional. Absolutely flawless. I will definitely use their services again.

07/05/2017
by Janet Burton

4 stars

Very pleased with the service and speed …

Very pleased with the service and speed of transfer.

07/04/2017
by Gordon Robbins

5 stars

Simple process

Simple process, carried out transactions very quickly, money transfered in 2 days to Canadian account from UK

07/04/2017
by Jose

4 stars

Everything works very nice but the time …

Everything works very nice but the time to confirm the payment in Brazil takes a little bit to long. 2 or 3 days to be payed. That´s the only...Read more

Everything works very nice but the time to confirm the payment in Brazil takes a little bit to long. 2 or 3 days to be payed. That´s the only problem. Thanky a lot.

07/01/2017
by Mike Langsford

1 stars

Cannot even log in

Cannot even log in, site does not accept my log in so try and open account again with same log in and site tells me I already have an account (which I...Read more

Cannot even log in, site does not accept my log in so try and open account again with same log in and site tells me I already have an account (which I know) do the reset password and then does not accept it. How are you supposed to do business with a company when you cannot even log into your account!!!

06/29/2017
by JCJ

1 stars

Unreliable

I have already written a review of RationalFX in May 2017. Following the company's comments in response to that review, I decided to try again with some...Read more

I have already written a review of RationalFX in May 2017. Following the company's comments in response to that review, I decided to try again with some more transactions in June. This is the third time I have returned to the site despite misgivings. I keep coming back because the site is quick and easy to use, and because the exchange rates are consistently competitive. I made four transactions this month. Three went smoothly, but one did not (and is still not complete as I write this). This ratio is typical in my experience, and is not good enough for banking transactions: they should work 100% of the time. In the one that went badly, I wired the funds within minutes of booking the transaction, but got an email five days later to say that RationalFX had not received the money. I called the customer service number, and the nice person confirmed, after putting me hold for a few minutes, that the funds had been received after all, that the reference number that I had put on the transaction was correct, and that the transaction would go ahead. The next day, I got another email to say that the funds had still not been received. I called and was told that "the system says" that the funds are not there. I explained what happened during my call the day before, and I was put on hold again while the rep checked with their "partner banks". She again came back to confirm that the funds were there after all. It is now six days since I booked the transaction and transferred the money, and our supplier in China is chasing me to know what is going on. It's hard for me to answer, and I can't be sure when the funds will be transferred. RationalFX's web site is so quick and easy to use that I would like to be able to trust them with all our currency purchases. In practice, I have to prioritise reliability and security, and RationalFX has let me down repeatedly on this point.

06/28/2017
by Richard Hill

5 stars

Great service from the internet …

Great service from the internet exchange programme. Fast, efficient and easy to use. First class !!

06/27/2017
by Roderick

5 stars

First class service

First class service

06/24/2017
by B Cormack

5 stars

Recent online transaction went …

Recent online transaction went extremely well. Easy to do and all processes went efficiently.

06/23/2017
by JAMES

5 stars

Efficient and timely.

Efficient handling of transactions and continuous updating of status very good.

06/22/2017
by Gino

5 stars

Great people providing a needed service.

Great people providing a needed service.

06/17/2017
by Customer

5 stars

Super service

Super service. Used them a number of times now and each transaction was fast and for a good rate.

06/17/2017
by STEVE JUCKES

5 stars

Efficient , easy way to pay overseas

Use Rational FX to pay hotel in Spain. Very efficient and user friendly. Good exchange rates available.

06/05/2017
by Alan

5 stars

Simple Straightforward Quick and Easy

Simple Straightforward Quick and Easy

06/03/2017
by Mr John Snowden

4 stars

First time i used Rational FX my …

First time i used Rational FX my payment took about 1 week. When querying this i discovered my payment went through another company. Tried them a second...Read more

First time i used Rational FX my payment took about 1 week. When querying this i discovered my payment went through another company. Tried them a second time and all was done very quickly.

06/02/2017
by Paul Timm

5 stars

Easy to navigate once your details are …

Easy to navigate once your details are set up, no worries no problem

05/31/2017
by Manish

3 stars

Good exchange rate but long processing …

Good exchange rate but long processing time and no referral bonus


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