RationalFX - Independent review

All you need to know before sending money with RationalFX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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407 customer reviews on RationalFX on Trustpilot


13 hours ago
by JAMES

5 stars

Efficient and timely.

Efficient handling of transactions and continuous updating of status very good.

1 day ago
by Gino

5 stars

Great people providing a needed service.

Great people providing a needed service.

6 days ago
by Customer

5 stars

Super service

Super service. Used them a number of times now and each transaction was fast and for a good rate.


More reviews

6 days ago
by STEVE JUCKES

5 stars

Efficient , easy way to pay overseas

Use Rational FX to pay hotel in Spain. Very efficient and user friendly. Good exchange rates available.

06/05/2017
by Alan

5 stars

Simple Straightforward Quick and Easy

Simple Straightforward Quick and Easy

06/03/2017
by Mr John Snowden

4 stars

First time i used Rational FX my …

First time i used Rational FX my payment took about 1 week. When querying this i discovered my payment went through another company. Tried them a second...Read more

First time i used Rational FX my payment took about 1 week. When querying this i discovered my payment went through another company. Tried them a second time and all was done very quickly.

06/02/2017
by Paul Timm

5 stars

Easy to navigate once your details are …

Easy to navigate once your details are set up, no worries no problem

05/31/2017
by Manish

3 stars

Good exchange rate but long processing …

Good exchange rate but long processing time and no referral bonus

05/27/2017
by Gerry Foy

4 stars

Honest broker so far

Honest broker so far. Easy to set up initial account. Straightforward online use. Reasonable interest rate. Flawless transfer. Much cheaper than bank.

05/27/2017
by JCJ

2 stars

Worrying

The web site looks nice and the exchange rates are reasonable, but the overall experience is not reassuring. Problems include unexplained delays of a few...Read more

The web site looks nice and the exchange rates are reasonable, but the overall experience is not reassuring. Problems include unexplained delays of a few days in making transfers, strange emails saying that RationalFX hasn't received funds even several days after they were sent (which customer service discusses as "automated"), typographical errors in standard emails (e.g. I have received several emails with the title "Deal Confirmaton), and a relatively insecure single-factor sign-in even for commitments of tens of thousands of dollars. When you're dealing with large amounts, you don't want to worry about the the possibility of mistakes or weaknesses in security, and I find it hard to completely trust RationalFX, which is a shame.

05/26/2017
by Peter

5 stars

Very easy

Very easy, just could be a little faster

05/23/2017
by Sara

1 stars

Money takes weeks to come through and …

Money takes weeks to come through and needs chasing numerous times. TORFX take 2 days!!. Sort it out!

05/19/2017
by anonymous

5 stars

I have used this currency exchange for …

I have used this currency exchange for sometime and I send money to Spain quite regularly. You always get good currency exchange. They have always...Read more

I have used this currency exchange for sometime and I send money to Spain quite regularly. You always get good currency exchange. They have always answered my queries promptly & are polite. They also keep you informed as to the progress of your transactions. It is very efficient. I will continue to use them.

05/16/2017
by Kenneth

5 stars

Always fast and reliable

Always fast and reliable. Convenience is an added bonus.

05/12/2017
by John - kootchy products

5 stars

Excellent service - recommended

We have used rational fx several times and had no problems. They were quick to solve an error I made on a company name and the transactions were fault...Read more

We have used rational fx several times and had no problems. They were quick to solve an error I made on a company name and the transactions were fault free.

05/06/2017
by Geoff Giddy

5 stars

Excellent

Brilliant timely service thar actually did what it says on the tin.

05/03/2017
by Mike Langsford

2 stars

Poor customer service

Having moved from UK to Australia. Our bank added an extra security measure for bank transfers. I had asked Rational FX for a currency convertion with...Read more

Having moved from UK to Australia. Our bank added an extra security measure for bank transfers. I had asked Rational FX for a currency convertion with Australia $ going to my Aussie bank and paying in GDP from my British bank. The new security measure prevented the transfer but when I spoke to the bank they said I could use the debit card to make the payment. I sent a message to Rational FX asking if this was OK, but heard nothing back from them until I got a notice saying my transfer was being cancelled and I would incur fees. Having used TORFX and Currency Conversions before with no trouble, I find it hard to get a poor response from Rational FX. As such I will go back to my tried and trusted people!!

05/03/2017
by John

5 stars

Great Company!

Can do the transaction by phone or email, or fill out the online form (which is by far the quickest method as the money is transferred in a few hours). I...Read more

Can do the transaction by phone or email, or fill out the online form (which is by far the quickest method as the money is transferred in a few hours). I have always had prompt service and the company is totally trustworthy. Been using now for over a year with no issues. There rates are very competitive and better than the banks by far. Would highly recommend them.

05/03/2017
by Alan

5 stars

Very helpful staff

Very helpful staff. First class service. Thank you.

05/01/2017
by Laurie

5 stars

Fast & easy application for smaller …

Fast & easy application for smaller transfer amounts, good telephone interaction, competitive rates and speedy transfers for larger amounts.

04/29/2017
by Chris L

4 stars

A painless service

Registration was relatively straightforward with the usual hassles over having to prove identity. Setting up payee accounts and purchasing currency was...Read more

Registration was relatively straightforward with the usual hassles over having to prove identity. Setting up payee accounts and purchasing currency was painless. The rate was better than HiFx. Communication and particularly keeping me informed of the trade, the remittance and confirmation of the completion of the transaction was all well done.

04/27/2017
by James Cherrill

5 stars

Excellent online and in person.

Online system is easy to use and efficient. Staff friendly and helpful if/when you do need to talk to them. Rates are highly competitive. Recommended.

04/22/2017
by Tim

4 stars

Great

Great, trustful, fast, cheap

04/21/2017
by Bruce

4 stars

very easy to use but was unable to …

very easy to use but was unable to specify the amount of euros I wanted to send as it had to be in UKP

04/20/2017
by Sue

5 stars

Quick

Quick, easy and cost effective way to transfer regular amounts to my son studying overseas.

04/20/2017
by Frans

4 stars

Forex transfer - GBP

Forex transfer - GBP South African account to account held in Luxembourg 40hr turnaround from start to finish

04/19/2017
by William

5 stars

The transfer went ahead smoothly and …

The transfer went ahead smoothly and the recipient received the money in a couple of days.

04/13/2017
by Charles Rouse

5 stars

Excellent and reliable service

Excellent and reliable service. I regularly transfer small amounts to my French bank account and, as always, the latest transaction was fast and...Read more

Excellent and reliable service. I regularly transfer small amounts to my French bank account and, as always, the latest transaction was fast and efficient. In fact, the service has continued to improve over the years.

04/11/2017
by Abbey Flyer

5 stars

Highly recommended

No reservations as all the transactions we have made with them have gone through smoothly and quickly. The redesigned website is much easier to use.

04/11/2017
by Raymond & Jennifer Bacon

4 stars

Had initial problem calling call centre …

Had initial problem calling call centre via Skype from South Africa due unable to select service required and then call terminated by RationalFX, have now...Read more

Had initial problem calling call centre via Skype from South Africa due unable to select service required and then call terminated by RationalFX, have now obtained direct number and find the service to be excellent


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Type of service provider Foreign exchange companies
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1003 Lausanne
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