Fast Mail - Independent review

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7 customer reviews on Fast Mail on Trustpilot


08/05/2017
by H

5 stars

Satisfied !

Recently started using this service, and am quite impressed with fastmail.com I have tested a large variety of e-mail providers, both small and large...Read more

Recently started using this service, and am quite impressed with fastmail.com I have tested a large variety of e-mail providers, both small and large companies, and fastmail.com is definitely a good bet, from my experiences and observations Here's why: + Their staff are super prompt and helpful about customer service + Their webmail and settings UI is super fast, astonishingly it easily competes with google, and its so fast that it really saved the day when the previous, and uttely *hopeless* e-mail provider I was using, suddenly cut the fully paid-for contract early... all the changes in the Fastmail settings, and the domain's zone file, propogated around the Fastmail servers very quickly, whereas even with icloud.com I received an e-mail about forwarding being enabled, the day *after* i had enabled it (?!?!) + There is a good variety of security features, including two factor authentication, aliases, DKIM signatures, admin users, etc. + Their payment model allows you to connect multiple domains to one paid plan and inbox; you pay per inbox, not per domain + Their trial service offers all the full features for you to test + Their blog demonstrates their well developed knowledge of e-mail, and who the actual staff behind the company are + They have been providing e-mail for a long time, and the MX records of duckduckgo.com, a newer search engine, show that fastmail.com are the e-mail provider. and DuckDuckGo are nowadays a billion dollar company, according to a Forbes article you can search for. Note: it's likely DuckDuckGo would be using PGP, on top of Fastmail's services + They offer some bonus file storage and calendar services, which seem to work well + They can be found on the official Australian government business registration website abr.business.gov.au The only bad things i can think of are: - They don't offer some of the more advanced security options that i see with only a few small providers - There is no way to pay over the phone. even just an automated service would be easier for non-tech savvy people - It requires a mobile number, and you cannot use a landline instead, to use all the features in the trial, or to use as an account recovery number - A loose DMARC policy on @fastmail.com addresses

07/30/2017
by Simon Tafe

1 stars

Beware!

I had been with fastmail for years after initially using operamail. I had the optional free service. Then one day fastmail changed the terms and...Read more

I had been with fastmail for years after initially using operamail. I had the optional free service. Then one day fastmail changed the terms and conditions and deleted my entire email account. I would never use or recommend a company that would happily delete/remove email accounts from multiple users.

05/13/2017
by Chris

1 stars

I've been using fastmail for years

I've been using fastmail for years. During the time of opera ownership the new interface was dropped on customers without consultation. In my view it's a...Read more

I've been using fastmail for years. During the time of opera ownership the new interface was dropped on customers without consultation. In my view it's a dog. Like many, I continued using the friendly old interface, even though it was a bit of a workaround to access it. Now that's being scrapped, allegedly June 30th 2017. In fact its mostly unavailable more than a month prior. Move over Fastmail,


More reviews

07/28/2016
by Timothy Neville

5 stars

All rounders for email services!

I have been with FastMail for a little bit of time now, my experience has been fantastic. A brilliantly designed service with brilliant features and...Read more

I have been with FastMail for a little bit of time now, my experience has been fantastic. A brilliantly designed service with brilliant features and uptime. The pricing also represents great value for money. Whilst I've been using FastMail - any problems or queries that I have had were dealt promptly, professionally and with knowledge by the FastMail team. This is something which I think is really important, and they've mastered it. As with many others, email is absolutely essential for my day-to-day life, so FastMail had to get it right. They have done exactly that. I was recommended FastMail by a fellow IT professional, and they definitely suggested well. I would not hesitate to recommend FastMail to friends, family or a colleague. In fact, I probably will!

07/23/2016
by Davide Vecchi

1 stars

Read the conditions really well before starting to pay

I had a free email account since many years, and recently I decided to become a paying user to remove the limitations of a free account. I made the...Read more

I had a free email account since many years, and recently I decided to become a paying user to remove the limitations of a free account. I made the mistake of giving only a quick look to the conditions before paying, assuming that if one day I want to stop paying my account would just go back to its free account status, with the corresponding limitations. However I discovered that one can never go back to being a free user: your account and its whole content will be instead simply deleted. In other words once you start paying you can no longer stop unless you accept to lose that email account and address; you can never go back to the free account. Since this is counter-intuitive to say the least, I recommend to carefully read and understand all the conditions before starting to pay; and while this is of course always a good idea in general (although not very realistic), it's particularly important in this case.

07/23/2016
by Michael Dickson

5 stars

Excellent email provider

I have email accounts with gmail, Yahoo and Outlook. They all have flaws, so I decided to go shopping for something better, something to serve as my main...Read more

I have email accounts with gmail, Yahoo and Outlook. They all have flaws, so I decided to go shopping for something better, something to serve as my main man. First, I opened accounts with a number of the freebies (lycos, zoho, mail, GMX, AOL), but all had important flaws. I then went to paid services and finally hit the jackpot with Fastmail, an Australian company with its servers (as I understand it) in the U.S. Fastmail is extremely well planned, well organized, well balanced, and it's fast to boot. A calendar is essential for me, and Fastmail jumps quickly and easily between mail, calendar and contacts. You can have your email from other providers detoured into your Fastmail inbox easily. You can reply with various aliases easily too, sending back, say, something sent to your gmail with a gmail return address, and it's all done smoothly. Outlook does that too, but it sure is not smooth. There are various other capabilities Fastmail possesses, stuff I care nothing about, but others do, high-tech stuff, so that's good for those customers. As mentioned, this is not free, but it's certainly reasonable. There are four plans. The lowest, "Lite," costing just 10 U.S. bucks a year. The next plan is $20, then $40 and then the biggie that's $120. I imagine that's for businesses. I have the $20 plan. Great provider. Easy to use. Good customer service. Reasonable price. Five stars easy. Couldn't be happier. Been with it about a month now.


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