Remessa Online Review: Transfer Fees, Safety, Usability, and Monito's Verdict

Byron Mühlberg, writer at Monito.com
May 6, 2021

Remessa Online is a good money transfer service (8.0/10), recommended by Monito's experts for international money transfers from Brazil. A relatively new company, Remessa Online was founded in 2016, and although it doesn't yet have a lot of rapport among customers (7/10), it is a large and fast-growing company with solid credibility and security (7.7/10) through its state-of-the-art digital money transfer platforms (7.7/10). In terms of its fee and exchange rates, while Remessa Online is often not competitive in relation to its global competitors, it does consistently offer the cheapest transfers abroad from Brazil according to data from Monito, making it an all-around well-priced service (8.3/10).

What Monito Likes About Remessa Online

  • Low fees and competitive exchange rates;
  • A slick and well-designed website and mobile app;
  • Fees are transparently broken down on the homepage;
  • Low-cost options to receive money from abroad.

What Monito Dislikes About Remessa Online

  • Transfers are only available from Brazil;
  • Only one sending currency (BRL) is supported;
  • Only nine receiving currencies are supported;
  • Around 78% of fees are hidden in the exchange rate;
  • Tepid feedback from customers in terms of app security.
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Monito's Recommendation

Remessa Online is one of the best options out there for transferring money overseas from Brazil, and we highly recommend it for this purpose.

However, while competitive, Remessa Online is sometimes not the cheapest service for these transfers and doesn't offer cash pickup transfers. Therefore, if cost is important to you or if you'd like to send cash, we recommend running a search on Monito's comparison engine instead.

Who Is Remessa Online For?

Remessa Online is a service available to Brazilian residents who'd like to send and receive international bank transfers between Brazil and the US, UK, Eurozone, Australia, Canada, Switzerland, Japan, Argentina, or Chile. It offers transparent fees and exchange rates that are among the best on the market, making it an all-around excellent service for sending abroad from Brazil.

How Monito Reviewed Remessa Online's Services

As with all services reviewed by Monito, Remessa Online underwent a rigorous evaluation to assess the quality of its service. To begin with, our experts opened a Remessa Online account to test out its functionalities, including the ease of registration and speed of transferring money, which provided a well-rounded overview of the platform's strengths and limitations. Next, we weighed this score against several other key criteria, including customer reviews, percentage of fees constituted by exchange rate margins, pay-in options, access to customer service, as well as business and legal metrics such as volume transferred, appropriate authorization, and company size. Finally, we analyzed tens of thousands of searches on Monito's comparison engine to determine how often Remessa Online was the cheapest service and how often it was competitive against its rivals over the past three months, giving a reliable overview of the service's pricing in relation to the market. As with all Monito Scores, Remessa Online's score was peer-reviewed by at least one Monito expert.

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Remessa Online at a Glance

Trust & Credibility

9.0

Background check

Remessa Online is duly supervised by the Brazilian Central Bank, the authority in charge of regulating financial institutions in the country.

Security & reliability

Remessa Online's website is fully secured and uses top-notch security protocols, including segregated user accounts and HTTPS.

Company size

Founded in 2016, Remessa Online is a fast-growing money transfer company handling around US$475 million in transactions each year for some 300 thousand total customers.

Transparent pricing

Remessa Online is not transparent in its pricing, failing to disclose that 78% of its fees are hidden in the exchange rate margin.

Can I Trust Remessa Online?

Having moved some US$1.9 billion across borders for more than 300 thousand customers to date, Remessa Online might not be the biggest transfer company of all, but it's undoubtedly a trustworthy one.

Is Remessa Online Safe?

A fully licensed financial services company authorized by the Central Bank of Brazil, Remessa Online is undoubtedly a credible and legitimate institution, and you can rest assured that your money would be safe in their hands.

However, Remessa Online appears to lag slightly behind when it comes to customer perception of their security, especially on Google Play Store. Many customers have complained about long waits and an inability to access their accounts. However, it's worth pointing out that Remessa Online very frequently responds to customer concerns and appears to take negative feedback in this area seriously.

Service & Quality

7.7

Opening an account

Opening an account with Remessa Online is straightforward and easy to do, although it can take some time to finish.

Making a transfer

Once you have a Remessa Online account open and ready, making a new money transfer is a fast and simple process.

Contacting support

Reaching out to customer service is simple using a dedicated hotline and live chat features.

Remessa Online's Service Quality

Although limited in terms of pay-in options (only bank transfers are supported), Remessa Online shines when it comes to the ease of opening, using, and managing an account. On both its website and its mobile app, Remessa Online offers an all-around easy-to-use service, providing customers with a swift registration process guided by simple, clear language every step of the way.

All-in-all, registration for Brazilian residents should take a matter of minutes, after which they'll be ready to send money abroad.

Perhaps the weakest point of Remessa Online's service its limited scope. This is because the company only deals with transfers from Brazilian reals and only includes customers who are from Brazil itself, meaning that its services are quite restricted indeed. Furthermore, while it is possible to send money to many countries using Remissa Online, the website only lists 15 at this time, making the service far more limited in this regard than its closest competitor, TransferWise.

What's more, Remessa Online only allows its customers to send money using a bank transfer, meaning that it's rather inflexible in terms of payment options, as it doesn't offer other frequently-used payment methods such as credit/debit card payments and cash payments.

Monito's Impressions During Our Test

With its well-designed and simple-to-use website and mobile app, Remessa Online's money transfer platform impressed our reviewers with its user-friendliness and speedy loading times. Although the signup process did include several regulatory steps, the process was handled smoothly and included helpful tooltips and colorful illustrations along the way. Sending money was similarly straightforward, guided by clear instructions and a seamless all-around user experience.

Fees & Exchange Rates

8.3

Transfers to a bank account

While Remessa Online was virtually never competitively priced, it was the cheapest option for bank transfers from Brazil in 83% of Monito searches over the first three months of 2021.

Remessa Online's Fees & Exchange Rates

Remessa Online is very often the cheapest transfer service from Brazil on Monito’s search engine, although it's not very competitive on a global scale. The service charges a minimum exchange rate margin fee of 1.3% on all transfers abroad. While popular currencies such as the British pound, US dollar, and Euro have their margins at or around that amount; these fees can go as high as 3% or 4% for some currencies, such as the Japanese yen and the Chilean peso.

Aside from the exchange rate margin, other potential costs might include a fixed fee of several reals depending on the country to which you're sending, as well as another commission fee (referred to as a "Financial transaction tax") that tends to range anywhere between 0% and 1% of the transfer.

Despite these fees, Remessa Online remains among the cheapest providers on money transfers from Brazil. In fact, the service ranked as the cheapest provider of all on more than half (52%) of all searches on our comparison engine over the past year. What's more, the service was cheapest of all on nearly two in five (39%) of searches to the US and one in five (21%) of searches to Portugal.

How Transparent Is Remessa Online About Its Pricing?

While the exchange rate margin does indeed take up a large share of the fees you'll pay when sending money abroad with Remessa Online (something that usually implies a lack of transparency due to the fact that these fees are often hidden), the service does admittedly do a fair job of explaining the cost breakdown to customers long before any money is sent.

When visiting Remessa Online's homepage, you'll get a complete breakdown of the basic cost elements of your transfer, including the mid-market exchange rate (the "Câmbio comercial"), the exchange rate margin (the "Custo"), as well as a fixed fee (the "Tarifa bancária") and a commission fee (the "IOF" or "Imposto sobre operações financeiras") where they're applicable. This is all topped off with a final quote of the exchange rate at which you'll be charged, with all of the fees built-in (the "VET"), as well a figure showing exactly what the beneficiary can expect to receive in their local currency.

All in all, this provides customers with a fair overview of what they can expect to pay when sending money abroad, making Remessa Online a fairly transparent service.

Compare Remessa Online's Fees & Exchange Rates Now

Customer Satisfaction

7.0

Customer review score

Remessa Online has made a very good impression on its customers overall, earning 4.5/5 stars on Google Maps, Facebook, the App Store, and Google Play Store.

Number of positive reviews

With fewer than 750 four- or five-star reviews on Google Maps, Facebook, the App Store, and Google Play Store combined, Remessa Online has not yet built an extensive track record among its users.

Customer Reviews of Remessa Online

Although Remessa Online doesn't yet have a long track record, customers have expressed positive feedback on the service so far.

Remessa Online has so far received mixed to positive reviews from its customers online. On Google Play Store, for example, Remessa Online scores only a 3.6 out of 5 stars from a total of 100 reviews. While the service has appeared to perform much better on the App Store, scoring 4.7 out of 5 stars, it's well worth noting that Remessa Online has only had a small handful of reviews there so far, meaning that it's rather difficult to accurately assess customer feedback.

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