Xoom - Independent review

All you need to know before sending money with Xoom



Xoom review by Monito

Xoom is a leading money transfer provider to send money from the United States to 56 countries around the world.

You can pay using your bank account, debit or credit card. Depending on the country you are sending money to, the money can be delivered as cash, deposited in a bank account, reload airtime, or pay utility bills (in 10 countries including Mexico, Guatemala, Nicaragua, Panama, Vietnam and the Philippines). Xoom was acquired by PayPal in 2015 and their services are now integrated. This means that if you already have a bank account linked to your PayPal account, you can use it to transfer money with Xoom.

If you regularly send money to the same people, Xoom’s “Quick Send” feature allows you to easily send money to an existing recipient in two easy steps. Thanks to Xoom’s mobile apps, available for Apple iOS and Google Android, it is also possible to send money on the go. Xoom’s customer service is available 24/7 in English and Spanish, and you will be kept informed of the status of your transfer with text updates or email notifications.

 

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5,616 customer reviews on Xoom on Trustpilot


16 hours ago
by Doug Collins

5 stars

Unbelievable.

Unbelievable.

16 hours ago
by Deepak S Pandi

5 stars

My money to India was sent super fast

My money to India was sent super fast. Better than other providers I have used so far.

16 hours ago
by Karan Jhaveri

5 stars

Quick and courteous service

Quick and courteous service. Fast and best rate transfers.


More reviews

16 hours ago
by Yash Jani

5 stars

Amazing!

Quick, Reliable and Secure!

2 days ago
by Romey Ann Hibbert

1 stars

I was referred by a friend as I had an …

I was referred by a friend as I had an emergency so I said, heeey let em try this superb service I was told about. Send money, Wednesday, it's Friday...Read more

I was referred by a friend as I had an emergency so I said, heeey let em try this superb service I was told about. Send money, Wednesday, it's Friday night and still no money in account... False advertisement. I will not be recommending it to anyone no time in the near future.

3 days ago
by Maria C Canlas

5 stars

Fast & efficient way of sending money …

Fast & efficient way of sending money abroad. I only rely on Xoom.com when it comes to sending money to my loved ones in the Philippines. I've been...Read more

Fast & efficient way of sending money abroad. I only rely on Xoom.com when it comes to sending money to my loved ones in the Philippines. I've been with Xoom.com for a number of years and I have no complaints. The money gets deposited into the recipient's bank account in a day or two, really fast.

3 days ago
by Marie Paz Carrillo

5 stars

Fast and easy

Fast and easy

3 days ago
by Peter Duffy

1 stars

I cannot even begin to express how poor …

I cannot even begin to express how poor a service this has been. I have tried to transfer money on two occasions. The first required veirification and...Read more

I cannot even begin to express how poor a service this has been. I have tried to transfer money on two occasions. The first required veirification and after spending up to two hours ringing abroad I had to send multiple documents only to be told the transfer would now take 24 hours. Whilst I appreciate the security surrounding the account I was expecting this money to be transferred in 2 hours. I understood that maybe it is better to be safe than sorry. However when I went to send the second amount of money I had then been informed by email that this would take a further four days due to bank checks. I used this service as I expected it to be fast however I cannot help but feel this is a con as both occasions I have not been allowed to transfer and receive money within the advertised two hour window. Extremely disappointed as many colleagues has recommended xoom and the reviews seemed good yet my experience has left me rather frustrated.

3 days ago
by Kamal Sehra

1 stars

very slow customer service

very slow customer service. takes forever to resolve any issue, especially validation process. sucks the entire money transfer. I m long term customer for...Read more

very slow customer service. takes forever to resolve any issue, especially validation process. sucks the entire money transfer. I m long term customer for money transfer for xoom but now I am looking for alternate options...

3 days ago
by Richmond

5 stars

Reliable and fast.

Reliable and fast.

3 days ago
by Kenneth

5 stars

Xoom is fast and easy to use and fees …

Xoom is fast and easy to use and fees are very reasonable. I'm new to it but appreciate their service.

3 days ago
by Manoj

5 stars

Excellent experience provided

Excellent experience provided. I have never seen a faster money transfer service. You have delighted me as a customer. - Manoj Jha

3 days ago
by Prasad Betadpur, MD

5 stars

Excellent seamless service

Excellent seamless service. Will definitely use it again!

3 days ago
by Naseer Qureshi

5 stars

I transferred money and within minutes …

I transferred money and within minutes it was in the recipient bank account. Great service

3 days ago
by Aromal

5 stars

Amazed with the blazing fast speed

Amazed with the blazing fast speed. I send money from US to India and received it in 2 minutes. I still can't believe it really happened this fast.

4 days ago
by Michael Mance

5 stars

I love Xoom...you guys are the …

I love Xoom...you guys are the best...my girlfriend loves your service and so do I... Mike Mance

4 days ago
by Khalid Sami

5 stars

Xoom is great in sending money …

Xoom is great in sending money immediatly. Enjoyed dealing with Xoom.com Dr. Khalid Sami

4 days ago
by Chandra

5 stars

Nice Service

Great service

4 days ago
by Ante Gotovac

5 stars

Excellent service.

Excellent service. I have used this service many times and all transactions went through quickly. The exchange rates are excellent. Highly recommended.

4 days ago
by Maricela Garcia

5 stars

Fast and good service.

Fast and good service.

5 days ago
by Dexie P. A.

4 stars

Good user interface

Good user interface, Transaction update were sometimes delayed. Good Security.

5 days ago
by Chona Fassbender

5 stars

Fast, cheap _and_ good... no longer have to pick two

xoom sends money incredibly fast for lower cost than a competitor I used in the past to send money overseas. In addition, their daily limit is higher and...Read more

xoom sends money incredibly fast for lower cost than a competitor I used in the past to send money overseas. In addition, their daily limit is higher and a notification system can be set up for SMS and/or email. I can't recommend xoom enough.

5 days ago
by Lisa

5 stars

wonderful experience …

I had a wonderful experience transferring money. It was fast and very easy. I didn't have to do the math:) Customer service was amazing!

5 days ago
by Naresh Kodad

5 stars

Super quick reliable fast

Super quick reliable fast

5 days ago
by Prakash Wariar

1 stars

Customer service

Iam a regular customer with Xoom. Com. This time I sent some money to India. This was the worst experience.i was really disappointed. Hope you can give...Read more

Iam a regular customer with Xoom. Com. This time I sent some money to India. This was the worst experience.i was really disappointed. Hope you can give better training to your customer service agents. They were very hard to understand and deal with.Anyway please take care of this issues.If not you loose a lot of good customer. Have a wonderful Christmas and new year!!!!!

5 days ago
by ajoy kumar

5 stars

It took few minutes to send the money

It took few minutes to send the money. No difficulty. No delay. It's awesome. Thanks for the xoom team.

5 days ago
by Subhash Tantry

5 stars

Excellent quick service,

Excellent quick service,

5 days ago
by Suresh Raja

5 stars

Great service!

Great service and fast too!

5 days ago
by Maryjean Concha Rhodus

5 stars

Xoom.com is an easy way to send money …

Xoom.com is an easy way to send money to your love ones in the Philippines. It's safe and reliable.

5 days ago
by Susan Judges

5 stars

Add credit to a cell phone …

I use Xoom to add credit to a cell phone in Mexico. Super fast service - the credit appears almost instantly. So far, I've never had any issues.


Xoom’s customers give the service a score of 7.3/10 on Trustpilot. While 80% of review give Xoom five stars, often praising the speed of the transactions, almost 10% of them had a bad experience and gave them only one star. Most of the negative comments concern transfers delayed due to compliance issues, or customers complaining about the hassle of sending documents to Xoom for compliance reasons. Xoom’s customer service answers all bad reviews on Trustpilot, trying to solve all issues promptly.


Documents required and payment limit

The maximum amount you’re allowed to send with Xoom is $2,999 per day. Without providing documents, you also have a limit of $6,000 per month and $9,999 for a six-month period.

You can increase these limits by providing the following documents:

  • ID (passport, driver’s license, etc.)
  • Proof of income
  • Proof of residence

When increasing your limits, Xoom’s customer service will also ask you to answer four questions about your transfer: your relationship with the recipient, why you’re transferring money, if you’re sending money on behalf of someone else, and your current occupation.


Send money to Mexico with Xoom

Xoom allow you to send money to more than 13,000 agent locations (including Walmart, Farmacias Guadalajara and Isseg, BBVA Bancomer, BanCopeel, Banorte and Elektra).

You can also send money to any Mexican bank, top up the airtime of your friends and family for five carriers (Movistar, Nextel, Iusacell, Tekel and Unefon), and even pay your family’s bills from 9 companies (CFE, dish, gasNatural, Iusacell, IZZF, Nextel, Skyl, Telmex and Telnor).


Send money to Colombia with Xoom

Whether you wish to send money to Colombia in cash or to a bank account, Xoom allows you to send money to your family in Colombia easily through their partner networks (Bancolombia, Exito, Davivienda, Financiera, Pago Internationales, etc). More than 1400 cash pickup locations are available and Xoom can send money to all majors banks in Colombia.

For small gifts to your friends and family, you can top-up their mobile phones through Xoom if they are using Claro, Moviestar or Virgin Mobile.


Send money to Guatemala with Xoom

With 9,588 cash pickup locations, Xoom has Guatemala covered if you want to deliver money in cash. Xoom’s network in Guatemala include Banrural, Banco Industrial, and even El Gallo más Gallo.

You can also send money to all major banks in Guatemala, and since recently, reload the phones of Moviestar, Claro and Tigo customers. It is also possible to pay the EEGSA and Energuate bills of your family.


Send money to the Philippines with Xoom

Xoom is used by a lot of Filipinos to send money back to the Philippines. You can send money to 15,517 pickup locations (many of which are open 24/7) and your money is usually available in a few minutes only. If you send money to a bank account, the delivery will be instant for accounts at BDO, Metrobank, RCBC and PNB. You can also send money to any other bank account, although the delivery time will be a bit longer.

The Philippines is one of the only countries in which Xoom offers cash delivery at your recipient’s home at no additional fees. The money will be delivered in less than 6 hours if your recipient lives in Manila, or in 1-2 days to most other provinces.

If you want to send an airtime top-up to reload your recipient’s mobile phone, Xoom allows you to reload numbers from Sun, Smart and Globe.


Send money to Vietnam with Xoom

You can send US dollars or Vietnamese dong to over 400 pickup locations throughout Vietnam in a few minutes; make instant bank transfers to Vietcombank, or in minutes transfers to Sacombank, Vietinbank and DongA; or even have your money delivered to your recipient’s home within two days.

As for many other countries, you can send airtime to your relatives that use the following carriers : Beeline, Mobifone, Vietnamobile, Viettel and Vinaphone.


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Key facts about Xoom

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Paypal
Mobile wallet
Pay-out options Cash
Bank account
Bill Payment
Airtime top-up
Minimum amount No
Maximum amount Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address, Proof of Funds
iOS app Yes
Android App Yes

Company information

Type of service provider Online money transfer operators
Active since 2001
Headquarter San Fransisco
Offices in United States

Contact information

Contact support https://www.xoom.com/contact-xoom-customer-service
Service hour 24/7
Phone (877) 815-1531


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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