Xoom - Independent review

All you need to know before sending money with Xoom



Xoom review by Monito

Xoom is a leading money transfer provider to send money from the United States to 56 countries around the world.

You can pay using your bank account, debit or credit card. Depending on the country you are sending money to, the money can be delivered as cash, deposited in a bank account, reload airtime, or pay utility bills (in 10 countries including Mexico, Guatemala, Nicaragua, Panama, Vietnam and the Philippines). Xoom was acquired by PayPal in 2015 and their services are now integrated. This means that if you already have a bank account linked to your PayPal account, you can use it to transfer money with Xoom.

If you regularly send money to the same people, Xoom’s “Quick Send” feature allows you to easily send money to an existing recipient in two easy steps. Thanks to Xoom’s mobile apps, available for Apple iOS and Google Android, it is also possible to send money on the go. Xoom’s customer service is available 24/7 in English and Spanish, and you will be kept informed of the status of your transfer with text updates or email notifications.

 

Reviews powered by

4,519 customer reviews on Xoom on Trustpilot


17 hours ago
by David Perry

5 stars

Xoom Is Awesome!!!

I Love Xoom They Are So Easy And Fast!!! Thank You Xoom!!!

17 hours ago
by Ravi Sankar Rao .D

5 stars

Xoom is a great way to transfer money …

Xoom is a great way to transfer money across the globe. Its very intuitive, and easy to use. Login with your credentials and it starts from the last...Read more

Xoom is a great way to transfer money across the globe. Its very intuitive, and easy to use. Login with your credentials and it starts from the last transaction placed. Just change your amount, few clicks later...boom...it is done. It is fast too.

17 hours ago
by Sivanesh S

1 stars

WORST SERVICE

WORST SERVICE. THEY ADVERTISE IT AS "Deposits within 4 hours", BUT IN REALITY IT WILL TAKE 4 DAYS.I FACED THIS PATHETIC SERVICE 3/4 TIMES.IT...Read more

WORST SERVICE. THEY ADVERTISE IT AS "Deposits within 4 hours", BUT IN REALITY IT WILL TAKE 4 DAYS.I FACED THIS PATHETIC SERVICE 3/4 TIMES.IT WORKED ONLY FOR HDFC BANK,IF IT IS STATE BANK DON'T GO WITH THEIR FILTHY PROMISE.THOUGH MY MONEY WAS DEBITED FROM MY SOURCE BANK IT IS STILL 4 DAYS I`M WAITING FOR MY MONEY TO RECEIVE. * DAMN SLOWER THAN OTHER SERVICES FOR MANY BANKS IN INDIA EXCEPT FEW * EXCHANGE RATE IS VERY LESS THAN OTHER SERVICES * CUSTOMER SERVICE IS WORST. I CALLED AND EMAILED MORE THAN 10 TIMES IN LAST 4 DAYS.


More reviews

17 hours ago
by Sivanesh Selvanatarajan

1 stars

WORST SERVICE

WORST SERVICE. THEY ADVERTISE IT AS "Deposits within 4 hours", BUT IN REALITY IT WILL TAKE 4 DAYS.I FACED THIS PATHETIC SERVICE 3/4 TIMES.IT...Read more

WORST SERVICE. THEY ADVERTISE IT AS "Deposits within 4 hours", BUT IN REALITY IT WILL TAKE 4 DAYS.I FACED THIS PATHETIC SERVICE 3/4 TIMES.IT WORKED ONLY FOR HDFC BANK,IF IT IS STATE BANK DON'T GO WITH THEIR FILTHY PROMISE.THOUGH MY MONEY WAS DEBITED FROM MY SOURCE BANK IT IS STILL 4 DAYS I`M WAITING FOR MY MONEY TO RECEIVE. * DAMN SLOWER THAN OTHER SERVICES FOR MANY BANKS IN INDIA EXCEPT FEW * EXCHANGE RATE IS VERY LESS THAN OTHER SERVICES * CUSTOMER SERVICE IS WORST. I CALLED AND EMAILED MORE THAN 10 TIMES IN LAST 4 DAYS.

17 hours ago
by FX Mario

1 stars

FUCKlNG SHlT STUPID

FUCKlNG SHlT STUPID ALWAYS CANCELED TRANSFER TO PAKISTAN BANK ACCOUNT.

17 hours ago
by Rick in CO.

5 stars

Easy to setup

Easy to setup, walks you thru entire process and so far has been a good experience on both ends.

17 hours ago
by Kalyani

5 stars

Xoom made easy way to send Money to …

Xoom made easy way to send Money to anyone!

17 hours ago
by cbrown

5 stars

Simple easy and efficient

Simple easy and efficient

17 hours ago
by charan sai

5 stars

Fastest way to transfer

Fastest way to transfer, you could get better by providing a little better exchange rates.

17 hours ago
by Bibej

5 stars

Excellent and fast

Excellent and fast

1 day ago
by Sharif Bappy

5 stars

Very convenient

Very convenient

1 day ago
by Uzair Mustafa

5 stars

Excellent service.

Good rates as compared to market and above all, money is transferred instantly.

1 day ago
by Babar Sultan

5 stars

The best and reliable source to send …

The best and reliable source to send the money to the love one is the ....XOOM ......Definitely I will recommend this company to my friends and...Read more

The best and reliable source to send the money to the love one is the ....XOOM ......Definitely I will recommend this company to my friends and relatives. This is the ...BEST COMPANY....

1 day ago
by Tharindu Priyan

5 stars

Excellent online service I have ever had

Excellent online service I have ever had

1 day ago
by Mahesh Chandrasekaran

5 stars

Simple & Easy UI

Simple & Easy UI. A user friendly website designed to make money transfers easy and fast!

1 day ago
by V Venkateswaran

5 stars

Great site

Great site, convenient and reliable

1 day ago
by M Wallace

5 stars

Great service after setup has been completed

While setup was a bit of a hassle due to having to provide my fiance's passport information twice, the deposits to his bank have been very fast now that...Read more

While setup was a bit of a hassle due to having to provide my fiance's passport information twice, the deposits to his bank have been very fast now that his account has been setup. Great service for a decent price!

1 day ago
by customer

5 stars

Makes it so easy to send money to our …

Makes it so easy to send money to our family in the Philippines.

1 day ago
by Nishanth

5 stars

Sending money was as fast as sending a …

Sending money was as fast as sending a SMS.

1 day ago
by Rosa E

4 stars

I really like xoom

I really like xoom. I started using in since 2011, but there are some companies and they pay better than you. I know 20 cents makes no diferrencr but when...Read more

I really like xoom. I started using in since 2011, but there are some companies and they pay better than you. I know 20 cents makes no diferrencr but when you send over 100 dlls you see a big difference. Besides that, I really like xoom.

2 days ago
by Janki Patel

2 stars

I have tried 5 times to process a …

I have tried 5 times to process a transaction. It ends up auto canceling it without giving a reason. I called their help and they were not able to trouble...Read more

I have tried 5 times to process a transaction. It ends up auto canceling it without giving a reason. I called their help and they were not able to trouble shoot.

2 days ago
by tallat mahmood

5 stars

Doing

Doing. Great. Job

3 days ago
by Armando Arias

5 stars

Excellence service it's the best app …

Excellence service it's the best app and company to send money

4 days ago
by Una Butler

5 stars

Very easy to use

Very easy to use. Well designed website. So far 100% reliable and I have been using Xoom for a few years. I suspect I could get a better exchange rate...Read more

Very easy to use. Well designed website. So far 100% reliable and I have been using Xoom for a few years. I suspect I could get a better exchange rate elsewhere but do not transfer large sums of money so I simply have not looked too deeply into this. Given this I find really just fine for my purposes.

4 days ago
by Lopwad

1 stars

Cheap Service Poor BuIIshit

Cheap Service One of the Slowest Bank Transfer service they are providing and saying they are Instant.I send 300$ to Pakistan and it take 5 days to Cancel...Read more

Cheap Service One of the Slowest Bank Transfer service they are providing and saying they are Instant.I send 300$ to Pakistan and it take 5 days to Cancel my Transfer without any reason.and withdraw 300$ from my US Account. Poor BuIIshit

4 days ago
by Martha

5 stars

Excellent service

Excellent service! I highly recommend. We have used other money sending services in the past with all headaches and Xoom is amazing! Fast. If I make a...Read more

Excellent service! I highly recommend. We have used other money sending services in the past with all headaches and Xoom is amazing! Fast. If I make a mistake, they are quick to rectify when I call. If my person doesn't pick up the money, they send a reminder to me. Don't go anywhere else to send your money! Please add Cuba!!

4 days ago
by Maribel Archundia

5 stars

Reliable

Reliable, I had never had any problems sending money. My family always received the money within minutes. Sending to a bank can take up to 4 days...Read more

Reliable, I had never had any problems sending money. My family always received the money within minutes. Sending to a bank can take up to 4 days depends of the amount you send. But still no problem the money is there. I love xoom

4 days ago
by Diomedes Mendez

5 stars

We use xoom for my future

We use xoom For long years we send money Very fast pay reciepts in my country The salvador I really I'm happy Emazing services.I recommend to the...Read more

We use xoom For long years we send money Very fast pay reciepts in my country The salvador I really I'm happy Emazing services.I recommend to the all peoples use xoom. I'm planing to use xoom for ever

5 days ago
by Sachin Thakur

5 stars

Most Convenient way to send Money.

Transferring Money is easy and fast. They have a huge network of banks for selection.

5 days ago
by Jeshish Maharjan

5 stars

Awesome Service

Awesome Service, everyone should try it. Thank you for making it easy and accurate service.


Xoom’s customers give the service a score of 7.3/10 on Trustpilot. While 80% of review give Xoom five stars, often praising the speed of the transactions, almost 10% of them had a bad experience and gave them only one star. Most of the negative comments concern transfers delayed due to compliance issues, or customers complaining about the hassle of sending documents to Xoom for compliance reasons. Xoom’s customer service answers all bad reviews on Trustpilot, trying to solve all issues promptly.


Documents required and payment limit

The maximum amount you’re allowed to send with Xoom is $2,999 per day. Without providing documents, you also have a limit of $6,000 per month and $9,999 for a six-month period.

You can increase these limits by providing the following documents:

  • ID (passport, driver’s license, etc.)
  • Proof of income
  • Proof of residence

When increasing your limits, Xoom’s customer service will also ask you to answer four questions about your transfer: your relationship with the recipient, why you’re transferring money, if you’re sending money on behalf of someone else, and your current occupation.


Send money to Mexico with Xoom

Xoom allow you to send money to more than 13,000 agent locations (including Walmart, Farmacias Guadalajara and Isseg, BBVA Bancomer, BanCopeel, Banorte and Elektra).

You can also send money to any Mexican bank, top up the airtime of your friends and family for five carriers (Movistar, Nextel, Iusacell, Tekel and Unefon), and even pay your family’s bills from 9 companies (CFE, dish, gasNatural, Iusacell, IZZF, Nextel, Skyl, Telmex and Telnor).


Send money to Colombia with Xoom

Whether you wish to send money to Colombia in cash or to a bank account, Xoom allows you to send money to your family in Colombia easily through their partner networks (Bancolombia, Exito, Davivienda, Financiera, Pago Internationales, etc). More than 1400 cash pickup locations are available and Xoom can send money to all majors banks in Colombia.

For small gifts to your friends and family, you can top-up their mobile phones through Xoom if they are using Claro, Moviestar or Virgin Mobile.


Send money to Guatemala with Xoom

With 9,588 cash pickup locations, Xoom has Guatemala covered if you want to deliver money in cash. Xoom’s network in Guatemala include Banrural, Banco Industrial, and even El Gallo más Gallo.

You can also send money to all major banks in Guatemala, and since recently, reload the phones of Moviestar, Claro and Tigo customers. It is also possible to pay the EEGSA and Energuate bills of your family.


Send money to the Philippines with Xoom

Xoom is used by a lot of Filipinos to send money back to the Philippines. You can send money to 15,517 pickup locations (many of which are open 24/7) and your money is usually available in a few minutes only. If you send money to a bank account, the delivery will be instant for accounts at BDO, Metrobank, RCBC and PNB. You can also send money to any other bank account, although the delivery time will be a bit longer.

The Philippines is one of the only countries in which Xoom offers cash delivery at your recipient’s home at no additional fees. The money will be delivered in less than 6 hours if your recipient lives in Manila, or in 1-2 days to most other provinces.

If you want to send an airtime top-up to reload your recipient’s mobile phone, Xoom allows you to reload numbers from Sun, Smart and Globe.


Send money to Vietnam with Xoom

You can send US dollars or Vietnamese dong to over 400 pickup locations throughout Vietnam in a few minutes; make instant bank transfers to Vietcombank, or in minutes transfers to Sacombank, Vietinbank and DongA; or even have your money delivered to your recipient’s home within two days.

As for many other countries, you can send airtime to your relatives that use the following carriers : Beeline, Mobifone, Vietnamobile, Viettel and Vinaphone.


NEW!

Ask questions or share your comments on Xoom




Compare all the options before your next money transfer Compare now

Key facts about Xoom

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Paypal
Mobile wallet
Pay-out options Cash
Bank account
Bill Payment
Airtime top-up
Minimum amount No
Maximum amount Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address, Proof of Funds
iOS app Yes
Android App Yes

Company information

Type of service provider Online money transfer operators
Active since 2001
Headquarter San Fransisco
Offices in United States

Contact information

Contact support https://www.xoom.com/contact-xoom-customer-service
Service hour 24/7
Phone (877) 815-1531


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

Read reviews on money transfer companies

Get independent information about money transfer companies, read customer reviews, step-by-step guides, security information, and frequently asked questions.



Proudly made in Switzerland

Global Impact Finance Ltd
Rue Etraz 4
1003 Lausanne
Switzerland


Mobile Analytics