Xoom - Independent review

All you need to know before sending money with Xoom



Xoom review by Monito

Xoom is a leading money transfer provider to send money from the United States to 56 countries around the world.

You can pay using your bank account, debit or credit card. Depending on the country you are sending money to, the money can be delivered as cash, deposited in a bank account, reload airtime, or pay utility bills (in 10 countries including Mexico, Guatemala, Nicaragua, Panama, Vietnam and the Philippines). Xoom was acquired by PayPal in 2015 and their services are now integrated. This means that if you already have a bank account linked to your PayPal account, you can use it to transfer money with Xoom.

If you regularly send money to the same people, Xoom’s “Quick Send” feature allows you to easily send money to an existing recipient in two easy steps. Thanks to Xoom’s mobile apps, available for Apple iOS and Google Android, it is also possible to send money on the go. Xoom’s customer service is available 24/7 in English and Spanish, and you will be kept informed of the status of your transfer with text updates or email notifications.

 

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3,846 customer reviews on Xoom on Trustpilot


13 hours ago
by Saurav

5 stars

Very convenient way to send money …

Fairly easy way to send money internationally. The money was received within 24 hours.

13 hours ago
by Tahir Mohammed

5 stars

This company provide us the best …

This company provide us the best service, best rate and excellent security.

13 hours ago
by Douglas Bugante Concepcion

5 stars

i love XOOM,easy convenient and the …

i love XOOM,easy convenient and the website is very safe.i love to advertise Xoom to my friend.


More reviews

13 hours ago
by Password

1 stars

It's worse

It's worse. I sent two transfers earlier with the same recipient. From third time xoom cancels my transfer for the same receipt for no reason. Looking for...Read more

It's worse. I sent two transfers earlier with the same recipient. From third time xoom cancels my transfer for the same receipt for no reason. Looking for other better money transfer services. Will quit Xoom very soon.

13 hours ago
by Natalie Reyes

4 stars

Never had a problem easy and …

Never had a problem easy and convenient. Fees on debit/credit cards can be high.

13 hours ago
by Vijay Kanth

5 stars

Very Good.

Instant deposit, Secured transactions. Good customer service.

13 hours ago
by Salman Khalid

5 stars

Money transfer in just minute

Money transfer in just minute. Very easy to use..

13 hours ago
by EM

5 stars

Speedy and hassle-free transmittal

Speedy and hassle-free transmittal - excellent service! Additionally, the prompt text & email notifications are very valuable to both the sender and...Read more

Speedy and hassle-free transmittal - excellent service! Additionally, the prompt text & email notifications are very valuable to both the sender and the recipient!

13 hours ago
by jaskaran dhillon

5 stars

awesome experience so far

awesome experience so far. thanks for your service.

13 hours ago
by Lynn Mansfield

5 stars

A much better website than Western …

A much better website than Western Union and less expensive. A very easy way to send money overseas.

1 day ago
by shaji ezhakunnel

5 stars

reliable,

reliable, fast and secure .

1 day ago
by flower4flor

5 stars

Easy & Fast

This site is so easy to navigate. Sending money shouldn't require jumping through hoops and you don't via Xoom. The $4.99 fee is also very reasonable.

1 day ago
by maruf

5 stars

very convenient

very convenient, informative, very easy to navigate, very speedy process & procedure, easy to understand, easy options, no headache, no worries, very...Read more

very convenient, informative, very easy to navigate, very speedy process & procedure, easy to understand, easy options, no headache, no worries, very reliable.

1 day ago
by Rob

5 stars

This is a great service!

This is a great service. I never had any issues with it and the money is ready for pickup within a matter of seconds. Very quick and efficient. I would...Read more

This is a great service. I never had any issues with it and the money is ready for pickup within a matter of seconds. Very quick and efficient. I would definitely recommend Xoom to anyone.

1 day ago
by Peggy Overall

5 stars

Good experience less expensive and very …

Good experience less expensive and very fast. And yes i have already recommended several people.

1 day ago
by Donny Sams

5 stars

You could not ask for any better or any …

You could not ask for any better or any more simple. Only takes me a couple of minutes and the money is there, I don't now how anyone could ask for any...Read more

You could not ask for any better or any more simple. Only takes me a couple of minutes and the money is there, I don't now how anyone could ask for any better. Xoom: you are jewel to me. Thank you for your fine service. Donald Sams.

1 day ago
by Rene Sanchez

5 stars

Simple to use at the convenience of …

Simple to use at the convenience of doing from home

1 day ago
by Lavanya Moudhgal

5 stars

Super easy and fast

Super easy and fast! Totally love it!

1 day ago
by Abdul Mobeen

5 stars

Very quick transfer of money online …

Very quick transfer of money online some cases within minutes, exchange and fee details clearly provided.

1 day ago
by William Castro Sr.

5 stars

great conpany I always recoment it to …

great conpany I always recoment it to everyone

2 days ago
by Arunraman

5 stars

Fabulous and fantastic XOOM

This is fantastic way to transfer money abroad and I did for Europe and India and the whole transaction is quick, transparent and interactive and secure!!...Read more

This is fantastic way to transfer money abroad and I did for Europe and India and the whole transaction is quick, transparent and interactive and secure!! I do not have any hesitation in recommending to all I know and to any other who asks about xoom!! Thanks for the services, XOOM!!!

2 days ago
by Robert Roque

5 stars

Fast and easy!

Fast and easy!! Money was available immediately! Don't bother using other services like I did and just get disappointed. Use Xoom! I highly recommend...Read more

Fast and easy!! Money was available immediately! Don't bother using other services like I did and just get disappointed. Use Xoom! I highly recommend it.

2 days ago
by John Buckingham MD

5 stars

never had a problem.

never had a problem.

2 days ago
by Golden Freddy

5 stars

i Think any one would be making a …mistake

i Think any one would be making a mistake if they went with a nother place besides XOOM i think they are the Best

2 days ago
by Junaid Khan

5 stars

Very quick service

Very quick service. Would use it more often if the minimum $5 service is not applied every time

2 days ago
by Anzul

5 stars

This is one of the easiest way to remit …

This is one of the easiest way to remit money....very organized and convenient with less expensive. The online tool allow us check status and save all...Read more

This is one of the easiest way to remit money....very organized and convenient with less expensive. The online tool allow us check status and save all information conveniently to repeat in case of need.

2 days ago
by Claire Ann Cañada Duplayna

5 stars

Great experience so far

Great experience so far. My recipients get their money ontime.

2 days ago
by Jsy Gzl

1 stars

why Mexico cell reload is $1.49 and not …

why Mexico cell reload is $1.49 and not $1 like it use to before

2 days ago
by Nasir Aziz (Nasir Khan)

5 stars

Xoom is the Best

So far i have no doubt to give 5 stars. Great service always on time.

2 days ago
by Jessie Khanna

5 stars

It's very easy to use and very secure

It's very easy to use and very secure


Xoom’s customers give the service a score of 7.3/10 on Trustpilot. While 80% of review give Xoom five stars, often praising the speed of the transactions, almost 10% of them had a bad experience and gave them only one star. Most of the negative comments concern transfers delayed due to compliance issues, or customers complaining about the hassle of sending documents to Xoom for compliance reasons. Xoom’s customer service answers all bad reviews on Trustpilot, trying to solve all issues promptly.


Documents required and payment limit

The maximum amount you’re allowed to send with Xoom is $2,999 per day. Without providing documents, you also have a limit of $6,000 per month and $9,999 for a six-month period.

You can increase these limits by providing the following documents:

  • ID (passport, driver’s license, etc.)
  • Proof of income
  • Proof of residence

When increasing your limits, Xoom’s customer service will also ask you to answer four questions about your transfer: your relationship with the recipient, why you’re transferring money, if you’re sending money on behalf of someone else, and your current occupation.


Send money to Mexico with Xoom

Xoom allow you to send money to more than 13,000 agent locations (including Walmart, Farmacias Guadalajara and Isseg, BBVA Bancomer, BanCopeel, Banorte and Elektra).

You can also send money to any Mexican bank, top up the airtime of your friends and family for five carriers (Movistar, Nextel, Iusacell, Tekel and Unefon), and even pay your family’s bills from 9 companies (CFE, dish, gasNatural, Iusacell, IZZF, Nextel, Skyl, Telmex and Telnor).


Send money to Colombia with Xoom

Whether you wish to send money to Colombia in cash or to a bank account, Xoom allows you to send money to your family in Colombia easily through their partner networks (Bancolombia, Exito, Davivienda, Financiera, Pago Internationales, etc). More than 1400 cash pickup locations are available and Xoom can send money to all majors banks in Colombia.

For small gifts to your friends and family, you can top-up their mobile phones through Xoom if they are using Claro, Moviestar or Virgin Mobile.


Send money to Guatemala with Xoom

With 9,588 cash pickup locations, Xoom has Guatemala covered if you want to deliver money in cash. Xoom’s network in Guatemala include Banrural, Banco Industrial, and even El Gallo más Gallo.

You can also send money to all major banks in Guatemala, and since recently, reload the phones of Moviestar, Claro and Tigo customers. It is also possible to pay the EEGSA and Energuate bills of your family.


Send money to the Philippines with Xoom

Xoom is used by a lot of Filipinos to send money back to the Philippines. You can send money to 15,517 pickup locations (many of which are open 24/7) and your money is usually available in a few minutes only. If you send money to a bank account, the delivery will be instant for accounts at BDO, Metrobank, RCBC and PNB. You can also send money to any other bank account, although the delivery time will be a bit longer.

The Philippines is one of the only countries in which Xoom offers cash delivery at your recipient’s home at no additional fees. The money will be delivered in less than 6 hours if your recipient lives in Manila, or in 1-2 days to most other provinces.

If you want to send an airtime top-up to reload your recipient’s mobile phone, Xoom allows you to reload numbers from Sun, Smart and Globe.


Send money to Vietnam with Xoom

You can send US dollars or Vietnamese dong to over 400 pickup locations throughout Vietnam in a few minutes; make instant bank transfers to Vietcombank, or in minutes transfers to Sacombank, Vietinbank and DongA; or even have your money delivered to your recipient’s home within two days.

As for many other countries, you can send airtime to your relatives that use the following carriers : Beeline, Mobifone, Vietnamobile, Viettel and Vinaphone.


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Key facts about Xoom

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Paypal
Mobile wallet
Pay-out options Cash
Bank account
Bill Payment
Airtime top-up
Minimum amount No
Maximum amount Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address, Proof of Funds
iOS app Yes
Android App Yes

Company information

Type of service provider Online money transfer operators
Active since 2001
Headquarter San Fransisco
Offices in United States

Contact information

Contact support https://www.xoom.com/contact-xoom-customer-service
Service hour 24/7
Phone (877) 815-1531


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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