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Tot ce trebuie să știți înaine de a trimite bani prin MoneyGram

A doua cea mai mare rețea de transfer de bani din lume Transferuri de bani rapide (dar adesea scumpe)

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Evaluarea MoneyGram de către Monito

MoneyGram este a doua mare companie de transfer de bani din lume (după Western Union) și le permite oamenilor să trimită și să primească numerar în câteva minute, în peste 350.000 de locații agent din întreaga lume. De asemenea, puteți trimite bani pe MoneyGram.com sau prin aplicația pentru mobil MoneyGram în SUA, Marea Britanie și Germania utilizând un card de debit, un card de credit sau contul bancar (doar în SUA). În anumite țări, transferul dvs. de bani poate fi depozitat în contul bancar al beneficiarului, în portofelul electronic sau pe un card preplătit; sau livrat în numerar direct acasă la destinatar.

Compania are o rețea vastă de locații agent și este disponibilă atât online, cât si offline, de aceea este un serviciu extrem de comod care acoperă nevoile majorității clienților. Dimensiunile și istoricul său îndelungat vă garantează, de asemenea, că banii dvs. sunt în siguranță când îi trimiteți prin MoneyGram. Dezavantajul este că trimiterea banilor prin MoneyGram poate fi costisitoare, deoarece serviciul poate avea taxe mai mari și cursuri de schimb mai dezavantajoase decât ale furnizorilor specializați online.


AVANTAJE
  • A doua cea mai mare rețea de locații agent din lume, care permite trimiterea sau primirea de numerar în 200 de țări
  • Transferurile de bani pot fi primite nu doar în numerar, ci și în conturi bancare și portofele electronice
  • Majoritatea tranzacțiilor au loc instantaneu și de aceea MoneyGram este o alegere bună pentru transferuri urgente
DEZAVANTAJE
  • Serviciul online și aplicațiile pe mobil sunt momentan disponibile doar în Marea Britanie, SUA și Germania
  • În medie, este mai scump decât furnizorii specializați online



Reviews powered by

203 evaluări ale clienților cu privire la MoneyGram - Trustpilot


31.01.2018
by TheFreeman

1 stars

Nie mehr MoneyGram!

Habe mich online ordentlich registriert, Geld nach Kenia gesendet und dafür eine Bestätigung bekommen. In Kenia kam es bei der Abholung dann zu einem...Read more

Habe mich online ordentlich registriert, Geld nach Kenia gesendet und dafür eine Bestätigung bekommen. In Kenia kam es bei der Abholung dann zu einem Fehler "Sub Error Code 8430". Bei einem Telefonat wurde mir dann gesagt, dass aus "SIcherheitsgründen" die Transaktion UND mein Konto gesperrt wurde und ich mein Geld in 3-10 Tagen (!!!!!!) erst wieder zurückerstattet bekomme! Bei Fragen nach diesen Gründen wurde mir die Auskunft verweigert. Was für ein desolater Haufen! Unfassbar. Einfach so.

30.01.2018
by Laura M Bronson

1 stars

I sent $1,000 to Mexico on December …

I sent $1,000 to Mexico on December 21st they told my uncle that he didn't have one of his numbers right. So they didn't give him the money I came back...Read more

I sent $1,000 to Mexico on December 21st they told my uncle that he didn't have one of his numbers right. So they didn't give him the money I came back to the store and they told me that the money was already refunded. I told them that they did no refunded me anything. They told me to call MoneyGram I did and MoneyGram told me that they were going to open an investigation. I called a week later and they told me that they were atill investigating.... I call them 3 weeks later they told me to come back to the store which I did the agent at the store called them and they told them that the investigation was still going on... It's been over 5 weeks and they still have my money and kept telling me that they're investigating. Do yourself a favor don't ever use this company they like to steal money from honest hard-working people

06.12.2017
by Markus

2 stars

Never worked online only in a reseller shop

Since I tried to use this terrible service I never was successful using this service online. My transaction from Europe to Africa always was cancelled...Read more

Since I tried to use this terrible service I never was successful using this service online. My transaction from Europe to Africa always was cancelled without any proper reason. I was asked to go to a local shop. Because of the urgency of this transfer I was forced to do this. Using the shop which is a lot more expensive I was successful transfering the money. WorldRemit is the better company if you want to transfer money into foreign countries.


Mai multe comentarii

24.01.2018
by MaPo Kinnord

1 stars

MoneyGram is refusing to send funds …

MoneyGram is refusing to send funds raised in a GO FUND ME campaign to get menstruation kits to women and girls in Africa. REALLY?!!!!!! Days for Girls...Read more

MoneyGram is refusing to send funds raised in a GO FUND ME campaign to get menstruation kits to women and girls in Africa. REALLY?!!!!!! Days for Girls in Tamale can't get money and I (Xavier University of Louisiana professor) can't send it to them. Check out - daysforgirls.org/ FB com/days-for-girls-pads-brong-ahafo FB com/Days-For-Girls-GhanaTamale-1795903380636595/ FB Days-for-Girls-New-Orleans-682118008498164/ More money to send via Western Union means fewer girls get kits. I thought this was what MoneyGram was for. If they can't let us send the money than Please make a donation to make up the difference.

17.01.2018
by Jessica Aydelott

1 stars

Worst possible....

Today we went to money gram in Oakridge tn and tried to send alot of money upon sending they refused to allow my daughter to receive the money when I...Read more

Today we went to money gram in Oakridge tn and tried to send alot of money upon sending they refused to allow my daughter to receive the money when I called the customer care line they asked me so many personal questions that they should not need I would have given a lower rating if it was an option do not use this service again, or ever of u haven't yet...

16.01.2018
by Rory J

1 stars

FRAUD COMPANY

First 2 payments got sent. I tried to check the last one, it wouldn't let me sign in. I contacted them, they said I have breached the terms of conditions...Read more

First 2 payments got sent. I tried to check the last one, it wouldn't let me sign in. I contacted them, they said I have breached the terms of conditions when I did nothing wrong. The man I spoke to on phone (wasn't at all well spoken English and started getting argumentative and sarcastic about my account getting closed) they won't provide me with any details as to what I did wrong. They refused to show me any invoices of my previous payments (for proof) also still haven't received my £450 refund. FRAUD COMPANY. DO NOT DEAL WITH THESE SCAMMERS.

13.01.2018
by Toyin Bakare

1 stars

Terrible terrible company and terrible …

Terrible terrible company and terrible customer service.. pls stay away from using this company.. people are trying most times to send money to their...Read more

Terrible terrible company and terrible customer service.. pls stay away from using this company.. people are trying most times to send money to their family members because some emergency are going on and their family member need the money asap.. money gram is cancelling transaction they already provided you a reference number and transaction they tell you is available for pickup..only for the recipient to be told that transaction is cancelled.. meanwhile.. MoneyGram never gives a courtesy call to the sender to advise of the development so that appropriate action can be taken to rectify the issue..you know of the development when recipient notify you at midnight because of time difference.. when it is too late to do anything immediately to fix the situation... Terrible terrible terrible service.. I would rather pay more service fee for a more reliable money transfer service company than use MoneyGram ever again.. on top of that... Their customer service is atrocious..

08.01.2018
by Anthonio

1 stars

I tried to send some money using moneygram over for my …

I tried to send some money over for my cousin who has just passed her GCSE's, my very first time with moneygram it went all the way to the last page than...Read more

I tried to send some money over for my cousin who has just passed her GCSE's, my very first time with moneygram it went all the way to the last page than it says we have blocked your account, go to a shop and send it! seven hours and speaking with three customer services made no difference in the end I realised I was wasting my time with this company so told them to delete all my data and advised them that I should have checked all the other 1 star reviews moneygram has received before wasting my time on them.

06.01.2018
by Elza Hart

1 stars

Very upset!

Hi. I have a question, where I can write negative experience about money gram? My friend in Russian had cancer and she was in hospital. I send money...Read more

Hi. I have a question, where I can write negative experience about money gram? My friend in Russian had cancer and she was in hospital. I send money 2times to her husband he pick up 1time and second time the cancelled. I was upset because it was for Christmas but they say return money in 3-10 business day. I though ok. I can send her ( she was out of hospital 19) on pay pal maybe. Today 1/5? No money. I call them and they said your case is normal and I send request to other department and they going to answer. Call us in 2days. I am so angry. She has 4month baby and her husband doesn't work, taking care of her 1/11 she will have chemotherapy start. She need it. And I cant send it. It was not small money that I send. I am very upset with Money gram!!

05.01.2018
by Kieron Douglas

1 stars

A complete farce of a service

A complete farce of a service. I needed to receive some money from my father. I spent hours going to five different MoneyGram agents: four of them the...Read more

A complete farce of a service. I needed to receive some money from my father. I spent hours going to five different MoneyGram agents: four of them the person responsible was on holiday or their connection with MoneyGram was not working! The fifth one made me fill in their forms, went through my ID and then said they could give me my money because the sender's name was not spelled correctly on my form! As the other reviewers here have said, MoneyGram and their network of mainly dodgy backstreet agents will use any and every excuse to NOT give you your money. There is so much paperwork and bureaucracy imposed by MoneyGram that it's not worth using the service anymore. It's a convoluted process to get your money. Their agents are mainly low-paid, salaried staff and therefore have no motivation or desire to help you. They just want to get rid of you.

03.01.2018
by Adam Perks

1 stars

You cannot receive more than $200 at a 7-Eleven

Someone paid me $USD 250 by moneygram, was sent in circles from each 7-eleven telling me they don't dispense more than $200 but other 7 elevens will. ...Read more

Someone paid me $USD 250 by moneygram, was sent in circles from each 7-eleven telling me they don't dispense more than $200 but other 7 elevens will. This isn't mentioned in the website (unless there is fine print somewhere). One 7-eleven even advised me they put money onto a pre-paid credit card for you, and to go visit a certain 7-eleven. Went there and they looked at me like I was some kind of idiot. I ended having to go a shopping center out of the way in business hours. You'd think they can just put money onto a debit card or credit card. Pretty archaic system and lack of training to staff is evident. Not something I will use again for receiving money.

29.12.2017
by M. Huber

1 stars

Bei Moneygram gibt es Sicherheitslücken. Die Schuld ist immer beim Versender

Bei Moneygram gibt es Sicherheitslücken. Geld welches nach Frankreich transferiert wurde ist von Betrügern in Paris abgehoben worden, laut Moneygram mit...Read more

Bei Moneygram gibt es Sicherheitslücken. Geld welches nach Frankreich transferiert wurde ist von Betrügern in Paris abgehoben worden, laut Moneygram mit gefälschten Papieren. Wie diese Kriminellen zu genauen Persönlichen Daten gelangen konnten, ist ungewiss. Moneygram erstattet das Geld auch nicht zurück. Schuld ist immer der Versender....

26.12.2017
by ann alexander

1 stars

My elderly mother sent me money that I …

My elderly mother sent me money that I needed to hold for a proceedure. When I went to get the money I was told it had expired and could only be...Read more

My elderly mother sent me money that I needed to hold for a proceedure. When I went to get the money I was told it had expired and could only be refunded. She sent me $300 so she spent a pretty penny for the fee. They refused to let me get the money even after she called with the information that they needed. They even refused to let either of us talk to a supervisor. The only good reason that I can see for this rule is so they can take people's money for nothing and make them pay again for the exact same thing. There was no way for me to know that there was a time frame, receivers generally only get a reference # from the sender. They are a rip off and my mom will use paypal from now on. Moneygram are theives.

25.12.2017
by Shujinko

1 stars

Tried them once, disappointed me.

You are put on hold for ages (over the phone) and transferred from department to department. Lol. The customer service is a joke coming from this company.

23.12.2017
by Anthony Neri

1 stars

Same here

Same here. I used Moneygram several times to send money to my relatives and never had problems. Unfortunately two days ago, for no reason, they blocked...Read more

Same here. I used Moneygram several times to send money to my relatives and never had problems. Unfortunately two days ago, for no reason, they blocked the payment so my relatives couldn't collect the money. I got my money back, except the fee. I'll never use Moneygram again!

20.12.2017
by Lee Phillips

1 stars

Absolutely the worst

Absolutely the worst. Please don’t use them. They took my money and wouldn’t give it to my son who desperately needed it in Peru and said they would...Read more

Absolutely the worst. Please don’t use them. They took my money and wouldn’t give it to my son who desperately needed it in Peru and said they would refund it but they still have not refunded it. Stay away.

19.12.2017
by Christian Eckelmann-Tietze

1 stars

Bricht bei Zahlung online immer ab !

Bricht bei Zahlung online immer ab !

15.12.2017
by Ken

1 stars

I just went through the same thing as …

I just went through the same thing as most users on this site. I have had a Moneygram account for about 3 years now and it's been my preferred way of...Read more

I just went through the same thing as most users on this site. I have had a Moneygram account for about 3 years now and it's been my preferred way of sending money to family members in Europe and Africa. Today, I went to send money through my account; input all the personal information requested, credit card, passport number etc. and hit sent. It gave me an authorization number with a message: "We received your transaction request and are working on it. You will receive communication once the transaction has been processed. Generally this only takes a few minutes". It listed the amount, the fees, the total etc. Below this message was a "My Account" button. I waited for at least 20 mins and nothing seemed to be happening, so I decided to click on the "My Account" button, clicked on "transaction history" there it showed the transaction as "declined". So I thought, maybe I should log out and log back in (kind of refresh), since it never showed me any message when I hit sent. Lo and behold, I couldn't log in, it didn’t indicate if my account was deleted or not. I called their 1-800 number & talked to this guy with an accent which suggested he was in India. He told me my account had been deleted by their machine. And like everybody, I was on the phone for next 20 mins trying to get out of this guy how do I find out why my account was deleted since he couldn't tell or didn't seem to know why. No luck with that. He just kept repeating the same thing. Couldn't give me a number to call and kept telling me, I should go to an agent location. Thanks "smarty pants", there is a reason I created an online account to send money instead of driving 20 mins just to go send money. This is a useless company and I will be posting this message in any messaging board about Moneygram I can find. All these years, I thought Moneygram was my preferred option to send money, boy was I proven wrong. I am done with this company, and I am putting a watch on my credit card or usage of my SSN/stolen identity and if my identity is stolen, I am going after Moneygram. And that I mean it. Horrible Company. Stay away

15.12.2017
by Vadim Buguta

1 stars

I got blocked for no reason

I got blocked for no reason Now I can’t send money in different countries to help people in need

11.12.2017
by Gui Von Trotinovich

1 stars

Useless

I went Online for a simulation to send 2500 overseas, you have 20$ of fees... You go at the desk, they ask 110$ of fees... No explanation... Forget it if...Read more

I went Online for a simulation to send 2500 overseas, you have 20$ of fees... You go at the desk, they ask 110$ of fees... No explanation... Forget it if you want to send money elsewhere than USA or Mexico

07.12.2017
by Maria Aleksandrova

1 stars

Unacceptable customer service

Unacceptable customer service, rude phone operators, would not provide her name and kept repeating that she would not transfer me to a supervisor/manager....Read more

Unacceptable customer service, rude phone operators, would not provide her name and kept repeating that she would not transfer me to a supervisor/manager. No apologies, no sympathy for wasting mine and my father's time 2 days in a row. I have never been this frustrated with a company before. I don't know how you all are still in business, it seems you scam people and constantly make people's lives difficult. The amount of stress and money you've cost me will definitely make me go back to using Western Union, despite the higher rates. You've just lost a loyal customer.

06.12.2017
by whitney

1 stars

Unbelievable

Unbelievable. I am a business professional and tried sending $100 USD to a close friend in Vietnam from the U.S. for the first time. They asked for a...Read more

Unbelievable. I am a business professional and tried sending $100 USD to a close friend in Vietnam from the U.S. for the first time. They asked for a photo of my ID which I provided. Everything seemed to have worked just fine. It said "Processing Transaction" so I tried to sign back in several minutes later to check the status of it. I was unable to sign back into my account and provided a number to call. I called the 1800 number and politely asked what's going on. She very rudely informed me, "Your account has been closed because we don't feel comfortable with you using Money Gram and you need to find another service." I asked her why and she refused to provide any details and rudely continued telling me I need to find a different service.

05.12.2017
by Stiv Ushka

1 stars

Refused to send money to Ukraine - had to chase to find out why

Tried to send money (USD 250) from UK to a personal friend in Ukraine. First, I couldn't make the payment online because they said there were security...Read more

Tried to send money (USD 250) from UK to a personal friend in Ukraine. First, I couldn't make the payment online because they said there were security concerns. I was advised to go to a local Moneygram agent and pay in cash. Second, I did exactly that - paid in cash. (Note: the customer service from the agent was flawless). Online, when entering the transaction to code, it showed that the money was available for pickup. So my friend then visited several Moneygram agents in the Ukraine to attempt pick up and wasted half a day doing so - and still could not get the cash. When I call back Moneygram I speak to customer services who are just reading a script, telling me that because there have been reports of online scams, they do not allow these transactions. (Initially their customer service rep confused 'Ukraine' with 'United Arab Emirates'. Nothing I could say about the details of friendship with the recipient made any difference. So Moneygram was a complete waste of my time. Particularly annoying is that their website claims to do exactly what it doesn't do in reality - send money to individuals abroad. Useless.

05.12.2017
by Robert Sisson

1 stars

Moneygram cancelled my transaction after approving it

I have used Moneygram for many years. I tried to do the transaction online normally. But many times, Moneygram declines my transaction with no reason...Read more

I have used Moneygram for many years. I tried to do the transaction online normally. But many times, Moneygram declines my transaction with no reason given, not even an "over you limit for the month" message. I call and get no good answer. So I go to a local Moneygram location to send the money, and usually ok then. But on 11/11/2017, I sent some money online, and it was approved(received the email of approval with the code needed to pick up the money). When my friend went to get the money, she was told that the code did not exist. I called Moneygram and they gave me a story about "she must have received a lot of money from other people, and the government of that country, Costa Rica" had shut down the transaction. Hmmmm. Well, I know for certain that this girl is poor and her family is poor and no one else would be sending her money. Also, I had not sent her money for some time, so I was no where near the monthly limit. Moneygram did however refund my money including the fee, but it took 12 business days to receive. I went to Western Union and had no issue sending the money. So Moneygram is telling me that it was the Costa Rica government that cancelled the transaction? Hmmmmmmm No more Moneygram transactions for me.

02.12.2017
by Keisha Campbell-Ellis

1 stars

Too bad half a star no star isn't an …

Too bad half a star no star isn't an option. I would suggest u use another entity to send money or u will b sorry using this one..

02.12.2017
by mike parr

1 stars

Take Your Money Then Cancel The Transaction !!! Complete Joke

So I needed to send quite a large sum of money (£750+) to a person I know and trust in China, so did what was required, used my ID as requested and sent...Read more

So I needed to send quite a large sum of money (£750+) to a person I know and trust in China, so did what was required, used my ID as requested and sent it off, got my MTCN number to give to the receiver which I did. They then go to collect it a their end only to be told that the transaction is not valid, so after a conversation that I could barley hear and understand (foreign call centre) I was told it had been declined (no reason given, just they have stringent checks in place) whatever the hell this means, kept asking for a proper explanation, but this was like me asking a brick wall the same question!! So I am then informed after calling my bank that Moneygram have taken the money from my account, so another call to the impossible foreign call centre to be told I must wait for the money to be debited from my account (which was 3 days later) and then they will send a refund in 3-10 business days. Absolutely fuming does not even come close that they have over £750 of my money until god knows when, just in the run up to Xmas aswell. PEOPLE DO NOT USE THIS COMPANY, UNLESS YOU LIKE A LOT OF HASSLE AND HOURS ON THE PHONE TO PEOPLE YOU CANNOT UNDERSTAND OR HARDLY HEAR!!

01.12.2017
by Jeanne Mean

1 stars

STAY AWAY FROM MONEY GRAM ! Awful !!!!

Horrible experience, Awful customer service, Heartless employees and Worst Company to go to if you need to transfer money !!! They held transfer i made...Read more

Horrible experience, Awful customer service, Heartless employees and Worst Company to go to if you need to transfer money !!! They held transfer i made for Funerals for 24 hours (promised time was 10 minutes), i had no idea they were not even thinking of making a transfer until i call them myself because i found out from the relative overseas that they went to money gram and were told that there was NO transfer...after i called them..they started to asking me all kind of personal questions...even asked me - Who Died ??!!! ...then they refused to transfer money....horrible...horrible...horrible !!!! mean time 24 hours has passed...They are Awful!!!!

30.11.2017
by Orlando Ramos

1 stars

I have been using MoneyGram to send …

I have been using MoneyGram to send money to my family in Puerto Rico since 2016. I usually do go into a Walmart and do the transaction manually with...Read more

I have been using MoneyGram to send money to my family in Puerto Rico since 2016. I usually do go into a Walmart and do the transaction manually with cash. Well today my family needed money very urgent as things in PR after hurricane Maria have been very difficult. I tried to do it online and found a whopping $50 charge for taking it out of my debit card. Since my family needed this urgently, i decided to go ahead and paid that ridiculous fee. At the end of my transaction Moneygram site said that my account was locked and the transaction was not approved. I call the customer service number and it directed me to someone in central america. A guy named Comal? he had a thick accent so it was a bit hard to understand. Anyway his explanation was that their "system wasn't comfortable approving the transaction? I asked for a technical answer as to why it was denied. My Visa card is from a national accredited bank and its an actual debit not even like a credit card. So he said i need to find another provider as they will not take my transaction. His explanation was that their system didn't feel comfortable taking this transaction. So i said i didn't know that computers had PMS, all i wanted to know was the reason why. Did i enter a wrong number or something ? This rep's attitude was deadpan and couldn't give me an answer as to why. Five minutes later i sent the money successfully though Western Union, and was only $19.99 so I will only use Western Union from now on. I will make sure that my entire family wont use your services anymore as well. This is what happens when companies get too big..

29.11.2017
by Melissa Hensley

1 stars

DO NOT use Money Gram

DO NOT use Money Gram. They ask for your personal information AND half of the time they don't even give people their money that was sent to them. My...Read more

DO NOT use Money Gram. They ask for your personal information AND half of the time they don't even give people their money that was sent to them. My mother is 83 years old and she sent me a few hundred dollars through the piece of crap company and they won't even give me my money because they said some of her information is missing. That is not the first time they have done this to me. The last time they called my mom and asked her for her bank account number and how she was getting all of her money and all kinds of unreasonable, unacceptable, personal questions that were none of their business.

29.11.2017
by Adnan Qayyum

1 stars

Really bad

Really bad. I wish I could give the star less then zero. My partner sent me money and I didn't take it out becoz I managed from my frnd. When I came back...Read more

Really bad. I wish I could give the star less then zero. My partner sent me money and I didn't take it out becoz I managed from my frnd. When I came back to collect the money which was sent from by my partner the good news was Some one took the money I said what Its not secure any one can take your money just carfull Their agent don't follow to ask proof of i.D and reference number. And on top There so called customer supervisor asked my partner that are we in relationship?? Does we have marriage certificate? And when I askd him it's not your business to ask these kind of questions and are these kinds of questions is in your policy. And he said yes. One more question want to share with you all of that after complaint been put they said what are you expecting from moneygram.loool Just last words please don't use money gram. Just don't use money gram advised



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Date cheie despre MoneyGram

Informații serviciu

Durata pentru deschiderea unui cont Câteva minute
Opțiuni de depunere Card de credit
Card de debit
Cont bancar
Bani lichizi
Opțiuni de retragere Bani lichizi
Cont bancar
Distribuție de bani lichizi la domiciliu
Portofel portabil
Sumă minimă Nu
Sumă maximă Da
Limbi disponibile
Français
English
Deutsch
Polski
Español
Português
Italiano
Transferuri personale Da
Clienți persoane juridice Nu
Contracte valută avansate Nu
Documente necesare Carte identitate, Dovada domiciliului

Informații companie

Tipul furnizorului de servicii Global money transfer operators
Activ începând cu: 1996
Sediul central Dallas, Texas, United States
Reglementat de către FCA

Informații de contact

Contactare asistență www.moneygram.com/us/en/contact-form
Ore serviciu 24/7
Telefon 1‑800‑926‑9400
Twitter @moneygramme
Facebook moneygram