Small World - Independent review

All you need to know before sending money with Small World

One of the largest money transfer networks with a global coverage Wide range of payment options (cash, mobile wallet, bank accounts)



Small World review by Monito

Small World Financial Services is a money transfer company operating under different brand names (UNO, Express Funds, Global Link, Choice, Swiss Transfers, LCC, Universal de Envíos) from more than 20 countries (mostly in Europe, the United States and Canada) and allowing you to send money to 183 countries.

You can transfer money from their online platform, by using their mobile app (available for iOS and Android), over the phone, or at one of their affiliated agent locations. They are one of the few money transfer companies able to send money to that many countries and also offer a variety of options to receive the money (cash pick-up, deposit to bank account and mobile wallets, and airtime top-ups).

The website of Small World FS can be a bit confusing and difficult to navigate, and their customer support aren’t always prompt to answer questions. The information isn’t always presented in a clear fashion.

Small World FS is a particularly interesting solution to send money to countries where the only other options are banks or traditional money transfer operators, as they can offer better rates and lower fees. For countries for which other online money transfer operators are available, Small World FS exchange rates and fees may not be as competitive and it may be cheaper to use different services.



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2,920 customer reviews on Small World on Trustpilot


01/26/2017
by Philip

4 stars

Transaction to Ghana

Good service

01/25/2017
by Umakanta

5 stars

Best service

I am happy with the best service.

01/25/2017
by javelin suman

5 stars

Great customer support

Customer support was really smooth. Great effort to provide the solutions.


More reviews

01/24/2017
by Guadalupe

5 stars

Quickly transfer of money

The transfer was very fast, witihin 24 hours, they check the transaction early.

01/24/2017
by Mary

5 stars

Excellent

100% recommended

01/24/2017
by Hans Otto Boe

5 stars

Small World is fast

during my last transfer, I really got surprised how fast it worked

01/24/2017
by Joseph

5 stars

Awesone

Great rates for all money transfers with absolutely incredible customer service. Do not hesitate to use this service.

01/23/2017
by driss

5 stars

Excellent service, I could not be more pleased!

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01/21/2017
by Eduardo Szabo

1 stars

mistreatment

I filed a formal complaint to the customer service for mistreatment

01/21/2017
by Peugniez

5 stars

I am very satisfied, thank you!

I am very satisfied, I am a regular customer and I see no reason to use another service if the quality of your services remain as good as it is now :-)))

01/21/2017
by Prem

4 stars

Smart system

I had send through this small world for the first time .i feel good . But one tedious things I recognizable is the proof to be send which I know after...Read more

I had send through this small world for the first time .i feel good . But one tedious things I recognizable is the proof to be send which I know after one days. Anyway I enjoyed .

01/21/2017
by Mary Andreina Garcia

5 stars

Truthful, quick and easy

I've been using this service for over a year now to send money to my family ( from UK to Venezuela), and despite the Venezuelan situation, the transfers...Read more

I've been using this service for over a year now to send money to my family ( from UK to Venezuela), and despite the Venezuelan situation, the transfers are now been made in the very same day and with a quite fair exchange rate. It is hassle free and the app it is simple to use. when I had problems the customer service has handle it in the best way possible. They are easy to contact and even have an online chat service. I would definitely recommend this service.

01/21/2017
by Monstrat Allen

5 stars

I recommend SmallWorld

Very satisfied with SmallWorld, Money transfer is very quick and the staffs are very understanding and easy to approach when contacted. Im soo glad i know...Read more

Very satisfied with SmallWorld, Money transfer is very quick and the staffs are very understanding and easy to approach when contacted. Im soo glad i know about this service. Rates are very close to original foreign exchange

01/20/2017
by Bikas Pal

5 stars

Helpful resolution of the query on the payment of Euros transferred to Small World

Mellanie provided a good resolution to my query on the 2000€ that I transferred to Small World today. I forgot mentioning the MTN No. while making this...Read more

Mellanie provided a good resolution to my query on the 2000€ that I transferred to Small World today. I forgot mentioning the MTN No. while making this transfer from my Bank Account. She then emailed me the matter post which I sent her the proofs.

01/20/2017
by Johan

5 stars

The Best app to send money...

The Best app to send money.

01/19/2017
by Juan

5 stars

Suoerrr

Superrr i love this

01/19/2017
by Ernest Omoruyi

4 stars

Excellent service

I have used your service couple of times very professional, the exchange rate can be improved for Nigeria

01/18/2017
by Maria

5 stars

Trustworthy

Always on time between 4 -7 days.

01/18/2017
by User

4 stars

Great service

Is a great service but it could offer a better conversion rate and faster delivery times. Trustworthy though.

01/17/2017
by JFdez

4 stars

Trustable service

.......... .

01/17/2017
by Christopher

4 stars

Excellent Foreign Exchange Operation

This review is entirely concerned with remittances to India. Very good rates and simple to operate web site. Friendly service when able to make personal...Read more

This review is entirely concerned with remittances to India. Very good rates and simple to operate web site. Friendly service when able to make personal contact by phone for guidance. Extremely fast transaction time once sent using IMPS system Suggestion 1 - much simpler branch location drop down menu needed, as current one very frustrating Suggestion 2 - Site should make clear that GBP remittance to Small World must exactly match the fund to be sent. Because of max limits in rupees per transaction, a transaction was delayed as I had remitted a sum which exceeded the max allowance Overall - very impressive service which I will use again

01/16/2017
by Loy

5 stars

Simple, secure and fast!

I've been using it for a while, sending money to different countries (Venezuela, USA, Mexico and Colombia) and everything went perfect. I highly recommend...Read more

I've been using it for a while, sending money to different countries (Venezuela, USA, Mexico and Colombia) and everything went perfect. I highly recommend this guys!

01/16/2017
by José

5 stars

all right

perfect transaction.

01/15/2017
by Maria

5 stars

Recommended

Once your documents are in, everything is smooth sailing.

01/15/2017
by Babalola

4 stars

Efficiency

I recommend that they still try to improve more on sending money faster and to use higher exchange rate. They should also give quick notification on...Read more

I recommend that they still try to improve more on sending money faster and to use higher exchange rate. They should also give quick notification on Dashboard when payment has been received from sender. I also strongly suggest that when a transaction is cancelled, the sender should be notified by mail quickly, and when re-odering the transaction, the transfer fee should be waved for such re-orders. They can also create a platform for sending/shipping Items to different countries. Thanks

01/15/2017
by Alexx Eduardo

2 stars

96 hours and still nothing

Good day sadly I commented that I did not do well with the company, since January 10 I made a shipment to Colombia and it is already the weekend of...Read more

Good day sadly I commented that I did not do well with the company, since January 10 I made a shipment to Colombia and it is already the weekend of January 14 and still not reflected in the account of the beneficiary, but on January 11 if The money was deducted from my account, they say it takes from 24 to 48 hours but they go 4 more days on the weekend, I asked for the chat and they do not give me an answer, they tell me that it appears that they can withdraw, they check the account And nothing, the worst thing is that 3 people from where I live were waiting for everything normal to use this service, but under these circumstances I doubt they use it. P.S. Money still does not appear in the Colombian account.

01/15/2017
by John

3 stars

Good service

Good rates and convenience as they have their own app. It is lacking a bit on speed for transactions (checking documentation and sending the money) and to...Read more

Good rates and convenience as they have their own app. It is lacking a bit on speed for transactions (checking documentation and sending the money) and to make payments using cards (if you use a new card, it will take ages and sometimes your transaction will not go through).

01/14/2017
by Rayhan

5 stars

rayhan ahmed

excellent service

01/13/2017
by Ivan

1 stars

sadest experience ever

Tried to do transfer to my family witch were very in need...put the money where necesary and transfer did not happen..emailcorrespondence about it was a...Read more

Tried to do transfer to my family witch were very in need...put the money where necesary and transfer did not happen..emailcorrespondence about it was a disaster...people who answered in mail didn't understand what I wrote to them...tried to answer in a language they didn't really knew...from different country's...called a vestiment in my country...I still don't know in witch language they answered but 3 times they just hung up the phone...it took a long while before I got my refonds...tried to do 3 transfers, and not one worked...I spend weeks with it and my family wasn't able a long time to buy food...I never use it again...sooo bad...


Small World FS has 4 out of 5 stars on Trustpilot, with a good 7.9/10 score from more than 2000 reviews. While almost 60% of customers give Small World FS a 5 star rating, 15% of reviewers are disappointed in Small World FS services and give them 1 or 2 stars only. Small World FS customer service agents answer almost all negative reviews on Trustpilot to try and help their users.

Positive
  • Many customers are very happy with the service of Small World FS and loyal to the company
  • Fees and exchange rates are often better than banks or traditional money transfer operators
  • The speed of the transactions is a positive aspect often mentioned in the reviews
Negative
  • Some users had issues with their transfers due to the length of the compliance process
  • A few customers experienced delays in their transfers
  • Customer support sometimes isn’t very responsive, especially on the live chat support

Send money with Small World


Can I trust Small World?

Small World FS is one of the largest money transfer companies in the world, with more than 450 employees.

The different entities of the company are all regulated by the financial authorities of the country they operate in.

Small World’s website is secured with SSL encryption, which means it’s safe to transfer money online from their platform.



How Small World works

1. Check the rates for the country you want to send money to and create an account on the Small World FS website

2. Enter the beneficiary’s information.

3. Make the payment to Small World FS (by bank transfer, or by debit or credit card in the UK)

4. Send the documents asked by the compliance team if needed

You can also send money at an affiliate store or agent location, where you can pay by cash, or through their call centers.


Small World FS’s regional brands

Small World FS was founded in 2005 by Nick Day (the company’s current CEO), Michael Kent (current CEO of Azimo) and three other co-founders. Today, the company encompasses different brands in different countries:

Small World Choice

Canada, USA and Spain

Small World Express Funds

United Kingdom

Small World Global Link

United Kingdom

Small World LCC

Belgium, Ivory Coast, Germany, France, Ireland, Luxembourg, Netherlands, Portugal and United Kingdom

Small World Swiss Transfers

Switzerland

Small World Universal Envios

Spain

Small World Uno Money

Spain and Italy

These different brands can sometimes be confusing, but the local entities (which in most cases were once independent companies which were acquired by Small World FS) are less relevant if you want to transfer online, as their digital presence is unified under the Small World FS brand.


Which documents will Small World  require to verify my identity?

To comply with the anti-money laundering laws, you will be requested to provide documents to verify your identity.


Identification Documents

Government issued identity card, passport, full driving licence or resident card.

Proof of adress

Any Government issued identity card, passport, full driving licence or resident card which has your complete current address or a utility bill which is not more than 3 months old.

Proof of Funds

You may be requested to submit document showing the proof of funds (like bank statement) by the Compliance team.

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Key facts about Small World

Service information

Time to open an account A few minutes
Pay-in options Debit card
Bank Account
Pay-out options Cash
Bank account
Airtime top-up
Mobile wallet
Minimum amount No
Maximum amount Depends from countries
Available languages
Français
English
Deutsch
Español
Português
Italiano
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address, Proof of Funds
iOS app Yes
Android App Yes

Company information

Type of service provider Global money transfer operators
Active since 2005
Headquarter London
Jurisdiction Canada/Italy/Portugal/Spain/Switzerland/United Kingdom/United States
Regulated by FCA

Contact information

Contact support -
Service hour Business Hours
Phone 44 (0) 2031980387
Twitter @smallworldfs
Facebook smallworldfs


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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1003 Lausanne
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