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Small World Review: Transfer Fees, Safety, Usability, and Monito's Verdict

Apr 30, 2021

Small World is a good money transfer provider (8.1/10), recommended by the experts at Monito. Serving more than 15 million customers worldwide, Small World is a trusted provider (8.6/10) that makes up for the lack of transparency with low rates and competitive fees (8.5/10). Standing out for its large network of cash pickup locations, Small World is a good option for sending money to South America, Asia, and Africa.

What Monito Likes About Small World

  • Consistently offers cheap rates and is highly competitive;
  • An extensive network of cash pickup locations around the world;
  • Offers a variety of pay-out options.

What Monito Dislikes About Small World

  • Non-transparent pricing;
  • The sign-up process is laborious;
  • Customer support can be slow.
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Small World is a good option for international money transfers, especially recommended by the experts at Monito when sending money for cash pickup. However, Monito encourages users to regularly check our comparison engine to see how Small World ranks amongst other providers for their specific destination as rankings can change at any given time.

Who is Small World for?

Available in most of the EU/EEA, UK, US, and Brazil, Small World is a good option for users looking to send money to a cash pickup location, especially in South America, Asia, and Africa, where Small World has an extensive network of locations.

How Monito Reviewed Small World's Services

As with all services reviewed by Monito, Small World underwent a rigorous evaluation to assess the quality of its service along a wide variety of criteria. To begin with, our experts opened a Small World account to test out its functionalities, including the ease of registration and speed of transferring money, which provided a well-rounded overview of the platform's strengths and limitations. Next, we weighed this score against several other key criteria, including customer reviews, percentage of fees constituted by exchange rate margins, pay-in options, access to customer service, as well as business and legal metrics such as volume transferred, appropriate authorization, and company size. Finally, we analyzed nearly 30 thousand searches on Monito's comparison engine to determine how often Small World was the cheapest service and how often it was competitive against its rivals over the past three months, giving a reliable overview of the service's pricing in relation to the market. As with all Monito Scores, Small World's score was peer-reviewed by at least one Monito expert.

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Small World at a Glance

Trust & Credibility

8.6

Background check

Small World is an accredited and regulated money transfer provider in the countries where it operates.

Security & reliability

Small World's platforms are fully secured through the use of top-notch security protocols, such as segregated user accounts and HTTPs.

Company size

Since its establishment in 2005, Small World has grown to serve 15 million customers and 800 employees, and now transfers over $4 billion annually.

Transparent pricing

Small World is not transparent in its pricing, failing to disclose that 56% of its fees are hidden in the exchange rate margin.

Can I trust Small World?

Moving over $4 billion for 15 million customers across the globe, Small World is a well-established and trusted international money transfer provider that has been in the field for over 15 years.

Service & Quality

6.2

Opening an account

Opening an account with Small World is a lengthy and laborious process, especially when it comes to ID verification, which might add to the transfer time if you are using Small World for the first time.

Making a transfer

Once you have a Small World account, making a transfer with the provider is a relatively simple process.

Contacting support

Though Small World has live chat and phone support for customer service, it is not available 24/7 and customer service requests may take several days to be considered.

Small World's Service Quality

Although Small World has good customer service options and makes sending money a relatively easy process, opening an account with the provider is a lengthy and sometimes discouraging process.

Monito's Impressions During Our Test

Despite Small World being great for its low fees and rates, especially when sending money for cash pickup, we were unimpressed with the speed of service experienced with the provider. Small World’s website is slow to navigate, its sign up process is lengthy, and its customer service slow to respond to requests. While making a transfer was relatively easy in the end, the steps taken to make a transfer possible greatly slowed down the process.

Fees & Exchange Rates

9.0

Transfers to a bank account

Small World is competitively priced in 75% of searches for bank transfers, but is only the cheapest option in 5% of cases.

Transfers to cash pick-up

Small World excels when it comes to its pricing on transfers for cash pickup: Small World is the cheapest option in 43% of searches for cash pickup and is priced competitively in almost 90% of cases.

Small World's Fees & Exchange Rates

When it comes to transferring money for cash pickup, Small World offers the cheapest fees and rates in 43% of cases and gives a competitive offering in almost 90% of relevant searches. Small World ranks slightly less well when it comes to transferring directly to a bank account – offering the cheapest option in only 5% of cases – but it remains competitive in a highly respectable 74.3% of searches, making it an overall excellent provider specifically for its fees and exchange rates.

Compare Small World's Fees & Exchange Rates

Customer Satisfaction

8.5

Customer review score

Small World has made an overall good impression on its customers, earning 4/5 stars on Trustpilot.

Number of positive reviews

With around six thousand 4- and 5-star reviews on Trustpilot, Small World has a large number of positive reviews that speak to customers’ good experiences with the provider.

Customer Reviews of Small World

Small World is well-reviewed by its customers, receiving an overall 4/5 stars on Trustpilot and a total of nearly 6,000 4- and 5-star reviews.

Positive Review Highlights

  • Many customers are very happy with the service of Small World and are loyal to the company;
  • Fees and exchange rates are often better than banks or traditional money transfer operators;
  • The speed of the transactions is a positive aspect often mentioned in the reviews.

Negative Review Highlights

  • Some users had issues with their transfers due to the length of the compliance process;
  • A few customers experienced delays in their transfers;
  • Customer support sometimes isn’t very responsive, especially on the live chat support.

How Small World Works

  • Step 01

    Check Small World's Rates

    Use Monito's comparison tool to understand Small World's exchange rates and fees to ensure they are the cheapest option for your international money transfer. You can find the cheapest way to fund your transfer (pay-in) and receive the money (pay-out).

  • Step 02

    Create an Account with Small World

    You can sign up for Small World on the web or via the mobile app using an email address. You’ll need to provide Small World with your full name, residential address, date of birth, and the reason for your money transfer.

  • Step 03

    Verify your Identity (KYC)

    Next, you'll need to upload images of identification documents such as a passport or ID card before being able to access your Small World Account.

  • Step 04

    Initiate a Transfer

    Enter how much you're sending, the destination country and currency, and delivery method. If you decide to send money to a cash agent location, you need to pick with an agent exactly on a map.

  • Step 05

    Add a Beneficiary

    Enter the recipient’s details, including their full name (which should match the name on their ID.)

  • Final step

    Pay for your Transfer and Click "Confirm your transaction"

    Pay for your transfer with the payment method you selected, then click 'Confirm your transaction'. Voilà, the money is on its way!

    Try Small World

Small World FS’s Regional Brands

Small World FS was founded in 2005 by Nick Day (the company’s current CEO), Michael Kent (current CEO of Azimo) and three other co-founders. Today, the company encompasses different brands in different countries:

Small World Choice

Canada, USA and Spain

Small World Express Funds

United Kingdom

Small World Global Link

United Kingdom

Small World LCC

Belgium, Ivory Coast, Germany, France, Ireland, Luxembourg, Netherlands, Portugal and United Kingdom

Small World Swiss Transfers

Switzerland

Small World Universal Envios

Spain

Small World Uno Money

Spain and Italy

These different brands can sometimes be confusing, but the local entities (which in most cases were once independent companies which were acquired by Small World FS) are less relevant if you want to transfer online, as their digital presence is unified under the Small World FS brand.

Small World Frequently Asked Questions

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