Second largest money transfer network in the world Fast (but often expensive) money transfers
MoneyGram is the second-largest money transfer company in the world (after Western Union), allowing people to send and receive cash within minutes in over 350,000 agent locations across the world. You can also send money on MoneyGram.com or through the MoneyGram mobile app in the US, the UK and Germany, using a debit card, credit card or bank account (US only). In certain countries, your money transfer can be deposited to your recipient’s bank account, mobile wallet or prepaid card; or delivered in cash directly to your recipient’s home.
The company’s large network of agent locations and its availability both online and offline make it a highly convenient service which covers the needs of most people. Its size and long track record also guarantee that your money is safe when sending it with MoneyGram. The downside is that sending MoneyGram can be expensive, as the service can have higher fees and poorer exchange rates than those of specialized online providers.
by Laura M Bronson
I sent $1,000 to Mexico on December 21st they told my uncle that he didn't have one of his numbers right. So they didn't give him the money I came back...Read more
I sent $1,000 to Mexico on December 21st they told my uncle that he didn't have one of his numbers right. So they didn't give him the money I came back to the store and they told me that the money was already refunded. I told them that they did no refunded me anything. They told me to call MoneyGram I did and MoneyGram told me that they were going to open an investigation. I called a week later and they told me that they were atill investigating.... I call them 3 weeks later they told me to come back to the store which I did the agent at the store called them and they told them that the investigation was still going on... It's been over 5 weeks and they still have my money and kept telling me that they're investigating. Do yourself a favor don't ever use this company they like to steal money from honest hard-working people
by MaPo Kinnord
MoneyGram is refusing to send funds raised in a GO FUND ME campaign to get menstruation kits to women and girls in Africa. REALLY?!!!!!! Days for Girls...Read more
MoneyGram is refusing to send funds raised in a GO FUND ME campaign to get menstruation kits to women and girls in Africa. REALLY?!!!!!! Days for Girls in Tamale can't get money and I (Xavier University of Louisiana professor) can't send it to them. Check out - daysforgirls.org/ FB com/days-for-girls-pads-brong-ahafo FB com/Days-For-Girls-GhanaTamale-1795903380636595/ FB Days-for-Girls-New-Orleans-682118008498164/ More money to send via Western Union means fewer girls get kits. I thought this was what MoneyGram was for. If they can't let us send the money than Please make a donation to make up the difference.
Since I tried to use this terrible service I never was successful using this service online. My transaction from Europe to Africa always was cancelled...Read more
Since I tried to use this terrible service I never was successful using this service online. My transaction from Europe to Africa always was cancelled without any proper reason. I was asked to go to a local shop. Because of the urgency of this transfer I was forced to do this. Using the shop which is a lot more expensive I was successful transfering the money. WorldRemit is the better company if you want to transfer money into foreign countries.
by Jessica Aydelott
Today we went to money gram in Oakridge tn and tried to send alot of money upon sending they refused to allow my daughter to receive the money when I...Read more
Today we went to money gram in Oakridge tn and tried to send alot of money upon sending they refused to allow my daughter to receive the money when I called the customer care line they asked me so many personal questions that they should not need I would have given a lower rating if it was an option do not use this service again, or ever of u haven't yet...
by Rory J
First 2 payments got sent. I tried to check the last one, it wouldn't let me sign in. I contacted them, they said I have breached the terms of conditions...Read more
First 2 payments got sent. I tried to check the last one, it wouldn't let me sign in. I contacted them, they said I have breached the terms of conditions when I did nothing wrong. The man I spoke to on phone (wasn't at all well spoken English and started getting argumentative and sarcastic about my account getting closed) they won't provide me with any details as to what I did wrong. They refused to show me any invoices of my previous payments (for proof) also still haven't received my £450 refund. FRAUD COMPANY. DO NOT DEAL WITH THESE SCAMMERS.
by Toyin Bakare
Terrible terrible company and terrible customer service.. pls stay away from using this company.. people are trying most times to send money to their...Read more
Terrible terrible company and terrible customer service.. pls stay away from using this company.. people are trying most times to send money to their family members because some emergency are going on and their family member need the money asap.. money gram is cancelling transaction they already provided you a reference number and transaction they tell you is available for pickup..only for the recipient to be told that transaction is cancelled.. meanwhile.. MoneyGram never gives a courtesy call to the sender to advise of the development so that appropriate action can be taken to rectify the issue..you know of the development when recipient notify you at midnight because of time difference.. when it is too late to do anything immediately to fix the situation... Terrible terrible terrible service.. I would rather pay more service fee for a more reliable money transfer service company than use MoneyGram ever again.. on top of that... Their customer service is atrocious..
I tried to send some money over for my cousin who has just passed her GCSE's, my very first time with moneygram it went all the way to the last page than...Read more
I tried to send some money over for my cousin who has just passed her GCSE's, my very first time with moneygram it went all the way to the last page than it says we have blocked your account, go to a shop and send it! seven hours and speaking with three customer services made no difference in the end I realised I was wasting my time with this company so told them to delete all my data and advised them that I should have checked all the other 1 star reviews moneygram has received before wasting my time on them.
by Elza Hart
Hi. I have a question, where I can write negative experience about money gram? My friend in Russian had cancer and she was in hospital. I send money...Read more
Hi. I have a question, where I can write negative experience about money gram? My friend in Russian had cancer and she was in hospital. I send money 2times to her husband he pick up 1time and second time the cancelled. I was upset because it was for Christmas but they say return money in 3-10 business day. I though ok. I can send her ( she was out of hospital 19) on pay pal maybe. Today 1/5? No money. I call them and they said your case is normal and I send request to other department and they going to answer. Call us in 2days. I am so angry. She has 4month baby and her husband doesn't work, taking care of her 1/11 she will have chemotherapy start. She need it. And I cant send it. It was not small money that I send. I am very upset with Money gram!!
by Kieron Douglas
A complete farce of a service. I needed to receive some money from my father. I spent hours going to five different MoneyGram agents: four of them the...Read more
A complete farce of a service. I needed to receive some money from my father. I spent hours going to five different MoneyGram agents: four of them the person responsible was on holiday or their connection with MoneyGram was not working! The fifth one made me fill in their forms, went through my ID and then said they could give me my money because the sender's name was not spelled correctly on my form! As the other reviewers here have said, MoneyGram and their network of mainly dodgy backstreet agents will use any and every excuse to NOT give you your money. There is so much paperwork and bureaucracy imposed by MoneyGram that it's not worth using the service anymore. It's a convoluted process to get your money. Their agents are mainly low-paid, salaried staff and therefore have no motivation or desire to help you. They just want to get rid of you.
by Adam Perks
Someone paid me $USD 250 by moneygram, was sent in circles from each 7-eleven telling me they don't dispense more than $200 but other 7 elevens will. ...Read more
Someone paid me $USD 250 by moneygram, was sent in circles from each 7-eleven telling me they don't dispense more than $200 but other 7 elevens will. This isn't mentioned in the website (unless there is fine print somewhere). One 7-eleven even advised me they put money onto a pre-paid credit card for you, and to go visit a certain 7-eleven. Went there and they looked at me like I was some kind of idiot. I ended having to go a shopping center out of the way in business hours. You'd think they can just put money onto a debit card or credit card. Pretty archaic system and lack of training to staff is evident. Not something I will use again for receiving money.
by ann alexander
My elderly mother sent me money that I needed to hold for a proceedure. When I went to get the money I was told it had expired and could only be...Read more
My elderly mother sent me money that I needed to hold for a proceedure. When I went to get the money I was told it had expired and could only be refunded. She sent me $300 so she spent a pretty penny for the fee. They refused to let me get the money even after she called with the information that they needed. They even refused to let either of us talk to a supervisor. The only good reason that I can see for this rule is so they can take people's money for nothing and make them pay again for the exact same thing. There was no way for me to know that there was a time frame, receivers generally only get a reference # from the sender. They are a rip off and my mom will use paypal from now on. Moneygram are theives.
You are put on hold for ages (over the phone) and transferred from department to department. Lol. The customer service is a joke coming from this company.
by Anthony Neri
Same here. I used Moneygram several times to send money to my relatives and never had problems. Unfortunately two days ago, for no reason, they blocked...Read more
Same here. I used Moneygram several times to send money to my relatives and never had problems. Unfortunately two days ago, for no reason, they blocked the payment so my relatives couldn't collect the money. I got my money back, except the fee. I'll never use Moneygram again!
by Lee Phillips
Absolutely the worst. Please don’t use them. They took my money and wouldn’t give it to my son who desperately needed it in Peru and said they would...Read more
Absolutely the worst. Please don’t use them. They took my money and wouldn’t give it to my son who desperately needed it in Peru and said they would refund it but they still have not refunded it. Stay away.
I just went through the same thing as most users on this site. I have had a Moneygram account for about 3 years now and it's been my preferred way of...Read more
I just went through the same thing as most users on this site. I have had a Moneygram account for about 3 years now and it's been my preferred way of sending money to family members in Europe and Africa. Today, I went to send money through my account; input all the personal information requested, credit card, passport number etc. and hit sent. It gave me an authorization number with a message: "We received your transaction request and are working on it. You will receive communication once the transaction has been processed. Generally this only takes a few minutes". It listed the amount, the fees, the total etc. Below this message was a "My Account" button. I waited for at least 20 mins and nothing seemed to be happening, so I decided to click on the "My Account" button, clicked on "transaction history" there it showed the transaction as "declined". So I thought, maybe I should log out and log back in (kind of refresh), since it never showed me any message when I hit sent. Lo and behold, I couldn't log in, it didn’t indicate if my account was deleted or not. I called their 1-800 number & talked to this guy with an accent which suggested he was in India. He told me my account had been deleted by their machine. And like everybody, I was on the phone for next 20 mins trying to get out of this guy how do I find out why my account was deleted since he couldn't tell or didn't seem to know why. No luck with that. He just kept repeating the same thing. Couldn't give me a number to call and kept telling me, I should go to an agent location. Thanks "smarty pants", there is a reason I created an online account to send money instead of driving 20 mins just to go send money. This is a useless company and I will be posting this message in any messaging board about Moneygram I can find. All these years, I thought Moneygram was my preferred option to send money, boy was I proven wrong. I am done with this company, and I am putting a watch on my credit card or usage of my SSN/stolen identity and if my identity is stolen, I am going after Moneygram. And that I mean it. Horrible Company. Stay away
by Vadim Buguta
I got blocked for no reason Now I can’t send money in different countries to help people in need
by Gui Von Trotinovich
I went Online for a simulation to send 2500 overseas, you have 20$ of fees... You go at the desk, they ask 110$ of fees... No explanation... Forget it if...Read more
I went Online for a simulation to send 2500 overseas, you have 20$ of fees... You go at the desk, they ask 110$ of fees... No explanation... Forget it if you want to send money elsewhere than USA or Mexico
by Maria Aleksandrova
Unacceptable customer service, rude phone operators, would not provide her name and kept repeating that she would not transfer me to a supervisor/manager....Read more
Unacceptable customer service, rude phone operators, would not provide her name and kept repeating that she would not transfer me to a supervisor/manager. No apologies, no sympathy for wasting mine and my father's time 2 days in a row. I have never been this frustrated with a company before. I don't know how you all are still in business, it seems you scam people and constantly make people's lives difficult. The amount of stress and money you've cost me will definitely make me go back to using Western Union, despite the higher rates. You've just lost a loyal customer.
Unbelievable. I am a business professional and tried sending $100 USD to a close friend in Vietnam from the U.S. for the first time. They asked for a...Read more
Unbelievable. I am a business professional and tried sending $100 USD to a close friend in Vietnam from the U.S. for the first time. They asked for a photo of my ID which I provided. Everything seemed to have worked just fine. It said "Processing Transaction" so I tried to sign back in several minutes later to check the status of it. I was unable to sign back into my account and provided a number to call. I called the 1800 number and politely asked what's going on. She very rudely informed me, "Your account has been closed because we don't feel comfortable with you using Money Gram and you need to find another service." I asked her why and she refused to provide any details and rudely continued telling me I need to find a different service.
by Stiv Ushka
Tried to send money (USD 250) from UK to a personal friend in Ukraine. First, I couldn't make the payment online because they said there were security...Read more
Tried to send money (USD 250) from UK to a personal friend in Ukraine. First, I couldn't make the payment online because they said there were security concerns. I was advised to go to a local Moneygram agent and pay in cash. Second, I did exactly that - paid in cash. (Note: the customer service from the agent was flawless). Online, when entering the transaction to code, it showed that the money was available for pickup. So my friend then visited several Moneygram agents in the Ukraine to attempt pick up and wasted half a day doing so - and still could not get the cash. When I call back Moneygram I speak to customer services who are just reading a script, telling me that because there have been reports of online scams, they do not allow these transactions. (Initially their customer service rep confused 'Ukraine' with 'United Arab Emirates'. Nothing I could say about the details of friendship with the recipient made any difference. So Moneygram was a complete waste of my time. Particularly annoying is that their website claims to do exactly what it doesn't do in reality - send money to individuals abroad. Useless.
by Robert Sisson
I have used Moneygram for many years. I tried to do the transaction online normally. But many times, Moneygram declines my transaction with no reason...Read more
I have used Moneygram for many years. I tried to do the transaction online normally. But many times, Moneygram declines my transaction with no reason given, not even an "over you limit for the month" message. I call and get no good answer. So I go to a local Moneygram location to send the money, and usually ok then. But on 11/11/2017, I sent some money online, and it was approved(received the email of approval with the code needed to pick up the money). When my friend went to get the money, she was told that the code did not exist. I called Moneygram and they gave me a story about "she must have received a lot of money from other people, and the government of that country, Costa Rica" had shut down the transaction. Hmmmm. Well, I know for certain that this girl is poor and her family is poor and no one else would be sending her money. Also, I had not sent her money for some time, so I was no where near the monthly limit. Moneygram did however refund my money including the fee, but it took 12 business days to receive. I went to Western Union and had no issue sending the money. So Moneygram is telling me that it was the Costa Rica government that cancelled the transaction? Hmmmmmmm No more Moneygram transactions for me.
by Keisha Campbell-Ellis
Too bad half a star no star isn't an option. I would suggest u use another entity to send money or u will b sorry using this one..
by mike parr
So I needed to send quite a large sum of money (£750+) to a person I know and trust in China, so did what was required, used my ID as requested and sent...Read more
So I needed to send quite a large sum of money (£750+) to a person I know and trust in China, so did what was required, used my ID as requested and sent it off, got my MTCN number to give to the receiver which I did. They then go to collect it a their end only to be told that the transaction is not valid, so after a conversation that I could barley hear and understand (foreign call centre) I was told it had been declined (no reason given, just they have stringent checks in place) whatever the hell this means, kept asking for a proper explanation, but this was like me asking a brick wall the same question!! So I am then informed after calling my bank that Moneygram have taken the money from my account, so another call to the impossible foreign call centre to be told I must wait for the money to be debited from my account (which was 3 days later) and then they will send a refund in 3-10 business days. Absolutely fuming does not even come close that they have over £750 of my money until god knows when, just in the run up to Xmas aswell. PEOPLE DO NOT USE THIS COMPANY, UNLESS YOU LIKE A LOT OF HASSLE AND HOURS ON THE PHONE TO PEOPLE YOU CANNOT UNDERSTAND OR HARDLY HEAR!!
by Jeanne Mean
Horrible experience, Awful customer service, Heartless employees and Worst Company to go to if you need to transfer money !!! They held transfer i made...Read more
Horrible experience, Awful customer service, Heartless employees and Worst Company to go to if you need to transfer money !!! They held transfer i made for Funerals for 24 hours (promised time was 10 minutes), i had no idea they were not even thinking of making a transfer until i call them myself because i found out from the relative overseas that they went to money gram and were told that there was NO transfer...after i called them..they started to asking me all kind of personal questions...even asked me - Who Died ??!!! ...then they refused to transfer money....horrible...horrible...horrible !!!! mean time 24 hours has passed...They are Awful!!!!
by Orlando Ramos
I have been using MoneyGram to send money to my family in Puerto Rico since 2016. I usually do go into a Walmart and do the transaction manually with...Read more
I have been using MoneyGram to send money to my family in Puerto Rico since 2016. I usually do go into a Walmart and do the transaction manually with cash. Well today my family needed money very urgent as things in PR after hurricane Maria have been very difficult. I tried to do it online and found a whopping $50 charge for taking it out of my debit card. Since my family needed this urgently, i decided to go ahead and paid that ridiculous fee. At the end of my transaction Moneygram site said that my account was locked and the transaction was not approved. I call the customer service number and it directed me to someone in central america. A guy named Comal? he had a thick accent so it was a bit hard to understand. Anyway his explanation was that their "system wasn't comfortable approving the transaction? I asked for a technical answer as to why it was denied. My Visa card is from a national accredited bank and its an actual debit not even like a credit card. So he said i need to find another provider as they will not take my transaction. His explanation was that their system didn't feel comfortable taking this transaction. So i said i didn't know that computers had PMS, all i wanted to know was the reason why. Did i enter a wrong number or something ? This rep's attitude was deadpan and couldn't give me an answer as to why. Five minutes later i sent the money successfully though Western Union, and was only $19.99 so I will only use Western Union from now on. I will make sure that my entire family wont use your services anymore as well. This is what happens when companies get too big..
by Melissa Hensley
DO NOT use Money Gram. They ask for your personal information AND half of the time they don't even give people their money that was sent to them. My...Read more
DO NOT use Money Gram. They ask for your personal information AND half of the time they don't even give people their money that was sent to them. My mother is 83 years old and she sent me a few hundred dollars through the piece of crap company and they won't even give me my money because they said some of her information is missing. That is not the first time they have done this to me. The last time they called my mom and asked her for her bank account number and how she was getting all of her money and all kinds of unreasonable, unacceptable, personal questions that were none of their business.
by Adnan Qayyum
Really bad. I wish I could give the star less then zero. My partner sent me money and I didn't take it out becoz I managed from my frnd. When I came back...Read more
Really bad. I wish I could give the star less then zero. My partner sent me money and I didn't take it out becoz I managed from my frnd. When I came back to collect the money which was sent from by my partner the good news was Some one took the money I said what Its not secure any one can take your money just carfull Their agent don't follow to ask proof of i.D and reference number. And on top There so called customer supervisor asked my partner that are we in relationship?? Does we have marriage certificate? And when I askd him it's not your business to ask these kind of questions and are these kinds of questions is in your policy. And he said yes. One more question want to share with you all of that after complaint been put they said what are you expecting from moneygram.loool Just last words please don't use money gram. Just don't use money gram advised
by Ian McDonald-Wallington
Since I first signed up with MoneyGram I have been sending the same amounts of money to the same 3 people, my Fiancée and 2 of her friends for them to...Read more
Since I first signed up with MoneyGram I have been sending the same amounts of money to the same 3 people, my Fiancée and 2 of her friends for them to collect and give it to her, the same amounts to the same person on the fortnightly basis. Suddenly in November 2017 (about 6 Months down the line) neither my Fiancée's friends or herself were able to collect the money. I phoned through to the Customer Services and asked why when it was showing as available for pick up on their Tracking system on their website, firstly I was given an excuse that my Fiancée's friend was being denied to collect the money because she has been receiving money from a number of different people around the world (I would have never known anything about this as I live 4,000 Miles away and her private life is nothing to do with me) so it first seemed as if I was being penalised for someone else's actions. 2nd I was told to wait while I was passed to another department but left on hold for over half an hour then on hanging up and ringing back I was passed to the other department but given no proper explanation. 3rd I was passed to 3 different people and the 3rd person asked where the money I was sending was coming from and when I told him it was from my savings account he had the cheek to ask for my bank Sort Code and account numbers which I refused to give to him and then asked how much I have got in my bank account which I told him is none of his business, he then just hung up on me. I then emailed a complaint and have since been told that I am supposed to have violated MoneyGrams Terms & Conditions. If this is the case then MoneyGram are not a verry responsible company as they must have also violated the exact Terms & Conditions of theirs at the exact same times on the exact same dates as me by allowing all previous payments to go through to the exact same people without any problems. After sending this complaint I received a very abusive message from MoneyGram that showed as if they are trying to make me out to be some kind of criminal when I know for a fact I have done nothing wrong. I have requested a proper explanation to why I have been black listed by them which is a persons legal right to request and any company's legal obligation to give on request over here in the UK but still have not been given any proper explanation. To me, after this experience MoneyGram are BAD, RUDE, UNREASONABLE AND UNFAIR. It is my belief after reading several other cases on line similar to mine that MoneyGram are not interested in surving loyal customers who only need to send small amounts at a time but are only interested in those who send thousands from one country to their home countries on a weekly basis probably committing fraud or money laundering. MoneyGram should be closed down and banned from ruing any such business in the future. They are also keeping peoples money and refusing to give them refunds after black listing them.
by Tchanturia Davit
WORST EVER! I've sent money before with money gram international and had some issues, but this time its very different! People who are answering phones...Read more
WORST EVER! I've sent money before with money gram international and had some issues, but this time its very different! People who are answering phones are so incompetent that I can not even talk to a normal HUMAN BEING who will answer any question at all... I sent money and they charged me twice, then they blocked an account for "Security Purposes"! RUDE< unprofessional, hanging up and making no sense!!! I am rating them all 1's... If that helps their supervisors to review and make changes in their unprofessional world of money transfers!!! Never again!
by Ronald Broderson
My account is locked and can never be used again. It is also impossible to set up a new account>
Moneygram has very bad reviews on Trustpilot, with 84% of the 74 customers who have given their feedback rating the company 1 star out of 5. Here is what MoneyGram’s customers have to say:
Note: Moneygram is not inviting its users to share their experience with Trustpilot which could partially explain the extremely high proportion of bad ratings. The 1/10 rating might not be representative due to the low number of reviews.
Until 2017, MoneyGram International Inc. was a publicly-traded company on the Nasdaq Stock Market with a $680 million market capitalization. It was then acquired by the Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba. Ant Financial is an enormous company, powering the majority of online payments in China and valued at $60 billion at the time of its acquisition of MoneyGram. Working together as one with Ant Financial will significantly strengthen MoneyGram and its ability to build a robust global corporation.
MoneyGram has close to 3000 employees worldwide, the majority of which are located outside the US in the 30 countries where the company has offices. With a track record of close to 80 years, the company has acquired and demonstrates a significant expertise in the money transfer industry. MoneyGram has built its reputation through the quality of its service, which provides a convenient and safe way to send money to or from nearly every country in the world. The MoneyGram brand is recognized and trusted globally, thanks in part to its network of agent locations which, apart from Western Union’s, is unmatched by any of its competitors.
MoneyGram is subject to a wide range of laws and regulations of countries around the world. MoneyGram is licensed in all 50 US states, as well as in the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. In the UK, MoneyGram is licensed as an Authorized Payment Institution under the European Union Payment Services Directive, which allows MoneyGram to provide payment services throughout the European Economic Area. Many other jurisdictions which MoneyGram operates in impose licensing or other regulatory requirements. These include minimum capital requirements, compliance with operational procedures, agent oversight and maintenance of reserves, and are are specifically designed to protect consumers’ funds. MoneyGram takes its regulatory compliance very seriously, and invest on average $50 million a year into its compliance program.
So, is MoneyGram safe to use? Absolutely. MoneyGram couldn’t be the second largest money transfer provider in the world if it didn’t adequately protect its customers’ funds.
|Time to open an account||A few minutes|
Cash home delivery
|Advanced currency contracts||No|
|Required documents||ID, Proof of Address|
|Type of service provider||Global money transfer operators|
|Headquarter||Dallas, Texas, United States|