TransferWise - Independent review

All you need to know before sending money with TransferWise

Mid-market exchange rates Competitive and transparent fees Excellent user experience

8.30/10 Very good
Learn more

TransferWise review by Monito

TransferWise acts as a secure intermediary in an international bank to bank money transfer. They charge a low and transparent transfer fee and convert your money at the true mid-market exchange rate. You can pay with a bank transfer, debit and credit card, or even with Apple Pay with the TransferWise iOS app in the UK. In most cases, the money will arrive within 1-4 working days on your recipient’s bank account.

TransferWise is a top choice for international money transfers between bank accounts, as evidenced by the dozens of thousands of excellent TransferWise reviews on Trustpilot. They can send 38 different currencies to 72 countries, and are one of the very few companies who can offer the true mid-market rate. Their low and transparent transfer fees make them extremely competitive.

The cherry on the cake? The TransferWise website and mobile apps offer a spectacularly great user experience, which make everything from signup to transfer simple and efficient.


PROS
  • You get the true mid-market rate
  • Low and transparent transfer fees
  • Fantastic user experience
  • Excellent customer reviews on Trustpilot
CONS
  • Limited number of supported countries
  • Transfer time can be a bit long depending on where you’re sending to
  • You can only send to a bank account



Reviews powered by

32,767 customer reviews on TransferWise on Trustpilot


20 hours ago
by Tyler A. Kristjanson

5 stars

New User

I was new to TW, but I did some research in advance and it seemed to be a secure way to transfer funds and with a much better exchange rate then the bank....Read more

I was new to TW, but I did some research in advance and it seemed to be a secure way to transfer funds and with a much better exchange rate then the bank. As I was a new user I had to verify my details, which only took a very short time and relatively easy (I already had a copy of my passport photo). In a matter of days I was able to register, send my money and then receive into my account abroad (SYD-YYZ). Also, no bank fees which is a plus. It was a very easy process and I will use this service again as well as recommend to others!

20 hours ago
by Dimitri

5 stars

Amazing experience..

Amazing experience... Setup is so simple, litterally few min only and verification is straight forward. Contact centre is very prompt to answer any...Read more

Amazing experience... Setup is so simple, litterally few min only and verification is straight forward. Contact centre is very prompt to answer any questions, very friendly and useful. And last but not least, borderless is gold for converting rates instantly at a guaranteed rate, and transfer locally with no fees!! O and transfers are super quick as well as it means they are local as well. Overall THE BEST, thanks Transferwise

20 hours ago
by Jim Wilson

1 stars

Delays...delays....delays....tells our …

Delays...delays....delays....tells our company employees will receive the notice when the next few hours after we should have received it 2 business days...Read more

Delays...delays....delays....tells our company employees will receive the notice when the next few hours after we should have received it 2 business days ago and then it never happens. This company gets worse and worse every single transaction you perform with them


More reviews

20 hours ago
by V A

5 stars

UK to Russia transfer

UK to Russia transfer. Brilliant from start to finish. I actually got a refund credited back to my account for the difference in exchange rate. Customer...Read more

UK to Russia transfer. Brilliant from start to finish. I actually got a refund credited back to my account for the difference in exchange rate. Customer service is brilliant as I initially stated the name of the recipient slightly wrong (misspelt), so they bounced the payment back. When I queried the issue the young girl on the phone was very helpful and sorted it out very efficiently. Money successfully arrived at destination the following day. A saving of £375 compared to 3 main banks' exchange rates if transferred on the same date (I actually checked). Genuine company (I've looked at their accounts filed with Company House too : ). Will definitely use again. Thanks, guys

20 hours ago
by Sandeep Thukral

5 stars

Excellent service to India

Excellent service to India. No middleman information required. No SWIFT code, BIC BS. All I needed was the IFSC Code and the Account Number. It was a...Read more

Excellent service to India. No middleman information required. No SWIFT code, BIC BS. All I needed was the IFSC Code and the Account Number. It was a transfer to my own account. ID Verification took 10 minutes and in the meantime, I had set my transfer up. I paid by iDeal (local transfer service form Bank account) and within 45 minutes or so, the converted Rupees were in my bank account in India. I am really amazed!!

20 hours ago
by Laszlo Apro

5 stars

Very good service

Very good service! A satisfied customer form Hungary!

20 hours ago
by Jonny 1619

2 stars

Disabled account without explanation.

Disabled account without explanation. Good service (in terms of sending the money, exchanging into other currency), unfortunately not so good customer...Read more

Disabled account without explanation. Good service (in terms of sending the money, exchanging into other currency), unfortunately not so good customer support/approach. My TransferWise account was disabled (sadly without receiving any kind of notice at all). I understood that my account was disabled from the address bar in my web browser. This has happened while trying to send money from my own bank account to my other own account. I believe this is not the right approach - I mean, imagine your bank would just decide to disable/close your bank account without informing you. And when you would try to log into your internet banking, you would be just taken back to the homepage without any explanation (except for the "/userdisabled" in the address bar of the browser). This is just not right, not to mention that at the time they were processing my transaction of over 1000 EUR. Therefore, I would recommend using other provider of exchange rate services - in my case Revolut which worked fine for me and offers more options (issuing payment card, insurance). I give 2 stars for the previous transactions that were OK/successful.

20 hours ago
by Sainath Venkata

5 stars

Transfer in a jiffy

Easy,Fast and reliable money transfer service

20 hours ago
by Sharon Toh

5 stars

I get to earn more thanks to TransferWise's Borderless account

Thanks to TransferWise's Borderless account, I could provide my clients in the US, UK, Eurozone and Australia with a cheap and convenient local option for...Read more

Thanks to TransferWise's Borderless account, I could provide my clients in the US, UK, Eurozone and Australia with a cheap and convenient local option for making payments to me. I don't incur any fees for receiving payments from them. What's more, TransferWise's net exchange rate after deducting conversion fees is at any time much better than even the banks if I were to receive the payments directly via TT/SWIFT (regardless of the amount involved - small or large sums). In other words, I get to earn more by receiving payments through TransferWise's Borderless account. I am looking forward to the launch of more currencies with local bank details so I could also enjoy the same benefits with my clients in other parts of the world.

20 hours ago
by Vinu Felix

5 stars

Truly Reliable, pain free, quick and responsive

One of the best financial payment processing partner for any freelancer. Support responds very fast and transactions are fast and very transparent in...Read more

One of the best financial payment processing partner for any freelancer. Support responds very fast and transactions are fast and very transparent in terms of charges. Too bad they had to stop Borderless accounts in India but I hope they'll find a way around it soon. Approvals are straightforward. Forex rates are good too. Wish they had escrow facilities as well and integrated more with sites like Guru.com and other freelance platforms. Highly recommended company from my own experience

1 day ago
by Stephen Jones

5 stars

Well worth the hassle

I had to jump through a few hoops setting up my account (scanning documents, waiting for approval, etc) but once all that's done, it was a breeze. I...Read more

I had to jump through a few hoops setting up my account (scanning documents, waiting for approval, etc) but once all that's done, it was a breeze. I wanted to transfer a fairly large sum from UK to Oz and couldn't get past the banks poor rates. TansferWise rates are live and they just charged me a nominal fee, so I'm about $1000 in front. Would highly recommend.

1 day ago
by juanita morgan

5 stars

Child brake

It was good I found out things I didnt know fun.

1 day ago
by Richard Thorne

5 stars

Oustanding

A fantastic service, fast and very reasonably priced. Their Borderless account service is exceptional! TransferWise has saved me a lot of money that would...Read more

A fantastic service, fast and very reasonably priced. Their Borderless account service is exceptional! TransferWise has saved me a lot of money that would otherwise have gone to my bank in fees and substandard conversion rates.

1 day ago
by Rajinikar Reddy Lenkala

5 stars

Excellent app

Excellent app !

2 days ago
by Gopalkrishna Upadhya

5 stars

Very good rate provided at reasonable …

Very good rate provided at reasonable fee. The amount credited within 6 hours. Great

2 days ago
by Joao

5 stars

One of the best services on the web

I have been using Transferwise to do all my transfers since 2015. Until now i've never had a problem with this company. They are fast and reliable....Read more

I have been using Transferwise to do all my transfers since 2015. Until now i've never had a problem with this company. They are fast and reliable. Therefore, I personally recommend as i believe one of the best services on this segment in the UK .

2 days ago
by wolsey

5 stars

Excellent service.

Excellent service.

2 days ago
by Mohit Jagtiani

1 stars

Too costly and uncertain way of Transfer

Just too costly and uncertain way of transfer, there are better options in the market.

2 days ago
by Tess Hudson

2 stars

The transfers page is light on detail

The transfers page is light on detail. In my case I have an account with ANZ, a BDO Unibank and a Transferwise borderless account. When I have transferred...Read more

The transfers page is light on detail. In my case I have an account with ANZ, a BDO Unibank and a Transferwise borderless account. When I have transferred Money to myself it is as clear as mud which account I have transferred money to.

3 days ago
by Freedom and Balance

5 stars

This is the best deal for small and …

This is the best deal for small and medium size international transfers. Slight usability issues notwithstanding it saves you a bundle if you make the...Read more

This is the best deal for small and medium size international transfers. Slight usability issues notwithstanding it saves you a bundle if you make the effort to jump through their verification loops (especially if you're sending CAD).

4 days ago
by Chris Gannon

5 stars

Happy so far

I've recently started using TW for my US clients and so far I'm very happy with the speed of transfer and the lower fees. I'm definitely saving money with...Read more

I've recently started using TW for my US clients and so far I'm very happy with the speed of transfer and the lower fees. I'm definitely saving money with the Borderless Account which was the whole point. It's living up to its promises so far.

4 days ago
by Soumyajit Kar

5 stars

Unimaginably fast and hassle free

Unimaginably fast and hassle free. It literally took 5 minutes to do an international transfer between personal accounts. The transaction cost is also...Read more

Unimaginably fast and hassle free. It literally took 5 minutes to do an international transfer between personal accounts. The transaction cost is also quite low.

4 days ago
by Max Casu

5 stars

Great service

I have been using Transferwise for a while and I am very satisfied with their service it's a great company, efficient, quick, trustworthy and...Read more

I have been using Transferwise for a while and I am very satisfied with their service it's a great company, efficient, quick, trustworthy and transparent....I can recommend it....

4 days ago
by Evelyn Cotter

3 stars

I find Transferwise easy to use and …

I find Transferwise easy to use and highly competitive cost wise, so we've started to use it in our business. We've experienced some issues recently where...Read more

I find Transferwise easy to use and highly competitive cost wise, so we've started to use it in our business. We've experienced some issues recently where my transfers were cancelled for technical issues, so that has been somewhat frustrating. I will continue to use Transferwise however, as I appreciate they are disrupting the finance industry in such a positive way and I'm a fan of what they're doing.

4 days ago
by Renu Sharma

5 stars

Excellent service

Excellent service. I received my money faster than they claimed.

4 days ago
by H Mishra

4 stars

Its a great service

Its a great service, very easy to use. The rate offering is ok and still has competition from other online providers. Its not complete global as yet.

4 days ago
by Alyse McDonald

5 stars

Fantastic Service

Fantastic Service. It was fast and easy to use!! No complaints for a first time user!!! I paid $5.90 in fees to transfer; when I used my bank I paid over...Read more

Fantastic Service. It was fast and easy to use!! No complaints for a first time user!!! I paid $5.90 in fees to transfer; when I used my bank I paid over about $30. Way better savings!

5 days ago
by Niels

1 stars

Borderless Account is a regulatory nightmare

The Borderless Account is not as advertised. More like a regulatory nightmare. Once a payment hits your Borderless account you will be prompted for: -...Read more

The Borderless Account is not as advertised. More like a regulatory nightmare. Once a payment hits your Borderless account you will be prompted for: - business website address - marketing materials - descriptions of you products or services - estimate of your monthly income - estimate of transaction volumes Consider if you really want to do that ! If you don't Transferwise will simply let your money bounce.

6 days ago
by Marlene

5 stars

I got my money fast

I got my money, converted it and transfered it to my bank account all in 24h!!! Amazing speed, amazing rates, great low fees!!! Much much better than my...Read more

I got my money, converted it and transfered it to my bank account all in 24h!!! Amazing speed, amazing rates, great low fees!!! Much much better than my bank!!!100% satisfied!!

6 days ago
by Jones Babu

3 stars

It took me 3 working days to transfer …

It took me 3 working days to transfer money from Europe to India. It not what I expected. Will share more experience based on upcoming transfers.


TransferWise has excellent customer reviews on Trustpilot, with close to 90% of the over 29’000 customers who have given their feedback rating the company 5 stars. Here’s a summary of what TransferWise customers have to say:

Positive
  • TransferWise is great value for money and cheaper than banks
  • Transfers are fast
  • The process is simple, efficient, and fully transparent
Negative
  • A few transfers took longer than initially announced
  • Some personal distaste of the website and money transfer process


Can I trust TransferWise ?

Our users often ask us, is TransferWise safe? Like all the companies on our site, they must meet several safety criteria which make them 100% safe and trustworthy.

TransferWise is a licensed Authorised Electronic Money Institution, and are therefore regulated by the Financial Conduct Authority (FCA) and Her Majesty's Revenue and Customs (HMRC) in the United Kingdom. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held completely separate from TransferWise’s own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe.

TransferWise employs 600 people across its seven offices around the world. Employees give the company a close to 5 star rating on the employer review site Glassdoor, and describe team as a “great company that is doing an awesome job” full of “smart and motivated people”, a company that is “super customer-focused” with an “excellent culture” that is “something special, something different”. One employee wrote: “The product is honest so there's no trying to cheat customers -- it's work you can feel good about doing.“ Overall, it’s clear that employees love working there and that they feel that they are on a mission to make sending money as cheap and convenient as possible.

TransferWise has raised over $115M dollars from world-famous investors such as Richard Branson and Andreessen Horowitz, which has helped the startup sustain its phenomenal growth rate of approximately 15%... per month!

So, is TransferWise safe? Absolutely, we wouldn’t hesitate to trust them even with transfers of large amounts. In fact, we have used them ourselves for a lot of our own international payments.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900507

 







How TransferWise works


  1. Create an account: Sign up for TransferWise in just a few moments. You can do this by connecting with your Facebook or Google account.
  2. Set up your transfer: Enter how much you're sending and where you’d like the money to be received. You can send to your own account abroad, or to another person or business.
  3. Send the money: Send your money to TransferWise with a local bank transfer, by paying with a debit or credit card, or by using Apple Pay.
  4. Conversion: TransferWise converts your money at the mid-market rate and, when possible, matches you with people sending in the other direction. That's why it costs so little.
  5. Money on its way: The converted money is sent to the recipient’s bank account. Everyone gets notified by email, so you always know where the money is.

 


 

TransferWise Exchange Rate & Fees

Transfer fees

TransferWise fees are low and fully transparent. They charge a percent of the transfer amount, with a minimum fee for small transfer amounts. The minimum TransferWise fees and percent depend on the currencies you are sending from and to.

For example, from GBP (British Pound) to EUR (Euro), you will pay 0.5% of the transfer amount with a minimum fee of £2. Sending to COP (Colombian Peso), currently the most expensive currency of TransferWise, will cost you 2.5% of the transfer amount with a minimum of 16,000 COP.


Exchange rate

TransferWise will generally convert your money using the true mid-market rate when they receive and process your money. This means that the TransferWise exchange rate is the fairest exchange rate you can hope for.

In many cases, if you’re sending from or to GBP (British Pound), EUR (Euro) or USD (US Dollar), TransferWise will automatically lock the exchange rate for a time frame of 24-48h so you’re not exposed to exchange rate fluctuations (they call this the “guaranteed rate” feature). This is one way to ensure that your recipient receives a specific amount, which can be useful if you’re paying for bills for example. The only caveat is that your money must be received by TransferWise within the specified time frame, or else the exchange rate - and therefore also the amount received - will no longer be guaranteed.

Alternatively, if you’re sending from a certain list of currencies (see below), you can make a “specific amount transfer”. To do this, you will deposit a small exchange rate protection at the same time you make the payment to TransferWise for your transfer. After your transfer is made, TransferWise will return to you whatever was not needed to convert to the exact specified amount. Currently, the list of sending currencies for which specific amount transfers are available is: AUD, BGN, CHF, CZK, DKK, EUR, GBP, HUF, NOK, NZD, PLN, RON, SEK.


Other fees

In most cases, TransferWise uses local accounts to collect and send funds. This means that there should be no fees charged by the sending or receiving banks, and no intermediary bank fees.

If you’re paying by credit card, you will be charged a credit card fee of 0.3% - 2% depending on the currency you’re sending from and the type of credit card you are using. Debit card payments are free, unless you’re sending from AUD (Australian Dollar), CHF (Swiss Franc) or NZD (New Zealand Dollar) in which case you will pay a debit card fee of 1.2% - 2%.

TransferWise sends certain currencies via the international SWIFT network, which most banks will charge a fee to receive. If you’re sending to these currencies, make sure you check with the receiving bank how much they charge for incoming SWIFT payments. TransferWise SWIFT currencies are: CAD (Canadian Dollar) over $5000, JPY (Japanese Yen), USD (US Dollar) over ~$36’000, and ZAR (South African Rand).

TransferWise can also receive USD (US Dollars) via SWIFT. If you live in the US, you will not want to do this since your bank will likely charge you fees to make a SWIFT payment, and free or cheaper alternatives are available (domestic wire and ACH direct debit). You’ll only want to send USD to TransferWise via SWIFT if your payment is coming from outside the US.



TransferWise Brazil

Sending money to Brazil with Transferwise will cost you 1.5% (or 10 BRL for payments under 667 BRL), which includes a tax of 0.38% called IOF (Imposto sobre Operações Financeiras). The IOF is applied to any foreign exchange transaction in or out of Brazil and is not specific to TransferWise.

You have to transfer a minimum of 10 BRL but you can’t transfer more than 250,000 BRL per transfer. Due to Brazilian regulations, if you transfer more than 10,000 USD per transfer, 35,000 BRL per month or 70,000 BRL per year, you may have to provide TransferWise more information about the transfer. The receiving brazilian bank might ask for a power of attorney document (Procuração) as well as a registration form (Ficha Cadastral) to the recipient.

Sending money from Brazil with Transferwise will cost you 2.5% (or 10 BRL for payments under 667 BRL), which also includes a 0.38% IOF tax.

The maximum amount you can send from Brazil is 9,999 BRL per transfer AND per month.

Once your transfer is set-up, TransferWise will send you a Boleto which expires within one working day (expiry time is shown on the Boleto).

You will need to indicate your CPF number, the Cadastro de Pessoas Físicas (Portuguese for "Natural Persons Register"), when you set-up you transfer on TransferWise. It should be 11 digit and the same one you provided when creating your account.

Important: when you send money from and to BRL, Transferwise will limit the fluctuation of the exchange rate to 5%. It means that if the exchange rates drops by 5% or more between the time you create a payment to or from Brazil on TransferWise and the time TransferWise is completing your transfer, your transfer will be delayed until the exchange rate rise again below the 5% threshold.



Which documents will TransferWise require to verify my identity?

To comply with anti-money laundering regulations, TransferWise must verify your identity. They will ask for a copy of your identification documents, a proof that the adress you provided is correct and a reason for your payment.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, TransferWise will need to be able to see a document from a reliable insitution showing your name and your adress. This document can be a utility bill (Gas, landline phone, Eletricity), a Bank or credit card statement, a Tax bill, a vehicle registration, a Driver's licence indicating your adress or any other document from the government or a financial institution.

Proof of funds

You may be required to provide a reason for your payment. Examples include: "Purchasing an overseas property", "Sending money back home to family" etc..


Mobile apps

TransferWise offers mobile apps for both iOS and Android smartphones and tablets. The TransferWise app, which provide a fantastic user experience and are very convenient, are rated 4.6 / 5 on the Google Play Store and 5 / 5 on the Apple App Store.

With the TransferWise apps, you can send money abroad from anywhere, check the status of your transfers or cancel them. You can make debit or credit card payments directly within the TransferWise app, or if you prefer to make a bank transfer to TransferWise, the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. With the TransferWise iOS app, you can even pay for your transfer by using Apple Pay!

 


Additional services

TransferWise can also help businesses make international payments to suppliers, freelancers and employees. The fees and exchange rate and fees are the same as for private customers, however there are some restrictions on certain currencies for business customers. The list of TransferWise currencies with restrictions for sending from or to a business account are the following: AUD, BRL, CAD, CNY, INR, LKR, PKR, RUB, TRY, UAH, USD.

TransferWise provides some helpful tools for you to use. The TransferWise rate tracker helps you monitor the evolution of the mid-market exchange rate, and you can choose to receive rate alerts every day or when the mid-market rate reaches a certain level. The TransferWise SWIFT / BIC code toolkit lets you easily find and verify the SWIFT / BIC codes of banks around the world, so you can make sure you’re entering the right information when you set up your money transfer. Finally, the TransferWise currency converter tool lets you convert one currency into another currency at the real exchange rate, which is the exchange rate that TransferWise will offer you when you use them to send money abroad.

 


The story behind TransferWise

TransferWise was founded in 2010 by two Estonian migrants, Taavet Hinrikus and Kristo Käärmann, who were living in London. Taavet needed to send money from Estonia to the UK, while Kristo was making regular transfers from the UK to Estonia. After realizing that they were both sending money in opposite directions, they developed a clever peer to peer model to avoid having to do costly international bank transfers. Kristo would make a local transfer of GBP (British Pound) from his UK bank account to Taavet’s account in the UK, while Taavet would do the same in EUR (Euros) between his and Kristo’s Estonian bank accounts. As for the exchange rate between GBP and EUR, they simply used the current true mid-market rate that they found online. Since they were not sending money internationally and were both getting the mid-market rate, they quickly saved thousands of pounds on their transfers.

When they realized that this could be helpful to the hundreds of millions of migrants worldwide making regular money transfers abroad, they decided to create TransferWise. Today, the company sends $750 million around the world every month, employs 600 people, and has raised over $115M dollars of investment. The company is headquartered in London and has additional offices in Tallinn (Estonia), New York and Tampa (USA), Cherkasy (Ukraine), Budapest (Hungary) and Tokyo (Japan).

 


Offices around the world

 


United Kingdom

186-188 City Road, 2nd Floor
London EC1V 2NT
United Kingdom

Estonia

Veerenni 24 (entrance A)
10135 Tallinn
Estonia

Tampa (USA)

4012 Gunn Highway
Suite 250 (2nd floor)
Tampa, Florida, 33618
United States

New York (USA)

WeWork Soho West
175 Varick Street
New York 10013
United States

Ukraine

Pushkina 100, office 5
18000 Cherkasy
Ukraine

Hungary

Lajos Utca 126-130
1036 Budapest
Hungary

Japan

Ginko Kyokai Building
1-3-1 Marunouchi
Chiyoda-kum, Tokyo
100-0005 Japan

 


 

From our blog

TransferWise’s New Pricing: Winners and Losers

While Brits are losing £600 million per year on excessive international transfer fees, Monito welcomes TransferWise‘s move to drop money transfer fees for UK customers. Being total money transfer geeks, we at Monito wanted to understand exactly what this change really meant for consumers and competitors. We dissected the change in pricing and analyzed how […]


Going Borderless? Your questions on TransferWise’s newest service, answered.

TransferWise is one of the best money transfer and currency exchange providers we work with. We love their mid-market exchange rates, wide availability, low fees, and easy-to-use services. In fact, we wondered, could they get any better? It turns out they can. In May 2017 they announced a brand new service, the “TransferWise Borderless Account.” […]


Our independent review of TransferWise

Want to find out if TransferWise is the right provider for your next money transfer operator and if now is the time for you to stop using your bank for international money transfers? We published an in-depth review of TransferWise’s services on our website, from which you can find the highlights below.



Ask questions or share your comments on TransferWise




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Key facts about TransferWise

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Español
Português
Italiano
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2011
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @transferwise
Facebook transferwise
Youtube transferwise


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