TransferWise - Independent review

All you need to know before sending money with TransferWise

Mid-market exchange rates Competitive and transparent fees Excellent user experience

8.30/10 Very good
Learn more

TransferWise review by Monito

TransferWise acts as a secure intermediary in an international bank to bank money transfer. They charge a low and transparent transfer fee and convert your money at the true mid-market exchange rate. You can pay with a bank transfer, debit and credit card, or even with Apple Pay with the TransferWise iOS app in the UK. In most cases, the money will arrive within 1-4 working days on your recipient’s bank account.

TransferWise is a top choice for international money transfers between bank accounts, as evidenced by the dozens of thousands of excellent TransferWise reviews on Trustpilot. They can send 38 different currencies to 72 countries, and are one of the very few companies who can offer the true mid-market rate. Their low and transparent transfer fees make them extremely competitive.

The cherry on the cake? The TransferWise website and mobile apps offer a spectacularly great user experience, which make everything from signup to transfer simple and efficient.


PROS
  • You get the true mid-market rate
  • Low and transparent transfer fees
  • Fantastic user experience
  • Excellent customer reviews on Trustpilot
CONS
  • Limited number of supported countries
  • Transfer time can be a bit long depending on where you’re sending to
  • You can only send to a bank account



Reviews powered by

32,767 customer reviews on TransferWise on Trustpilot


20 hours ago
by George

5 stars

Very good

Very good. Fast transfers. And of course cheap. Use them to many times.

20 hours ago
by Scott J

5 stars

Great Experience All Around (Speed. Ease of Use. Fees.)

Quite simply it was an amazing experience. They have clearly done their homework to anticipate the varied needs of their customers... I have used it for...Read more

Quite simply it was an amazing experience. They have clearly done their homework to anticipate the varied needs of their customers... I have used it for both Euro to USD conversions and also for business payments to contractors outside the US (USD to whatever currency is needed). Elegant and intuitive - along with responsive customer service and oh yeah "more money in my pocket".

1 day ago
by Bavelyn Marciano Abacan

1 stars

This is totally insane

This is totally insane! can some one help with this? my boyfriend and I try this app cause we saw it in google all good feedback so we didn't doubt to use...Read more

This is totally insane! can some one help with this? my boyfriend and I try this app cause we saw it in google all good feedback so we didn't doubt to use this. so my boyfriend sent mo 105$ including the 5$ charge,from America to Phlippines. Transferwise says the recipients will receive it on Septemeber 19,2017 we've waited 3 days and then my Boyfriend got an email from them that the transfer got refunded. and his acct from transferwise got deactivated by them. But the money is not yet reflecting back on my boyfriends account. I try to open my account in transfer wise too and it says my account is deactivated too!! omygod! can you help me with this. We're so stressed to get the money back.


More reviews

1 day ago
by john walder

5 stars

fast

fast, cheap easy.....!!

1 day ago
by Stephanie M.

5 stars

Reliable, trustworthy, fast, cheap!

I love transferwise - it's by far the cheapest option for sending money. I've been using it for a couple of years now, transferring hundreds of EUR into...Read more

I love transferwise - it's by far the cheapest option for sending money. I've been using it for a couple of years now, transferring hundreds of EUR into my UK bank account or GBP into my German bank account. I've never had a problem - in fact sometimes my money has come through faster than the confirmation email! Would recommend without reservation.

1 day ago
by Jérémy Gabriele

1 stars

Poor support

Poor support, does not contact you until the "your support is $&@!" keyword is sent by email.

1 day ago
by thien pham

1 stars

You'd better call the service TransferWhy

If you live outside US and want to receive USD from senders, there's no way to do it. They will block you there, and don't allow converting the money to...Read more

If you live outside US and want to receive USD from senders, there's no way to do it. They will block you there, and don't allow converting the money to local currency. Then if you want to get support from their team ? waiting 24h for an email, then ask and continue to wait 24h for another email and so on ... They're going to TRANSFER the WHY back to you until you get the story and handle it yourself.

3 days ago
by Milja

5 stars

Fantastic service

My partner and I have both used TransferWise several times to transfer money between our eurozone and UK accounts, and we have both always been very happy...Read more

My partner and I have both used TransferWise several times to transfer money between our eurozone and UK accounts, and we have both always been very happy with the service. The rates are very transparent (they tell you beforehand exactly how much you'll get for your money), and the fees are low. The transaction is also super fast if you use a debit card (I've never used any other method so can't comment on those), literally within minutes, compared to several days with my own bank. Would highly recommend to anyone who regularly needs to transfer money from overseas accounts.

4 days ago
by Tom verey

5 stars

Great service

Great service, I have used multiple times, after going through security checks it was so worth it. I save a fortune in transferring money now. The app is...Read more

Great service, I have used multiple times, after going through security checks it was so worth it. I save a fortune in transferring money now. The app is really easy to use and the processing is really quick.

4 days ago
by M

1 stars

Recently made a transfer and cancelled …

Recently made a transfer and cancelled it the very same day. 2 days later they debit my account despite me cancelling the transfer and have not received...Read more

Recently made a transfer and cancelled it the very same day. 2 days later they debit my account despite me cancelling the transfer and have not received no refund from them yet. Transfer 22479839 Please can you sort this out and refund my money back!!

5 days ago
by Yogender Singh

1 stars

Fraudulent company

Doesn't even deserve one star. Please read carefully. I have been using this for around a year to send money home and recently got to see the true nature...Read more

Doesn't even deserve one star. Please read carefully. I have been using this for around a year to send money home and recently got to see the true nature of TransferWise. I had initiated a transfer and chose to pay in via my bank account. It took me some time but when they payment was complete and I clicked on 'I have transferred the money' these fraudsters lower the exchange rate! I noticed it and sent an email to the customer support requesting them to look into it and cancel the transfer if there was some technical error. To my surprise, instead of looking into my isse these fraudsters rushed to complete my transfer in next half an hour an left me with no option. Transfer ended up £20 less and another £50 which I could have gained had they had cancelled my transfer. Don't choose TransferWise over similar apps. You pay more fees and even then they dont care and give a damn about their customers. I am going to ellas this to all my friends so that they can protect themselves from these fraudsters. A very disappointed customer

5 days ago
by John Miller

4 stars

Transfer fees.

Transfer fees on the home page do not match those when you actually login and send money..... disappointing. Other than that the service is...Read more

Transfer fees on the home page do not match those when you actually login and send money..... disappointing. Other than that the service is quick...sometimes the money sent arriving in receiving bank the same day.

5 days ago
by Marie Ragusa

1 stars

Waste Time Waste Money my Account $50 Loss

Hi My account is deactived I am no Any Unusal Activity Made My Account I am Already Verified My Account. Tryed Customer Care But Not response Currently...Read more

Hi My account is deactived I am no Any Unusal Activity Made My Account I am Already Verified My Account. Tryed Customer Care But Not response Currently My Account Boardless Account Balance is $50 But Not Withdrawal My Account is Loss My Money and My Time is waste...

6 days ago
by Bradley Andersen

5 stars

As Smooth as it Gets

Do your research, then come back to Transferwise and follow their directions and you'll be very happy. I opted to confirm my identity and banking details...Read more

Do your research, then come back to Transferwise and follow their directions and you'll be very happy. I opted to confirm my identity and banking details before transferring any money. There's no comparison to PayPal. Transferring > CHF 500 meant a tiny 1/2% fee - I would receive, on average, USD 400 less per transfer had I continued to use PayPal.

6 days ago
by Angelo

5 stars

Excellent

Fast, efficient, money saving, best exchange rate. Excellent.

6 days ago
by Audrey Flynn

1 stars

Transferwise conplaint

I recently used transferwise for the first time. I sent £12,000 to them, they are advising non receipt although it has been out of my account for 5 days!...Read more

I recently used transferwise for the first time. I sent £12,000 to them, they are advising non receipt although it has been out of my account for 5 days! They are disinterested and it seems there is no management structure for escalating complaints. I am a very worried and dissatisfied customer at this stage. Will never use them again!

6 days ago
by Carlos Lobo

5 stars

1 year using transferwise

Have been using TransferWise for the past year now. Always get the best rate and the service is great!

6 days ago
by Rob Prisk

5 stars

Love it

Love it, getting the best rate and a very fast transfer. I use it to send money from the UK to France and Canada. Very simple to use the app on my ipad.

1 week ago
by Helen

5 stars

I'm so pleased that you exist.

I'm so pleased that you exist.

1 week ago
by customer

5 stars

I work in France but I am a UK …

I work in France but I am a UK resident. I have used Transferwise regularly to send fund from a bank in France where I perceive my wage to my UK bank...Read more

I work in France but I am a UK resident. I have used Transferwise regularly to send fund from a bank in France where I perceive my wage to my UK bank account. In the process the exchange from euro to gbp is done. I send the money by bank transfer, It takes 1/2 working days for the money to arrive. They email us at each stages (waiting for; money received and sent). Service has been great. Furthermore the rate is a lot better/fairer than traditional banks. I definitely recommend. Sam

1 week ago
by Filipp

1 stars

No service provided

The service is effectively not functioning. Tried sending money to two different UnionPay cards to China, issued by different banks, both times got an...Read more

The service is effectively not functioning. Tried sending money to two different UnionPay cards to China, issued by different banks, both times got an error message, saying that Transferwise does not support this bank. It is ridiculous. Would not recommend, seems like they are more into gathering sensitive personal data then providing the actual service.

09/12/2017
by Tal

1 stars

This company is a scam

This company is a scam. First, they will let you sign up. Second, when you're ready to transfer you will provide all your bank info as well as your...Read more

This company is a scam. First, they will let you sign up. Second, when you're ready to transfer you will provide all your bank info as well as your recipient's info. Third, they will deactivate your account when they have all your bank details. Fourth, you will call customer support and asked for the reason why your account was deactivated but will not give you any answer and will only provide email add for you to ask your concern. And now you're worried because they know all your bank details and the recipient's bank details and you don't have access to your account. They will then ask you for your ID and a selfie to confirm your identity. I mean, after you registered and have all your bank details, and after they activated your account, now they will ask for a selfie???? Finally, they will reply to this comment with the default company reply. Good job!

09/12/2017
by Nicolas

5 stars

Slow but reliable and good exchange rates

I've used it a few times. It's slower than a Bank transfer, but quite better than their exchange rate (I'm transferred the same amounts twice and both...Read more

I've used it a few times. It's slower than a Bank transfer, but quite better than their exchange rate (I'm transferred the same amounts twice and both times Transferwise was better)

09/10/2017
by Johnny

5 stars

Money transfer fast and okay…

Make a test and transfer 1000 Danish to Thailand, all okay and the money come as promised. But i look about if want to send eks. 10.000 Danish then the...Read more

Make a test and transfer 1000 Danish to Thailand, all okay and the money come as promised. But i look about if want to send eks. 10.000 Danish then the bank can do it for the same price or very near. This is because the fee go up for every coin you want to send the same the card fee. But i will use Transferwise in the future when it is less than 10.000 danish i need to send

09/10/2017
by Martin

5 stars

Fast and uncomplicated

Fast and uncomplicated. Good value for the smaller amounts I had to transfer.

09/10/2017
by Glad R

5 stars

This is a great service that works very …

This is a great service that works very well. Cheapest way to transfer money across borders. As expats in Asia and Europe we've used it for years and are...Read more

This is a great service that works very well. Cheapest way to transfer money across borders. As expats in Asia and Europe we've used it for years and are very happy with it.

09/09/2017
by Liam Dobbie

5 stars

Easy and a great rate

I have used it for a number of transfers from small to big. Not a single issue. Easy to use and great rate. I highly recommend it.

09/09/2017
by Christine Murphy

2 stars

The promised dates for delivery did not …

The promised dates for delivery did not reflect the actual delivery of funds. If your going to use this service then make sure you give yourself more then...Read more

The promised dates for delivery did not reflect the actual delivery of funds. If your going to use this service then make sure you give yourself more then a week before you might need your funds.

09/09/2017
by Maria-Mădălina Antip

5 stars

Transfer to the US in less than 24 hrs

Transfer to the US in less than 24 hrs. Top notch customer support. Thrilled to have this option for money transfer

09/09/2017
by Niall Greene

1 stars

Tried this for the first time.

Tried this for the first time. They said in an email that the money would be in the account on the 7th. This was false as it is now the 8th, and still...Read more

Tried this for the first time. They said in an email that the money would be in the account on the 7th. This was false as it is now the 8th, and still the funds have not come true. This is very unsatisfying. not impressed.


TransferWise has excellent customer reviews on Trustpilot, with close to 90% of the over 29’000 customers who have given their feedback rating the company 5 stars. Here’s a summary of what TransferWise customers have to say:

Positive
  • TransferWise is great value for money and cheaper than banks
  • Transfers are fast
  • The process is simple, efficient, and fully transparent
Negative
  • A few transfers took longer than initially announced
  • Some personal distaste of the website and money transfer process


Can I trust TransferWise ?

Our users often ask us, is TransferWise safe? Like all the companies on our site, they must meet several safety criteria which make them 100% safe and trustworthy.

TransferWise is a licensed Authorised Electronic Money Institution, and are therefore regulated by the Financial Conduct Authority (FCA) and Her Majesty's Revenue and Customs (HMRC) in the United Kingdom. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held completely separate from TransferWise’s own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe.

TransferWise employs 600 people across its seven offices around the world. Employees give the company a close to 5 star rating on the employer review site Glassdoor, and describe team as a “great company that is doing an awesome job” full of “smart and motivated people”, a company that is “super customer-focused” with an “excellent culture” that is “something special, something different”. One employee wrote: “The product is honest so there's no trying to cheat customers -- it's work you can feel good about doing.“ Overall, it’s clear that employees love working there and that they feel that they are on a mission to make sending money as cheap and convenient as possible.

TransferWise has raised over $115M dollars from world-famous investors such as Richard Branson and Andreessen Horowitz, which has helped the startup sustain its phenomenal growth rate of approximately 15%... per month!

So, is TransferWise safe? Absolutely, we wouldn’t hesitate to trust them even with transfers of large amounts. In fact, we have used them ourselves for a lot of our own international payments.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900507

 







How TransferWise works


1. Create an account: Sign up for TransferWise in just a few moments. You can do this by connecting with your Facebook or Google account.

2. Set up your transfer: Enter how much you're sending and where you’d like the money to be received. You can send to your own account abroad, or to another person or business.

3. Send the money: Send your money to TransferWise with a local bank transfer, by paying with a debit or credit card, or by using Apple Pay.

4. Conversion: TransferWise converts your money at the mid-market rate and, when possible, matches you with people sending in the other direction. That's why it costs so little.

5. Money on its way: The converted money is sent to the recipient’s bank account. Everyone gets notified by email, so you always know where the money is.


 


 

TransferWise Exchange Rate & Fees

Transfer fees

TransferWise fees are low and fully transparent. They charge a percent of the transfer amount, with a minimum fee for small transfer amounts. The minimum TransferWise fees and percent depend on the currencies you are sending from and to.

For example, from GBP (British Pound) to EUR (Euro), you will pay 0.5% of the transfer amount with a minimum fee of £2. Sending to COP (Colombian Peso), currently the most expensive currency of TransferWise, will cost you 2.5% of the transfer amount with a minimum of 16,000 COP.


Exchange rate

TransferWise will generally convert your money using the true mid-market rate when they receive and process your money. This means that the TransferWise exchange rate is the fairest exchange rate you can hope for.

In many cases, if you’re sending from or to GBP (British Pound), EUR (Euro) or USD (US Dollar), TransferWise will automatically lock the exchange rate for a time frame of 24-48h so you’re not exposed to exchange rate fluctuations (they call this the “guaranteed rate” feature). This is one way to ensure that your recipient receives a specific amount, which can be useful if you’re paying for bills for example. The only caveat is that your money must be received by TransferWise within the specified time frame, or else the exchange rate - and therefore also the amount received - will no longer be guaranteed.

Alternatively, if you’re sending from a certain list of currencies (see below), you can make a “specific amount transfer”. To do this, you will deposit a small exchange rate protection at the same time you make the payment to TransferWise for your transfer. After your transfer is made, TransferWise will return to you whatever was not needed to convert to the exact specified amount. Currently, the list of sending currencies for which specific amount transfers are available is: AUD, BGN, CHF, CZK, DKK, EUR, GBP, HUF, NOK, NZD, PLN, RON, SEK.


Other fees

In most cases, TransferWise uses local accounts to collect and send funds. This means that there should be no fees charged by the sending or receiving banks, and no intermediary bank fees.

If you’re paying by credit card, you will be charged a credit card fee of 0.3% - 2% depending on the currency you’re sending from and the type of credit card you are using. Debit card payments are free, unless you’re sending from AUD (Australian Dollar), CHF (Swiss Franc) or NZD (New Zealand Dollar) in which case you will pay a debit card fee of 1.2% - 2%.

TransferWise sends certain currencies via the international SWIFT network, which most banks will charge a fee to receive. If you’re sending to these currencies, make sure you check with the receiving bank how much they charge for incoming SWIFT payments. TransferWise SWIFT currencies are: CAD (Canadian Dollar) over $5000, JPY (Japanese Yen), USD (US Dollar) over ~$36’000, and ZAR (South African Rand).

TransferWise can also receive USD (US Dollars) via SWIFT. If you live in the US, you will not want to do this since your bank will likely charge you fees to make a SWIFT payment, and free or cheaper alternatives are available (domestic wire and ACH direct debit). You’ll only want to send USD to TransferWise via SWIFT if your payment is coming from outside the US.



TransferWise Brazil

Sending money to Brazil with Transferwise will cost you 1.5% (or 10 BRL for payments under 667 BRL), which includes a tax of 0.38% called IOF (Imposto sobre Operações Financeiras). The IOF is applied to any foreign exchange transaction in or out of Brazil and is not specific to TransferWise.

You have to transfer a minimum of 10 BRL but you can’t transfer more than 250,000 BRL per transfer. Due to Brazilian regulations, if you transfer more than 10,000 USD per transfer, 35,000 BRL per month or 70,000 BRL per year, you may have to provide TransferWise more information about the transfer. The receiving brazilian bank might ask for a power of attorney document (Procuração) as well as a registration form (Ficha Cadastral) to the recipient.

Sending money from Brazil with Transferwise will cost you 2.5% (or 10 BRL for payments under 667 BRL), which also includes a 0.38% IOF tax.

The maximum amount you can send from Brazil is 9,999 BRL per transfer AND per month.

Once your transfer is set-up, TransferWise will send you a Boleto which expires within one working day (expiry time is shown on the Boleto).

You will need to indicate your CPF number, the Cadastro de Pessoas Físicas (Portuguese for "Natural Persons Register"), when you set-up you transfer on TransferWise. It should be 11 digit and the same one you provided when creating your account.

Important: when you send money from and to BRL, Transferwise will limit the fluctuation of the exchange rate to 5%. It means that if the exchange rates drops by 5% or more between the time you create a payment to or from Brazil on TransferWise and the time TransferWise is completing your transfer, your transfer will be delayed until the exchange rate rise again below the 5% threshold.



Which documents will TransferWise require to verify my identity?

To comply with anti-money laundering regulations, TransferWise must verify your identity. They will ask for a copy of your identification documents, a proof that the adress you provided is correct and a reason for your payment.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, TransferWise will need to be able to see a document from a reliable insitution showing your name and your adress. This document can be a utility bill (Gas, landline phone, Eletricity), a Bank or credit card statement, a Tax bill, a vehicle registration, a Driver's licence indicating your adress or any other document from the government or a financial institution.

Proof of funds

You may be required to provide a reason for your payment. Examples include: "Purchasing an overseas property", "Sending money back home to family" etc..


Mobile apps

TransferWise offers mobile apps for both iOS and Android smartphones and tablets. The TransferWise app, which provide a fantastic user experience and are very convenient, are rated 4.6 / 5 on the Google Play Store and 5 / 5 on the Apple App Store.

With the TransferWise apps, you can send money abroad from anywhere, check the status of your transfers or cancel them. You can make debit or credit card payments directly within the TransferWise app, or if you prefer to make a bank transfer to TransferWise, the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. With the TransferWise iOS app, you can even pay for your transfer by using Apple Pay!

 


Additional services

TransferWise can also help businesses make international payments to suppliers, freelancers and employees. The fees and exchange rate and fees are the same as for private customers, however there are some restrictions on certain currencies for business customers. The list of TransferWise currencies with restrictions for sending from or to a business account are the following: AUD, BRL, CAD, CNY, INR, LKR, PKR, RUB, TRY, UAH, USD.

TransferWise provides some helpful tools for you to use. The TransferWise rate tracker helps you monitor the evolution of the mid-market exchange rate, and you can choose to receive rate alerts every day or when the mid-market rate reaches a certain level. The TransferWise SWIFT / BIC code toolkit lets you easily find and verify the SWIFT / BIC codes of banks around the world, so you can make sure you’re entering the right information when you set up your money transfer. Finally, the TransferWise currency converter tool lets you convert one currency into another currency at the real exchange rate, which is the exchange rate that TransferWise will offer you when you use them to send money abroad.

 


The story behind TransferWise

TransferWise was founded in 2010 by two Estonian migrants, Taavet Hinrikus and Kristo Käärmann, who were living in London. Taavet needed to send money from Estonia to the UK, while Kristo was making regular transfers from the UK to Estonia. After realizing that they were both sending money in opposite directions, they developed a clever peer to peer model to avoid having to do costly international bank transfers. Kristo would make a local transfer of GBP (British Pound) from his UK bank account to Taavet’s account in the UK, while Taavet would do the same in EUR (Euros) between his and Kristo’s Estonian bank accounts. As for the exchange rate between GBP and EUR, they simply used the current true mid-market rate that they found online. Since they were not sending money internationally and were both getting the mid-market rate, they quickly saved thousands of pounds on their transfers.

When they realized that this could be helpful to the hundreds of millions of migrants worldwide making regular money transfers abroad, they decided to create TransferWise. Today, the company sends $750 million around the world every month, employs 600 people, and has raised over $115M dollars of investment. The company is headquartered in London and has additional offices in Tallinn (Estonia), New York and Tampa (USA), Cherkasy (Ukraine), Budapest (Hungary) and Tokyo (Japan).

 


Offices around the world

 


United Kingdom

186-188 City Road, 2nd Floor
London EC1V 2NT
United Kingdom

Estonia

Veerenni 24 (entrance A)
10135 Tallinn
Estonia

Tampa (USA)

4012 Gunn Highway
Suite 250 (2nd floor)
Tampa, Florida, 33618
United States

New York (USA)

WeWork Soho West
175 Varick Street
New York 10013
United States

Ukraine

Pushkina 100, office 5
18000 Cherkasy
Ukraine

Hungary

Lajos Utca 126-130
1036 Budapest
Hungary

Japan

Ginko Kyokai Building
1-3-1 Marunouchi
Chiyoda-kum, Tokyo
100-0005 Japan

 


 

From our blog

Going Borderless? Your questions on TransferWise’s newest service, answered.

TransferWise is one of the best money transfer and currency exchange providers we work with. We love their mid-market exchange rates, wide availability, low fees, and easy-to-use services. In fact, we wondered, could they get any better? It turns out they can. In May 2017 they announced a brand new service, the “TransferWise Borderless Account.” […]


Our independent review of TransferWise

Want to find out if TransferWise is the right provider for your next money transfer operator and if now is the time for you to stop using your bank for international money transfers? We published an in-depth review of TransferWise’s services on our website, from which you can find the highlights below.


TransferWise – Are they that cheap or is it just (inaccurate) advertising?

A recent controversy around the unicorn start-up TransferWise Are you familiar with the cult movie “Enter the dragon”? It’s the best way to describe the buzz and publicity TransferWise was getting after their launch in 2011. It was a revolution!  If you live in the UK, there are big chances you might have seen one […]



Ask questions or share your comments on TransferWise




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Key facts about TransferWise

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Español
Português
Italiano
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2011
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @transferwise
Facebook transferwise
Youtube transferwise


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