Azimo - Independent review

All you need to know before sending money with Azimo

Excellent customer reviews More than 190 available countries Many pay-out options (bank, cash, mobile, etc.)

7.60/10 Good
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Azimo review by Monito

Azimo offers a digital alternative to traditional cash-based money transfer operators to send money abroad. Azimo’s sleek website, Android and iOS mobile apps allow you to send money conveniently from anywhere and at any time. You can pay for your transfer by making a local bank transfer, with your debit or credit card, or with an online direct payment method such as SOFORT Überweisung.

What makes Azimo stand out are the number of countries you can send to and the breadth of ways your money can be delivered. With Azimo, you can send money to over 190 countries around the world in 80 different currencies. The money can be received in a variety of ways, such as the traditional cash pickup in over 270,000 locations or credit to a bank account of over 20,000 banks, to sending to a mobile wallet or having cash delivered at your recipient’s home.

Azimo is a great choice for migrants sending money back to their home country. Azimo’s service is translated in 10 different languages, so there’s a good chance that you can use them in your mother tongue. Their fees and exchange rates make them considerably cheaper than banks or money transfer operators in most cases. They have served hundreds of thousands of customers, who have left them excellent reviews on Trustpilot.


PROS
  • Send money to 190+ countries
  • Several pay-out methods
  • Available in 10 different languages
  • Excellent reviews on Trustpilot
CONS
  • Not always the cheapest provider
  • Currently only available in Europe



Reviews powered by

10,549 customer reviews on Azimo on Trustpilot


11 hours ago
by hassan mujtaba

1 stars

Delaying tactics

Their local partner always play tactics to delay transferring money into recipient bank account.

11 hours ago
by Me30

5 stars

Reliable

Fast and great

11 hours ago
by mojisola

5 stars

Azimo service

Rates are competitive Platform easy to you Delivery of funds also very fast Couldn’t ask for more


More reviews

11 hours ago
by Mariana de Jesus

5 stars

Thank you very much

Thank you very much, I love your service very responsible.

11 hours ago
by Zakaria Ibrahim

1 stars

Very Bad

Very Bad, you send Money to someone but he can not get the Money and you can not get your Money back, it is really a dirty Business from this Company .Go...Read more

Very Bad, you send Money to someone but he can not get the Money and you can not get your Money back, it is really a dirty Business from this Company .Go to trsuted one like Western Union,save your time and your Money !

11 hours ago
by Kelechi

5 stars

its the best money transfer app i did …

its the best money transfer app i did ever use

11 hours ago
by Uchenna

5 stars

Brilliant service

Brilliant service. I am so delighted with the money transfer services. I happy to introduce the service to my friends and family.

1 day ago
by Franz Xaver

5 stars

Always schedule

Very satisfied

1 day ago
by Nkechi

5 stars

It's quick and reliable

It's quick and reliable. Thanks

1 day ago
by Maria

5 stars

Quick service

Tried it first time and the money was received the next day .

1 day ago
by Jeffrey

5 stars

you guys are just the best.

you guys are just the best.

1 day ago
by Aravinthan Nadarajah

5 stars

Money transfer

easy and fast

1 day ago
by Irina Krasnova

5 stars

Always good rate

Always good rate, fast transfer and easy to use. Would recommend it to anyone.

1 day ago
by Subramaniyam

5 stars

Fast

Fast Least expensive Instant update

1 day ago
by Pedro Uzoma

5 stars

excellent service

excellent service

1 day ago
by Valter Mats Gunnar

2 stars

Rules are for critters who cannot think …

Rules are for critters who cannot think for themselves. I'm obviously to smart for your business.

1 day ago
by Jessica

4 stars

Easy transfer and i love the fact that …

Easy transfer and i love the fact that your first time sending money is free and you will get a 100nok everytime you invited a friend to use the app.

2 days ago
by Sandra Grünthaler

1 stars

Be careful!!

Be careful!!! This company defrauded me of € 1285,00. I made a transfer with a different account than usual, they informed me that the transfer could...Read more

Be careful!!! This company defrauded me of € 1285,00. I made a transfer with a different account than usual, they informed me that the transfer could not be made from that bank account number and that my account would be credited back. This happened on December 4 th, 2017. I am still waiting!!!! An email sent to their office got no reply!!!! Keep away from AZIMO!!!!!!

2 days ago
by Usman

1 stars

My advice to anyone wanting to use …

My advice to anyone wanting to use Azimo do not. I have lost 150 pounds due to their sheer negligence. I wanted to transfer 150 pounds, made the request...Read more

My advice to anyone wanting to use Azimo do not. I have lost 150 pounds due to their sheer negligence. I wanted to transfer 150 pounds, made the request over the weekend. I changed my mind the same day and sent an email asking them to stop this transfer and process a refund. Then sent another email on Sunday asking for the transfer to be stopped again. Did not get anything but automated response. Thinking because it is the weekend they will contact on Monday, but to my disgust sent an email on Tuesday stating the transfer has gone through. What about my requests to have the transfer stopped not even an acknowledgement they owe me 150 pounds. This is very unprofessional and unwanted it was the weekend so they had ample time to see my request on Monday and stop the transfer and action a refund but they totally ignoring my emails. I regret ever uses them i feel; truly sick to have my money sent without my consent................

2 days ago
by Duygu

5 stars

Convenient, easy, quick & cheap - best money transfer service

I have known about Azimo since they first started and were attending FinTech conferences to raise their public profile. I was a financial journalist at...Read more

I have known about Azimo since they first started and were attending FinTech conferences to raise their public profile. I was a financial journalist at the time and initially thought they were one of many start-ups trying to get a marketshare in a world dominated by Western Union and Moneygram. I myself was sending money abroad to my mum via any of these two companies and when I spoke to some guys from Azimo, and they said the transfer is online and only costs a pound, I thought I could always try it (since they are regulated...so, no risk of getting scammed). This is a few years ago now and I have been using them at least once a month to transfer money to family abroad. It is so convenient, quick, easy and cheap.

3 days ago
by Chai

5 stars

My experiencia with Azimo was Great.

My experiencia with Azimo was Great. It was hard to believes but In few hours time my money Transfer went from Spain And reached Argentina with a...Read more

My experiencia with Azimo was Great. It was hard to believes but In few hours time my money Transfer went from Spain And reached Argentina with a Minimum fee. I won't hesitate to use their services any time in the future.

3 days ago
by perez

5 stars

excellent service

excellent service, thanks

3 days ago
by Matviichuk Oleh

5 stars

I would recommend this company

I would recommend this company to anyone. Five stars from me. I'm using Azimo already more than one year. I never had any problems. It was always very...Read more

I would recommend this company to anyone. Five stars from me. I'm using Azimo already more than one year. I never had any problems. It was always very quick and reliable money transfer. If I have any question, Azimo team is ready to help me straight away. Free international transfer and bonuses with this coupon: BOHDANS2

6 days ago
by Terry

5 stars

To send money is great

To send money is great. To get hold of customer service is very poor. I thought it was law now that companies on the internet had to have a phone number...Read more

To send money is great. To get hold of customer service is very poor. I thought it was law now that companies on the internet had to have a phone number to reach them by. Waiting for urgent response by email is just not on. I'm sure I spoke to them before, so it must have been removed. I have now found out that it is best to chat with them on line. They were very quick to sort out problem and very friendly. I use to use WU but not anymore, you do a transfer comparison and I bet you won’t either.

1 week ago
by Ezirim

3 stars

Poor exchange rate

Poor exchange rate

1 week ago
by Peace Oluchi

4 stars

It is fast and driect no Stress .its …

Ìt is fast and driect no Stress .its just ok

12/07/2017
by Konrad Kotarba

1 stars

you holding money with out of reason ,

you holding money with out of reason ,

12/06/2017
by Andy Packham

1 stars

inefective and slow response to any problems

be careful if you have more than one email address. I logged on through an email they sent me and then had problems because that wasn't the correct email...Read more

be careful if you have more than one email address. I logged on through an email they sent me and then had problems because that wasn't the correct email address lol. Customer service take over an hour to answer any chat , and were contradictory with answer and not much help

12/06/2017
by Qaiser Ali Khan

5 stars

Azimo is providing quality service

Azimo is providing quality service , 1) Efficient 2) Great Customer Service 3) secure 4) Nice exchange rates 5) Fast service And all in all Safe . I...Read more

Azimo is providing quality service , 1) Efficient 2) Great Customer Service 3) secure 4) Nice exchange rates 5) Fast service And all in all Safe . I am a long time user of Azimo and really very satisfied from their service specially the Customer Service.

12/06/2017
by Mohammad Asif

4 stars

Delay for receiving money in Pakistan

Hi, every translation I have made with Azimo from start is going always very good. Azimo send an confirmation in a few minutes with all the detail that...Read more

Hi, every translation I have made with Azimo from start is going always very good. Azimo send an confirmation in a few minutes with all the detail that the money receiver in Pakistan is able to get the money in there account within 24 hours but its takes some times more then three days. most of the time I am sending my money on Thursday and the receiver received money in there account till Tuesday, which is not normal. As a sincere customer of Azimo I must advice to look after this matter seriously because Azimo's service is excellent but sometimes problems are coming from the other country. Thanks


Azimo has excellent customer reviews on Trustpilot, with a 96% satisfaction rate among the 4800+ customers who have given their feedback. Here’s a summary of what Azimo customers have to say:

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Azimo is an easy, uncomplicated and pleasant experience
  • Exchange rates are good and fees are low
  • Azimo is reliable and trustworthy
Negative
  • A few customers experienced delays in their transfers
  • Azimo’s customer service was sometimes a bit slow
  • On very rare occasions, customers had issues with Azimo’s pay-out partner in the receiving country (e.g. wrong address or poor service)


Can I trust Azimo ?

Azimo is a licensed Authorised Electronic Money Institution, which means they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from Azimo’s own business accounts. This means that your money is safe should the company have any financial difficulties.

Furthermore, Azimo offers a 100% Money Back Guarantee, and will reimburse you the full amount of your payment should your payment be cancelled or refused for any reason.

Azimo employs 90 people across its UK and Poland offices. Employees give the company a 4.5 star rating on the employer review site Glassdoor, and describe Azimo as “FinTech with a heart”, a “great fintech company” where you “truly have the opportunity to make a difference”.

Azimo has raised over $45M dollars from various investors around the world. This has helped the company establish what it claims is one of the world’s largest digital money transfer networks, allowing Azimo to send money to up to five billion people worldwide.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900220

 







How Azimo works


  1. Sign up for a free Azimo account in just a couple of minutes
  2. Set up a transfer by choosing your recipient and how you want the money to be received
  3. Enter the amount of money you want to send and how you want to pay
  4. Make a local bank transfer to Azimo’s account or pay instantly using your debit card, credit card, or direct payment method.
  5. Azimo will deliver your money to your recipient immediately or up to several business days depending on the pay-out method

 


 

Azimo exchange rates and fees

Transfer fees: Azimo charges flat or variable fees depending on which countries and currencies you’re sending between, as well as the pay-in and pay-out methods you choose.

Exchange rates: The exchange rate offered by Azimo will depend on the pay-out method you choose. The exchange rate is locked in advance, so that you know exactly how much money will arrive.

Other fees: Since Azimo uses local accounts to collect and disburse funds, there should be no fees charged by the sending or receiving banks, and no intermediary bank fees. However, there is a 2.99% fee for paying by credit card.


 


The story behind Azimo

Azimo was founded in 2012 by Michael Kent and two Polish migrants in the UK, Marta Krupinska and Marek Wawro. Michael Kent, Azimo’s CEO and an industry veteran, previously co-founded one of Europe’s largest offline money transfer companies, Small World Financial Services.

The founders saw an opportunity to provide migrants with a much cheaper way to send money home through a digital-only service, which is why they launched Azimo.

With headquarters in London and an office in Krakow, the company now employs 90 people and has raised over $45M dollars.


 


 

Which documents will Azimo require to verify my identity?

To comply with anti-money laundering regulations, Azimo must verify your identity. Depending on how much and from where you are sending money, you may be required to provide a copy of your Identification Documents, a proof of the validity of your adress and a proof of the source of the funds.

 

Identification Documents

It can be a Passport, National ID card with photo, a driving licence (UK, EU or International).

Proof of address

In order to verify your address, Azimo will need a copy of a document from a reliable institution showing your name and your adress. This document can be a utility bill (except mobile phone bills), a bank or credit card statement or letter, a Land Lord letter or bill, an employment letter, a local council rent card, an NHS letter / GP card, a solicitor's letter confirming a recent house purchase or an official letter from any UK Government Body.

Proof of funds

It can be a pay-slip, a bank Statement/ screenshot from electronic banking, a Credit Card statement (Documents should contain identification such as name and account number), a Tax Rebate Receipt, a House Sales Receipt, Car Sale Receipt, Etc Inland Revenue Payment Slip General or a Bank Loan Documents (Including Mortgages).


 

Step by step guide on how to send money with Azimo



Blog posts

Why you should start using an app to send money abroad – Azimo Approach

The arrival of digital money transfer companies such as Azimo has totally revolutionised the remittance industry in recent years, and smartphone apps are making things even more convenient for consumers.


How to transfer money online - frequently asked questions

Choosing the right transfer service to send money abroad can be complicated, with fees, exchange rates, convenience, security and speed all part of the equation. Azimo provides some answers to frequently asked questions.


Interview with Azimo's co-founder Marta Krupinska

In this article, Marta tells us more about Azimo's history (a company founded by migrants for migrant), strategy and services. 



 

Azimo's Offices

 


United Kingdom

173 Upper St
London N1 1RG
United Kingdom


From our blog

How to Transfer Money Online – Frequently Asked Questions

This article is part of the Spotlight series brought to you by TawiPay, the comparison site for international money transfers, and Azimo. The Spotlight series aims at helping people who send money abroad get all the information they need on key money transfer companies, and follow the latest trends of the money transfer industry. This […]


Why you should start using an app to send money abroad – Azimo Approach

This article is part of the Spotlight series brought to you by TawiPay, the comparison site for international money transfers. The Spotlight series aims at helping people who send money abroad get all the information they need on key money transfer companies, and follow the latest trends of the money transfer industry. This month, we […]


Our independent review of Azimo

We just published our in-depth  independent review of Azimo. You can read it in full on our website, or just go through the highlights below.



Ask questions or share your comments on Azimo




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Key facts about Azimo

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Pay-out options Cash
Bank account
Airtime top-up
Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Português
Română
Italiano
Personnal transfers No
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Facebook azimomoney


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