Xendpay - Independent review

All you need to know before sending money with Xendpay

Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews

7.80/10 Good
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Xendpay review by Monito

Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.

What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!

Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.


PROS
  • Xendpay exchange rates are excellent
  • Pay What You Want for transfer fees
  • Great reviews on Trustpilot
CONS
  • No Android mobile app
  • Xendpay can only send to bank account or mobile wallets
  • Pay What You Want model only applies up to the first £2000 sent



Reviews powered by

3,559 customer reviews on Xendpay on Trustpilot


22 hours ago
by MS Michele Postma

5 stars

Fast and efficient

The service is fast to completion and the process is simple to institute

22 hours ago
by Ballach Indi

1 stars

Dont ever use this I have used it and encounter problem.

The way of work is pathetic and worst company I have ever come across dealing / sending money. I used it from the recommendation of one of my colleague....Read more

The way of work is pathetic and worst company I have ever come across dealing / sending money. I used it from the recommendation of one of my colleague. 1st time sending money was 2 days but 2nd time it took almost a month and I have to keep chasing them Still have a record and then I received a money. Some one sent money through ATM Transfer. Can you imagine any company does this. Such a rubbish and fraudulent company,

22 hours ago
by KETAN

4 stars

Dear sir/Madam

Dear sir/Madam I have used this first time which I am very satisfied about service and customer service staff are well trained as well. Regards Ketan...Read more

Dear sir/Madam I have used this first time which I am very satisfied about service and customer service staff are well trained as well. Regards Ketan shah


More reviews

22 hours ago
by Paramita Pal

1 stars

Xendpay-money not sent even after 2 days

I have made a Transaction (M638784) on 17th Jan,2018 for 100£. But till date I have not received my money to the beneficiary account. Transaction is...Read more

I have made a Transaction (M638784) on 17th Jan,2018 for 100£. But till date I have not received my money to the beneficiary account. Transaction is still in progress and they have deducted from my UK bank account. Sent couple of mails to them.Still not heard of anything back, really frustrating.

1 day ago
by Bruno

5 stars

fast transaction and limited fees

fast transaction and limited fees, I use the service for several years, I have full confidence in this company

1 day ago
by Abdul Aleem

5 stars

Good exchange rates compare to market …

Good exchange rates compare to market with out fee, I would recommend this service

1 day ago
by Naveen Kumar

4 stars

The transfer time is very quick

The transfer time is very quick, much appreciated. Regarding the exchange rate, there are more sites/companies offering much better rates than xend pay.

1 day ago
by Client

4 stars

Transfer can be long sometimes...

Transfer can be long sometimes...

2 days ago
by Craig

5 stars

Excellent, but one small surprise.

I'm giving 5 stars because the service truly is excellent, but I do have one reservation. It's not major, but the fact that I needed to pay a small fee...Read more

I'm giving 5 stars because the service truly is excellent, but I do have one reservation. It's not major, but the fact that I needed to pay a small fee for using a card to process the payment, was unexpected. With the claim that there were no surprise fees, this seemed to be a slight contradiction. Either way, the fee seemed fair in the end, the service worked perfectly, and I'm extremely happy to recommend it.

2 days ago
by AMIT

5 stars

xendpay

Excellent service and for sure best exchange rates available.

4 days ago
by Arun

4 stars

Xendpay takes about 48h to complete a …

Xendpay takes about 48h to complete a transaction, but the same transaction takes 2-3hrs in Transferwise. Xendpay must catch up the speed to be the...Read more

Xendpay takes about 48h to complete a transaction, but the same transaction takes 2-3hrs in Transferwise. Xendpay must catch up the speed to be the favourite service provider.

4 days ago
by Quinto Piero Paolo

5 stars

Verification update and info were …

Verification update and info were pretty quick, the transfer successfully completed in less than day. Great experience!

4 days ago
by ASHOKKUMAR JOGIA.

5 stars

I must say it is the fastest service I …

I must say it is the fastest service I have experiensed.

4 days ago
by Naveen

3 stars

Issues during bank holidays (Christmas - New Year)

Do NOT get caught up during bank holidays when you transfer via Xendpay !! I had sent the attached proof of my bank transfer in my previous emails to...Read more

Do NOT get caught up during bank holidays when you transfer via Xendpay !! I had sent the attached proof of my bank transfer in my previous emails to Xendpay support team. However, I have been constantly getting the automated reminder emails from Xendpay service. Due to the bank holidays in the UK between Christmas and New year, it is obvious that the money transfer might have been delayed by the banks, but NOT by me. I have been using Xendpay services for a very long time now and with my previous transaction over Christmas I am highly disappointed to note that my Xendpay account has been locked, my transaction was cancelled and furthermore I have now got an email requesting me to pay 100€ !! Finally, when the banks re-opened, the money got credited and Xendpay service team unlocked my account, did not cancel the pending transaction and credited the beneficiary. Nevertheless, the entire experience has not been great which could have been easily avoided if they stop sending those automated emails during the holiday season!! It helps no one.

4 days ago
by Raghu Babu

5 stars

smooth and super fast execution!

smooth and super fast execution!

4 days ago
by Ranjit Kumar

5 stars

Highly satisfied

Highly satisfied. Will surely refer my colleagues to use this.

4 days ago
by Abinesh

4 stars

Satisfactory..But needs improvement

I was satisfied with the time taken by Xendpay for the transfer. And also I am satisfied with the response of Shannel Willets, Paulo Amaral (who responds...Read more

I was satisfied with the time taken by Xendpay for the transfer. And also I am satisfied with the response of Shannel Willets, Paulo Amaral (who responds better than other of your customer support people) Concerns: -- If the Bank delays the transfer to Xendpay's account(after my actualy transfer) it should be considered. I felt that one of my colleague received a fine amount for the delay(additionally the account was suspended) and once the Xendpay has actually received the amount they canceled the fine -- Referral Bonus is less compared to other Money transfer sites

4 days ago
by Alexander

5 stars

Very clear and simple process

Very clear and simple process. Each step explained what to expect next and emails confirmed stages of completion. I found Xendpay to be a great service.

5 days ago
by wolle

3 stars

Very slow transactions

Very slow transactions, need sometimes 2 weeks for one transfer, customer service does hardly answer any enquiry, if answer comes it's often in a hardly...Read more

Very slow transactions, need sometimes 2 weeks for one transfer, customer service does hardly answer any enquiry, if answer comes it's often in a hardly understandable language (English??), no explanations , and because of the slow transfers many good chances with favourable exchange rates are lost! Good is only the exchange rate and the good price for the transfers

5 days ago
by Michael

5 stars

Very fast transfer of money

Very fast transfer of money. Very good service. I like it

5 days ago
by Michelle

5 stars

Brilliant hassle free fast and …

Brilliant hassle free fast and efficient - will definitely only use this service in the future.

5 days ago
by Vijay

5 stars

Better Exchange rate and Quick processing

It is very quick and straight forward to send money. Always i get higher exchange rate. I used many other services but i felt it is very easy and quick.

5 days ago
by michel

5 stars

A very good cheap service fast and safe …

A very good cheap service fast and safe ! Thank for all

6 days ago
by Johannes

5 stars

from Germany to Nepal in 3 days from …

from Germany to Nepal in 3 days from the day i give order to transfer money to Xendpay account. I thing thats a great time. Keep on like that. I also love...Read more

from Germany to Nepal in 3 days from the day i give order to transfer money to Xendpay account. I thing thats a great time. Keep on like that. I also love it that its possible to choose how much fee to pay.

6 days ago
by Mehdi

5 stars

Excellent Service

I uses Xendpay for the first time for a money transfer to Tunisia. The transaction was smooth, simple and was executed within 3 days. The target sum...Read more

I uses Xendpay for the first time for a money transfer to Tunisia. The transaction was smooth, simple and was executed within 3 days. The target sum reached the with no deductions ever. Thank you very much Xendpay!!

6 days ago
by benoit

5 stars

The best service for money transfer

Quick , Easy and cheap ! Keep going Xendpay ! :-)

6 days ago
by ARUN

5 stars

Excellent service

Money transfer is quick Customer care personnel respond quick Excellent service

1 week ago
by Anil

4 stars

I have used this service 2-3 times …

I have used this service 2-3 times previously and had normal review but this time i was amazed with service provided by Xendpay. I received money in 4-5...Read more

I have used this service 2-3 times previously and had normal review but this time i was amazed with service provided by Xendpay. I received money in 4-5 minutes in account. I am really happy with service. Pros: Fast and reliable service. Also most of the time, site offers no service fees. Cons: Overall charges(Service fee + exchange rate which is always less compared to current market rate) is high in compared to other service provider. Conclusion: If you are getting any offer on Xendpay site then always go for Xendpay service.

1 week ago
by Dhiraj

5 stars

excellent service

excellent service

1 week ago
by CJeremy

4 stars

One small feedback about IBAN

One small feedback that would make it slightly smoother for me: At every transfer, I am checking the Xendpay IBAN matches the one already registered in...Read more

One small feedback that would make it slightly smoother for me: At every transfer, I am checking the Xendpay IBAN matches the one already registered in my bank account, before doing the transfer (in case it changed, like what happened once). On your website, IBAN is displayed as a single big number hence is difficult to read and compare to the one I already had. It would be nice if it was instead displayed as multiple 4-digit parts like many other banks/website do. That's a detail, but a useful thing to change still!


Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Xendpay is an easy, uncomplicated and pleasant experience
  • Xendpay is a quick and easy way to send money
  • Customer service is friendly and helpful
Negative
  • Some customers complain that transfers take too long to reach the recipient
  • Xendpay’s customer service was sometimes too slow to respond or provided generic responses


Can I trust Xendpay ?

Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.

RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 583155

 







How Xendpay works


  1. Create an account: Sign up for Xendpay in just a few moments. You can do this by connecting with your Facebook or Google account.
  2. Set up a transfer: Enter how much you're sending and where you’d like the money to be received. If you’ve sent money to them before, just pull up their details - Xendpay has held onto them for you.
  3. Pay What You Want: Check out what you'll be saving by using Xendpay, and pay a fee which you think is fair. If you’ve sent more than £2000 with Xendpay, the transfer fee is no longer discretionary.
  4. Send the money: Send your money to Xendpay with a local bank transfer or by paying with a debit or credit card. When 3rd party charges will be incurred, you’ll see exactly what you will have to pay and Xendpay will recommend a cheaper alternative where possible.
  5. Money on its way: Your money is sent to the recipient’s bank account. You can track the transfer from the Xendpay dashboard.

 


 

Xendpay Exchange Rates and Fees

Transfer fees: Xendpay’s unique “Pay What You Want” model means that you decide what transfer fee to pay. This feature is available for the first £2000 you send with Xendpay per year. Above that, Xendpay charges a low transfer fee which depends on the currency you’re sending to, in most cases 0.45% or 1.4% with a minimum fee.

Exchange rates: Xendpay’s exchange rates are generally among the best, as confirmed by our research and many user reviews on Trustpilot.

Other fees: If you’re sending to a mobile wallet, the fees are usually higher and you might have to pay delivery fees on top of the transfer fees. Furthermore, if you’re paying with a credit card, you will incur payment fees of 1.7% if you’re in Europe and 2.6% elsewhere. Debit card payments are free in Europe and cost 2.6% elsewhere. Finally, SOFORT payments cost a flat £1.50/€2.00 extra fee.


Xendpay mobile app

Xendpay offers a mobile app for iOS devices (iPhone, iPad, iPod, etc.). The Xendpay iOS app allows you to easily open an account, exchange and transfer money, and track your money transfers from anywhere and at any time.


Additional services

In addition to being useful for migrant workers, expats, students abroad and overseas property owners, Xendpay also provides international payment solutions to business customers. If you are looking to make international payments for your business, Xendpay can help you to pay international suppliers and freelancers, pay salaries abroad, or transfer money to a foreign subsidiary.


 


The story behind Xendpay

Xendpay was founded in 2012 by Indian migrant Rajesh Agrawal, and his business partner Paresh Davdra. Rajesh was earning £50 a month working in India, until a job opportunity with a foreign exchange company brought him to London in 2001. Convinced of the huge potential to improve the way people send money abroad, he borrowed £20,000 from a bank (telling them it was to buy a car) and started a foreign exchange company, RationalFX.

The company was the first to set up an online currency exchange platform in the UK, and quickly became very successful. Frustrated with the high costs he incurred when sending money back to India, Rajesh created Xendpay in 2011. By piggybacking on the existing infrastructure of RationalFX, Xendpay was designed to make migrant remittances as cheap and safe as possible.


 


 

Which documents will Xendpay require to verify my identity?

Xendpay has to verify your identity following the anti-money laundering procedures. You may be required to provide your passport number, a copy of an Identification Documents, a proof of your address and some information about the payment.

 

Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Xendpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank statement or utility bill, a local authority tax bill, correspondence from a regulated financial sector firm, confirmation from the electoral register, a Solicitor's letter confirming recent house purchase, NIHE, Council or private rent card, a tenancy agreement, benefit book or correspondence from benefits agency or correspondence from HM Revenue & Customs.

Proof of funds

You might also need to inform Xendpay about your relationship to the beneficiary (Family member, friend, supplier etc..) and the purpose of the transfer (family support, living expenses etc..).


Xendpay's Offices

 


United Kingdom

One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom


 


Ask questions or share your comments on Xendpay




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Key facts about Xendpay

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @xendpay
Facebook xendpay
Youtube xendpay