Xendpay - Independent review

All you need to know before sending money with Xendpay

Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews

7.80/10 Good
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Xendpay review by Monito

Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.

What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!

Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.


PROS
  • Xendpay exchange rates are excellent
  • Pay What You Want for transfer fees
  • Great reviews on Trustpilot
CONS
  • No Android mobile app
  • Xendpay can only send to bank account or mobile wallets
  • Pay What You Want model only applies up to the first £2000 sent



Reviews powered by

3,068 customer reviews on Xendpay on Trustpilot


22 hours ago
by Belamouri

5 stars

Fast and excellent …

Fast and excellent service+++++++++++++++

22 hours ago
by Gulfam

5 stars

Great service

Great service. Very quick in very little transfer fee

22 hours ago
by Julio

5 stars

Simple, quick, and reliable.

I'm buying a property in Spain. My transfer arrived in less than 24 hours. Simple, quick and reliable company. Extrongly recommended.


More reviews

1 day ago
by P Hawkins

5 stars

Quick and easy transaction

Quick and easy transaction, with good communication and clear information.

1 day ago
by Murielle

5 stars

Excellent service

Fast, reliable and inexpensive service. I highly recommend it.

1 day ago
by Christiane

5 stars

The best quality with rapidity and …

The best quality with rapidity and efficiency

1 day ago
by Private

5 stars

I have been using all these online …

I have been using all these online transfer company but xendpay I used 1st time exchange rate was good and service was exlent. definitely recommend...Read more

I have been using all these online transfer company but xendpay I used 1st time exchange rate was good and service was exlent. definitely recommend xendpay to any one.

1 day ago
by Szilvia

3 stars

Very transparent and fair cost model

Very transparent and fair cost model. Unfortunately, the transfers take way more time than promised.

2 days ago
by Lopi

5 stars

Outstanding service

Immediately you'll notice Xendpay is cheaper and easier to use to make international payments than banks. However, it stands out when difficulties arise....Read more

Immediately you'll notice Xendpay is cheaper and easier to use to make international payments than banks. However, it stands out when difficulties arise. A kind and human customer representative is available to assist you until the process is complete. I strongly recommend Xendpay.

2 days ago
by K T

1 stars

Terrible experience

Terrible experience. Their credit cards service is not working with Greek banks and the customer service is really bad.

2 days ago
by Kanjana

5 stars

Wonderful service

Wonderful service. Very good indeed.

3 days ago
by arup kumar paul

5 stars

I always send money through xendpay and …

I always send money through xendpay and never delayed than 4 working days as they committed. The transfer fee is as you like model which is the plus point.

3 days ago
by Dieter

5 stars

Very good!

I was very pleased with the service!

3 days ago
by Adam

5 stars

It's fast and secure method for sending …

It's fast and secure method for sending money

3 days ago
by Derek

5 stars

Best rate

Best rate. Quick and easy. 3 days total transfer time. Does exactly what it says on the tin.

3 days ago
by Kevin Weston

5 stars

Absolutely excellent service

Absolutely excellent service. Can't really see how it could be improved Keep up the great service

4 days ago
by RAJEEV

4 stars

Though Exchange rate offerred is …

Though Exchange rate offerred is slightly less but Xendpay is Fast and Trustworthy.

6 days ago
by JOHAN

5 stars

XENDPAY IS THE BEST

Xenday is the Best of the website exchange

6 days ago
by Naveen

3 stars

Delay in completing transactions

It was observed that XendPay takes more time in transferring converted amount to beneficiary account. Only last time my transaction was quick otherwise it...Read more

It was observed that XendPay takes more time in transferring converted amount to beneficiary account. Only last time my transaction was quick otherwise it has always taken almost one week to credit the converted amount. Same time, money from my bank gets deducted very next day of initiating the transaction but there was always a delay from XendPay to transfer the amount.

6 days ago
by Pavan

5 stars

Top class service

Fast... Reliable and Hassle free transfers. Super service and recommended for others.

6 days ago
by Bhu

3 stars

Transfer takes longer (4 days) as …

Transfer takes longer (4 days) as opposed to 1-2 days as claimed. Incorrect details sought and then later corrected when pointed out. Good exchange rate...Read more

Transfer takes longer (4 days) as opposed to 1-2 days as claimed. Incorrect details sought and then later corrected when pointed out. Good exchange rate and transfer fee.

6 days ago
by Walter Jetzinger

4 stars

Payment included in the transfer Process

The payment of the transfer amount to your account could be done directy included of the transfer process.

6 days ago
by Harish

4 stars

Service is good

Service is good. But if the site says pay as much you like, it should not force us to pay for minimum amount.

6 days ago
by Mrinal Bisht

5 stars

Good.

I am satisfied with it.

6 days ago
by Vrutant

4 stars

Smooth steps to follow

Smooth steps to follow, clear guide lines. It took around 24 Hr to get credit of amount which I transferred. Do free transfer using "secure. xendpay....Read more

Smooth steps to follow, clear guide lines. It took around 24 Hr to get credit of amount which I transferred. Do free transfer using "secure. xendpay. com/signup/ur/V498632" (remove space)

6 days ago
by Kumaradeepak

5 stars

everything was smooth from the …

everything was smooth from the registration, verification, transferring the funds, email notifications, zero transfer fees, to name a few.

6 days ago
by pooja

4 stars

Its safe and fast

Its safe and fast. But some times I got mail that 'they are waiting for my fund in their account' which makes me nervous when I already have transfered...Read more

Its safe and fast. But some times I got mail that 'they are waiting for my fund in their account' which makes me nervous when I already have transfered the fund in Xendpay's given account detail..

1 week ago
by Céline

5 stars

Thank you for the speed of execution …

Thank you for the speed of execution and especially the answers you have given me throughout the transcation. Your site is great and I will recommend...Read more

Thank you for the speed of execution and especially the answers you have given me throughout the transcation. Your site is great and I will recommend it. Thank you

1 week ago
by Sylvain

5 stars

Really easy to use and great rate!

Really easy to use and great rate!

1 week ago
by Repalle

5 stars

good and excellent

good and excellent


Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Xendpay is an easy, uncomplicated and pleasant experience
  • Xendpay is a quick and easy way to send money
  • Customer service is friendly and helpful
Negative
  • Some customers complain that transfers take too long to reach the recipient
  • Xendpay’s customer service was sometimes too slow to respond or provided generic responses


Can I trust Xendpay ?

Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.

RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 583155

 







How Xendpay works


1. Create an account: Sign up for Xendpay in just a few moments. You can do this by connecting with your Facebook or Google account.

2. Set up a transfer: Enter how much you're sending and where you’d like the money to be received. If you’ve sent money to them before, just pull up their details - Xendpay has held onto them for you.

3.Pay What You Want: Check out what you'll be saving by using Xendpay, and pay a fee which you think is fair. If you’ve sent more than £2000 with Xendpay, the transfer fee is no longer discretionary.

4. Send the money: Send your money to Xendpay with a local bank transfer or by paying with a debit or credit card. When 3rd party charges will be incurred, you’ll see exactly what you will have to pay and Xendpay will recommend a cheaper alternative where possible.

5. Money on its way: Your money is sent to the recipient’s bank account. You can track the transfer from the Xendpay dashboard.


 


 

Xendpay Exchange Rates and Fees

Transfer fees: Xendpay’s unique “Pay What You Want” model means that you decide what transfer fee to pay. This feature is available for the first £2000 you send with Xendpay per year. Above that, Xendpay charges a low transfer fee which depends on the currency you’re sending to, in most cases 0.45% or 1.4% with a minimum fee.

Exchange rates: Xendpay’s exchange rates are generally among the best, as confirmed by our research and many user reviews on Trustpilot.

Other fees: If you’re sending to a mobile wallet, the fees are usually higher and you might have to pay delivery fees on top of the transfer fees. Furthermore, if you’re paying with a credit card, you will incur payment fees of 1.7% if you’re in Europe and 2.6% elsewhere. Debit card payments are free in Europe and cost 2.6% elsewhere. Finally, SOFORT payments cost a flat £1.50/€2.00 extra fee.


Xendpay mobile app

Xendpay offers a mobile app for iOS devices (iPhone, iPad, iPod, etc.). The Xendpay iOS app allows you to easily open an account, exchange and transfer money, and track your money transfers from anywhere and at any time.


Additional services

In addition to being useful for migrant workers, expats, students abroad and overseas property owners, Xendpay also provides international payment solutions to business customers. If you are looking to make international payments for your business, Xendpay can help you to pay international suppliers and freelancers, pay salaries abroad, or transfer money to a foreign subsidiary.


 


The story behind Xendpay

Xendpay was founded in 2012 by Indian migrant Rajesh Agrawal, and his business partner Paresh Davdra. Rajesh was earning £50 a month working in India, until a job opportunity with a foreign exchange company brought him to London in 2001. Convinced of the huge potential to improve the way people send money abroad, he borrowed £20,000 from a bank (telling them it was to buy a car) and started a foreign exchange company, RationalFX.

The company was the first to set up an online currency exchange platform in the UK, and quickly became very successful. Frustrated with the high costs he incurred when sending money back to India, Rajesh created Xendpay in 2011. By piggybacking on the existing infrastructure of RationalFX, Xendpay was designed to make migrant remittances as cheap and safe as possible.


 


 

Which documents will Xendpay require to verify my identity?

Xendpay has to verify your identity following the anti-money laundering procedures. You may be required to provide your passport number, a copy of an Identification Documents, a proof of your address and some information about the payment.

 

Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Xendpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank statement or utility bill, a local authority tax bill, correspondence from a regulated financial sector firm, confirmation from the electoral register, a Solicitor's letter confirming recent house purchase, NIHE, Council or private rent card, a tenancy agreement, benefit book or correspondence from benefits agency or correspondence from HM Revenue & Customs.

Proof of funds

You might also need to inform Xendpay about your relationship to the beneficiary (Family member, friend, supplier etc..) and the purpose of the transfer (family support, living expenses etc..).


Xendpay's Offices

 


United Kingdom

One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom


 

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Key facts about Xendpay

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @xendpay
Facebook xendpay
Youtube xendpay


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