EasySend Review: Money Transfer Fees, Safety, Usability, and Monito's Verdict

Byron Mühlberg, writer at Monito.com
May 8, 2021

EasySend is an average money transfer service (7.4/10), sometimes recommended by the experts at Monito for transfers between the UK and Poland. Despite being a much-loved service in the eyes of its customers (9.3/10), EasySend leaves a lot to be desired when it comes to pricing (5.7/10), where its fees and exchange rates are seldom the cheapest of all, especially for bank transfers. However, EasySend is a well-established company with outstanding trust rankings (9.0/10) that offers its customers an all-around easy-to-use website and mobile app, as well as several pay-in options to choose from (7.7/10).

What Monito Likes About EasySend

  • Cash pickup is available at the post office;
  • Much-loved by customers with excellent feedback;
  • High-speed transfers are available (albeit for a fee);

What Monito Dislikes About EasySend

  • Exchange rates outcompeted by money transfer specialists, especially for larger transfers;
  • Some 83% of fees are hidden away in a nontransparent exchange rate margin.
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Monito's Recommendation

EasySend is a reasonably good option for transferring money between Poland and the UK, one we recommend particularly for cash pickup transfers and for existing customers who know and trust the service. However, while generally a good deal, EasySend is usually neither the cheapest nor the most competitive service. Therefore, we recommend running a search on our real-time comparison engine if you'd like to find the best deal instead.

Who Is EasySend For?

EasySend is a service geared toward Poles living in the UK who are looking to transfer money between the countries. Funds can be received via bank deposit or in cash at the post office, making it a versatile option, and despite not being the cheapest of all, EasySend's fees and exchange rates are relatively competitive for cash-based money transfers.

How Monito Reviewed EasySend's Services

As with all services reviewed by Monito, EasySend underwent a rigorous evaluation to assess the quality of its service. To begin with, our experts opened an EasySend account to test out its functionalities, including the ease of registration and speed of transferring money, which provided a well-rounded overview of the platform's strengths and limitations. Next, we weighed this score against several other key criteria, including customer reviews, percentage of fees constituted by exchange rate margins, pay-in options, access to customer service, as well as business and legal metrics such as volume transferred, appropriate authorization, and company size. Finally, we analyzed tens of thousands of searches on Monito's comparison engine to determine how often EasySend was the cheapest service and how often it was competitive against its rivals over the past three months, giving a reliable overview of the service's pricing in relation to the market. As with all Monito Scores, EasySend's score was peer-reviewed by at least one Monito expert.

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Trust & Credibility

6.6

Background check

EasySend is supervised as a payment institution by the FCA and duly registered with the ICO in the United Kingdom, where the company is headquartered.

Security & reliability

EasySend's website is fully secured and uses top-notch security protocols, including segregated user accounts and HTTPS.

Company size

Since 2006, EasySend has grown to serve around five thousand customers, employ about 50 people, and handle up to US$500 million in annual transactions.

Transparent pricing

EasySend is not transparent about its pricing, with some 83% of total fees being buried away in hidden exchange rate margins.

Can I trust EasySend?

By sending $500 million worth of transfers between the UK and Poland to around 5,000 customers per year, EasySend is a trustworthy (albeit small) transfer service.

Safe Use of the EasySend Website

EasySend is a licensed company, authorised by the British government via Her Majesty Revenue & Customs (HMRC). It has a permit to provide payment services granted by the Financial Conduct Authority (FCA) under license number 593364.

All customer data on EasySend's website is fully protected, and the company possesses a personal data protection license (ICO) with the number Z2973216.

Identity Verification in EasySend

EasySend verifies the identity of its customers using personal information, not because it's looking simply to collect customer data, but because it's a legal requirement.

If your transactions exceed the value of €1,000 (or the equivalent in another currency) within 90 days, we will have to add a scan or photo of our documents (i.e. ID card, passport, UK driving license or residence permit for non-EU citizens). Documents may also be needed if required by the regulations of the country from or to which you're sending money. At this stage of the verification, we will also need to send a selfie.

Adding documents will increase our transaction limit to €15,000 within a 90-day period.

If you want to transfer more, we must provide a document that confirms the source of the money and contact EasySend customer service. Everything about identity verification with EasySend can be found on their website*.

* Available only in Polish, Russian, and Ukrainian

Service & Quality

7.8

Opening an account

Opening an account with EasySend is fast, straightforward, and easy to do, although it can take some time to finish.

Making a transfer

Once you've registered for EasySend, you'll find making a new money transfer to be a fast and simple process.

Contacting support

Contacting EasySend's customer support team is very easy, with WhatsApp, live chat, and phone support services available to you.

EasySend's Service Quality

Opening and managing an account, contacting customer service, and funding a transfer with EasySend is very smooth all-around.

Monito's Impressions During Our Test

All in all, we found EasySend's website and mobile app to be fairly easy to use, and it presented no significant hurdles to our reviewers. We found the signup process to include slightly fewer steps on the website than on the mobile app, but in general, both were easy to use, providing clear context and information that gave us a sense of confidence in the service. To top things off, we found customer service to be remarkably easy to get in touch with, and we were able to choose between phone support, WhatsApp, and live chat features.

EasySend Mobile App Review

EasySend transfers can be sent not only via their website but also via the mobile application. It is rated 4.9 / 5 on the App Store and 4.6 / 5 on Google Play.

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How to Contact EasySend

One of the advantages of EasySend is its professional customer service available in both Polish or English. The service is quick and ready to answer questions and provide assistance with all possible problems related to the transfer. You can contact the EasySend customer service department via the following means:

  • By phone: + 44 203 318 7267 (GB), + 48 58 500 86 75 (PL), + 353 1 485 44 89 (EU)
  • By e-mail
  • Via Facebook Messenger
  • The chat and contact form on the EasySend website

Fees & Exchange Rates

5.7

Transfers to cash pick-up

EasySend was the cheapest cash pickup option on slightly more than a quarter (27%) of Monito searches over the past three months and was competitive in 40% of cases.

Transfers to a bank account

EasySend was the cheapest option in a minority (4.5%) of available Monito searches for bank transfers over the first three months of 2021.

EasySend's Fees & Exchange Rates

EasySend is seldom the cheapest money transfer service for bank transfers and sometimes for cash pickup transfers despite its reasonably competitive pricing.

How Much Does an EasySend Transfer Cost?

The cost of a transfer with EasySend depends on where and where we send the money and its type:

Transfer From the UK to Poland

The cost of the transfer includes the fee for the transfer and the cost of currency exchange:

  • FAST transfer: £ 1.99 + currency exchange costs
  • SuperFAST transfer: £ 3.99 + currency exchange costs
  • Transfer with pickup at the post office: £ 3.90 + currency exchange costs

Transfer from Poland to the UK

  • FAST transfer: PLN 0 + currency exchange costs
  • SuperFAST transfer: PLN 15 + currency exchange costs

Transfer From the UK to Ukraine

  • Bank transfer Receiving Privat24: £ 1.99 + currency exchange costs
  • Cash pick-up transfer: £ 1.99 + currency exchange costs

EasySend Exchange Rates

In addition to transfer fees, you should also consider the exchange rate offered by the website and compare it with other companies that specialize in transferring money abroad. EasySend does not provide a very competitive exchange rate. And as you know — the better the exchange rate, the more money goes to the recipient's account.

Compare EasySend's Fees & Exchange Rates

Customer Satisfaction

9.3

Customer review score

Earning an average of 4.8 out of 5 stars across Trustpilot, Google Play Store, and the App Store, there’s no doubt that EasySend has made an overwhelmingly positive impression on its customers.

Number of positive reviews

With more than nine thousand four- and five-star reviews on Trustpilot, EasySend is much-loved in the eyes of its customers.

Customer Reviews of EasySend

EasySend is much-loved by its customers, receiving an excellent 4.8/5 stars on Trustpilot from around nine thousand reviews to date. The website is also highly rated on Google (4.2/5) and Facebook (5/5). Customers praise the company for fast transfers, professionalism, reliability and great customer service. In many reviews, customers emphasize that they have been using EasySend for several years.

What Are the Customer Reviews of EasySend?

Customers praise EasySend services very much. As many as 97% of Trustpilot reviews assess the website as very good or good:

Positive Feedback on EasySend

👍 Transfers are executed quickly

👍 Helpful customer support

👍 An easy way to send money

👍 Reliable service

Negative Opinions About EasySend

👎 There are delays in making transfers

👎 Customers are not satisfied with the exchange rates

How EasySend Works

  • Step 01

    Check EasySend's Rates

    Use Monito's comparison engine to see how EasySend’s fees and exchange rates weigh up against the rest and make sure they are indeed the cheapest option for your international money transfer. There, you'll be able to discover both the cheapest ways to fund your transfer and have the money received.

  • Step 02

    Add a Transfer Recipient

    Before you can send a transfer, you'll need to provide the details of the transfer recipient (i.e. name, surname and account number).

  • Step 03

    Send the Transfer via EasySend

    Enter from where and where you want to send the transfer and enter the amount of the transfer. You will be informed about the prevailing exchange rate. Then you can choose the type of transfer: 'FAST' (1 business day), 'SuperFAST' (10 minutes, fee: £ 3.99) or pick up at the post office (fee: £ 3.90).

  • Final step

    Check the Entered Data and Pay For the Transfer

    In the "Transfer Summary," you will be able to check the recipient's data entered, payment method, exchange rate and the amount that the transfer recipient will receive. If everything is fine, click the "Order a transfer" button. Then pay for the transfer with the chosen payment method (payment card or bank transfer).

    Try EasySend
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