Lebara Money - Independent review

All you need to know before sending money with Lebara Money

Simple, easy-to-use online service. “Lock in” favorable exchange rates for up to 30 days. Fast transfers with easy payments via debit card.



Lebara Money review by Monito

Lebara Money Transfer is a UK-based money transfer service that provides simple, easy-to-use money transfers through its website. Lebara Money Transfer is operated by the Lebara Group — a large, international telecommunications business.

One of the main advantages of Lebara is the ability to “lock in” an exchange rate today and then pay for and transfer the money within 30 days. For example, if you were transferring £GBP to €EURO and saw an exchange rate of 1.172 today on 3 April, you could lock that in until 2 May, regardless of whether the exchange rate rose or fell between now and then. Another big advantage of this approach is that you only get charged by Lebara when you make the transfer, so it’s easier to budget.

While this facility (called a “forward contract”) is available from other specialized currency exchange providers for larger amounts, Lebara makes it very easy to do for any amount of money. You can easily complete these “lock in” / forward contract currency exchanges using their online platform. Lebara does charge a small fee for this service, but if you want peace-of-mind and you’re sending larger amounts, that can be worth it.

Lebara Money Transfer fees and exchange rates are competitive with many of the other large money transfer providers. However, you should be aware that they do charge a minimum fee when transferring smaller amounts, which might make them less competitive. You can get around this by transferring amounts large enough to avoid the minimum fee. Note that Lebara Money Transfer are currently offering zero fees on all “now” transfers (i.e. not a future transfer with a locked in exchange rate) to every country except India.

Lebara currently only allows UK residents to send money using their services — although they don’t support as many destination countries as other providers, their network is growing all the time. Recipients can receive their money through their local bank account, or in some cases, a mobile wallet.


PROS
  • You can “lock in” exchange rates for up to 30 days for a low fee.
  • Transfers are normally completed in 1 to 3 business days.
  • Their online money transfer service is simple and easy to use.
CONS
  • You need to be 18 or over, have a UK bank account, and live in the UK.
  • If you’re sending smaller amounts, Lebara does have a minimum fee (which is currently waived for “now” transfers to every country except India)
  • You can only fund your account with a UK debit card or prepaid card.
  • You can only send money to the recipient's bank account or, in some cases, a “mobile wallet.”

 

Reviews powered by

55 customer reviews on Lebara Money on Trustpilot


06/08/2017
by Daniel Tan

5 stars

Best Rate and Excellent Usability.

Best Rate, Excellent usability. One of the best in the market for Money Transfer.

06/05/2017
by Joginder Sidhu

1 stars

Stay away from Lebara mobile

Stay away from Lebara mobile, lebara TV Box, Money Transefer, I have lost my money with LebaraPlay Hindi TV Films £125 Please Please Run away if see...Read more

Stay away from Lebara mobile, lebara TV Box, Money Transefer, I have lost my money with LebaraPlay Hindi TV Films £125 Please Please Run away if see Lebara offers From me not even ONE STAR Thank you

05/29/2017
by Mahmud Hasan

1 stars

Inefficient

Made me wait 7 days with no success. Very disappointed.


More reviews

05/23/2017
by Robert Grant

1 stars

Issues with the old Lebara money system

I used Lebara money when it was a dual mastercard system. They changed there website and business model completely. No warning. No Email. Nothing. First...Read more

I used Lebara money when it was a dual mastercard system. They changed there website and business model completely. No warning. No Email. Nothing. First I find out is when I want to send money abroad. I sent money to my card from my bank ( £125 ) then went to log in an tranfer it to the other card. Completely new website. business model. no legacy login or help for redundant customers. I then go to bank. Card has been cancelled. Phoned lebara money and told I have to email some address... from which i get one sentence emails. Then an email saying the money is being refunded to by bank account. It doesnt happen. I write again... no reply

05/20/2017
by Mahmud Hasan

1 stars

Used Twice, Very Shady

When I sent money first time, everything was OK, then the second time they blocked my account without any warning, the App prompted me to call my card...Read more

When I sent money first time, everything was OK, then the second time they blocked my account without any warning, the App prompted me to call my card provider. Both card I tried were all good. Rang Lebara customer service, they said the reason was security concerns. They said they are trying to protect my account. And I don't see the logic behind it. I tried my own cards. One person can have different debit card. Apparently if you use different debit card system declines card automatically. My complain is the lack of transparency, first of all don't prompt customers to go to their bank while fault is in your system. Second of all if you are soo concerned about my security then inform me somehow, you have my email and contact number. That's not all, they are not manually unlock your account by overriding the system. A company that handles the whole process this inefficient way tells a lot about its security weaknesses. So don't bother trying Lebara money. Inefficient service and you will either risk your hard earned money. Also you might end up being in a riddle and worry about where your money went. Read all the reviews how inefficient they were with certain people and played with other people's money.

05/12/2017
by Poornachander Soma

1 stars

HI Lebara Team

HI Lebara Team, Can you help me understand below math. You send £1000.00 Fee £5.00 ZERO FEE OFFER -£5.00 INTRODUCTORY OFFER -£10.00 Total £990

05/04/2017
by Carlos Trejo

5 stars

Excellent usability

Excellent usability. GS SF quality. Keep it up!

05/04/2017
by Ted

5 stars

Super easy to make money transfer

Super easy to make money transfer

05/04/2017
by Pao Barrios

5 stars

Amazing Fx rates!

Amazing Fx rates!

05/04/2017
by Ranjan R

5 stars

Best exchange rate and transaction fees

I have used Lebara Money transfer multiple times,their exchange rate is great with delivery on time.

05/04/2017
by Divesh Chandiramani

5 stars

Best Money Transfer Service!

Great experience and best exchange rate

04/21/2017
by P.Ashok Kumar

1 stars

Its been 10 days money didn't credited yet...

Made a transaction on 11th of april still money didn't credited​. When I mailed to customer service they said it is on hold as the ID proofs are not...Read more

Made a transaction on 11th of april still money didn't credited​. When I mailed to customer service they said it is on hold as the ID proofs are not shared, but I haven't received any mail asking to submit ID proofs. Previously I made a transaction at that time i received an email to share my ID proof but this time it didn't. This is really frustrating

04/07/2017
by Pradeep

5 stars

Good Site

I have used this site to transfer money from UK to India few times.. First few months the rates were excellent - almost close the rate that we see in...Read more

I have used this site to transfer money from UK to India few times.. First few months the rates were excellent - almost close the rate that we see in Google & the transfers were free... In the last few weeks the rates are slightly lesser, but still competitive. One suggestion is to track the status of referrals. After referring friends, I won't be able to keep checking with friends whether they have registered & started transferring.. If there is a page which shows such status, it will be helpful.

04/02/2017
by Ganesh Govind

5 stars

Better exchange rate

New customer, used their service recently. Got better rate compared to worldremit & transferwise. Money reached destination quickly. Five...Read more

New customer, used their service recently. Got better rate compared to worldremit & transferwise. Money reached destination quickly. Five stars Suggestion: Any queries with respect to authentication, it is better to call the customer to explain instead of depending on email. Legal department sent query on my verification document but the mail was sitting in my junk item. Until I called them I didn't know that they were waiting for my response.

03/11/2017
by Sukhjinder singh

1 stars

Very poor service

I send money on 8th march it clearly said receiver will get money in 1 to 2 business days. I tried contacting customer service through email but they...Read more

I send money on 8th march it clearly said receiver will get money in 1 to 2 business days. I tried contacting customer service through email but they don't reply back i don't know what is going on with my money even then do not provide us any contact number for customer service very disappointed i m stressed put where my money is right now.

03/03/2017
by MR SOUMYAJIT SENSARMA

1 stars

NEVER AGAIN.

I was recommended by a friend to use this service as they promised to credit an amount of £15 after the 1st transfer. I used the link he forwarded and...Read more

I was recommended by a friend to use this service as they promised to credit an amount of £15 after the 1st transfer. I used the link he forwarded and the initial transfer process was smooth. The rate was quite attractive. But then the problems started. The £15 credit never came. After 3 followup mails and quite a few phone calls I was offered a £10 credit as a service gesture (sic) and they did make it sound as if they were doing me a favor. I should have stopped there itself, but guess I wanted to give a second try. So this month again I tried transferring and things became worse. After the money was taken from my account, I get an email from Lebara asking for my ID copy and it clearly said that without the ID they will not complete the transfer. This wasn't asked the first time. So, I immediately complied to their request and sent my passport copy. Next day I receive an email that my money is on its way. I was happy that things turned out OK. But alas. Another following mail came after 1 hour of the confirmation mail that my transaction is complete, stating Lebara is unable to send the money. No further reasons given. I was confused like any normal person and was forced to call them where a kind lady from the call centre stated that it was my fault that I mentioned the IFSC code wrong so the money was not transferred and will be refunded. But this will take in 3-5 working days. But why 3-5 working days ? "Its the process". The amount has been debited from my account the very moment I initiated the process of transfer but Lebara is more than happy to sit on my money, earn a float a return it only when they please. The site should have a check to verify whether the bank account number corresponds with the correct IFSC code. They should understand that not every one is a banker to understand the difference between a " ZERO" and "O". All the other sites have them (e.g: Transferwise). So, net net , I would advise strongly to NOT to use this money transfer service. If you really want a good rate, please try Transferwise. i have been using them for some time now. Their rate is nearly as good as Lebara but with way much better service and the transfer process is much faster. (it takes hours not days like Lebara).

02/23/2017
by Milan Saxena

5 stars

Fast service, better rate than my bank

Used this service recently for transferring money from British £ to ₹ Indian Rupee. Very fast and reliable service, got better rate than thre bank I...Read more

Used this service recently for transferring money from British £ to ₹ Indian Rupee. Very fast and reliable service, got better rate than thre bank I had been using for quite some time, and got a £15 discount on first transfer when I signed up using link money.lebara. com/uk/en/raf/F6LHAT (referral through friend) Highly Recommended!

02/23/2017
by Sofiya Imran

5 stars

Amazing service!

It's a great service and is easy for people to use

02/23/2017
by AS

5 stars

Great experience, great product !!

I have used many different money transfer services online and i was very impressed with Lebara Money. Fast, I got my money on time, the rates are quite...Read more

I have used many different money transfer services online and i was very impressed with Lebara Money. Fast, I got my money on time, the rates are quite good. I highly recommend it.

02/23/2017
by Arvind Raj

1 stars

Don't ever trust LEBARA's - Lock rate feature. It's an eye wash

i Locked a rate and Scheduled a transfer 2 weeks back and was hoping my transfer will be successful on the scheduled date. i had the sufficient balance in...Read more

i Locked a rate and Scheduled a transfer 2 weeks back and was hoping my transfer will be successful on the scheduled date. i had the sufficient balance in my account and my document verification was also successful. But still on the day of my transfer i got a CANCELLED mail for no reason. When i called up the customer care, they're not supportive and understanding the situation.

02/15/2017
by Justin

1 stars

NO GOOD BIG BIG LET DOWN

I used the lebara MasterCard for many years without any problems to send money to Thailand. I never used the card for two months over Christmas due to...Read more

I used the lebara MasterCard for many years without any problems to send money to Thailand. I never used the card for two months over Christmas due to visiting Thailand. I then go to send some money in February to see the cards have been cancelled so I call customer service to be told that the service is no longer working and I would of got a email telling me this. But I never got any email from lebara telling me this also I have got funds still left on the card all be it little but its better in my pocket than there's . So great I now have family waiting for the money so we have to send with another company due to you no longer sending to Thailand just wonderfull. I went to go to your website which no longer seems to exist so all the proof of past transactions have been lost and I needed these and also my login details what I would of needed to get my money back . So all in all what on earth is the problem because its a joke and an explanation would be nice. So be aware that in my experience they could just pull the plug at anytime totally shocking.

01/06/2017
by Harsha

3 stars

Payment declined

The site is not consistent, from past 4 hours my payment is showing as declined stating some issue with my card. with the same card I had done payments...Read more

The site is not consistent, from past 4 hours my payment is showing as declined stating some issue with my card. with the same card I had done payments earlier and I have necessary amount in my card. I dont understand why its so inconsistent? Are you guys just doing this on purpose because of the random changes in the xe?

01/05/2017
by V S

1 stars

Unpredictable Website and referral

Referred few friends. Everytime they log in, the bonus amount differs. Referrals didnt get money too even after couple of transfers. Customer Service is...Read more

Referred few friends. Everytime they log in, the bonus amount differs. Referrals didnt get money too even after couple of transfers. Customer Service is also not good. Just realized that most of the 5 stars given below have done just 1 review and reviewers with pictures have given just one star. Avoid..

12/31/2016
by Emad B

5 stars

Fast, Easy, Secure, Amazing!

knew these guys offered a decent mobile product but didn't know they now do money transfer...! Tried it out this afternoon to send some money to a friend...Read more

knew these guys offered a decent mobile product but didn't know they now do money transfer...! Tried it out this afternoon to send some money to a friend in Kenya and within 5 mins i had completed my transfer without a hitch! Very easy to use website and would recommend these guys to anyone. Many thanks Lebara Money Team

12/27/2016
by Agnes Kausoko

5 stars

Great service and quick transfer

I used Lebara Money transfer few times to transfer some money from England to France. Everytime I used it everything was super smooth, easy to use and...Read more

I used Lebara Money transfer few times to transfer some money from England to France. Everytime I used it everything was super smooth, easy to use and really quick. One of the best money transfer online! Agnes

12/21/2016
by Nilay Deb Chaudhuri

1 stars

Not able to send after first transfer

My first transfer to India was good, however from next time I'm getting error message that payment in my debit card has been declined. I'm able to use the...Read more

My first transfer to India was good, however from next time I'm getting error message that payment in my debit card has been declined. I'm able to use the same debit card for transferring to India by other online transfer services (transferwise.com).

12/21/2016
by Saud

5 stars

Amazing service!!!

I tried Lebara Money for the first time yesterday and to my surprise the transaction was fully completed today. It's just amazing!!! Sometimes my Inland...Read more

I tried Lebara Money for the first time yesterday and to my surprise the transaction was fully completed today. It's just amazing!!! Sometimes my Inland transactions within India take more time than this - NEFT/RTGS etc. I had been using another service (don't want to name them here) for several months and once had to wait 12 days to get the transaction completed. I will never go back to them again.

12/16/2016
by Prashanth Nadig

5 stars

Good Exchange rates!!

Good exchange rates offered and very fast service!!!

12/15/2016
by teena

5 stars

excellent service

very very fast.Great exchange rates and very quick transfers

12/15/2016
by Anshita Sayal

5 stars

Excellent money transfer experience

I used Lebara money transfer and was pleased by the simple user interface. The rate of exchanged offered was pretty competitive. I will definitely use it...Read more

I used Lebara money transfer and was pleased by the simple user interface. The rate of exchanged offered was pretty competitive. I will definitely use it for my future money transfer needs.


Lebara received an overall rating of 6.9 out of ten on Trustpilot, across over 40 reviews. 70% of reviews rated Lebara Money Transfer at four or five stars, while 28% of reviews rated them at one or two stars. The disproportionate share of negative reviews is probably explained by the low number of reviews, and we expect Trustpilot reviews of Lebara Money Transfer to improve over time.

Among the positive reviews, customers praised good exchange rates, low fees, and rapid transfers. One reviewer said, “I have used many different money transfer services online and i was very impressed with Lebara Money. Fast, I got my money on time, the rates are quite good. I highly recommend it.” Other reviewers praised how easy the service was to use and recommended the service to others.

Lebara Money Transfer did have a number of negative reviews as well. The main issues customers faced were problems with needing to provide further information to initiate transfers, delays in processing payments and transfers, and referral rewards not being paid. In some cases this was due to the customer not understanding how Lebara’s systems worked. To their credit, Lebara did respond to every negative review and explained the issue or offered to resolve the problem.



Can I trust Lebara Money ?

Yes. Lebara Money Transfer is owned and operated by the Lebara Group, a large, international telecommunications and media services provider, dedicated to providing low-cost services to migrants and others around the world.

The Lebara Group has been around for more than ten years and serves over five million customers. It is one of the fastest growing telecommunications businesses, employs over 1,000 employees around the world and has revenues of over $700 million. Lebara Money is registered as a payment institution and regulated by the Financial Conduct Authority (FCA) in the UK.

Lebara Money keeps client money safe through strong encryption, security protocols, and have separate, segregated bank accounts in their financial operations. They operate only through reputable payment institutions and payment providers.

They process every transfer using the Verified by Visa® and MasterCard® Securecode services. They also have comprehensive terms and conditions and a strong privacy policy.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 746677

 







How Lebara Money works

Lebara Money Transfer's money transfer process works as follows :

  1. Setup an account with Lebara Money Transfer—they will need your name, address, contact details, bank details, and proof of identification.
  2. Decide the currencies that you want to transfer money between.
  3. Book an exchange rate through the Lebara Money Transfer website.
  4. Decide if you want to make the transfer now, or lock the rate for up to 30 days.
  5. Provide details of the sender and receiver of the funds.
  6. Send money to Lebara Money Transfer through a bank transfer or debit card.
  7. Lebara Money Transfer converts the money and deposits it in the recipient’s bank account or mobile wallet.


 

Lebara Money Transfer Fees and Exchange Rates

Lebara Money Transfer Fees

Lebara’s fees depend on the country you’re sending money to, the amount you’re sending, and whether you choose to send the money now or lock in a rate. Lebara does provide all the details of exchange rates and fees up front, so you know exactly how much you need to pay before you transfer.

Fees are calculated as follows:

  • Europe — 0.4% of the transferred amount, with a minimum fee of £2.
  • Africa — 0.5% of the transferred amount, with a minimum fee of £2.
  • India — 0.5% of the transferred amount, with a minimum fee of £2.
  • Bangladesh — 0.6% of the transferred amount, with a minimum fee of £2.
  • Pakistan — 0.8% of the transferred amount, with a minimum fee of £2.
  • Sri Lanka — 0.65% of the transferred amount, with a minimum fee of £2.

Note that Lebara Money Transfer currently waive the transfer fee for “now” transactions to every country except India. There is an additional fee for the “send later” transactions – usually, an additional 0.5% of the transferred amount.


Lebara Money Transfer Exchange Rates

Here’s how Lebara Money Transfer’s exchange rates compare to the baseline, mid-market rate, for transferring £1,000 to Indian Rupees

  • Baseline interbank rate — recipient would receive 81,140.52 Indian Rupees.
  • Lebara Money Transfer rate — recipient would receive 80,691.20 Indian Rupees.
  • Lebara Money Transfer’s rate is 1% below the baseline interbank rate.

These rates are correct as of early April 2017, they do not take into account Lebara’s fees or commissions.


Combining Lebara Exchange Rates and Fees

When you combine fees and exchange rates together:

  • Immediate transfers — you will pay between 1.4% and 1.8% more than the baseline rate for immediate transfers. With Lebara Money Transfer’s current zero fees promotion to all countries except India, you only pay the 1% exchange rate margin.
  • “Locked in” forward contract transfers — you will pay between 1.9% and 2.3% more than the baseline rate for “locked in” transfers.

These rates are correct as of early April 2017, they do not take into account Lebara’s fees or commissions.


Lebara Money Transfer Mobile Applications

Lebara does provide a dedicated mobile application for Android tablets and smartphones. Although Lebara does provide media and mobile call apps for Apple devices, their money transfer app isn’t currently available on iPhones or iPads.

Services Not Offered by Lebara Money Transfer

Lebara Money Transfer does not provide some services including:

  • The ability to pay for a transfer via credit card or bank account.
  • You can’t make transfer requests over the phone by calling into a call center.
  • Recipients can’t pick up their money from local agents in cash.

The story behind Lebara

Lebara Money Transfer was founded in 2016. It is the latest in a series of new ventures by the Lebara Group, an international telecommunications business. In addition to mobile phone plans and international money transfers, Lebara also provides multimedia services to migrants and others through “Lebara Play.”

The Lebara Group was founded in 2001 by Rasiah R Leon, Baskaran Kandiah and Ratheesan Yoganathan.

It operates the Lebara Foundation, an international charity dedicated to, “making a difference to the lives of vulnerable children across the world, and do so by delivering sustainable, high-quality services for youngsters affected by conflict and poverty.”

Lebara states that, “Our ambition is to continue to care for the migrant community, supporting them on their journey by providing innovative experiences that directly relate to their lives. Lebara stands for simple, honest values and we want to make a difference to the lives of 1 billion people by 2020.”

Lebara received the “Diversity Champion Award” in 2016.


Lebara Money Transfer Incentives

Lebara does offer incentives to customers including:

  • The first time you use Lebara Money Transfer to transfer over £100, they will give you £10 off and won’t charge you any fees.
  • If you refer a friend, they will credit both you and your friend £15.
  • “Now” transfers (i.e. those made immediately, not not in the future with a locked in exchange rate) to every country except India currently carry no fees.

Contacting Lebara Money Transfer

You can contact Lebara Money Transfer as follows:

  • Via email — moneycare@lebara.com.
  • Via telephone — 0800 640 6303.

Lebara Money Transfer Offices

25 Copthall Avenue
London
EC2R 7BP
United Kingdom.

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Key facts about Lebara Money

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Available languages
English
Polski
Personnal transfers Yes
Business customers No
Advanced currency contracts Yes
Required documents ID, Proof of Address
Android App Yes

Company information

Type of service provider Online money transfer operators
Active since 2016
Headquarter London
Jurisdiction United Kingdom
Regulated by FCA

Contact information

Contact support moneycare@lebara.com
Service hour -
Twitter @lebaramoney
Facebook lebaramoney


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