Opal Transfer - Independent review

All you need to know before sending money with Opal Transfer

You can send money online, from your smartphone, by phone or at one of their agent location in London Same day transfer to most destinations Customer service available in Romanian, Polish and 8 other languages

Opal Transfer review by Monito

Opal Transfer is a money transfer operator offering a money transfer service from United Kingdom to all of Europe, with a historical focus on Eastern Europe. It is possible to send money online via their website, from your smartphone, over the phone, or from one of their two branches in London.

Generally, Opal Transfer isn’t as competitive as other online providers in terms of fees and exchange rates, but it is still much cheaper than most banks. The big advantage of Opal Transfer is that their customer service, which you can reach by phone or email, is available in English, Lithuanian, Russian, Polish, Latvian, Bulgarian, Czech, Slovak, Spanish, and Romanian. It’s good to be able to speak your mother tongue when it comes to sending money abroad, and not all money transfer providers in the UK can speak all these languages.

Opal Transfer’s website is not as intuitive and easy-to-use as other online money transfer solutions, but it does the job. The smartphone apps have good reviews and allow you to set up your transfer on the go. You can pay by debit card or by bank transfer, and for most destinations, your money will arrive on the same day or on the next day. If you need to do multiple transfers, you can make one payment to Opal’s account and arrange with their customer center to make several smaller transactions to different persons.



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97 customer reviews on Opal Transfer on Trustpilot


2 hours ago
by Apetrei Marian

1 stars

After transferring more then 15 …

After transferring more then 15 thousand with them and also every time ask for a lot of info even for tax return and brother details because he sent money...Read more

After transferring more then 15 thousand with them and also every time ask for a lot of info even for tax return and brother details because he sent money to my account .Today trying to transfer one more time and after they check all they said they cant complete the transfer because i receive money from my company to my personal account . They ask me to create an business account for the company to can use their service again. Next time maybe they will ask me to get 3 wifes :)))) but anyway i will go next and work with another company .

10/03/2017
by Katerina R

5 stars

excellent service

excellent service

10/03/2017
by Mapk Smyth

1 stars

THE most disorganised and unhelpful …

THE most disorganised and unhelpful firm Was recommended to me by a friend ... who has had no issues with them... I registered, tried to send just...Read more

THE most disorganised and unhelpful firm Was recommended to me by a friend ... who has had no issues with them... I registered, tried to send just under 2K abroad and saw that there was a 'limit' for new clients of 1.5K - but by sending more info - 'that limit could be lifted'... Did what was required and saw while calling to check - that limit was lifted and I could proceed - waited for verbal confirmation and paid by debit card.... having checked which recipient bank in the country I was sending to, processed fastest - same day - if paying by 18:00 in UK ... Imagine my surprise to receive emails - 1 hour and a half later - one minute apart - saying 'processing' and 'cancelled' ?! .... Called to find out - why - management require 'further proof of ID' - certified by Bank, Post Office, Doctor- that passport in genuinely me.... FINE .. but why not tell me BEFORE I paid ...? "We tried to contact you, was the 'excuse' - I HAD given them the wrong mob no. - but they had been told to use my landline -as I have bad signal at home and have and email... Result: I must wait up to THREE working days for refund - when trying to send money - urgently ?! Contacted my bank - who said " Get them to fax us with details we are giving you and we will refund, tomorrow " Opal REFUSED ... HOW can anyone rely on a firm that is SO disorganised and will not help resolve their error ?


More reviews

08/21/2017
by Agnieszka

5 stars

Great customer service

Great customer service, quick and easy money transfer to Poland

08/18/2017
by lipe Hirsch

5 stars

no need for bitcoin

very happy no need for bitcoin

08/11/2017
by Mario Crassas

5 stars

Friendly & helpful customer service,

Friendly & helpful customer service, these guys go out their way to make you happy

08/09/2017
by Grigoriy German

1 stars

Rating of the company is forged

Rating of the company is forged. It is clearly seen by real review during two years and fake reviews in May-June 2017. One transfer can be conducted...Read more

Rating of the company is forged. It is clearly seen by real review during two years and fake reviews in May-June 2017. One transfer can be conducted within couple hours, another transfer is pending up to a week. Opal transfer asks a lot of personal information, which no other money transfer service asks. It gives no guarantees of keeping that information confidential. Phone hotline is basically useless. Operator's promises are very often useless. Today I am waiting for a transfer for the 5th day in a row! Just in case, I was a recipient of 10+ transfers from Opal. Many of them were problematic.

07/13/2017
by Stelian Stanciulica

5 stars

The best for Romania!

The best for Romania!

06/20/2017
by Sharon Weiss

1 stars

Rating of the company is forged.

In 2016 the company has rating around 3 stars, and rapidly thanks to Sebastian Uivari, who also made a review simply work in Opal Transfer as marketing...Read more

In 2016 the company has rating around 3 stars, and rapidly thanks to Sebastian Uivari, who also made a review simply work in Opal Transfer as marketing director, the company has reached 5 stars. I see that rating was forged in May. The company should be blacklisted on Trust Pilot for that!

06/13/2017
by VALENTINA

5 stars

V.V.

thank you for the long-term cooperation. thanks to your company money transfers have become much faster and more convenient. My advice to visitors to use...Read more

thank you for the long-term cooperation. thanks to your company money transfers have become much faster and more convenient. My advice to visitors to use your services.

05/30/2017
by JEVGENIJS

5 stars

..Nice..!!!!!!!!!!!!!

..Nice..!!!!!!!!!!!!!

05/23/2017
by DIANA

4 stars

I have been a client for nearly 10 …

I have been a client for nearly 10 years, past year I've been using Opal transfer app. Everything would be great if only I could see exchanging rate...Read more

I have been a client for nearly 10 years, past year I've been using Opal transfer app. Everything would be great if only I could see exchanging rate without going to sender in..

05/20/2017
by GRAZYNA

4 stars

For me,perfect!

For me,perfect!

05/18/2017
by RAIMONDS

5 stars

Raimonds Beskostnijs

Same time wen same one ask in Facebook! I given info about you!

05/18/2017
by RENATA

5 stars

Good

Good . Like it.fast services

05/17/2017
by VYTAUTAS

5 stars

excellent service I like that thank you

excellent service I like that thank you

05/17/2017
by AGNES NADER

5 stars

Brilliant service

Brilliant service, very straightforward and all can be done online.

05/17/2017
by Justyna

5 stars

Best one

Friendly and experienced people. Fast and easy to use.  Good rates.  I recommend it.

05/17/2017
by Gita

5 stars

All perfect

All perfect. I always see my transactions always receive confirmations immediately. Money always on time, never had any issues. Well done and thanks to...Read more

All perfect. I always see my transactions always receive confirmations immediately. Money always on time, never had any issues. Well done and thanks to Opal team!!

05/17/2017
by Linda

5 stars

Excellent service

Excellent service

05/17/2017
by ROMAN

5 stars

Excellent!!!!!!

Excellent!!!!!!

05/17/2017
by PAULIUS

5 stars

Excellent

Excellent , quick and easy , money gets there every time

05/16/2017
by BORIS

2 stars

you can send money but rate i high and …

you can send money but rate i high and no more than 1000 pounds a month its funny

05/16/2017
by G CHMIELEWSKI

5 stars

Quick and easy

Quick and easy to use. Friendly people. I'm with them nearly 10 years. Recommend

05/16/2017
by LL

5 stars

fast, cheap & trustable

fast, cheap & trust-able. been using Opal Transfer for 4 years now and never had a single problem. lovely & helpful staff.

05/16/2017
by EWELINA

5 stars

Ewelina

Very good services

05/16/2017
by Andrejs

5 stars

+100500!!!!!

+100500!!!!!

05/16/2017
by STASYS

5 stars

I'm happy with trasfers everything on …

I'm happy with trasfers everything on time never had a problems with Opal transfer thankyou for doing good job

05/16/2017
by KRISTS

5 stars

Seven years with opal transfer,fast and …

Seven years with opal transfer,fast and good service

05/16/2017
by ALEKSANDRA

5 stars

Miss

Happy to use.




Can I trust Opal Transfer?

Opal Transfer is a secure money transfer solution. The company has been licensed and regulated by the Financial Conduct Authority in the UK since 2011 (Firm reference 533677) as well as registered with HMRC under the Money Laundering regulations.

Over 30 employees work for Opal Transfer in their London office. If you need a personal contact with them, they have two branches in London (one at Shepherd’s bush and the other in Stratford), and their customer service is available by phone or email.

Their website has an extended SSL Certificate, assuring that your connection with them is secure.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 533677

 




How Opal Transfer works

1. Open an Opal Transfer account.

2. Specify the recipient’s details, including their full name, IBAN, and country of residence.

3. Pay by debit card or bank transfer.

4. Upload documents if needed.

You can set up your transfer yourself on their website, or with the help of their customer support by phone or at a branch.


Documents required

The documents you must provide to Opal Transfer depends on how much money you send:

    • £0 - £500: no documents required
    • £500 - £1500: personal ID document or passport
    • £1500 - £5000: + a proof of residence
    • £5000 and above: + source of income

You can upload your documents directly in your Opal Transfer online dashboard.


History of Opal Transfer

Opal Transfer started in 2003 as a single money transfer branch in London, catering to customers sending money to Ukraine, Moldova, Georgia, Uzbekistan, and Russia. A few years later, they expanded their services to Lithuania, Latvia and Estonia; then Poland, Bulgaria, the Czech Republic, and Slovakia. Since March 2015, you can also send money with Opal Transfer to all European countries and Norway, Monaco, and San Marino.

Following the digital trends in the industry, they launched an online money transfer service in 2013, followed by a mobile app in January 2015.

 


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Key facts about Opal Transfer

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Available languages
English
Polski
Español
Română
Required documents -

Company information

Type of service provider Other money transfer operators
Active since -
Headquarter -

Contact information

Contact support -
Service hour -


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