You can send money online, from your smartphone, by phone or at one of their agent location in London Same day transfer to most destinations Customer service available in Romanian, Polish and 8 other languages
Opal Transfer is a money transfer operator offering a money transfer service from United Kingdom to all of Europe, with a historical focus on Eastern Europe. It is possible to send money online via their website, from your smartphone, over the phone, or from one of their two branches in London.
Generally, Opal Transfer isn’t as competitive as other online providers in terms of fees and exchange rates, but it is still much cheaper than most banks. The big advantage of Opal Transfer is that their customer service, which you can reach by phone or email, is available in English, Lithuanian, Russian, Polish, Latvian, Bulgarian, Czech, Slovak, Spanish, and Romanian. It’s good to be able to speak your mother tongue when it comes to sending money abroad, and not all money transfer providers in the UK can speak all these languages.
Opal Transfer’s website is not as intuitive and easy-to-use as other online money transfer solutions, but it does the job. The smartphone apps have good reviews and allow you to set up your transfer on the go. You can pay by debit card or by bank transfer, and for most destinations, your money will arrive on the same day or on the next day. If you need to do multiple transfers, you can make one payment to Opal’s account and arrange with their customer center to make several smaller transactions to different persons.
by Katerina R
by Mapk Smyth
THE most disorganised and unhelpful firm Was recommended to me by a friend ... who has had no issues with them... I registered, tried to send just...Read more
THE most disorganised and unhelpful firm Was recommended to me by a friend ... who has had no issues with them... I registered, tried to send just under 2K abroad and saw that there was a 'limit' for new clients of 1.5K - but by sending more info - 'that limit could be lifted'... Did what was required and saw while calling to check - that limit was lifted and I could proceed - waited for verbal confirmation and paid by debit card.... having checked which recipient bank in the country I was sending to, processed fastest - same day - if paying by 18:00 in UK ... Imagine my surprise to receive emails - 1 hour and a half later - one minute apart - saying 'processing' and 'cancelled' ?! .... Called to find out - why - management require 'further proof of ID' - certified by Bank, Post Office, Doctor- that passport in genuinely me.... FINE .. but why not tell me BEFORE I paid ...? "We tried to contact you, was the 'excuse' - I HAD given them the wrong mob no. - but they had been told to use my landline -as I have bad signal at home and have and email... Result: I must wait up to THREE working days for refund - when trying to send money - urgently ?! Contacted my bank - who said " Get them to fax us with details we are giving you and we will refund, tomorrow " Opal REFUSED ... HOW can anyone rely on a firm that is SO disorganised and will not help resolve their error ?
Great customer service, quick and easy money transfer to Poland
by lipe Hirsch
very happy no need for bitcoin
by Mario Crassas
Friendly & helpful customer service, these guys go out their way to make you happy
by Grigoriy German
Rating of the company is forged. It is clearly seen by real review during two years and fake reviews in May-June 2017. One transfer can be conducted...Read more
Rating of the company is forged. It is clearly seen by real review during two years and fake reviews in May-June 2017. One transfer can be conducted within couple hours, another transfer is pending up to a week. Opal transfer asks a lot of personal information, which no other money transfer service asks. It gives no guarantees of keeping that information confidential. Phone hotline is basically useless. Operator's promises are very often useless. Today I am waiting for a transfer for the 5th day in a row! Just in case, I was a recipient of 10+ transfers from Opal. Many of them were problematic.
by Stelian Stanciulica
The best for Romania!
by Sharon Weiss
In 2016 the company has rating around 3 stars, and rapidly thanks to Sebastian Uivari, who also made a review simply work in Opal Transfer as marketing...Read more
In 2016 the company has rating around 3 stars, and rapidly thanks to Sebastian Uivari, who also made a review simply work in Opal Transfer as marketing director, the company has reached 5 stars. I see that rating was forged in May. The company should be blacklisted on Trust Pilot for that!
thank you for the long-term cooperation. thanks to your company money transfers have become much faster and more convenient. My advice to visitors to use...Read more
thank you for the long-term cooperation. thanks to your company money transfers have become much faster and more convenient. My advice to visitors to use your services.
I have been a client for nearly 10 years, past year I've been using Opal transfer app. Everything would be great if only I could see exchanging rate...Read more
I have been a client for nearly 10 years, past year I've been using Opal transfer app. Everything would be great if only I could see exchanging rate without going to sender in..
Same time wen same one ask in Facebook! I given info about you!
Good . Like it.fast services
excellent service I like that thank you
by AGNES NADER
Brilliant service, very straightforward and all can be done online.
Friendly and experienced people. Fast and easy to use. Good rates. I recommend it.
All perfect. I always see my transactions always receive confirmations immediately. Money always on time, never had any issues. Well done and thanks to...Read more
All perfect. I always see my transactions always receive confirmations immediately. Money always on time, never had any issues. Well done and thanks to Opal team!!
Excellent , quick and easy , money gets there every time
you can send money but rate i high and no more than 1000 pounds a month its funny
by G CHMIELEWSKI
Quick and easy to use. Friendly people. I'm with them nearly 10 years. Recommend
fast, cheap & trust-able. been using Opal Transfer for 4 years now and never had a single problem. lovely & helpful staff.
Very good services
I'm happy with trasfers everything on time never had a problems with Opal transfer thankyou for doing good job
Seven years with opal transfer,fast and good service
Happy to use.
Quick and professional
Opal Transfer is a secure money transfer solution. The company has been licensed and regulated by the Financial Conduct Authority in the UK since 2011 (Firm reference 533677) as well as registered with HMRC under the Money Laundering regulations.
Over 30 employees work for Opal Transfer in their London office. If you need a personal contact with them, they have two branches in London (one at Shepherd’s bush and the other in Stratford), and their customer service is available by phone or email.
Their website has an extended SSL Certificate, assuring that your connection with them is secure.
1. Open an Opal Transfer account.
2. Specify the recipient’s details, including their full name, IBAN, and country of residence.
3. Pay by debit card or bank transfer.
4. Upload documents if needed.
You can set up your transfer yourself on their website, or with the help of their customer support by phone or at a branch.
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