Frontierpay - Independent review

All you need to know before sending money with Frontierpay

Very good exchange rates, some of the best in the industry. Amazing reviews from customers, scoring 9.6 out of ten. Many specialized services for business and organizations typically not available elsewhere.



Frontierpay review by Monito

Frontierpay is a UK-based, specialized currency exchange provider offering foreign exchange services to medium and large businesses, non-governmental organizations (NGOs), government agencies, and other large concerns. They provide specialized currency exchange services not typically available from other providers including mass payments, payroll, multiple contracts, and expense management.

Their services provide currency exchange in 140 currencies, allow payments to 180 countries, let people collect money locally in over 100 countries, and make settlement in nearly 40 countries. Frontierpay was formed in 2009 and they provide currency exchange services to a diverse client base, specializing in international businesses with significant and complex foreign currency exchange needs.

Although they specialize in helping out larger organizations, they also offer currency exchange services for individuals. They have extremely competitive money transfer rates, among the best in the industry.


PROS
  • Some of the best currency exchange rates available anywhere.
  • Specialized in providing currency transfers for large, international organizations.
  • Best for transferring large amounts.
  • A very broad range of services, currencies, and countries.
  • Many specialized currency exchange services not available elsewhere.
CONS
  • Not specialized at providing personal money transfer services.
  • They can still be used for personal transfers, but another provider might be better if you’re transferring smaller amounts.

 


Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

223 customer reviews on Frontierpay on Trustpilot


07/19/2017
by Karin & Andrew Hulme

5 stars

Personal service and response on the …

Personal service and response on the phone is great. For even smallish transactions you are as good as you for larger one

07/19/2017
by Christine A.

5 stars

Hard not to recommend

Hard not to recommend. Excellent service to date.

07/18/2017
by David Morton

5 stars

Excellent Service

Excellent Service


More reviews

07/08/2017
by Hella M

5 stars

Excellent service

Excellent service, very quick and professional. I absolutely recommend them.

04/26/2017
by Ben Mills

5 stars

I recently setup an account with these …

I recently setup an account with these guys and I am very pleased with the service so far. Very easy setup and to add beneficiaries, and make first bank...Read more

I recently setup an account with these guys and I am very pleased with the service so far. Very easy setup and to add beneficiaries, and make first bank transfer from funds in the UK (GBP) and Spain (EUR). All done very efficiently and clearly display of rate with auto timed refresh. I also rate the clean and clear portal and dashboard.

10/31/2016
by stanley Jones

5 stars

Very prompt and Efficient

Since I got to know The FX Firm its made my life easy and hassle free

10/28/2016
by Philip Lee

5 stars

Straight forward, professional and quick.

Friendly guidance to register and transaction carried out quickly with no problems.

10/25/2016
by Andyw

4 stars

Overall good Exchange facility

Very good service with easy to follow website. Only drawback is it not always the cheapest exchange rate available.

10/25/2016
by Steve

5 stars

very efficient

very efficient

10/23/2016
by Maya

5 stars

Good and easy

Very good service, pleasant people working there and a very fast, easy and yet trustworthy system.

10/23/2016
by Client123

5 stars

Awesome

Fast and reliable, saves us time and money every transfer. Biggest plus on possibility to pay the Chinese Banks

10/23/2016
by brian lee

5 stars

appreciation

simple effortless instant transfers

10/23/2016
by Client

5 stars

I courteous and efficient

On the ball and quick to act on instructions

10/22/2016
by Andrew

5 stars

Great customer service

Had to call a couple of times to understand how things worked, and always had a helpful service desk person pick up and help me. Very efficient processes....Read more

Had to call a couple of times to understand how things worked, and always had a helpful service desk person pick up and help me. Very efficient processes. And great rates!

10/22/2016
by Barry Gibbs

5 stars

customer friendly

All inquiries dealt with efficiently and promptly

10/22/2016
by Virginia

5 stars

Professional and Trustworthy

Knowledgeable, polite, friendly people who provide a first class and very quick currency transfer service. Would not hesitate to recommend!

10/22/2016
by Martin Clark

5 stars

Excellent service

Excellent service

10/22/2016
by Elaine Brown

5 stars

Trustworthy and reliable.

Used them for first ever international trade and was nervous due to on_line scams etc but everything went well. They even held my money for months while...Read more

Used them for first ever international trade and was nervous due to on_line scams etc but everything went well. They even held my money for months while the home purchase went through. Had a great rate just before the downturn so was able to get my house in France at a very favourable price.

10/22/2016
by Daniela

5 stars

Less is more!

Dealing with The FX Firm is effortless. Less stress = more customer satisfaction. Great people to deal with, thanks "guys"

10/22/2016
by Client

5 stars

Fantastic service.

Excellent service, good platform, but with the added benefit of a high level of personal attention, if required.

10/22/2016
by T Smith

4 stars

Sterling-Euro Exchange - Works for Me

Good, reliable Sterling-Euro exchange - typical cost 1% - 1.2%

10/22/2016
by george

5 stars

top notch

first class service

09/05/2016
by brandon walker

4 stars

I love the show you're the worst

I've started binging on this show a few weeks back and I love it! Unfortunately I have to rely on my DVR to record the shows and consistently FX is 4 to 5...Read more

I've started binging on this show a few weeks back and I love it! Unfortunately I have to rely on my DVR to record the shows and consistently FX is 4 to 5 minutes off the time allotted schedule. This allows me to miss the ending of every episode. While this is frustrating I am still a fan. The situation does frustrate the crap out of me. For all DVR users out there can this be addressed? Please!

08/03/2016
by Phil Jarvis

5 stars

Money transfer to Italy

I needed to build a pot of money to make an Italian purchase. With helpful guidance from FX I built the fund over a period of 5 months buying when the £...Read more

I needed to build a pot of money to make an Italian purchase. With helpful guidance from FX I built the fund over a period of 5 months buying when the £ was at an advantageous rate against the €. Stage payments were made to Italy as the manufacture progressed all when required. The final payment was made in accordance exactly with the instructions given and the whole transaction was done with the maximum of ease. FX staff were always ready to help at the end of a 'phone. My contact was Oliver Rafe who was always very helpful. Thank you FX

06/01/2016
by David

5 stars

Fast, Efficient, Great rates.

Excellent service throughout the entire process on a recent transfer of funds from the UK to Norway. Helpful and friendly staff. Will definitely be using...Read more

Excellent service throughout the entire process on a recent transfer of funds from the UK to Norway. Helpful and friendly staff. Will definitely be using them again.

05/25/2016
by Leanne

5 stars

Excellent service

Excellent service, quick responses and good rates given. Highly recommend, that is why I keep using them!!

03/23/2016
by Jacob Edwards-Bytom

5 stars

Great service, great rates, very easy to deal with

Highly recommend The FX Firm. Tom offered us better rates than the company we previously worked with, along with an online platform that is very simple to...Read more

Highly recommend The FX Firm. Tom offered us better rates than the company we previously worked with, along with an online platform that is very simple to operate and enables us to quickly send payments all over the world in multiple currencies.

03/05/2016
by Tavo

1 stars

Useless

First of all, it took a week to create an account. After that, I went to log in to the platform and I couldn't, so I called. The person that picked up...Read more

First of all, it took a week to create an account. After that, I went to log in to the platform and I couldn't, so I called. The person that picked up that phone said that they were in the process of migrating their platform, so I would have to wait two more weeks to place a trade, but I could do it by the phone. But in the meantime, he offered me to do it via phone. When I said that I wanted to transfer GBP to Argentinian pesos, he said the currency was not available despite being listed in the website. A complete waste of time.

03/01/2016
by Nina W

5 stars

Great company and best exchange rate

I needed to make a quick Euro payment for a holiday villa. The FX Firm offered me a fantastic rate of exchange and got the money to the recipient within a...Read more

I needed to make a quick Euro payment for a holiday villa. The FX Firm offered me a fantastic rate of exchange and got the money to the recipient within a few hours of registering - highly recommended!

02/29/2016
by Ben

5 stars

Great rates, great service

I've used a number of currency brokers in the past, but the rates the FX Firm can offer have always been the best around, and all the staff I spoke to...Read more

I've used a number of currency brokers in the past, but the rates the FX Firm can offer have always been the best around, and all the staff I spoke to were personable, helpful and knowledgeable.


Frontierpay has excellent reviews on Trustpilot. With over 200 reviews, over 90% of people rated their services at five stars, and over 98% of people rated their services at four stars or better. Their overall rating is an amazing 9.6 out of ten — that’s one of the best customer review ratings we’ve ever seen.

Here’s a selection of comments, “I recently setup an account with these guys and I am very pleased with the service so far. Very easy setup and to add beneficiaries, and make bank transfers... (It’s) all done very efficiently and (it) clearly display(s) rate(s) with auto timed refresh. I also rate the clean and clear portal and dashboard.”

Other reviewers praised the speed of transfers, the responsiveness of the support team, the wide range of currency options available, and the ease of transferring money. “Knowledgeable, polite, friendly people who provide a first class and very quick currency transfer service. Would not hesitate to recommend!”

There were only two one star reviews, one relating to difficulties opening an account, and one about a dispute. Frontierpay responded completely to both reviews, offering an explanation.


Send money with FrontierPay


Can I trust FrontierPay?

Yes. Due to their positioning as a provider of currency exchange services to large organizations, Frontierpay relies on providing excellent service and compliance. They are fully authorized and regulated by the Financial Conduct Authority (FCA) and they are a regulated global payments specialist.

They state that they are the leading provider of non-bank, high volume currency exchange payments. They also have extensive knowledge of global compliance regulations and have a dedicated professional services team. Each year they transfer over $1 billion in currency exchange. All client money is kept separate from the business’s operational bank accounts. They also maintain high levels of capital and have an “ontime” payment success rate of over 99.9%.

They provide services to many different types of organizations including global payroll providers, outsource providers (especially employment and expense management), international law firms, publishers, travel businesses, maritime security providers, the aviation industry, import / export companies, management consultants, and international moving and relocation companies.

Frontierpay has been around since 2009 and state the following on their website, “Frontierpay is a trading name of The FX Firm. The FX Firm is authorised by the Financial Conduct Authority under the Payment Service Regulations 2009, for the provision of payment services (Firm Reference Number 577057). The FX Firm is also a registered money services business with HM Revenue and Customs (Money Laundering Reference Number 12572236).”



How Frontierpay works

  1. Request a quote from this page
  2. Setup an account with Frontierpay.
  3. Decide the currencies that you want to exchange money between.
  4. Agree a rate and recipient.
  5. Manage your currency exchange via phone, email, or through their online trading aplication.
  6. Fund your currency exchange.
  7. Frontierpay converts the money and sends it to the recipient.


 

FrontierPay Fees and Exchange Rates

Fees

  • Frontierpay does not charge transfer fees or make additional charges for its currency exchange services.
  • Please note that sending or receiving banks may charge additional fees for international currency exchange.

 

FrontierPay Exchange Rates

Here’s a comparison of converting British pounds sterling to Japanese yen.

Converting £1,000 to Japanese yen

  • Mid-market exchange rate (baseline) — 145.040 JPY per GBP — ¥145,040 JPY.
  • Exchange rate offered by Frontierpay — 144.175 JPY per GBP — ¥144,175 JPY.
  • Difference between baseline and Frontierpay rate for £1,000 — ¥865.
  • Percentage in extra costs for using Frontierpay compared to baseline — 0.6%.
  • There are no additional Frontierpay fees.

Converting £10,000 to Japanese yen

  • Mid-market exchange rate (baseline) — 145.089 JPY per GBP — ¥1,450,983 JPY.
  • Exchange rate offered by Frontierpay — 144.425 JPY per GBP — ¥1,445,257 JPY.
  • Difference between baseline and Frontierpay rate for £10,000 — ¥4,568.
  • Percentage in extra costs for using Frontierpay compared to baseline — 0.39%.
  • There are no additional Frontierpay fees.


Additional services from FrontierPay

Frontierpay is unusual among currency exchange providers for the wide range of additional, specialized currency services they offer.

Specialized services for organizations

  • Bulk payment file uploads — provide information on multiple currency transactions quickly and easily.
  • Payroll services — paying individuals in countries around the world including payroll and compliance requirements.
  • Support for charities and NGOs — fast, effective transfers, live bookings, and local settlement services.

Multiple types of currency exchange contracts

  • Fixed forward contracts — make a currency transfer at some time in future for a price agreed upon now.
  • Option dated and multi forward contracts — similar to a fixed forward contract, but with more options.
  • Market and spot orders — periodic and instant contracts allowing you to exchange currency now or at regular points in the future.

Convenience in transferring and settling payments

  • Multiples ways to exchange currency — via phone, email, or through their online platform.
  • SWIFT and ACH settlements into business and personal bank accounts.
  • Rate watch — alerts when the exchange rate reaches a certain threshold.
  • Daily comments — daily news and information on exchange rate changes and economic factors.

These services are designed to reduce the impact of exchange rate fluctuations on people and institutions transferring money overseas.


FrontierPay Offices


United Kingdom

3 Stokenchurch Business Park
Ibstone Road
Stokenchurch
HP14 3FE



Contact

UK phone number: +44 (0) 1494 484183

Email: info@frontierpay.com

Which documents will Frontierpay require to verify my identity?

To comply with anti-money laundering (AML) and know your customer (KYC) regulations, Frontierpay must verify your identity. You may be required to provide a copy of your identification documents and a proof of your address.


Identification Documents

It should be a copy of your passport and visa.

Proof of address

In order to verify your address, Frontierpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a bill or bank statement, and should be less than 3 months old.

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Key facts about Frontierpay

Service information

Time to open an account A few hours
Pay-in options Bank Account
International bank transfer
Pay-out options Bank account
International bank transfer
Minimum amount Yes
Maximum amount No
Available languages
English
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents ID, Proof of Address, Proof of Funds

Company information

Type of service provider Foreign exchange companies
Active since 2009
Headquarter Stokenchurch, United Kingdom
Offices in United Kingdom
Regulated by FCA

Contact information

Contact support info@frontierpay.com
Service hour Business Hours
Phone +44 (0) 1494 484183
Twitter @https://twitter.com/TheFXFirm
Facebook https://www.facebook.com/The-FX-Firm-281215415306758/


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