by Tina B
This bank is the worst! My card got blocked for making a payment online and it took over an hour on the phone to get no satisfaction. Bad!
I had the misfortune of having my account illegally accessed. I had extra security implemented. The very next time I visited the bank, I was given...Mehr
I had the misfortune of having my account illegally accessed. I had extra security implemented. The very next time I visited the bank, I was given sensitive information. It was left to me to remind them of the security. Very Slack Security. At that stage I was not able to make payments electronically (security reasons). I asked the bank to make a 1-off urgent payment for me. The short answer, "No". The long answer, "You can draw out and make payment at a Post Office". I thought this is what you pay the banks to do. I'm certainly not receiving a great interest rate. No Service.
I read with interest, two previous reviews of this company. Both gave glowing reports. I can submit 3 incidents which I can then ask readers to make up...Mehr
I read with interest, two previous reviews of this company. Both gave glowing reports. I can submit 3 incidents which I can then ask readers to make up their own mind. I, and an associate conducted a joint account with Westpac. It generally carried a reasonable credit balance. We had arrangements in place to automatically pay each of us a regular monthly 'salary'. On one occasion, I could see there would be insufficient funds on the account, to pay our 'salaries'. I arranged to suspend these payments on a 1-off basis, approximately 3 weeks before they were due. The payments were made by Westpac, thus overdrawing the account. We were charged an 'Overdrawn Fee'. When this was pointed out to Westpac, the reply was, "The only way to get the funds back was to contact the receiving Banks". As the funds were to our own accounts, we accepted that we would approach the other banks personally. You would think this was simple except for the necessity to travel about 50km to arrange it. Anyway, this was immediately arranged. However, due to the banking system, funds would not be received in the Westpac account until the following day. Westpac were advised of the situation. In the meantime, there was a creditor requiring urgent payment. After allowing for the returned funds, there would have been sufficient funds in the account, to make this payment. However, (you guessed it) this payment was dishonoured. We were charged a 'Dishonour Fee'. My conversation with the Complaints Section was very interesting. I spoke with a (supposedly) senior officer, through another person. Ie He/she wouldn't speak with me directly. It took several minutes to explain the situation, including:- - Westpac's error in making the payments; - Charging an Overdrawn Fee; - The requirement for me to do Westpac's job in rectifying the situation; - Payment being Dishonoured (despite funds being received the following day); - Dishonour Fee; I then requested my urgent payment be made. The short answer (through a third person) was "No". I do concede 2 points:- - In hindsight, I may have stopped the payments in a way which may not have been acceptable. However, I thought I was doing it correctly. There was also plenty of time for them to advise me if it wasn't correct. - I have received monetary compensation (including refund of fees) from Westpac. This shows that they have accepted responsibility. I ask the previous reviewers, if this is exceptional service? After all of this, I can't understand why I remained a customer. Perhaps I thought it was a 1-off and things would improve. Wait for the next installments. These incidents are completely seperate. I now know this service is inherent in Westpac.
by Sarah Klesser
I’ve been a Westpac customer for almost five years and have to give them kudos for their convenient online and mobile banking services. I can now check...Mehr
I’ve been a Westpac customer for almost five years and have to give them kudos for their convenient online and mobile banking services. I can now check my account balance, transfer funds, and even pay my telephone bills with just a click of my fingers…and all from the comfort of my own home. What I’m most happy with is the good customer service I receive whenever I run into any issues. To date, I've only had to contact customer support twice, and that’s because I’m not a very tech savvy person (and not because my money went missing or anything like that!) I highly recommend this bank.
by Mitch Gersbach
Fantastic. Always get through immediately when I call. They look after you.
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