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92 Kundenberichte über RBS - Trustpilot


vor 1 Tag
by Paul Blart (Mall Cop)

1 stars

Transferring Bank account

Transferring Bank account I don't say it lightly when I say hated if not loathed every aspect of this bank, from simple things from logging in locks me...Mehr

Transferring Bank account I don't say it lightly when I say hated if not loathed every aspect of this bank, from simple things from logging in locks me out of digital banking, to then re-enter every detail, after you've logged in and wish to change any personal detail, you'll be asked to get a card reader to do so which is absolutely ludicrous and it is the reason I'm writing this review it was the final straw to break the camels back. Even before opening my account I had to wait 6 months to even open one as the staff who organized the meetings to even open the account was on maternity leave at the time and it wasn't even possible to another branch to do so. This feels so unbelievably archaic and is painful at every step. not only was it painful to go through but this then led to complications at my job in regards to taxes and other such situations. The only redeeming factor I can think of is the Bramhall Branch which other than the horrific car park, is probably the best around the area but overall I'm glad to say I'm Transferring my account soon and will hopefully never have to deal with the Royal Bank of Scotland again.

vor 2 Tagen
by isla G

1 stars

Awful complaint handling ignore the …

Awful complaint handling ignore the customer and send you generic responses also arrogant call centre staff who don't care

29.07.2017
by Mary

5 stars

I think a lot of people are only …

I think a lot of people are only writing reviews when bad things happen, well guess what? No bank is perfect! I've been with rbs for over 10 years and...Mehr

I think a lot of people are only writing reviews when bad things happen, well guess what? No bank is perfect! I've been with rbs for over 10 years and they have always been very helpful. Whenever I need to call up (which is rare because the app and online banking are so easy to use!) everyone is very knowledgable and gets the job done. All call centres are in the U.K. Yes, I take on that the branches are closing left right and centre but my 2nd bank are also doing the same thing and also lloyds tsb and many other banks are closing their branches too. Post office banking has come in handy - if people take the time to see what the options are then they can make it work. The way of the future is digital with every bank so I'm afraid you have to move with the times! It's not like it's difficult to do and the call centre staff are there to coach you through if you're stuck. I love how you can even apply for loans and overdrafts online without having to wait in long call queues (because people are coming through wasting time complaining about the queue and making the queue even longer! ) These guys on the phones have so much training and are so pleasant it's a joy to call up. Will be happy to stick with this bank for the rest of my life! People need To stop writing moaning reviews of things that they can't change - fail to get a mortgage - deal with it! Card been declined- well you've probably entered your PIN wrong. It doesn't make the entire company a catastrophe! And RBS, you are better off without these customers anyway.


Mehr Bewertungen

27.07.2017
by Corral

1 stars

Very poor

Very poor - shockingly bad communication - poor companies they use to fix your home when having to use the insurance service. Awful all round.

20.07.2017
by Liz

3 stars

Pretty good user experience through …

Pretty good user experience through website and mobile app.

16.07.2017
by Smart

1 stars

Appalling bank

Appalling bank. Cancelled all of my husbands bank cards and they have no idea why, then took an incredible 46 days to reinstate them. They treat you...Mehr

Appalling bank. Cancelled all of my husbands bank cards and they have no idea why, then took an incredible 46 days to reinstate them. They treat you like something they have trodden in. I hate dealing with them now and will be looking elsewhere. Staff are poorly trained, ignorant and uncaring.

15.07.2017
by Perth person

1 stars

Very unhelpful ( for years)

Very unhelpful ( for years) . Kept changing Relationship Manager, without warning. On occasion, I witnessed bullying first hand.

12.07.2017
by Mark

1 stars

I have just switched from RBS to …

I have just switched from RBS to another bank after 27 years. I have nothing good to say about the last 8-9 years with the bank service after service...Mehr

I have just switched from RBS to another bank after 27 years. I have nothing good to say about the last 8-9 years with the bank service after service withdrawn and bank after bank now closed. There was no point in staying with them. The offered a 3% back on bills account then reduced to 2% 1 month later. They refubished the branch and took away all the staff. Replacing people with machines,then closed it a year later due to lack of foot-fall?? the latest thing was moving call centres out of the uk. Moving jobs abroad!! owned by the government?? This should have been the peoples bank! Anyway I have moved and goodbye I won't be back. They did get the last word though, lol charged me £5 to close my account. :(

08.07.2017
by Jared

1 stars

Jared

Need to wait all day for phone answer booking accounts for no reason even when they gonna change name of the bank struggle will be the same I'm weary...Mehr

Need to wait all day for phone answer booking accounts for no reason even when they gonna change name of the bank struggle will be the same I'm weary disappointed and angry because they are so unhelpful and useless

27.06.2017
by ruth macrae

1 stars

Avoid RBS if it's a mortgage you are looking for!!!

If you are looking for a mortgage then avoid RBS!!! I have been a RBS customer for more than 20years and have the chance to buy our council house. We have...Mehr

If you are looking for a mortgage then avoid RBS!!! I have been a RBS customer for more than 20years and have the chance to buy our council house. We have £24,000 to put down as a deposit so were only looking for £30,000. After 3 weeks of back and fore to the mortgage adviser (and taking time of work etc) they decided to have their own valuation done and with that, we thought there would not be a problem. But the next day, we were told that their underwriters had refused us! We were devastated and thought we were going to lose our chance to buy. We then decided to try other lenders and brokers and have had mortgage lenders throwing mortgages at us!!! If I ever win the lottery, I will take great pleasure in opening an account with another bank!! Don't be taken in with their adverts that they are there to help you! What a load of nonsense and a complete waste of valuable time. Shame on you RBS

27.06.2017
by Elisa

1 stars

Unauthorised payments!

Cannot belive that rbs has so many bad reviews, I also had some issues lately, every single week whoever do the transactions always put me overdrawn so...Mehr

Cannot belive that rbs has so many bad reviews, I also had some issues lately, every single week whoever do the transactions always put me overdrawn so they can charge me a fee of 9 pounds thats sick, first the fee was 6 last week was 9 I even set up with my broadband the payment days and still going on overdrawn without my authorization, I should have changed the bank last week but I thougt it will be ok but no they are not ok. I will change it ASAP, thank God I dont even have much money.

24.06.2017
by Khurram Inamullah

1 stars

Went to pay for pertol where the card …

Went to pay for pertol where the card got declined, called up the customer number, they had no idea what was going on. In my notes there was a number who...Mehr

Went to pay for pertol where the card got declined, called up the customer number, they had no idea what was going on. In my notes there was a number who the customer service could not get in touch with. Went to the branch, there i was told my account was closed, I should come in the next morning to withdraw my money. Went the next morning, got a letter handed that I had to wait for a letter in post for further instructions. Ridiculous service. They've taken my money and are telling me I can't have it till I receive their letter....

17.06.2017
by Ken

1 stars

Applied to open a Business Bank account …

Applied to open a Business Bank account nearly 2 months ago. Still no reply. Submitted required documents, had phone interview. Rang up to chase up...Mehr

Applied to open a Business Bank account nearly 2 months ago. Still no reply. Submitted required documents, had phone interview. Rang up to chase up application, promised phone calls back. No one has called back. Went to Yorkshire Bank, account opened within a week, card received, online account sorted. RBS is a joke!!

07.06.2017
by Kevin Miller

1 stars

Good Riddance

The mis-selling, bad-debt riddled bank really goes from terrible to abominable. Phoned to enquire about whether it was possible to pay money in branch...Mehr

The mis-selling, bad-debt riddled bank really goes from terrible to abominable. Phoned to enquire about whether it was possible to pay money in branch using a debit card from another financial institution. "Where's it from?" which was a needless and pointless question, followed by "No, no, no, no you can't". My debit card was blocked when I went to Australia in February, despite me phoning to tell them weeks before hand that it would be used there to avoid any needless security procedures (as per their website instructions). Been with RBS since August 1994 (nearly 23 years) but they've progressively gotten worse over the past decade or so. Happily moving bank in the next few weeks. It feels like banking with a sinking ship anyway!

03.06.2017
by ED HOLGATE

1 stars

The Tax Payer Should have bailed out account holders ........

Most of the massive banking monoliths are much of a muchness .... Credit Unions more ethical

02.06.2017
by Peter McKay

1 stars

Withdrew my £500 business overdraft …

Withdrew my £500 business overdraft without warning!! Now threatening to close all my personal accounts because of a 'breakdown in communication'!! Been...Mehr

Withdrew my £500 business overdraft without warning!! Now threatening to close all my personal accounts because of a 'breakdown in communication'!! Been with them for almost 30 years - without problems until now. Gone to hell in a handcart. Avoid, avoid, avoid.

24.05.2017
by Fiona Cameron

1 stars

0 out of 5 stars more like!

0 out of 5 stars more like! This is a truly terrible organisation and they should be so ashamed of themselves. 2 fraudulent transactions on my account...Mehr

0 out of 5 stars more like! This is a truly terrible organisation and they should be so ashamed of themselves. 2 fraudulent transactions on my account and my fraud complaint was dismissed without reason, even when pushed to give a reason, they refused - they are unwilling to repay the money or offer any reason why they have said no. Emergency transactions require you to speak to the bank, meaning the bank spoke directly to the fraudster twice and gave them access to my money twice - once while I was out of the country and therefore not able to withdraw money from a UK cashpoint. Avoid avoid avoid! You would think a bank in such financial difficulty would be more careful with the money of the tax-payers who bailed them out - apparently not!

11.05.2017
by Joe Sheffer

1 stars

Should have looked here first...

Should have looked here first... It takes RBS days and days to get anything done. They are operating in a digital age on 19th century timescales....Mehr

Should have looked here first... It takes RBS days and days to get anything done. They are operating in a digital age on 19th century timescales. Everything takes between 3-7 working days for decisions to be made. Everything is done by post; you can never talk to anyone twice. These aren't people to run a new business with; went to see metro bank this morning and they've set me up a new account almost immediately.

04.05.2017
by Caroline McIntyre

1 stars

AVOID AT ALL COSTS

Closing my account ASAP. Avoid at all costs. Even if this shower offered free banking for life I wouldn't stay. They've put a block on my business account...Mehr

Closing my account ASAP. Avoid at all costs. Even if this shower offered free banking for life I wouldn't stay. They've put a block on my business account because they say we have had a change of ownership - not true. Companies House have confirmed yet still they refuse to lift the block. Today they said it was because we were out of date for our business review??? I run several other businesses - banking elsewhere thank goodness - but have never had to undertake a business review!! They also said they had no ID on file for me ... I'm a signatory and a card holder - no ID - I don't think so! Icing on the cake was the review with the senior business manager when he asked why I was valuing the business at a certain rate. I said because of the value of the intellectual property. His response ... you said that you lease your premises!!! *smacks head off wall*

04.05.2017
by Jillyd

1 stars

Getting nowhere fast!!!

Its taken me 1.5 months of processing and my new business account is still not open. Terrible experience so far. In the process of trying elsewhere. I...Mehr

Its taken me 1.5 months of processing and my new business account is still not open. Terrible experience so far. In the process of trying elsewhere. I imagine I'll get another account before I even get a call back!

01.05.2017
by Andrew Kiff

1 stars

Rubbish avoid at all cost worst bank …

Rubbish avoid at all cost worst bank ever no wonder their in dire trouble

26.04.2017
by john duggan

1 stars

We are sat in St Pauls branch in …

We are sat in St Pauls branch in London, where RBS have yet again lost our I'd documents. Not only is this treated casually, despite being a data breach,...Mehr

We are sat in St Pauls branch in London, where RBS have yet again lost our I'd documents. Not only is this treated casually, despite being a data breach, they still cannot manage to organise themselves, despite the fact that the branch has copies of the I'd docs. We've processed £3m through the account so far with another £30m as we grow our business this year. Chance of continuing with RBS , zilch. Crap service, end to end.

22.04.2017
by colin shearer

1 stars

Terrible customer service

Terrible customer service. I wanted to open business account as I currently have current account. After going through online application I was then...Mehr

Terrible customer service. I wanted to open business account as I currently have current account. After going through online application I was then instructed to call them after being in queue for 20mins I gave up and requested call back. After a few days I was called by an extremely condescending woman who took it upon herself to start giving me business advice. I just old her to forget it. I then called bank of Scotland and after 30 mins I had opened a business account and also spoke to an extremely kind helpful person on the phone. I will now be transferring all my other accounts away from Rbos. I have been a customer with Rbos for 25 years but will now be moving all accounts to another bank.

17.04.2017
by Teapot

1 stars

Oh Looky Here!, Diversity Is Great!.

Oh look, another political correct muppets running the show!.

16.04.2017
by Alexander Clark

1 stars

Letting you have your money when they choose!

If your after a hassle free bank account, go somewhere else. I decided to open my account after it was promoted on Martin Lewis money saving expert, it...Mehr

If your after a hassle free bank account, go somewhere else. I decided to open my account after it was promoted on Martin Lewis money saving expert, it was at 3% interest for £5k. Yes please, thank yo very much. I put my money in, within a couple of months I receive a letter oh sorry were going to drop your rate. Ok I get it, it happens. My main problem is trying to move my money around, or make payments. You can't! The second you want to pay someone (even move cash to another one of your accounts) they cancel your payment and block your online account. This keeps happening, I ring up go though all the hoops 'yes this is me' 'here is my proof'. I go to make the payment they originally blocked. Boom! again they stop the transaction. Not professional when your trying to pay bills. They say it's all to protect me but I have absolutely no problems with my other accounts with another bank.

14.04.2017
by Tony Carter

1 stars

Been with RBS 9 years now

Been with RBS 9 years now. I have 2 current accounts a business and ISA accounts. I run my own landscaping business, never been overdrawn and asked for an...Mehr

Been with RBS 9 years now. I have 2 current accounts a business and ISA accounts. I run my own landscaping business, never been overdrawn and asked for an overdraft on my business account just to cover me over the quiet period of Dec, Jan, Feb. My company took about £86000 last year. They said I will have to apply, their robot said no... my credit is good.. after being a loyal customer for years, them taking loads of business charges off me. Totally disgusted with this bank, bailed out by the tax payer with Billions.... they get money with a bad credit history and I don't with good history. RBS days are numbered in my eyes. Taken my business elsewhere now, cashed in my ISA in cash. Really do avoid this bank, excessive charges, customer services is discusting. Lost yet another customer RBS

06.04.2017
by David Wilcock

1 stars

hyde brach manchester joke staff too …

hyde brach manchester joke staff too busy chatting away while a que was forming with 5 people waiting when got served the lazy bone idle staff couldnt ...Mehr

hyde brach manchester joke staff too busy chatting away while a que was forming with 5 people waiting when got served the lazy bone idle staff couldnt be arsed to staple the paying in slip together how laziness is that?looks like people dont want to work for there money nowdays the goverment should not have saved the banks like rbs and halifax they treat there customers like dirt

04.04.2017
by Mr Iain Geddes

1 stars

RBS group are a complete waste of time

RBS group are a complete waste of time, their incompetence is breathtaking. 6 months to open a Business Bank Account (no borrowings required) 3 months to...Mehr

RBS group are a complete waste of time, their incompetence is breathtaking. 6 months to open a Business Bank Account (no borrowings required) 3 months to add someone to the mandate, 3 months to remove someone from the Mandate no longer with the company. Credit Card benefits withdrawn but no one bothered to tell me, meanwhile travelled extensively but blissfully unaware they had removed travel insurance from my benefits. When questioned told me tha as I hadn't suffered financially then there was nothing they would do. They are beyond a joke, I'm redirecting several £hundreds of thousands worth of investments from them and moving all my business bank accounts, all 4 of which each have credit balances of £several tens of thousands and the staff don't care. Is it any wonder they are a lame duck and loosing £billions

01.04.2017
by MR J

1 stars

Baddest bank I ever came across.

Baddest bank I ever came across. Unprofessional customer service with extra longer hold time minimum unto 30 minutes.

22.03.2017
by Nicolson Kiltmakers

1 stars

Worst Business Banking Experience Ever

Running a very successful Business despite the RBS slapping a £2000 limit on my Debit card ( without informing me), new business manager offered a...Mehr

Running a very successful Business despite the RBS slapping a £2000 limit on my Debit card ( without informing me), new business manager offered a Credit card. 8 weeks later paperwork through( no card) with an unworkable credit limit. Called numerous times still awaiting a call back. Attitude was couldn't care. I have finally had enough moving to SANTANDER they are super keen to help and have taken so many small business accounts from RBS. 15 years of Loyalty means nothing to RBS Still on the way down


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