vor 4 Tagen
by Joan Black
What a TERRIBLE customer service department!!!! Have been trying to open a New HiSave account since end of August and still trying, have had multiple...Mehr
What a TERRIBLE customer service department!!!! Have been trying to open a New HiSave account since end of August and still trying, have had multiple emails from them and phone calls to and from them and no further on, now waiting for a supervisor to phone me, which will be the last contact with their customer service as I will be contacting their head of operations 9 Ranjit Nair direct to see if he can do any better than his customer service department.
by anil kumar
Worse bank in the world and especially customer service
by Kim Stacey
Considering the amount of email spam I get from this company, I have no confidence in their ethics. There's NO WAY they should have my contact details, as...Mehr
Considering the amount of email spam I get from this company, I have no confidence in their ethics. There's NO WAY they should have my contact details, as I have no account with them...still, there they are, every day, in my junk folder. Dozens of messages.
by Dipanwita Mallick
Worst bank ever. I applied for my credit card cancellation long back after clearing my dues, but they still keep charging my credit card. Customer care...Mehr
Worst bank ever. I applied for my credit card cancellation long back after clearing my dues, but they still keep charging my credit card. Customer care people have no idea how to deal with with customers. Worst.
by Iswar Prasad Kar
Terribly poor service. I was suggested to take home loan from an employee of ICICI bank. The list of ICICI approved projects and builders were also given...Mehr
Terribly poor service. I was suggested to take home loan from an employee of ICICI bank. The list of ICICI approved projects and builders were also given to me. Then I chose a project and invested there. At first the money was not disbursed as the builder was not doing work at proper speed and I was informed. I asked if they could get tripartite approval when the builder starts working at proper pace and it was replied that in that case tripartite approval could be given. Days passed and after the builder has started working properly, they didn't disburse money. And finally after a long 9 months it was informed that tripartite approval could not be given and hence no disbursement can be given. I am now going to withdraw all my deposits from ICICI bank.
by arpit grover
Extreamly slow service, its been 9 days they have all my documents and couldnt open a current account of my company. One of there employee (Mayank) took...Mehr
Extreamly slow service, its been 9 days they have all my documents and couldnt open a current account of my company. One of there employee (Mayank) took the papers and commited to open an account in maximum 3 days..but since then I did not received any confirmation of the account, when I call him, he says its been done just wait till tomorrow for an account number... But next day his phone get switched off with a message... "+918288045173 lavish bhatia for ac no i on leave today". Now when I called this person he says that account is still pending. I do not know whom to trust, but yes, I was able to open n account with Axis Bank before they did fot me..N I am out of the situation, atleast I can manage my funds in business. Advice for all.. may be ICICI offers max services but do we really get them on time? I am about to close almost 28 accounts of my family members... including mine worth a good capital for any banker. N this will be my revenge of hindrance in my business caused due to them. Arpit Grover
Pathetic service. It's a deadlock. I am not able to access my own money just because of the stupid OTP process. It's inconvenient to make transactions...Mehr
Pathetic service. It's a deadlock. I am not able to access my own money just because of the stupid OTP process. It's inconvenient to make transactions online especially when you are abroad and your mobile number is not working.
by Saumalya Das
Excellent one; trustworthy; after a few months of transfers it upgraded me to express transfer where my money can be delivered within 2 hours; They give...Mehr
Excellent one; trustworthy; after a few months of transfers it upgraded me to express transfer where my money can be delivered within 2 hours; They give promo code also time to time to get better exchange rate; all in all very happy with it..And my five stars for u guys...cheeers!!...........
by Jayalakshmi Uradhanda
I initiated a transfer for an urgent family purpose on June11th and that is when i came to know my account is on debit freeze. You know what, they never...Mehr
I initiated a transfer for an urgent family purpose on June11th and that is when i came to know my account is on debit freeze. You know what, they never put your account on Credit Freeze and take money from anywhere even if your details are not up to date. They are hungry for money. I have opened a SR with ICICI bank to update my KYC on June12th so they can remove the debit freeze from my account. They told it will be taken as high priority and clear the debit freeze the next day. I waited for that day and no communication from them. I called again on June 14th and they told we promise and clear the debit freeze. I waited for one more day and on Friday i had to call them again and then they told my KYC is not cleared because of address proof missing. I had to call them, they will never update you if something is missing, but they keep sending emails for depositing money into their bank. We all keep getting the JUNK emails which are of no use to anyone of us. Friday night i sent my address proof and they told Saturday first thing they will clear the debit freeze. Its a lie. Because i called them on Saturday afternoon and they told the team does not work on Saturdays. So they told it will be done by Monday morning. So i called them on Monday and still my account is on Debit freeze. Now i lost my cool on them and asked them. After an hour of waiting, they told me the debit freeze is removed. So, now i tried to initiate my transfer again and it failed again. I called them again and they told the debit freeze on one of the accounts is removed and it has got only Rs 400 to it and i was left with no other option but to wait again. They told the team has already left and they will get it done by Tuesday morning on the other account too. I called them again on Tuesday morning and they told they do not know why it is not removed yet, so i told them that i am not gonna get of the phone till they remove it. They convinced me that they will call me in 30min, but as usual they do not stand on their word. I had to call them back in an hour and they told the debit freeze this time is due to pan card not updated. I have submitted my PAN card as well to them for my KYC clearance, but see they actually do not go through your documents to clear anything. they just simply sit there and while away their time living on our money. So now i raised a request to update my Pan car details. The SR team is still in office then and they will not take my request as priority and clear it. They will do it at their convenience tomorrow it seems. I have no other option but to wait and see how stupid people can be and that too when ICICI is making a living on customers money and not responding to customers requests. Of all this, the customer service people are the best to talk to. I know they have got nothing to do in this all mess that the SR team or the bank policies have created. ICICI tops the worst banks list if there is any such thing. I would not suggest this bank to any new customers and suggest existing customers to look for better options as ICICI will hit you hard in the time of need. They will never understand customers priorities.
Have had salary account with ICICI UK for 2 and a half years now. I have had various occasions where card transactions are declined and customer care has...Mehr
Have had salary account with ICICI UK for 2 and a half years now. I have had various occasions where card transactions are declined and customer care has no clue. A backend team request is raised and they have no clue about what went wrong either. I have lost lot of time and money because of this. They havent been able to fix this yet. My card is not working today as well and i cant book my travel. I have had to pay late payment fees to my letting agent, spend double on train tickets numerous times all thanks to the "server down" issue that ICICI cant figure out.
If you value your time, energy, money and importantly your health (because they will drive you crazy) then avoid this crappy bank! Things were perfect...Mehr
If you value your time, energy, money and importantly your health (because they will drive you crazy) then avoid this crappy bank! Things were perfect till the account was opened. Thereafter everything went downhill, I just wanted to do my initial funds transfer to my newly opened ICICI account from my overseas bank but boy they have managed to screw-up that simple service at multiple levels! Seriously it is a completely screwed up! Initially their customer-care employee said, I can do normal wire transfer, so I did a normal wire transfer but the transaction was rejected (my overseas bank informed that the transaction was rejected because my ICICI account was inactive/frozen). Luckily, I was in India that time, so visited their branch and asked them about it. They asked me to do another wire transfer and this time they will lift the freeze, believing them I made another wire transfer but again the transaction was rejected with same reason! I had long discussions with the branch employees and customer-care employees’ multiple times while I was in India. They've created a nuisance deadlock and not ready to admit or see it. My account is frozen because there are no funds, and I can’t transfer funds because it is frozen! Every time I call their customer-care, I get different replies/solutions! After many calls with their customer-care, I was informed that I should not do normal wire transfer but should use an intermediate/correspondent bank, and nobody knows how to do that! Bravo! Then they suggested that I should request for the transfer service via their internet banking, I did the same and again the request was rejected for the same reason. Then they suggested me to use Money2India, but when I checked, it said it is not available in my geological region. Today when I called their customer-care, they informed me that I should not do wire-transfer at all! If so, then why the heck did they waste my time all these days? Frustrating as hell and totally worthless service. Now they are asking me to send a Cheque! If this much of my time, energy, money and my health is wasted on such a simple service then there is no way I’m going to continue with these bunch of frauds and idiots.
by Bahubali Phaltane
Whorst customer care ever i seen.
by Amit Saraf
I have contacted customer care to know how much do I need to pay for this month cycle and customer care provided me wrong amount to be pay then next cycle...Mehr
I have contacted customer care to know how much do I need to pay for this month cycle and customer care provided me wrong amount to be pay then next cycle I have been changed for late fee and service tax. so please do not relay on customer care and better to not use any ICICI credit card and any service. After complaining about the same they are saying we can not do anything we have to pay late fee charges
by shirish prajode
To be speaking genuinely i have good faith on icici bank and its operations,but today i came to know that what i expected was wrong.Because your employees...Mehr
To be speaking genuinely i have good faith on icici bank and its operations,but today i came to know that what i expected was wrong.Because your employees dont even know how to behave with customers,they are very rude and harsh in reality.As i was withdrawing money from atm machine,but due to machine problem i couid not get the money so i enquired regarding machine working.But one of the employee of the branch replied in a harsh manner and started arguing with me in impolitely...actually i dint expect that behaviour from icici bank employee.....please give training to your employees before giving job as a bank employee in the reputed bank like icici.......plz do take action against that bloody bugger and teach some communication skills
by Dhawal Shah
keep waiting online...customer care guy will listen your query partly...will keep you on hold for hours and then again.....circle continues...until you...Mehr
keep waiting online...customer care guy will listen your query partly...will keep you on hold for hours and then again.....circle continues...until you get frustrated and cut the line yourself.
by Manherlal Vyas
slow and unnecessarily cumbersome banking procedures
by Tushar Fulsunge
Hi guys please don't use Icici Bank account because the services provided by some branches are very sad. My personal experience today was I visited Icici...Mehr
Hi guys please don't use Icici Bank account because the services provided by some branches are very sad. My personal experience today was I visited Icici Bank tardeo ac market branch to withdraw 20k cash through check but the reply I got from the branch employees was no u won't get 20K you can only get 10K and as per our honorable prime minister we can withdraw 24K cash.I think this branch has made a new rule. On top of all this I was asked a question, to which branch ur account belongs to? After hearing the answer from me that it belongs to different branch I got a reply was like Toh us branch se jakar paise nikalo. Was this right way of replying? It also means that if I would have owed an account of that branch then I would have got 20K. I know employees of Icici reading this will consider this as fake but I don't want it to be ignored hence providing the date and time of this incident. Incident took place in Icici Bank tardeo ac market branch, Executive name was Shweta Dated Friday 25 th November 2016 at 12.40 pm
by J tejura
This useless bank has to get approval from desh dhrohi Sarukh khan and dawood, Saale madar chod hai desh ke khilaf
My father died in June leaving my mother as the sole account holder of an ICICI HiSave account. She had never accessed the account online nor had any...Mehr
My father died in June leaving my mother as the sole account holder of an ICICI HiSave account. She had never accessed the account online nor had any personal dealings with the bank. She's hard of hearing so asked me to help her in telephone conversations with ICICI. They refused to discuss her account whilst I was present which made it impossible for her to communicate with them. They also said that as it was an online account they could not add me as a joint account holder. My mother wrote to them asking to close her account. At that point they wrote back saying they would make an exception and be able to add me as a joint account holder. My mother declined their offer as the service thus far had been atrocious and reiterated her instruction to close her account. They tried to telephone her to say they could not accept her written instruction. She could barely make out a word the poorly-spoken operator said. When I called back to ask them to repeat what they had said they insisted my mother had to close her account online - which is impossible as she has never accessed it. They have since refused to act on any of her emails as the registered email address for the account was my dead father's. Both my mother and I have written and emailed to complain but one month on have received absolutely no response. At the end of next week we are taking the matter to the Financial Ombudsman and possibly the police. I suggest you avoid this shoddy third-world bank.
by Graham B
I recently compared exchange rates for a number of "exotic currencies" and ICICI consistently came out on top, on exchange rate, availability...Mehr
I recently compared exchange rates for a number of "exotic currencies" and ICICI consistently came out on top, on exchange rate, availability (believe it or not some banks / currency exchange facilities offer amazing rates, only to declare, eventually, that a particular currency is unavailable!) and free, next day, special delivery. My foreign currencies arrived, as promised, by Royal Mail Special Delivery,before 1pm the following day.. As a guide, the exchange rates offered on these currencies are some 2.5% better than The Post Office. I shall use ICICI again and do not hesitate to recommend them
I recently held a savings account with this bank. Yes, their interest rate was appealing but the service was dire and I mean dire. First of all, it took...Mehr
I recently held a savings account with this bank. Yes, their interest rate was appealing but the service was dire and I mean dire. First of all, it took them over ten days to deposit a very large sum. I say ten days because they may have put it in their little piggy-wiggy bank before they entered me on their system. But the worst was to come. I wanted my savings returned to me promptly hence the reason I had a so called Easy Access Account - a misnomer if ever! I spoke to them on the phone and told them I wished to cancel my account. I was told the following - yes it is true. 'Today is zero day and as we don't work at weekends as such your time will be calculated from Monday. The transfer will therefore take place the following Friday.' In essence 8 days! I informed them that my contract and their web site said two days. But no...he insisted on his zero day and the following five working days. I fired off an email of complaint to their head office. The web site kept asking for a six figure number which they had never given me. Thus I was unable to send it without a number. I did the usual and entered zeroes which seemed to work. Lo and behold three days later the money was transferred to my account! Weeks later, and I mean weeks, I received an email from India which stated: "We understand your concern and regret the inconvenience caused to you. "We would like to inform you that for closure of HiSAVE Account takes 2 working days and transfer of funds takes next 3 working days from the date of request. Hence, we inform the customer, for closure of account will take maximum 5 working days." So when they say two days they don't mean two days. In sharp comparison the ever brilliant Aldermore and Post Office Money effected the transfer within the hour. Now that is what I call service. The moral of the story is: Don't be seduced by an extra quarter percent especially if you want your money returned quickly for buying something major like a house. Finally. I think Mickey Mouse could design a better web site than the ICICI Bank. It is not the easiest site to use. Likewise their call centre. Oh dear! I am so pleased that the likes of Aldermore and Post Office Money are able and competent to use computer technology to its fullest. If I win the lottery I will avoid this bank like the plague!
by Jai Singh
I only write to appreciate the services provided by ICICI Bank and their website as well. I have been their Customer for over 10 years now and what I like...Mehr
I only write to appreciate the services provided by ICICI Bank and their website as well. I have been their Customer for over 10 years now and what I like most about them is that they don't send Spam on your Mobile and they don't call you unless you need them, unlike other banks which will not let-go. Off recent, I required Tax Savings FD and as per their Requirement, I provided them the required document and in a Flash that was done, saving me precious time and all I had to do was place a request on the phone. So, keep up the good work.
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