Monito.com
Menu

Xoom vs Western Union

Curious how Monito creates these scores?

Our recommendation: compare other options

Mar 29, 2019
Affiliate disclosure

Xoom vs Western Union. Which one is the best for you and your needs? Which is the most affordable option if you need to send or receive money internationally? Check out our analysis of the pros and cons of each money transfer company.

On one side, we have Western Union, the most well known money transfer company, which has made a successful transition to the digital economy, with a strong digital offering.

On the other, Xoom is a pioneer in digital-first money transfer service, has a strong reputation and service and is now backed by Paypal's powerhouse.

Even with two strong competitors, we believe that other alternatives may be more interesting and cheaper than these two depending on where your send money, how much and the types of pay-out method you're looking for. We recommend you to compare all your options first with our live price comparison tables.

Compare Xoom, Western Union and 100+ international money transfer services

Xoom
8.6
Western Union
7.5

Trust & Credibility

Background check

Background check
Background check

Xoom is fully licensed and authorized by the relevant authorities in the countries in which it operates.

Western Union is a publicly-traded company, licensed and authorized by the New York State Department of Financial Services in the US and in every region in which it operates globally.

Security & reliability

Security & reliability
Security & reliability

Xoom’s platform is fully secured, making use of top-notch security protocols, such as segregated user accounts and HTTPS.

Western Union's platforms are fully secured and use top-notch security protocols, including segregated user accounts and HTTPS.

Company size

Company size
Company size

Founded in 2001, Xoom is a well-established international money transfer provider that transferred approximately $10 billion for two million customers in the last year. Xoom has 320 employees.

Founded back in 1851, Western Union is arguably the biggest name in the international money transfer world. In 2020, the company boasted over 11 thousand employees, 150 million customers, and over US$96 billion transferred in principal.

Transparent pricing

Transparent pricing
Transparent pricing

Xoom is only partially transparent in disclosing its fees: approximately 74% of its fees are hidden in the exchange rate margin.

Western Union is not transparent about its pricing, with some 90% of total fees being buried away in hidden exchange rate margins.

Xoom
7.0
Western Union
8.0

Service & Quality

Opening an account

Opening an account
Opening an account

Opening an account with Xoom is relatively easy to do, though it may be a lengthy experience.

Opening an account with Western Union Online is reasonably easy thanks to a simple, well-designed website and mobile app.

Making a transfer

Making a transfer
Making a transfer

Transferring money with Xoom is fast and easy to do.

Transferring money with Western Union Online is a speedy and straightforward process for first-time and returning users alike.

Contacting support

Contacting support
Contacting support

Though it does not offer chat support, Xoom offers an extensive FAQ section and its customer service is easy to get in touch with, either by phone or email.

Western Union Online provides a FAQ that's detailed (albeit tricky to navigate) and offers phone support features accessible via the mobile app.

Xoom
1.2
Western Union
7.0

Fees & Exchange Rates

Transfers to a bank account

Transfers to a bank account
Transfers to a bank account

Xoom was the cheapest option in only 1.40% and competitive in another 2% of relevant Monito searches for bank transfers over the first three months of 2021.

Western Union Online was the best deal on less than 4% of available Monito searches for bank transfers over the first three months of 2021.

Transfers to cash pick-up

Transfers to cash pick-up
Transfers to cash pick-up

Xoom was the cheapest option in 5% and competitive in another 9% of relevant Monito searches for cash pickup transfers over the first three months of 2021.

Western Union Online was the best deal on nearly a quarter (23%) of available Monito searches for cash pickup transfers over the first three months of 2021.

Xoom
8.9
Western Union
7.6

Customer Satisfaction

Customer review score

Customer review score
Customer review score

Xoom is highly rated by its customers, earning a 4.1/5 star rating on Trustpilot.

Western Union Online has garnered very mediocre feedback in general, receiving only 2.6 out of 5 stars from over 18 thousand reviews on Trustpilot.

Number of positive reviews

Number of positive reviews
Number of positive reviews

Xoom has around 20 thousand 4- and 5-star reviews on Trustpilot, making it much loved by users.

With more than 14 thousand reviewers on Trustpilot awarding four- or five-star to Western Union Online, the service is undoubtedly reliable in the eyes of many customers.

Find the best way to send money abroad

Why Trust Monito?

You’re probably all too familiar with the often outrageous cost of sending money abroad. After facing this frustration themselves back in 2013, co-founders François, Laurent, and Pascal launched a real-time comparison engine to compare the best money transfer services across the globe. Today, Monito’s award-winning comparisons, reviews, and guides are trusted by around 8 million people each year and our recommendations are backed by millions of pricing data points and dozens of expert tests — all allowing you to make the savviest decisions with confidence.

Learn More About Monito
  • Monito is trusted by 15+ million users across the globe.

  • Monito's experts spend hours researching and testing services so that you don't have to.

  • Our recommendations are always unbiased and independent.

Monito.com

Global Impact Finance Ltd
Avenue de Montchoisi 35
1006 Lausanne
Switzerland

Affiliate Disclosure
Instead of banner ads and paywalls, Monito makes money through affiliate links to the various payment service providers featured on our website. While we work hard to scout the market for the best deals, we're unable to consider every possible product available to you. Our extensive range of trusted affiliate partners enables us to make detailed, unbiased, and solution-driven recommendations for all types of consumer questions and problems. This allows us to match our users with the right providers to suit their needs and, in doing so, match our providers with new customers, creating a win-win for everybody involved. However, while some links on Monito may indeed earn us a commission, this fact never impacts the independence and integrity of our opinions, recommendations, and evaluations.