Orbit Remit - Independent review

All you need to know before sending money with Orbit Remit

Competitive exchange rates Intuitive and easy-to-use product Largest peer-to-peer currency exchange marketplace

7.70/10 Good
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Orbit Remit review by Monito

OrbitRemit is a specialized, New Zealand-based money transfer and currency exchange provider that offers international money transfer services from Australia, New Zealand and the United Kingdom. They have been in business since 2009. They offer exchange rates that are better than those offered by banks, flat fees and 24-hour customer service. They are particularly competitive for cash pickups, but this service is only available for payments to Vietnam and the Philippines. The service is particularly lucrative if you are transferring a large amount of money: anything over 10,000 of any currency the transfer is free.

New Zealand residents receive additional perks by offering an easy way to pay court fines. Their website offers a dedicated page to pay (for free) New Zealand Ministry of Justice (MOJ) fines and reparations payments. NZ residents are also able to make free payments to the New Zealand Inland Revenue Department (IRD). This can be used to pay off student loans, pay child support or make any other type of tax payment.

OrbitRemit does not have a maximum amount that can be transferred. But there may be some maximum amounts imposed by banks and local regulators they do not have control over. In these cases, you will need to make multiple transfers in order to send the full amount.

PROS
  • Flat fees
  • Additional services for residents of AU, NZ and UK
  • 24 hour customer service
  • User-friendly website
  • Fast and trustworthy--many transfers arrive for secure delivery the next day
CONS
  • You can only pay by bank transfer
  • Only available in English
  • Only available to residents of Australia, New Zealand and the UK



OrbitRemit has excellent customer reviews on Trustpilot, with a satisfaction score of 9.3 (out of 10). Among the 17,240+ customers who have given their feedback. Here’s a summary of what OrbitRemit customers have to say:

Positive
  • Their website is user-friendly
  • Transactions are fast (usually within 1-2 days)
  • The app is often rated as easy to use and helpful
  • The process of sending money is easy and convenient
  • Exchange rates are competitive and better than banks
  • Flat fees
Negative
  • Some customers experienced delays in their transfers
  • OrbitRemit’s customer service was a bit slow sometimes
  • Only available to send money from 3 countries (Australia, New Zealand and the UK)


Can I trust OrbitRemit?

Yes. OrbitRemit has been in business since 2009. Their worldwide money remittance and payment service provider, which is headquartered in New Zealand, is regulated by the New Zealand Companies Office under FSPR reference FSP7721. The company is also regulated by the relevant authorities in the other countries they operate in: the Australian Securities and Investments Commission (ASIC) in Australia and the Financial Conduct Authority (FCA) in the United Kingdom.

Per the standards of these government regulators, funds are held in segregated accounts. This means money is kept separate from the company’s accounts and it secures the customer’s funds if OrbitRemit has financial difficulties.


Authorised by the Financial Conduct Authority
No. : 574486

 







How Orbit Remit works

  1. Fill in your email, choose a password, and select your country
  2. Receive an email with a link and enter your full name, phone, date of birth, occupation and residential address. If you wish to send payments as a business, you will also need to add legal name of your business and incorporation number.
  3. Verify your identity with a copy of your current driver’s license or passport
  4. Verify your address, with a recent bank statement with your current residential address OR recent utility bill statement with your current residential address. Both must be less than 3 months old.
  5. Once you are fully registered (this is sometimes immediate, but sometimes can take a few days)
  6. Login
  7. OrbitRemit provides an exchange rate.
  8. You pay by bank transfer
  9. They convert your funds into the other currency.
  10. Money is deposited into the recipient's bank account or available for cash pickup (the latter is only available if you are sending money to Vietnam or the Philippines

 


 

OrbitRemit Exchange Rate & Fees

Exchange rates are competitive, frequently coming in the top 5 best deals (but they rarely offer the most competitive exchange rate). However, their fees are flat and free if your transfer is high enough. Send above 10,000 of any currency and the transfer is fee free.

  • From Australia (AUD) $4
  • From New Zealand (NZD) $4 to all destinations except the Philippines which is $6
  • From the United Kingdom (GBP) £2

Mobile App

OrbitRemit has an app for both Android and iOS devices. Google Play rates it as 4.4 out of 5 and the Apple App Store rates the app as 4.7 out of 5. It’s praised for its ease of use and simple interface.

Additional Perks from OrbitRemit

OrbitRemit offers some decent discounts and referral benefits. Their refer a friend benefit kicks in if you refer three friends who are also new customers to OrbitRemit AND each of them completes a transfer. Once that happens, you receive a cash payout of GBP £75 or AU/NZD $150. It’s easy to send friends a custom referral link. The new customers that sign up using your also get their first transfer free.

Every 11th transfer you make is free. It works like this: Complete 10 successful transfers, and the 11th is free. Then the cycle repeats itself again. It’s easy to see how many transfers you’ve made and how many you have to go until the free 11th transfer too: the number is listed next to the heart shaped icon at the top of customers’ OrbitRemit dashboard.

 


Offices around the world

 


New Zealand-Headquarters

182 Vivian St
Te Aro
Wellington 6011

London

216/22 Highbury Grove
Islington
London, England N5 2EF
United Kingdom

Sydney

L8, 49-51 York Street
Sydney, New South Wales NSW 2000
Australia


 


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Key facts about Orbit Remit

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Can you transfer from your mobile? Yes
Available languages
English
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2008
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -