Bank of America - Independent review

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1 customer reviews on Bank of America on Trustpilot


09/05/2015
by Lady Goldberg

2 stars

Bad customer support

I had credit card with them and liked it very much. But on a middle of crisis time (2010) I have to close my stores because nobody purchased items I had...Read more

I had credit card with them and liked it very much. But on a middle of crisis time (2010) I have to close my stores because nobody purchased items I had for sale, so I used this card a lot and got a big balance on it. Soon they changed mind and added annual fee. I decided to close credit card account because I never keep cards who charge annual fees. I set auto-pay to pay back but sometimes did not have that much. When called to re-schedule payment, most of the times nobody answer or they say it too late when actually it was not late, they simply don't want to help. 2 times they caused overdraft on my bank account because refused to re-schedule payment. It is too hard to contact customer support. Last time it took almost 2 hours. 5 workers sent me to next one, and finally last one said that work day ended! It was terrible !! I lost $34 because payment was not moved to day I need and was automatically taken from my bank account and caused unpaid check return because there was another overdraft from previous month, and that was also cause by same bad customer support. And nobody gave any refund!

03/12/2015
by Jerry Burton

1 stars

bank of america is a thief and a lier

bank of americais a bunch of thiefs, liers ,its a fraud ,the reason is ive been trying to get my adress srtightened out with them sence dec of 2013 and...Read more

bank of americais a bunch of thiefs, liers ,its a fraud ,the reason is ive been trying to get my adress srtightened out with them sence dec of 2013 and just last week i got it done ,an the worse part is i have been on line with them about my drbt card to get a new one it took twoo weeks to get it with numerious messages to them to get it,then now is the good part of it all when i got it i was told i could use my old pin all i wold have to do is to go check my ballance and it would work what a mistake ,it took me over a week to get someone on the phone on the call center which was suppose to be open 24/7 wrong,to get a new pin every one was so rude and round about way i didnt know what i was doing and using the wrong pin,to say the least they never asked me if i wanted a new pin i said i would use my old one if i could they said yes,,then they kept saying i didnt use the right pin and kept saying it is active try useing it again after midnight,this went on for over a week ,finaly i got it changed, bank of america doesnt care about its coustomers,they have no feelings for them,they r a bunch of ingents who need to put out of bussness,if u dont belive what im saying go to www.law suites on bank of america and see for ur self.make ur own decesion


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