Payoneer - Independent review

All you need to know before sending money with Payoneer


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95 customer reviews on Payoneer on Trustpilot


13 hours ago
by Mark

1 stars

Bad experience

Bad experience. They have holding my money more than 4 weeks.

6 days ago
by ayman sdiri

5 stars

thx god i love u

thx god i love u

12/05/2017
by Pai Candle Laurea

1 stars

Payoneer would hold your money

Payoneer would hold your money. They dont value their customers. Poor system. Poor support!!!


More reviews

12/02/2017
by shamim ahamed

1 stars

such a bad customer support that i have …

such a bad customer support that i have never seen . also security is too much poor .

12/01/2017
by Sof

1 stars

Run away as far as you can from this company !!!

OMG !!!!!!!!!!!!!!!!!!!!!!! What kind of a company is that??? International payment provider : seriously ??? They do NOT answer customer service tickets...Read more

OMG !!!!!!!!!!!!!!!!!!!!!!! What kind of a company is that??? International payment provider : seriously ??? They do NOT answer customer service tickets unless you harass them to get a reply and it comes after weeks and several follow up emails. Their solution is NOT working, months after I opened a business account They ask you tons of documents and for nothing because your account just doesn't get approved They just DO NOT REPLY when you try to contact them !!! And you want to trust this company to manage your money or your customer payment ?.... Just run away as far as you can from this company !!!

11/30/2017
by Bijoy

1 stars

Payoneer blocked my account

Payoneer blocked my suddenly, no warning, no email. I tried to login saw it's blocked.I was really wondered. I talked to customer support and ask why my...Read more

Payoneer blocked my suddenly, no warning, no email. I tried to login saw it's blocked.I was really wondered. I talked to customer support and ask why my account has been blocked. They only said that they found some activities which are against payoneer terms and conditions. I asked thousands time what are the activities that i have done. Thay said they can't disclose. Such a bad service.

11/29/2017
by Nicholas

1 stars

Very bad experience

Very bad experience. DO NOT TRY!

11/26/2017
by Marco

1 stars

I HATE YOU Layla

Layla . I want to swear you! Seriously I want to tell you " Fooock OFF" . They blocked my account. They asked my ID photos and other things....Read more

Layla . I want to swear you! Seriously I want to tell you " Fooock OFF" . They blocked my account. They asked my ID photos and other things. Afterward, I've sent my all details to them. 48 HOURS Past. 72 Hours Past. Currently 6 days past, they dont even give a sh-t to my mails. REEAAALLLLY BAD CUSTOMER SERVICE! DONT USE PAYONEER!

11/26/2017
by Sebastien

1 stars

FUNDS AND CARD BLOCKED

After months trying to reach them I still got no answer. The thing is that I’m completely lost and seems that nobody could help me plus the forums are...Read more

After months trying to reach them I still got no answer. The thing is that I’m completely lost and seems that nobody could help me plus the forums are useles, since there are people with the same problem looking for an answer. They are complete scam artists and crooks. Avoid this service, really. *UPDATE! They finally contacted me. I received an email where it says “Your account is under review and your funds are blocked”. Good, so basically they notice me now after months, no good Payoneer... but the funny thing is that reviewing my account I could see how I’ve been charged with Payoneer’s fees that makes not sense at all.... this is why I call a SCAM.

11/25/2017
by Maxim Tsepkov

1 stars

They keep money without notice and …

They keep money without notice and without a given reason for undefined amount of time. Layla: Hello and welcome to Payoneer! My name is Layla and I...Read more

They keep money without notice and without a given reason for undefined amount of time. Layla: Hello and welcome to Payoneer! My name is Layla and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you. Layla: Hello Maksim, how are you? Maksim: bad Maksim: why my account is blocked? Maksim: and how I can get my money? Layla: Your account is blocked? Maksim: yes, I did not receive any notice, just found it in grocery store Layla: I will be happy to check this for you. Before we proceed, please provide some details for identification. Layla: Please provide me with your date of birth in the US format (Month/Day/Year). Maksim: **/**/** Layla: Thank you. Layla: I am looking into this for you. One moment please. Layla: Thank you for holding. Layla: I see the account is open, but the card is blocked, due to an internal review we are performing in some of our accounts. Layla: I apologize for the inconvenience. Maksim: Return me my money Layla: We didn't take any money. You account is under review, and all of the funds are in your account. Nothing was taken Layla: We will review your account ASAP, and let you know once we have any updates Maksim: I need to use it today. I did not receive any notice about reasons or time of review. Layla: Please note that according to our policy we are allowed to prform reviews on your account, when the issue is pressing. I assure you we will make sure to continue ASAP to avoid any further inconvenience. Layla: We will not be able to open the card today Maksim: Please tell me a precise time of review Layla: Unfortunately, I can't/ The issue is already under review, but I don't have exact time frame. Maksim: So what I hear is that the company holds my money for undefined amount of time without a given reason Maksim: I will take it as official answer Layla: Not exactly. Layla: We review your account as a routine review of the accounts. The review is internal, and allowed per our policy. Layla: I apologize for the inconvenience, but it has to be reviewed. Layla: I have not heard from you for a while. This chat will disconnect soon. Maksim: Can you create a support ticket with reference number to keep me updated on this? Layla: Sure. I will make sure to update you along the way of the review. Layla: The reference number is 171124-003139

11/23/2017
by Vinu Felix

1 stars

Pathetic and horrible, dont consider even as last option

"Customer service" as they call it, is slower than a snail. For a company which handles business transactions, it's simply not acceptable. I...Read more

"Customer service" as they call it, is slower than a snail. For a company which handles business transactions, it's simply not acceptable. I had been trying to prepare the account with all approvals for Global payment service (so that they will not delay payment citing stupid reasons) from the last 10th till now and my client has already paid by the bank this time (as yet, I have to receive confirmation from Payoneer) but still, I have not cleared issues with the Payoneer account. I called up Payoneer, I chat and each time I got a different answer to the same question. I think there is a complete discord among departments. I have not done a single transaction so far because of the pathetic state of affairs of their support. I had used Transferwise before and until they hold off borderless accounts in India it was heaven. I think I'll stick to the banks which are better than Payoneer. Bunch of time wasters that's all Payoneer is. Simply unprofessional!

11/16/2017
by Andrea22

1 stars

The worth service never seen this …

The worth service never seen this people refuse payment from who they want without any explication or keep your money they are chief they stole your money...Read more

The worth service never seen this people refuse payment from who they want without any explication or keep your money they are chief they stole your money don t open any account there

11/08/2017
by Jes

5 stars

Great for me

As an affiliate receiving funds via payoneer, it works flawlessly!

11/08/2017
by Milton Webber

4 stars

Money available immediately

Money can be available immediately - otherwise within a few days. It's simple. Support team are easy to contact and helpful. Never had any issues with the...Read more

Money can be available immediately - otherwise within a few days. It's simple. Support team are easy to contact and helpful. Never had any issues with the credit card - it works like any other. If you draw cash in another currency than that which is loaded onto the card, it costs a little more but that's where the credit card comes in handy.

11/05/2017
by Bob Snelling

1 stars

These guys are complete scam artists.

These guys are complete scam artists. I got a 38 dollar prepaid card (FIRSTCHOICEPAY). They just gradually have taken out fees on my prepaid card. By the...Read more

These guys are complete scam artists. I got a 38 dollar prepaid card (FIRSTCHOICEPAY). They just gradually have taken out fees on my prepaid card. By the time I activated there was 9 dollars left!!!. They are complete scam artists and crooks. Avoid them at ANY COST.

11/03/2017
by Misshell Bimbo

1 stars

Payoneer identity theft

Payoneer identity theft After having my account drained by some one in Mexico l am still waiting for a response that isn,t an automated email. Customer...Read more

Payoneer identity theft After having my account drained by some one in Mexico l am still waiting for a response that isn,t an automated email. Customer support doesn,t exist. l have read a ton of customer reviews that lead me to believe that might never see my savings again so l will be seeking legal action against payoneer. All l can say is avoid and seek alternatives. No bank would be able to get away with the lack of response and customer service.

11/01/2017
by Kemmber Tomy

1 stars

I DONT UNDERSTAND HOW FEW PEOPLE …

I DONT UNDERSTAND HOW FEW PEOPLE GIVE STARS TO THIS LET ME TELL YOU HA THEY WORKS , YOU OPEN BANK ACCOUNT JUST WITH EMAIL ADDRESS AND...Read more

I DONT UNDERSTAND HOW FEW PEOPLE GIVE STARS TO THIS LET ME TELL YOU HA THEY WORKS , YOU OPEN BANK ACCOUNT JUST WITH EMAIL ADDRESS AND ID CODE SIMPLE , YOU WILL RECEIVE US CARD AFTER YOU CAN GET BRITISH CARD . ALL GOOD UNTIL NOW , YOU GET ALL THIS NOW YOU HAVE TO ACTIVATE YOU WILL START SELL ONLINE MAKE MONEY , MONEY WILL GO TO THEM ACCOUNT BUT WHEN YOU HAVE A BIG SCORE , THEY ASK YOU FOR PROFS ID , PROOF ADDRESS ETC , FAIR ENOUGH , THEY START TO INVESTIGATE , FOR YOUR SELLING , YOU HAVE TO WAIT 10 DAYS FOR GETTING BACK TO YOU , THEY LOOK FOR REASON TO BLOCK YOUR MONEY , YOU WILL KEEP COMPLAIN AFTER THEY BLOCK YOU WITHOUT ANSWER , YOU LOSE EVERYTHING, THE COSTUMER CAN NEVER GET MONEY BACK , YOU ESSUEL ,. PLEASE LISTEN TO ALL THIS FEEDBACKS BEFORE BEE TO LATE I LOSE MY BOSSINESS BEAUCOSE OF THEM YOU WILL LOSE TO 100%

10/25/2017
by Luca Rombout

1 stars

Payoneer has security breaches and no fraud prevention.

Someone managed to retrieve my credit card information AS well as my PIN and withdraw over 6000$ on the other side of the world without Payoneer blocking...Read more

Someone managed to retrieve my credit card information AS well as my PIN and withdraw over 6000$ on the other side of the world without Payoneer blocking a single transaction or limiting the amount. The fraud department is unexistant, said I had chances of not retrieving my money. Would never trust again, I'm closing all my accounts.

10/25/2017
by Sayeed Redprints

1 stars

200+ hours and I am still waiting for my money

Since 13th Ocotober I am waiting for my two payments to be credited in my account that is $350 & $950. I received an confirmation email from them ten...Read more

Since 13th Ocotober I am waiting for my two payments to be credited in my account that is $350 & $950. I received an confirmation email from them ten days back. They claim they credit the amount in 48 hours but for me its now more than 200 hours. There customer care service is pathetic. They are liars from last 3 days they are saying to wait for 1 more day 1 more day....now they have stopped picking the calls and if somebody picks the call they say its a wrong number now. I think its a Scam, If I do not get my money in 24 hours I will take a legal action against them and will aware as many people as I can to be cautios.

10/24/2017
by Mehamood Manjanoor

1 stars

Get your own company and bank account in USA

Leave this payoneer. I can get you a company and bank account in usa. I had helped many businesses to get company and bank account in USA. we get it along...Read more

Leave this payoneer. I can get you a company and bank account in usa. I had helped many businesses to get company and bank account in USA. we get it along with online access and debit card. I charge a small consultation fee for this. If you interested call me on +91 8105 199 399

10/13/2017
by Jevgenijs Filippovs

1 stars

Lost 500 EUR

I lost my 500 Eur... So i don't suggest their disgusting service... This service is the best for SCAMMERS... I paid developer to make theme for my website...Read more

I lost my 500 Eur... So i don't suggest their disgusting service... This service is the best for SCAMMERS... I paid developer to make theme for my website and after he received money, he just disappeared. So you're not safe to use their service and scammers like this developer can easily continue to scam someone else. When i asked if they blocked him, they answered that they aren't allowed to tell me this information. Just i was waiting from them for reply 1 month and the reply was like sorry but we can't help you. Better use other service because this one is useless. Don't waste your time and especially your money!

10/04/2017
by Lara Yayla

1 stars

My money is lost

My money is lost! I tried to withdraw 70$ to my bank account in June 2017. I never recieved any payments. I contacted Payoneer and they contacted their...Read more

My money is lost! I tried to withdraw 70$ to my bank account in June 2017. I never recieved any payments. I contacted Payoneer and they contacted their bank. Their bank says it is paid. My bank says they never recieved such payment. I emailed payoneer many times! Never got an answer! Nor my money!!! :(

10/03/2017
by Andy T

1 stars

DO NOT USE THEM

DO NOT USE THEM, i am a uk user, they are fraudsters your money goes missing, understaffed and customer service is a sham. I warn you

10/01/2017
by Marina Baruzdina

5 stars

The only company that wanted to accept …

The only company that wanted to accept my business. When Paypal blocked the business then Payoneer accepted. I will stay with Payoneer since they do...Read more

The only company that wanted to accept my business. When Paypal blocked the business then Payoneer accepted. I will stay with Payoneer since they do believe in businesses.

09/30/2017
by Shannon Hamilton

5 stars

Very positive experiences

I was pretty hesitant because of some negative reviews. But by following their instructions regarding deposit types (direct banking transaction versus...Read more

I was pretty hesitant because of some negative reviews. But by following their instructions regarding deposit types (direct banking transaction versus wiring, etc.), this has been a fantastic find for me! I was paying almost 10-20% to receive UK payments through a third party service as a freelancer. With Payoneer's relatively low conversion/withdrawal fee I am keeping much more of my gross. I have been using Payoneer for several months without a hitch.

09/20/2017
by Kingsley

4 stars

They do their best

They do their best Some say their best is not enough. I did my first transaction with it today and I really can't fault them. Sent the money out and it...Read more

They do their best Some say their best is not enough. I did my first transaction with it today and I really can't fault them. Sent the money out and it was approved within three minutes. As a new user, I got the 25 dollars bonus. I will recommend it. Although I wish their mobile app does more than just check balance, it's not an earth-shaking issue since the web version serves just okay.

09/17/2017
by Raj Saifi

1 stars

worst Customer service :

I am using payoneer from 8 months, all was good until I lost my card while travelling in Greece 2 weeks ago, I called payoneer and they blocked my card,...Read more

I am using payoneer from 8 months, all was good until I lost my card while travelling in Greece 2 weeks ago, I called payoneer and they blocked my card, but now they are giving me hard time to re issue my card, customer care guy told me something else on call but when i provided them those documents they refused to re-issue my card and now asking for more documents, I am travelling for a month and how it is possible for someone to carry utility bills of your address to provide them, they never asked me those utility bills to provide as address proof when i applied for new card, but now i am existing client for 8 months they need those utility bills to verify my address, amazing, I lost my money while travelling, i was hoping to use my own money from payoneer account but these guys has made my experience worst. Now i have decided not to use payoneer services any more and asking them to suggest me the way to withdraw my 330 USD , but they are not replying on this.

09/16/2017
by AdriaanP Oosthuizen

1 stars

BEWARE PAYONEER ARE CROOKS THEY WILL BLOCK UR CARD AND HAND UR ACCOUNT TO SOMEONE ALSE.

they are fraudsters i have my card i have had it almost two years but do i even know what my account looks like but i do know my earnings do go in ....Read more

they are fraudsters i have my card i have had it almost two years but do i even know what my account looks like but i do know my earnings do go in . best of all i can not even log in all my STUFF was changed do you think they even tried to get hold of me to fix it no they just blocked my card and poesy footed around . if that's not crookery than this world is doomed

09/16/2017
by Md Hossain

1 stars

Worst Service!!

Worst Service!!

09/12/2017
by Dejan Milovanović

1 stars

FRAUD

I have received 20euro on payoneer account for a little job I have done. It is separated of my payoneer credit card (why? so they can keep your money and...Read more

I have received 20euro on payoneer account for a little job I have done. It is separated of my payoneer credit card (why? so they can keep your money and you can't use it). I can't use rhat money with payoneer credit card. When I have made a contact with customer support they are demanding additional 30euro so I can withdraw into my bank in my country. So, what is the purpose of payoneer credit card - when you receive money on payoneer account you can't use it with payoneer credit card. Firstly (before that) I have put 30$ on account wanting to buy something with card, after 5 minutes I had 0.5$ - annual fees they say!!!!!!!!! So far the have stole more than 50$ from me. DON'T TRUST THEM, JUST DON'T!



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