Payoneer - Independent review

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42 customer reviews on Payoneer on Trustpilot


2 days ago
by F Geelani

1 stars

Very Bad and terrible company i think …

Very Bad and terrible company i think there is no humans working they all's Animals can't understand anything. They just blocked business account and when...Read more

Very Bad and terrible company i think there is no humans working they all's Animals can't understand anything. They just blocked business account and when i asked why you block they were saying we can not let you know reason we don't tell reason i was shocked that my business has stop and you are saying that is block and no reason giving and i said transfer the call to senior or any officer that who is responsible but they did not transfer and said i need to hang up the call i really don't have honorable words for F***ing Company i don't know why this company is working......tooo much bad ..... to much bad

4 days ago
by Marta

1 stars

Absolutely horrible company! Will Payoneer survive such bad reputation?

Absolutely horrible company! Customer service almost non existing! They usually take 7-8 days and 8-10 repeated emails before they might reply! Several...Read more

Absolutely horrible company! Customer service almost non existing! They usually take 7-8 days and 8-10 repeated emails before they might reply! Several CONFIRMED transfers and withdrawals cancelled even account numbers are setup 100% correct and used previously. You often get "We’re sorry but the application has encountered an error in processing your request. Please try again later." when you want to withdraw money. Try to Google: Review Payoneer and you will be chocked! Will Payoneer survive such bad reputation? Take care of your hard earned money!

06/13/2017
by arne

1 stars

payoneer cheats like the hell

payoneer cheats like the hell, togther with the card issuer wirecard from Germany, constantly they freezae accounts or making other funny games, like to...Read more

payoneer cheats like the hell, togther with the card issuer wirecard from Germany, constantly they freezae accounts or making other funny games, like to ask customer which are over 10 years with them for a new verification, or they offer ta sale on amazon, ebay etc.. and than from there comes paymenst they refuse and send it back ... totally senseless to work with them, you will only lose time and money ....


More reviews

06/07/2017
by Kalpesh

1 stars

Worst

I never heard of Payoneer until one of the service provider requested me to pay via Payoneer. I don't prefer to use any ordinary transfer service like...Read more

I never heard of Payoneer until one of the service provider requested me to pay via Payoneer. I don't prefer to use any ordinary transfer service like Payoneer but my client in south america prefer to get money through and I said I don't mind. Sent money from US to Colombia and already 12 days but nothing happen. Money hasn't withdraw from my US account and so client hasn't got anything and so he is not going to start my urgent work. And yes as a sender you can't contact after hour. I used this service first time and I can tell this is worst service professional company should not use.

05/24/2017
by Max

1 stars

Payoneer verweigert mir meine Gelder!

English below Payoneer verweigert mir meine Auszahlung weil man herausgefunden hat, dass ich u.a. eine Website betreibe auf der ich harmlose...Read more

English below Payoneer verweigert mir meine Auszahlung weil man herausgefunden hat, dass ich u.a. eine Website betreibe auf der ich harmlose Aktfotografien ausstelle, da ich Hobbyfotograf bin. Ankommende Gelder wurden -ohne das mir irgendwas erklärt wurde- einfach zurück geschickt. Ich wurde über nichts informiert. Jetzt ist mein Geld weg und wir können nur hoffen das der Absender das Geld zurück erhält. Eine solche Prüderie habe ich noch nicht erlebt! Erst auf mehrmaligen Nachfragen, erhielt ich diese Antwort: "If it is related to Adult, I advise creating an account with our partners FirstChoicePay, where there payments will be accepted" Ich habe mein Konto sofort gekündigt, auch das schien Payoneer nicht mal zu interessieren. Ich kann nur JEDEM dringend von diesem Unternehmen abraten!!! Absolut unseriös!!! Payoneer refuses my money! Payoneer refused me my payout because you have found that I am ao. A website on which I exhibit harmless nude photographs as I'm hobby photographer. Incoming funds were simply returned - without which something was explained to me. I was not informed about anything. Now my money is gone and we can only hope that the sender gets the money back. I have not experienced such a plague yet! Only on repeated requests, I received this answer: "If it is related to Adult, I advise creating an account with our partners FirstChoicePay, where there payments will be accepted" I canceled my account immediately, even that did not seem Payoneer interested. I can only advise any of this company urgently! Absolutely untrustworthy!

05/20/2017
by David Unger

1 stars

Rude customer service!

Rude customer service! Payment was rejected! No explanation why! Not reliable service!

05/06/2017
by Tit Tat

1 stars

avoid at all cost

they are crooks. they delete or block user information, making it impossible for you to file a credible claim with Better Business Bureau. luckily i...Read more

they are crooks. they delete or block user information, making it impossible for you to file a credible claim with Better Business Bureau. luckily i only lost hundreds, rather than thousands. how have they been able to continue their scam for so long?

05/05/2017
by Anas

1 stars

Read this chat transcript and decide …

Read this chat transcript and decide for yourself... Live Assistance Chat Print the Transcript Close Status: Disconnected Mary: Hello and welcome to...Read more

Read this chat transcript and decide for yourself... Live Assistance Chat Print the Transcript Close Status: Disconnected Mary: Hello and welcome to Payoneer customer care! My name is Mary and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you. Mary: Hello, how are you? Me: Hello Me: I have huge problem Mary: :) hey Mary: I am sorry to hear that. Me: I checked your links (Why was my payment declined) and did not find the answer to my question My customer **** **** has already received my products and their invoices Me: and He made the Payoneer payment. NOW my products are gone and you declined the payment!! Now I lost the products and lost the money Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in 240 seconds. Connection resumed. Mary: I will be happy to check the status of your payments for you. Before we proceed, please provide some details for identification. Mary: Sir, I am here to assist you and to help you as much as I can. Me: I know the status of my payment Me: I'm here to know why you declined it? Mary: I understand what you are saying and I understand your urgency. If you would like to get an assistance on chat, we need to complete the verification process. Me: Okay Mary: that is why I am asking you to provide some details Mary: do not worry, I am not running away, I am with you. Mary: Please provide me with your date of birth in the US format (Month/Day/Year). Me: ****** Mary: Thank you. Please provide me with the answer to your security question: Mary: What was the model of your first car? Me: ***** Mary: Thank you. Mary: as I understand both payments you have received have been cancelled. Let me check that for you. Me: The payment request id: **** was made successfully yesterday and it was declined not cancelled Me: Declined by Payoneer Mary: thank you for providing all the details. Mary: Let me check that for you. Me: Thank you Mary: I appreciate your patience while I review this. Mary: I am still looking into this issue for you. I appreciate your patience Me: Take your time Mary: okay Mary: I have double checked. I am sorry but I am not able to provide you a proper answer regarding the status of these payment. I will transfer your request to the Payment department to review it and investigate. We will notify you via e-mail as soon as we have any updates regarding this issue. Me: And what shall I do now? just simple like that there are no answers. if there are no answers then why it was rejected? Who will recover my loss now?? Me: This is how business is done with you. putting pictures of successful CEO's on your home page Mary: for now you just need to wait. Once we get an update from the Relevant Department, you will get an e-mail. There should not be a delay. It will take few business days for the issue to be reviewed Me: Are you aware that I already delivered the goods to the payer? Me: And now the goods are in used status Me: And I can't take them back Me: And now the customer has the choice to pay or not? Me: This should be solved right now Mary: yes, you have told me about it. Please be advised that I need to transfer the issue to the relevant department to investigate it and explain you why it has been rejected. Mary: I understand what you are saying and your urgency Mary: but please note that you need to wait for the e-mail. Mary: I’d be frustrated too. Mary: Is there anything else I can help you with? You have disconnected.

05/02/2017
by Simon Mitchell

5 stars

You are the best guys.

You are the best guys.

05/01/2017
by Vladimir Mićković

1 stars

The worst company i have ever encountered in my life!

I was travelling and working lately and i relied on the Payoneer card for getting and spending money. BIG MISTAKE They are holding my payment hostage for...Read more

I was travelling and working lately and i relied on the Payoneer card for getting and spending money. BIG MISTAKE They are holding my payment hostage for a week now and i am running low ... and now they have suddenly blocked it due to some issue THEY have internally and literally left me dry with no funds in the middle of London. This is just the latest in many horrific experiences i have had with them. Customer support does not reply to messages. When they do, they answer vague s#*t to buy time, but you don't get a straight answer 9/10 times. Then you wait and wait ... STAY AWAY FROM THEM!

04/22/2017
by benny

1 stars

Hi I have a company on the faroe …

Hi I have a company on the faroe islands (Denmark) Is there any site that I can to send a link (bill) by email to a client, where he can pay with his...Read more

Hi I have a company on the faroe islands (Denmark) Is there any site that I can to send a link (bill) by email to a client, where he can pay with his creditcard WITHOUT logging in? and can I get a mastercard to my account? In paypal the client MUST log in, I dont want that.

04/09/2017
by Myke

1 stars

Avoid this company it is a sham do not …

Avoid this company it is a sham do not give them your bank details.

04/06/2017
by Alhussain Alsedfy

1 stars

Organized Scam

I opened an account, started to receive payments from my clients, kept the money there because I thought it was a legit company, then, they did the worst...Read more

I opened an account, started to receive payments from my clients, kept the money there because I thought it was a legit company, then, they did the worst back to me first thing, they blocked my card for no reason, i just went to withdraw some money using this card they deducted 2$ and blocked it for no reason second thing, a client sent me a payment, they kept it in hold for 3 days then I asked him to call them, he called them, they lied to him and told him that i've received the payment already, he kept calling me a scammer and I did the same and then we logged into eachother's accounts using team viewer to see what's wrong, I realized at that point is that payoneer is A BIG SCAM nothing more, they LITERALLY stole my money and scammed me, they took the money from the client's account, sent him a confirmation email saying that payment was approved, and when he contacted them, they told him that I have received the payment already. I contacted their lame support ( WORST CUSTOMER SUPPORT EVER THEY HANG UP ON ME) the indian douchebag answered and told me that my client has to call back for details, my client called them and sent me all details he asked, then he told me sir i cannot help you with anything at the moment i understand your frustration but you have to wait forever like i cannot give you any time, just keep waiting. And they come here in the website write more teasing replies to the people's reviews telling them that it's because of the security, no its not about security. It's all about Payoneer being the worst scammers ever, I will pay every single cent I made and i will make in the future to give them bad reputation everywhere online and I just hope that someone would shut down this scam bank very soon. I will keep posting my experience everywhere online and will buy domains just to shut them down and give them bad reputation for scamming the f*** out of me!! NEVER USE PAYONEER, THEY WILL TAKE YOUR MONEY AND HANG UP ON YOUR PHONE CALLS

03/28/2017
by Amber Libra

1 stars

Bullsh%t company

On the surface they may seem OK but this company are not to be trusted. The customer service department are not there to help but have been trained to lie...Read more

On the surface they may seem OK but this company are not to be trusted. The customer service department are not there to help but have been trained to lie and cover up dodgy activities. I despise them.

03/26/2017
by Ahmed Bakeer

1 stars

worst support ever!

payoneer holding my money and blocking me from using it , i have contacted them via emails and called them 4 times more than 30 days ago and their support...Read more

payoneer holding my money and blocking me from using it , i have contacted them via emails and called them 4 times more than 30 days ago and their support say that i have to wait so they can check my account problem without any replay from them till now!

03/21/2017
by Jeff D.

1 stars

Huge pain to work with and horrible customer service!!!!

What a royal pain it is to deal with these people. Their authentication process is beyond burdensome and painful. Their customer service team really is...Read more

What a royal pain it is to deal with these people. Their authentication process is beyond burdensome and painful. Their customer service team really is horrible. They required multiple pieces of personal information, which they asked me to send over an unsecure channel. Personally identifiable information such a copy of a drivers license, copy of a voided check, copy of bank records regarding the checking account. All a total violation of PCI-DSS security standards. And all of this was so I could SEND money...not receive it. Do yourself a favor and sign up with Xoom.com or PayPal.com and safe your self the headache of working with these people. You might even avoid having your identity stolen in the process.

02/28/2017
by William Johnston

1 stars

Very poor service, they still won't give me my money

I thought Payoneer would be an improvement, I could have money sent direct to my bank automatically without me needing to do anything, unlike PayPal where...Read more

I thought Payoneer would be an improvement, I could have money sent direct to my bank automatically without me needing to do anything, unlike PayPal where I have to log in and transfer funds. My first payment of $198 was made, but Payoneer said I had not given them the correct bank details. This I assure you was not the case. I was asked to submit a bank statement or void cheque. This I have done, still no money. I was asked again to send a bank statement or void cheque. Still they have my money and have not sent it. I asked if they could return the money to the sender (then I could ask for it to be paid by PayPal). I was told by the 'Help Desk' that they can't do that, but all I need to do is.... "send a bank statement or void cheque." When... If... I get the $198 I will not be using them again.

02/24/2017
by Sayed Ali

1 stars

Payoneer is fraud & scam company

I have signed up Payoneer recently from a referral link. I have got my card in 18 days. I was impressed. But frustrated because I think Payoneer has been...Read more

I have signed up Payoneer recently from a referral link. I have got my card in 18 days. I was impressed. But frustrated because I think Payoneer has been fraud and scam. I have provided everything legal including my National ID card. That's they approved my account and gave the card. Just I loaded $700 to my Payoneer MasterCard from Upwork marketplace. Suddenly Payoneer blocked & closed my card permanently. They have taken my money. I don't know why they did it and I couldn't understand what I did. What a rubbish service & idea. I have right to know my crime according to US law or others countries law. I have contacted customer support agent and called them. Straight answer: " your account is permanently closed for an undisclosed reason. I couldn't understand what is this? what kind of service is it? What I did and What's my fault? I have right to know my crime. Did I do fu***ck or rape any support agent or mother of Payoneer company owner so that they can't say it? What a rubbish service I don't know.

02/17/2017
by Azeddine

1 stars

Payments are no more loaded before claiming...

That's what's happening to me with Payoneer. Each time I receive a payment, I have to claim it in order to be loaded. And it's becoming a habit now... My...Read more

That's what's happening to me with Payoneer. Each time I receive a payment, I have to claim it in order to be loaded. And it's becoming a habit now... My payments take from a week to two weeks after many complaints to the support center that never resolves anything. That's the third time that this happens. Days ago, when I talked to them through their live chat, I was asked to resend them my ID for further identification, that's what I did (I have already sent it years ago when I created my account and I really don't agree with this identification method, it could be fraudulous). They told me that it has been approved by the finance department and that I'll get my payment in two hours. It has been 2 days now and I'm still waiting. I wonder why that's happening??? Normally, a verification is done once and it passes or not. If it passes, it means everything is OK. Why are they holding my payments each time I receive them. If there is a problem it could have been fixed the first time, it doesn't need to be fixed each time I receive a payment. Last, time that my payment has been pending for 15 days at least, I had to claim through sitejabber.com to get it fixed by a payoneer representative because their support center couldn't do anything just using scripted responses and talking for nothing. Now, I don't care about my funds, because I'm really fed up of this institution, I just want to know what they want from me. If they want to close my account for no reason, just do it. I'm sick of their service.

02/14/2017
by Nikolaj

1 stars

Fraud Company

I was unfortunately unlucky enough to process a payment on your website which then promptly was taken from my bank account. Less than a few hours after...Read more

I was unfortunately unlucky enough to process a payment on your website which then promptly was taken from my bank account. Less than a few hours after you requests for further identification including photo copy of my credit card. This I can obviously not accept and I assume that such a requirement would be fraud from anyone asking for this. Today when I am contacting your customer service, I am told that you have not reserved or taken any payment from my account, but that you can cancel the order. When I say that I can see the amount taken from my account, then your customer employee hang up on me. Subsequently I speak with your supervisor, who confirm that your company has taken the amount from my account and promises to return the amount within 7 -10 business days. When I am asking if it is normal procedure to take money from your customers account, and then after request additional requirements, then I am told that this is my banks fault. Not Payoneer. Payoneer, this is not cool behavior – this is very close to fraud and you have no right to take the money from my account and then request further information AFTER and even then keep the money for 7- 10 days if I refuse to send you a photo of my credit card.

01/31/2017
by Laurent

1 stars

Absolutely horrible experience

I decided to give Payoneer a try, as the company seemed to offer very interesting services and was attracting attention. In particular, I used their...Read more

I decided to give Payoneer a try, as the company seemed to offer very interesting services and was attracting attention. In particular, I used their Global Payment Service (GPS) to offer a local bank payment solution to my clients in the UK, US and the Eurozone. It was working perfectly for a few weeks, until Payoneer suddenly decided to revoke our access to the GPS, invoking a violation of their terms and conditions. This created a huge headache for me, as our clients' payments were suddenly being bounced back to them, and I had to go around explaining that we were having issues with Payoneer. After several emails and calls, I still have no idea what the alleged violation was. I was only able to withdraw my funds, and will now be closing my Payoneer account and using a more reliable service. Payoneer: stay away!

01/26/2017
by Waqas Ibrahim

1 stars

Horrible customer service and attitude. Worst Service.

I have been using Payoneer for more than 5 years now. I get small payments from my clients from all over the world but even after five years of being a...Read more

I have been using Payoneer for more than 5 years now. I get small payments from my clients from all over the world but even after five years of being a client and providing all documents for verification. They hold my payments for days and do not provide any reason. Their customer support is rubbish, they don't know how to talk to a client. They just use scripted responses and do not provide any help at all. Please if you have any other option available, NEVER USE PAYONEER.

01/25/2017
by Amit

1 stars

Payoneer hold your money

This was my first experience with this company, I am not happy. they hold your money for +10 days. They use the resource that they no longer work with;...Read more

This was my first experience with this company, I am not happy. they hold your money for +10 days. They use the resource that they no longer work with; what a funny reason. They will use your money for +10 days and you will wait and wait and wait and wait for your money Listed below chat with Payoneer, read it carefully: =========================================== Layla: Hello and welcome to Payoneer customer care! My name is Layla and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you. Amit Gaur: hello Amit Gaur: I got two mail from your side. Amit Gaur: 1 is on Sat, Jan 21, 2017 at 1:35 PM Amit Gaur: 2 is on Tue, Jan 24, 2017 at 12:53 PM Amit Gaur: that Payment Transferred to Your Bank Account Layla: okay Amit Gaur: both for same amount £23.50 Layla: yes Amit Gaur: my question is when i will get the money? will i get same email in next day? Layla: It appears that the first transfer was failed. We have re-sent the money today. The transfer can take up to 5 business days to be loaded in your bank account. Amit Gaur: please let me know why transaction failed? why you not informed me about this? Amit Gaur: give me reason? Amit Gaur: I have trusted you that's why I used payoneer, I have also paypal account. Amit Gaur: I will never use payoneer in future? Layla: Please hold for one moment while I check this. Layla: I see that the reason why it was rolled back to us, is because it was sent through a processor we no longer work with. Now it was corrected Amit Gaur: I will post this mistake in Trustpilot.com and other review site. Amit Gaur: if you are no longer work with that processor then why you used it? make sense? Layla: Sir, I understand this is frustrating, but this is what I see happened. Now, we corrected it, and it will be loaded soon to your account Amit Gaur: ok, let's see when i get the money ===========================================

12/12/2016
by Waqar Ahmad

4 stars

No 2step phone verification

they should have it.

11/25/2016
by lohotron

1 stars

can't withdraw money.

Scam! Keep away.

07/21/2016
by Giovanny Salinas M

4 stars

Ideal to open personal accounts in Bank of America!

I have an account for 1 year and I feel great, the debit card arrives in 1 week to your home. The process of creating your account is simple and...Read more

I have an account for 1 year and I feel great, the debit card arrives in 1 week to your home. The process of creating your account is simple and practical, the support is good. I can make purchases online or supermarkets without problems.

07/21/2016
by Abhi

5 stars

Great service

I use their services daily and haven't had any issues thus far. Been using their services for almost a year now. Cheap fees and fast and transparent...Read more

I use their services daily and haven't had any issues thus far. Been using their services for almost a year now. Cheap fees and fast and transparent services. Thanks!

07/21/2016
by Виталий Тарасов

4 stars

everything is ok but Obama blocked Crimea where I live

good for non russian citizens

07/21/2016
by Paul

5 stars

Fast - Reliable - Trustworthy

Their customer service was more than helpful in instances where help was needed. They provided all the information I needed and were well spoken and...Read more

Their customer service was more than helpful in instances where help was needed. They provided all the information I needed and were well spoken and curteous. The payment system is reliable, cost effective and trustworthy. Excellent service overall.

07/21/2016
by Emmanuel Ouanounou

1 stars

Worst customer support ever

Worst customer support ever. Nothing else to say. They don't answer the questions, and clearly don't want to deal with your issued.


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