Payoneer - Independent review

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58 customer reviews on Payoneer on Trustpilot


1 day ago
by Rezaul Kabir

1 stars

“Worst Service Ever”

It's more then 1 week they blocked my account reason I tried login with wrong information. I informed their but they replied 2 or 3 days later every time....Read more

It's more then 1 week they blocked my account reason I tried login with wrong information. I informed their but they replied 2 or 3 days later every time. This is very simple issue they can solve this issue within 24 hour but thy don't. I don't no how many time they need to solve this issue. I think employee of payoneer sleeping in their office. Why people use their worst service?? Please look most of people angry with your service. Hope you will improve your customer service. Best of luck!!

08/08/2017
by 1657 0

1 stars

locked account for no reason

This company has joined the locked account and cant log back in for no reason club smh

08/05/2017
by Deep Wadhwa

1 stars

I have never seen such a worst service …

I have never seen such a worst service ever in my life like Payoneer. They have been holding my amount for the last 30 days even when the matter is...Read more

I have never seen such a worst service ever in my life like Payoneer. They have been holding my amount for the last 30 days even when the matter is sorted. They are costing me business now. The amount is over 1000 USD and every time, when I ask them for update, they say the same things every time. 1. It would take 3–5 or 1–3 business days. 2. We can’t connect you to the payment department. 3. We are sorry because, we can’t help you much. 4. We can’t call you back. Apart from these, when you send them emails asking them about your issue updates, they never read it or if they read, they still take 3–4 days more to reply back. I’m still not sure, when these people will refund me the amount that I own, and is mine. Can’t believe, or ever seen someone holding your own money for such a long time. Not sure, what’s the way these people do business and how on earth can someone promote such a crap.


More reviews

08/04/2017
by Adam

1 stars

Stressful and expensive experience

You get charged immediate load fees even when you can’t access the money immediately (eg. the card hasn’t been issued). My card was mysteriously...Read more

You get charged immediate load fees even when you can’t access the money immediately (eg. the card hasn’t been issued). My card was mysteriously "lost in the post, sorry" but Payoneer insist that you wait 6 weeks before they investigate; meanwhile your money is trapped and fees keep coming out every month, in advance. I'm almost certain they never sent it: things don't just disappear in the post in Australia. And of course Payoneer's customer support takes over a week to get back to you if at all. 12 weeks later I was able to access my money, in which time I'd paid a hell of a lot in their account-keeping and load fees. Finally, they very carefully hide the fact that you’ll pay 4% to get your money out (2% on currency conversion rates, and 2% on the total amount). Compare this to this still pretty bad 3% at Paypal. Payoneer’s website is the pits while their iOS app is a total waste of time. A dubious and downright greedy company best avoided.

08/02/2017
by Fewe R

3 stars

Payoneer is a great service while …

Payoneer is a great service while everything works - But if you ever need to contact their customer service, prepare for a rough ride. It is very...Read more

Payoneer is a great service while everything works - But if you ever need to contact their customer service, prepare for a rough ride. It is very difficult to reach - phone option does not work in practice, you need to wait for close to an hour to reach them via chat and contact email forces you to automated answers which don't help at all. When you finally reach their support, they need 4-7 days to respond at all and weeks to do anything. Good choice for a part-time freelancer, but they lack adequate customer service to serve serious businesses.

07/31/2017
by Stewr

3 stars

Rather good in terms of receiving …

Rather good in terms of receiving payments/the commissions etc but the usability needs improvement - sometimes its simply confusing.

07/31/2017
by alexzaa

1 stars

Total Scam

These guys are a total scam. For my Fiverr account they asked for my bank statement. I did. They said they could not accept it because they can't tell if...Read more

These guys are a total scam. For my Fiverr account they asked for my bank statement. I did. They said they could not accept it because they can't tell if it is a screen shot of the bank website or a bank statement. It was a bank statement and told them that. Then they said they can't see the URL of the bank. How can they see the url of the bank in a bank statement? Anyway, I had enough! I am a very patient person, but after a week of this - no more! TOTAL SCAM AND TOTAL INCOMPETENCE!

07/25/2017
by Hugh

3 stars

Needs dramatic improvment

while I have never had a problem with Payoneer per se, it seems to be in disarray and a waste of fintech potential. The good: - Simple to request and...Read more

while I have never had a problem with Payoneer per se, it seems to be in disarray and a waste of fintech potential. The good: - Simple to request and receive payments - Can hold 3 different currencies - Can order a Mastercard - Small-ish transaction fees The bad: - Web interface is like using some legacy software from early 2000's corporate America. It's visually and logically clunky. - Can only have up to 3 bank accounts to withdraw to, all require manual approval as well - All bank withdrawals require human approval and take up to 5 days. If the bank account was already manually approved this step seems unnecessary. - Mastercard is Prepaid, i.e. even more restricted than Mastercard Debit. No PayPass or PIN on retail transactions and not compatible with some supplementary services/apps - When requesting payments there's too much friction - client has to sign up and get verified first Overall, it's a functional service but the only reason I used it was because a couple of clients prefer it. Personally, I much prefer PayPal, TransferWise, Revolut or any other of the fintech startups in this category.

07/25/2017
by Sole trader

1 stars

TERRIBLE - AVOID - CLICK CLOSE NOW. Do not join, you will regret it.

TERRIBLE!!! AVOID! They force you to fill out U.S tax forms even when youre a British citizen (which you only discover after you give them youre bank...Read more

TERRIBLE!!! AVOID! They force you to fill out U.S tax forms even when youre a British citizen (which you only discover after you give them youre bank details). Once you've completed W8-BEN form to state that you are not American they tell you cant send it, unless you send form 8823 -Which does not even exist yet. And if you dont send both forms they withold all funds - Including UDEMY funds. NEVER GIVE THESE JOKERS YOUR DETAILS. I've tried closing my account as they have my bank details but they refuse to close or delete accounts. They only block your account. I hope you get sued repeatedly.

07/17/2017
by Ricky

1 stars

I would give them 0 star if I can

I would give them 0 star if I can, If you can use alternative never mind about Payoneer. This company never try to protect its' customer who feed them....Read more

I would give them 0 star if I can, If you can use alternative never mind about Payoneer. This company never try to protect its' customer who feed them. Couldn't contact to anyone when you just realize you got scam, and after the transaction was done, they reply to your case that we couldn't do anything because the transaction is done. Ok, who the hell want to use the service when this service don't want to protect them?

07/16/2017
by Smapti Roy

1 stars

The worst service provider. Total scam

The worst service provider. Total scam

07/12/2017
by GURINDER samra

1 stars

Payoneer scam my Customers of $1200

hi i had a business account with Payoneer with the username: "sammysupport" Now my acccount had been blocked and my customers never got any...Read more

hi i had a business account with Payoneer with the username: "sammysupport" Now my acccount had been blocked and my customers never got any refund. They just scammed my company for $1200. Sammy Celtec solutions

07/10/2017
by Nisal Perera

1 stars

they have world worst customer support …

they have world worst customer support and 100000% SCAM!!! close down this SShit!!!

06/30/2017
by Macdonald Churchill

5 stars

I've been with the company for over 4 …

I've been with the company for over 4 years. There are issues from time to time but the company does come through.

06/29/2017
by Gerry

1 stars

Scam

They block your account without warning and steal your money. Their customer service is the worst and you'll never get an answer. They stole over 1k from...Read more

They block your account without warning and steal your money. Their customer service is the worst and you'll never get an answer. They stole over 1k from me and the same happened to my friend. We will be submitting a compliant to BBB and we encourage others to do the same.

06/29/2017
by Adrian

1 stars

Worst experience ever! Thieves!

Payoneer has been holding 700 euro due to "a technical glitch" for over a week now, customer service do not provide solutions - I have been...Read more

Payoneer has been holding 700 euro due to "a technical glitch" for over a week now, customer service do not provide solutions - I have been using skrill for over 5 years and paypal for over 10 and never had issues like this. I have already stopped accepting payneer payments with my company and I am considering taking legal actions against this company.

06/27/2017
by Lindsay

1 stars

I would prefer to give no zeros

I would prefer to give no zeros. I have been waiting for a payment that was rightfully made by my client 3 weeks ago to get to me, called them daily for...Read more

I would prefer to give no zeros. I have been waiting for a payment that was rightfully made by my client 3 weeks ago to get to me, called them daily for an update. I understand they need security checks/back-up info but we feel like we have handed over more than enough to prove legitimacy. Only to now receive an email that the payment has failed due to a glitch on their end. But they apologize for any inconvenience. Where the hell is the money that my client transferred 3 weeks ago?! Unreal.

06/21/2017
by F Geelani

1 stars

Very Bad and terrible company i think …

Very Bad and terrible company i think there is no humans working they all's Animals can't understand anything. They just blocked business account and when...Read more

Very Bad and terrible company i think there is no humans working they all's Animals can't understand anything. They just blocked business account and when i asked why you block they were saying we can not let you know reason we don't tell reason i was shocked that my business has stop and you are saying that is block and no reason giving and i said transfer the call to senior or any officer that who is responsible but they did not transfer and said i need to hang up the call i really don't have honorable words for F***ing Company i don't know why this company is working......tooo much bad ..... to much bad

06/19/2017
by Marta

1 stars

Absolutely horrible company! Will Payoneer survive such bad reputation?

Absolutely horrible company! Customer service almost non existing! They usually take 7-8 days and 8-10 repeated emails before they might reply! Several...Read more

Absolutely horrible company! Customer service almost non existing! They usually take 7-8 days and 8-10 repeated emails before they might reply! Several CONFIRMED transfers and withdrawals cancelled even account numbers are setup 100% correct and used previously. You often get "We’re sorry but the application has encountered an error in processing your request. Please try again later." when you want to withdraw money. Try to Google: Review Payoneer and you will be chocked! Will Payoneer survive such bad reputation? Take care of your hard earned money!

06/13/2017
by arne

1 stars

payoneer cheats like the hell

payoneer cheats like the hell, togther with the card issuer wirecard from Germany, constantly they freezae accounts or making other funny games, like to...Read more

payoneer cheats like the hell, togther with the card issuer wirecard from Germany, constantly they freezae accounts or making other funny games, like to ask customer which are over 10 years with them for a new verification, or they offer ta sale on amazon, ebay etc.. and than from there comes paymenst they refuse and send it back ... totally senseless to work with them, you will only lose time and money ....

06/07/2017
by Kalpesh

1 stars

Worst

I never heard of Payoneer until one of the service provider requested me to pay via Payoneer. I don't prefer to use any ordinary transfer service like...Read more

I never heard of Payoneer until one of the service provider requested me to pay via Payoneer. I don't prefer to use any ordinary transfer service like Payoneer but my client in south america prefer to get money through and I said I don't mind. Sent money from US to Colombia and already 12 days but nothing happen. Money hasn't withdraw from my US account and so client hasn't got anything and so he is not going to start my urgent work. And yes as a sender you can't contact after hour. I used this service first time and I can tell this is worst service professional company should not use.

05/24/2017
by Max

1 stars

Payoneer verweigert mir meine Gelder!

English below Payoneer verweigert mir meine Auszahlung weil man herausgefunden hat, dass ich u.a. eine Website betreibe auf der ich harmlose...Read more

English below Payoneer verweigert mir meine Auszahlung weil man herausgefunden hat, dass ich u.a. eine Website betreibe auf der ich harmlose Aktfotografien ausstelle, da ich Hobbyfotograf bin. Ankommende Gelder wurden -ohne das mir irgendwas erklärt wurde- einfach zurück geschickt. Ich wurde über nichts informiert. Jetzt ist mein Geld weg und wir können nur hoffen das der Absender das Geld zurück erhält. Eine solche Prüderie habe ich noch nicht erlebt! Erst auf mehrmaligen Nachfragen, erhielt ich diese Antwort: "If it is related to Adult, I advise creating an account with our partners FirstChoicePay, where there payments will be accepted" Ich habe mein Konto sofort gekündigt, auch das schien Payoneer nicht mal zu interessieren. Ich kann nur JEDEM dringend von diesem Unternehmen abraten!!! Absolut unseriös!!! Payoneer refuses my money! Payoneer refused me my payout because you have found that I am ao. A website on which I exhibit harmless nude photographs as I'm hobby photographer. Incoming funds were simply returned - without which something was explained to me. I was not informed about anything. Now my money is gone and we can only hope that the sender gets the money back. I have not experienced such a plague yet! Only on repeated requests, I received this answer: "If it is related to Adult, I advise creating an account with our partners FirstChoicePay, where there payments will be accepted" I canceled my account immediately, even that did not seem Payoneer interested. I can only advise any of this company urgently! Absolutely untrustworthy!

05/20/2017
by David Unger

1 stars

Rude customer service!

Rude customer service! Payment was rejected! No explanation why! Not reliable service!

05/06/2017
by Tit Tat

1 stars

avoid at all cost

they are crooks. they delete or block user information, making it impossible for you to file a credible claim with Better Business Bureau. luckily i...Read more

they are crooks. they delete or block user information, making it impossible for you to file a credible claim with Better Business Bureau. luckily i only lost hundreds, rather than thousands. how have they been able to continue their scam for so long?

05/05/2017
by Anas

1 stars

Read this chat transcript and decide …

Read this chat transcript and decide for yourself... Live Assistance Chat Print the Transcript Close Status: Disconnected Mary: Hello and welcome to...Read more

Read this chat transcript and decide for yourself... Live Assistance Chat Print the Transcript Close Status: Disconnected Mary: Hello and welcome to Payoneer customer care! My name is Mary and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you. Mary: Hello, how are you? Me: Hello Me: I have huge problem Mary: :) hey Mary: I am sorry to hear that. Me: I checked your links (Why was my payment declined) and did not find the answer to my question My customer **** **** has already received my products and their invoices Me: and He made the Payoneer payment. NOW my products are gone and you declined the payment!! Now I lost the products and lost the money Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in 240 seconds. Connection resumed. Mary: I will be happy to check the status of your payments for you. Before we proceed, please provide some details for identification. Mary: Sir, I am here to assist you and to help you as much as I can. Me: I know the status of my payment Me: I'm here to know why you declined it? Mary: I understand what you are saying and I understand your urgency. If you would like to get an assistance on chat, we need to complete the verification process. Me: Okay Mary: that is why I am asking you to provide some details Mary: do not worry, I am not running away, I am with you. Mary: Please provide me with your date of birth in the US format (Month/Day/Year). Me: ****** Mary: Thank you. Please provide me with the answer to your security question: Mary: What was the model of your first car? Me: ***** Mary: Thank you. Mary: as I understand both payments you have received have been cancelled. Let me check that for you. Me: The payment request id: **** was made successfully yesterday and it was declined not cancelled Me: Declined by Payoneer Mary: thank you for providing all the details. Mary: Let me check that for you. Me: Thank you Mary: I appreciate your patience while I review this. Mary: I am still looking into this issue for you. I appreciate your patience Me: Take your time Mary: okay Mary: I have double checked. I am sorry but I am not able to provide you a proper answer regarding the status of these payment. I will transfer your request to the Payment department to review it and investigate. We will notify you via e-mail as soon as we have any updates regarding this issue. Me: And what shall I do now? just simple like that there are no answers. if there are no answers then why it was rejected? Who will recover my loss now?? Me: This is how business is done with you. putting pictures of successful CEO's on your home page Mary: for now you just need to wait. Once we get an update from the Relevant Department, you will get an e-mail. There should not be a delay. It will take few business days for the issue to be reviewed Me: Are you aware that I already delivered the goods to the payer? Me: And now the goods are in used status Me: And I can't take them back Me: And now the customer has the choice to pay or not? Me: This should be solved right now Mary: yes, you have told me about it. Please be advised that I need to transfer the issue to the relevant department to investigate it and explain you why it has been rejected. Mary: I understand what you are saying and your urgency Mary: but please note that you need to wait for the e-mail. Mary: I’d be frustrated too. Mary: Is there anything else I can help you with? You have disconnected.

05/02/2017
by Simon Mitchell

5 stars

You are the best guys.

You are the best guys.

05/01/2017
by Vladimir Mićković

1 stars

The worst company i have ever encountered in my life!

I was travelling and working lately and i relied on the Payoneer card for getting and spending money. BIG MISTAKE They are holding my payment hostage for...Read more

I was travelling and working lately and i relied on the Payoneer card for getting and spending money. BIG MISTAKE They are holding my payment hostage for a week now and i am running low ... and now they have suddenly blocked it due to some issue THEY have internally and literally left me dry with no funds in the middle of London. This is just the latest in many horrific experiences i have had with them. Customer support does not reply to messages. When they do, they answer vague s#*t to buy time, but you don't get a straight answer 9/10 times. Then you wait and wait ... STAY AWAY FROM THEM!

04/22/2017
by benny

1 stars

Hi I have a company on the faroe …

Hi I have a company on the faroe islands (Denmark) Is there any site that I can to send a link (bill) by email to a client, where he can pay with his...Read more

Hi I have a company on the faroe islands (Denmark) Is there any site that I can to send a link (bill) by email to a client, where he can pay with his creditcard WITHOUT logging in? and can I get a mastercard to my account? In paypal the client MUST log in, I dont want that.

04/09/2017
by Myke

1 stars

Avoid this company it is a sham do not …

Avoid this company it is a sham do not give them your bank details.

04/06/2017
by Alhussain Alsedfy

1 stars

Organized Scam

I opened an account, started to receive payments from my clients, kept the money there because I thought it was a legit company, then, they did the worst...Read more

I opened an account, started to receive payments from my clients, kept the money there because I thought it was a legit company, then, they did the worst back to me first thing, they blocked my card for no reason, i just went to withdraw some money using this card they deducted 2$ and blocked it for no reason second thing, a client sent me a payment, they kept it in hold for 3 days then I asked him to call them, he called them, they lied to him and told him that i've received the payment already, he kept calling me a scammer and I did the same and then we logged into eachother's accounts using team viewer to see what's wrong, I realized at that point is that payoneer is A BIG SCAM nothing more, they LITERALLY stole my money and scammed me, they took the money from the client's account, sent him a confirmation email saying that payment was approved, and when he contacted them, they told him that I have received the payment already. I contacted their lame support ( WORST CUSTOMER SUPPORT EVER THEY HANG UP ON ME) the indian douchebag answered and told me that my client has to call back for details, my client called them and sent me all details he asked, then he told me sir i cannot help you with anything at the moment i understand your frustration but you have to wait forever like i cannot give you any time, just keep waiting. And they come here in the website write more teasing replies to the people's reviews telling them that it's because of the security, no its not about security. It's all about Payoneer being the worst scammers ever, I will pay every single cent I made and i will make in the future to give them bad reputation everywhere online and I just hope that someone would shut down this scam bank very soon. I will keep posting my experience everywhere online and will buy domains just to shut them down and give them bad reputation for scamming the f*** out of me!! NEVER USE PAYONEER, THEY WILL TAKE YOUR MONEY AND HANG UP ON YOUR PHONE CALLS


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