Payoneer - Independent review

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72 customer reviews on Payoneer on Trustpilot


5 days ago
by Jevgenijs Filippovs

1 stars

Lost 500 EUR

I lost my 500 Eur... So i don't suggest their disgusting service... This service is the best for SCAMMERS... I paid developer to make theme for my website...Read more

I lost my 500 Eur... So i don't suggest their disgusting service... This service is the best for SCAMMERS... I paid developer to make theme for my website and after he received money, he just disappeared. So you're not safe to use their service and scammers like this developer can easily continue to scam someone else. When i asked if they blocked him, they answered that they aren't allowed to tell me this information. Just i was waiting from them for reply 1 month and the reply was like sorry but we can't help you. Better use other service because this one is useless. Don't waste your time and especially your money!

10/04/2017
by Lara Yayla

1 stars

My money is lost

My money is lost! I tried to withdraw 70$ to my bank account in June 2017. I never recieved any payments. I contacted Payoneer and they contacted their...Read more

My money is lost! I tried to withdraw 70$ to my bank account in June 2017. I never recieved any payments. I contacted Payoneer and they contacted their bank. Their bank says it is paid. My bank says they never recieved such payment. I emailed payoneer many times! Never got an answer! Nor my money!!! :(

10/03/2017
by Andy T

1 stars

DO NOT USE THEM

DO NOT USE THEM, i am a uk user, they are fraudsters your money goes missing, understaffed and customer service is a sham. I warn you


More reviews

10/01/2017
by Marina Baruzdina

5 stars

The only company that wanted to accept …

The only company that wanted to accept my business. When Paypal blocked the business then Payoneer accepted. I will stay with Payoneer since they do...Read more

The only company that wanted to accept my business. When Paypal blocked the business then Payoneer accepted. I will stay with Payoneer since they do believe in businesses.

09/30/2017
by Shannon Hamilton

5 stars

Very positive experiences

I was pretty hesitant because of some negative reviews. But by following their instructions regarding deposit types (direct banking transaction versus...Read more

I was pretty hesitant because of some negative reviews. But by following their instructions regarding deposit types (direct banking transaction versus wiring, etc.), this has been a fantastic find for me! I was paying almost 10-20% to receive UK payments through a third party service as a freelancer. With Payoneer's relatively low conversion/withdrawal fee I am keeping much more of my gross. I have been using Payoneer for several months without a hitch.

09/20/2017
by Kingsley

4 stars

They do their best

They do their best Some say their best is not enough. I did my first transaction with it today and I really can't fault them. Sent the money out and it...Read more

They do their best Some say their best is not enough. I did my first transaction with it today and I really can't fault them. Sent the money out and it was approved within three minutes. As a new user, I got the 25 dollars bonus. I will recommend it. Although I wish their mobile app does more than just check balance, it's not an earth-shaking issue since the web version serves just okay.

09/17/2017
by Raj Saifi

1 stars

worst Customer service :

I am using payoneer from 8 months, all was good until I lost my card while travelling in Greece 2 weeks ago, I called payoneer and they blocked my card,...Read more

I am using payoneer from 8 months, all was good until I lost my card while travelling in Greece 2 weeks ago, I called payoneer and they blocked my card, but now they are giving me hard time to re issue my card, customer care guy told me something else on call but when i provided them those documents they refused to re-issue my card and now asking for more documents, I am travelling for a month and how it is possible for someone to carry utility bills of your address to provide them, they never asked me those utility bills to provide as address proof when i applied for new card, but now i am existing client for 8 months they need those utility bills to verify my address, amazing, I lost my money while travelling, i was hoping to use my own money from payoneer account but these guys has made my experience worst. Now i have decided not to use payoneer services any more and asking them to suggest me the way to withdraw my 330 USD , but they are not replying on this.

09/16/2017
by AdriaanP Oosthuizen

1 stars

BEWARE PAYONEER ARE CROOKS THEY WILL BLOCK UR CARD AND HAND UR ACCOUNT TO SOMEONE ALSE.

they are fraudsters i have my card i have had it almost two years but do i even know what my account looks like but i do know my earnings do go in ....Read more

they are fraudsters i have my card i have had it almost two years but do i even know what my account looks like but i do know my earnings do go in . best of all i can not even log in all my STUFF was changed do you think they even tried to get hold of me to fix it no they just blocked my card and poesy footed around . if that's not crookery than this world is doomed

09/16/2017
by Md Hossain

1 stars

Worst Service!!

Worst Service!!

09/12/2017
by Dejan Milovanović

1 stars

FRAUD

I have received 20euro on payoneer account for a little job I have done. It is separated of my payoneer credit card (why? so they can keep your money and...Read more

I have received 20euro on payoneer account for a little job I have done. It is separated of my payoneer credit card (why? so they can keep your money and you can't use it). I can't use rhat money with payoneer credit card. When I have made a contact with customer support they are demanding additional 30euro so I can withdraw into my bank in my country. So, what is the purpose of payoneer credit card - when you receive money on payoneer account you can't use it with payoneer credit card. Firstly (before that) I have put 30$ on account wanting to buy something with card, after 5 minutes I had 0.5$ - annual fees they say!!!!!!!!! So far the have stole more than 50$ from me. DON'T TRUST THEM, JUST DON'T!

09/07/2017
by Kshitiz Juneja

1 stars

The Worst FRAUD COMPANY EVER!!!!!!! RUN!!!!!!!!

Making any transaction with company with definitely BIG NO They show themselves as easy in 4 steps Sign up login in and Transfer or pay However, keep in...Read more

Making any transaction with company with definitely BIG NO They show themselves as easy in 4 steps Sign up login in and Transfer or pay However, keep in mind if your transaction fails Do not rely on their customer service they suck and keep you waiting for hours on chat or phone and still would not provide any information More time wasted ' Just to do a transaction wow This company and Mangement is From India even though they will show addresses which are based In New York. It was first and last Experience with them Only way to get your money back from this company is To Go to Your bank and ask them to do a Charge Back on them otherwise if you miss the due day for charge back your bank might not be able to help, as usual, you need to report ASAP to the bank. They tell you it will reflect back on your account DO not believe anything this comany will tell you if they ask to wait for days JUST DON'T as after 14 days Your bank might not be able to do much But If you ASAP You bank will make sure you get money back

09/01/2017
by Jenifer Hardly

5 stars

love it

I have 0 idea about these 1 star reviews, this is a great company, my account was hacked i was out of many dollars i was tad hopeless but they got me the...Read more

I have 0 idea about these 1 star reviews, this is a great company, my account was hacked i was out of many dollars i was tad hopeless but they got me the refund in a well all issues solved, couldn't be happier, best system!

08/30/2017
by Nacho Sanchez

1 stars

The support system never answer. AWFUL.

They never answer my emails (8, one per week) or tickets to support. Account blocked with no reason, AWFLL. Do not use it.

08/24/2017
by imtiaz hussain

4 stars

Payments

I am a trader of Pakistan, I have more than 150 Million US Dollar in my two accounts. One account l. is registered and the other is upto YOU ARE ALMOST...Read more

I am a trader of Pakistan, I have more than 150 Million US Dollar in my two accounts. One account l. is registered and the other is upto YOU ARE ALMOST DONE. I am trying since 15 May 2015 and my traders are depositing money since 15 Dec 2015. They do not release my money (2)They do not issue good standing official statements of my accounts. They have not issued me even Prepaid Card for withdrawing of money

08/22/2017
by Yaw Ansong Jnr

1 stars

Very terrible company

Very terrible company. I made a payment, which never arrived to recipient though they deducted from my account. There is no way to contact this fraud...Read more

Very terrible company. I made a payment, which never arrived to recipient though they deducted from my account. There is no way to contact this fraud company and now my project is being affected. PLEASE AVOID THiS SCAM of a 'Company' AT ALL COST.

08/16/2017
by Rezaul Kabir

1 stars

“Worst Service Ever”

It's more then 1 week they blocked my account reason I tried login with wrong information. I informed their but they replied 2 or 3 days later every time....Read more

It's more then 1 week they blocked my account reason I tried login with wrong information. I informed their but they replied 2 or 3 days later every time. This is very simple issue they can solve this issue within 24 hour but thy don't. I don't no how many time they need to solve this issue. I think employee of payoneer sleeping in their office. Why people use their worst service?? Please look most of people angry with your service. Hope you will improve your customer service. Best of luck!!

08/08/2017
by 1657 0

1 stars

locked account for no reason

This company has joined the locked account and cant log back in for no reason club smh

08/05/2017
by Deep Wadhwa

1 stars

I have never seen such a worst service …

I have never seen such a worst service ever in my life like Payoneer. They have been holding my amount for the last 30 days even when the matter is...Read more

I have never seen such a worst service ever in my life like Payoneer. They have been holding my amount for the last 30 days even when the matter is sorted. They are costing me business now. The amount is over 1000 USD and every time, when I ask them for update, they say the same things every time. 1. It would take 3–5 or 1–3 business days. 2. We can’t connect you to the payment department. 3. We are sorry because, we can’t help you much. 4. We can’t call you back. Apart from these, when you send them emails asking them about your issue updates, they never read it or if they read, they still take 3–4 days more to reply back. I’m still not sure, when these people will refund me the amount that I own, and is mine. Can’t believe, or ever seen someone holding your own money for such a long time. Not sure, what’s the way these people do business and how on earth can someone promote such a crap.

08/04/2017
by Adam

1 stars

Stressful and expensive experience

You get charged immediate load fees even when you can’t access the money immediately (eg. the card hasn’t been issued). My card was mysteriously...Read more

You get charged immediate load fees even when you can’t access the money immediately (eg. the card hasn’t been issued). My card was mysteriously "lost in the post, sorry" but Payoneer insist that you wait 6 weeks before they investigate; meanwhile your money is trapped and fees keep coming out every month, in advance. I'm almost certain they never sent it: things don't just disappear in the post in Australia. And of course Payoneer's customer support takes over a week to get back to you if at all. 12 weeks later I was able to access my money, in which time I'd paid a hell of a lot in their account-keeping and load fees. Finally, they very carefully hide the fact that you’ll pay 4% to get your money out (2% on currency conversion rates, and 2% on the total amount). Compare this to this still pretty bad 3% at Paypal. Payoneer’s website is the pits while their iOS app is a total waste of time. A dubious and downright greedy company best avoided.

08/02/2017
by Fewe R

3 stars

Payoneer is a great service while …

Payoneer is a great service while everything works - But if you ever need to contact their customer service, prepare for a rough ride. It is very...Read more

Payoneer is a great service while everything works - But if you ever need to contact their customer service, prepare for a rough ride. It is very difficult to reach - phone option does not work in practice, you need to wait for close to an hour to reach them via chat and contact email forces you to automated answers which don't help at all. When you finally reach their support, they need 4-7 days to respond at all and weeks to do anything. Good choice for a part-time freelancer, but they lack adequate customer service to serve serious businesses.

07/31/2017
by Stewr

3 stars

Rather good in terms of receiving …

Rather good in terms of receiving payments/the commissions etc but the usability needs improvement - sometimes its simply confusing.

07/31/2017
by alexzaa

1 stars

Total Scam

These guys are a total scam. For my Fiverr account they asked for my bank statement. I did. They said they could not accept it because they can't tell if...Read more

These guys are a total scam. For my Fiverr account they asked for my bank statement. I did. They said they could not accept it because they can't tell if it is a screen shot of the bank website or a bank statement. It was a bank statement and told them that. Then they said they can't see the URL of the bank. How can they see the url of the bank in a bank statement? Anyway, I had enough! I am a very patient person, but after a week of this - no more! TOTAL SCAM AND TOTAL INCOMPETENCE!

07/25/2017
by Hugh

3 stars

Needs dramatic improvment

while I have never had a problem with Payoneer per se, it seems to be in disarray and a waste of fintech potential. The good: - Simple to request and...Read more

while I have never had a problem with Payoneer per se, it seems to be in disarray and a waste of fintech potential. The good: - Simple to request and receive payments - Can hold 3 different currencies - Can order a Mastercard - Small-ish transaction fees The bad: - Web interface is like using some legacy software from early 2000's corporate America. It's visually and logically clunky. - Can only have up to 3 bank accounts to withdraw to, all require manual approval as well - All bank withdrawals require human approval and take up to 5 days. If the bank account was already manually approved this step seems unnecessary. - Mastercard is Prepaid, i.e. even more restricted than Mastercard Debit. No PayPass or PIN on retail transactions and not compatible with some supplementary services/apps - When requesting payments there's too much friction - client has to sign up and get verified first Overall, it's a functional service but the only reason I used it was because a couple of clients prefer it. Personally, I much prefer PayPal, TransferWise, Revolut or any other of the fintech startups in this category.

07/25/2017
by Sole trader

1 stars

TERRIBLE - AVOID - CLICK CLOSE NOW. Do not join, you will regret it.

TERRIBLE!!! AVOID! They force you to fill out U.S tax forms even when youre a British citizen (which you only discover after you give them youre bank...Read more

TERRIBLE!!! AVOID! They force you to fill out U.S tax forms even when youre a British citizen (which you only discover after you give them youre bank details). Once you've completed W8-BEN form to state that you are not American they tell you cant send it, unless you send form 8823 -Which does not even exist yet. And if you dont send both forms they withold all funds - Including UDEMY funds. NEVER GIVE THESE JOKERS YOUR DETAILS. I've tried closing my account as they have my bank details but they refuse to close or delete accounts. They only block your account. I hope you get sued repeatedly.

07/17/2017
by Ricky

1 stars

I would give them 0 star if I can

I would give them 0 star if I can, If you can use alternative never mind about Payoneer. This company never try to protect its' customer who feed them....Read more

I would give them 0 star if I can, If you can use alternative never mind about Payoneer. This company never try to protect its' customer who feed them. Couldn't contact to anyone when you just realize you got scam, and after the transaction was done, they reply to your case that we couldn't do anything because the transaction is done. Ok, who the hell want to use the service when this service don't want to protect them?

07/16/2017
by Smapti Roy

1 stars

The worst service provider. Total scam

The worst service provider. Total scam

07/12/2017
by GURINDER samra

1 stars

Payoneer scam my Customers of $1200

hi i had a business account with Payoneer with the username: "sammysupport" Now my acccount had been blocked and my customers never got any...Read more

hi i had a business account with Payoneer with the username: "sammysupport" Now my acccount had been blocked and my customers never got any refund. They just scammed my company for $1200. Sammy Celtec solutions

07/10/2017
by Nisal Perera

1 stars

they have world worst customer support …

they have world worst customer support and 100000% SCAM!!! close down this SShit!!!

06/30/2017
by Macdonald Churchill

5 stars

I've been with the company for over 4 …

I've been with the company for over 4 years. There are issues from time to time but the company does come through.

06/29/2017
by Gerry

1 stars

Scam

They block your account without warning and steal your money. Their customer service is the worst and you'll never get an answer. They stole over 1k from...Read more

They block your account without warning and steal your money. Their customer service is the worst and you'll never get an answer. They stole over 1k from me and the same happened to my friend. We will be submitting a compliant to BBB and we encourage others to do the same.


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