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il y a 1 jour
by Louise Robinson

1 stars

Pathetic company with operatives that …

Pathetic company with operatives that can’t think outside of ticking a box! Been a previous mortgage customer for 10 plus years- payments always made on...Lire la suite

Pathetic company with operatives that can’t think outside of ticking a box! Been a previous mortgage customer for 10 plus years- payments always made on time Have been current account holder for 10 plus years, accounts always in healthy credit Credit card holder for 10 plus years, account paid in full every month Apply to switch mortgage to Nationwide and borrow a little more to pay off loans taken to build out new house which will reduce our monthly outgoings by £700 a month but they now decide it’s not possible due to another property we own that has over 50% equity in it and makes profit each year. We are only asking for a mortgage 50% loan to value for God’s sake- there is zero risk to you but because your useless staff don’t know how to understand anything that doesn’t fit the standard template it cannot be sorted

il y a 1 jour
by vivek singh

1 stars

Existing Mortgage customer

I am an existing Mortgage customer. When I applied for additional borrowing, they found out that they had registered a wrong address against my account!!...Lire la suite

I am an existing Mortgage customer. When I applied for additional borrowing, they found out that they had registered a wrong address against my account!! Imagine, they lent me £300K against a wrong property. Its now been over 1.5 months and they havent been able to change the address on their system. I have wasted 6-7 hrs of my time. Even had to take leave from work for a day. But no success. Extremely poor customer service!!

il y a 2 jours
by Mohammed Shahbaz

1 stars

Today I walked in the bank in Slough

Today I walked in the bank in Slough, High street. i have a Flex Direct account, so i have to do everything by my self over the machine. i have gone ahead...Lire la suite

Today I walked in the bank in Slough, High street. i have a Flex Direct account, so i have to do everything by my self over the machine. i have gone ahead and put money in this machine not realizing this machine is playing up on me. All of the sudden machines pops up a message saying some of your money has been rejected and it froze. I saw this south indian man come out of the office chewing his mouth away and with crumbs all over his face. I asked do you work here he said yes i then told him i put money in the machine and its rejected some of the money but no money has come out neither did my card. he stood there looking at the machine and started kissing his teeth and tutting to me. why would you approach a customer with crumbs all over your face and then start kissing a tutting your self away? is this the customer service? is this what you call customer first face? is this a deliberate customer journey to satisfactory of a customer who is in need of a true customer service? all of the sudden my card has come out so has the money. I said i will like to count the money he has gone with out my permission got hold of my card and had it in his hand. how dare he hold my private card with out asking. i have then gone ahead and counted the money and i find im £50 short from time i put money in and when money been rejected im down £50. i have asked him i am down £50 is it possible can you get my money out now this man south Indian Apparently is a Branch Manager named as Sina Nirmalan. crummed up face with food all over it and kissing and tutting his teeth to me replies back to me saying what do you want me to do i cant stand here and baby sit customers like you. wow excuse me how does he know i might have been an ill person or i might have been a person with disablities or learning difficulties is this how your staff behaves with your customers. then have asked him to explain to me why you can not get me my money out. He said just go to the counter and kissed his teeth again. As i went to the counter i spoke to a cashier who was lovely he came and stood right behind her i said i will like privacy and i do not want you here when i am talking in regards of my account. He said i am going to stand here and i will not move do what ever you like go and close your account he the walks back and sits on the chair and starts eating away i am so feeling ill and sick and very depressed the way i have been treated. i will like justice and take every step to get bottom of this. i will like to be informed what actions have been taken and what is the next approach for customers you take. i will like to take this matter as far as possible even if i have to take this to court i will i have left a 1star review and will continue posting review in every social media possible with my experience naming and shaming this branch manager discription 5"10 south indian (Sina Nirmalan). everything should be on CCTV within the branch. i will be awaiting for your respond for result 3 working days, then i will have to take matters further i might me someone who is very ill how can anyone tell? it was so not justifying how i have been treated in this branch today.


Plus de commentaires

il y a 2 jours
by Kennie Kennie

1 stars

Having to do a charge back

Having to do a charge back. Lady said money would be back in my account in 24hrs, 4 days on still waiting, now they lie and say that’s not what was...Lire la suite

Having to do a charge back. Lady said money would be back in my account in 24hrs, 4 days on still waiting, now they lie and say that’s not what was said. The bank take no ownership blame the customer for the line going dead. Poor customer service, they lie and blame the customer. The mangers are just as useless as the staff arrogant attitude towards customers. Blame the customers that may I remind you keep you in a job. Worst bank I have ever dealt with.

il y a 3 jours
by Angela First

1 stars

Wow I am glad I don’t bank with Nationwide

Recently been a victim of idenity fraud, went into the brixton branch and told the reception guy there - his response was “I can’t discuss this with...Lire la suite

Recently been a victim of idenity fraud, went into the brixton branch and told the reception guy there - his response was “I can’t discuss this with you as you have just admitted it’s not your account”, the bloke was a total idiot! It took me raising my voice for him to call the fraud dept. still not sorted still getting letters (funny how first direct and Vodaphone can get it sorted in days, they were also part of the fraud! But nationwide are still at 2 and half weeks) 30 minutes on hold tonight trying to get through to them!

il y a 3 jours
by Jay G

1 stars

Disgusting company

Disgusting company. Very incompetent staff, who lie and are rude. Very long waiting times to speak with anyone. Nearly 2 hours for a simple request. They...Lire la suite

Disgusting company. Very incompetent staff, who lie and are rude. Very long waiting times to speak with anyone. Nearly 2 hours for a simple request. They break all the rules laid out by the regulators. Monarch fwent bust and Nationwide refused to refund. Changing banks now, had enough

il y a 3 jours
by Byron Jones

1 stars

Appalling telephone response...every …

Appalling telephone response...every time. Closing my account...never again

il y a 1 semaine
by Daphne Grantham

1 stars

Don't expect to be believed when things go wrong…

I used the ATM outside of my local branch for a with-drawl when the money was being presented it came forward under a minimum of 2cm, you could only just...Lire la suite

I used the ATM outside of my local branch for a with-drawl when the money was being presented it came forward under a minimum of 2cm, you could only just see the bottom edge of cash notes, have never seen money come forward so slightly; whilst trying to pull them forward the flap came down and the money went back in;card and receipt came out, luckily the branch was open so made a report of the incident at the service desk was told it would take up to 9 working days to credit back to my account, I fully realized they would have to check up on the cash balance in the ATM; I found it an awkward position to be in; for all they knew it looked like the with-drawl had gone through, but all I had was my card and receipt; today it is 15 working days so went back to my local branch who phoned Head Office, was then told a letter was being sent out "Declining" the refund. What does that make me a LIAR that is the only message I can take from this action surely when the ATM money is cashed up there would be a credit of money not taken,surely there has to be a check-up on with-drawls and the money in the ATM. I will never trust their ATM again, and trust in Nationwide has plummeted to a point I have to consider if I've no trust in them is it worthwhile staying with them? what really surprised/no shocked me was on the review page how bad the ratings were!!!

il y a 1 semaine
by fourtytwo

1 stars

steadily getting worse and worse

I have been a customer for many years yet in the last few I have had to increasingly complain for various reasons most lately due to there appalling...Lire la suite

I have been a customer for many years yet in the last few I have had to increasingly complain for various reasons most lately due to there appalling telephone service. This month together with my current account statement I received 22 pages of terms and conditions that were so small as to be barely legible that I was supposed to read, as you can imagine those portions I managed to decode were backside covering ensuring the bank had no responsibility for anything whatsoever and it was all the customers fault. These people are a disgrace and so is the so called regulator for not stamping on them.

14/10/2017
by Martin Green

1 stars

Rubbish Customer Service

Customer Service Line is NOT contactable. I am buying a house and transferred the funds by Chaps. After 2 1/2 hours the money had not gone from my...Lire la suite

Customer Service Line is NOT contactable. I am buying a house and transferred the funds by Chaps. After 2 1/2 hours the money had not gone from my account and its 4:30 Friday. Rang the Sevice Desk, after 20 minutes gave up. This is not the Inland Revenue, they are a commercial business who need us as customers. I intend to move to a bank who I can contact.

14/10/2017
by Adam Russell

1 stars

The app is useless and you cant setup …

The app is useless and you cant setup payments on it. The login process onto online banking is longwinded and the card reader is too big to carry about...Lire la suite

The app is useless and you cant setup payments on it. The login process onto online banking is longwinded and the card reader is too big to carry about with you. Telephone banking is pointless because all they do is tell you to login online or go to branch to try and do the simpliest things that can be done on other banks apps easily.

13/10/2017
by Matthew

1 stars

Poor communication, and can't refund payments taken in error

1 Star is a compliment, I came into a branch to do a transfer of equity for my nationwide mortgage, a payment was taken for the transaction of £125 and...Lire la suite

1 Star is a compliment, I came into a branch to do a transfer of equity for my nationwide mortgage, a payment was taken for the transaction of £125 and another payment for £125 was taken in error. After noticing the payment error the next day i contacted Nationwide, I now have spent the last 10 days trying to get the payment taken in error refunded. I mentioned that this was unacceptable as they had taken a cash payment from me and i would like the cash returned either onto my card or into my account. Since then i have spoken to several customer service representatives, branch managers, area managers, line managers who have all failed to call me back and resolve the issue. We are now nearly 2 weeks after the payment was taken in error and the payment still has not been refunded. I went into the local branch where the error was made with a customer representative on the phone to try to get customer services to communicate with the branch to resolve the issue as no notes or communication existed around who was making the payment. Today i have been assured that the payment had been made however it is still not showing in my account. After nearly 2 weeks of calling nationwide nearly everyday i am no closer to receiving the monies owed. I am at the point where i ready to cancel my mortgage with Nationwide to move it to my current bank. I am the one who is trying to resolve the situation as it doesn't appear anyone at Nationwide is prepared to resolve this situation. I estimate i have spent 7 lunch breaks speaking to representatives at nationwide, and several hours of telephone calls, i have been told that paying money back is not straight forward, really .... even my local Londis can make refunds instantly either by cash or onto my card. Nationwide has Incredibly poor customer service and the worst communication i have ever known for any operating business. Avoid if you can.

13/10/2017
by paul

1 stars

BEWARE there still in the 80,s

Ive opened up an account with them online. from the RBS I intended to switch after my account was open a month or to. Sadly they have to be the worst...Lire la suite

Ive opened up an account with them online. from the RBS I intended to switch after my account was open a month or to. Sadly they have to be the worst organization with banking I have ever come across. firstly I opened up my account online, I am so glad I took the soft approach and never closed my RBS account ,had the sense to try out nationwide. I received my debit card used it to shop with, ALL OK then put fuel in my car using contactless £19.00 guess what it never worked, I had to leave my drivers license, but hey that was ok. So I called into Lincoln branch to pay a cheque in, Was told I was queing wrong side of the rope did it really matter ,when I was the only customer in the building, I then found that there where no pens at the desk, we don't all use tablets. I then had problems trying to register for online banking . so I rang the 0800 30 20 11 number. so far I have been holding on for 26 minutes costing me on a pay-as-you-go £7 .I ended up putting phone down. The staff at the LINCOLN Branch high street Definatly rude. thinking they where in a job above everyone. ie wipe your shoes before you come in. THE BRANCH LOOKS SO SCRUFFY FROM OUTSIDE. all the adverts on TV made me join (on your side) Now when I see it the advert makes me sick. I have to say The RBS LINCOLN is so nice the staff are. I wont be leaving RBS SOON nearly did thank god I never. At the end of today ive waisted my day and money when its cost me

11/10/2017
by Rean Khan

1 stars

Closed my account for no valid reason

I’m a single parent struggling to make ends meet Have an account with Nationwide BS for my Carers & disabled daughters allowance them out of the...Lire la suite

I’m a single parent struggling to make ends meet Have an account with Nationwide BS for my Carers & disabled daughters allowance them out of the blue they write to inform me they ‘had a review’ and decided to close the account..just like that

10/10/2017
by mike dawson

1 stars

Poor service cant get hold of my money …

Poor service cant get hold of my money on ocassion, money has went missing with some poor excuse of an investigation. Entries go missing off my bank...Lire la suite

Poor service cant get hold of my money on ocassion, money has went missing with some poor excuse of an investigation. Entries go missing off my bank statement. Me thinks someone is on the scam.

09/10/2017
by Paul Gordon

1 stars

Poor Service

Poor Service - Long telephones queues at anytime of the day. Adding an overdraft to an account that was not requested and then trying to adjust to make it...Lire la suite

Poor Service - Long telephones queues at anytime of the day. Adding an overdraft to an account that was not requested and then trying to adjust to make it look like it was never there.

07/10/2017
by PGC

5 stars

So far extremely happy with Nationwide

So far extremely happy with Nationwide. Have opened Flex Direct account with them which pays off 5% interest on your balances up to £2500. Really handy....Lire la suite

So far extremely happy with Nationwide. Have opened Flex Direct account with them which pays off 5% interest on your balances up to £2500. Really handy. And to add, they also pay out for the referrals! So far I have made around £400 in the whole referral scheme that they have. Earned £100 when I was referred to Nationwide. And earned £300 by in turn referring my other friends!! So happy so far. I hope I never have to switch again.

07/10/2017
by Kara

1 stars

Worst bank I have ever experienced in …

Worst bank I have ever experienced in my life. They make it impossible for people who have just moved to England to set up a bank account. Firstly I was...Lire la suite

Worst bank I have ever experienced in my life. They make it impossible for people who have just moved to England to set up a bank account. Firstly I was told that all I need was a passport to set up the account so I went into my closest branch (which isn’t very close) and I was told no you actually need proof of adresss. So I went back in with multiple forms of proof of address, a phone bill, my national insurance number letter, tenancy agreement etc and they accepted none of them. The options they gave me were unfeasible due to the rest of my bills being included in my rent so they left me with no other option but to move to another bank. I wouldn’t recommend this bank to my worst enemy.

07/10/2017
by KENT JEEP CHRYSLER

1 stars

Change To BARCLAYS

Shocking service, have been trying to make contact by phone for a week, I have taken to keeping a log, my waiting times so far are 1hr 51mins (phone...Lire la suite

Shocking service, have been trying to make contact by phone for a week, I have taken to keeping a log, my waiting times so far are 1hr 51mins (phone died), 2hr 47mins (had to go to work), 1hr 44mins (cut off), 2hrs 53 mins told I need to go to branch.......... Took a day off, (unpaid which lost me £170). Went to Dartford branch, was told they couldn't help as their computers were not working working properly, make an appointment to return the following week. So I went to barclays, walked in withing 20 mins I had a current account.......... Simples

06/10/2017
by matt

1 stars

Disgracefully out of touch

I drove the 15 mile return trip to my local market town, I paid £5 for parking , I went into the the NATIONWIDE BUILDING SOCIETY to open an account for...Lire la suite

I drove the 15 mile return trip to my local market town, I paid £5 for parking , I went into the the NATIONWIDE BUILDING SOCIETY to open an account for my teenager . They have an appointment service and could I come back at their convenience ? .... this is to to produce some ID and sign a form essentially ... If Nationwide looked out of the window they d find its 2017 outside and I m the customer. I m sorry you were busy

06/10/2017
by Dawn Townsend

1 stars

Disability discrimination

Before I read the other reviews on trust pilot my only issue was with their refusal to register a power of attorney in relation to a credit card. Now...Lire la suite

Before I read the other reviews on trust pilot my only issue was with their refusal to register a power of attorney in relation to a credit card. Now I've been forced to read the rest of the reviews I think I will be closing all accounts with them as soon as they've sorted out the power of attorney. They haven't actually explained what they propose to do about the existing credit card account. I notice no one from Nationwide has bothered to respond to any of the bad reviews.

06/10/2017
by hendenne

2 stars

Going downhill Nationwide

The service standard provided by Nationwide has fallen badly this year. System downtimes I can understand but not Poor Quality Service. I have...Lire la suite

The service standard provided by Nationwide has fallen badly this year. System downtimes I can understand but not Poor Quality Service. I have experienced: 1. Repeated missing accounts when I connect Online. 2. Erroneous closure of a significantly funded Savings account, I had asked for a different unused account to be closed. 3. Excessive 2 days wait before any chance of a response to Messaging, even on Security matters. 4. The overlong wait when trying to connect by phone. ALL these things are totally inexcusable. Things used to be much better. Unfortunately Nationwide seems to spend more time and effort establishing a multitude of stupid accounts supposedly offering a better interest rate but then restricting them to a peanuts credit each month.

05/10/2017
by Ross Snedden

1 stars

Dishonest and Poor Response Time

I was looking to change my current account away from Bank of Scotland and my Wife already used Nationwide so she suggested using the refer-a-friend...Lire la suite

I was looking to change my current account away from Bank of Scotland and my Wife already used Nationwide so she suggested using the refer-a-friend feature because we would both be granted a £100 payment after the switch was completed. This turned out to be a lie. 3 months after switching all direct debits etc over we have nothing and Nationwide now claim that we failed to enter a unique switch code before making the switch. This is also a lie, we followed their instructions the day they sent us the link to do so. They now say they've changed their terms and conditions so are unable to restart the switch bonus.

03/10/2017
by Mr and Mrs N

1 stars

Received 2 customer numbers after …

Received 2 customer numbers after signing up for the FlexDirect account. I've not received a pin number and it's been 3 weeks since I received...Lire la suite

Received 2 customer numbers after signing up for the FlexDirect account. I've not received a pin number and it's been 3 weeks since I received confirmation about account opening. I decided to ring customer services (as I can't log in without the pin number) but the waiting time is ridiculous. Today is Monday and I've been trying since last Saturday (each time waiting 50 mins before giving up). Currently I've been waiting for 40 mins. I literally can't believe how bad my experience with Nationwide has been. I'm really not happy. I might have to go into the branch and instruct them to close the account.

03/10/2017
by Richard Haylock

2 stars

Generally heading down hill

Two stars for the credit card which is very good if you are abroad. The rest very much one star. Telephone banking or account enquiries three last calls...Lire la suite

Two stars for the credit card which is very good if you are abroad. The rest very much one star. Telephone banking or account enquiries three last calls 30 min. gave up, 59 min answered and 32 min answered Changing address over the internet up to 5 working days but they don´t tell you that on enquiring or on help pages. You money leaves instantly on making a payment so why do their address systems take up to week. Inflexibility (they have always been like this) Rules are rules and we won´t move at all on them. Two years ago they changed my address without any request from me back to the old address. This proved problematic because as they always ask your address for security I failed the security. Data protection to the extreme. They will not disclose information to a third party even with a written request from me. Difficult if you need proof of funds Another rules are rules. Unhelpfulness and lies. Speaking to a manager trying to sort out proof of funds. Am told that I should send the current account statement. Who keeps thousands in a current account. Asked them to send a statement of my savings account. No, it is an internet account we never send any paper statement of those. Funny because a month later I received through the post an annual statement of my internet accounts. It looked like paper to me,

03/10/2017
by Steve abbott

1 stars

Shockingly bad wait times when you try …

Shockingly bad wait times when you try and phone them and as such I’m not gonna use their credit card again . They also have issues where their direct...Lire la suite

Shockingly bad wait times when you try and phone them and as such I’m not gonna use their credit card again . They also have issues where their direct debits fail to go through which could leave you if you don’t notice with a stain on your credit file . Not good

29/09/2017
by kudzi kay

1 stars

Building society from Hell - Keep away

I tried to switch mortgage products to get a better rate and 6 months later I am still being taken on a ride by the building society and the mortgage...Lire la suite

I tried to switch mortgage products to get a better rate and 6 months later I am still being taken on a ride by the building society and the mortgage advisor I have been dealing with has not bothered to record details of our communications on the system. I am now being treated like a lier and they accuse me of not submitting an application which is not true. I decided to make a complaint and the complaints department are a waste of time. They take their own staffs word as truth and here again I am treated as a lier and their investigations are pathetic at least. I have worked for financial services firms for over 10 years and these guys are an absolute joke. Their regard of FCA rules relating to treatment of customers is ridiculous. These guys are pathetic and honestly speaking if you have a choice on where to open your account or mortgage avoid these guys like the plague. They have cost me serious money in terms of interest payments made and my biggest regret now is not having walked away sooner. I would honestly rather keep my money under my mattress than to trust these clowns. they seem great when they are making money out of you but trust me when it really counts you will be treated like dirt!!!

28/09/2017
by annie yau

1 stars

Simple things made difficult.

Joined nationwide to take advantage of there good interest rates. Got everything in the post to register for online banking and etc. Tried a million times...Lire la suite

Joined nationwide to take advantage of there good interest rates. Got everything in the post to register for online banking and etc. Tried a million times to sign in. Keeps saying incorrect details even when there correct.... Thought I'd give them a call. Been on hold for 30mins and still no answer! ALL I need is someone to speak to to get this resolved so I can do online banking!!! Ridiculous

28/09/2017
by S W Dale

1 stars

They need to get a grip regarding …

They need to get a grip regarding people trying to contact them The waiting time is ludicrous, full stop.

28/09/2017
by Ronnie Loughran

1 stars

Exsisting customer and believe me this …

Exsisting customer and believe me this building society is a pile of s**t apparently a replacement bank card would take 3-5 working days here is 12 days...Lire la suite

Exsisting customer and believe me this building society is a pile of s**t apparently a replacement bank card would take 3-5 working days here is 12 days later and still not sign will be leaving this bank soon working and cant even get your wages due to there incompetence Ronald loughran



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