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il y a 1 heure
by CHRIS

1 stars

Have been a customer for two years

Have been a customer for two years. Savings interest has dropped dramatically, accounts have been removed and credit card request has been sent 5 times. I...Lire la suite

Have been a customer for two years. Savings interest has dropped dramatically, accounts have been removed and credit card request has been sent 5 times. I have money invested with this company I am not in debt. The internet service is always faulty.

il y a 1 heure
by Kayleigh McCaffrey

1 stars

would have given 0

would have given 0 had to call several times recently, always >30 min wait time

il y a 1 heure
by Peter Colbrook

1 stars

Online Systems are Terrible

They always have trouble with their online banking systems. I can't see any money taken from my account at the moment so I have no idea how much I have...Lire la suite

They always have trouble with their online banking systems. I can't see any money taken from my account at the moment so I have no idea how much I have left. Just terrible. They need to get their act together. Never had this problem with Natwest. I only moved a couple of months ago, might go back.


Plus de commentaires

il y a 1 jour
by simmons

1 stars

Shocking..

Shocking... went in to my local branch and register my Father's death personally and stop his accounts. They never put anything in the system and...Lire la suite

Shocking... went in to my local branch and register my Father's death personally and stop his accounts. They never put anything in the system and continued to deduct money to pay their own credit card! Also made 3 phone calls to the bereavement department during this period. They still claim they they were not told! Utter tosh! Will be moving my own account.

il y a 2 jours
by Alun Gray

1 stars

I used to work for Nationwide in a call …

I used to work for Nationwide in a call centre so I have a unique perspective, I wanted to open an account as we got staff discount on the fee paying...Lire la suite

I used to work for Nationwide in a call centre so I have a unique perspective, I wanted to open an account as we got staff discount on the fee paying accounts. I took ID in they said we don't need it so I waited and waited but nothing, chased them up and was told I needed to take my ID in (again!) I did this waited still no card, so I ring they say we sent one confirmed my address each time I spoke to them. Anyway it turns out that they had managed to mash part of my address in with a lot of other parts of the same address and despite my confirming my address each time when going through security they sent several cards to this imaginary address. It took me 6 months to sort it out, I even went to a manager at one stage and asked them if they could help but they were not interested. The computer systems are 10 to 25 years out of date with recent tech and they are always breaking. All the company gives a hell about is the call handling time, they don't really care if you rush the call its all about average call time.

il y a 2 jours
by R.SZ

1 stars

Hi all i dont know if you are familiar …

Hi all i dont know if you are familiar with nationwide 50 £ charges, wich is keep rolling in every month they put u in minus every month charge you 50£...Lire la suite

Hi all i dont know if you are familiar with nationwide 50 £ charges, wich is keep rolling in every month they put u in minus every month charge you 50£ disgusting . My next stage is the ombudsman ... i suggest to others to do the same with these rats . Roland

il y a 3 jours
by Jack Davies

1 stars

Over 20 minutes waiting for customer …

Over 20 minutes waiting for customer service to answer the phone before I gave up on them. New to nationwide and will be switching to first direct if...Lire la suite

Over 20 minutes waiting for customer service to answer the phone before I gave up on them. New to nationwide and will be switching to first direct if customer service isn't addressed

il y a 4 jours
by Seamus Cooley

1 stars

Absolutely terrible bank

Absolutely terrible bank, they take 40 mins to even answer the phone. Staff are ignorant and rude and the manager Amy wouldn't even take the call. They...Lire la suite

Absolutely terrible bank, they take 40 mins to even answer the phone. Staff are ignorant and rude and the manager Amy wouldn't even take the call. They lock your online bank account and to get it unblocked is a nightmare taking up your whole day. I will definitely be switching to a better bank as don't have the time

il y a 4 jours
by Ian B

1 stars

Trying to arrange a remortgage

Trying to arrange a remortgage. Called and was on hold for 34 minutes then the line went dead. have now called back and have been on hold for 14 minutes...Lire la suite

Trying to arrange a remortgage. Called and was on hold for 34 minutes then the line went dead. have now called back and have been on hold for 14 minutes so far. Can someone please pick up the phone?!?!?!??!

il y a 4 jours
by Geoffrey Ethelston

1 stars

I have been with Nationwide for years …

I have been with Nationwide for years but lately they have gone down hill,I will be moving bank

il y a 5 jours
by George

1 stars

45 minutes on hold

45 minutes on hold, each day this week. Still havent got through after three days of trying. There are plenty of people out there looking for work, employ...Lire la suite

45 minutes on hold, each day this week. Still havent got through after three days of trying. There are plenty of people out there looking for work, employ somebody to answer the phone!

il y a 5 jours
by dafydd Jones

1 stars

how is this an award winning online …

how is this an award winning online banking system - it should be a no stars review but that's impossible

il y a 5 jours
by Jason Hines

1 stars

Been with Nationwide for years now

Been with Nationwide for years now, the problem I have is their banking app. It crashes all the time and has maintenance more than any app I've ever...Lire la suite

Been with Nationwide for years now, the problem I have is their banking app. It crashes all the time and has maintenance more than any app I've ever known. It's 2018 soon........sort it out guys!!! When millions rely on a service it should be sorted. Maybe sack your tech team and get some new people to take control because its a fxxxing joke.

il y a 5 jours
by A chouder

1 stars

40 min ON HOLD AND STILL NOT GOT …

40 min ON HOLD AND STILL NOT GOT THROUGH!!

il y a 1 semaine
by R Reece

1 stars

I am thinking to switch banks

I am thinking to switch banks Nationwide are awful always having maintenance every weekend plannned or unplanned and had to send money a few times and...Lire la suite

I am thinking to switch banks Nationwide are awful always having maintenance every weekend plannned or unplanned and had to send money a few times and once it was an emergency nation wide let me down and they couldn't even answer the phone within 39 minutes had to Wait nearly an hour just to tell me they can't transfer money for.me in emergency situation and even if its the banks fault I can't do it my self. They have been crap service for 6 months straight. And I'm guessing if they try to improve they might get worst instead.

il y a 1 semaine
by Mariana Iovanel

1 stars

They take a long time to sort out an …

They take a long time to sort out an issue over the phone.

08/12/2017
by Marco Robinson

1 stars

I'll honestly be moving from Nationwide …

I'll honestly be moving from Nationwide asap. The phone answering times have been abysmal and totally unacceptable for atleast 3 months or more now. When...Lire la suite

I'll honestly be moving from Nationwide asap. The phone answering times have been abysmal and totally unacceptable for atleast 3 months or more now. When I brought this up to the customer service staff they told me they are training new people currently and gave me some nonsense about how they are sure I can appreciate how it takes time to train people up etc. Obviously they know they are under staffed and realise it's an issue, otherwise they wouldn't of been telling me they are hiring new staff but that "they're not ready yet, as they're still being trained". Truth is I was told that 3 months ago and I called up today and the same old 20-40 minute wait time to get through and it was the same the other day when I called, clearly it's made no impact. If you can't ring your own building society to get through to them in a sufficient time and are instead waiting between 20-40 minutes or more, then they don't deserve your money and are not even providing the most basic customer service with an efficient support line. They also seem to think it's normal which is bizarre.

08/12/2017
by Adam Bignell

1 stars

Utterly abysmal at answering the phone

Utterly abysmal at answering the phone. Doesn't matter what time of the day there is always a minimum of 15-20mins wait. Also reducing my overdraft as...Lire la suite

Utterly abysmal at answering the phone. Doesn't matter what time of the day there is always a minimum of 15-20mins wait. Also reducing my overdraft as apparently I don't earn enough, even though I earn more now than when I opened the account. Constantly getting passed around without getting any answers. I will be moving to another bank ASAP.

08/12/2017
by Jack Rice

5 stars

Can't fault the Staff!

Lost my card on the way to Tesco the other day and rang to cancel my card and they did straight away. Obviously I needed to eat so I had to go down to the...Lire la suite

Lost my card on the way to Tesco the other day and rang to cancel my card and they did straight away. Obviously I needed to eat so I had to go down to the local branch in leeds town centre and was greeted amazingly by a young lady called Jade, who welcomed me and then seen me waiting in the line for longer then she said I'd wait for so she immediately came over and solved my query herself and passed me money so i could eat. Was great Thankyou so much Jade. Only down fall is I had to change the address for my card due to university which will take a Bit longer but Jade assured me she will keep an eye out on this. Great staff. Even in back home in Bolton, the staff are superb and extremely welcoming and polite and really funny. The staff in Bolton are fab, especially the ladies who greet you at the door. Full of help and great to chat too, felt like they were one of my actual friends!

06/12/2017
by m quant

2 stars

where is my replacement debit card....!!…

Ordered a replacement debit card in September 2017 to have con tactless one. never received it. as it is only used for certain things I forgot to follow...Lire la suite

Ordered a replacement debit card in September 2017 to have con tactless one. never received it. as it is only used for certain things I forgot to follow up. Beginning of Nov. ordered it again - told 10-14 working days. Called into branch to inquire about not receiving the card. only to be told it should be with you shortly...nobody wanted to help track where or what date it was sent. Tried to get a mini statement this week and card has been blocked. Spoke to customer care person and was told. The new card hadn't been activated ..so old one is blocked.after telling her that I hadn't received it. I lodged a formal complaint and was kept waiting all afternoon for a call back from the manager but hey ho he/she was in a meeting all afternoon.- was informed at 5pm by the customer care person..... Is there any customer care...?

02/12/2017
by Iain Lecky

1 stars

Long call waiting times

I've had credit card fraud. Called the fraud line... waited for 15mins, then they transferred me to another team, another 22mins waiting... I called...Lire la suite

I've had credit card fraud. Called the fraud line... waited for 15mins, then they transferred me to another team, another 22mins waiting... I called nationwide 3 times this week and call times were all over 20mins. Unbelievable poor service, especially when fraud is a sensitive issue.... (Post November 2017)

02/12/2017
by Martin Roberts

1 stars

Bridgwater Branch Staff

Nationwide Bridgwater Branch Staff totally incompetent failing even simple task of faxing paperwork to head office causing me to have to take time off...Lire la suite

Nationwide Bridgwater Branch Staff totally incompetent failing even simple task of faxing paperwork to head office causing me to have to take time off work losing wages as they would not rectify their mistake over the phone. This is not the first time Bridgwater Branch has failed to do the simplest of tasks.

29/11/2017
by Jax

1 stars

STEPHEN UDEN, Nationwide, Livingwage - GMB trade union has previously protested over the hypocrisy

STEPHEN UDEN - living wage GMB trade union has previously protested over the hypocrisy leftfutures...Lire la suite

STEPHEN UDEN - living wage GMB trade union has previously protested over the hypocrisy leftfutures org/2016/04/nationwide-building-society-and-stephen-udens-invisible-people/ not to mention all the unresolved complaints below...

29/11/2017
by for your order

1 stars

Been using nationwide Stockport for a …

Been using nationwide Stockport for a year now. Staff are fake and rude one, in particular, is very unfriendly. and you never feel welcome. We spoke about...Lire la suite

Been using nationwide Stockport for a year now. Staff are fake and rude one, in particular, is very unfriendly. and you never feel welcome. We spoke about her to a member of staff on information desk and said both myself and partner were closing our accounts immediately. instead of asking is there anything he could do to help he smirked, said. oh, I am sorry to hear that and found it amusing as he walked away. And couldn't care less that they were losing two customers. I will never set foot in any nationwide branch again after this as we also had a bad experience at the Ashton-under-Lyne branch. Seems it's their policy to make customers feel unwelcome.

29/11/2017
by gordon gourlay

5 stars

I have been a customer for over 15 …

I have been a customer for over 15 years, the service has been very good , anytime I have spoken with staff at the glenrothes branch they have been very...Lire la suite

I have been a customer for over 15 years, the service has been very good , anytime I have spoken with staff at the glenrothes branch they have been very helpful and professional. I had my account hacked years ago and they had replaced the money stolen without me contacting them, their security department staff were also very good. I have and still do recommend them to others.

26/11/2017
by davedtj

5 stars

flexaccount

flexaccount , : excellent very efficient service , online banking and mobile banking excellent ,, phoned online banking , 3minutes answered , excellent.

25/11/2017
by Larry Cassidy

1 stars

Fraudulent bank

Worst bank ever. I deposited over $8000 and they locked my account. I submitted identity verifying documents 3 times and still locked. The customer...Lire la suite

Worst bank ever. I deposited over $8000 and they locked my account. I submitted identity verifying documents 3 times and still locked. The customer service agents keep promising a supervisor is going to call me back but still no call. I've had to contact the issuer of my checks (the va as in the government) to see if they can take my money out of this account and reissue my check. Thus place is the biggest fraud I've ever dealt with in my life.

24/11/2017
by customer

1 stars

Money laundering location of choice!

I reported to this bank that one of their customers, Christopher John Xuereb, has been defrauding dozens of people on Facebook through fake ticket sales...Lire la suite

I reported to this bank that one of their customers, Christopher John Xuereb, has been defrauding dozens of people on Facebook through fake ticket sales and funneling the money into his Nationwide account. They did absolutely nothing to stop this activity. This is a great place to bank...if you are a criminal.

24/11/2017
by Carrot Cruncher

1 stars

Gone downhill big time

So bad they dont even respond to complaints on here

22/11/2017
by KG Godalming

1 stars

Old leaving client because of poor service

I'm moving from Nationwide after over 10 years of being with them. I recently had to make a complaint because of a data protection breach which i was...Lire la suite

I'm moving from Nationwide after over 10 years of being with them. I recently had to make a complaint because of a data protection breach which i was assured wasn't serious but i have no confidence in their process or systems the online banking service/security is a joke. Compared to the bank I've moved too they are years behind in on-line security, and when things go wrong the call centre is clearly undermanned by what only guess are temps.



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