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2 947 avis d'utilisateurs sur OFX sur Trustpilot


il y a 23 heures
by Leonard Bartlett

5 stars

Excellent service.

So courteous to deal with and easy to do business.

il y a 23 heures
by Naomi Mizushima

1 stars

I had sent the funds to OFX back in …

I had sent the funds to OFX back in January 9th and as of January 21st, my daughter in Australia has yet to received it. It is disappointing, to find your...Lire la suite

I had sent the funds to OFX back in January 9th and as of January 21st, my daughter in Australia has yet to received it. It is disappointing, to find your staff are poorly trained.

il y a 23 heures
by Jenni Davidson

2 stars

Irritating inability to link account.

I am a potential new customer that signed up due to a friend's recommendation. However, I am finding the process of linking my accounts to be...Lire la suite

I am a potential new customer that signed up due to a friend's recommendation. However, I am finding the process of linking my accounts to be unnecessarily difficult and irritating. I should be able to link everything online with a few simple steps. Instead, I receive error after error. I've called your customer support, I've tried on my work laptop, my iPad, my mobile device, and through your app. This is an awful experience.


Plus de commentaires

il y a 2 jours
by Gerald Payman

5 stars

I was a customer of NZForex

I was a customer of NZForex, now part of OFX, and consider the service from both companies excellent. However, I have one regret. The NZForex web site...Lire la suite

I was a customer of NZForex, now part of OFX, and consider the service from both companies excellent. However, I have one regret. The NZForex web site published a daily graph showing trends in exchange rates that I found extremely useful. The OFX web site does not have that. I would love it if they could manage to include that please.

il y a 3 jours
by Wow London

5 stars

OFX good rates and no issues

Been using OFX for a while as we have a few large payments coming up, decided to do a quick review. Searched the net for some competitors that have been...Lire la suite

Been using OFX for a while as we have a few large payments coming up, decided to do a quick review. Searched the net for some competitors that have been touted as being good value and did side by side spot deal rate checks against two of them that kept coming up as being recommended and OFX worked out cheaper. So far not had a single problem and everything has been pretty seamless and faultless. Would recommend.

il y a 4 jours
by Ashley Foster

5 stars

Customer for 10 years plus

I have used OFX (formerly OzForex) for over 10 years now & found them really easy to deal with. Their website is easy to navigate & use. Their...Lire la suite

I have used OFX (formerly OzForex) for over 10 years now & found them really easy to deal with. Their website is easy to navigate & use. Their support & trading staff have always been very helpful on the phone as well at all hours. Their exchange rates are reasonable & with no additional charges (except for smaller transactions), you know exactly what rate you are getting. I would have no hesitation in recommending OFX.

il y a 5 jours
by Sonia Peruggini

5 stars

Really excellent customer service and …

Really excellent customer service and rates. Will definitely be using your service again. Thank you!

il y a 5 jours
by John Iveson

5 stars

EASY

EASY, AND QUICK

14/01/2018
by Abid Butt

5 stars

I am really glad that I used OFX

I am really glad that I used OFX. The reason being, the customer service was very helpful in setting up account, login credentials, providing information...Lire la suite

I am really glad that I used OFX. The reason being, the customer service was very helpful in setting up account, login credentials, providing information for the rules and any unexpected fee charged by the intermediatory bank. Secondly, the conversion rate from C$ to US $ was attractive and was very close to the online conversion rate. OFX did not charge any service fee or else. I was not fully sure that the money will be with recipient within 4 days, but it happened. I will use the OFX again whenever needed.

13/01/2018
by Bren Conahan

2 stars

Anti Money Laundering and Counter …

Anti Money Laundering and Counter Terrorism Financing Act 2006 Due to this act it is not possible to transfer anymore than $10,000 without a report being...Lire la suite

Anti Money Laundering and Counter Terrorism Financing Act 2006 Due to this act it is not possible to transfer anymore than $10,000 without a report being provided to Austrac and maybe ATO who also supply Centrelink. You may also be reported to the recipient country in case of the USA IRS - US treasury and US Social Security. 1. FATCA - FORM 8938 Statement of Specified Foreign Financial Assets FBAR Form 114 Foreign Bank and Financial Accounts Great for catching cheats and drug people and terrorists funding BUT if you are the normal person who wants to buy a foreclosure in the USA as an investment or invest in other securities in the USA or elsewhere then you will have a long wait in OFX compliance which is that OFX (not their fault) are obligated to report over $10k S 53 of the Act. We will probably miss out on a house deal because the turn around time to make sure you are not tied up with Pablo Escobar or the Bin Laden's or Abū Bakr al-Baghdadi lieutenant's takes so long to clear OFX compliance and the deal and rate you booked have now lapsed. I have had this bad experience twice in a row with legitimate money transactions. Wake up terrorists' would just get numerous people to send less than $10,000 and have a group fly overseas each with less than $10,000 in cash on their person. Hope the average Australian citizen realizes just how much intrusion there is in you life when you want to transact a legitimate activity and don't owe taxes nor are you defrauding anyone.

13/01/2018
by minako fukuda

5 stars

I like the opportunity to do so

I like the opportunity to do so, it enables us to avoid pitfalls! rgds Miko

12/01/2018
by Louise

1 stars

It’s a bit of a con

It’s a bit of a con, their transfers are not 1-2 business days at all, you’ll be lucky to see your money in 10 business days, USD to EUR anyway. And...Lire la suite

It’s a bit of a con, their transfers are not 1-2 business days at all, you’ll be lucky to see your money in 10 business days, USD to EUR anyway. And if you speak to customer services about the fact this isn’t clear, you’ll be told ‘it’s not their fault you didn’t inform yourself properly about their services’ and ‘no, my managers too busy to talk to you’. Also emails to customer services go unanswered.

12/01/2018
by Hian Chan

3 stars

No email contact available

There doesn't seem to be anyway to make contact by email. Even when I try to give feedback, I must join Trustpilot. Clicking on FB or G+ doesn't work...Lire la suite

There doesn't seem to be anyway to make contact by email. Even when I try to give feedback, I must join Trustpilot. Clicking on FB or G+ doesn't work either. I have an issue with my first transfer but there's no way to email them with a document.

11/01/2018
by Judah Kessler

5 stars

OFX: The Actual Meaning Of The Term "Awesome"

From many years of employment in the Finance industry, from Main Street to Wall Street, local to international, I'll base my opinions & statements...Lire la suite

From many years of employment in the Finance industry, from Main Street to Wall Street, local to international, I'll base my opinions & statements from this perspective & open with: I'm all but speechless when it comes to OFX. The sign-up was almost instantaneous, and shockingly brief. What impressed me from the first moment was the immediate telephone call I received from OFX, practically as I clicked "Submit" on the application. SUPPORT! A PERSON! And a person who spoke clearly, with genuine concern... "Is there anything we can help you with?" And it's been the very same ever since. Transactions are as transparent as pure mountain spring water, and EVERY time, with-out exception, that I call for support, assistance, information, the conversation ends with me smiling, assured. Even e-mail correspondence is prompt, courteous, professional, human. I've said it many times to others and will repeat here: OFX is nothing short of BRILLIANT! from wall-to-wall, ceiling-to-floor and beyond. I'm not a mega-million dollar account and every dollar is dear to me. OFX makes me feel secure and important, and in this age of the "It's only my job" attitude and "You can leave and another customer will come along." apathy, OFX is the old banque in the village, with the people you know, who know you and who are there because they actually want to be, and who will help because they want to help. (I remember those days because I was a part of them.) If OFX treats me, the "Little Bucks" customer, with so much respect and care, I'd more than certainly recommend them to everybody, across the spectrum of humanity. Simply... "Awesome", in the truest sense of the word.

10/01/2018
by Claire Jones

5 stars

Why didn't I get onto this years ago!

The fact that it was a bit of a process to set up the first transfer from Australia to Indonesia only made me feel more secure about the organisation. I...Lire la suite

The fact that it was a bit of a process to set up the first transfer from Australia to Indonesia only made me feel more secure about the organisation. I received a phone call by a very nice man who helped step me through everything and answer my questions. Also people were very responsive on email. Transaction got a better rate than I could have imagined and much speedier than my bank (2 days as opposed to 4 or 5 business days) and no fee because I came through a recommendation on a website. Brilliant. Why didn't I get onto this years ago!

10/01/2018
by derek g

5 stars

Would always recommend.

Have used several times. Always good rates and service is second to none.

10/01/2018
by Ken T

5 stars

Fast and less expensive

Fast and less expensive. PERFECT!!

09/01/2018
by Caroline

5 stars

I had to transfer a large sum and it …

I had to transfer a large sum and it went very well! Perfect service!!

08/01/2018
by Henry

3 stars

I have been with OFX for about five years and am used to hassles.

I have been with OFX for about five years. While transfers eventually get done and at a good rate of exchange, I have often, at least half the time, been...Lire la suite

I have been with OFX for about five years. While transfers eventually get done and at a good rate of exchange, I have often, at least half the time, been told that the funds haven't made it to the OFX designated bank in source country when I know it was there. It's gotten to the point where I do all the transfers with the identical amount in a distinctive and odd number so it stands out. And still I occasionally get told I have to send a screenshot from my financial institution proving it. I know the money was there but someone couldn't be bothered looking, even with a note in my file explaining it. Sigh

08/01/2018
by David

5 stars

Good service and great rates

Used them twice to transfer money and everything went smoothly. Much better rate than what the banks give

07/01/2018
by Mohammed Adeel

1 stars

Transfer completed on 15th Dec - AVOID!!!

Transfer completed on 15th Dec, recipient has yet to receive funds (6th Jan). Apparently their bank is holding the funds, nobody from OFX had the courtesy...Lire la suite

Transfer completed on 15th Dec, recipient has yet to receive funds (6th Jan). Apparently their bank is holding the funds, nobody from OFX had the courtesy to contact me to notify me of this and that I would need to provide further information which was very personal and intrusive. Firstly this was not explained to me prior to the transfer that the bank may not release funds immediately otherwise I wouldn't have gone ahead with it as the whole purpose of using OFX was it was done within 1-2 days and I needed payment to go through before Christmas. Each time I ring up I am having to answer the same questions as they can't be bothered to read the notes and I am completely fed up and fuming! I just want my money back so I can send by other means and even that they are saying is not a straightforward process and will take time. Poor customer service as had it been explained at the initial call it would've saved me a lot of time and money by sending using western union instead. AVOID!!!

06/01/2018
by Petr Dzurko

5 stars

Tanks please send mi nonmy

Tanks please send mi nonmy . Thanks

05/01/2018
by Christopher Bianco

5 stars

Thank you for your service I never …

Thank you for your service I never though it would had been so easy transferring money from Malta Europe to Australia. Although I had my doubts, in the...Lire la suite

Thank you for your service I never though it would had been so easy transferring money from Malta Europe to Australia. Although I had my doubts, in the system and lucky for me I was proven wrong as within less then 48 hours my funds where transferred into my Australian bank account. And wasn't charged anything . Thank you OFX

04/01/2018
by David James

5 stars

I stuffed up...deposited funds with OFX …

I stuffed up...deposited funds with OFX without using the reference number sent to my email account. A few email exchanges, polite, quick, and...Lire la suite

I stuffed up...deposited funds with OFX without using the reference number sent to my email account. A few email exchanges, polite, quick, and responsive, and my mistake was fixed and all was well. OFX...a keeper.

04/01/2018
by Brian Arens

5 stars

I have used this service about a dozen …

I have used this service about a dozen times in the last year, for transferring various currencies to various countries. Every single transaction has been...Lire la suite

I have used this service about a dozen times in the last year, for transferring various currencies to various countries. Every single transaction has been smooth and efficient - funds have always appeared in the designated account within 2 or 3 business days (usually sooner). OFX is now the only service I use for foreign exchange - I trust them.

04/01/2018
by Thomas Bourke

5 stars

A trusted and secure site for the …

A trusted and secure site for the transfer of monies, highly recommended.

03/01/2018
by Marco Necchi

5 stars

Excellent service

Excellent service. Easy account set up and quick transfer

01/01/2018
by Michael Osborne

5 stars

Excellent service

Excellent service, easy to do and the funds into my Australian account quicker than between two domestic banks here!

30/12/2017
by Angus Collis

5 stars

These guys are very trust worthy

These guys are very trust worthy, I've never had one single problem. Customer service has been excellent any time of day which is important for...Lire la suite

These guys are very trust worthy, I've never had one single problem. Customer service has been excellent any time of day which is important for international relations. Im not the most computer literate person so I can imagine dealing with someone like myself would have driven them crazy, it didn't. Such a better rate than banks normally give, Ive saved alot. The only criticism I would give is that the transfer takes a few days, maybe a day longer than normal banks because its a third party. That means if you transfer on a thursday don't expect the money until monday at the earliest. Honestly, thats not a big deal. I will stick with these guys because of the service, and they are very trustworthy.

29/12/2017
by Lee Lim

5 stars

I had the pleasure to deal with Julie …

I had the pleasure to deal with Julie Chung from OFX. She was very helpful in the entire process. Thank you Julie, you are amazing. Would recommend using...Lire la suite

I had the pleasure to deal with Julie Chung from OFX. She was very helpful in the entire process. Thank you Julie, you are amazing. Would recommend using OFX!



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L'essentiel sur OFX

Service

Temps pour ouvrir un compte -
Montant minimum -
Montant maximum -
Langues disponibles
English
Transferts privés Oui
Usage professionel Oui
Contrats avancés Oui
Documents nécessaires -

Informations sur l'entreprise

Type de prestataire Courtiers en devises
Actif depuis 1998
Siège Sydney, Australia
Autorité de certification: ASIC

Information de contact

Support client -
Horaires -
Twitter @OFX_OZ
Facebook ofx
Youtube OFX-it