OFX - Unabhängiger Bericht

vor 1 Tag
by Michael Petch

Most economic and efficient way to transfer money overseas. Beats the banks hands down every time. Don't even think about doing it with a bank.

Most economic

vor 6 Tagen
by maria avila

thank you so much it is always a …

thank you so much it is always a pleasure to deal with this company.

vor 1 Woche
by Peter Townsend

OFX service outage

Regular user of OFX. Recent transaction from US to UK held up now for 4 days. I called in and was told the transaction might go through tomorrow to...Mehr

Regular user of OFX. Recent transaction from US to UK held up now for 4 days. I called in and was told the transaction might go through tomorrow to recipient but will not leave account until Friday. Very Odd. No proactive customer service advising that they are suffering outage.

vor 1 Woche
by edgar carbaat

They promised 3 days

They promised 3 days, then 4 , now 6 for a simple transfer usa to spain their mistake they admitted and I lost out on a very good deal. they overpromise...Mehr

They promised 3 days, then 4 , now 6 for a simple transfer usa to spain their mistake they admitted and I lost out on a very good deal. they overpromise and under deliver. they called and they said they would deposit the money to the recipient before they would direct debit from my account. which sounded weird. I waited another day and called them myself and now it will be day 6 possibly 7 , who knows... will never use again

16.06.2017
by Mark Smith

Previous trades were OK but the new …

Previous trades were OK but the new control panel is awful. You can't see market information- you have to go to public site to find anything- they were...Mehr

Previous trades were OK but the new control panel is awful. You can't see market information- you have to go to public site to find anything- they were better before. Also for some ridiculous reason Australian Dollars is not listed for spot deals- they list New Zealand Dollar instead- don't they know where they are located. Their contact details are mediocre- very limited international - no Skype.

16.06.2017
by Jack Child

Great customer assistance

My transfer was complicated by the restrictions placed on my account by my credit union. Mr. Ben Currie-Nguyen worked most patiently with my to help...Mehr

My transfer was complicated by the restrictions placed on my account by my credit union. Mr. Ben Currie-Nguyen worked most patiently with my to help resolve these issues towards a successful completion.

15.06.2017
by Wan Yee

Rates Alert

Please make RATE ALERTS be more relevant to users. I don't want to be informed of interbank rates. I am not a bank. I want the exact rates that I have to...Mehr

Please make RATE ALERTS be more relevant to users. I don't want to be informed of interbank rates. I am not a bank. I want the exact rates that I have to pay if I go ahead with the transaction.

15.06.2017
by Michelle

Having recently switched our company from AFEX…

Having recently switched our company from AFEX to OFX, we find the online transaction system is very simple and clear to navigate through making for a...Mehr

Having recently switched our company from AFEX to OFX, we find the online transaction system is very simple and clear to navigate through making for a great user experience, this is supported with prompt and friendly customer service. Highly recommend!

14.06.2017
by Lynne Cohen

This agency gives me the best service

This agency gives me the best service, great rates and a real person to speak to when I need. Thanks OFX. Lynne

14.06.2017
by Geoffrey Grand

RECOMMEND

Superb to deal with from start to book to e.mail's from to finish

12.06.2017
by James Cromie

Website & call centre flawed

Friendly staff etc. however appears to be a problem with the website. When trying to change my profile details I am immediately redirected to the home...Mehr

Friendly staff etc. however appears to be a problem with the website. When trying to change my profile details I am immediately redirected to the home page and cannot change anything. Has resulted in me being phoned on my UK phone while in Australia which will likely show up on my phone bill. Have also, on several occasions been cut off from the call centre when being transferred between departments. These are fundamental issues with your point of contact with customers that need to be addressed.

10.06.2017
by Yvonne “SuitcaseOnWheels” Osborn

Praise for excellent phone support by Bailey.

I was called this morning by Bailey. Despite the early hour she was alert, polite, on the ball and provided me with top notch customer service. I can only...Mehr

I was called this morning by Bailey. Despite the early hour she was alert, polite, on the ball and provided me with top notch customer service. I can only hope that all of my future interactions will be as pleasant, professional, and efficient. -Yvonne

10.06.2017
by Alan

Always get good service from this team.

Always get good service from this team.

09.06.2017
by A Graham Robinson

Service excellent but new website very …

Service excellent but new website very poor. Previously we had running graph of the currency we were watching so we could follow trends, but nothing now....Mehr

Service excellent but new website very poor. Previously we had running graph of the currency we were watching so we could follow trends, but nothing now. Great shame.

09.06.2017
by Nicola Henry

I was really impressed with OFX

I was really impressed with OFX - the service was fantastic!

08.06.2017
by KEA

Easy smooth process

Easy smooth process. Received so much more than if I had used my bank to do it.

07.06.2017
by Holly Ransom

17 business days from US to France?! Unacceptable delay.

I've used OFX for a number of transfers from my home account at BofA to my own checking account at BNP Paribas in France -- two of the largest banks in...Mehr

I've used OFX for a number of transfers from my home account at BofA to my own checking account at BNP Paribas in France -- two of the largest banks in their respective countries. YET, despite the advertised 1-2 business days advertised transfer time to France (after debiting US funds - see OFX home page) this has NEVER been the case for me. It always takes several weeks for the funds to be deposited in France AFTER they have been debited from BofA -- and I am simply going from myself to myself over there. Couldn't be simpler. In May 2017, most recently, it took OFX a FULL 17 business days (AFTER debiting my US bank acct) to FINALLY get the funds to my French bank account. Just an unacceptable delay, with no explanation on their part during the entire process.

07.06.2017
by Richard

I would give them 0 stars if I could

I would give them 0 stars if I could. AVOID USING THEM AT ALL COSTS.. I did a small transfer from Aud to Thb recently. It took 3 working days to arrive...Mehr

I would give them 0 stars if I could. AVOID USING THEM AT ALL COSTS.. I did a small transfer from Aud to Thb recently. It took 3 working days to arrive .. not two as their website claims. Not a big deal but that was just the start. The amount that arrived in my Thai bank account was 460thb less that the amount I bought from ofx. Why? Yeah good question... apparently they use Bank of America as their clearing bank and Bank of America chose a circuitous path via Bank of Bangkok and maybe others before getting to my account. And each intermediatory bank took a fee before passing on my money. With OFX you have no control over this and they have a nice disclaimer on their website saying they are not responsible for these fees. You could imagine your transfer going through 5 or 6 third party banks before arriving..each one taking a fee. So you have no idea how much will actually arrive in your bank account. I will stick with Western Union. Their fee for small transfers is lower and you actually receive the exact amount stated. No hidden charges

03.06.2017
by Cynthia Tolley

OFX is a company I've dealt with for …

OFX is a company I've dealt with for many years and never once have I had a problem. They are efficient, helpful and informative and I have no...Mehr

OFX is a company I've dealt with for many years and never once have I had a problem. They are efficient, helpful and informative and I have no reservations in recommending the company to friends, always a job well done!!!

03.06.2017
by dan thompson

Not a good service- does NOT transfer …

Not a good service- does NOT transfer funds nearly as fast as advertised. OFX claims to transfer funds internationally to most countries in 1-2 days, and...Mehr

Not a good service- does NOT transfer funds nearly as fast as advertised. OFX claims to transfer funds internationally to most countries in 1-2 days, and so far they have taken a minimum or 7-12 days to make a simple transfer from a major US bank to the largest bank in France. Never has it taken less than a week, and presently I am awaiting a transfer from 11 days ago that OFX has not replied about.... NOT recommended - go back to WU- Dan Thompson Geneva Switzerland and USA

02.06.2017
by Albert Ebenezer

Great rates and Quick transfers

Great rates and Quick transfers! Always used OFX for all my FX needs.

02.06.2017
by Hector Gallagher

I use your services infrequently but on …

I use your services infrequently but on each occasion I find it very easy, reliable and trustworthy.

01.06.2017
by Stephen Jacobs

An excellent professional service

An excellent professional service

31.05.2017
by Maree

Great Service !!!

OFX offers great rates and service; and it's fast and easy to organise your own transactions online.

31.05.2017
by Elizabeth Briger

Great

Great, friendly, highly efficient service. Thank you

31.05.2017
by Happy Customer

Happy to recommend based on my experience...

I'm always sceptical of companies like this so having looked at the reviews I thought I'd give it a go. Having recently made 2 transfers for quite large...Mehr

I'm always sceptical of companies like this so having looked at the reviews I thought I'd give it a go. Having recently made 2 transfers for quite large amounts the funds cleared within a few days as advised. The exchange rate is better than PayPal & without fees. I was transferring from GBP to EUR. Happy to recommend based on my experience. Edited for spelling.

29.05.2017
by YUNIS

Found good and fast way to transfer …

Found good and fast way to transfer money especially after they waive their fees but I hope the work on making the exchange rates tighter