OFX - Unabhängiger Bericht

vor 4 Tagen
by John Bastardo

Been using this company for over 5 …

Been using this company for over 5 years now without any problems with any of the transactions comforting to know I can transfer funds Worry free John...Mehr

Been using this company for over 5 years now without any problems with any of the transactions comforting to know I can transfer funds Worry free John B.

vor 6 Tagen
by Mike Duffy

OFX is Awesome! I'm never going back to my bank for forex ...

Just completed my first foreign exchange through OFX. It was excellent. The wire transfer went through really fast and the funds were in my account on a...Mehr

Just completed my first foreign exchange through OFX. It was excellent. The wire transfer went through really fast and the funds were in my account on a weekend!! I got a call to verify the transfer when I booked the deal and the folks on the phone were pleasant and took the time to explain any missing details. The rate I got through OFX was significantly better than my bank or broker. I'm never going back to my broker or the bank for forex ever again.

vor 1 Woche
by James Mansfield

The BEST fx service on the market

I have used ukfx for over a year. So much better rates than the banks or any other internet based exchange company. Quick and honest and still with the...Mehr

I have used ukfx for over a year. So much better rates than the banks or any other internet based exchange company. Quick and honest and still with the personal touch. 6 stars if I could add an extra ine for downright service, speed and the best rates possible!!

11.08.2017
by Lena Hall

This service is such a disappointment

This service is such a disappointment! I booked my money transfer to Russia on 25 July 2017, relying on their statement that it would take 1-4 business...Mehr

This service is such a disappointment! I booked my money transfer to Russia on 25 July 2017, relying on their statement that it would take 1-4 business days. It is 9 August 2017 (2 weeks and 1 day past), the money still has not reached the recipient. As it turns out, once your money gets to OFX (that happened on 1 August), it takes, as they told me, 3-5 business days within Russia for the transfer to happen. Well guess what, it has been 5 business days and the money is not there! I just can't believe how much time has been wasted on this! That is completely inconceivable in my mind. I have been using MoneyGram for 10 years, which transfers your money in 10 minutes (10 MINUTES!!!) for a $35 fee. I can't believe I cheaped out like that by taking my business to this service that has already wasted 2 weeks and it's still continuing! What a nightmare. Obviously, never ever again and do not recommend. One star was added on for customer service representatives that have been responsive and patient, but the service itself-forget it.

10.08.2017
by Andrii Gurin

I had an issue with the compliance team …

I had an issue with the compliance team of OFX around 2 months ago, provided all required documents promptly and since then the things haven't moved...Mehr

I had an issue with the compliance team of OFX around 2 months ago, provided all required documents promptly and since then the things haven't moved forward. The customer service staff can't do anything as the compliance team doesn't respond to their requests. Why not to say- 'We can't or don't want to complete your transaction' instead of wasting my time?

10.08.2017
by Ann Callahan

Great rate, excellent service

My son-in-law recommended OFX. I was pleasantly surprised by the excellent exchange rates in comparison to those offered by my bank. I have found the...Mehr

My son-in-law recommended OFX. I was pleasantly surprised by the excellent exchange rates in comparison to those offered by my bank. I have found the service easy to use and really appreciate the personal service and follow-up from its professional staff. Ann C

08.08.2017
by TEDDY CHYZY

I used to do overseas money transfers …

I used to do overseas money transfers via my financial institution,- never again, after transferring money with OFX it was unbelievably easy and...Mehr

I used to do overseas money transfers via my financial institution,- never again, after transferring money with OFX it was unbelievably easy and convenient, no more lining up at a bank, no more exorbitant charges, I can highly recomend them.

07.08.2017
by Andy

Since switching from Westpac for …

Since switching from Westpac for international payments, we are saving approx $4,000 a month in better rates and no $30 transaction fees. Couldn't be...Mehr

Since switching from Westpac for international payments, we are saving approx $4,000 a month in better rates and no $30 transaction fees. Couldn't be happier to have found OFX

05.08.2017
by Gail Pemberton

Helpful and efficient

Helpful and efficient, I would not hesitate to use OFX again.

03.08.2017
by Ed

Very useful offering that just works

I've been using OFX for a number of years to transfer funds between countries and have found the service to be excellent.

03.08.2017
by PB

Was good at the begining but dropped the ball - had bad experience past two months now

I started using UK Forex about 8 months ago and at the begining I thought it's a bit over the edge but I figured it's a first transaction and once it's...Mehr

I started using UK Forex about 8 months ago and at the begining I thought it's a bit over the edge but I figured it's a first transaction and once it's complete the whole process should be smoother. It did get smoother from then on, except that I would see funds on my beneficiary account only 10 days later but I was willing to live with that kind of delay. So overall, I was satisfied with the service that I get, as I didn't have high expectations to begin with. But my last two transfers have been a nightmare, I received a confirmation email regarding funds paid on the 6th of June and only received funds on my beneficiary account on the 3rd of July. The explanaction I was given on this that my beneficiary bank has requested some additional information and that caused the delay. But what I am not happy about is that why I was not contacted to provide this additional information that the bank requested and instead I had to chase them to provide the information because I didn't receive the money for my mortgage payment and got panalized for that. My most recent transaction that was made on the 3rd of July has not yet reached my account, today is the 2nd of August. The reason I was given is as above "your bank requested new information". Then I was told that the funds were transferred on the 20th of July. I contacted my bank and asked them, I was requested MT103. I asked OFX for the MT103, I was told that request has been sent for MT103 on 28th of July - still no signs of MT103 - one piece of information that confirm that transaction has been made which bank gets instantly, I'm not even talking about the funds that I am yet to see on my account. I'm on the phone with their customer services twice a day now and although they are very apologetic and showing patience, they're not being much of a help other than telling me that the information was requested and awaiting update - different day, same story. Although, like I said I was satisfied with their service, they're not proactive AT ALL, they struggle to provide information that can be any help to a customer in similar situation and I don't even want to mention again that the last 2 transactions took over a month each to complete (last one yet to be completed), and hence the low rating.

03.08.2017
by Johanna van Moort

OFX informed me by email on 31/7/2017 …

OFX informed me by email on 31/7/2017 that my funds had been received and had been allocated for transfer. Deal 41E53089. Nothing happened, no email was...Mehr

OFX informed me by email on 31/7/2017 that my funds had been received and had been allocated for transfer. Deal 41E53089. Nothing happened, no email was received and when logging in there was no record of the transaction. I rang on 1300300424 on 3/8/2017 and asked for an explanation. The answer was that the funds were transferred the previous day. But they were not.

02.08.2017
by Sally

Very positive experience from start to …

Very positive experience from start to finish. I was assisted with a slightly unusual transaction at every stage and was always provided with clear...Mehr

Very positive experience from start to finish. I was assisted with a slightly unusual transaction at every stage and was always provided with clear instructions and advice. The transaction was completed quickly and efficiently and would happily recommend and use OFX again.

01.08.2017
by Helen Savva

My urgent transfer I did last Wednesday …

My urgent transfer I did last Wednesday is not there yet and this was extra urgent as it was for a heart transplant !! Today is Monday night and I got a...Mehr

My urgent transfer I did last Wednesday is not there yet and this was extra urgent as it was for a heart transplant !! Today is Monday night and I got a phone call advising me the money is not in the account !! Why did I then get a confirmation that the funds are in my nominated account last Friday !!!!!

30.07.2017
by Ann

I received great customer service from …

I received great customer service from Gruvin after a series of frustrated back&forth to resolve a deal

28.07.2017
by wdnq14

I have very high standards and I am …

I have very high standards and I am usually disappointed in some way by companies as I would do things a different way. I have to say though, I have been...Mehr

I have very high standards and I am usually disappointed in some way by companies as I would do things a different way. I have to say though, I have been nothing short of super impressed with this company. I nervously did my first transfer but all went to plan. They spend time upon registration calling you to ensure everything was ok - and they also call after you arrange your first transfer. I have nothing but 5* for this company and heartily recommend.

28.07.2017
by Michael

They really good

They really good , but have a $15 charge for $5000 transfers , I am changing to Tor FX , no chargers !!

28.07.2017
by Peter Walker

Easy to use

Easy to use, no problems at all. Definitely recommend.

27.07.2017
by Agnes Rodary

Dishonest, threats and intimidation, absolutely unacceptable

After registering and after I was able to get a quote in writing, I informed OFX that I would not like to pursue the transaction as I thought it was too...Mehr

After registering and after I was able to get a quote in writing, I informed OFX that I would not like to pursue the transaction as I thought it was too much since it was NOT what they had advertised at first because they have HIDDEN FEES, they started threatening me to sue me if I was not to close the deal with them, claiming that I had agreed with their conditions over the phone and thus, it was the same as if I had signed a contract!!!! Before registering, quotes are not disclosed so there is no other way than clicking the agreeing button. Mr. J, their seller, called me constantly and then told me over the phone that if I DID NOT accept their final quotes, as they did give me a discount to try to persuade me, within 45mn, they would transfer my case to their legal department. That he was sorry, but he had NO OTHER CHOICE. They scared me, I had to call several lawyers, to find out it was intimidation and absolutely illegal on their part. In conclusion, I would advise anyone to not deal with OFX company to do any transactions are they are absolutely dishonest in the way of conducting business. I surely hope that this time, the review will not be deleted as this site is most certainly done to inform other of our experiences. I am attaching the emails (without personal information) I received at the bottom of this review where you can clearly see that you are using threats. "If you were to cancel we would need to recover the losses," he writes .... and indeed, a 2nd email came where they now try to recover their losses, but which one, I inquire? except that they now lowered it to 815.66 euros when over the phone, he claimed that OFX would ask for at least 2000 euros!!! _________ "Dear Agnes, I will be leaving for the day now - Please do let me know how you wish to proceed. This is a matter of high importance and I can assure you that I have listened to our call and we agreed to the rates and the amounts very clearly and you understood exactly the amount of EUR that was needed. As discussed, if you were to cancel we would need to recover the losses and this can be substantial considering the amounts involved. Please let me know if you have any questions. Regards, J... XXX _____ Hi Agnes, As discussed, we have reversed out of your deal. As a result, the loss owing is 815.66 EUR. This loss is calculated based on the market position at the time the deal was reversed. Please make payment to the account below by 28/07/2017. J... XXX

27.07.2017
by Eliot Cunningham

Highly Recommended.

Great service with very helpful employees who dealt with my international transfer quickly and efficiently while offering me a great rate.

27.07.2017
by Nigel Judd

Excellent service

Excellent service, funds transferred in a timely manner with no additional charges.

26.07.2017
by Colin Dickinson

Very very easy to deal with

Very very easy to deal with. Can be trusted 100% I have recommended them to a lot of other friends who use them and are very happy with the service and...Mehr

Very very easy to deal with. Can be trusted 100% I have recommended them to a lot of other friends who use them and are very happy with the service and the great exchange rates at the time of the transaction.

25.07.2017
by Madds

Efficent and competitve

Not dealing in big amounts but always great exchange rates - easy dashboard for dealing and simple transaction - would help more if able to deal in...Mehr

Not dealing in big amounts but always great exchange rates - easy dashboard for dealing and simple transaction - would help more if able to deal in smaller amounts for options especially when having to pay for overseas travel 6-12 months out.

25.07.2017
by Peter Ingram

Always used these guys for …

Always used these guys for uk-australia-uk transfers,Never an issue and always helpful.

23.07.2017
by RAJLAXMI SHAH

Best Service by MATT RICHARSON

I have been using OFX from last 2 years and so far they have best rates in market. Most importantly the main reason I am still with OFX is the the...Mehr

I have been using OFX from last 2 years and so far they have best rates in market. Most importantly the main reason I am still with OFX is the the customer service I received from Matt Richardson. He is very helpful and prompt. Thank you Matt for the outstanding service .

22.07.2017
by Daniel

What's not to like....

Fast, efficient, helpful, competitive rates & great communication throughout the transaction process - what's not to like!!

21.07.2017
by Trevor Cook

Easy to transact

Easy to transact, great exchange rate, minimum of fuss. Will be doing all my forex transactions with OFX.