8 horas atrás
Started the account opening process on 2nd Jan 2018, email received states they'll ask me for more details (if necessary) within 5 working days and, if I...Read more
Started the account opening process on 2nd Jan 2018, email received states they'll ask me for more details (if necessary) within 5 working days and, if I don't hear anything, I'll have my account info within 7 to 10 business days. 13 business days later I have the joy of sitting in a call queue for 30 mins to be informed that I didn't meet their criteria! I'm the CFO of a huge company! Needless to say... pretty appalled with lack of info all round. Will be going elsewhere...
1 dia atrás
by Dan Evans
Just received a secure message advising me to stop using Safari to access my online banking. I do not own or use an Apple device and called in to query...Read more
Just received a secure message advising me to stop using Safari to access my online banking. I do not own or use an Apple device and called in to query what was going on. After waiting a long time I spoke to someone who looked through my log on info and advised their systems include Firefox, Chrome and Safari as one browser and advised I had been using the same IP address so everything looked fine. I asked them to pass on a message to the person who had told me Safari was the browser I was using and advised they couldn't do that. I indicated I was really unhappy being provided with such poor information as I have all of my money with Nationwide and she apologised but didn't register a complaint. Terrible service and thinking of leaving them now after holding them in such high regard.
2 dias atrás
by iaia loppi
It's the second time that I have an important issue to solve. The service is random, inefficient, not polite. They don't fully read messages. There's a...Read more
It's the second time that I have an important issue to solve. The service is random, inefficient, not polite. They don't fully read messages. There's a duplication of action which causes confusion and leads to nothing. They don't keep me posted. They don't reply to my update request. Responses seem often incompetent and/or automated. With other minor issues, very often nothing happen, regardless the formal reassurance that your request has been processed.
2 dias atrás
by John Sexton
Have been on holiday abroad for a few weeks and just tried to buy an air ticket using my Nationwide debit card but it was declined. When I rang to ask why...Read more
Have been on holiday abroad for a few weeks and just tried to buy an air ticket using my Nationwide debit card but it was declined. When I rang to ask why Nationwide told me they cancelled my card three weeks ago for security reasons and sent a new card to my home address. When I asked why they didn't just suspend the card temporarily and inform me using their online banking app or email they said their policy was to just send a new card by post. When I pointed out that I hadn't used the card during the period in question and the only activities on my account were direct debit payments to utilities they tried to blame everything on Visa, who were equally unhelpful when I rang them. When I spoke to Nationwide again they were completely unhelpful and offered no solutions to my problem just repeating the formulas as if reading from a script. It was their right to replace my card at any time and they were jolly well going to do it whenever it pleased them. I've banked with these jokers for nearly forty years and my account is always in credit. Furthermore this is the third time this has happened to me.
4 dias atrás
I can't believe that they send a letter out over Christmas , which is not recorded delivery And think that you will get it . This is exactly what they...Read more
I can't believe that they send a letter out over Christmas , which is not recorded delivery And think that you will get it . This is exactly what they did to my partner with changes to an on going overdraft set up, which made every direct debit crash and getting money out impossible. Common sense would be to make sure that the bank account holder is fully aware of your plans and review policies of on going overdraft agements . Thanks to the disregard and lack of compation they have made my partner very upset, as she suffers from bad anxiety and made Christmas a lot less enjoyable.
4 dias atrás
Back in 1989, Valerie Singleton on the BBC2 Money Program said that anyone who didn't have a Nationwide Flexaccount, didn't know what they were doing with...Read more
Back in 1989, Valerie Singleton on the BBC2 Money Program said that anyone who didn't have a Nationwide Flexaccount, didn't know what they were doing with their money. If Valerie Singleton was prepared to say this then I was convinced, so I switched. And I have got to say that I have been very pleased ever since. There has only ever been one hiccup in nearly 30 years, and they sorted this out straight away. I have a great app for my phone, and online banking as well. I have an authorised overdraft which I rarely slip in to, but if I do then it costs me no more than a few pence. They do ask periodically that I change to another one of their accounts, which comes with some additional benefits, but also incurs a monthly £10 fee. But I'm sticking with their Flexaccount as it suits m needs. I recently decided to take out one of their credit cards as it offers a small cash back with every spend. I had trouble opening up the account because I had an old pre existing card with them which I hadn't used for years but hadn't closed down. A quick phone call to Nationwide and they resolved my problem quickly and without fuss.
4 dias atrás
by Man Tai Tseung
Nationwide FlexPlus account customer, which includes car breakdown cover: I joined the FlexPlus account as it seemed great value at £13 per month,...Read more
Nationwide FlexPlus account customer, which includes car breakdown cover: I joined the FlexPlus account as it seemed great value at £13 per month, giving me car breakdown for two cars (joint account), worldwide travel insurance and insurance for both our mobiles. They say the test of the insurance is when you need to use it, and last Sunday I discovered that I had a flat tyre while visiting my Mum and the car had one of these stupid temporary tyre repair kits instead of a spare tyre. After calming down I remembered I had the Nationwide cover and pulled out the handy card that had one number for everything and quite frankly was really surprised how well they helped me. I asked if they helped me, would it affect my premium due to claims and they said no as it’s not like that, I just pay the same account charge each month regardless. Phone call was easy, I just needed to verify my address on the phone (lucky as I had no information with me), they didn’t even need to know the reg of the car, and they organised a recovery truck to come and take my car to a local Kwik Fit. They quoted 90 minutes but the truck was there in 20 minutes, it was all very easy. The truck loaded my car and started off to Kwik Fit, we phoned ahead to check they had the tyre but they had a 3 hour wait, so we immediately re-routed to different Kwik Fit that had a 1 hour wait. All I had to do was sign the drivers job sheet, didn’t need to pay anything. To top it all, Kwik Fit managed to fix the tyre (puncture) and in the end didn’t charge me anything! Was back at my Mums within the hour and a half, and it was a Sunday. Quite surprised with the whole experience, was easy, fast and minimum stress at quite a stressful time! I would fully reccommend the FlexPlus account to anyone, it even pays you 3% on your balance albeit a limited max balance though. It’s clear that they use good suppliers as well as helpful call agents who understand the stressful problem that I had, which together delivers an exceptional service when it matters, well done Nationwide
5 dias atrás
by Adrian Shepherd
I use my debit card extensively overseas. Nationwide’s fraud detection system is constantly blocking the transactions, online and in store. Despite...Read more
I use my debit card extensively overseas. Nationwide’s fraud detection system is constantly blocking the transactions, online and in store. Despite my pleas about the inconvenience and embarrassment, the issue still persists. To make matters worse, the SMS they send asking me to reply with a Y or N to confirm the transaction, does not work. Instead I get another SMS from another number saying it does not recognise ‘Y’. I have yet to receive any communication back regarding my numerous complaints.
5 dias atrás
by jade williams
Would not even rate them 1 star! Applied for a mortgage in September which from the off was declined, although on paper we should have been ok. Lost the...Read more
Would not even rate them 1 star! Applied for a mortgage in September which from the off was declined, although on paper we should have been ok. Lost the first property we were interested in. Found another house end of October, once we looked in to why we were declined it turned out it was an error on their system!!!! we then got a broker involved which couldn't understand the issue with Nationwide. we applied for new mortgage start of November and still nothing! There has been error after error with them and we have now today been told the documents have not even been checked! we are now in the 9th week of waiting for a for a decision! We are about to lose our current buyer as we accepted her offer back in September! If we weren't in a fixed rate i would 100% not be using them again and would advise everyone to steer clear! our whole sale could fall through because of errors on their system. We have called daily and yet no one is willing to help. Absolute shambles!!!
5 dias atrás
by Taryn Stack
Me and my partner have had no end of problems with Nationwide. So far I have had to complain about them on three separate occasions. Their communication,...Read more
Me and my partner have had no end of problems with Nationwide. So far I have had to complain about them on three separate occasions. Their communication, customer service and the way they handle complaints leave a lot to be desired. First off they messed up my current account switch. I switched using the refer a friend scheme. They needed ID but never sent any communication asking me to bring it in. They left the account open and stopped the switch without telling me. I had been given a closing date so on that date I moved money into the account to pay my regular direct debits. These had not been moved so all bounced an incurred charges at my old bank. It took ages to sort the problem as their complaints department are really hard to get hold of. By the time it was sorted they told me that as it had taken so long I was no longer entitled to the switching bonus through refer a friend. Next they decided to reduce my overdraft by £1250. They apparently sent me a letter informing me of this change. A letter that was sent to a past address (an address that had a royal mail redirect on it so still should have got to me). the first I heard of this was when the collections team got in contact as I had been over my limit for months. I had logged into online banking several times during this time and there had been no indication that I was over. They forced me into repayment despite being over the limit being down to their lack of communication. After a long complaint I was refunded the fines but the repayments remained on my credit score. They did not inform me that this world be the case and this mark has since prevented me from getting a mortgage. After many complaints I have since been told that they feel that this situation was my fault and not theirs. I am currently complaining to the financial ombudsman as I feel this is unacceptable. Their complaints team are slow and promise responses and then rarely call back. Their opening hours are limited and make calling hard for anyone with a 9-5 job. If you want to have an account where your money and your credit score are in good hands don't bank here. I don't think I have ever had a worse experience with a bank. I wish I had never opened an account with them.
6 dias atrás
by Hana Šulerová
I have chosen to pay £20 fee (over apps which are for FREE within 1st transfer and £3 for the next transfers) for swift payment with Nationwide, as I...Read more
I have chosen to pay £20 fee (over apps which are for FREE within 1st transfer and £3 for the next transfers) for swift payment with Nationwide, as I wanted to make sure the money will reach the destination on time. I chose British pounds to be sent, but instead the amount was taken in CZK from my account, and to top it up, I’ve been told, I have chosen CZK over the British sterling and made me a complete idiot as they try to say it was my fault! EXCUSE ME NATIONWIDE, I know what I’m doing, so why I’M PAYING FOR YOUR ONLINE ERRORS?! Obviously they won’t refund the £20 fee, they will lie the way out of it... So you can top up your pocket money! So I basically paid £20 for sending £47, the exchange rate is nearly 1 unit less then with other services (which is a lot when sending a big amount of money), and I ended up sending the money via Small world money transfer, as anything is better than SWIFT PAYMENT WITH NATIONWIDE! Your leaving customer.......
They allowed my 16 yr old student granddaughter to open a flex account then 4 months later just as her bursary has been paid in by the college they say...Read more
They allowed my 16 yr old student granddaughter to open a flex account then 4 months later just as her bursary has been paid in by the college they say she hasn't provided correct ID and will have to close the account. They refuse to accept any proof from her college which is a large successful recognised local college. Total incompetence.
by Paul Wise
Nationwide building society i’ve talked to them several times to remove my default on my account which was paid in full but they refused to take it...Read more
Nationwide building society i’ve talked to them several times to remove my default on my account which was paid in full but they refused to take it off Either after paying money in full I contact them several times and for the credit I just seem to refuse to take it off the amount is so puny that it’s embarrassing to call them but nevertheless it’s a default that not prepared to leave it until it has been covered the full six years
I don't even know where to start... I first tried to open an account over 2 months ago. It is now finally open but the switch process still isn't...Read more
I don't even know where to start... I first tried to open an account over 2 months ago. It is now finally open but the switch process still isn't completed and I haven't got access to my online banking. I had to call, email and go into branch to sort problems out that weren't my fault SO MANY TIMES. I'm sorry to be so blunt (well, not really), but either Nationwide's policies and practices are from the middle age or everyone who works there is incompetent and useless. Once the switch is completed (I wonder if that'll happen this year) I'll give it a couple of months and if I keep having problems I will close my account and never look back.
by Enache Ramona
My account has been accessed by someone after cloning/taking my credentials, the thief then made transactions on my account on Xmas day, so i call on Xmas...Read more
My account has been accessed by someone after cloning/taking my credentials, the thief then made transactions on my account on Xmas day, so i call on Xmas day for support and THEY ARE CLOSED because of course why would you have a fraud department open during Xmas. So i wait until the 27th ( the transactions were still pending back then) so that i can get hold of ANYBODY from their fraud department, but by then some of the transactions of course start to go through. So i dispute the transactions that went through before canceling my card. Three weeks later and 2 disputes and many phone calls later, they will not refund me at all because the person who did purchases did so by faking my IP address as well so based on that, it must have been me who tried to buy random stuff from Amazon and Game repeatedly for days in a row and must have been still me who did another 40+ transactions to the same websites even AFTER my card was cancelled. And then the fraud person who talked to me tells me i have quite some money on my account ( 4000 pounds roughly) rather implying that i wont miss the 70 pounds that were taken from me and that they wont refund me cause it was me who bought random stuff off the internet. Thanks for the new card you sent me, I will be moving to another bank and warning everyone i know about this bank.
by Alex Ander
I'm extremely happy with Nationwide for the following reasons: 1. Great customer service over the phone - I also have a local branch that looks fine and...Read more
I'm extremely happy with Nationwide for the following reasons: 1. Great customer service over the phone - I also have a local branch that looks fine and never seems to have a queue, but I haven't needed to go there, ever. 2. Great iOS app. 3. No-fee current account that also pays modest in-credit interest. 4. Decent online banking portal (but I do everything via the app anyway). 5. Great credit card service with no fees for international purchases and a modest (now 0.25%) cashback scheme that also supports ApplePay. I really trust the credit card side of things, they have always been responsive and proportionate. In general people review businesses like these only when they have a bad experience, but consider that millions of people use these services without problem daily.
by Richard Thomas
Incredibly nice lady and service from the whole team at the branch. I moved to Natwest for a few years after being with nationwide, worst decision I’ve...Read more
Incredibly nice lady and service from the whole team at the branch. I moved to Natwest for a few years after being with nationwide, worst decision I’ve ever made in banking terms. Back with nationwide now and actually feel valued as a customer.
by Janette Fullerton-Draper
DIRE customer service. My partner has banked with them for over 2.5 years so his salary (not insubstantial) and bills all come out of there. He applied...Read more
DIRE customer service. My partner has banked with them for over 2.5 years so his salary (not insubstantial) and bills all come out of there. He applied for a mortgage at the end of November last year. Received a mortgage in principal at the start of December - all going great. He had a 3hr interview... Showed accounts.... proof of identity - all the usual stuff Then... nothing no calls no emails when call they pass from one customer service rep to another "yes its in process but....." they wanted proof of (substantial) deposit - money laundering - you can understand this. Was sent to them between Xmas and New Year. 3 calls since then and still nothing. We are trying to buy a house.... price agreed, packing at home, removals tentatively booked and yet Nationwide have still to send out a letter confirming that a mortgage is agreed. Been on the phone with them twice more today and NOTHING Formal Complaint raised and NOTHING Vendor of new house now starting to show property to new buyers and still NOTHING USELESS IGNORANT PEOPLE Absolutely devastated with their lack of ability. Take my advice and go somewhere else if you want a mortgage. 8 weeks on and still nothing.
by Matthew ashford
on hold now 30 minutes no response getting the right hump!
Been a member for over 20 years. But every time we've been overseas they've damned well blocked access to my funding accounts causing MASSIVE...Read more
Been a member for over 20 years. But every time we've been overseas they've damned well blocked access to my funding accounts causing MASSIVE inconvenience. 1/ We were crewing a tall ship from Antigua to Barbados. We warned Nationwide where we were going and what we were going to do. Yet without warning they blocked my VISA card. So I couldn't pay onshore expenses like for accom., ship fees, food, etc., etc. It took 3 hours of flaky Skype to contact VISA and get them to unblock the card. They said that they could send a new card to my UK address - b. idiots. 2/ Paid an important UK Government fee of £1500 online. Nationwide blocked the payment and barred my VISA card . Went to the bank branch, they refused to unblock it. Had to wait 10 days for a new card, which was then sent unregistered to my flat in a high crime area. Meanwhile I could only make 3 payments to anything via my branch. 3/ Now we are stranded in Australia. Nationwide have totally wrecked our 'end of life' trip to Australia and New Zealand. They have blocked my VISA card that so we can't buy flights, or accom. and I can't top up our emergency Post Office Money Travel Card. They have denied my access to my considerable funds for this trip. And I can't even call them because they have barred the auto / manual top up of my phone. This is all going to cost Nationwide dear - all of my not inconsiderable investments and savings will be dismantled and withdrawn when we get home, and all monetary social media forums will be advised of their incompetences.
by Arezou Salehi
I can not emphasise enough how slow and inefficient nationwide customer service is. For a simple task, today I spent almost 2h in the queue over the...Read more
I can not emphasise enough how slow and inefficient nationwide customer service is. For a simple task, today I spent almost 2h in the queue over the phone. I just opened a Barclays account and am going to switch shortly.
Generally ok - but sometimes... they know how to ruin your day. I made lots of payments with their credit card over past few years. I made few payments to...Read more
Generally ok - but sometimes... they know how to ruin your day. I made lots of payments with their credit card over past few years. I made few payments to Home Office and there never was a problem - but suddenly... few days ago they texted me and called me about my payment and blocked it because of "fraud suspicion"... TO HOME OFFICE?!?!?!?!? How often do people do fraudlent payments to Home Office? After I answered the call they said "I am sorry for the inconvenience - now you can do the transaction again!!!???" I cannot make it as they destroy payment slips after it doesn't go through and you cannot just repeat it and call them. I had to make lots of calling and effort to sort it out. I lost few hours and some money because of this. I am cancelling my credit card in 2 weeks time... I had mortgage with you, current account and savings and this is how you said thank you ....
by Dan Courtney
Incompetent, timewasting and terrible customer service. I was a Nationwide customer for ten years. As part of my divorce settlement I needed to remove my...Read more
Incompetent, timewasting and terrible customer service. I was a Nationwide customer for ten years. As part of my divorce settlement I needed to remove my wife from my mortgage. My wife did not work throughout our marriage and the initial mortgage was offered to us based solely on my earnings. Since I took the mortgage out my wages have increased, my outgoings have reduced, I am debt free and my credit score is 999. After completing a ton of forms and having to attend a lengthy meeting with an advisor in branch I was told that I would be contacted within 48 hours with a decision. The guy never contacted me again. I called a week later and was told that my application had been refused. I applied for a slightly bigger mortgage with Halifax which I was offered within a few days. No idea why Nationwide refused me. With the xmas holidays there has been a 2 month wait for the Halifax mortgage to be completed. So I called Nationwide and went through changing the direct debit details from my ex wife's account to mine. At the end of the month I received a letter telling me that direct debit payment had failed and my account was in arrears. Of course they had failed in the simple task of changng the direct debit and were still using my ex wifes details (she had cancelled her direct debit). They had also reported the late payment to credit agents so my credit score was now damaged. I went through a lengthy phone call, made payment with my debit card, recieved apoligies, was told that the late payment would be removed from my credit report and assured everything was sorted. Sure enough, exactly the same thing has happened this month. Thank goodness my mortgage transfers to Halifax next week, I have absolutely had enough of Nationwide's timewasting and incompetence. The ladies in the local branch are very pleasant though :)
Fantastic bank, moved over from Barclays after getting poor customer service for years and it's like a breath of fresh air! Fantastic customer service on...Read more
Fantastic bank, moved over from Barclays after getting poor customer service for years and it's like a breath of fresh air! Fantastic customer service on the phone. A nice lady called Rosie helped me set the account up and any questions they are more than happy to help :)
Excellent customer service in branch and by email. Good and cheap products. I have been banking with them for three years. Also, the only nationwide...Read more
Excellent customer service in branch and by email. Good and cheap products. I have been banking with them for three years. Also, the only nationwide Building society, and according to all rankings the most ethical one.
by William Clarke
See my earlier review dated June 2017. Would give zero if I could. Service has gone from good to rock bottom over last couple of years. Have had a credit...Read more
See my earlier review dated June 2017. Would give zero if I could. Service has gone from good to rock bottom over last couple of years. Have had a credit card for many years without problems until quite recently. Now card still randomly and repeatedly blocked when buying quite ordinary things online, without even the chance to Verify by Visa! Put in formal complaint in June 2017, which was acknowledged, but nothing heard since. I'm a model customer, always paying in full and on time. Have now asked their half-witted, slow answering, telephone contact staff to cancel the account, with further complaint about previous complaint not being dealt with. They are just letting me go with no apology! Good riddance to them from my point of view. What a shame though for their reputation and future!
by Patrick Collins
I received a message via text from Nationwide Fraud, saying I need to call them, 1 hour later waiting on the phone - no answer. I rang several other...Read more
I received a message via text from Nationwide Fraud, saying I need to call them, 1 hour later waiting on the phone - no answer. I rang several other numbers no reply. I even rang the Internet Banking Number which states available 24 hours a day. 45 mins later listening to the same crappy song. I honestly do not know if the office has people working or if closed. The automated voice keeps saying ' we will put you through to someone soon'. I would hate to think if I ever got attacked and needed to cancel all my Nationwide card quickly if I was mugged. This is truly appalling service. I have seen a big decline in your service having been with you guys for 30 years. I got a message to say I would get a call back to my phone at 6pm and it is now 21.15pm what utter rubbish service. I think I will move from Nationwide once I finally get this sorted. I am locked out my account so do not even know if my funds are safe. I have rang your emergency numbers - no reply. I can't get to speak to anyone - just some automated voice. Seriously bad service
Terrible service! Don’t even waste your time. Having been a Nationwide mortgage customer for 5 years I can vouch that the service they provide is...Read more
Terrible service! Don’t even waste your time. Having been a Nationwide mortgage customer for 5 years I can vouch that the service they provide is terrible. When it came to remortgaging at the end of our fixed term they then put us through hours of paper work and going back and forth just to say they wouldn’t remortgage us. Wouldn’t accept my husbands bonuses or my over time despite accepting them when we first signed up 5 years ago. They keep trying to slap us with extortionate early repayment charges (Nationwide are among the worst for these) even though our term finishes in a matter of days and we haven’t left yet. Our mortgage was fixed at 3.99%, it’s gone down loads and the “normal” end of term rate is 3.99% so how can a ERC be applied? They’ve made a ton of money off us already. We have never missed a payment during our term and are financially better off than 5 years ago, I cannot get over that they would treat their loyal customers in this way. They were rude, smarmy, inflexible and I can’t stress further that they will waste your time. We have since had a mortgage approved by Natwest and had NO problems with them. They even offered us a lower rate than Nationwide had on the table. So alls well that ends well.
by Jewel Haye
Worst bank in the world. Banked with them 20 years. Saved in the excess of 50k in ISA. Yet they don't offer me a credit card and mortgage lol.
by Chrissie Ayres
Been a Nationwide customer for over 2 years and caused me nothing but grief !!! for starters each time i go into the bank to pay money in the clerk makes...Read more
Been a Nationwide customer for over 2 years and caused me nothing but grief !!! for starters each time i go into the bank to pay money in the clerk makes me count out my own money before they do ? ? ? WHY ? for example i turned up with 1000 pounds in cash all neatly rolled up but the clerk made me unwrap it and count it out on a table in front of everyone so embarrassing, then the final straw was i noticed suspicious activity on my account so wanted to cancel my card but no online service to do so, so tried phoning the bank , waited over an hour but never got through to anyone by phone , so in the end took my savings out in cash and went to another bank!!! so unprofessional i hope Nationwide gets closed down.
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