TorFX - análisis independiente

Todo lo que necesita saber antes de enviar dinero con TorFX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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2 332 opiniones de clientes sobre TorFX - Trustpilot


hace 4 horas
by Dave Perry

5 stars

Fast and Easy

Simple/easy process with good rates via website - what more needs to be said. Thank You

hace 4 horas
by Yudee

3 stars

contact your customer when needed more information

I do understand that you have procedures of transferring money and asking questions what is the money for or who is the recipient for the first time...Read more

I do understand that you have procedures of transferring money and asking questions what is the money for or who is the recipient for the first time transferring. However I think its your responsiblity to contact your customer to ask those questions not having your customer waiting and keep checking the account. First time I transferred the money to your account and sat here waiting and waiting. 4 days later, I had to follow up myself. And the answer was you blocked the money due to the difference of the names of the account. and after releasing the money and transferring to Thailand again, I had to followed up with you myself as it has been 4 working days. And the answer was again you needed more information from me. Then please contact your customer when you need more information instead of letting your customer waiting for so long. But one good thing about your customer service is when I called to the call centre for the first time, she actually had the information right away and gave me the right answer. And the second time I emailed, Matthew (Account Manager) had replied as soon as he could to my emails. Thanks to both of them.

hace 1 día
by Stephen P

5 stars

Excellent friendly service

I recently decided to enlist the services of TorFX based on the good reviews I had read in various journals. I now feel that I definitely made the right...Read more

I recently decided to enlist the services of TorFX based on the good reviews I had read in various journals. I now feel that I definitely made the right decision. From the very first contact I had with them I found that all the TorFX staff were extremely helpful and friendly and that they patiently answered all my questions and clearly explained the processes involved when using their foreign exchange services. So far, I have only executed one transaction with TorFX but that went seamlessly, clearly saving me money vis-a-viz the High Street banks. Although I only have limited experience of using TorFX to date, I feel confident that they will continue to provide excellent service so would certainly not hesitate to recommend this company based on my own experience so far.


Más críticas

hace 1 día
by Derek Foote

5 stars

A single phonecall no messing around …Christmas gift to sons family in Oz.

A single phonecall no messing around and my transfer of Australian dollars was completed in just a few minutes. Confirmation detailing the transfer dates...Read more

A single phonecall no messing around and my transfer of Australian dollars was completed in just a few minutes. Confirmation detailing the transfer dates and details was emailed next day, brilliant service, I am very impressed.

hace 2 días
by bryan saull

5 stars

Excellent experience especially for the …

Excellent experience especially for the novice sending a payment abroad for the first time, they really look after you on a personal level and keep you...Read more

Excellent experience especially for the novice sending a payment abroad for the first time, they really look after you on a personal level and keep you informed at every step. Thank you Chris Clemens for your patience and assistance. If I buy another classic car ''I'll be back''.....

hace 4 días
by Ahmed

1 stars

An absolutely disgusting company do not …

An absolutely disgusting company do not ever ever use them I made three transfers with them all were very problematic and took much longer than promised...Read more

An absolutely disgusting company do not ever ever use them I made three transfers with them all were very problematic and took much longer than promised on there website. When I did call for assistance they would always say we just received an email from the recieiving bank and we need to update them. I inquired with the banks and they said the hold up was with TorFX and that this delay rarely happens. With TorFX it happened 3 times with me. I was left stranded in a foreign country with a young family. Please stay clear of this company.

hace 4 días
by June

5 stars

Excellent

Excellent, James gave me outstanding service updating me on a regular basis. Used the online transfer Uk/Can arrived into Canadian account 18hrs later...Read more

Excellent, James gave me outstanding service updating me on a regular basis. Used the online transfer Uk/Can arrived into Canadian account 18hrs later with a very good exchange rate, will definitely use them in the future

hace 5 días
by Martin Dalton

5 stars

All very straight forward

All very straight forward. I moved to a new country and its a tense time moving most of your wealth via cyberspace, but all went through fairly quickly....Read more

All very straight forward. I moved to a new country and its a tense time moving most of your wealth via cyberspace, but all went through fairly quickly. Thanks

hace 5 días
by Anthony Stokes

5 stars

Very helpful throughout the process

Very helpful throughout the process

hace 5 días
by Hilary Gooding

5 stars

Money transfer from Spain.

Really helpful, and took so much pressure off my shoulders. Thank you so much.

hace 6 días
by Dave

5 stars

Excellent service and exceptionally knowledgable Account Manager

Excellent service from my account manager who helped me through the whole process.

hace 6 días
by Joey Dollars

5 stars

Professional people

Professional people. Excellent communicators.

hace 6 días
by Robert

5 stars

Very helpful and prompt service

Very helpful and prompt service. Would definitely recommend.

hace 6 días
by Laimonas A

5 stars

Excellent

Excellent - quick and reliable

hace 6 días
by Zel

5 stars

Excellent

Excellent! Very happy with the experience.

29/11/17
by samuel

5 stars

Excellent

Worked as planned. Service is good as advertised. My account transfer agent was patient and solved problems, advised etc. I only had problems with...Read more

Worked as planned. Service is good as advertised. My account transfer agent was patient and solved problems, advised etc. I only had problems with getting the money to TorFX in the first place, dealing with family and banks in Aus was most of the work. Thanks, unlikely i will need to use a service like this again but for people who do its worth keeping the account.

29/11/17
by Сергей

2 stars

Did not like

Without documents you can't even see the functionality as done in similar systems. To send your documents is not known where neponjatnostej what?...Read more

Without documents you can't even see the functionality as done in similar systems. To send your documents is not known where neponjatnostej what? Moreover, unlike the Bank there are no guarantees. Not responded to the request by email but filled up with spam!

24/11/17
by Clive

5 stars

Excellent

Excellent, friendly, support without the high pressure sales and gimmicks. Everyone I spoke to gave the feeling of dealing with a family firm who cared...Read more

Excellent, friendly, support without the high pressure sales and gimmicks. Everyone I spoke to gave the feeling of dealing with a family firm who cared about every customer. Useful, timely, and accurate information and an efficient service when the transfers were required.

24/11/17
by Stephen Ross

5 stars

Thanks for everything you have done for …

Thanks for everything you have done for me, it was a stressful time and you guys were amazing. You helped to make the whole thing more relaxing with your...Read more

Thanks for everything you have done for me, it was a stressful time and you guys were amazing. You helped to make the whole thing more relaxing with your reassurance and being able to answer all my questions. Thanks again from the Ross family.

23/11/17
by T Wood

5 stars

Easy to convert money with good rates

Easy to convert money with good rates

22/11/17
by JvG

1 stars

WARNING- TorFX fast growth resulting in …

WARNING- TorFX fast growth resulting in major resourcing issues. They have left me with appalling service and have made the whole experience very...Read more

WARNING- TorFX fast growth resulting in major resourcing issues. They have left me with appalling service and have made the whole experience very stressful. They do not honor time frames. Their compliance ‘team’ can/will delay the transfer of funds by several weeks even after they have sent you written confirmation that the transaction complies and confirmation that the transaction was successful. I will NEVER use them again.

22/11/17
by Simon S

4 stars

First time user of TorFX and impressed

First time I've used TorFX and recommended to me by my SJP Financial Advisor. Excellent service from my account manager, Caroline, throughout. The only...Read more

First time I've used TorFX and recommended to me by my SJP Financial Advisor. Excellent service from my account manager, Caroline, throughout. The only time things weren't so clear was when I couldn't speak to her personally and the back-up did not seem quite so switched on to my requirement. Overall, happy to recommend.

18/11/17
by Geoffrey croft

5 stars

very satisfied

very satisfied, only slight problem at first as i had not registered my wife as a third party , once I had done this the money went through successfully.

18/11/17
by Stephen Davies

5 stars

Very smooth transfer

Very smooth transfer. Kept me informed throughout the process.

17/11/17
by Mark Millar

5 stars

Well informed

My transaction was not particularly large, however I received great service and would recommend TorFX to anyone.

17/11/17
by John Morris

5 stars

Ideal International Funds Transfer Company.

Very easy process; greatly superior rate to the high street banks. Exceedingly helpful staff. Promises delivered without complexities. Would use and...Read more

Very easy process; greatly superior rate to the high street banks. Exceedingly helpful staff. Promises delivered without complexities. Would use and recommend TorFX without reservation.

17/11/17
by Jana

5 stars

Great help and advice all the way

Great help and advice all the way, thank you

17/11/17
by Sarah Booker

5 stars

Excellent service

I contacted several companies before deciding to ask Hazel at TorFX to manage my currency transfer and was very happy with my decision. The process was...Read more

I contacted several companies before deciding to ask Hazel at TorFX to manage my currency transfer and was very happy with my decision. The process was straightforward and stress-free. The service was informative and professional but also felt personal. The whole process was new to me but Hazel was friendly, reassuring and very efficient. I have already recommended TorFX to others and wouldn't hesitate to use them again myself.

17/11/17
by Cheryl Collinson

5 stars

I have dealt with Hazel a couple of …

I have dealt with Hazel a couple of times recently and she is very helpful providing me with excellent level of service. I will definitely use TorFX for...Read more

I have dealt with Hazel a couple of times recently and she is very helpful providing me with excellent level of service. I will definitely use TorFX for all my transfers to France in the future.

17/11/17
by George Hjipieris

5 stars

Exchange and transfers

Over the last few years I have used a number of companies to exchange GBP to Euro and transfer from UK to Cyprus. Since I came across TorFX about 18...Read more

Over the last few years I have used a number of companies to exchange GBP to Euro and transfer from UK to Cyprus. Since I came across TorFX about 18 months ago I haven't used anybody else. They have always given me a competitive exchange rate and the transfers have all gone smoothly. Their service has been very friendly and efficient and I would highly recommend them.



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Hechos clave sobre TorFX

Servicio

Tiempo para abrir una cuenta -
Opciones de envío Cuenta Bancaria
Opciones de retiro Cuenta bancaria
Cantidad mínima -
Cantidad máxima -
Idiomas disponibles
English
Documentos requeridos -

Información de la empresa

Tipo de servicio proporcionado Foreign exchange companies
Activo desde -
Oficinas centrales -

Información de contacto

Contacto de soporte -
Hora de servicio -


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Avenue d’Ouchy 4
1006 Lausanne
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