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592 opiniones de clientes sobre Natwest - Trustpilot


hace 23 horas
by Dmitrijs

1 stars

Close my business account without any …

Close my business account without any latter , cancel all my direct debit , hold my money , have made miss payments , not recommended this cheap bank ! In...Read more

Close my business account without any latter , cancel all my direct debit , hold my money , have made miss payments , not recommended this cheap bank ! In Branch not working professional stuff ... Discriminated people who not speak proper english be aware !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

hace 1 día
by Ali

1 stars

Terrible customer service

Terrible, terrible customer service. I was a victim of fraud and the 'customer service' I received was pitiful. I felt like Natwest tried to profit from...Read more

Terrible, terrible customer service. I was a victim of fraud and the 'customer service' I received was pitiful. I felt like Natwest tried to profit from my misfortune- offering me loans, telling me I'd be charged for payments I couldn't make, charging me for the overdraft I had to take out to cover the direct debits etc. Expect to spend hours on the phone trying to sort things and be ready to be passed from pillar to post. I'd been a customer for nearly 20 years, not any more.

hace 1 día
by vincenza

1 stars

uk insurance Natwest whom i have banked …

uk insurance Natwest whom i have banked with are such devious crowd of people working for UKinsurance i made a claim on my insurance . i had several...Read more

uk insurance Natwest whom i have banked with are such devious crowd of people working for UKinsurance i made a claim on my insurance . i had several people phoning me asking me several questions i got so confused .that uk insurance said i was lying and closed the case i lost all my jewellery . UK INSURANCE not nice people


Más críticas

hace 1 día
by Jim Novak

5 stars

Brilliant Company

Brilliant Company, fantastic customer service, been with them for over 20 years have numerous personal accounts and business accounts, overdraughts,...Read more

Brilliant Company, fantastic customer service, been with them for over 20 years have numerous personal accounts and business accounts, overdraughts, credit cards etc and every part of the company has been fantastic especially when i've needed financial help, which tends to be when you want your bank to step up

hace 1 día
by Mr. Cox.

1 stars

Open at 9 start work 9.30.outrageous

Southend branch opened at 9 ,some staff start work at 9.30,so long wait ,because staff not doing nothing to 9.30,disgusting.

hace 3 días
by Philip Cutcliffe

1 stars

Awful user experience

Awful user experience. Internet banking is the worst I have used; key features like being able to download transactions are broken. When you phone there...Read more

Awful user experience. Internet banking is the worst I have used; key features like being able to download transactions are broken. When you phone there are long wait times poorly structured automation. When you finally talk to someone it is a computer said no kind of response. Shifting my business account now.

hace 3 días
by Wungus Huynh

5 stars

I can't fault them!

Let's be honest, you won't get many people who go online, to write a positive review about an internet company, phoneline company, and banks! As many...Read more

Let's be honest, you won't get many people who go online, to write a positive review about an internet company, phoneline company, and banks! As many people just don't. Seeing alot of negative reviews below, maybe I'm just one of the lucky ones! Few months back, I had an authorised payment processed by a hotel I did not confirm on Booking.com. Natwest immediately refunded me the money back into my account, within a few days. Today, an atm machine short changed me £40, and again, Natwest told me they will refund me back within one workday day, no quarrels, hassle free! I couldn't fault them since my time with them. And I find their mobile app the best bank app.

hace 4 días
by Amar

1 stars

have several bank accounts with them …

have several bank accounts with them due to Lloyds taking forever to open mine so had to open with natwest. what a mistake, shambles from top to bottom,...Read more

have several bank accounts with them due to Lloyds taking forever to open mine so had to open with natwest. what a mistake, shambles from top to bottom, worst bank i have ever come across, incompetent, no relationship manager ever, no one to call, cannot stand them,will be looking to move to another with 7 day switch.

hace 6 días
by Stig O'Hara

2 stars

Very poor service.

Signed up awhile ago for Natwest's text service where they inform you if your current account goes overdrawn and supposedly allow you time to rectify the...Read more

Signed up awhile ago for Natwest's text service where they inform you if your current account goes overdrawn and supposedly allow you time to rectify the situation. Today I had such a text, the only problem being that the account went overdrawn at 6.30 am and the text wasn't received until 4.30 pm - and on a Friday, too. NOT the first tme this has happened but, whereas before I could go into my local branch to resolve the issue, this has now been closed down. Phoned customer services to complain. Waited 15 minutes before my call was answered. Explained the situation reasonably and politely. Was put on hold. And then cut off. I hate Natwest.

hace 6 días
by BD P

1 stars

I must say the standards with Nat-west …

I must say the standards with Nat-west banking are falling and the phone customer services is terrible, today asked about a transaction only to be talked...Read more

I must say the standards with Nat-west banking are falling and the phone customer services is terrible, today asked about a transaction only to be talked over by a rather rude and impertinent lady and was not helpful at all!!!

hace 6 días
by dan

1 stars

The worst service from a bank i have …

The worst service from a bank i have ever had. With all the issues banks are having you would think they would want to keep customers happy but instead...Read more

The worst service from a bank i have ever had. With all the issues banks are having you would think they would want to keep customers happy but instead they couldnt care less about us as long as there big wigs are making money us customers are forgotten about. Bunch of greedy untrustworthy pric**

hace 6 días
by Kirsty

5 stars

♻️

I have to say I’ve been with Natwest since 2013 & I’ve not had any problems. I use the app for keeping track of my finances online & whenever...Read more

I have to say I’ve been with Natwest since 2013 & I’ve not had any problems. I use the app for keeping track of my finances online & whenever I’ve gone into my local branch, they’ve always been friendly & helpful. I get notified monthly of my online statement & of any changes/Maintenence on the app etc. Best bank I’ve been with. Long may it continue.

07/12/17
by Karen Elizabeth Evangelista

2 stars

If only NatWest didn't include staff.

I have had a great 4 years with NatWest, I have been using the online banking app format which is so straightforward and handy, and did not have to speak...Read more

I have had a great 4 years with NatWest, I have been using the online banking app format which is so straightforward and handy, and did not have to speak to one member of staff in all that time. And if I didn't need to speak to members of staff, like I've had to in the last few weeks, it would have been five stars. I think that says it all

07/12/17
by Alan Poole

5 stars

Wonderful service

Our Rotary clubs organise a Xmas Parade that raises about £2,500 of mostly loose change via a bucket collection. It has to be banked. the NatWest staff...Read more

Our Rotary clubs organise a Xmas Parade that raises about £2,500 of mostly loose change via a bucket collection. It has to be banked. the NatWest staff at Oswestry couldn't have been more helpful. Wonderful service above reasonable expectation.

06/12/17
by Marius

1 stars

The worst bank i’ve ever worked with

The worst bank i’ve ever worked with, no protection against fraud, no returning money policy, nothing! Very disapointed! I will not recomand anyone to...Read more

The worst bank i’ve ever worked with, no protection against fraud, no returning money policy, nothing! Very disapointed! I will not recomand anyone to work with this bank

04/12/17
by Heapsteriser

1 stars

Honestly the worst banking provider ever!

I joined NatWest in 2016 and I have not only received extremely rude customer service, but I have had my accounts forcefully closed down stating in their...Read more

I joined NatWest in 2016 and I have not only received extremely rude customer service, but I have had my accounts forcefully closed down stating in their own words that "I am not aloud to continue banking with NatWest or the Royal Bank of Scotland". So you provide me with awful banking services, do not assist me with the queries or issues I have, be extremely rude to me and then get offended when I treat you exactly the way you are all treating me? I'm not going to roll over whilst you crap on me... not a chance! In fact closing my accounts down is the best thing you ever did! I am with a different provider now and they are 100 times better than this crapfest! Not recommended one bit to anybody...

03/12/17
by Christine Mammah

1 stars

NEVER RECEIVED monthly statement even …

NEVER RECEIVED monthly statement even though I requested that my statement should be sent monthly since Jan 2017. Terrible customer service on the phone...Read more

NEVER RECEIVED monthly statement even though I requested that my statement should be sent monthly since Jan 2017. Terrible customer service on the phone and will be happy to close my account ASAP.

03/12/17
by JeffandSue Tolman

1 stars

Illogical and inhuman bank

Closed account and refused to give outstanding credit balance back. Took three weeks. Closed local branch and so my daughter had to open account with new...Read more

Closed account and refused to give outstanding credit balance back. Took three weeks. Closed local branch and so my daughter had to open account with new bank. Refused to transfer outstanding credit balance unless she went in in person , but they had closed the branch!!!! Absolute idiots . Would never use this bank again. If they are like this when you are in credit goodness knows what they do if you overdraw! Probably send round bailiffs!

03/12/17
by Meynell SC

1 stars

Another One Bites The Dust

So here we are, Nat West has decided to close the last bank in Penistone - despite assurances twelve months ago that they would remain open. That will...Read more

So here we are, Nat West has decided to close the last bank in Penistone - despite assurances twelve months ago that they would remain open. That will leave us with no banks at all in a town of some 25,000 people, and growing very fast. When the second last bank closed in 2016 (HSBC), Nat West mopped up most of these clients on the assurance they would remain open. It is likely there will be no secure cash points in town now (one of the other two available is known to have been scammed) Weak government with a conspiracy to force us into internet banking and a cashless society I think! Penistone is now left with only one financial institution - (YBS), for the moment, offering no cash machine and limited opening.

02/12/17
by Amber Smith

1 stars

If there was a zero star option they …

If there was a zero star option they would be receiving this. I have had persisting troubles with Natwest, and have received very unfriendly and unhelpful...Read more

If there was a zero star option they would be receiving this. I have had persisting troubles with Natwest, and have received very unfriendly and unhelpful advice every-time that I have approached them. I would strongly recommend that nobody chooses this bank, as they are useless and their customer service is absolutely appalling. I am very disgusted with Natwest.

02/12/17
by selebrate w

1 stars

Poor service bank

If there got 0 start I definitely give 0 star, this is about aberdeen NatWest bank, I imagine this definately really poor bank, never can do like what...Read more

If there got 0 start I definitely give 0 star, this is about aberdeen NatWest bank, I imagine this definately really poor bank, never can do like what they said. The staff in the bank even doen’t Have commen sense. I applied the current account online, then I got the letter from here said let me take the provisional driving licence and address approvement to the branch. Then I did, but the staff said like stupid. Said your driving licence’ s address is different to the the one you applied and also letter’s title is mrs but the driving licence says ms. I think ID identification is Just identification. Why needs the address is same. Why they still need address approvement. Ms and mrs is the common sense. They are the same think. Really stupid staff. I think this is why there is very quiet in the bank. Some staff like this. Won’t be busy any more. Definately won’t use and or introduce to my any friends and relitives. Poor service bank.

01/12/17
by Nick

1 stars

So I opened a Natwest Adapt account for …

So I opened a Natwest Adapt account for my 14y son. He put some money in over the counter, he can text for his balance. Got a debit card, everything...Read more

So I opened a Natwest Adapt account for my 14y son. He put some money in over the counter, he can text for his balance. Got a debit card, everything fine until... I transfer some money in from my account (on a Thurs). Come the weekend the money isn't showing. I check the sort code and account number I credited with his statement, all correct. Wait until the following week, still nothing. Check with my bank, yes the money has gone. Phone Natwest .. first off I'm holding for 5+ mins. I bank with First Direct, I'm not used to holding .... Anyway eventually get through, assistant pleasant enough, wants to help, get through security, they speak to my son to verify I'm OK to deal with his account. She takes the details of the transaction and put me on hold. Comes back 2 mins later, "oh the systems that I need to access aren't available at the moment" ?? I ask if this is the normally the case, apparently it is. So it's not 24hr banking then. Then I'm told I'll have to call back tomorrow between 8:00am and 8:00pm. Come on this is 2017!!! Do the computers systems need to sleep at night? No "hot" backups? I'm going to hopefully sort this out tomorrow and then close the account. Very poor service. Would not recommend Natwest to anyone.

01/12/17
by leandra Le Maistre

1 stars

Terrible bank

Terrible bank They keep taking money out of my account but can't tell me where it's gone today they have taken another £130 off me so going to...Read more

Terrible bank They keep taking money out of my account but can't tell me where it's gone today they have taken another £130 off me so going to hopelessly try to get it back tomorrow .doubt I'll see my money as their customer service is shocking and they couldn't care less

01/12/17
by Ollie Taylor (Photographer)

1 stars

Blocked a card to stop payments coming …

Blocked a card to stop payments coming out, received new card. 9 Days later a company put in for £897.93 without authorisation, and finally took it out...Read more

Blocked a card to stop payments coming out, received new card. 9 Days later a company put in for £897.93 without authorisation, and finally took it out 14 days after the new card was received, off the old card number. After speaking with Natwest on the phone they assured me, no money could leave this account off the old card. Clearly I would have moved the money if I had known it was not safe. Nobody I know can understand this, including my other bank which indicated they would not have allowed the transaction. Apparently this is my fault according to Natwest as I must have authorised this prior according to them! They have pointblank refused to refund the money, absolutely ludicrous, left me with no money to pay the rent this month, not happy with all our tax money, they still continue to be blazay with our money. CROOKS How the hell they think this is acceptable is beyond me.

01/12/17
by Rachel Cooban

1 stars

Tried to switch to a student account …

Tried to switch to a student account online TWICE after being told at the branch I needed to do it myself at home? The online service said my switch had...Read more

Tried to switch to a student account online TWICE after being told at the branch I needed to do it myself at home? The online service said my switch had been successful TWICE but neither times has anything changed regarding my account. Pathetic

30/11/17
by John M

1 stars

UNCARING AND POOR

Had an issue (another one!) but after complaining I found them to be uncaring and dare I say arrogant in their attitude to long standing customer (but not...Read more

Had an issue (another one!) but after complaining I found them to be uncaring and dare I say arrogant in their attitude to long standing customer (but not for much longer)

29/11/17
by Adam W

1 stars

I requested this company to block a potential transaction.

I requested this company to block a potential transaction from coming out of my account. They didn't do it. The lady I spoke to just fobbed me off. And I...Read more

I requested this company to block a potential transaction from coming out of my account. They didn't do it. The lady I spoke to just fobbed me off. And I really am fed up of using this bank. I will be changing banks when I get around to it. I urge other people not to use this bank as the customers aren't valued here.

26/11/17
by Mercedes Perez

1 stars

Not even 1 star..,ignoring fraud

Not even 1 star. 0!! My credit card has been stolen. NatWest are forcing me to say a fraudulent transaction is not fraud in order to make it easier. The...Read more

Not even 1 star. 0!! My credit card has been stolen. NatWest are forcing me to say a fraudulent transaction is not fraud in order to make it easier. The pin service is obviously compromised as I am able to prove it. But they think it's impossible. This undermines the entire pin system, as you are closed to hearing about a case where your pins are able to be cracked. I will look into cancelling my accounts with you because of your unreliable fraud process. Very worrying.

25/11/17
by Nasreen Ali

1 stars

The worst possible bank you could have

The worst possible bank you could have. Be prepared to wait for your hard earned cash to be returned to you.

25/11/17
by Jessica

1 stars

Useless tw*ts

Useless tw*ts! Got a debit card and a credit card with Natwest (this is soon to change). Live chat is totally useless too as anything you ask on live chat...Read more

Useless tw*ts! Got a debit card and a credit card with Natwest (this is soon to change). Live chat is totally useless too as anything you ask on live chat they will ask you to call up? I have a standing order setup for the last working day of the month - which i was promised by the agent would be taken on the last working day of the month. However it is always taken before the last working day of the month which sends me in to an unarranged overdraft and i am charged. I have totally given up on trying to get this sorted now. My credit card was blocked for no reason at all - not reported lost/stolen and no where near the credit limit. I wasnt advised of this by natwest - i was left to find this out myself when i put petrol in my car then couldnt pay for it as my card was blocked. Today is the busiest day of the year for online shopping but i can not use my card and i have been trying to get this sorted via telephone and via live chat all morning but keep getting put through to the wrong departments and given the wrong numbers. Literally at the end of my wits with natwest. Would NOT recommend and will not be continuing to bank with them.



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