Nation Wide - Niezależna recenzja

Wszystko, co potrzebujesz wiedzieć przed przesłaniem pieniędzy za pomocą Nation Wide



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

499 recenzji klientów na Nation Wide - Trustpilot


2 dni temu
by Daphne Grantham

1 stars

Don't expect to be believed when things go wrong…

I used the ATM outside of my local branch for a with-drawl when the money was being presented it came forward under a minimum of 2cm, you could only just...Read more

I used the ATM outside of my local branch for a with-drawl when the money was being presented it came forward under a minimum of 2cm, you could only just see the bottom edge of cash notes, have never seen money come forward so slightly; whilst trying to pull them forward the flap came down and the money went back in;card and receipt came out, luckily the branch was open so made a report of the incident at the service desk was told it would take up to 9 working days to credit back to my account, I fully realized they would have to check up on the cash balance in the ATM; I found it an awkward position to be in; for all they knew it looked like the with-drawl had gone through, but all I had was my card and receipt; today it is 15 working days so went back to my local branch who phoned Head Office, was then told a letter was being sent out "Declining" the refund. What does that make me a LIAR that is the only message I can take from this action surely when the ATM money is cashed up there would be a credit of money not taken,surely there has to be a check-up on with-drawls and the money in the ATM. I will never trust their ATM again, and trust in Nationwide has plummeted to a point I have to consider if I've no trust in them is it worthwhile staying with them? what really surprised/no shocked me was on the review page how bad the ratings were!!!

2 dni temu
by fourtytwo

1 stars

steadily getting worse and worse

I have been a customer for many years yet in the last few I have had to increasingly complain for various reasons most lately due to there appalling...Read more

I have been a customer for many years yet in the last few I have had to increasingly complain for various reasons most lately due to there appalling telephone service. This month together with my current account statement I received 22 pages of terms and conditions that were so small as to be barely legible that I was supposed to read, as you can imagine those portions I managed to decode were backside covering ensuring the bank had no responsibility for anything whatsoever and it was all the customers fault. These people are a disgrace and so is the so called regulator for not stamping on them.

3 dni temu
by Martin Green

1 stars

Rubbish Customer Service

Customer Service Line is NOT contactable. I am buying a house and transferred the funds by Chaps. After 2 1/2 hours the money had not gone from my...Read more

Customer Service Line is NOT contactable. I am buying a house and transferred the funds by Chaps. After 2 1/2 hours the money had not gone from my account and its 4:30 Friday. Rang the Sevice Desk, after 20 minutes gave up. This is not the Inland Revenue, they are a commercial business who need us as customers. I intend to move to a bank who I can contact.


Więcej opinii

3 dni temu
by Adam Russell

1 stars

The app is useless and you cant setup …

The app is useless and you cant setup payments on it. The login process onto online banking is longwinded and the card reader is too big to carry about...Read more

The app is useless and you cant setup payments on it. The login process onto online banking is longwinded and the card reader is too big to carry about with you. Telephone banking is pointless because all they do is tell you to login online or go to branch to try and do the simpliest things that can be done on other banks apps easily.

4 dni temu
by Matthew

1 stars

Poor communication, and can't refund payments taken in error

1 Star is a compliment, I came into a branch to do a transfer of equity for my nationwide mortgage, a payment was taken for the transaction of £125 and...Read more

1 Star is a compliment, I came into a branch to do a transfer of equity for my nationwide mortgage, a payment was taken for the transaction of £125 and another payment for £125 was taken in error. After noticing the payment error the next day i contacted Nationwide, I now have spent the last 10 days trying to get the payment taken in error refunded. I mentioned that this was unacceptable as they had taken a cash payment from me and i would like the cash returned either onto my card or into my account. Since then i have spoken to several customer service representatives, branch managers, area managers, line managers who have all failed to call me back and resolve the issue. We are now nearly 2 weeks after the payment was taken in error and the payment still has not been refunded. I went into the local branch where the error was made with a customer representative on the phone to try to get customer services to communicate with the branch to resolve the issue as no notes or communication existed around who was making the payment. Today i have been assured that the payment had been made however it is still not showing in my account. After nearly 2 weeks of calling nationwide nearly everyday i am no closer to receiving the monies owed. I am at the point where i ready to cancel my mortgage with Nationwide to move it to my current bank. I am the one who is trying to resolve the situation as it doesn't appear anyone at Nationwide is prepared to resolve this situation. I estimate i have spent 7 lunch breaks speaking to representatives at nationwide, and several hours of telephone calls, i have been told that paying money back is not straight forward, really .... even my local Londis can make refunds instantly either by cash or onto my card. Nationwide has Incredibly poor customer service and the worst communication i have ever known for any operating business. Avoid if you can.

4 dni temu
by paul

1 stars

BEWARE there still in the 80,s

Ive opened up an account with them online. from the RBS I intended to switch after my account was open a month or to. Sadly they have to be the worst...Read more

Ive opened up an account with them online. from the RBS I intended to switch after my account was open a month or to. Sadly they have to be the worst organization with banking I have ever come across. firstly I opened up my account online, I am so glad I took the soft approach and never closed my RBS account ,had the sense to try out nationwide. I received my debit card used it to shop with, ALL OK then put fuel in my car using contactless £19.00 guess what it never worked, I had to leave my drivers license, but hey that was ok. So I called into Lincoln branch to pay a cheque in, Was told I was queing wrong side of the rope did it really matter ,when I was the only customer in the building, I then found that there where no pens at the desk, we don't all use tablets. I then had problems trying to register for online banking . so I rang the 0800 30 20 11 number. so far I have been holding on for 26 minutes costing me on a pay-as-you-go £7 .I ended up putting phone down. The staff at the LINCOLN Branch high street Definatly rude. thinking they where in a job above everyone. ie wipe your shoes before you come in. THE BRANCH LOOKS SO SCRUFFY FROM OUTSIDE. all the adverts on TV made me join (on your side) Now when I see it the advert makes me sick. I have to say The RBS LINCOLN is so nice the staff are. I wont be leaving RBS SOON nearly did thank god I never. At the end of today ive waisted my day and money when its cost me

6 dni temu
by Rean Khan

1 stars

Closed my account for no valid reason

I’m a single parent struggling to make ends meet Have an account with Nationwide BS for my Carers & disabled daughters allowance them out of the...Read more

I’m a single parent struggling to make ends meet Have an account with Nationwide BS for my Carers & disabled daughters allowance them out of the blue they write to inform me they ‘had a review’ and decided to close the account..just like that

1 tydzień temu
by mike dawson

1 stars

Poor service cant get hold of my money …

Poor service cant get hold of my money on ocassion, money has went missing with some poor excuse of an investigation. Entries go missing off my bank...Read more

Poor service cant get hold of my money on ocassion, money has went missing with some poor excuse of an investigation. Entries go missing off my bank statement. Me thinks someone is on the scam.

09.10.2017
by Paul Gordon

1 stars

Poor Service

Poor Service - Long telephones queues at anytime of the day. Adding an overdraft to an account that was not requested and then trying to adjust to make it...Read more

Poor Service - Long telephones queues at anytime of the day. Adding an overdraft to an account that was not requested and then trying to adjust to make it look like it was never there.

07.10.2017
by PGC

5 stars

So far extremely happy with Nationwide

So far extremely happy with Nationwide. Have opened Flex Direct account with them which pays off 5% interest on your balances up to £2500. Really handy....Read more

So far extremely happy with Nationwide. Have opened Flex Direct account with them which pays off 5% interest on your balances up to £2500. Really handy. And to add, they also pay out for the referrals! So far I have made around £400 in the whole referral scheme that they have. Earned £100 when I was referred to Nationwide. And earned £300 by in turn referring my other friends!! So happy so far. I hope I never have to switch again.

07.10.2017
by Kara

1 stars

Worst bank I have ever experienced in …

Worst bank I have ever experienced in my life. They make it impossible for people who have just moved to England to set up a bank account. Firstly I was...Read more

Worst bank I have ever experienced in my life. They make it impossible for people who have just moved to England to set up a bank account. Firstly I was told that all I need was a passport to set up the account so I went into my closest branch (which isn’t very close) and I was told no you actually need proof of adresss. So I went back in with multiple forms of proof of address, a phone bill, my national insurance number letter, tenancy agreement etc and they accepted none of them. The options they gave me were unfeasible due to the rest of my bills being included in my rent so they left me with no other option but to move to another bank. I wouldn’t recommend this bank to my worst enemy.

07.10.2017
by KENT JEEP CHRYSLER

1 stars

Change To BARCLAYS

Shocking service, have been trying to make contact by phone for a week, I have taken to keeping a log, my waiting times so far are 1hr 51mins (phone...Read more

Shocking service, have been trying to make contact by phone for a week, I have taken to keeping a log, my waiting times so far are 1hr 51mins (phone died), 2hr 47mins (had to go to work), 1hr 44mins (cut off), 2hrs 53 mins told I need to go to branch.......... Took a day off, (unpaid which lost me £170). Went to Dartford branch, was told they couldn't help as their computers were not working working properly, make an appointment to return the following week. So I went to barclays, walked in withing 20 mins I had a current account.......... Simples

06.10.2017
by matt

1 stars

Disgracefully out of touch

I drove the 15 mile return trip to my local market town, I paid £5 for parking , I went into the the NATIONWIDE BUILDING SOCIETY to open an account for...Read more

I drove the 15 mile return trip to my local market town, I paid £5 for parking , I went into the the NATIONWIDE BUILDING SOCIETY to open an account for my teenager . They have an appointment service and could I come back at their convenience ? .... this is to to produce some ID and sign a form essentially ... If Nationwide looked out of the window they d find its 2017 outside and I m the customer. I m sorry you were busy

06.10.2017
by Dawn Townsend

1 stars

Disability discrimination

Before I read the other reviews on trust pilot my only issue was with their refusal to register a power of attorney in relation to a credit card. Now...Read more

Before I read the other reviews on trust pilot my only issue was with their refusal to register a power of attorney in relation to a credit card. Now I've been forced to read the rest of the reviews I think I will be closing all accounts with them as soon as they've sorted out the power of attorney. They haven't actually explained what they propose to do about the existing credit card account. I notice no one from Nationwide has bothered to respond to any of the bad reviews.

06.10.2017
by hendenne

2 stars

Going downhill Nationwide

The service standard provided by Nationwide has fallen badly this year. System downtimes I can understand but not Poor Quality Service. I have...Read more

The service standard provided by Nationwide has fallen badly this year. System downtimes I can understand but not Poor Quality Service. I have experienced: 1. Repeated missing accounts when I connect Online. 2. Erroneous closure of a significantly funded Savings account, I had asked for a different unused account to be closed. 3. Excessive 2 days wait before any chance of a response to Messaging, even on Security matters. 4. The overlong wait when trying to connect by phone. ALL these things are totally inexcusable. Things used to be much better. Unfortunately Nationwide seems to spend more time and effort establishing a multitude of stupid accounts supposedly offering a better interest rate but then restricting them to a peanuts credit each month.

05.10.2017
by Ross Snedden

1 stars

Dishonest and Poor Response Time

I was looking to change my current account away from Bank of Scotland and my Wife already used Nationwide so she suggested using the refer-a-friend...Read more

I was looking to change my current account away from Bank of Scotland and my Wife already used Nationwide so she suggested using the refer-a-friend feature because we would both be granted a £100 payment after the switch was completed. This turned out to be a lie. 3 months after switching all direct debits etc over we have nothing and Nationwide now claim that we failed to enter a unique switch code before making the switch. This is also a lie, we followed their instructions the day they sent us the link to do so. They now say they've changed their terms and conditions so are unable to restart the switch bonus.

03.10.2017
by Mr and Mrs N

1 stars

Received 2 customer numbers after …

Received 2 customer numbers after signing up for the FlexDirect account. I've not received a pin number and it's been 3 weeks since I received...Read more

Received 2 customer numbers after signing up for the FlexDirect account. I've not received a pin number and it's been 3 weeks since I received confirmation about account opening. I decided to ring customer services (as I can't log in without the pin number) but the waiting time is ridiculous. Today is Monday and I've been trying since last Saturday (each time waiting 50 mins before giving up). Currently I've been waiting for 40 mins. I literally can't believe how bad my experience with Nationwide has been. I'm really not happy. I might have to go into the branch and instruct them to close the account.

03.10.2017
by Richard Haylock

2 stars

Generally heading down hill

Two stars for the credit card which is very good if you are abroad. The rest very much one star. Telephone banking or account enquiries three last calls...Read more

Two stars for the credit card which is very good if you are abroad. The rest very much one star. Telephone banking or account enquiries three last calls 30 min. gave up, 59 min answered and 32 min answered Changing address over the internet up to 5 working days but they don´t tell you that on enquiring or on help pages. You money leaves instantly on making a payment so why do their address systems take up to week. Inflexibility (they have always been like this) Rules are rules and we won´t move at all on them. Two years ago they changed my address without any request from me back to the old address. This proved problematic because as they always ask your address for security I failed the security. Data protection to the extreme. They will not disclose information to a third party even with a written request from me. Difficult if you need proof of funds Another rules are rules. Unhelpfulness and lies. Speaking to a manager trying to sort out proof of funds. Am told that I should send the current account statement. Who keeps thousands in a current account. Asked them to send a statement of my savings account. No, it is an internet account we never send any paper statement of those. Funny because a month later I received through the post an annual statement of my internet accounts. It looked like paper to me,

03.10.2017
by Steve abbott

1 stars

Shockingly bad wait times when you try …

Shockingly bad wait times when you try and phone them and as such I’m not gonna use their credit card again . They also have issues where their direct...Read more

Shockingly bad wait times when you try and phone them and as such I’m not gonna use their credit card again . They also have issues where their direct debits fail to go through which could leave you if you don’t notice with a stain on your credit file . Not good

29.09.2017
by kudzi kay

1 stars

Building society from Hell - Keep away

I tried to switch mortgage products to get a better rate and 6 months later I am still being taken on a ride by the building society and the mortgage...Read more

I tried to switch mortgage products to get a better rate and 6 months later I am still being taken on a ride by the building society and the mortgage advisor I have been dealing with has not bothered to record details of our communications on the system. I am now being treated like a lier and they accuse me of not submitting an application which is not true. I decided to make a complaint and the complaints department are a waste of time. They take their own staffs word as truth and here again I am treated as a lier and their investigations are pathetic at least. I have worked for financial services firms for over 10 years and these guys are an absolute joke. Their regard of FCA rules relating to treatment of customers is ridiculous. These guys are pathetic and honestly speaking if you have a choice on where to open your account or mortgage avoid these guys like the plague. They have cost me serious money in terms of interest payments made and my biggest regret now is not having walked away sooner. I would honestly rather keep my money under my mattress than to trust these clowns. they seem great when they are making money out of you but trust me when it really counts you will be treated like dirt!!!

28.09.2017
by annie yau

1 stars

Simple things made difficult.

Joined nationwide to take advantage of there good interest rates. Got everything in the post to register for online banking and etc. Tried a million times...Read more

Joined nationwide to take advantage of there good interest rates. Got everything in the post to register for online banking and etc. Tried a million times to sign in. Keeps saying incorrect details even when there correct.... Thought I'd give them a call. Been on hold for 30mins and still no answer! ALL I need is someone to speak to to get this resolved so I can do online banking!!! Ridiculous

28.09.2017
by S W Dale

1 stars

They need to get a grip regarding …

They need to get a grip regarding people trying to contact them The waiting time is ludicrous, full stop.

28.09.2017
by Ronnie Loughran

1 stars

Exsisting customer and believe me this …

Exsisting customer and believe me this building society is a pile of s**t apparently a replacement bank card would take 3-5 working days here is 12 days...Read more

Exsisting customer and believe me this building society is a pile of s**t apparently a replacement bank card would take 3-5 working days here is 12 days later and still not sign will be leaving this bank soon working and cant even get your wages due to there incompetence Ronald loughran

28.09.2017
by Marty Ò Cianàin

1 stars

Awful

Awful, did their mortgage application online passed all relevant tests including credit report i go ahead with everything survey etc then at the last...Read more

Awful, did their mortgage application online passed all relevant tests including credit report i go ahead with everything survey etc then at the last hurdle they say mortgage rejected due to credit score. The computer apparently duplicated my name and when i gave them the correct one apprently it failed even though i've never missed a payment in my life or had any debt. Joke, got approved with another bank now anyway.

28.09.2017
by Gaming ruler21

1 stars

waited 17 minutes to connect

waited 17 minutes to connect, woman that answered was great but then got cut off by nationwide, now have to wait another 15 minutes, absolute...Read more

waited 17 minutes to connect, woman that answered was great but then got cut off by nationwide, now have to wait another 15 minutes, absolute joke!!!!!!!!!, uk customer service in general is poor

27.09.2017
by Marie McKenzie

5 stars

Nationwide has always been great

Nationwide has always been great. I have been with them for about 18 years and never had any issues with them. The Online banking is very user friendly...Read more

Nationwide has always been great. I have been with them for about 18 years and never had any issues with them. The Online banking is very user friendly and it is simple to message them.

26.09.2017
by Iceman11

2 stars

Customer service getting poorer by the day....

I've been a nationwide customer for many years, I used to think that they were so good, I would recommended to friends and family......those days have...Read more

I've been a nationwide customer for many years, I used to think that they were so good, I would recommended to friends and family......those days have long since gone. I raised a complaint re an international transfer taking so long to hit my account, the actual complaint team took so long to come back to me, by the time they did, the transfer had hit my account. The complaint didn't even try to get to the bottom of the issue, it literally just said the funds have reached your account, we consider this complaint resolved. The final straw is a mortgage application, 1 month of constantly going to the branch with documents to be verified; said documents either not getting to the mortgage department or reaching some kind of nationwide 'incompetence hole'. What I really don't understand is why they couldn't ask for all the documents at once, asking for different documents every 3-5 days, just makes it seem like Nationwide really don't have a handle on their processes. Ironically, even the complaints departments procedure needs to be complained about. A once very good financial institution, falling to the same crappy service level as most of the other similar institutions out there.

23.09.2017
by Alan

1 stars

Terrible service both in branch and on …

Terrible service both in branch and on line. When their internet service is down there is no way to conduct business, just a message to call back in 5...Read more

Terrible service both in branch and on line. When their internet service is down there is no way to conduct business, just a message to call back in 5 hours!

21.09.2017
by Richard

2 stars

Outrageous fees & charges,

I switched my current to Nationwide from Santander as the latter have, imo, become so large, customers are now just a number. I have always been under the...Read more

I switched my current to Nationwide from Santander as the latter have, imo, become so large, customers are now just a number. I have always been under the impression that the Nationwide were different to most high street banks/building societies in that their customer service was better and that you were valued as a customer. It would seem that they are no different to the rest. If you happen to be going through a period of financial difficulty it would appear that they simply do not care. Woe betide you if you miss a direct debit/standing order due to lack of funds ! Seemingly this justifies slapping fees and charges up to £70 (!) a time on your account ! When asked how they could possibly justify such ludicrous charges, for something that hasn't happened and presumably has cost them nothing (!?), they simply spout T & C's at you, with no attempt to justify their daylight robbery. Occasionally, their fees and charges lead to other DD's not going out, hence leading to more issues with payees and yes you guessed it, more fees and charges ! And then there's the other old chestnut of slapping a charge on your account, taking you into unauthorized overdraft territory, therefore giving them the opportunity to charge you for that too ! When asked for a modest overdraft facility to help me out, which would benefit them too in terms of interest, they turned me down. If, like me you are under the impression that the nationwide are a more customer friendly, caring place to bank, as they would have you believe, don't believe a word of it. They are as bad as all the others when it comes to their greed. It's a one way street, we'll help ourselves to what we want but unless you have a healthy bank balance, we're not helping you !

20.09.2017
by Holly Sheridan

2 stars

Fraud Team customer service is not great.

I recently opened an account with Nationwide, my card was stolen in the post an a £600 bill ran up. I stupidly didn't realise until l got a letter in the...Read more

I recently opened an account with Nationwide, my card was stolen in the post an a £600 bill ran up. I stupidly didn't realise until l got a letter in the mail to make the payment. I called the bank on Thursday, and their response made me feel as though I was the suspect, telling me they're not sure how it could happen and 'seems strange' leaving me even more worried. They then told me there was nothing they could do about it without a crime number. The next day I spent an hour on the phone to the police, got a crime number and called Nationwide back to be told i didn't need a crime number at all and they would look into it for me. They said they would call me back with an update before the end of the day, of course no one got back in contact with me. I followed this up a couple of days later, was passed around from person to person until i was finally given an update. Overall, disappointed with the way it was not taken seriously or followed up and how i was made to feel stupid when i first reported it. I'm closing my account and wouldn't bank with them again.



Zadaj pytanie lub podziel się komentarzami na Nation Wide




Przed następnym przelewem porównaj wszystkie dostępne możliwości Porównaj teraz

Najważniejsze fakty o Nation Wide

Informacje o usłudze

Czas otwarcia konta -
Kwota minimalna -
Kwota maksymalna -
Wymagane dokumenty -

Informacje o firmie

Typ operatora Banki
Aktywny od -
Centrala -

Dane kontaktowe

Kontakt do działu pomocy -
Godziny dostępności -


Znajdź najlepszego dostawcę dla kolejnego transferu

Koszt przesłania pieniędzy zależy od ilości wysłanej gotówki, krajów pomiędzy którymi jest ona przesyłana oraz od rodzaju transferu. Upewnij się, żeby dokonać porównania przed każdym transferem, gdyż równieć koszty ulegają z czasem zmianie.

Przeczytaj opinie o firmach zajmujących się transferem pieniędzy

Uzyskaj niezależne informacje na temat firm zajmujących się transferem pieniędzy, przeczytaj opinie klientów, przewodniki krok po kroku, informacje o zabezpieczeniach oraz najczęściej zadawane pytania.



Proudly made in Switzerland

Global Impact Finance Ltd
Rue Etraz 4
1003 Lausanne
Switzerland


Mobile Analytics