Ria - Niezależna recenzja

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916 recenzji klientów na Ria - Trustpilot


2 dni temu
by Lucie Novakova

1 stars

it is shame i cant give a zero star

it is shame i cant give a zero star. the service doesn't deserve one star. i have been trying proceed the transfer for one week. As they had some...Read more

it is shame i cant give a zero star. the service doesn't deserve one star. i have been trying proceed the transfer for one week. As they had some technical problems ... i finally proceed the transaction. later i found there has been a problem even while i have been charged for that ( in total i made 3 phone call to ria and two phone call to bank) . within few hours i was told the transaction has been proceed. the next day i called them again as i couldn't see the transaction online. i have been told the transaction didn't go through. ( i have been asked to call the bank several times that day, then call back to ria again probably 5 times bcs they would never call me back ) i have been told the issue was escalated. three day later no phone call no money. I call again and was told to send a prove of tranfer. i sent the prove i have been charged the money. they still told me to contact my bank. My bank clearly told me it is all Ria problem. i told them they need to contact my bank. Unfortunately they refused and instead told me they will refund me. Ohh and i forgot to say in last few days i have been hang up twice by customer service and promised several times someone would call me back but no one did. The think is i need to transfer money for school fee for orphan in Tanzania. And to deal with someone like this is absolutely nightmare

2 dni temu
by Moosa Khan

1 stars

The Most horrible money transfer I have …

The Most horrible money transfer I have ever seen. I have transferred last week and still on pending. I would definitely sue on them for compensation as I...Read more

The Most horrible money transfer I have ever seen. I have transferred last week and still on pending. I would definitely sue on them for compensation as I have lost a lot of business because of this pending transaction. The customer service is very poor and can't even speak English properly. I think they have Indian base customer service for low cost.

6 dni temu
by Vikash Kumar

5 stars

I have been using Ria for almost 2 …

I have been using Ria for almost 2 years now. The processing time which initially use to take 3-5 business day went down to 6-8 hours after using it for...Read more

I have been using Ria for almost 2 years now. The processing time which initially use to take 3-5 business day went down to 6-8 hours after using it for 6-8 times. But now a days the exchange rate is lower compared to Remitly and placid etc. So, I am giving try to other remittances. Came across Pangea money transfer which is quick and giving $30 bonus on first transfer. Please use the code UV1500 to get instant bonus of $30 on your first transfer.Moreover I do compare rates between Ria, Placid, Remitly and Pangea where Ria and Placid use to be the best most of the time but not always.


Więcej opinii

06.12.2017
by Rajib Ghos

1 stars

One of the most disappointed website I …

One of the most disappointed website I have ever access. Needs to focus on it

28.11.2017
by Mohamad

1 stars

I had fraud case by RIA agent in Italy, lost 565 euro

I experienced a fraud case by RIA agent in Italy who stole my personal information and then stole my money, after a month of back and forth and several...Read more

I experienced a fraud case by RIA agent in Italy who stole my personal information and then stole my money, after a month of back and forth and several calls with US Office, and Italy Legal department, the officer said "I totally understand your situation but sorry, there is nothing I can do to reimburse you" I lost 565 euro

21.11.2017
by Laine

1 stars

still no refund after 3 weeks after cancelation.

My order was cancelled due to some delays in retrieving the funds by the receiver. It has been almost 3 weeks now and my money still not refunded. I...Read more

My order was cancelled due to some delays in retrieving the funds by the receiver. It has been almost 3 weeks now and my money still not refunded. I called mored than 20 times and each time I am unable to speak to customer service. I also emailed like 10 times and got no reply. be aware of this company

12.11.2017
by Kakhaber Khetsuriani

1 stars

i can not recieve money in London from …

i can not recieve money in London from belgium. i'v been 8 locations all of them say just send money no receive. i tried to call custumer service no one...Read more

i can not recieve money in London from belgium. i'v been 8 locations all of them say just send money no receive. i tried to call custumer service no one answers. avoid

10.11.2017
by Susan

1 stars

DONT USE!

I tried sending 1200 dollars to my brother in law in Nigeria and they called me and asked me for a copy of his passport before they can send my money! I...Read more

I tried sending 1200 dollars to my brother in law in Nigeria and they called me and asked me for a copy of his passport before they can send my money! I told them thats intrusive and an invasion into my privacy! This was the first and last time I will ever use them! They are truly the WORST! GET OVER YOURSELVES! IT WAS 1200 DOLLARS NOT 12000 DOLLARS!!

10.11.2017
by Salaam Ahmadzai

5 stars

stars

stars: Excellent – no reservations, I would recommend this company to anyone.

03.11.2017
by Joly Paul

1 stars

Very slow transfers..even a regular mail through USPS will be much faster than this..

I sent money $2300 from my account Tuesday, they told I need to verify my account and this process took till Thursday. I called to customer care they...Read more

I sent money $2300 from my account Tuesday, they told I need to verify my account and this process took till Thursday. I called to customer care they transferred to more than 3 departments and the lady told your recipient will get the money with in 2-4 Hrs(some transactions will be completed in 2-4 Hrs and some will go up to 4 business days and you are lucky in this she told). I thought it will be completed by end of this week. When I login into website and check the status it is in process and expected arrival is by next Friday and still funds are not available for pick up. This happened for more than 5 business days and this is third week as per your system for the transaction to completed. Please post the timelines for each transfer clearly while we are making a transaction, When you are not able to meet those GIVEN timelines send my money back to my account immediately. Even for cancellation it will take 2-10 business days. This is not fair to hold my money for these many days, from the day I initiated the transaction it is 14th business day today and still the transaction was not completed.

26.10.2017
by BHAVIN

1 stars

Ria doesn't give referral bonus

I am rating 1 star as there is no 0 star...Sorry Ria Money Transfer. Ria money transfer service gives $20 referral bonus for referral. I referred my...Read more

I am rating 1 star as there is no 0 star...Sorry Ria Money Transfer. Ria money transfer service gives $20 referral bonus for referral. I referred my friend who registered with my referral email, which had the link from Ria money Transfer. He completed the registration and completed his his forex transfer as well and got a $10 bonus as he was a new customer. But Ria never paid me $20 referral bonus. When I asked them the status, they replied me that my friend didn't use my referral link to register. When I replied that he had used the proper registration link and completed transfer as well but they refused to send me $20 bonus as they cannot find a link between me and my referred friend. Who is to blame if they cannot find a link even after my friend followed my referral link to register and send money. Above all my friend referred another friend and she registered and transfer money in front of him and then also they denied 20$ bonus giving same excuses that they can't find link. These all look like ways to avoid giving referral bonus. I gave up so Beware. I am thinking to go back to other remittance service provider with whom I never faced any issue like Xoom ot Remitly.

26.10.2017
by Farrukh Kiani

2 stars

I have sent email regarding extra …

I have sent email regarding extra charges taken by ria agents in Birmingham cape hill area but Ria customer service never took any notice and never...Read more

I have sent email regarding extra charges taken by ria agents in Birmingham cape hill area but Ria customer service never took any notice and never replied me back. Agents are charging £3.00 for transferring £500, where it should be £0.0. Hope they will take a notice from this platform.

15.10.2017
by Alteli Higdon

2 stars

Bad company

I initiated transfer online , they processed it 2 days after, they sent the money on the second day after they took the money from my bank account, a...Read more

I initiated transfer online , they processed it 2 days after, they sent the money on the second day after they took the money from my bank account, a total of 5 day transactions.... ridiculous! When I called customer service, I was transferred to 3 different agents not english speaking and I ended up being transferred to an agent or department which was closed - an online service? closed at 10:00 est? Nobody working? I called 3 times and yelled at them then they sent me an email that money is ready for pick-up and I realized it was few minutes after I yelled at them. Don't MAKE TRANSACTION WITH THIS COMPANY!

11.10.2017
by Jaideep Haryani

1 stars

Horrible company. Always avoids referral bonus payment.

Horrible money transfer service which promises $20 referral program. I referred my friend, who registered with my referral email, which had the link from...Read more

Horrible money transfer service which promises $20 referral program. I referred my friend, who registered with my referral email, which had the link from Ria money Transfer. She completed the registration in front of me & completed her first forex transfer immediately after registering. She got a $10 bonus as she was a new customer. But Ria never paid me $20 referral bonus. When I asked them the status, they wrote me that my friend didn't use the my referral link to register. When I replied that she had used the proper registration link in my presence, they now wrote that she must have registered and then must have done the transaction after going to some other pages on the site. I replied to them, that my friend completed the transaction immediately after registration. Now, they refuse to pay me $20 bonus that they cannot find a link between me and my referred friend. Who is to blame if they cannot find a link even after my friend followed my referral link to register and send money. These all look like ways to avoid giving referral bonus. I give up on this company. I'll go back to Remitly & Xoom (with whom, I have never had to chase to get my referral amount).

10.10.2017
by BETTY

1 stars

Im having the worst time with Ria Money …

Im having the worst time with Ria Money transfer. Im sent $330 to El Salvador on October 4, 2017. My accounts shows in process and that money will sent...Read more

Im having the worst time with Ria Money transfer. Im sent $330 to El Salvador on October 4, 2017. My accounts shows in process and that money will sent until November 11, 2017. I have called several timr but they are not able tp help. They already withdraw my account. Im a loyal customer but im very disappoited and i will not be using this service anylonger. I have use my debit card and there was want time my account was put o hold. I have used my checking account several times my account has been verified and novneed to put on hold or review. I hope they can release my money very soon. I m filing a complain with my local consumers affair to have this business investigate.

29.09.2017
by Sales

3 stars

Only from US, Spain and Australia

From Ria web site on September 28, 2017: "We're sorry, but based on your current location, you can't register for an account here... Currently,...Read more

From Ria web site on September 28, 2017: "We're sorry, but based on your current location, you can't register for an account here... Currently, only users in the US, Spain, and Australia may send money."

25.09.2017
by Jordan Stoykov

1 stars

Horrible!

They blocked my account without me doing anything wrong, without any kind of notification. Although I have been a loyal customer. In this case, you are no...Read more

They blocked my account without me doing anything wrong, without any kind of notification. Although I have been a loyal customer. In this case, you are no longer able to send/receive money through this account. I think that this company discriminates certain countries. I was simply disgusted. Horrible!

24.09.2017
by Erik Goodman

1 stars

And now subtract that star

And now subtract that star! A big FKN 00000! Hown the FCK is Walmart in business or have this POS company in their stores!? Oh ya....it's Walmart. Crap...Read more

And now subtract that star! A big FKN 00000! Hown the FCK is Walmart in business or have this POS company in their stores!? Oh ya....it's Walmart. Crap for customer service! The manager on duty SOPHIE was a complete FCKNG CNT! I'm in a bad spot stuck and need money to fix truck and my friends sends me funds through this joke of a company because it's in Squallermart and convenient for him.....no problem on his side. I had to get a ride an hour and a half to nearest Wallyworld and get told to call RIA......THE GOD DAMN TRANSACTION WAS CANCELED BY THEM AND FOR NO FCKNG REASON! I called my friend who sent it and same pile of softserve from a monkeys browneye response from customer service! Now his fckng money is tied up until Sunday before he can get there to get the refund! MEANWHILE, YOU SCANDALOUS DOUCHBAG COMPANY......RIA.COM.....I'M FCKED! YOU FCKING INEPT RENOBS! ME AND MY 2 KIDS AND WIFE ARE UP THAT SAME MONKEY BROWN EYED CREEK! RIA.COM.........YOU SUCK BIG HAIRY BALLS! IF YOU CAN HELP ME OUT.....GREAT.....IF NOT, DON'T SEND ME YOUR PRE-WRITTEN SORRY EMAIL AND GO FCK YOURSELF! So basically DO NOT USE THIS COMPANY!

16.09.2017
by Doug Crowe

1 stars

If there was an option for "zero" …

If there was an option for "zero" stars, this company would get it. I went through all their hoops (I don't mind security when it benefits us...Read more

If there was an option for "zero" stars, this company would get it. I went through all their hoops (I don't mind security when it benefits us all). After I submit, the transfer is not only blocked, but my account is shut down. I call in to figure it out, and the CSR was about as pleasant as a root canal... dull, uninterested, definitely not pleasant and very unprofessional. "There is no solution we can discuss" Ummm... I guess you left out the word service is your job title. I'd rather pay Western Union 2X what these idiots charge. HORRIBLE experience. DO NOT USE THEM.

06.09.2017
by alberto

1 stars

WARNING! DON'T TRUST THIS COMPANY! DELAYS SENDING FUNDS WITHOUT ANSWERING!

WARNING! DO NOT TRUST THIS COMPANY! this company practices false advertising. recently a transaction was made that was put on hold pending review. on its...Read more

WARNING! DO NOT TRUST THIS COMPANY! this company practices false advertising. recently a transaction was made that was put on hold pending review. on its webpage the company states that funds are to be received in 5 minutes (supposedly within 15 minutes); however over 24 hours have passed and the transaction still appears as pending. When contacting customer service, they said that the transaction was pending verification of order and that it was being processed by their order verification department (a mysterious department indeed). received an email from said order verification department stating that "Your account has been put under review for security purposes." the email also stated that if one wishes to reopen the account that a photo of the account's owner needed to be sent together with a scan of an id card. after contacting the company's customer service i was able to speak to various representatives both in English and Spanish. they attended us well and informed that because it is a first time transaction that the order needed to be verified and that it will take up to 12 hours to process. i tried contacting the very order verification department and a very rude obnoxious representative by the name Justin spoke to me. this man was dishonest and not professional at all. although the account's owner was on the phone, he still required that the company calls her directly at her cell number in order to verify the account information. however as i informed him, a previous department had already verified that she was the account's owner by asking her a series of questions including her home address and name of the person receiving the funds. nonetheless this Justin closed the phone and never called us back. this somewhat dark unknown company is not like others that do same business of transferring money overseas. other companies like remitly.com and xoom.com (a paypal.com company) and paypal.com do not delay processing transfers that long. it is inexcusable and outrageous the company's long delays in transferring money. online at riamoneytransfer.com when customers are placing an order their webpage states that if you pay using a debit card (which carries a $5 fee) the transaction will take approximately 15 minutes or less. But clearly that is not true. if we had known that this company would be delaying sending funds overseas, we would surely never have performed any business with this company. personally i would have sent funds using remitly immediately! remitly is a better company that is secure and whose transactions online are done in 5 minutes or less. we opened a new account with riamoneytransfer.com only because it had advertised itself as being a good company that also provides a welcome bonus of $10 for first time customers. we have yet to see if such a bonus is awarded. they also advertise that anyone can refer persons to their company and after they have opened an account and placed the first order, the person referring them will receive $20 in the form of an amazon credit received via email code. again one has yet to see if they will fulfill such promises. i think that although the company is legal, it delays too much in processing transfers of funds. i also believe seriously that they profit in delaying orders. so if you have an emergency and need to send money fast so that someone overseas may receive it right away, YOU SHOULD NOT USE THIS COMPANY RIAMONEYTRANSFER.COM. save your headaches and avoid the troubles, instead go elsewhere. Google up "best online money transfer companies" and find out which one is right for you. Again remitly.com and xoom.com and paypal.com are better choices. With paypal you can send funds via friends and relatives and pay no fees (although such transfer is not protected by paypal's anti-fraud guarantee of up to $2000; paypal only protects purchases up to $2000 and not funds sent via friends and relatives according to company's statement). remitly has lower fees ($3.99 per transaction) than riamoneytransfer.com ($5). however i did find that riamoneytransfer.com offers more money than any of the other companies mentioned. Google up the exchange rate going for the country you are sending money to. riamoneytransfer.com will give you a higher percentage of funds but at the expense of having to wait a long time for the transaction to be finalized, and if it is ever completed. online i have read many negative reviews of customers who were forced to cancel their transactions with riamoneytransfer.com. Nevertheless, we had thought that this company riamoneytransfer.com would process funds right away within minutes (as remitly and paypal do), but we were wrong. Consequently, we had told our relative overseas to go to the bank to pick up the funds and she lost time, energy and money because the funds were not yet available. To this day September 5, 2017 funds are still not available and the order just shows as being pending. Yesterday another customer service representative of riamoneytransfer.com says that by the end of the day the funds will be available, meaning that we must wait until at least 12 hours have passed. Very stressful and inconvenient! After waiting more than 24 hours i am now forced to call the company's customer service a fourth time to see what will be done on their side. My honest advice is that people "should not do business with riamoneytransfer.com." Again this company engages in "false advertising and abuses its customers". I give this company 1 star only because they did have an attentive customer service that responds to calls. But i really wish i could give them 0 stars. Just that their process of sending funds is too tedious too stressful and too long. Seriously someone should file proper complaints against riamoneytransfer.com with the government authorities like the Attorney General's Office, the Better Business Bureau, and Department of Consumer Affairs, and local politicians council members and senators. Perhaps their offices can investigate this strange untrustworthy company called riamoneytransfer.com (A Euronet Worldwide Company). They have held our money and now we can't send to a relative overseas. Certainly, this will be the last time we do business with it ever. I hope this information was helpful to someone. Below you may some basic company information for those needing assistance: CUSTOMER SERVICE (877) 443-1399 ORDER VERIFICATION DEPARTMENT Ria Money Transfer Office (844)278-1911

05.09.2017
by Horchai Babq

1 stars

This company should close down because …

This company should close down because they are full of lies. I wouldn't recommend them. Yes, customers services Agents are damn rude and so...Read more

This company should close down because they are full of lies. I wouldn't recommend them. Yes, customers services Agents are damn rude and so unprofessional. Secondly, if you need money sent anywhere urgently, this is not the place, try other companies as you might/will be waiting in vain because their process is damn slow and the worst part of it is the nonchalant attitude of their agents. Professionalism=zero, work ethics= zero,. I sent money to the United Kingdom which has an advanced and more sophisticated banking system not any third world country.Ria still couldn't get it there in time. You cannot call or contact them to confirm 24hrs. No sense of urgency towards their clients.. skip it folks, they're just not the ones. Do your research , find a better money transfer company...

27.08.2017
by Ram Kumar

5 stars

Ria money transfer service going from …

Ria money transfer service going from good to great

26.08.2017
by Golu kumar

1 stars

Very very Bad Experience

Very very Bad Experience . My Money got transferred but didn't got the promotions which they are offering in ad's. Customer Service is worst giving me...Read more

Very very Bad Experience . My Money got transferred but didn't got the promotions which they are offering in ad's. Customer Service is worst giving me non-sense reasons. If they are not ready to give promotions money why they are promoting in ad's. Never ever use Riya ... go for Remitly, Transfast or Xoom

26.08.2017
by Elizabeth george

1 stars

Worst Experience

Worst Experience. Folks, please don't trust them. They put my transaction from the US to India in the hold. But no notifications. I called customer...Read more

Worst Experience. Folks, please don't trust them. They put my transaction from the US to India in the hold. But no notifications. I called customer service 3 times and finally, I cancelled the transaction. Now, it will take 3-5 days to refund money back to my account. Hope I will get within 5 days. I fed up with calling ria customer service and I don't want to do it again.

26.08.2017
by Aswin Peter

1 stars

Big scam

Big scam. Don't fall for it. Promised $20 reward for referring and after joining and completing transaction, they didn't give anything. Reported to...Read more

Big scam. Don't fall for it. Promised $20 reward for referring and after joining and completing transaction, they didn't give anything. Reported to customer care and the reply was they have some bug in system so they cant give. Seriously. Better use Xoom rather than fall for this scam. Never know when you will lose your money.

23.08.2017
by Wendlassida

5 stars

Pround of you

Pround of you! Always satisfy

15.08.2017
by grace

1 stars

Money never arrived

We send money to a hospital account almost a month ago. The money was for my sick gradma who meanwhile has passed a way. The money never arrived and ria...Read more

We send money to a hospital account almost a month ago. The money was for my sick gradma who meanwhile has passed a way. The money never arrived and ria is keep telling us to wait for the counterparty confirmation which hasnt come in 4 weeks. Their policy is to refund in case they cant deliver within 10 days! Still no refund just excuses.

12.08.2017
by Dattatray

5 stars

very good and quick service with …

very good and quick service with comparatively higher rates

10.08.2017
by Siripala

5 stars

excellent money transfer service

excellent money transfer service. It's very fast and convenience. Thank you Ria

10.08.2017
by Hita

3 stars

I am using Ria from long time but the …

I am using Ria from long time but the delivery is not consistent , sometimes its even taking weeks for the recipient to get the money, and I don't think...Read more

I am using Ria from long time but the delivery is not consistent , sometimes its even taking weeks for the recipient to get the money, and I don't think it is related to local banks in India.



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Najważniejsze fakty o Ria

Informacje o usłudze

Czas otwarcia konta Kilka godzin
Opcje wpłaty Karta kredytowa
Karta debetowa
Konto bankowe
Opcje wypłaty Gotówka
Konto bankowe
Dostarczanie gotówki do domu
Kwota minimalna Nie
Kwota maksymalna Tak
Dostępne języki
English
Español
Przekazy osobiste Tak
Klienci biznesowi Nie
Zaawansowane kontrakty walutowe Nie
Wymagane dokumenty Dowód tożsamości, Potwierdzenie adresu

Informacje o firmie

Typ operatora Podmioty oferujące transfery globalne
Aktywny od 1987
Centrala Buena Park (CA)
Regulowane przez DFS (NY)

Dane kontaktowe

Kontakt do działu pomocy CustomerService@RiaMoneyTransfer.com
Godziny dostępności Godziny pracy
Telefon (877) 443-1399
Twitter @RiaFinancial
Facebook RiaFinancialServices


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