Lycaremit - Niezależna recenzja

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507 recenzji klientów na Lycaremit - Trustpilot


2 dni temu
by Saketh Chodimella

1 stars

Horrible experience

Horrible experience. I was tempted to use Lycaremit because of the better exchange rates compared to other remit services, but realized it was a grave...Read more

Horrible experience. I was tempted to use Lycaremit because of the better exchange rates compared to other remit services, but realized it was a grave mistake! My first transaction was for around £1000 - which required an ID proof document. I duly submitted my ID proof and the transaction took 2 days. Well the speed was not great, but not bad considering it is the first time. I was told I have a 'Silver' status and I have a limit of £2200. Then after a month or so, I made my 2nd transaction of £2200 which is under that limit. After 1 day I get an email asking me for a proof of address document. I immediately sent the document - Bank Statement. After 2 days I get an email saying the document is approved and after further 2 working days the transfer was done. So in total it took 1 week!! But the money however was deducted from my account on Day 1. This time I was told my account was 'Gold' and I have a limit of £5000! Again after 2 weeks or so I made another transaction of £2000 - again thinking it is under my limit of £5000. After a day, I get another email saying they want Bank statement of last 3 months!! The money however was deducted again immediately. Now I was frustrated and I told them I would not trust them and wanted them to cancel the transaction. After 1 day, they come back to me saying they have cancelled the transaction - however they would not return the money to my bank account out of which it was deducted in the first place. They would refund (again after 2-3 business days) into a wallet. Then I will have to request a withdrawal, then again I have to call them for MY MONEY to be credited to my bank account. Lyca Remit looks really a dodgy company and avoid it at all costs! By the way Thank you Lyca for making the life of your customers miserable and making it very very hard for them to control their own money. I know you will say process/financial regulations and all that nonsense, but note that I have used quite a few other remittance services and never had such problems with any of them. Instead of hiding behind this financial regulation for all your unprofessional, dodgy processes, have a look at all these reviews (not just me!) and improve if you really want to.

2 dni temu
by Jagan S

1 stars

Worst Remittance & Customer Care Service

I have already sent my passport copy for the transaction RA0001488396 & money got credited . I have initiated another transaction RA0001620523 this...Read more

I have already sent my passport copy for the transaction RA0001488396 & money got credited . I have initiated another transaction RA0001620523 this month & money got deducted from my bank account. But now i am again getting an email asking to send my bank statement. If you need all these stuff then why you guys are deducting the money upfront . Verify the document & then deduct money like you did on the first transaction. Customer Care (Rude) said you can cancel the transaction but at the same time they say if you cancel the transaction then it will take 7 working days to get the money back that too in lyca wallet & not in bank account . Waste of time & we lose good exchange rates. Have never experienced this with any other remittance service (Money2India,RemitMoney,AxisRemit). Have sent my bank statement , either do the transaction or cancel the transaction. Worst experience. Not sure whom to escalate.

3 dni temu
by Jagan S

1 stars

Worst remitting & customer care (rude) experience.

For an extra 1 rupee , looks like we have to send all confidential details & undergo nightmare process. I have already sent my passport & visa...Read more

For an extra 1 rupee , looks like we have to send all confidential details & undergo nightmare process. I have already sent my passport & visa copy for the transaction RA0001488396 & money got credited . I have initiated another transaction RA0001620523 this month & money got deducted from my bank account. But now i am again getting an email asking to send my bank statement. If you need all these stuff then why you guys are deducting the money upfront . Show a message in lycaremit that you need a document , verify it & then deduct money. Customer Care says if you need to cancel the transaction then it will take 7 working days to get the money back . Is it a forceful way to get bank statement by locking the money for 7 working days. Not sure what lyca will be doing with the money for 7 working days. Like you ask the customer ,Could you please update the process in your site on what happens when you cancel the transaction for transparency?. Have never experienced this with any other remittance service (Money2India,RemitMoney,AxisRemit). Have sent my bank statement , either do the transaction or cancel the transaction. Worst experience. Not sure whom to escalate.(Subaskaran?)


Więcej opinii

5 dni temu
by Lovy Gupt

1 stars

Bad experience

Bad experience. Transfered 500 pound with transaction RA0001608848 and receive email after some time that transaction failed. Money debited from my...Read more

Bad experience. Transfered 500 pound with transaction RA0001608848 and receive email after some time that transaction failed. Money debited from my account and i have no idea where is my money. It is not even reflected in lyca remit wallet also. very bad.

5 dni temu
by Jayaram Handadi

1 stars

Never trust Lyca. Pathetic service. Insane team. Sending money through them is a suicidal mission.

Hi all, If you want to loose your calm, want to get frustrated in life and most importantly if you can spare an hour daily to talk with these guys for...Read more

Hi all, If you want to loose your calm, want to get frustrated in life and most importantly if you can spare an hour daily to talk with these guys for following up on your transaction status then go with Lyca. Here are the details of my experience. I m a gold customer to lyca. I did a transaction of 2000£ on 1st December. Till now I didn't get any sort of information. I shared my verification documents to KYC team. ( This is one more fraud which only lyca will do that is every month validation of Ur bank statements). Every day I m spending 1hr time to get the status. They keep on telling me that they will arrange call back. But nothing happened so far. Due to these guys, today I become a defaulter in my EMI payment. Don't trust Lyca. And my transaction I'd for the sad story which I quoted here is, RA0001562811

5 dni temu
by Gokulakrishnan Prabhakaran

2 stars

verification issue

Got Below mail 2 days back Your Identity verification document for Address Proof has been approved. Again in my login i could see to upload...Read more

Got Below mail 2 days back Your Identity verification document for Address Proof has been approved. Again in my login i could see to upload verification document. Can this be checked?

09.12.2017
by KHURSHID Ahmed

1 stars

RC0000430740

RC0000430740 I have had a terrible experience with Lycaremit. They terrible to on the phone firstly they it takes so long to get through every single time...Read more

RC0000430740 I have had a terrible experience with Lycaremit. They terrible to on the phone firstly they it takes so long to get through every single time and then there staff either do not know how to deal with enquiries and some of them are very ride like this man I just spoke to his name was Sateesh. I tried to send money 9 days ago and they happily took the money from my account but did not transfer to my mother abroad but then I received an email asking for more document I had already sent them my passport copy and Driving I'd but still send them 3 more documents. But nothing happened then I spoke to Yoraj who assured me on 06/12/2017 that money would transferred within 24 to 48 hours again nothing I then called today on 08/12/2017 that I needed to send my bank statement otherwise money would not be send. Bear in mind it has been nearly 9 days and I sent my document on 2/12/2017 when I received the email. No body had any decency to email me to tell me that those were not acceptable. In fact Yoraj on on 06/12/2017 assured me that money would be transferred within 24 to 48 hours. I am civil servant working for UK government I have never come across such useless staff. Now I have cancelled the transaction and even that would take long time to recover my money. I making other arrangements to send money to my mom with some other money with someone else. Let us see how long it would take for my money to return back to me. Because they would send it to Luca wallet first and then I have to spend more money queuing on the phone for half an hour or so before they would do the transfer who knows how long will that take and after reading the reviews I am not very optimistic. However if this would carry on I would take all this record to Trading Standards. For now lets see how long stupid adventure lasts for me.

09.12.2017
by Marshal

1 stars

Very Rude and No response team, no safety on your Data!

Very Rude and No response team, even after multiple escalations! Till now i have not received one mail from the back-end / security group on why they...Read more

Very Rude and No response team, even after multiple escalations! Till now i have not received one mail from the back-end / security group on why they want 3 months of customer data for the 5th day. All they say is compliance. but truth is collecting customer data from basic amenities to financial investments.Even if you upload to the my profile option on website, they will ask you to send it on email. So that they can sell it? No option given to the customer. They will hold the money until they get all the document which they want from you. Lyca is the best example for annoying and frustrate business on remit. im going to stay off to prevent data theft. Very poor. If you want to keep your data safe. Dont trust Lyca.

08.12.2017
by Gokulakrishnan Prabhakaran

3 stars

Lycaremit Got Improved recently

Lycaremit Got Improved recently, Once document verified the transacions are faster

08.12.2017
by Ashish Anand Maheshwari

1 stars

Only transact with Lyca if you want a headache.Only transact with Lyca if you want a …

Only transact with Lyca if you want a headache. Your CSR doesn't deserve to be called as Customer Service Representative. You check my emails and you...Read more

Only transact with Lyca if you want a headache. Your CSR doesn't deserve to be called as Customer Service Representative. You check my emails and you will know everything what has happened. In a single month, 8 transaction got declined and my money was blocked. Your people on phone are rude to customers as if we are borrowing money from Lyca and no one replies to emails. Different teams ask the same documents again and again with no reason and it simply doesn't work . You are promt to respond here in front of community but not to emails where Customers get mad by your CSR and asking for help. Trust me use some other remittance company like Remitly , xend pay they are good and professional.

08.12.2017
by Prasun Kumar

2 stars

Confused Gold customer ( Why Gold?) Customer service waiting time is too long

Asking for bank Statement even being a Gold Customer. Just 2 months back I git transferred to Gold customer of Lyca Remit. Now when I tried to send some...Read more

Asking for bank Statement even being a Gold Customer. Just 2 months back I git transferred to Gold customer of Lyca Remit. Now when I tried to send some money the transaction was showing 'Transaction Under Process'. Now I was under the impression that it will take some time. Just out of my curiosity i called them after 20 mins some one picked this and said that They need my last 3 bank statement. I sent within an hour. After that more than 1 day passed but no one even bother to reply my email. After being a Gold customer also there is no reason to block a transaction. I now afraid of calling them as it will minimum take 25/30 mins of waiting before discussing anything with the agent

08.12.2017
by Marshal

1 stars

i am forced to submit the document in a row of 4th time

i am forced to submit the document in a row of 4th time. Even after submitting the document, i have no response from the customer service or the security...Read more

i am forced to submit the document in a row of 4th time. Even after submitting the document, i have no response from the customer service or the security team. One of the worst security team on earth, They never respond, never provide information, very unpleasant and disgusting team. every time the call takes 22-25 mins to reach a customer care executive. he has a pre-template answer. He can't answer anything more than the template. I ve been promised twice that i will get a response within 24 hours. Here i am waiting even after 72 hours. One of the worst company on the remit. I wont recommend this to anyone.

08.12.2017
by TARKESH

1 stars

Worst Remit company for UK to India …

Worst Remit company for UK to India transfer. Holding my money for more than 1 week now. Worst KYC and Customer service . Don't ever think to use it...Read more

Worst Remit company for UK to India transfer. Holding my money for more than 1 week now. Worst KYC and Customer service . Don't ever think to use it ! There are plenty trusted remit services available .

07.12.2017
by Imran Hafeez

1 stars

Absolutely worst customer service not …

Absolutely worst customer service not to mention the waiting time if you are unlucky and had to speak to lycaremit. I am sure some one from lyca remit...Read more

Absolutely worst customer service not to mention the waiting time if you are unlucky and had to speak to lycaremit. I am sure some one from lyca remit will have same scripted answer for this. Guy I spoke to today again after I had problem with transaction made on the 4th december. I could barely understand the guy. He was trying to speak so fast that I was finding it hard to make sense of what he was telling me.had to keep asking him to repeat but he still did not get the hint. Anyway main query ( RC0000434250) I have been sending money with lycaremit for almost 2 years. Apart from couple of hick ups where I had to upload my photo id documents but it was sorted with in 24 hours. This transaction they asking for 3 bank statements.I explained them that I have uploaded my documents in the past but he said he does not have any documents in their record. ( I am liar). Natwest issues me statements quarterly.last statement was on 5th of October which I attached and also all the recent transaction since then. I am sitting here waiting and keep recieving transaction under process emails. Now I already know the answers of these question by reading the reviews here and guy from lyca will have same scripted answers but I wanted to get this off my chest. It's my last transaction with lycaremit

07.12.2017
by Prasanth Murugaiyan

1 stars

I was told on Monday that my money will …

I was told on Monday that my money will be refunded back to my lyca wallet by yesterday. Till now I did not get my money refunded. Today morning I was...Read more

I was told on Monday that my money will be refunded back to my lyca wallet by yesterday. Till now I did not get my money refunded. Today morning I was promised that I will get refund before evening and still I haven't. Please refund my money back today

07.12.2017
by Vikram Pichumani

2 stars

This is about transaction RA0001555073

This is about transaction RA0001555073. I have uploaded my documents as requested and received confirmation twice that my verification is successful...Read more

This is about transaction RA0001555073. I have uploaded my documents as requested and received confirmation twice that my verification is successful however i am not seeing any progress on the transaction. It has been 6 days. The waiting time for customer service rep on phone is ridiculous. It takes at least 25 mins and thats frustrating. I was told yesterday that my transaction will be processed in 24 hours but it is past 24 hrs already. Lycaremit - Can you expedite the transaction ?

07.12.2017
by Ramesh Phuyal

1 stars

If possible I would have give them 0 …DO NOT USE THIS SERVICE AT ALL NEVER EVER

If possible I would have give them 0 star. This the 3rd time they mess up with my money and I am never ever will be using their service in my life and...Read more

If possible I would have give them 0 star. This the 3rd time they mess up with my money and I am never ever will be using their service in my life and will not recommend to use this device to all my friends and families including my 920 friends on Facebook and 150 followers on twitter. I have received an email on 04/12/17 saying my transaction (RA0001577899) has been succesful and the amount will be in beneficiary’s account but the money is not in the account yet. So that means they are using my money for few days for their benefit . Upon calling the customer service which I have to wait for 45 minutes as there is only one very unprofessional customer service representative told me to provide the proof such as bank statement or screenshot of the beneficiary account that the money has not reached the beneficiary’s account. Clearly the rude guy trying to say we are lying or just bullying me as he knows getting the bank statement in Nepal isnot that easy and will not be straight forward and accessing account ONline is not as convenient as in Nepal and my beneficiary are not capable to do their banking online. How on earth any bank will provide screenshot of their computer , is the guy in the customer service has any brain ???? Now he days I have to call them again tomorrow and has to wait in the line for 45minutes so that he will raise this issue with the relevant team ?? Why can not he do it today ?? Why I have to call and follow everything ?? Don’t they have a dedicate service team , as we have paid the service charge to send the money don’t I be assured the money should be there in right time or I just have to follow it up ?? The bank are closed for public acesss from 3pm which is 9:15 uk time and I will not be able to call them before this time so it will take two more days. My money is with them for more than 7 days and I do it know what’s happening with it. I am so much fed up with this Is there anyone any contact details in uk / head office I can raise this concern to as the customer service emails and telephone does not help at all instead they are so unhelpful rude and bully Similar thing happen last time and at the end they said the benificiary detail was not matched ( which was perfectly fine in the previous case) and they return the money. Returning money was not easy I have to called them twice once for return and they another time to confirm the return which take 4 days altogether and have to be in the line for more than hour in each instance. Now

07.12.2017
by Piruthivi Raja

1 stars

I have transferred 1500 pounds to …

I have transferred 1500 pounds to India, still its not reached yet.They are just asking some more documents for address proof. Though I have submitted the...Read more

I have transferred 1500 pounds to India, still its not reached yet.They are just asking some more documents for address proof. Though I have submitted the documents last month. I have submitted one month bank statement last month. now they are asking last three months bank statement. It looks like they are deliberately holding the money. I have sent a mail to cancel the transaction, But they are not cancelling the transaction. No one is responding in mail or customer care call center.

06.12.2017
by Esther

1 stars

This is about RM0000030023 refund

This is about RM0000030023. I made this transaction a week ago and was told the transaction was successful yet after 3 days the money had still not...Read more

This is about RM0000030023. I made this transaction a week ago and was told the transaction was successful yet after 3 days the money had still not reached the beneficiary. I called and was assured it will be resolved in 24hrs yet nothing was done. I called again and I was told my transaction has been rejected and that my money will be refunded yet I still haven't received anything or any mail to tell me something. I have been trying to call for 2 days now no one answers the phone even after 15minutes on hold. Right now I'm frustrated and my beneficiaries are worried as they need the money urgently whilst my money is stuck with some service provider who isn't professional. Please I need a refund of my money now.

06.12.2017
by Gokulakrishnan Prabhakaran

1 stars

For transaction RA0001586069

For transaction RA0001586069, I tried uploading the document as requested, I got response as " Identity verification Reject Alert: Your account has...Read more

For transaction RA0001586069, I tried uploading the document as requested, I got response as " Identity verification Reject Alert: Your account has been activated to category. To upgrade to category please call our CS agents at 0207 132 0015 asap. " Whats my transaction status? Since I have done previous transactions? Will it be processed ?

06.12.2017
by Somashekar B

1 stars

Pathetic

Hi ALL, I did a transaction on 30-Nov-17. The transaction done is not shown in my Lyca transaction list. I am unable to view in...Read more

Hi ALL, I did a transaction on 30-Nov-17. The transaction done is not shown in my Lyca transaction list. I am unable to view in "Failed"/"Success"/"Pending" section. Basically there is no way to trace that I have sent money, but in my HSBC account I can see that the amount has been deducted. I have received a mail wherein Transaction ID (ra0001537836) is mentioned. Its been almost a week and no representative took initiative to reply for my mails. Really annoyed by this type of service. I tried calling the customer service no "0207 132 0015". I get a response that dialed number is invalid. Its such a shame that lycaremit is not showing any professionalism. Very poor and degraded customer service.

06.12.2017
by Marshal

1 stars

very poor and suspicious, Not Secure

very poor and suspicious,Not Secure! After the initial response from Lyca! Why would Lyca want my every month bank transaction for a remit. Dont you...Read more

very poor and suspicious,Not Secure! After the initial response from Lyca! Why would Lyca want my every month bank transaction for a remit. Dont you think, you are collecting and monitoring too much data from the customer. Are you tracking your customers' every transaction by getting the statement. Not clear on your security policy. However i see the customer records/transaction are not safe. VERY INSECURE with LYCA

06.12.2017
by Sonny castro

1 stars

Money transfer

Ive send money to lyka remit. Because they promised a good service money will transferd in 30minutes .god the money ive send was last 28th of november...Read more

Ive send money to lyka remit. Because they promised a good service money will transferd in 30minutes .god the money ive send was last 28th of november until now they still under process its 5th of december now im calling the. Costumer service i start dialing uo frim 8am now its 12 noon. And no body answering the call and fed up hearing this lady in the computer and a silly music . The bad things of this is when you talk to the coastumer service they promised in 24 hours i will get my sicret code ( in 24 hours ) they told me that 4 times . In general BAD SERVICE TO YOUR COSTUMER ..i wish that when you read this lyka people do an action .and send my sicret code .ASAP

06.12.2017
by Gokulakrishnan Prabhakaran

1 stars

This is about RA0001586069

This is about RA0001586069, After your response , Tried uploading a document, it says Your account has been activated to category. To upgrade to category...Read more

This is about RA0001586069, After your response , Tried uploading a document, it says Your account has been activated to category. To upgrade to category please call our CS agents at 0207 132 0015 asap.

06.12.2017
by Livingsten Rajadurai

1 stars

I transferred money 1 week back,they …

I transferred money 1 week back,they requested for KYC ..SENT BUT MAIL BOX,FULL ..RESENT IT AGAIN..NOW 3 DAYS GONE NO RESPONSE FROM CUSTOMER SERVICE IT...Read more

I transferred money 1 week back,they requested for KYC ..SENT BUT MAIL BOX,FULL ..RESENT IT AGAIN..NOW 3 DAYS GONE NO RESPONSE FROM CUSTOMER SERVICE IT APPEARS THEY HOLD MONEY FOR 2 WEEK USE IT FOR THEIR BUSINESS

05.12.2017
by Debidutta Mishra

1 stars

I need something to rate in -ve not worth for 1 star also

I need something to rate in -ve , not even worth for a star. Awful,Pathetic and frustrating experience with these guys. They put some junk status in your...Read more

I need something to rate in -ve , not even worth for a star. Awful,Pathetic and frustrating experience with these guys. They put some junk status in your request saying "Under Progress" where as actually it is in hold. Also in last 1 week asking for unnecessary documentations to release my money. My money is stuck and even after 3 days since they got my document. Customer care not picking call even after 30 mins waiting period and not even responding to mails.

05.12.2017
by Sandip Mukherjee

2 stars

Bad service and customer care

This is about RA0001531901 I have shared my bank statements and still the amount not transferred. No one picks call or respond to emails.I have mailed the...Read more

This is about RA0001531901 I have shared my bank statements and still the amount not transferred. No one picks call or respond to emails.I have mailed the documents twice as well as contacted customer support but no response. Called the customer care number and no one picks up for 10-15 minutes and I had to hang up. I am really repenting my decision to go with lycaremit.

05.12.2017
by Sofin

1 stars

I would not even rate 1 star for this …

I would not even rate 1 star for this service. As all others mentioned in this forum. Lycaremit always allow you to push the transaction but then come...Read more

I would not even rate 1 star for this service. As all others mentioned in this forum. Lycaremit always allow you to push the transaction but then come back to you with multiple unwanted paper works. These guys don't even look in to the transaction details to understand what is being done. In my case they want my 3 month bank statement even though I have proved my details with my other utility bills. Height of insanity is I am transferring the amount from my UK account to my Indian NRI account but still they want to establish relationship between the sender and receiver. Worst service over all and they would want to send docs to some Junk email address even though they don't monitor or clear those mailboxes. I would be cancelling my account after this transaction. Pathetic service overall with no one to pick up calls for 10 mins for every call you make

04.12.2017
by Rehan Ahmed

4 stars

Satisfactory

My over all experience is good I have done 5 transactions with lyca remit and I hope it will stay same and continue to provide me peace of mind and...Read more

My over all experience is good I have done 5 transactions with lyca remit and I hope it will stay same and continue to provide me peace of mind and security. Thanks Rehan Ahmed

04.12.2017
by Vidyawan Mane

1 stars

Lyca remit asked bank statement 3 times in 1 week without any proper reasons.

Hi, How many times in a week I need to send the bank statement (. What a service from lyca.? very good... Last week (27 Nov -30 Nov) for RA0001513200, I...Read more

Hi, How many times in a week I need to send the bank statement (. What a service from lyca.? very good... Last week (27 Nov -30 Nov) for RA0001513200, I sent bank statement 2 times. Now today for RA0001555625 you are asking for third time.. Now may be this is my last transaction from lyca....as you are very hectic and disgusting things by asking bank statement after every transaction..If you want let me know i can send last 2 years bank statement.. (Really Disgusting ). Now when i send bankstatement also ..I am getting reply that KYC's email account is full...Means now these people will delay my transaction for few more days.without giving proper reasons. for you find the attachments below.



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Informacje o usłudze

Czas otwarcia konta -
Kwota minimalna -
Kwota maksymalna -
Dostępne języki
English
Przekazy osobiste Tak
Klienci biznesowi Nie
Zaawansowane kontrakty walutowe Nie
Wymagane dokumenty -

Informacje o firmie

Typ operatora Podmioty oferujące transfery online
Aktywny od 2013
Centrala London, United Kingdom
Regulowane przez FCA

Dane kontaktowe

Kontakt do działu pomocy -
Godziny dostępności -
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