HSBC - Recensione indipendente

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62 recensioni di utenti su HSBC - Trustpilot


05/02/2018
by Stefan Drew

1 stars

Took money from my account

After 13 years of free sweep facility they suddenly started charging £20 per month. No discussion, no notification. When I complained I was told they...Read more

After 13 years of free sweep facility they suddenly started charging £20 per month. No discussion, no notification. When I complained I was told they check accounts each year and spotted I’d not been paying the agreed rate ... so why did it take 13 years to spot their mistake, why not notify me of the change and why take money without notification? I was told that if I wanted this service I had to pay. The fact it was offered as a free service previously failed to get recognised ... they just said the person that gave it to me was acting without authority. I’m now looking for another bank.

16/01/2018
by Customer

1 stars

HSBC

Crap. So tried to setup a switch of current accounts. Fail. Get my visa debit card. Then get a firm through which has no relevance. Call them to...Read more

Crap. So tried to setup a switch of current accounts. Fail. Get my visa debit card. Then get a firm through which has no relevance. Call them to register myself blah blah blah. Only to find switch hasn’t been setup. Bye bye HSBC What a joke. This is why banking is bollox

26/12/2017
by Aadvik Shad

2 stars

Worst bank for those who travel and …

Worst bank for those who travel and want to have 24/7 service in case of any problems...impossible to get through when calling


Più recensioni

27/01/2018
by Phil

4 stars

Overall I rate HSBC quite highly

Overall I rate HSBC quite highly. Not for the miserly interest on my account, but for the convenience, good customer service, good online and telephone...Read more

Overall I rate HSBC quite highly. Not for the miserly interest on my account, but for the convenience, good customer service, good online and telephone banking systems. I've had a few different bank accounts in my time, most have been average, with HSBC definitely the best so far.

08/01/2018
by hussein

1 stars

stupid online bank

stupid online bank, the online bank was excellent the dept. they decided to update and really its now worest online bank you cant now chek your...Read more

stupid online bank, the online bank was excellent the dept. they decided to update and really its now worest online bank you cant now chek your transfer history you need to call customer service and the customer services solation this problems by send to you statement !!! stupid example if you want to check your transfer history for 2017 and 2012 you have to wait 5 works day to receive the statement really stupid online bank

03/01/2018
by K

5 stars

While other banks treeted me like a …

While other banks treeted me like a criminal when I tried to open my first bank account on british soil , asking for impossible papers that even a person...Read more

While other banks treeted me like a criminal when I tried to open my first bank account on british soil , asking for impossible papers that even a person who was born here would not have , lthe lady at HSBC was understanding and treeted me with respect , opened an account in my name , sent me a debit card and internet banking on that.Still with them and big RESPECT.

30/12/2017
by Chris E

1 stars

Their systems can't handle BACS …

Their systems can't handle BACS payments apparently and despite my bosses making payment I and my colleagues are currently without my wages this month,...Read more

Their systems can't handle BACS payments apparently and despite my bosses making payment I and my colleagues are currently without my wages this month, with no update as to when this will be fixed. An absolute disgrace of a bank!

24/12/2017
by Karen Touzel

1 stars

Shockingly bad!!!!!!!!

Awful, shocking, appalling customer service. There is not enough time to list the crap this bank has put myself and my husband through over the last 3...Read more

Awful, shocking, appalling customer service. There is not enough time to list the crap this bank has put myself and my husband through over the last 3 months. I have had to complain to the financial ombudsman who are investigating as we speak! I would have given zero stars if I could!!!

21/12/2017
by Laurie Hall

1 stars

HSBC the Worst of the Worst

I have only been with HSBC since I was 17 some 50 years ago. You would have thought they would have some regard for long term customers. I have long ago...Read more

I have only been with HSBC since I was 17 some 50 years ago. You would have thought they would have some regard for long term customers. I have long ago realised that they could not care less. For some time I have only maintained a current account with HSBC as I realised that cannot be trusted beyond this. I have a property in Portugal that I am in the process of selling and I am expecting a significant euro payment in the not too distant future. I am obviously concerned to receive a competitive exchange rate when the euros are remitted and somewhat optimistically asked HSBC is they were able to offer a competitive exchange rate. Although they promised to reply within 48 hours my two enquiries were ignored. I entered into an online conversation with Florian at HSBC (I doubt if that is his real name) about my online enquiries. Florian (bless him) cannot speak english but indulges in politially correct gobbledgook which means nothing to anybody. He didn't understand that I might actually transfer a meaningful amount of euros through HSBC and nor was he interested. He continued to respond with bland responses to meaningful questions. Well, you can guess the rest. Laurie Hall

20/12/2017
by Nick

4 stars

I'm going to give a good review here

I'm going to give a good review here, as I haven't experienced any problems. I switched over from TSB and received a £150 incentive as promised and the...Read more

I'm going to give a good review here, as I haven't experienced any problems. I switched over from TSB and received a £150 incentive as promised and the website and app are always working and are pretty easy to use. It's a bit of a nightmare setting up new payees, but once they are there, it's fine. Also pending transactions only seem to show up half the time, which is annoying. No reason to switch banks just yet and a decent service so far.

19/12/2017
by Joe

1 stars

The deepest darkest pits of hell should …

The deepest darkest pits of hell should be reserved for the execs of this shoddy example of a bank.

19/12/2017
by Barclay Miller

1 stars

Do not go near these clowns.

Do not go near these clowns. As a Premier customer I cannot begin to tell you how badly I have been treated and how dismissively my complaints have been...Read more

Do not go near these clowns. As a Premier customer I cannot begin to tell you how badly I have been treated and how dismissively my complaints have been dealt with. The last reply I received from them was many weeks ago where they apologised that I had to get in touch with them yet again as they had STILL failed to address my complaint, since then....nothing. The only reason they got one star from me here is because there is no option to give the clowns zero stars.

15/12/2017
by Kathy Faulkner

1 stars

I have just had my company account …

I have just had my company account closed with no explanation and been sent a cheque payable to the company! Seriously KYC, I have banked with them for 25...Read more

I have just had my company account closed with no explanation and been sent a cheque payable to the company! Seriously KYC, I have banked with them for 25 years, I think they need a BA to sort their systems...

09/12/2017
by Andrew Kehoe

1 stars

Be very very careful banking with HSBC Hong Kong

I have been using them on & off for 10 years in Hong Kong for pretty basic banking, mostly because they have a lot of branches. They have always been...Read more

I have been using them on & off for 10 years in Hong Kong for pretty basic banking, mostly because they have a lot of branches. They have always been pretty hopeless & generally couldn't care less, but that is common for Hong Kong banks. Today I spent the whole day in a HSBC branch, quite literally from 9am to 5pm trying to transfer a large sum of money from my account to another account with UBS in HK. Their incompetence was absolutely staggering & blatantly illegal. They refused to transfer my money, simply because they did not wish me to bank elsewhere. It was a large sum of cash. Please be warned, when it comes to a transaction that is large or important they invariably let their clients down or make it very complicated to move your money. There is no banking Ombudsman or regulatory oversight in HK, which means banks like HSBC essentially can make their own rules, you can threaten them with the Police & Lawyers but it means little to them because they know you will never pursue them through the courts. There "procedures" today cost me $100,000USD in late settlement penalties. I would not bank with them again & I strongly caution anyone who is considering them as a retail bank to reconsider, you may be more exposed than you realise. They may let you down badly when it really matters.

26/11/2017
by Gianluca Leone

1 stars

The worst banking experience

The worst banking experience. I have been a customer of HSBC (business) for 10 years now. During the last 3 years it got worse and worse. OUr relationship...Read more

The worst banking experience. I have been a customer of HSBC (business) for 10 years now. During the last 3 years it got worse and worse. OUr relationship manager (Quentin Van Marle and his colleague Michelle Tenannt) have stopped answering calls and emails for weeks now. We will report this to the relevant authorities. We are migrating 8 businesses to Metro now. I have been trying to speak to some manager to complain fro weeks now. Nothing. They are completely ignoring me/us. Just that! Awful experience also with their IT systems, admin and customer service. I have been waiting for 45 minutes to speak to an operator the last time I have called. and it has been like that for the last couple of years now. Very bad!

25/11/2017
by Marcelli

1 stars

This is surely the worst bank in the …

This is surely the worst bank in the world. They block your card each time you try to buy anything except food. Once they block your card there is a 7...Read more

This is surely the worst bank in the world. They block your card each time you try to buy anything except food. Once they block your card there is a 7 days waiting time regardless if you call them to say it is genuine transaction. My card has been blocked several times this year and I have no idea how many new cards I have been given. It's a joke - they have no staff to help you and if you need a help like me yet again today when I was trying to transfer money from one account to my other - they have blocked my account without any warning. Now I'm on the phone listening to some weird music for an hour with no response. I'm going for holidays and my account is blocked - Avoid this bank otherwise you will waste your precious time waiting on the phone begging them to unblock your account. Bunch of cowboys set to max profit and treat you like a thief even if you send money from one bank account to another. Good bye HSBC - I HAVE NO WORDS TO DESCRIBE HOW POOR YOU ARE - YOUR ARE DISGRACE TO HUMANITY

07/11/2017
by Matt Kuppers

1 stars

They don't care at all!

I have been trying to get my business debit card delivered to my new home address. They said it's not possible to deliver I have to come into the branch...Read more

I have been trying to get my business debit card delivered to my new home address. They said it's not possible to deliver I have to come into the branch and pick it up. When I popped in the card wasn't there and they asked me to come back once the card has arrived. I tried reaching out to see if the debit card has arrived but I keep getting ignored. Stay away from this company!

01/11/2017
by Geraldine Lydbury

2 stars

I booked an appointment to register a …

I booked an appointment to register a power of attorney at HSBC as my mum has an account with them. To start with when I turned up at the branch this...Read more

I booked an appointment to register a power of attorney at HSBC as my mum has an account with them. To start with when I turned up at the branch this chap in one of the offices just looked up at me and went back to typing on his screen. It was obvious I wasn't going to the general queue but he couldn't be bothered to ask me if I needed help. After a few minutes of being ignored I tapped on the door and said to him that I was a little early but had an appointment with his colleague at 12. His exact words were "sit there and I will tell her you are here". He then went back to his typing. Not only did he not ring anyone to say I was there but he left it until the dot of 12 before getting up from his seat, continuing to ignore me and then went out to get his colleague. That was on 11th October and they were given all the information they needed for the P of A. I was told that everything would take about 10 days and then I would be notified so I could apply re online banking. Three weeks down the line and I have heard nothing. Emailed the young lady yesterday to ask what the situation is and I have been ignored. I went through the same process with Santander and it was completely easy and went smoothly. How come HSBC are taking nearly a month with still no confirmation that all is in order?

25/10/2017
by Charles the Bikemonger

1 stars

SACKED THESE CLOWNS

After 30 years I have had to sack these clowns. Mis-selling of PPI. Withdrawing free overdraft when I took a graduate loan... therefore getting my 0% debt...Read more

After 30 years I have had to sack these clowns. Mis-selling of PPI. Withdrawing free overdraft when I took a graduate loan... therefore getting my 0% debt on to a whopping APR. and now their voice recognition telephone service does not work... and they refuse to comminicate with me. I'm only trying to shut the damned account. Oh and they also closed my local branch... but that not all bad, as one old lady who worked in the branch was a right cow, and it was clear she didnt like me. Small towns eh!

17/10/2017
by Kelvin Chiu

1 stars

DO NOT TRUST THIS BANK

DO NOT TRUST THIS BANK. The worst bank, ever. Literally, I've had a simple request to change my Bank Statement's house address and they cannot fix it!...Read more

DO NOT TRUST THIS BANK. The worst bank, ever. Literally, I've had a simple request to change my Bank Statement's house address and they cannot fix it! I've been to the bank over 5 times for this same issue!!?? It's the smallest problem that they can't even fix. This review doesn't even do justice as to how angry and frustrated I am. Now I have to go all the way back to the bank, AGAIN...

15/09/2017
by Sandra

2 stars

I was with HSBC before and got my home …

I was with HSBC before and got my home with bank of america this year. The difference is very crazy, I remember with HSBC it would take over 20 minutes...Read more

I was with HSBC before and got my home with bank of america this year. The difference is very crazy, I remember with HSBC it would take over 20 minutes just to talk to someone! Bank of America so far so good!

11/09/2017
by Julie White

1 stars

Rubbish service

Closed too many branches, telephone service is rubbish, taking ages to get through to someone who then advises you go to a branch! Just complete rubbish...Read more

Closed too many branches, telephone service is rubbish, taking ages to get through to someone who then advises you go to a branch! Just complete rubbish service . Have been with HSBC since their Midland Bank days but the service now leaves a lot to be desired.

05/09/2017
by Graham Griffiths

1 stars

Metro v HSBC

In an earlier very critical review of HSBC I mentioned Metro as a possible alternative. Spoke to soon they too get awful ratings. Apologies.

03/08/2017
by Amelia B. Zack

1 stars

I have never experienced a bank that …

I have never experienced a bank that made so many errors. It is unacceptable for a bank to send your debit card to an address you haven't resided in in 3...Read more

I have never experienced a bank that made so many errors. It is unacceptable for a bank to send your debit card to an address you haven't resided in in 3 years. All addresses were changed immediately upon moving, yet the bank sent all of my banking information to a very old address.

24/07/2017
by Rob drake

1 stars

I have had a loan with them for several …

I have had a loan with them for several years ,they bought mine from another they continually add fees charge for insurance already have ,no customer...Read more

I have had a loan with them for several years ,they bought mine from another they continually add fees charge for insurance already have ,no customer service can't get any person on phone .After getting a divorce I called to try refince never got through finally used on services just to find out they don't do refinancing THE WORST COMPANY EVER just stuck with them till get straight from divorce.

21/07/2017
by AJ

1 stars

My second review has not improved from …

My second review has not improved from the last one. I gave HSBC the benfit of doubt by another try to sign-up for a business account online on 17 June...Read more

My second review has not improved from the last one. I gave HSBC the benfit of doubt by another try to sign-up for a business account online on 17 June 2017 (ref 721031102032716). One June 25 I get an email that they have moved no closer with the application. I was suppose to be mailed a letter with confirmation details to bring to the bank as I would bring ID etc to verify the account in person. It never arrived. So I went to a business branch to verify my details and wrote the reference number by a hand since I never got the letter. I verified everything at Kensington High Street and signed the documents. I was suppose to get the account details a week later. Two weeks go by, nothing arrives. I then get a voice message with some odd reference number to give regarding my new account application and that I need to contact HSBC before my application moves forward. I again go to High Street Kensington but no one can find anything in my account application with that reference number provided to me, nor is there any note in the account that I need to provide anything else. I am later told I am missing a signature (which I am not, as I signed the documents two weeks prior). Again I am told I will get the account a week later. Nothing arrives. As of 19 July I am still struggling to get the account details, card, etc. Nothing has arrived. On 20 July - over one month later since I applied - I again get a phone call with no clarification what exactly they need which says they have a question before my application moves forward. AGAIN I go to Kensington High Street Branch but all my application references come up clear and with nothing due to verify or provide. I have no clue HOW this bank continues to exist with such poor procedures and WHEN I will actually get my account. How can one trust to deposit any funds in this bank?? Unreal. It's like the third wold.

09/07/2017
by AJ

1 stars

I am surprised a bank can manage their …

I am surprised that a bank like HSBC can manage their application process so poorly. In late April 2017 I received a letter from HSBC regarding my new...Read more

I am surprised that a bank like HSBC can manage their application process so poorly. In late April 2017 I received a letter from HSBC regarding my new online account application (ref NSC08/1952485428) to verify my identity at a branch. In first week of May I went to the HSBC Gloucester Road branch to verify my ID and brought passport, drivers license, bank statement. Not only was the new accounts provider (Derek/Darren?) rude but he was plain unprofessional. He took all my identity details. We are now in July and I have heard nothing more about the account or the application. I needed the account and the delays provided massive delays and problems for me. I then tried again and made another application. After going to the branch, this time on High Street Kensington (where they were much nicer than at Gloucester Road) to verify my identity the same thing happened. Two weeks later not one word from HSBC and no account or cards have been provided. How can it be legal for a bank to provide such unreliable services?

29/06/2017
by Tanis Belsham-Wray

1 stars

Breach in Terms and Conditions led to £4000 lost,

A small local non-profit group I work with had their account stopped without warning, breaching their terms and conditions of a 60 day warning. First the...Read more

A small local non-profit group I work with had their account stopped without warning, breaching their terms and conditions of a 60 day warning. First the organisation heard was people getting in touch when their Standing Orders were returned. Even though HSBC admitted it was a mistake they would not reopen and they were left with over £4000 of lost Standing Orders and donations.

21/06/2017
by Ben

1 stars

Don't trust HSBC credit card …

Don't trust HSBC credit card eligibility, Its nothing ONLY rubbish, I try to use it and they said they happy to offer me a credit card but when I...Read more

Don't trust HSBC credit card eligibility, Its nothing ONLY rubbish, I try to use it and they said they happy to offer me a credit card but when I submitted an application they declined it!!!!!!! SO what the hell on earth you have Eligibility checker for!!! AVOID AVOID

16/06/2017
by Diana Robertson

1 stars

DAYLIGHT ROBBERY

My partner has banked for many years with HSBC and had his own personal account manager. He tried to contact his manager earlier in the year to be told he...Read more

My partner has banked for many years with HSBC and had his own personal account manager. He tried to contact his manager earlier in the year to be told he no longer had a personal manager. He is owed £50,000 of his money. He closed the account and informed them where to send the cheque and in what name, Despite frantic telephone calls literally dozens of them he was told the cheque was sent to his old address. We now live abroad, He contact them to be told that he would have to deposit the cheque in the account of the name on the cheque. It ceased to trade sometime previous. he flew back to the UK recently and spent ages with a Manager but to no avail. How do we get OUR MONEY? Do not use this incompetent bank. what's the next option the Ombudsman!!!! More time and effort



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