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23 evaluări ale clienților cu privire la Wells Fargo - Trustpilot


acum 2 zile
by Marji Jackson

1 stars

Have banked with them over 30 years off …

Have banked with them over 30 years off and on, have a secured card along with checking & savings for almost 2 years and they report FICO as the...Read more

Have banked with them over 30 years off and on, have a secured card along with checking & savings for almost 2 years and they report FICO as the absolute lowest (at least 50-75 points lower than all other 3) and when you are lucky enough to get an agent on the phone, can't understand a word of their rehearsed speech.

acum 3 zile
by Kasey Phifer

1 stars

TERRIBLE service

TERRIBLE service, marketing, everything. AVOID, use any other bank instead. I was a customer of WF for about 23 years: savings, checking, credit card....Read more

TERRIBLE service, marketing, everything. AVOID, use any other bank instead. I was a customer of WF for about 23 years: savings, checking, credit card. They constantly try to nickle and dime me with strange charges like not having enough money in my personal savings/checking account. I won't waste any more time complaining. They're awful. And now I keep getting spammed with marketing emails and NO ONE is taking me off the marketing list because they're largely idiots who just need a paycheck and don't actually think or read the links they send me. I'm not a Consumer according to their Privacy Policy. I have no standing contract with them, I never again will be a customer.

30.08.2017
by Mark Stoneman

1 stars

This company is by far the worst …

This company is by far the worst company ever to get financed through. Om top of the millions in lawsuits they have to pay they are most likely the worst...Read more

This company is by far the worst company ever to get financed through. Om top of the millions in lawsuits they have to pay they are most likely the worst at trying to do deal with. They're professionalism over the phone is anything but. The agents on several different occasions were very rude and were very unforgiving when it came to getting their money. Would not recommended this company to anyone.


Mai multe comentarii

04.08.2017
by Albina Y

5 stars

Good bank

Good bank They know the meaning of customer service. I've been a customer with Wells Fargo for well over 8 years now. Nice online platform, good customer...Read more

Good bank They know the meaning of customer service. I've been a customer with Wells Fargo for well over 8 years now. Nice online platform, good customer service, and good banking services.

28.07.2017
by Carolyn Parrish

1 stars

Overall horrible Bank in poor customer …

Overall horrible Bank in poor customer service. I went in to cash a $35 check written on an account from Western Union with a Wells Fargo check. To Santa...Read more

Overall horrible Bank in poor customer service. I went in to cash a $35 check written on an account from Western Union with a Wells Fargo check. To Santa Rosa California branches would not cash a check drawn on their own bank. They said they could not recognize or find the payers which was Western Union account number on the check. They told me if I did cash the check I would have to put part of it in a Wells Fargo bank account. When I called the bank later the dummy said go take it to a Western Union and cash it well there is no such a thing at Western Union. There are looking pretty bad when they can't cash their own checks!

21.07.2017
by Andrzej Kosar

4 stars

I had an issue with my checking account …

I had an issue with my checking account but everything was resolved today over the phone. It took a while but I am happy with the outcome.

30.04.2017
by J

1 stars

Awful company

Awful company They want me to drive 50 miles to add a co-signer to my account. Telephone staff are clueless (woman I spoke to didn't even know what a...Read more

Awful company They want me to drive 50 miles to add a co-signer to my account. Telephone staff are clueless (woman I spoke to didn't even know what a 1099-MISC was). Wrote them a letter of complaint, waited over a month to have them pretty much stand behind their rule book and tell me to go screw myself. Will be leaving asap, looking Charles Schwab. Really hope this review contributes my part to seeing them go bankrupt.

16.04.2017
by Doug D.

3 stars

was very unhappy with my experience

was very unhappy with my experience. Sat in the lobby for hour and could not get anyone to help me.

19.01.2017
by Antoniette Zurlo

5 stars

Wells Fargo Tops

The excellent quality of service that I have been receiving from Wells Fargo for the past three years is outstanding. For the past 45 years, I have banked...Read more

The excellent quality of service that I have been receiving from Wells Fargo for the past three years is outstanding. For the past 45 years, I have banked at, most of the banks Maryland have to offer. Living in Carney,I have a very large selection. I basically went about my banking feeling dissatisfied and very disconnected. Approximately three years ago, I decided to try Wells Fargo. Well, I can tell you; I am beyond satisfied.First, and foremost,I sat down with the store manager who was Instrumental in my decision to switch over to Wells Fargo. She's extremely Knowledgeable, very helpful, kind & Courteous. Over the past three years, She has gone above and beyond to make sure That I get the best financial advice. Her Bankers have advised me with patience & care without being overwhelming or pushy. I have seen my finances grow in ways I did not think possible.I have referred all the ladies in my, women's groups to my WF Branch.Many have switched to Over & are, as pleased as I am. If you ever have a problem or you just want To talk to the manager; she always Makes time for us. Wells Fargo offers Services free to their customers. I/We are All so pleased with the quality Services we receive by very helpful pleasant bankers.Quess that old saying is true"Good Things Come To Those That Wait". Thank you Wells Fargo,for giving me some financial Peace of Mind!

12.01.2017
by Margarita Diaz

1 stars

Don't bank or anything

I have a car loan through this company, been with them since dec 2012, NEVER been late or called in Before, called in to have a payment cancelled n set up...Read more

I have a car loan through this company, been with them since dec 2012, NEVER been late or called in Before, called in to have a payment cancelled n set up for different date....she changed date then didn't cancel payment...it returned twice since they process twice. Well when I realized I could no longer make online payments, I called in. They advised me even though it was their fault and apologized AND credited my account can not remove lock. Really??? Now I have to take time off work to drive to Wells fargo to make my payments!

12.12.2016
by Andy Ranestam

1 stars

This bank is a big FRAUD and they are THIEVES

This bank is the worst bank i've ever dealt with. I sold something and the buyer told me that the money was with this bank. I thought No worries. Then...Read more

This bank is the worst bank i've ever dealt with. I sold something and the buyer told me that the money was with this bank. I thought No worries. Then the problems began. First they said i was gonna get my money in 2-3 bank days. After 6 days they wanted me to send money through Westernunion to one of there agents so they could send me my money. I payed because it´s a big bank. a couple of days went and a asked whats happening. Then they said they needed more money to be able to send me my money. Stupid as i am i payed yet again. But NO MONEY. I asked them where my money is. They say that my bank is missing some code so they cant transfer my money. No word of this before. Just that they need my money to transfer. Now they say that they will send a curier to me with my money. I say OK. A couple of days later i get an email that the courier is stuck in customs with my money. And suprise, they want more money. I say no. They get back to me 4 times with a new timeplan and amount from the customs. I asked them if they can garauntee that this will be the last time there will be any more problems and that they need money. The big bank says YES. I think OK. So i pay it one last time because now i got an gaurantee from the bank. They also say that i will have my money on the evening of the next day. 2 days later i ask them again where my money is. Suprise Suprise. More problems and they want even more money. They had payed the customs but still, more problems and they wanted more money. BE CAREFUL with this bank. They are thieves. I'm out my money for the thing i sold and all the money this so called bank wanted from me to do there job..

20.10.2016
by Donald

1 stars

They train employees to cheat you

I worked for that company for about 3 years. What I found out was that they lie to their customers to reach the sales goal. Everything that you currently...Read more

I worked for that company for about 3 years. What I found out was that they lie to their customers to reach the sales goal. Everything that you currently have heard on the tv is true. The bank is horrible, customer service is horrible, and you can always get a different response on a question depending on which manager you talk with. Take your money and run!

19.10.2016
by Hal Amens

4 stars

Great service in the branches, but ...

I get excellent service from the two branches that are convenient to home and work, but ... Case in point. The ATM ate my card. It was early and the...Read more

I get excellent service from the two branches that are convenient to home and work, but ... Case in point. The ATM ate my card. It was early and the branch wasn't open. I called Customer Service. I was told there was absolutely nothing that could be done other than issue a new card and wait up to 10 days and then update any and all online services that has my card stored. The following Saturday I was in the branch and they assured me that if I had waited and called them they would have retrieved my card and saved me all the hassle. Trust your local banker but don't trust anyone on the phone. The phone folks don't talk with the people who deliver the service.

19.10.2016
by Sandria

5 stars

best bank ever

I've been with wells for awile and the just keep getting better and better.I'm a customer for life.and thank u to tessalla at the wells Fargo in Englewood...Read more

I've been with wells for awile and the just keep getting better and better.I'm a customer for life.and thank u to tessalla at the wells Fargo in Englewood colo.she is amazing

19.10.2016
by Chris Carter

3 stars

Disinterested staff kills me

Banks have it tough these days - it's not the sexiest job and I imagine hard to attract and keep good people. But I am flabbergasted by the terrible...Read more

Banks have it tough these days - it's not the sexiest job and I imagine hard to attract and keep good people. But I am flabbergasted by the terrible customer service I receive from Wells Fargo- both in the branch and on the phone. Don't they understand how easiest it is to switch?

19.10.2016
by The Truth

4 stars

Not a bad bank

I like using them the only problem that I had ever had was some of their services cost money while other banks give you the same services for free.

19.10.2016
by Susan

4 stars

Long time banking member.

I have had my account with Wells Fargo for 15 years. I have never had any issues with them in the handling of my accounts. Any interaction with customer...Read more

I have had my account with Wells Fargo for 15 years. I have never had any issues with them in the handling of my accounts. Any interaction with customer service or the branches has always been professional and courteous and what more could you ask for with an establishment where you keep your money! For my area local branches are easy to get to and tend to be a short distance away from where I am if I need to stop in to one.

19.10.2016
by Robert Harris

4 stars

It's a decent bank

Wells Fargo does a decent job as a bank. My only complaints are that they send me too many letters and their credit card rewards aren't generous enough.



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